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3,9

Based on 112 opinions finded in 2 websites

4.4Ambience3.4Cuisine3.4Service
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Nº 375 in 573 in St Albans

Nº 10 of 20 Chinese in St Albans

Score

comment_iconOpinions

We've been all over St Albans for Chinese takeaway but always come back to Gourmet Kitchen. It's out local and the best we've found. Recommend the Aubergine in Black Bean Sauce and the Beef Ho Fun (wide) Noodles. Fast friendly service.

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439rsb123 . 2020-09-14

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We visit at least once a month. Its our favourite takeaway. Its always busy when we order on a saturday evening. Its a bit tricky to park nearby but you can usually park over the road.

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tantosik67 . 2020-03-09

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I order from you Chinese often and there always one issue whether it be you put onion in something I ask not too or drinks don’t arrive , but tonight is the last straw I rang back after order £40 delivery to add £7.90 worth of items for you too tell me you card machine is £10 min I offered to pay the charge but still no , not happy and don’t tell me you machine can only make £10 sales that’s your choice

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E5752OCbenc . 2019-12-15

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Had my first takeaway from here, was outstanding, the food arrived very hot, the standard of the food was excellent, non greasy,the flavours and spices really stood out. The price was about right tbh I can't complain about anything.

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Anthony W . 2019-08-03

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I am sadly writing this in the hope that they may read and take some feedback as they don’t seam willing or bothered to listen to their long standing customers! I have used them for years, originally they had second takeaway Beijing. Sometimes I have tried for between 30-60minutes to get through to place order, even using call back! They have no online means of ordering. Last Monday, I tried and couldn’t get through only to find out they were closed on Mondays. I suggested a message to that affect would be useful. Basically told to read the menu leaflet! Just not willing to listen to customers, if there was somewhere local with as good as food that deliver they would have lost my customer. Please listen to your customers who are trying to help you!

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Chris B . 2019-04-10

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Absolutely disgusting. Ordered last night to collect. Missed rice from order. Lamb was overcooked and burnt. Chicken was slimy. Chips had a tonne of salt on them. Had to throw away Called to complain. Waste of time. Advised would call us back...didn't. Terrible food and customer service. Will never use Gormet kitchen again. Please avoid. Had to give 1 rate to place review but I wouldn't give this place any ratings

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LornaH72 . 2019-03-10

MORE AT TripAdvisor

Bland insipided packed out with mushrooms and onions , chicken curry sauce more like bland watery green pea soup

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stevejF8972DS . 2019-01-01

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Not impressed really gone down hill.food very greasy and a rather bland colour. Think it's changed hands Use to order a lot from here, will be looking elsewhere.

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jacko1704 . 2018-11-06

MORE AT TripAdvisor

Last minute bank holiday girls night in. Food arrived on time and hot . We got dry fried beef noodles and appetizers. This is the first time I have ordered from here and it was pretty good. Have been looking for ages for dry beef to fan. Would order from here again .

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Tash B . 2018-08-27

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I have never used the delivery so no comment about their service. I just love their fried noodle. Especially Black Bean Beef Ho Fan(Flat noodle). It tastes like the one I used to buy at a local eatery while living and working in Hong Kong. Very authentic and tasty.

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Naomi1962 . 2018-06-03

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We have tried this at various times throughout the years and were always disappointed. However our normal Chinese was closed for weeks and really needed a Chinese takeaway and so gave them another try! No high expectations, due to the past experiences. Wow, all I can say what a difference. It is great and for the past month has become our regular and if they continue with their current high standards of tasty food we will continue to use them.

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Lynnstorm . 2018-04-20

MORE AT TripAdvisor

Delivery starts at 5:30, food arrived by 6pm. Good variety and well prepared. Have been using this Chinese for over 10 years and will continue to use.

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Cheryl I . 2018-02-25

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I have to agree with the 2 previous reviews dated 15/2 /18 and 2/1/18 this place has really gone down hill . We have been using their delivery service for over 10 years but they must have changed hands .

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Susanne4563 . 2018-02-22

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I have been using this takeaway for a long time and with no problem until today. I ordered food and was told that it would be here within the hour. An hour and 20 minutes went by and I called to ask how long it would be, the man on the phone informed me that it would be another 30 minutes as the driver hadn’t even left to drop it off yet. I explained that would be nearly 2 hours I have been waiting for food! I got no apology and was asked ‘do I still want the order or shall I just cancel it?’

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GGO95 . 2018-02-15

MORE AT TripAdvisor

Good solid Chinese takeaway we've used for years. Not exactly a gourmet experience but hot food served fast and delivered quickly.

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m_stephen2 . 2018-01-26

MORE AT TripAdvisor

Gourmet kitchen has and will always be our go to takeaway, it’s probably the fastest takeaway I’ve ever known and is always of the best quality. I genuinely can’t pick out a fault I just love all their food so so much!

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Zoe A . 2018-01-06

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My mum placed an order and it was delivered wrong. We have been using this chinese on and off for years but I can tell the management has changed. Rang back to complain and the guy was really rude. Reckoned he had doubled checked it. Gods knows what dish I got it was dreadful. And she ordered beef and it was pork. Won’t be using them again!!! What a waste of £20 odd pound.

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becca140983 . 2018-01-02

MORE AT TripAdvisor

On a small parade of shops near where I work, some colleagues and I use this place at lunch times.

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mannie69 . 2017-10-21

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Sadly with a change of management comes a change of quality and service.

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Lorraine B . 2017-07-23

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Just had an eleven minute argument with women who took my order, I ordered several items and payed over thirty pounds.

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Rosie C . 2016-12-21

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We have used this take away regularly for years . The prawn balls are still my favourite on the menu. Reliable.

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Claire A . 2016-11-10

MORE AT TripAdvisor

It's lovely, delivery is always on time ribs are great as is the crispy beef, very good choice in menu , always get one dish too many so can have it the next day

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Chris T . 2016-10-23

MORE AT TripAdvisor

I use them regularly. Easy to order by phone, or at the takeaway wher you can eat at a few tables. Food is always good with big portions. Veggie dishes are great (says my wife :0)

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wallaceHerts . 2016-09-07

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