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4,2

Based on 897 opinions finded in 2 websites

4.2Ambience4.7Cuisine4.7Price4.2Service
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Nº 602 in 1606 in Leicester

Nº 11 of 42 Fast food in Leicester

CUSTOMERS TALK ABOUT DISHES WITH.. saladmustsmoothiechickenmeatavocadospicyricecooked

comment_iconOpinions

We ordered the food for collection and we opened it later on to eat. They completely forgot to add the sauce for my dish so it was dry. The team handled the issue well they re made the entire order, however we had to go out the house and collect it again which was frustrating. I would have appreciated a few extra bits for the troubles.

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Devansh Khanderia . 2024-02-18

MORE AT Google

Delicious food and good service.

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Richard Reid . 2024-01-30

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Amazing food and service as always! Took my query over the food and made my food exactly to order! So happy they are now on Deliveroo! Thank you!

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Aisha Malik . 2024-01-29

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The new menu is very varied and lots of diff options for noodles/ramen/bowls etc. Recommend the wings and the dumplings, also the udon noodles. Great flavours! Friendly staff. Ate in for the first time, on weekday night. When we’ve ordered collection on Friday nights, it’s always late, hence knocked off a star. Old review Food still tasty and lots of vegs packed in. But very disappointing to see the prices have gone up significantly since lockdown... Not sure why. It’s expensive now for the amount you get; a regular bowl is £10! I’ll still visit but less often than previously.

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Berty Y . 2024-01-25

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Good selection of tasty, healthy food.

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Graham Cobley . 2024-01-15

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Great food and really friendly staff! If you're looking for a healthy 'takeaway' this is the place to go!

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Joe Agar . 2023-12-21

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Always enjoy eating in the Leicester branches, buns were a little dry but great taste nevertheless.

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High End Chauffeurs Elegance at its Finest . 2023-12-18

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Not as nice as it used to be....

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Steve Dellar . 2023-12-16

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First time here and first time trying Korean food. We entered at around 1pm and there were maybe 4 tables taken so plenty of space. Was told to take a seat and order using the QR code. We sat for half hour googling what the various sauces and dishes were. Some help from the staff would have gone a long way however no-one came to assist. The food was sweet. Maybe this is what Korean food is like. Not to our taste. The Bau Buns were nice with the Tempeh. Wouldn't go again.

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Himzy . 2023-12-07

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Lovely fresh food and good service, will definitely be back here!

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Daisy Mesias . 2023-11-29

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Visited this store for this first time and I was blown away. The que was backed out the door on black Friday. The staff kept the busy line flowing we nearly turned away at the sight of the que. The manager gave us some samples while waiting amd kept the que entertained with freindly banter. Had a gotchu chicken bowl was amazing. Will for sure be back again. Kid friendly they have high chairs and nappy changing facilities. Got 10quid of my meal which we had no idea about.

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Gurneck Singh Gill . 2023-11-26

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Hi I just had the angus steak bun with coleslaw on the side. It was fresh, hot and tasty. The steak was melt in your mouth awesome. The only problem I have is I could have eaten two. Will have it again. It’s a 10 from me !

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Mirjana . 2023-11-19

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Tasty food and amazing service :) Highly recommend!

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Beth Thorpe . 2023-11-14

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the manager is absolutely fantastic at her job she has amazing customer service. so friendly 100 brilliant very bubble xx matteenah good star for her xxxxx

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Rakhi Jethwa . 2023-11-11

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Visited grounded kitchen and was served by Mateenah. Very professional and friendly. As soon as I came in, I was deciding on what to get. Mateenah approached me instantly and asked if I need help and recommended me to get the chickpea bowl. I got the chickpea bowl with her recommendation. She was very fast and gave amazing service. I can say the chickpea bowl was absolutely divine. I gave a taste to my husband and he said we have to go back for some more. Officially found our new favourite lunch spot! Highly recommend, all thanks to mateenah for the great service .

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Aisha Ali . 2023-11-02

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Really lovely food and customer service, thank you to the staff for the recommendations ☺️

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Soochon Gardiner . 2023-11-02

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The food was very tasty, food served by Preeti really quickly. The restaurant itself has a lovely atmosphere. will definitely visit again.

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Manisha Kunwar . 2023-10-29

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We travel from Nuneaton just to eat here sometimes... The staff are all amazing, so friendly and they always look like they are having a good time and like there job! The food is fantastic and a really good price too. But it's definitely the staff that keep us coming back. I hope they are appreciated 👍 thankyou guys!

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Josephine Clapinson . 2023-10-28

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ordered food through the self service table was dirty and waited 20 minutes and asked staff where our order was and was informed that they were making it still. after 30 min went back to ask for food and they pointed at the empty boxes and asked me to wait another 5-7 minutes to make . this all with easy observation that they were for filling other orders without giving our drink orders at the very least and then having the time to talk to a friend behind the counter which looked very much a reunion with not thought to inform why delays are happening. when informed i want a refund as food not made and we can’t wait any longer they proceeded to plead to wait and didn’t apologise at all. they then called their manager too which i explained we waited for 30mins and they are pointing at empty bowel she immediately apologised and issued a refund. last time going there.

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Jo Jun . 2023-10-19

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Bao buns were tasty but really small. Bowls are better value for money

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Asfand Qazi . 2023-10-15

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fantastic service from the staff at Queens Road namely Tahir Georgia maz ann . food as wonderful as ever – will be back soon thank you!

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Ed Allen . 2023-10-11

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I love the experience in this grounded kitchen, my orders are very specific and maaz one of the staff members was very helpful in choosing what I wanted and even remembered my meal the next time I came back. Tahir had great customer service, thank you all for my making my experience great 👍🏼

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Radar Aziz . 2023-10-11

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Ordered from here yesterday evening, food is usually amazing along with the service. In fact I had great service when I ordered the food, but I specially asked for certain items to be packed separately. They mixed it up, which meant I delivered the wrong item to my other family members. I called up to express my disappointment and the first answer I got was, "we packaged it correctly there is nothing I can do". From there on, it was clear they were not willing to rectify the issue. In the end the lady agreed to swap the item, but it was too late and too far for me to go back. We were put off and didn't eat any of the food. I won't be coming here again simply because of the way I was spoken to on the phone which made me feel quite guilty.

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Paren Tanna . 2023-10-08

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Ordered via Deliveroo last night, food came promptly However, food was luke warm, only received 2 chicken wings out of 4, with sorry note saying they had run out of it. Would have appreciated a call from the restaurant letting me know so we could chose something else. No discount either! Poor value for money

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Louise Catherine Redman . 2023-10-07

MORE AT Google

Had a nice delicious meal and ambience was so good

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Anusha Malar . 2023-10-06

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This is by far my favourite eatery in Clarendon Park! They sell a delicious menu of Korean cuisine, which is very welcome even in a city known for its international restaurants. The great thing about Grounded Kitchen is that you can order ahead and collect food at their window, and they produce their delicious food *very* quickly. Moreover, their prices are excellent! I love the vibrant Korean dinner and lunch flavours, but their breakfasts - though very good - aren't worth buying in my opinion, because they're the kind of thing CPers could make at home. Service is personable and chefs work quickly, but I feel that they make mistakes (forgotten bag of food, forgotten cutlery, etc) more often than most take-aways (but maybe I'm just unlucky). I definitely recommend them as a take-away, because the indoor atmosphere is uninspired. Still, if compared to the kinds of places that focus on take away, this is would definitely rank among the best to eat at

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Brandon Fathy . 2023-10-04

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I very rarely leave bad reviews but I feel compelled to do so on this occasion. I've just ordered some chicken noodles and got home. The portion size was half of what I normally get and the attitude of the staff both a male and female were very poor. They were more interested in their social media account then talking to me. Both playing with their hair as there image was more important to them .....that's the last time I go there! Waste of 10.95!

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Tigers 586 . 2023-10-01

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We I collect the order coming grounded kitchen ask one of staff how long time needed but he didn't answer me. Not good

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Md Sebul Mia . 2023-10-01

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Gochujang prawn bowl! So yummy and the staff are so nice and helpful!

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amara j . 2023-10-01

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The portion was really filling and plentiful. For taste it is ok, will get by the, maybe not full Korean taste, but it will do if you want it curb the craving. The restaurant on queen's street, was bigger than I thought. They give you two options to order either at the till or QR on the table.

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A L . 2023-09-28

MORE AT Google

Not bad for an Korean style meals. The portions are good and filling. Flavours were alright. Atmosphere was cosy, a lot more bigger on the inside. They give you two options to order, at the front desk or via QR code.

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Amanda Lay . 2023-09-27

MORE AT Google

I only recently discovered this place and OMG I am in love with the food here. Best tasting healthy meals ever.

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Wahida Miah . 2023-09-26

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Gochujang chicken bowl without the Korean Kimchi and fresh chilli is really nice. I always go back for the same. Staff here are helpful. They made a mistake with my order once (added fresh chilli) but as soon as I told them, they told me they'd make another one and they brought it over pretty quickly.

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Zulekha Takoliya . 2023-09-18

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I'd probably go 5star for food but 2 star for service. Food is great; tasty and different. But the service is lacking. We've been twice, both lunchtimes when it's not very busy. First visit service was slow but staff good, second visit service was very very slow and staff were lacking..... We (3 of us) ordered and waited, waited waited ...then it turned up. Food was good!!! When I then ordered an additional dish to take away it wasn't ready when it should have been (10minutes late for a specific pickup time) and there was an obvious disconnect between the server/front of house and the 'chef'; they literally didn't speak to each other in the 10 minutes I was standing waiting. When there is only two of them on a Sunday afternoon they need to work as a team. That didn't happen hence my delay and also for the 4 others that were waiting. I'd still go back but the 2 staff there on 24 April need to learn to talk to each other

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Andrew Shepherd . 2022-04-28

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Great place to grab a lunch, food it heavily inspired by east asian cuisine and fusion rice bowl style, so expect a lot of good textures. Portions are generous and a good range of flavors to explore. Service is quick dining in or takeaway via delivery apps. Friendly hosts, helpful and knowledgeable. Ceolic friendly and meat free dietary options are available. The option to customize your bowl is great. Families, couples and individual diners will enjoy eating here! You can order on the website or from deliveroo app, just keep I'm mind the prices are different on deliveroo.

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Fibonnaci Notion . 2022-04-24

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Really good food and friendly staff. Shout out Faizan :)

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Dahir Abib . 2022-04-22

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Delicious food. Instant service. Very clean and tidy place.

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Resham Thapamagar . 2022-04-18

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I heard so much about Grounded Kitchen and it did not disappoint. I took away bulgogi and prawn gochujang bowls. There was a surprisingly generous portion of beef/ prawn and vegetables in each bowl. Both delicious. The beef didn't taste of bulgogi but I enjoyed it nevertheless.

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Jin Jin . 2022-04-11

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Had the chicken gochujang, tasted fresh and good but could've had a bit better value.

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Ben Garry . 2022-04-06

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Always loved Grounded Kitchen, never had any problems or complaints with their food or service. Recently I met with a friend for dinner at their newer branch, Fosse Park, Leicester. 1 of the bowls had beef in it, this was supposed to be mushroom - my friend is vegetarian. On informing the staff the response was more than what you’d anticipate; multiple meaningful apologise, explanation as to how it happened. Replacement bowl prepared immediately, plus refund & free drink by way of further apology. Absolutely exceptional & all too rare customer service. Sorry I don’t have individual staff names, but Thanku🙏🏼

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Clare Walker Consulting . 2022-03-22

MORE AT Google

Good food and drink. Food was well portioned and taste and seasoning are good!

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VideosFromJason . 2022-03-07

MORE AT Google

Wow. Just wow. As a visitor to this branch from the lands up north, I have to say my first thoughts, after finishing the meal, were around when I could come back and visit. The entire process from ordering with the friendly staff, to watching them work methodically to produce the food was fantastic. I must recommend the prawn gochujang: generous prawn quantity, wonderful flavours and the perfect balance of flavours. Just fantastic. I'll have to work my way through the menu on future visits to this wonderful place. Bonus marks to my nephew for the recommendation.

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Ahmed . 2022-02-22

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Amazing food, and the most friendly staff. Wasn’t sure what to order and the young girl on the till was so helpful! Will definitely come again!

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Lisa Morgan . 2022-02-16

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Delicious food and great service. The food is HMC halal with no alcohol on site. Staff were very helpful and friendly. It's a nice place to eat on or take away. We found parking across the road.

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Sai Voh . 2022-02-13

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Excellent experience overall. Friendly staff.

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Ron K . 2022-02-09

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Went in store to order for a takeaway and was told to place my order on deliveroo. Pretty strange as i was in the store. Maybe they couldn’t accept card payment 🤷anyway. The food was amazing

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Irfaan Yasin . 2022-02-07

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Tasty and fast, helpful staff, and many delicious options!

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Reanna Phillips . 2022-02-06

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The food was delicious, very fresh and healthy, the staff are friendly and talked us through the menu, I will definitely recommend to friends and family

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Stuart Hiom . 2022-02-06

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Nice food. Not a cheap lunch though. The price has gone way up since they first opened. 2 regular bowls+ delivery was £26. It's over priced for what you get in my opinion. I also noticed that the calorie content for the gochu chicken has increased quite abit from before as it's something I pay attention to.

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ella h . 2022-02-04

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Very delicious food. Staff was very professional. Overall a great experience.

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J K . 2022-01-30

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My husband and I have visited the fosse Park branch tonight. We had to wait 45 mins for our food!!!! Our plan was to eat it warm in store but as we waited so long our children were tired and ready to go home. We took the food home only to find that the order was incorrect as my food was covered in chilli sauce. We specially asked for no chilli at all (fresh and sauce). So I spent £14 on a meal I couldn't eat after waiting 45 minutes. Sadly this isn't our first poor experience at grounded kitchen. We ordered a delivery in the past on 2 separate occasions when upon delivery the orders were incorrect. Its such a shame as the food is lovely. However, considering the cost and bad service we won't be coming back.

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Natalie Navaratne . 2022-01-28

MORE AT Google

The food was pretty good and the ingredients looked fresh.

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Carie Williams . 2022-01-26

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Really good food, fresh & tasty!

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Sophie Collick . 2022-01-25

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I have been having lunch once a week at the Queens Road restaurant for over 5 months on the same day. Not that the staff would know as, although friendly, you often see different faces and they do not seem one bit interested in getting to know their local or regular customers. I really enjoy many items on their menu, however wgen I arrived last week, same time and day as usual, queued for about 10 min to be told as I was ordering that there would be a very long wait and if I wanted lunch soon I should go somewhere else! I said I had 45 minutes a day was told it was no the right place for me that day! Now they only 2 tables occupied so I assume they had a lot of take away orders but I find it difficult to see how they would not be able to serve me in 45 minutes! I ALSO found it extremely unprofessional to tell a regular customer, hwho happens to be 9 months pregnant and has very obviously reduced mobility to just go.... Very disappointing experience. That is the end if me with this restaurant The food is good but not worth this kind of treatment . I recommend Bombade who recently opened and welcomed me with friendliness, although busy, like a local eatery you feel comfortable in and want to go back to.

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Marion Krauthaker . 2022-01-22

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Superb Korean restaurant on Queens Road offering delicious bowls of food with a friendly fast service. Sit in or take away. Parking is streetside. The vibe is contemporary, with wooden tables and bamboo chairs. The food is extremely fresh, fragrant, healthy and tasty! ....excellent with generous portions. Lots of vegetarian and vegan choice too. We had bulgogi prawns and sweet potato and edamame schichimi bowl, Plenty of other choice including baos, Well worth a visit. They are quite popular.

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Maharukh Daruwalla . 2022-01-17

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Lovely food and great service from Aisha at Fosse Park

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Cindy Horst . 2021-12-16

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(Queens Rd Restaurant) - visited to 'dine in' for the first time yesterday. The service was incredibly warm and welcoming, from being personally shown to wear the restrooms were located, to a member of staff observing we looked a bit cold outside and asking if we'd like the outdoor heating switched on. In terms of the bowls, these are concoctions or pure deliciousness. Do not be mistaken in thinking these are just 'salad bowls' - they are a super filling, myriad of flavours and textures - what they manage to do with the mushrooms and aubergine you would not think you are eating vegetables.

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ap7 ap7 . 2021-10-31

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Absolutely the nicest staff. Really helpful with an issue we had and great service

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Louise Strang . 2021-10-02

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Visited the Fosse park store today.. We ordered 3 rice bowls. The first bowls which came out were really cold and the chicken was chewy and disgusting.. we sent them back and the team made us some fresh bowls.. the second bowls took over 20 mins to come out and the manager of the store I found was patronising and rude when she explained the bowls come with salad therefore we should expect the content to be cold, I expect the salad to be cold but not the chicken.. She was slapping her hands together as she explained which I found a little aggressive and stand offish. I have had these bowls before plenty of times from the queens road store and kings street store when it was in town and they were never this disgusting.. the food was very dry with hardly any sauce and lacked flavour, it also had a massive chunk of avocado which was still raw so I couldn’t eat it. Just a horrible experience today. So disappointed. Feel like they are expanding at the expense of customer experience and flavour.

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Yogisha Mistry . 2021-09-19

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Note, this is for the Fosse Park branch We've been to the Queen's Road branch and have been waiting in anticipation for this branch to open..... What can be said? Fresh and flavoursome, the food was absolutely amazing. I was left speechless with the bowl that I had, The Buldak Fire with Angus beef. You can taste different flavours with each and every mouthful and I think that's what makes it so tasty. With each bite, you get different vegetables and sauces. The Angus beef was so tender and the rice was also soft. The staff were also amazing and very accommodating and made my bowl just the way I like it....with extra chillies! It wasn't cheap but for the portion size, for me, definitely worth it. They also state the calories in the meal, which is a massive plus. All in all, very satisfied and if you want fresh and healthy Korean food, this is the place to go!!

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alaur choudhury . 2021-09-16

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Excellent box. The kimchi was on fire this time however I didn't mind the extra spice. Generous portions. Tasty food. Healthy alternative to a takeout!

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Neezam Kasmani . 2021-09-04

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Amazing menu displaying calories and macros! Really fresh and healthy meals, and simple ordering system 👏 loved it, I will be back!

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Katie Clark . 2021-08-29

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Used to love eating here for a healthy lunch, but in recent times there seems to be less meat and more filler vegetables. For the cost it seems less justifiable as a lunch time treat

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Emi S . 2021-08-29

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always really good food, generous portions, 100% recommend

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Georgia Craig . 2021-08-05

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Food here was nice, but it gave my wife food poisoning. When we called to let them know they said it 'couldn't have been them' as no one else had reported it. We are 100% sure it was Grounded Kitchen as this was the only meal different between my wife and I that day. Wasn't a great look on their part and we haven't returned since. It was a Sunday night and I reckon food had been left out too long or using up older stock from weekend. Beware!

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Paddy Dempsey . 2021-07-27

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Great korean food with generous portions. Food is always excellent here with very nice presentation

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T 98 . 2021-07-20

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Usually great food but seems to have lost some polish since previous visits. Was still tasty, just didn't really fit what was ordered.

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Mark Wheeler . 2021-07-16

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Don't wast your time rude staff not helpful at all

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Daniel Hamilton . 2021-07-14

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You usually can’t go wrong with grounded, but used to be better when they had the brown rice option. The most recent time I had it they added this purée on top, even though I specifically requested no sauces. It also seemed like there was more rice than actual veg, which made for a very underwhelming bowl.

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N A . 2021-07-08

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Good is lovely - but I can’t give full stars as it can be very hit and miss. On three occasions I have requested no mushrooms and the receipt even includes the special instruction on it, but I still got mushrooms in my bowl. It has ruined it every time for me because of this. Need to keep an eye out on any requests to remove certain ingredients - especially if your allergic. This has not be a one off occasion, luckily I only remove it because I don’t like mushrooms but could have been bad if it was an actual dietary requirement. Also, the bowl I got last night was so watery, you could tell the veg was old. It also ruined the extra sweet potato I ordered which how mushy it made it. I really do enjoy the food when it fresh and the special instructions are taken seriously… but if it does happen again I may have to stop ordering! It’s too much money to waste if I’m not enjoying it - sorry.

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Kirstey davis . 2021-07-03

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Worth every penny ⭐️ Healthy and tasty food!

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Barbara Zarzycka . 2021-06-21

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Love the food from here and it’s very convenient. Only thing is that I ALWAYS specify no mushrooms, but I ALWAYS end up picking some out. Every time. Less than a full serving but they are mixed in there. Which does make me question how sanitary and allergy friendly this place is if they can’t keep their ingredients separate

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E G . 2021-06-10

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Currently there is only take-away service. But I think it will serve again with its respectful and cheerful staff.

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Savas Karaca . 2021-05-29

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Food cold when should have been at least warm

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Maddie Mitchell . 2021-05-20

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Unfortunately the quality has gone downhill over the past year. This is so disappointing as it was a lovely place.

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Gurpreet Bhamra . 2021-05-08

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Lovely food. I really want to try the breakfast korean egg toast.

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Zara Fawcett . 2021-05-07

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Great food, annoying phone doesn’t work

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Mykal M Jr . 2021-05-01

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The food never disappoints, whether its the prawns, salmon or chicken, all of it is delicious!

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Sadie Addison . 2021-04-29

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I love eating here. Brilliant. Fresh and always delicious food. The customer service is wonderful and considerate! There are steps to go inside so beware if you are have a pushchair or wheelchair - they do offer online orders and you can get that from street window at the moment. So no need to go in! A must try if you haven't already

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Summaiya Amijee . 2021-04-20

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Excellent food, excellent service

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Ed Forsyth . 2021-04-18

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First time it tried Grounded Kitchen and I loved it really filling for even a small portion, would definitely go there again.

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Jas Gill . 2021-04-06

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Favourite take away ever. You guys rock.

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Lanique Nel . 2021-03-28

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I'm a regular customer of the Queens Road branch in Leicester. I usually have the sizzling prawn, recently the consistency has gone downhill! Portions are too small and very bland. I ordered 2 sizzling prawn and a gouchan beef today and all 3 had less salad was very tasteless. I don't think it's worth it for the price! I won't go there again!!

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Bina Miah . 2021-03-21

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Had a sizzling prawn today! Bowl was half full and was vey bland. Every time there are different different person preparing and the consistency is always vey disappointing. I wouldn’t go there again.

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Mahmud Miah . 2021-03-21

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Very healthy takeaway. But gets boring the second time as well dishes are similar. Cashew side is a must

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Harinder Dhillon . 2021-03-09

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Korean lost its Seoul, unfortunately. This place used to be great, now, have to order online, had to enter details 5 times. No brown rice option anymore, they dont take cash, and 40- 50% price increase, then having to hang around for 15mins outside whilst people complained about orders not being ready, not fun, food was ok ( used to be amazing ) & luke warm, soz very disappointing

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kingston town . 2021-02-27

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Tasty, healthy Korean bowls. Lots of veggies too

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Ricky Bell . 2021-02-24

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Visited a number of times, always a new item each time. Always amazing food, quick service and a big portion.

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Joseph Parry . 2021-02-11

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Went to the original place on queens rd, great food, good portion and worth the price, bear in mind that it DID cost the same as a big mac meal,but is amazingly healthy and tasty..........BUT! with the price increase of around 35%, when their overheads must surely have gone down, given that they CHOOSE to no longer open,its hugely shocking and makes it unviable as a place to eat from. Save your l money and go elsewhere. Another case of a restaurant thinking it's patrons need it,rather the other way round!

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sam arya . 2021-02-02

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Everything from the greeting by the staff, the service and of course the food was exceptional.

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Onita Laws . 2021-01-27

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I order Tofu bowl which tastes great if you can get it. It's not on the deliveroo menu most of the time and they dont pick up the phone. I also asked for no peppers last time and I still had peppers in my bowl.

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368vikashr . 2020-12-29

MORE AT TripAdvisor

Amazing food, best food I've ever had and the staff are extremely friendly. Helpful overall the experience was really good definitely recommend !1000/10👍

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Camilla May . 2020-12-20

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Great food, gone up in price abit, but expected during this diffcult year!

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Dexter Jonas . 2020-12-17

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We order from here regularly, great food, quick service, and good values for money.

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David Wilson . 2020-12-10

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Delicious! Had takeaway lunch from here, tofu and a chicken bulgogi Buddha bowl. Both were excellent, the individual parts were tasty and combined together flavours were perfect. Will definitely try again.

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A Bradley . 2020-11-23

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Love their bowls but stopped ordering as they don't do brown rice anymore. Please bring back the brown rice guys!

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Nimesh Patel . 2020-11-22

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Always delicious. Very efficient lockdown takeaway service. Thank you!

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Chris Holmes . 2020-11-22

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Good, honest takeaway/delivery food with lots of fresh vegetables, delicious toppings and tasty sauce, cant beat it!

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420fiendlyy . 2020-11-20

MORE AT TripAdvisor

Amazing food. Freshly made and just delicious.

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Hayley Perks . 2020-11-20

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£17! Prawns + steak Was really looking forward to it after much debate. To my disbelief I found no Angus steak in my bowl- just small dry end scraps with gravy. I was so disappointed and upset because the steak slices were so nice in the past. Thwarted from calling to complain because the mail box is always full, hence the review.

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Mit P . 2020-11-09

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