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4,0

Based on 524 opinions finded in 2 websites

4.0Ambience4.0Cuisine4.0Price4.0Service
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Nº 591 in 1004 in Aberdeen City

Nº 19 of 34 American in Aberdeen City

comment_iconOpinions

Run down one hand, doesn't seem to know what the other is doing

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Brian Dennis . 2024-02-16

MORE AT Google

Rather small casino. Hard to get to the bar as from 3am its massively crowded ( just around the bar) not much of a choice of slots. Most of people is there just to get drinks after 3am as it is last place to get it after 3am.

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Simon Matysiak . 2024-02-11

MORE AT Google

The staff at this venue is homophobic. They kicked out my partner for no reason. I will be making a formal complaint. The person at the reception refused to let me speak to the manager or raise a complaint

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Dmitri Olayzola . 2023-12-30

MORE AT Google

So I am now standing in the taxi queue because the bouncer said I was too drunk. I finished work at 01:00, it is now 02:22. I've had exactly 2 pints before the bar I was at closed. He is very much wrong in his assement of me. I'm not very happy with this, and will put me off coming back in the future. 26/12/23

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DC Flashpoint . 2023-12-27

MORE AT Google

Really good customer experience. Drinks till 5-ish am... Try it and see.

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nonor urbiz . 2023-11-17

MORE AT Google

Always a cool setting and the chicken wings from the kitchen is fabulous

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Aik Jones . 2023-11-05

MORE AT Google

recent menu change has been very disappointing, loaded fries are now coming with less for more money. still a great venue just a little disappointed

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Jacob Richardson . 2023-11-04

MORE AT Google

Vastly disappointed at the presentation of their 5 bean chilli that was missing the advertised nachos and sour cream. It was a tad bland so definitely not a recommendation at £12.95.

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Alex Burton . 2023-07-11

MORE AT Google

Now a frequent haunt of ours. Very chilled out vibe. Nice bar to actually sit and enjoy. Nobody is rowdy. Good food and no pressure to spend money

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Natasha Marshall . 2023-05-28

MORE AT Google

Used to be so good. Now most tables are closed and no blackjack most times I've been in ☹️

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mc0mich . 2023-05-16

MORE AT Google

Great place. Lovely restaurant. Live music on last Saturday of the month.

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Jose Fernandes . 2023-03-25

MORE AT Google

Excellent night out, good and reasonably priced food, excellent service. Lot of fun!

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Will Napier . 2023-02-12

MORE AT Google

You're better coming here early on in an evening. If you go to other clubs then go there or come back there, the bouncers always refuse you entry because you're are "too drunk". What do they'd think I should be drinking at 3 in the morning - Herbal Tea!

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Peter Morrison . 2022-12-04

MORE AT Google

I like this casino I definitely not a gambler but every 6-8 weeks I go there Nice atmosphere, the staff is really super nice and always there to help Free non alcoholic beverages and yummy buiskets I really like it there

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Ursula Jeske . 2022-11-12

MORE AT Google

Definitely a nice place to visit as long as you are gambling aware. The only problem is the hassle you get outside for money or cigarette. Not sure can blame Casino for it but is off putting. Would still now recommend as a place to visit.

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Mark Goodridge . 2022-06-18

MORE AT Google

A good place for late night eats or drink. Fairly chill. Bring your iD.

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Dana Alexander . 2022-05-25

MORE AT Google

Fails advertising on £10 free voucher T&C’s Staff not really that interested only wanting you in for money. But over all it’s a OK place to be hence 3 stars ⭐️

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Nėina Zœrscorph . 2022-04-30

MORE AT Google

Good food this time, big portions, had burger as main, meat patties juicy and thick, comes with chips, fast service. Decent amount of desserts to choose from.

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Signe Maluhina . 2022-04-24

MORE AT Google

First time at Grosvenor Casino, after living in Aberdeen for 4 years. I'm not a big gambler, but was curious and wanted to check it out. The registration took way too long, and I found the dealer at the table very grumpy, irritated and unhelpful when I wasn't sure how to use the voucher I received. I tried to lift the mood, but no! The 10 pound voucher had to be used in a single bet and couldn't be split. That's silly, but hey ho.

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Martin Molzahn . 2022-04-10

MORE AT Google

food is good and tasty , recommended

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Manjinder kaur . 2022-04-08

MORE AT Google

Usual hang out place after a late finish at work with my colleagues, expensive but it's a casino and it's open after 3am...it makes sense.

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Darren James . 2022-03-02

MORE AT Google

Very disappointed that they allow and help an Aberdeenshire taxi to operate from their premises (unlicensed to operate in Aberdeen city limits). Taking work from the licensed Aberdeen taxis. Having this person walking around looking for business outwith his licensed area and in a licensed Casino is not good. They need to make sure customers are not hassled in this way before I would recommend them.

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Mark “Mwanza” Goodridge . 2022-03-02

MORE AT Google

First time at a casino , very quiet during the week which was great for us learning the first girl was really good explaining everything really good night

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julie sheed . 2022-01-28

MORE AT Google

Was better a few years back, but I suppose covid has not been good for this place amongst others, will take time for places like this to say they have fully recovered, still worth a visit thiugh

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brian cowie . 2021-11-15

MORE AT Google

They didn't allow me register as I didn't come out with a physical identification card, and I visited there in 2019 last..

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Anthony Agochukwu . 2021-10-25

MORE AT Google

We come to the aberdeen casino and we were meet by the amazing panni. She was amazing and helped us every step! She was so polite and is a credit to your company xx

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954lyndab . 2021-10-23

MORE AT TripAdvisor

Good when u win but not do good when u lose. They did not let me in as had no record of my membership despite me having joined over ten years ago. All on all I would avoid unless going to play poker

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Kris Godsman . 2021-09-24

MORE AT Google

Bad place to come to. The door staff refuse entry for the tiniest of reasons. I would avoid this this place. They will refuse entry for the smallest of reasons. There is better places to go to.

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calum mainwaring . 2021-09-22

MORE AT Google

Was just in applying for a job but its nice in there with friendly staff... fingers 🤞

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Paul Dawson . 2021-09-07

MORE AT Google

The staff were actually really nice. I see myself coming back cause of them. However, the kitchen was not fully functioning on the day I booked in for meal with family/friends. The menu had x marks in them showing which ones can't be cooked due to some equipment not working. There was also only one male staff running about serving the whole casino, running to serve drinks around the whole casino ground and to accommodate us in the proper dining area. Poor thing really. Also poor thing for me and my group, as the food we wanted to order were crossed out, only leaving small finger foods, and what have you in the option. I booked weeks ahead to eat here and we get there to eat nothing. Wow. I'd still come back for the nice staff but other than them, it was just a big let down really

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Ma . 2021-09-04

MORE AT Google

Roulette dealer letching over my partner. Had chipped nail polish and was pretty skeevy. Not a friendly environment.

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Graham Bruce . 2021-06-24

MORE AT Google

I mean I gave 4 stars for the food! As it was tasty! But the machines every time I go are awful! Bonuses were rubbish tonight! I play 100 on Lady Luck £1 spins nothing! Same on a few other games nothing £450 wasted. I’ll go again but it’s not my favourite casino.

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Leigh-Ann 1903 . 2021-05-25

MORE AT Google

Despite being very quiet the roulette tables had a £25 outside bet on a £1 table why???

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John Bilsland . 2020-10-18

MORE AT Google

I was taught blackjack by a friend in this casino. The overall experience was great, and I was able to leave with some extra cash, so I could I complain? Some dealers were a little bit cold but overall I liked the place!

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Alex et Lu . 2020-07-06

MORE AT Google

I've been coming to this casino since I was 18, I'm now staying in town for my 24th birthday, it's had its ups and downs, but I am so often unwelcome that I am sick of trying. I enjoyed the casino as an anchor in town and a quiet daytime bar with friendly staff, hardly ever gambled, but my father spent thousands here gambling, and I spent a similar amount drinking, recommended it enthusiastically to my friends, spent many hundreds of hours here, even made a couple friends here, however I'm now at or past the three strikes point, and my father doesn't enjoy it here anymore either. I've had people smash glasses on me, threaten me, I've had people push me, a very large man, into small ladies, all because they wanted to take my place in the queue. The security are very friendly and seem to wish they could help but do nothing, check no tapes, and don't seem to watch for fights at all when it's busy. But I kept coming, I appreciated the staff's competency and willingness to make unusual drinks compared to other bars. Not anymore though. last night after staying in town for my birthday and having a meal here where the chips were honestly powdery and soaked through with oil, reminiscent of stale twice cooked deep fried bread, I've never even seen chips like that and I don't know how they could be produced. turn the fryer off, leave them in the oil for ten minutes then serve them anyway? I've no idea but it was ridiculous and I was justified to complain, but I felt like I was getting the cold shoulder from the bar manager since, and when I asked him to make my favourite cocktail, that I have had here at least 50, maybe 100 times, and told him the recipe, he dissappeared round the back for 5 minutes on his phone and came back only to tell me there are a lot or recipes for it (well of course like all cocktails, why do you think I told you the recipe) and he went on to scold me that the drink was far too expensive and complicated and I really shouldn't order that, sounding like he just didn't want to make it. I said I didn't mind the price and I pointed out it was a €12/15 cocktail where I picked it up in ibiza, and when other staff had made it they added the price of the singles up and used smaller measure where necessary legally. he however insisted such a cocktail was illegal and pompously walked off declaring it wouldn't be made tonight. And tomorrow? He's now written it up as a rule that no custom cocktails are to be made out of childish spite. I am really quite sick of this place, and it's ridiculous that I should have to order a coffee, baileys, kahlua,amaretto, and white rum, and mix them in a glass, just because the staff here are now as incompetent as every other bar around where I've learnt if I want vodka with half orange/half ginger ale, I better order all three separate because they just can not understand such a simple mixed drink.

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huxleythecat . 2020-03-13

MORE AT TripAdvisor

Un lugar que esta bien para pasar un rato y jugar, sin embargo no esperes salir de allí con más pasta, saldrás seguramente con menos

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Nelson Della Rocca . 2020-03-11

MORE AT Google

Its spoiled a little bit now by having non membership Down in Glasgow Edinburgh and others in England you must be a member

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Les Chadderton . 2020-03-02

MORE AT Google

The only place in town where you can go after 3 am for a pint

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Sorin Florin Rodovei . 2020-03-02

MORE AT Google

Waste of time staff not help full

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Kieran Milne . 2020-01-30

MORE AT Google

The place is starting to look grubby there is also an unpleasant smell lurking each time I go in, guess the carpet could do with a clean. No floor service and buzzed several times on the roulette.machines. The place is very poor compared to a few years ago. Only thing good is the free parking in the NCP.

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Sherri Thomas . 2020-01-19

MORE AT Google

Was really drunk so can barely recall, but open all night so good for after club drinks.

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Leeze (LEEZE) . 2020-01-07

MORE AT Google

Great atmosphere. Drinks are expensive for what they are. Good food and quick service.

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dawn Monaghan . 2020-01-03

MORE AT Google

Great atmosphere, tasty food, friendly and helpful staff. I would like to recommend this place as a great deal for the night out.

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Lukas Gebala . 2019-12-15

MORE AT Google

Good place to spend time.. good attentive staff and not that expensive drinks..

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Prashant Shetty . 2019-11-12

MORE AT Google

Great place to end a night out food is good too

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Louise Mcgettigan . 2019-11-10

MORE AT Google

Staff friendly? Don’t make me laugh 👇 😂 My personal advice is similar, don’t bother going. Like the other guy said, waste of a night. Absolutely shocking, never experienced anything like it in my entire life.

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Guy Taylor . 2019-11-03

MORE AT Google

Slow service. Only end up here after work at 4am.

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Jason Smith . 2019-10-14

MORE AT Google

Use to like going for a meal and a pint but they stopped selling Guinness which I like

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Alexander Morrice . 2019-09-23

MORE AT Google

Went casually after a night out and was really surprised. There are plenty of machines and tables to gamble and it has a huge bar! We had really good night out in pleasant surroundings with really friendly staff. On my way out i noticed they did the Twisted menu one of my favourites. I was straight back in! I now go before my nights out as it has an amazing relaxed feel and my boyfriend likes the sport on their huge screen by the bar. Amazingly you can park for free at the attached carpark! You wont find that anywhere else in Aberdeen thats for sure. Im pretty young, but the clientel is a mixed bag of all ages.

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frosty1237 . 2019-09-18

MORE AT TripAdvisor

Very tasty highly recommend the food served here the service is excellent and staff are also very friendly

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Neil M . 2019-09-18

MORE AT TripAdvisor

Nice quiet place to enjoy a drink with friends late at night. So much the better if you win at the tables!

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Mark Bruce . 2019-09-13

MORE AT Google

Building a bit dated. Friendly staff. Good selection of games.

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Big “Legoman” Scotty . 2019-08-11

MORE AT Google

Worst place to spend your time and money at, all question the quality of food

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StandUr Ground . 2019-07-21

MORE AT Google

Great place to chill out , free soft drinks and coffee , plus i won loads of money

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Dale White . 2019-07-19

MORE AT Google

Haven't been here for a while and was pretty much shocked on how it is now. The staff are friendly and helpful. I didn't have food but it looked good and it's always been good in the past. The food is a bit expensive but that's to be expected really. My issue with the Casino and why I've dropped it down on the stars was the way that everyone was just allowed to walk straight in. Always in the past you were required to join and then present your card on entry. Now if you make it past the bouncers you are just told to go straight through. There seem to just be a lot of boozed up youngsters in the place who still had a schoolyard mentality. Messing around and capering around. Outside when we were leaving was just as bad with the police having to turn up to sort out three clowns who were constantly trying to sneak past the bouncers after getting refused. I'm not sure if I'll be going back after this, maybe it was just the wrong night to be there?

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Paul Elrick . 2019-07-07

MORE AT Google

Been to a few G casinos now. Favourites are London near Marble Arch and Coventry. This one is obviously going to be smaller. Slot selection could be better with more variety such as the cabinets with Rainbow Riches on etc. Drink is expensive and the older foreign bar maid needs to learn to smile and say thank you and please.

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James M . 2019-06-30

MORE AT Google

Casino does what it says on the tin

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Jamie Peter . 2019-06-25

MORE AT Google

Been to this casino numerous times and half the time they won't let me in because they said I was drunk even though I never had any alcohol. The foreign croupiers are extremely rude. There are better casinos in Aberdeen that actually treat there customers with respect.

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G Moss . 2019-06-24

MORE AT Google

The casino was fun for a little while. However, my sibling was drunk and got kicked out of the whole casino for wandering into the men's bathroom by accident. Two disgusting shitebags kept banging at the stall she was trying to pish in, she was literally afraid she would get beat up or killed. And then a member of staff came up and kicked her out the casino. They would not even let her get her bag or tell family that she had to leave. Absolutely disgusting human behaviour and an overreaction from staff. Never going again. She was crying the whole way back home. I hope whoever kicked her out is ashamed of themselves.

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Morgan Johnson . 2019-05-26

MORE AT Google

Best casino in Aberdeen. Well set up and friendly staff

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dan sargent . 2019-05-07

MORE AT Google

Good screens for watching sports.

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chris . 2019-04-17

MORE AT Google

Foreign dealer was really rude. Never met a dealer like this before.

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Abdulaziz Al Jaber . 2019-04-09

MORE AT Google

Horrible place was with a friend and were told we were not welcone to sit at stools at the bar will never visit this establishment again

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R Arse . 2019-04-07

MORE AT Google

The staff here were loads of fun. We enjoyed losing our money here

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sa scudamore . 2019-04-07

MORE AT Google

Excellent experience. Basic food but sufficient for needs. Staff friendly but thin on the ground. Sad sign of the times

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Patricia Jenkin . 2019-04-02

MORE AT Google

Lost £1000 but was a good night

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Cameron Shand . 2019-04-01

MORE AT Google

Great place to go for a quick drink or a game of poker the staff are a good always happy to help you the down side about this place is food menu's have to be updated as they don't open 24hr now

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Diane Stott . 2019-02-28

MORE AT Google

Great for a late night drink and a wee flutter

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Kevin Dermidy . 2019-02-24

MORE AT Google

Horrible staff behind bar. Always argue with slightest things. I.e at 5.24 AM bar tender asked me what I want to drink, told me it's almost time we stop serving alcohol which is 5.30 sorry I can't serve you. Having said that Security staff are very good specially ayoob.

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O J . 2019-02-18

MORE AT Google

Nice place only gripe is there is not enough staff on the bar apart from that good.

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John Ritchie . 2019-02-11

MORE AT Google

Good bar, very good staff and atmosphere in general is quite good. On street parking is very mimited but there is a paid car park just a stone throw away so no issues there. Have not really tried the restaurant there.

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Pulkit Singh . 2019-01-11

MORE AT Google

Top one. Amazing staff and great atmosphere. Nothing to complain about.

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Michal Kot . 2018-12-02

MORE AT Google

Love the lighting and the cocktails, soft drinks are free , oxygen is pumped into the air all to make you more inclined to gamble ha ha

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Marge Simpson . 2018-11-28

MORE AT Google

Good food, excellent atmosphere

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robert horne . 2018-11-28

MORE AT Google

Winning at the table and cut off at the bar for it. Clearly tell it's my sister not my friend 2

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Natalie b . 2018-11-15

MORE AT Google

Really relaxed place and friendly reception staff. Well recommended!

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Martin Arnold . 2018-11-06

MORE AT Google

I knew this was going to be a bad experience from the moment I joined the queue. I wanted to leave but my friends were members and wanted to visit as it was on their way home. While waiting I stood and watched person after person walk up to the door staff, exchange a macho hug and then proceed to skip the queue. Most of these people were clearly here to drink and not play the casino. This would be fine if they went straight through, instead they just delayed entry for those of us in the queue. Once I was inside I cashed in and proceeded to play some blackjack. The croupiers that delt me were polite and good at what they did. Unfortunately, there was no order about the place and it's definitely not somewhere I would now ever consider taking a client. The use of foul language was frequent, disrespectful and seemed to be allowed to continue. Judging by those playing at the tables the table minimum should be removed or reduced to save the croupiers a job, constantly explaining this rule to patrons. A fight broke out between two people, one of whom was coming and going from the table. Still betting and watching his cards before going back to his argument (he was not the aggressor). Staff allowed this to continue and it took one of their friends to sort the situation. Due to the continued language and general feeling of the venue, I left shortly after and went on to Soul Casino.

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Blair N . 2018-10-15

MORE AT TripAdvisor

It was a small fun.. Casino with very helpful and polite and friendly staff! My mother and I came eat dinner food was great! Gambling responsibly is always a good time!

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Dorothy Couturier . 2018-09-29

MORE AT Google

Great friendly casino. Doubled up and walked out up, so happy days.

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Christopher Harris . 2018-09-20

MORE AT Google

Le casino grosvenor est un casino ouvert à tous sans abonnement. Vous pouvez bien entendu aller y jouer mais également simplement y passer un bon moment pour regarder un match, un concert ou simplement y prendre un verre. EN jour le casino est ouvert et il est très calme, idéal si vous souhaitez un endroit chic mais aux prix très accessibles dans une atmosphère plus calme qu'un pub traditionnel.

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Mathieu B . 2018-09-20

MORE AT TripAdvisor

A great fun place to visit, and great food. Very friendly customer service all round

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Scott finnigan . 2018-09-20

MORE AT Google

Enjoyable venue, staff were very kind, explained everything, and I got a free drink!

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Burzum . 2018-08-29

MORE AT Google

Had a nice enjoyable experience, in this Casino.. Very spacious, good choices of Machines, and Various other Gaming options. Had a nice meal in the Restaurant..., food was tasty and staff friendly,, Would definetly come back..

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robertalansmith . 2018-08-11

MORE AT TripAdvisor

Dress code but great staff willing to help

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Elaine Robertson . 2018-06-29

MORE AT Google

We were out with the intention of celebrating a birthday. We are house clients for 8 years now and this never happened to me before. It was four of us eating and drinking, we ordered five dishes, garlic and cheese bread and french fries of some of them, we ordered two prosecco for the ladies and a beer for the birthday man. The garson in speaking said he had two ask for permission before selling the beer - very rude, if I say - he didn’t wanna sell it but, Jorge, give the permission and even then when he left the beer, very unprofessionally, he said it was the last one. Not only once but 3 times in a row. You should never said that to a client even if the client in drunk - and that wasn’t the case! We only took a break of gabbling to eat something and relax and we didn’t even do that because of him. We left all food on the table and he send the beer back, we paid for everything, left a big tip and left the casino furious.

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sandy397 . 2018-06-15

MORE AT TripAdvisor

Took my mum and dad there for lunch...they loved it

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Michael Gauld . 2018-05-14

MORE AT Google

Excellent for wasting a bit of cash.. nice place .. open all night. Good fun. Bit of excitement.

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andy muir . 2018-04-03

MORE AT Google

Nice interior etc poor service for the restaurant, staff refusing to get the bill as they needed "to order and pay for their own food".

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Deborah Conway . 2018-03-01

MORE AT Google

Great atmosphere good food a mixture of ages

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Sarah Gibbon . 2018-02-26

MORE AT Google

Perfect place for a drink, lunch or a little bit of time on the tables

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Tom James . 2018-02-12

MORE AT Google

Food is good but the staff are very freinly nice place for a drink with friends

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SRG Dick . 2018-02-10

MORE AT Google

Good casino amazing decor lots of funky lights. Good food amazing poker nights. It's a bit of a club after the clubs shut for most people.

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Neil Cruickshank . 2018-01-29

MORE AT Google

Casino is great , staff are friendly and the punters are good

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The Commercial Driving School . 2018-01-06

MORE AT Google

New year they closed the bar at 2345 for 30 mins for apparent reason causing a lot of unhappy customers; lessons will be learned!

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Ross Anderson . 2018-01-01

MORE AT Google

Staff were really great, made u feel welcome and dealt with out of hand punters immediately.

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Melissa Black . 2017-12-17

MORE AT Google

We were staying in a nearby hotel, it was late on a Monday evening,and the casino restaurant was recommended as somewhere to eat. It was pretty terrible. The service was slow, although we were the only customers, the starters arrived at the same time as the mains, and the food was all overcooked and greasy. To avoid.

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phluph . 2017-12-12

MORE AT TripAdvisor

Great place if it's not 3 AM then it gets crowded. Drinks are cheaper than I thought and those lights on the ceiling. Very good place to finish what you started :d

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Lifeisprobablymadeup . 2017-12-10

MORE AT Google

Came in past the casino at the beginning of November to have a couple drinks and a meal. At first look, it didn’t seem too busy, but judging from how much the waitress (who was on her own) was running around I could tell otherwise. We were looking at the drinks display trying to decide what we wanted and she quickly quizzed me on my tastes and recommended an off-menu gin cocktail (it was fantastic!). She was happy to explain to me what the different gins were made of and seemed to really have a passion for her job. After we finished our drinks, we proceeded to the restaurant. She sat us down in a comfy booth and talked us through the menu. I’m a coeliac and without the usual 15 mins quizzing the chefs on allergens, she was able to point out not only what I could have, but her personal recommendations. She even suggested wines which would compliment the meal. The meal was fine- good portion sizes and for a great value price. I felt compelled to write this review after seeing a few more negative ones recently. We don’t gamble and our experience was top notch. Our wee waitress (the one with the glasses, I think her name is Lauren!), was chirpy and charismatic and certainly bent over backwards to make us feel welcome. I’ve been back in since and have noticed that a there are quite a few new, inexperienced members of staff. All I can stay is that people really shouldn’t let that be a deterrent as this place is a wee hidden gem with a great team and I’m sure the newer staff will be the same soon.

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Esson-Smith1066 . 2017-12-07

MORE AT TripAdvisor

Popped in for a mid-week lunch when the weather was a bit wild outside. The restaurant was closed so only bar meals available. Food was quite tasty and very reasonably priced. Only a few members of staff, so service at the bar was quite slow, but the food was nice enough and would pop back for a quick bite to eat.

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893dave2019 . 2017-12-04

MORE AT TripAdvisor

Had Christmas lunch at the Casino, it was a set Menu for an unbelievable £15!! We had Butternut Squash Soup accompanied by loads of bread & butter, followed by Turkey, Roast Potatoes, Pigs in Blankets, Carrots, Sprouts, Stuffing & Gravy, followed by Christmas Pudding & Custard - Everything was homemade & tasted delicious such fantastic value for £15. We also received a free £20 token to play the roulette table. On looking at the entertainment board there's loads of fantastic entertainers on at night time, will certainly be back & can recommend this venue

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JackieTraveller . 2017-11-30

MORE AT TripAdvisor

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