Based on 132 opinions finded in 1 websites
Based on 132 opinions finded in 1 websites
Opinions
The food is not worth the money end of story. A burger shouldn't cost 12 pounds and if it does why would you charge another 4 pounds for chips? Not only that but the Brighton branch if far more expensive than any other. For the price that this food costs your could go and eat somewhere that's actually good, with table service and staff.
Joshua W . 2021-04-12
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Habiendo comido en otro GBK antes y lo disfrutamos, decidimos comer aquí.En primer lugar, se nos indicó que hiciéramos el pedido utilizando la aplicación, no hay problema. La aplicación le permitió a mi hijastra hacer el pedido, pero habiéndolo ingresado todo, le dijo que tenía que crear una cuenta, lo que hizo y luego perdió por completo todo el pedido y tuvo que comenzar de nuevo. Después de haber visto la aplicación por mí mismo esta mañana, veo muchas críticas negativas sobre lo mismo. Algunas reseñas se remontan a agosto, por lo que podría pensar que ya lo habrían solucionado.Luego pedimos nuestras hamburguesas; 4 de los 5 se solicitaron medio a bien hecho. Todo lo que puedo decir es que odiaría ver cómo se ve bien hecha, ya que nuestras hamburguesas de mediana a bien hechas fueron prácticamente incineradas y parecían carbón. Mi compañero comió batatas fritas, que tuvieron que devolver porque estaban frías. Y teníamos 2 órdenes de aros de cebolla; un lote estaba muy caliente y el otro lote estaba tibio. El tipo que nos atendió fue muy agradable y se ofreció a reemplazar las hamburguesas, pero para entonces ya habíamos tenido suficiente y no queríamos esperar a que se cocinara más comida, así que lo aguantamos. Todo lo que puedo decir es que los batidos eran fantásticos y me imagino que si las hamburguesas se hubieran cocinado decentemente, probablemente hubieran sido buenas. Pero básicamente gastamos 136 para cocinar de muy mala calidad. Estoy esperando una respuesta de GBK ya que he presentado una queja.
Eileen F . 2020-10-06
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No sé qué pasó con esta cadena desde que abrió originalmente en Brighton (al lado de Komedia), pero esta fue la más alejada de una hamburguesa 'gourmet' que he probado. Bollo barato e insípido, un poco de salsa de barbacoa igualmente insípida, literalmente 2 aros muy finos de cebolla roja (no podía probarlo) rebanada de tomate empapada, media hoja de lechuga flácida y empanada vegana congelada producida claramente en masa. Super decepcionado. Tuve que pedir sal y pimienta para añadir el más mínimo toque de sabor a esta oferta insatisfactoria.Deje de engañar a la gente y cambie el nombre de este restaurante eliminando la palabra Gourmet. . ¡O trabaje a lo grande en su calidad! ! !En ovef 10 por esta hamburguesa sola (otro 4 + por papas fritas, también era ridículamente caro. No hace falta decir que lo haré. No lo recomendaré ni volveré aquí de nuevo.
Carla t . 2020-09-10
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Really well set up for reopening post-Covid. The vegan burger is honestly the best burger I have had since being a veggie. Loved the spaghetti fries and the onion rings were so good and crispy.
emmapL1631NH . 2020-08-11
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non existent customer service. food was alright but nothing special. There was no "hows your meal" or "can I get you anything else" toilets were dirty. you only speak to someone when you order. wont be back. disappointed
686turtle . 2020-03-15
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The taste of the burger here was amazing and very well done.I loved the thin crunchy fries too. The place is light and clean.
Basemayounes . 2020-03-10
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Over priced and we waited so so long to be served and they were not even busy. Not impressed! If u are hungry and have hungry kids with u...go somewhere else. Their fresh and fuzzy drinks were bland. Wasted my money and time!
ZBarnard . 2019-12-22
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Fui aquí un sábado por la noche para comer con mi pareja. Estoy muy contento de haber elegido aquí. Es una excelente ubicación con vista a los barcos en el puerto deportivo. La comida era increíble y el servicio era incluso mejor, el personal era amable y muy atento. Definitivamente regresaremos de nuevo.
Yumsizzleyum . 2019-11-21
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Como nunca había probado Gbk antes, decidimos probarlo. Al llegar nos recibió un empleado que estaba más interesado en poner decoraciones de Halloween que en sonreír y hacernos sentir bienvenidos.Tanto el personal femenino que trabajaba como un joven camarero eran muy amables y atentos. Nuestras hamburguesas tenían un sabor increíble. Al salir de este restaurante, nadie se molestó en agradecerle y espero volver a verlo, lo que desafortunadamente no nos mejora para probar este restaurante nuevamente, pero puede considerar un lugar diferente de gbk.Después de haber estado en la industria de la restauración toda mi vida, es decepcionante que incluso en un tranquilo domingo por la noche, una sonrisa y un agradecimiento no parecieran estar en el menú.
Karen9934 . 2019-10-28
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We fancied a burger lunch and that's exactly what we received.Friendly reception, easy to order from a clear menu.Food arrived after a little wait and when it arrived it was very good and tasty.Not much I can say that would require any improvement
mswep . 2019-08-24
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Very surprised how good was vegan burger considering that it's a burger place. Also beautifully designed venue and very friendly staff. Just made our night. Well done 😉
Ada K . 2019-08-22
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My daughter was very excited and chose to come here for her birthday meal with us and her big sister and after being “greeted” by a sullen waitress we were shown to our table. No warm welcome no friendly hospitality, nothing. Although the restaurant was fairly empty, there was a table next to us that the whole time we were there was covered with dirty plates and there were lots of flies hovering around. We ordered our food. Unfortunately they said they had run out of satay sauce for the satay chicken burger so she chose the classic panko chicken burger. Our burgers arrived first and must say their idea of “medium” for beef, borders on rare but despite the raw appearance, they were tasty and the chips were fab. When the birthday girl’s chicken burger arrived it had a skewer in the top that said “well done” but the breadcrumb outer was completely carbonised black and rock hard so I called the waitress over and asked for it to be replaced which prompted a few eye rolls from her - no apology. After waiting a while, by which time daughter had finished her fries and we had almost finished our food she was brought another one with the same “well done” skewer in it and this one was equally black and carbonised. I am convinced it was the same burger. She did not want to make a fuss and tried to eat it by cutting off the burnt bits but as soon as she took a trip to the loo I took it back as I didn’t want to make a scene in front of her and spoil the rest of the evening. When I showed the sullen waitress and told her I was not prepared to pay for burnt food and wanted a refund, she said my daughter had eaten too much of it. Disgraceful attitude- so I asked to speak to the manager and she went into the kitchen and came straight out and refunded me the money for the burger - this wasn’t the point though and it wasn’t about the money. We had a miserable time and despite mentioning at least twice that it was my daughters birthday there was not one acknowledgement or smile. Even when we left - absolutely no acknowledgement from any staff - at least 4 of them. I noticed a sign on the window saying they were seeking a new chef so I suggest they shut up shop until they can recruit someone that can cook and also waiting staff that actually want to be there and are happy and motivated to talk to people and make them feel welcome - especially a young girl on her birthday. What a soulless miserable experience that in no way reflects our experience of the other GBK in Brighton but we will not return. Ironically enough our evening was salvaged with a walk across to McDonald’s for an ice cream.
Hoveite . 2019-08-15
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Amazing place to eat food outstanding and the staff there are friendly and make you feel welcome Good job x
JD W . 2019-08-14
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Burger in this restaurant its the best Burger in my life. Great people and good vibes. I love this restaurant.
Komarinio . 2019-08-14
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Polecam. Jesteśmy zadowoleni z obsługi i posiłków. Szybko zrealizowane zamówienie. Bardzo smaczne. Na pewno wrócimy
Renata K . 2019-08-13
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I was there with my family for lunch and we had burgers which i would say was amazing. We always compering places by the price and quality this time i must admit that was best deal less then 10£ for a stuffed burger which taste unreal!
Voyage615977 . 2019-08-13
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The best burgers which we ever had in UK.. I went there with my friends few weeks ago on Brighton Pride weekend. We ordered veggie Burgers and we was surprised cause they served burgers really quick and they was really delicious. 100 % we gonna back there next time when we will visit Brighton again. Service was really nice and professional.
8Jacob324 . 2019-08-13
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Nice place, good food, great atmosphere, top quality (Queen eats the same beef) and stunning view. Very probably that I forgot about something so 5 stars it's not enough!
Nuktap . 2019-08-13
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I'd never been to a GBK before & my friends couldn't rave about it enough. Sadly, we were all disappointed by the experience. We were a group of 12 & all ordered separately, however the food came out incredibly slowly. The restaurant wasn't busy when we arrived, but it took over 40 minutes for our food to get to the table. My friend & her partner waited over an hour for their food & after complaining, got given 2 vouchers for sides that expired on the night we were there! We'd all finished eating & it was past 9pm in the evening, so they had no time to use the vouchers! They did speak to the manager on shift again & he refunded their meal. Overall we just weren't impressed with the service or attitudes of staff & won't be going back which is a shame, as when the food did arrive (despite me asking for my burger to be medium-well done & came medium rare) it was tasty.
HelloCat_91 . 2019-08-02
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Great fast service and good value. Personally a big fan of the bunless option. Don't forget to use the discount card!
James M . 2019-07-09
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Este restaurante a parte de ser extremadamente caro, nos han visto con cara de tontos, nos cobran cosas de más, las formas no son buenas y por otro lado, constando un descuento del 25% por tener carnet de estudiante, nos han hecho descargarnos a todos (un grupo de 10 personas) la app para solo hacernos un descuento del 10%.
laspandiaj . 2019-04-07
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Booked a table in advance, got given a table next huge window so super hot with sun reflecting off marina, asked to move other tables booked out i was told...although still empty when we left over an hour later. Daughter (4) burger came rare...raw! Asked for a change met with disapproving looks for staff and chef, my onions rings were cold (table next to me sent their onion rings back as freezing). Such a shame on mother’s day, busy which is good but it seemed the quality payed the price for the busy session. When asked how was meal said it wasn’t up to the usual standard waitress didn’t seem bothered simply replied saying they were just trying to “get lots of burgers out”.
Gemma H . 2019-03-31
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We partook in Sunday evening meal here as the menu was able to offer Vegan options for my wife. On the whole, the food was really tasty and very filling.
Wansbrough2012 . 2019-03-30
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We were here 29th march for my daughters birthday, the worse meal ive ever sat down too, Chicken burger was raw in the middle, corn on the cob came up cold with the knob of butter still frozen on the top of it, by this time i had already told the manager about this and he said to me (i dont know what you want me to say), my bun less chicken burger was well overcooked to the extent it was dry and horrible, sweet potato chips were cold and our friends burger was raw in the middle, the chicken burger went back to the kitchen and come back just edible, we really should have refused to pay for the rubbish we were served but all we wanted to do was get out of the place,,,,,,beware that you pay for your meal before you get it which is like saying we have your cash now,,,,,,,this place deserves to be shown up for the rubbish it serves and if you cant get cooking burgers and chicken burgers correct then why are they paying chefs to cook,,,,,,,,0/10
tony a . 2019-03-30
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Came here for a meal last night.
Miss V . 2019-03-20
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Estuve hace unos meses y ha mejorado. El servicio no cambió, es bueno. Mejoró la comida, la hamburguesa de pollo, cantidad y rica. Entorno agradable si puede dar un paseo antes o después. Parking gratuito para los que vayan en coche.
jgotx . 2019-03-01
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We have been to this location many times, however, on this occasion, the service we received was appalling. The man behind the till taking our order was extremely rude and seemed to be in a hurry. We were placing our order with him and taking advantage of a burger and chips meal they had going at the time. I asked for a coke instead of the other drinks that were included in the offer and was abruptly told NO! I say can I not pay extra for a bottle of coke, NO! I said ok fine we will just have to have the lemon drink which wasn't even fizzy? Very bitter. I ended up going up to the till again after I mustered up enough courage to go buy a coke bottle completely separately seeing as I couldn't when placing our previous order. I couldn't finish my meal without a drink that I usually have when visiting this place. Overall have been put off going to this location due to the level of service we got. Not happy.
G6Lv5 . 2019-02-15
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Tasted abysmal, well thin, no banging flavours here... £4.90 too.. feel physically sick... kids are crying!!
Danwalker98 . 2019-02-10
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Booked as a birthday meal, it does get busy. Food is very tasty although a little on the pricey side for a burger and fries. Once you are seated you then order at the bar so you need to remember everyone's order. They also accept NUS cards here so we saved quite a bit. You need to download the GBK app to do this though. Overall would recommend and return again.
mel_rainbowchildcare . 2019-02-04
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We were only 2 in for lunch on a weekday - but it’s cold February so understandable. Menu great, better than Byron burger as it’s got lamb burgers ! Oreo shake awesome. Burgers good and skinny fries / truffle fries both good. Service good - nothing outstanding and highly priced so will prob seek independent next time or go to five guys. Great location and decor - better than the previous mentioned burger joints and better menu. I like 5guys as menu feels more customisable though !
sukie2000 . 2019-02-04
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We visited here in the evening, we were welcomed upon arrival and taken to a table. They asked if we've been to a GBK before, so they can check if we know how it works. The staff were friendly, and the food was good quality and came out quickly. Would totally recommend the sweet potato fries.
travellingkatt . 2019-01-05
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Remnants of previous customer's food on the tables, filthy floors, sticky surfaces. Not pleasant at all. Such a shame because the other Brighton restaurant is top notch, but this one really let us down. We also complained and received a mediocre response, making excuses for the staff, offering no compensation at all. We won't be revisiting the Marina branch again.
Russ G . 2019-01-03
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We came for lunch and had the lunch menu. Excellent burgers just the right amount for lunch plus a drink each for under £20 great customer service would highly recomend
Bridget D . 2018-09-11
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Had a very tasty and fresh burger with sweet potato fries. All the food was amazing and the staff was very kind and helpful.
swissairwalker . 2018-08-27
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My friends and I were visiting brighton and chose this restaurant on a whim, the food was lovely and there were lots of tasty vegetarian options to choose from too. Also a big thank you to the staff who were so friendly and extremely helpful, will definitely return!
Bellah543 . 2018-08-22
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Local amplio en Brighton Marina. No sé si la comida vale tanto. La carne bien hecha llega un tanto chamuscada. El pollo también. Aritos de cebolla ricos y patatas paja pobres. En fin, hamburguesas caras. Lo mejor es el entorno. Buen servicio.
jgotx . 2018-08-14
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Went here on a midweek evening with a pal before the cinema. It was fairly busy but was quick to be seated and the wait was not long to be served our food.
Rusticles1982 . 2018-08-03
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The food here is absolutely stunning, I love the fact the skinny fries are really skinny! The burgers are beautiful, the interior and atmosphere is fabulous and the prices are decent.
charlottekedian . 2018-07-30
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Sat down quite quickly asked about the deal and advised can pick any burger.
275simonf . 2018-07-28
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Visited here yesterday Sunday the 22nd July. It was an early dinner and the place had only a few diners left eating, there would have been a mad rush at lunch time as it was such a hot day, but the staff were lovely and still enthusiastic when we turned up, such a change from the horrible chap we had encountered at Las Iguanas a few minutes before visiting here! We had great burgers, both meat and vegan for my niece. I had a lovely veggie salad and sister-in-law had the grilled chicken salad, with free refills of refreshing fizzy lemongrass and ginger drinks we were a happy bunch! Thanks so much for saving the day for me GBK!
MrsTrashen . 2018-07-23
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Have been twice this month - once early evening and then late afternoon both mid week. I had the Major Tom Burger cooked well done & Sweet Potato fries with Baconnaise on both occasions, which were delicious - they have a great beer selection too - I had Brew Dog Punk IPA which is served with a chilled glass.
Dawn J . 2018-06-20
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Large group of over 30, mix of adults and kids celebrating a league win. Happy to accommodate us even though a Saturday, were asked to be in early, but this wasn’t an issue.
Sprintergal . 2018-06-17
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Having been let down by another nearby restaurant, we walked into this one. We were immediately greeted by a friendly waitress who found a suitable table for our party of 8 straight away. The staff were attentive, although it felt a bit like an upmarket Macdonalds as you had to go to the main counter to order and pay in advance for the food and drink!
Philip S . 2018-06-16
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Visited GBK on 26/05/18 @ 13:19 think I was served by Paige. Finally in a long time; the service was polite, friendly & attentive. The food and drinks arrived in a short time was freshly made. Most of all they all said “please and thank you”. The manager/supervisor checked after that everything was to our satisfaction.
CigarW . 2018-06-04
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Popped in with a group of friends as a quick bite after hitting the cinema. Went straight for the one called (I think?) the Stack. Played around with some of the toppings, as I'm fussy like that, but honestly think I've never had a burger come close to that. Ingredients tasted well cooked, well prepared and fresh, and service all came with a satisfying smile and nature.
reviewsbyme2020 . 2018-05-27
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I did not give this branch of GBK a good review last year but after visiting again this week have to take it back. The food was great, the staff were friendly and helpful and my big complaint last year was the cleanliness of the entire restaurant but it was immaculate. A great improvement, will definitely return.
muwu52 . 2018-03-16
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Very poor service. The left hand doesn’t know what the right hand is doing. Took over ten minutes for our drink orders to be taken. 35 minutes after ordering our food, we had to chase our order. Our order had got lost during a shift handover. In fairness, we got an apology and some free starters to compensate for the lengthy wait. All very sloppy and no consistency with anything whether that be quality of food or service. What is so difficult about churning out burgers and fries?!!! Such a shame as we were so excited about visiting the GBK. Will we visit again...nope!
WorldTravellerChick . 2018-03-11
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I visited this GBK yesterday evening. There were 3 of us visiting the restaurant, all of us had never been to GBK before and thought we would give it a try.
ellapeters98 . 2018-03-04
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A good burger place with some great combinations. I went for the habanero as I like the very spicy habanero jam with skinny fries and a strawberry milkshake.
Kiran_2020 . 2018-02-23
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We visited before the cinema so didn’t have long ... but there wasn’t a wait for our food ( we thought as it was Friday night there may of been )
LaurenH1l86 . 2018-02-15
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Have a seat check the menu order at the bar don’t forget your table number ...good menu great burgers hot and tasty friendly staff lovely view of the marina outside seating available too
Darcey008 . 2018-02-11
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I came here when it was a toss up between 5 guys and here! And i wasnt disappointed!
emmabY9370TV . 2018-02-04
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I tend to go here when the sun is shining and it’s not too windy. The reason for that is to sit outside over looking the little boats in the marina and to people watch. The burgers are constantly good if expensive. The service is average at lunch so I guess it’s pretty poor on a busy evening unless they bring in more staff. The restaurant inside is not very inspiring so I don’t bother. I have recently discovered 5 guys just opposite which has better burgers and far more atmosphere.
capediamond214 . 2018-01-22
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All ordered blue cheeseburger, chunky fries and a drink. Relatively quick service but food mediocre for the expensive prices. Would not return.
shellbellep2015 . 2017-12-02
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Basically an OK burger bar using good quality ingredients but charging PREMIUM prices for the experience.
Peturian . 2017-11-14
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The burgers were great, but the attitude and long wait let it down massively. When I explained how long the wait was and showed the time printed on the food ticket, I was told by the waitress “We’re busy, you should have been told about delays when you arrived”, I explained we were not (it was early eve and the restaurant was half full), her attitude, although a sorry was offered, struck all of us diners at the table as pretty dismissive...v.disappointing
BrightonNick . 2017-11-12
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Went there when the place was empty and ordered a couple of burgers well done. Came quick but both burgers very pink in the middle. Don’t know how a chef can get this so wrong. Just cook the meat slower mate!
daleo721 . 2017-11-05
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Last time we came here (a week ago), the food was good and not too slow, but the place was freezing.
Alan657 . 2017-11-03
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Really enjoyed our first time at GBK. Children’s meals were a very good size and very reasonably priced. We also tried the Classic and the Satay. So many combos to choose from and you can create your own too. The milkshakes are huge, salted caramel and chocolate were delicious.
178gemb . 2017-09-24
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i've been to this one a few times and i never fail to have a lovely evening. The staff are friendly and attentive and always cater to our needs, the manager was helpful in her food recommendations as well. Brilliant location, staff and food. Great job.
eruthH1 . 2017-09-23
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The best burgers ever! We have been to the restaurant and twice recently ordered and delivered by Deliveroo. So tasty and the chunky chips with skin on are divine, also the very thin curly chips are delightful. Highly recommend.
Lavendergal . 2017-09-17
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Family of 5 visited tonight. We were forewarned of a 40 minute wait for food which was fine. My vegetarian burger was missed off of the order when the food was delivered to the table. I was compensated with a free glass of wine, but the top up drinks order took so long to arrive that the meals had been eaten before they arrived. Thirsty diners had to cope! The restaurant was cold by the time we had finished eating. The choice of deserts I think was limited to ice-cream.
Nicky-Isabel H . 2017-09-16
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Polite if unsmiling staff. Complex ordering, by course. For this you had to queue at the bar, order, then pay. So when I went to get drinks and starters I had to pay even though we were going on to have main course, more drinks etc. So the ambience of leaving our group and standing elsewhere to do this, means I would never go again. 4 trips in total. Food ok, prices High for what is self service. Milkshakes very good. Experience mediocre
SQ01273 . 2017-09-11
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A fairly empty restaurant but waited quite a long time for our order.
Kateinthe123 . 2017-09-09
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Arrived for lunch feeling very hungry. Ordered the falafel burger with skin on fries and hubby had the cheeseburger with skinny fries. Seemed a bit short staffed on the service side, but our waitress was good. Food well cooked and presented
Alison T . 2017-09-09
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I came here the other week with my girlfriend and her sister and from the minute we arrived to the moment we left the service was friendly and attentive throughout, nothing was too much trouble. We were served by a young chap, think he might have been the manager.
710h . 2017-09-06
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It has such a great location this restaurant which makes it such a shame to write a poor review
foxydavid . 2017-08-31
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I visited here with my husband and baby. It was delicious and worth the money. The service was great and the food good quality. It's lovely to sit looking out at the marina. I would return.
NumNumNads . 2017-08-31
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We popped in with some friends on Saturday evening. Not overly busy but that didn't deviate from the level of service from the staff. It was nice to sit outside on the balcony and watch the world go by. Burgers as always are excellent and the home slaw was a new discovery.
footie66 . 2017-08-29
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Really happy with the new GBK at Brighton Marina- went in for the first time on Saturday and the food was spot on. It was quite busy but the manager seated us quickly and was very welcoming, asking about our day etc. She took care to explain some of the menu items to my (very picky) friend and the other staff were also very polite and attentive.
Peanutbutterblues . 2017-08-22
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Been coming to GBK for a while but this was the first time id been to this new one. i cant fault it. Was greeted by the manager, she was brilliant, really lovely and friendly and gave us a great table by the window. The service cant be faulted, and as always the food was spot on too
tompP7547FC . 2017-08-22
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Called in for lunch place was pretty empty. After being seated we placed our order and had quite a wait before the burgers arrived another 10 mins but still no side orders. I then saw the staff having a domestic argument while our food was sat on the side. I asked when it was going to arrive the manageress rubbed my arm and said be right over. Which it was when they finished the argument, while they refunded the cost of the burgers it spoilt the whole experience we won't be back.
chrispriest2017 . 2017-08-20
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Went on a Saturday night as kids love the milkshakes at GBK. Half full on arrival, after a few minutes stood in the doorway a gruff rude woman came over to greet me with 'has anyone spoke to you?' No can we please have a table for 8?, OK let me clear a table and go wait over there, should have left at this point. She was just rude throughout up until we were about to leave then suddenly started smiling, appalling service, obviously understaffed. Nothing Gourmet here!
Skinny07 . 2017-08-20
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After coming to GBK for the first time for lunch I was completely taken back by how good the food was as well as the service. Probably one of the best lunches available to the marina. With this in mind it was all brought together with our amazing waitress Chloe!
Jake_lambourn . 2017-08-19
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My daughter decided she wanted a burger for dinner so we thought we'd try GBK as we;d never been here before and we weren't disappointed.
Clayts1234 . 2017-07-27
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Let's be clear about something GBK is a burger restaurant chain and you order and pay in advance for your food. The burgers are good as are the surroundings and the place is clean. This Brighton marina outlet needs a good shake. The service is appallingly slow with food taking between 30 and 60 minutes on average to leave the kitchen. It's just not good enough. The quality is great but please get the service right, it's not as though you're painting the Sistine Chapel it's just cooking prepared burgers and fries with a few extras. Buck your ideas up.
Harry C . 2017-07-23
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I ordered a beef burger with cheese with no bun. I received a beef burger with cheese and no bun. No mayonnaise. No salad on top. No relish. And the burger itself was cold. I pointed out my somewhat lacking meal and was brought the mayo and relish subsequently. My burger was still cold. The manager arrived and explained that my order was in fact correct. When I ordered no bun I also unknowingly ordered no fillings either. A head office decision. Having been sufficiently patronised I ate most of my cold burger. After all I had waited 45 minutes for any food. And cut my losses. My father never received his pickle. An appalling meal with appalling management.
504skyy . 2017-07-22
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Been to this restaurant twice and what a sham. Both times they have run out of burgers. I'm sure the B in they're name stands for BURGERS so why run it. If you fancy a burger you're better off going to mac Donald's at least they don't run out.
nicky050 . 2017-07-10
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friendly easy going young staff.
riazon . 2017-06-20
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Visited for my daughters birthday lunch on Sunday. Restaurant quite quiet. Shown to a table and seated. Ordering explained (order at the bar)
KattSussex . 2017-06-05
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If you're looking for a place to enjoy amazing burgers (don't forget the shakes!) while looking over the Marina, this is the place for you. The staff can be a bit hit and miss to be honest, but at least you have the option to take the food away, or even order via the app and arrange collection at a time that is convenient for you.
elliskben . 2017-06-04
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This is our 4th visit and each time we have really enjoyed the food. Today the service was excellent: friendly staff met us at the door and ran through the menu. Good range of burgers and beer. After ordering at the till our food came quickly and staff tidied the table when we finished. No complaints, we will return!
Bluesmarties . 2017-05-28
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My husband & I had been wanting to try here for a while, so when we booked our cinema evening we decided to eat here.
kieleypoole . 2017-05-25
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Service very slow & uninterested, food was ok but average for price charged. Such a shame as they have great potential but poorly run.
brightonbeachboy . 2017-05-18
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First and last visit. No need to leave a tip, there are no waiting staff. Sure, you get shown to your seats and handed a menu. You choose what you want. You then have to go to counter and place your order. There were 4 of us, the bill came to just shy of £90:00, this for 2 alcoholic drinks, 2 milk shakes, 4 burgers, 4 portions of fries and some olives, slaw and onion rings. If you don't believe me go and see for yourselves. Unbelievable.
231JWD . 2017-05-10
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The waitress told us there would be about a 30 minute delay and we were fine with that (bank holiday weekend, to be expected). However, the food took 50 minutes! I pointed this out to the manager and he got the food for us, but he didn't apologise or say anything else, and immediately ran off after hastily giving us our food when we wanted to order more drinks! The other staff were lovely, but awful customer service from the manager. Would not recommend this branch!
annetJ9084GP . 2017-05-01
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Thought we would try out the Gourmet Burger Brighton Marina looked good from the outside and plenty of people willing to go in
JaneC2744 . 2017-05-01
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I don't usually complain, but i had to write something about this place, normally i just would never recommend a place and never go back, but a burger has to be one the easiest meals to cook and they still could not get it right !.. after a 40 minute wait the burger was burnt on the outside raw in the middle, service was terrible and the price was terrible for what i got , makes a big mac look like a 5* burger , ive been to back garden BBQ"s that had better service and food, this review is for the one at Brighton marina and does not reflect on any other GBK
carrington65 . 2017-04-23
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We had booked here for a birthday meal.
swissonj . 2017-04-13
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Unfortunately my burger came with and extremely thick and dry bun, and even after being asked how I'd like my meat to be cooked it was still well over done and dry with simply no taste. Way too overpriced and chips aren't even nice! Really dissapointed.
sltza . 2017-04-07
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Friendly greeting and had the restaurant explained quickly.
mswep . 2017-04-02
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GBK is a family favourite and we chose to eat at this restaurant for the first time on Mothers Day before going to the cinema. They had a sign on the door saying they didn't have any beef only chicken. The sign didn't say they did have any lamb or buffalo or vegetarian burgers, so being restricted by time we chose to stay and selected our chicken burgers. My sons milkshake had to be sent back as it was poorly mixed with a large lumpy of ice cream sitting in the cup. The service was slow with our onion rings and fries sitting on the counter for at least 5 minutes before all our food was served they were obviously short on fryers due to just cooking chicken. Needless to say the chips and onion rings were cold, the chicken burgers were fine though. No one bothered to ask if our meal was ok and we didn't have time to send items back to the kitchen. If the restaurant had been busy I'd have understood but at the most they were up to 8 parties seated at any one time.
Sam R . 2017-03-26
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Excellent burger actually looks like the picture. Fast service and reasonable price worth getting the app for discounts .if you feel like a really good burger you will not find better
1richardbrighton . 2017-03-25
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Think Nandos but with burgers instead of chicken and you have this place down to a tee. The way you order, by approaching the counter with your menu, is exactly the same. The only drawback here is that you don't get free refills as you can at Nandos. This fact can push your bill up a bit.
Steven M . 2017-03-19
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First the Food - YUMMY!!! yes you have to order the Burgers and Sides separately, but this is now relatively standard of burger restaurants, Independent or Chain. I ordered a Cheese and Bacon Burger with American Cheese and it did not disappoint! It was medium rare and Juicy, perfect. with this i also ordered a plate of Heaven! A cheese sauce with a hint of Truffle with cheese flaked onto the chunky chips underneath, LUSH LUSH LUSH!
fran1dale . 2017-03-16
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Had a craving for one of their amazing milkshakes and so out of all the eateries at the marina, we had to come here
j100lok . 2017-03-08
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Came here on Sat 4 for a friend birthday, the service is exerlant the staff friendly and the place is child friendly. The food is superb the beer is a bit well bit not my taste but the milk shakes are the best I have ever had recommend. Over all HIGHLY RECOMMEND
justinl297 . 2017-03-06
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Firstly I usually love GBK, we often go to the GBK in Brighton Laines which is brilliant however on this occasion we went to the GNK in the Marina. When we were seated our table was broken and had a bottle of cleaning product sitting in the middle therefore we moved & had to find ourselves a different table to sit at. Understandably on a Friday night it was fairly busy but our food took over 45 minutes to arrive by which point we were starving. When the food did arrive my burger was so burnt and therefore inedible. Also we both ordered skinny fries which were cold. We had no cutlery on the table and had to get up & go and find a staff member to ask. Overall very disappointed..
Sophie C . 2017-02-25
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We love GBK as a family but disappointed on this occasion. Food and service good as always but entire restaurant was covered in crumbs and ketchup, from the tables, seats, floors, condiment bottles. Yuk!
muwu52 . 2017-02-25
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Went here with a couple of friends for a birthday meal after bowling. I ordered my burger well done, I hate anything less then well done. I started eating the burger and it was very pink. Had to send the burger back and got another one, which was still fairly pink. On the up side they gave me a free portion of fries. Not a huge fan of GBK at the marina.
731jesst . 2017-02-21
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201 Opinions
The mark up on an ordinary bottle of standard prosecco is over 400%. The food is just ordinary with indifferent staff drlivery slow and in our case incorrect. No table water offered and toilets well below parr. Never again.... thank God we had vouchers.
chickenonionpotatocheesecookedpay111 Opinions
ordered a chocolate milkshake that cost £3 that was a yazoo poured in to a glass. they also added cream which was not advertised and I did not want. I also ordered breakfast number 2. I asked to substitute the bacon for one extra egg and one extra hash brown and confused why I got charged an extra £2?!!!
chickenonionpotatocheesecookedpayordered a chocolate milkshake that cost £3 that was a yazoo poured in to a glass. they also added cream which was not advertised and I did not want. I also ordered breakfast number 2. I asked to substitute the bacon for one extra egg and one extra hash brown and confused why I got charged an extra £2?!!!
chickenonionpotatocheesecookedpay