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3,8

Based on 1.005 opinions finded in 2 websites

3.8Ambience3.8Cuisine3.8Price3.8Service
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Well, I'd give the room a 3 maybe but, when we arrived, it was bloody freezing!! Turned the heater on which felt like a very old person tryin to blow hot air so, we left to go get supper & hoped it would be warm for us coming back... How optimistic we were & how disappointed we wound up🤣 Eventually the room het up The bed itself was 2 singles pressed together, so there was no snuggling to be had thanks to the hard centre, don't know if that's a good thing or not for some people, but I'm a snuggler😜 The beds were comfy enough though, the pillows were good also Some... Questionable stains on our sheets but, had to sleep nonetheless 🤷🏽‍♂️ The bedside cabinets had crumbs inside their drawers... Tasty... Everything else about the room though was... Well, it was a room, did the job. No hangers though for jackets etc, strangely found that odd🤣🤷🏽‍♂️ The bathroom, my God, I thought I let my bathroom get grimey & disgusting sometimes but wow, this bathroom makes mine look like it should be in a magazine of the best bathroom's ever😂😂 The shower though, wish I could give that 5 stars 🤣🤘🏼 The TV has plenty channels😁 And finally, when we arrived, it was supper time so, no one was on the reception at all, understandably, but even when standing at the restaurant door no one would take us on... But they were busy so, I get it But checkin out was quick & easy😁

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Seany D . 2024-03-03

MORE AT Google

Plenty of parking, great food, really friendly staff.

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Dean Scott . 2024-02-28

MORE AT Google

Visited here for lunch. 1st class food and excellent service 👌

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ian mcmillan . 2024-02-18

MORE AT Google

Had a great stay even though there was building work going on staff all very friendly and helpful 👍

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rodger bustard . 2024-02-10

MORE AT Google

Booked two rooms as was with family. Rooms were clean and comfortable, with a WC toilet provided in one of the rooms. Those mentioning no hair dryer just didn't look in the rooms thoroughly enough, as my room had a hair dryer in one of the drawers. A kettle, coffee and milk was provided in both rooms. Service was excellent, with staff being friendly. They gave us extra pillows and duvets when kindly requested, and although there were no hot breakfast options on the morning, I can't complain as there was a variety of cereal options, orange and apple juice, butter and jams with tea and coffee readily available. Toast was plentiful with you being able to ask for more if you needed. Couldn't complain about the prices as I got both rooms, breakfast provided in under £200.

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MZM . 2023-12-28

MORE AT Google

We were out for a family meal last week...couldnt fault the food the service or the staff...young waitress called sky really stood out too.....was an excellent night 😎💪

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Jim . 2023-11-29

MORE AT Google

Food was good and not expensive. Tables where clean and tidy, when food came to the table was piping hot.

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Duncan Yorkston . 2023-11-22

MORE AT Google

The food was good, the bar was pleasant. The hotel rooms left a lot to be desired - the bathroom needed a deep clean, lots of black mould around bath and shower; 2 (ex shop) coat hangers isn't really sufficient in a double room; duvet barely covered mattress which led to a poor night sleep. Breakfast seemed to be limited choice wise (no fruit, no yoghurt, no porridge???) but as there were no menus available it was hard to say. The staff,for the most part, were friendly.

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Frances Anderson . 2023-11-13

MORE AT Google

Rooms were nice and clean - though no hairdryers available even though the website said the rooms did have them. Staff were very friendly, polite and approachable. Very accommodating, breakfast was fantastic and again, staff were super helpful and nothing was too much trouble. Definitely recommend this place and will be going back.

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Jo Thielmann . 2023-11-11

MORE AT Google

My Family of 16 enjoyed a fantastic High Tea there last Sunday . Starting with toast tea or coffee . For the main meal what a great choice to pick from Roast of the day,Curry ,lasagne burgers and lots more and everyone said was delicious . Next there was a plate of warm scones with butter ,jam and cream and plate of small cakes and plenty to taste a few of you were able to. The while meal was fantastic .well worth a visit.

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H3432 . 2023-10-25

MORE AT TripAdvisor

The place is clean, the staff excellent and the food delicious. The rooms are OK however, the mattress in our room was, putting it mildly, knackered. Come on Gilvenbank Chang those mattresses.

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Kevin Sole . 2023-10-14

MORE AT Google

Had my wedding reception here, couldn't fault them in anyway, staff so pleasant and helpful nothing to much for them. Liam and Stuart were fantastic from start to finish with all arrangements , fantastic venue for any occasion, definitely recommend.

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Jan Thomson . 2023-10-07

MORE AT Google

Rooms a bit basic and walls very thin but 1st class service from all the staff

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Gordon McKinnon . 2023-09-24

MORE AT Google

stayed for the weekend as a wedding near by. Ruined the weekend. Room was old, floor squeaked every step i took, stains on the wall, taps had silicone rotting away, tiny tele, no natural light as massive brush IN front of the window. Shower was over the bath but no bath matt which resulted member of our party fell and has a massive bruise on bum and arm. Also Saturday there was pumping music from downstairs, looks like the hotel has random party nights and fail to let guests know. Music was banging until at least 12am!! it was horrendous! No apology from the hotel reception either. I can honestly say i would never in a million years stay here again!! :( :( :(

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rebeccahH1481GJ . 2023-09-18

MORE AT TripAdvisor

Very pleasant place to stay. Rooms are basic but clean. Staff very friendly and extremely helpful. Beds are pretty uncomfortable. But all in all I enjoyed my stay as it was for a wedding.

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steve adie . 2023-09-10

MORE AT Google

Walls are paper thin, so be prepared to be woken at 7am as this is when breakfast begins. Very early breakfast time for those on holiday 7am till 8am

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Faye Chrystal . 2023-09-05

MORE AT Google

Myself and husband stayed on Friday 25th august to see elvis tribute act , the room we had was the honeymoon suite, it was lovely, clean and fresh, the staff at the hotel were lovely nothing was to much trouble wendy on reception was out standing, booked us in and also served us at breakfast which was lovely full continental also full Scottish tea/coffee and toast, if you haven’t been you must try it , even if it’s for lunch, the food is delicious, the range of drinks/ cocktails is really good, we will definitely be back and would highly recommend, thanks to all the staff especially wendy for a lovely day/night 💕

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dellboy109 . 2023-08-26

MORE AT TripAdvisor

Just went for a few beers with my brother. Staff were friendly and accommodating to the point were we chose to stay until closing time. Nice atmosphere, nice beer, ok prices.😀👍🍺🍺🍺

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Lindsay Kirk . 2023-08-24

MORE AT Google

The look of the hotel is beautiful, but, most of the staff are rude and don’t know what they’re doing. We booked a double room, which was actually 2 single beds pushes together & 1 very flat pillow, when we asked if they had any more we were told they had no extra’s Breakfast was greasy and very salty, the toast came out 40 minutes before the actual food and when we asked for fresh the lady just looked at us, took the toast and walked away - by the time we had fresh toast we’d almost finished our meal When we complained about this - they said they’d already had multiple complaints about her.. Over the weekend they had 2 wedding parties on, the first night was ridiculously loud and we were put right above the party… kept awake till 2am after a 4 hour drive isn’t what we expected. The 2nd night wasn’t as loud but even still we didn’t get to sleep until past midnight, so why not put the party guests above the party? They weren’t very apologetic about it either. Overall wouldn’t stay here again

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lxrialice . 2023-07-31

MORE AT TripAdvisor

Absolutely beautiful meal, great Sunday roast and very reasonable price will definitely visit again

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Stewart Mclellan . 2023-07-30

MORE AT Google

Stayed the one night at Gilvenbank Hotel, Glenrothes. Room was small, mould on bathroom ceiling, rather dated. This would have been a nice room 20 years ago but it looks tired, no attempts at upkeep whatsoever. Shelf about clothing rail looked as though someone had started to paint it white but didn’t complete it. Door was hard to open due to thick carpet. Beds were so uncomfortable, springy and just not pleasant to sleep in. 3 star scottish tourist board award outside… this is definitely dated! Breakfast service between 9-10, staff were moving tables and chairs at 9.40-9.45 ish. This was really off putting, it is only a 1 hour slot for breakfast, this really could have waited until after 10am when breakfast service was finished. For what i paid for the room ( online booker) £70 it really wasn’t worth it, maybe £40 and that’s me being fair. To the manager- look at the small details, the chair behind reception the chair arms have black tape - this doesn’t look good. Milk for breakfast, keep it chilled with ice or something it was just on the counter top. Check room 12 out, see what you think of the bed, put on the shower,is the shower head well supported?. Look around the bathroom, do you see the mould? Just small things that could be improved for the better.

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Z7682ZJmattheww . 2023-07-29

MORE AT TripAdvisor

We had a lovely Friday steak evening 😋

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Carole Baggaley . 2023-07-15

MORE AT Google

Had a great stay not what I expected at all from the money! Great location and friendly staff!

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Daniel Stewart . 2023-06-19

MORE AT Google

Good hot food service was friendly

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Patricia Rose . 2023-06-19

MORE AT Google

Only stayed for two nights but very pleased with the room, service and food.

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Mark Ward . 2023-06-03

MORE AT Google

Albergo bello e pulito , con tanto spazio anche all'esterno. L'hotel comprende una bella function room , una sala conferenze un ristorante e un bar . Lo staff e gentile ed accogliente .

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Simone noli . 2023-05-31

MORE AT Google

Food was good...... never saw the bill as I did not pay

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Steve Smiles . 2023-05-23

MORE AT Google

Really surpassed all expectations. It was a Birthday Lunch. We had the set menu. Delicious Food. Huge portions. Value for money. Really friendly and helpful waiting Staff.

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Catherine Collins . 2023-04-25

MORE AT Google

Went there for a meal, very nice meal. Soup, steak pie, and jam sponge. Lovely meal. Staff attentive and polite. Enjoyable day with friends.

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Hamish McGovern . 2023-04-13

MORE AT Google

Nice comfortable restaurant, menu choices quite good (including gluten free menu), food well cooked and service excellent!

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James Dingwall . 2023-04-13

MORE AT Google

Big venue. Large public bar and function room. Good surroundings in a park type area

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Road Runs . 2023-04-12

MORE AT Google

Spent Mother’s Day here this year,won’t be doing it again! Food was cold,sent 2 dishes back,beef would have soled your shoes,veg undercooked,they even managed to serve a pot of cold tea!! Don’t even know how you do that,definitely not worth the money,no repeat business from us,very disappointing!!!

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Scottishreid . 2023-03-19

MORE AT TripAdvisor

Popped in on Friday for the steak night deal. Steak was fantastic and cooked to perfection. Wine wasn't bad either 😁 Great value would highly recommend a visit 👌

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Yvonne Benvie . 2023-02-26

MORE AT Google

Overall disappointing, We were seated quickly however, took a while to get drinks order, and when eventually served the glasses were dirty, they were exchanged with still soiled glasses. Food was served around 50-60 after arrival and although there was plenty of it, it was all just a bit bland, I had the madra but absolutely no heat to it.

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Gillian Harris . 2023-02-13

MORE AT Google

Staff are friendly, but food and service was not great. -Had to ask two times for a high chair -Had to ask for a spoon for the soup -Macaroni bland -Thai curry salty -Steak pie was mush and came with frozen veg (the wee cylinder carrots), seriously!! If I wanted frozen veg, I would have just microwaved some at home... I get there are resourcing issues across the board right now, but there were only a few tables in. Serving frozen veg with a meal costing nearly £15 is unacceptable.

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scottdS6385MH . 2023-02-08

MORE AT TripAdvisor

Enjoyed a birthday party there..it was great fun ..the disco was so much fun .. got everyone on the floor dancing and playing games...the buffet and lovely just what was needed ..hot and cold food ...stayed there overnight..room was nice ..had cereal and coffee in the morning..then had a lovely lunch .. the food is really good value ..would stay there again ...

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Lorna Ross Evans . 2023-02-01

MORE AT Google

Stayed here various times over the past twenty years. Clean rooms, great showers, food OK. Reasonable prices. Would recommend.

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Scott Chrystal . 2023-01-29

MORE AT Google

Hit and miss - especially if you are vegetarian Used to put visitors up here all the time but not now.

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Iain Oates . 2023-01-14

MORE AT Google

went to New Year's party and was very disappointed. The meal was awful. The Prosecco which we got at the start of the evening and not to see the bells in, was warm and flatThe waitresses weren't in any form of uniform,unless you count jeans and trainers.A disco and not a band was too loud and didn't really do it for me as I'm not into rave music.Overall I don't think I'll attend another one.

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Adele Bell . 2023-01-09

MORE AT Google

Xmas meal out was great. Disco to follow was good.

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William Thomson . 2023-01-03

MORE AT Google

Went to xmas party night. Was brilliant. Loved it

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Karen Dickson . 2022-12-31

MORE AT Google

My husband and myself drove 7 miles today for our lunch. We have been many times over the years and selection menu has been reasonable and meals that we got were lovely. However today we noticed the whole restaurant has been revamped and so has the menu. Very limited selection for lunch menu, no choices for vegetarians or vegans. My husband had haggis Bon Bon’s and macaroni cheese, he ate it but wasn’t overly impressed. The only thing I could have was scampi, as I don’t eat red meat or cheese. The choices mainly were burgers, steak pie , mac and cheese. Anyway the Scampi came out, presentation was lovely, but it certainly wasn’t scampi, it was a rolled up kind of fish which was cold in the middle. I said to the waitress that it wasn’t scampi and it was cold, she said she would get another 1, but I declined as again I said it wasn’t scampi and it was scampi I ordered. I settled for a plate of chips, or I thought I was getting a plate of chips, they arrived on the table in a plastic basket, this was also after my husband had finished his meal. The chefs need to make sure then know the food they are serving before it goes on a menu, also need to cater for all dietary requirements.

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Enragedguest . 2022-08-05

MORE AT TripAdvisor

Recently stayed in this hotel as part of a function. Check-in time was listed as being 2pm, but as of 3:30 we were unable to get to our room as apparently rooms were still being cleaned and new beds were being put in- in advance of the upcoming British Open at St. Andrews. 'Double Bed' in my room was also really two single mattresses pushed together. The rooms themselves are okay but toilet especially could be doing with a refurbishment. Condition of room really wasn't good value for money. Went for a drink in the hotel bar and had to return one pint glass after noticing that there appeared to be bits at the bottom (looked like bread of sorts?). Bar staff very apologetic (cannot fault them at all) and offered a new pint. However, on returning to my seat I noticed that the glass I had been given in fact had mould all over it. To be frank, that is absolutely disgusting. Subsequent glasses throughout the night didn't look especially clean either. Upsides; breakfast food was tasty and prices of drink items were quite reasonable. Will not be back in future and probably wouldn't recommend. Furthermore, promise of 'Free Wifi' in the hotel, no Wifi service available.

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388RDL . 2022-07-11

MORE AT TripAdvisor

Soup was watered down no taste apple crumble had no apples and crumble was dust .mains were amazing was served by a male no finesse just plonked the food and drink down did not feel welcome .no one was serving the bar and there was at least 3 people waiting service let it down badly

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Chic55z . 2022-05-06

MORE AT TripAdvisor

We visited the gilvenbank hotel for the first time since the refurbishment for lunch and cocktails and we were so impressed! Food was excellent and cocktails were up there with the best I’ve had. Beautiful restaurant the refurb really has made the biggest difference. Staff were all lovely too served by Hazel who was friendly and attentive and the Bar man was very friendly and helpful too. Would highly recommend and will be back soon!

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amyrQ9587HV . 2022-04-09

MORE AT TripAdvisor

Although hotel is going through a refrubishment our stay was fabulous and great value for money. Basis rooms clean and comfy. Food was great quality bar food at reasonable prices and the breakfast was unforgettable both for the taste and quantity served

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betty19662016 . 2022-03-02

MORE AT TripAdvisor

Big room, big bed, big breakfast. Bath and shower. Juliet balcony Nice staff Only small matter is you have to tell them the day before what and when you want breakfast. I will return 👍

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roberttS35WC . 2021-08-29

MORE AT TripAdvisor

I took my daughter and granddaughter for lunch after lockdown. Menu was very basic. However we decided to go again, thinking the menu would have changed now being in level 0, but it was the same menu. The fish was dry, over cooked, with very little salad. This hotel used to be so busy for lunches, it was really quiet when we went in, which told a story itself. Waiter and waitress were nice and helpful. And the restaurant itself is nice. We have been visiting here regularly for years and I have to say, I’ve never seen it so quiet as it was. My advice to you Gilvenis get your menu changed or you’ll end up loosing more customers.

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Askkio . 2021-08-02

MORE AT TripAdvisor

visit for lunch - food was good as usual and service excellent with friendly staff however a few grumblings - the sweet menu did not have any prices on it biscuits served with coffee were not on a plate they were laid on the table ice cream sundae did not have a plate under the glass therefore when putting the spoon into the glass the ice cream ran down the side of glass onto the table the ladies toilet had a mop and pail lying which was not very clean

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Anne M . 2021-07-31

MORE AT TripAdvisor

Went out yesterday for a family birthday. The food was ok, not amazing though. The menu has been cut down, possibly due to COVID restrictions, not sure. Unfortunately we had to wait 50 mins for our food from ordering. This was 65 mins since we’d...

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575nickia . 2021-05-10

MORE AT TripAdvisor

Ate here a couple of times to meet up with family when restrictions meant we couldn’t meet up in each other’s houses. First time the food was really good but second time it was a bit disappointing and was just ok, pasta dishes were lukewarm....

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eck567 . 2021-01-04

MORE AT TripAdvisor

Been here often but tonight was awful. Food was less than average and if it wasn’t for the Eat Out scheme I would have said but it seemed rude when it was half price. Favourite is usually salad but no option on the restricted Covid...

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Tessie07 . 2020-08-31

MORE AT TripAdvisor

They seemed very organised at the start taking our details and showing us to the table we had booked in advance. The menus were just on paper which we thought would be destroyed after use but they seemed to be reused. The main course came...

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1960mrscake . 2020-08-18

MORE AT TripAdvisor

Dined here on the 7th August with my sister, who is dairy and egg intolerant. Despite having a reduced menu at this time, the waitress and kitchen staff did everything they could to find an option that my sister could eat and enjoy. We had...

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NicolaReview . 2020-08-09

MORE AT TripAdvisor

Well its 6 years since my last review of The Gilvenbank Hotel's restaurant. Cannot fault it. The room is comfortable and spacious. Fast, efficient and friendly service. Traditional pub grub, well cooked and presented. My wife was full of praise for the Irish Stew! Reasonable prices. The Sunday 2 course deal was £25.90 for the two of us and drinks under £9 for a large wine and a brandy & lemonade. Total bill £34.55. Good value.

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IanFaeFife . 2020-03-02

MORE AT TripAdvisor

Hmmm.... The food was good, but the set up was terrible and waiting times were lengthy, the waiters and waitresses worked so hard, which I think could’ve been made easier and more efficient.. So the staff went round each individual putting a hot roll on...

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L3YRN . 2019-12-25

MORE AT TripAdvisor

Starters and desserts were good, but the mains were poor. Our group had multiple vegetarian curries and not one was finished. Supposed to be vegetable korma - it looked like it was made using curry paste but the chef hadn't mixed with cream meaning it...

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sasijman . 2019-12-25

MORE AT TripAdvisor

My work recently had our xmas night out here on Sat 14th December, although everyone had a great time and enjoyed the party night (the Band were excellent, with the dance floor never empty), the food, however, left a lot to be desired. The starters...

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Dazab68 . 2019-12-23

MORE AT TripAdvisor

Party of four, three adults and one child. Tree courses were amazing. Great and friendly service. We will definitely be recommending Gilvenbank to friends and will be back soon!! Thanks again

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421HelenR . 2019-12-12

MORE AT TripAdvisor

The food was just awful. My wife ordered the Vegetable Tartlet, it was a joke not even a tartlet at all but just a piece of puff pastry (which is the same as they use for the steak pie) covered in what can only be...

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Philip S . 2019-10-22

MORE AT TripAdvisor

First of all may i say what a splendid meal we had. To start with i had Tomato Soup which was the best i have ever tasted, beats any tinned stuff,, (i asked for the recipe but they would not give it to me) My...

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Davey J . 2019-09-26

MORE AT TripAdvisor

I think when cajun chicken is ordered you expect something that resembles cajun chicken. No. Thin piece of overdone chicken not tender with no flavour. Come on serve what it describes on the menu. I have rated this place as the place to go for...

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gordon s . 2019-08-20

MORE AT TripAdvisor

Went for lunch one week and an evening meal the next night. Good plain food at a reasonable price. Service was excellent.

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Raithman . 2019-08-13

MORE AT TripAdvisor

Is this place still open ? Paid a visit yesterday late afternoon with my niece for lunch and there was no one in the restaurant even had a cigarette outside and still no one ??

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Mandythomson52 . 2019-05-31

MORE AT TripAdvisor

We just stopped at the Gilvenbank as we were passing and it was lunchtime. Glad we did, a very nice place, friendly and helpful staff. We both enjoyed our lunch, thanks.

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DOVTRAMS1 . 2019-05-17

MORE AT TripAdvisor

Visited yesterday for an early evening meal. Bit noisy but could not fault the food which was excellent. Very reasonably priced too. We asked that the steak pie be a small portion.Wouldnt like to see full sized portion because small was large.

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David S . 2019-04-28

MORE AT TripAdvisor

We Visited the Gilvenbank for Mothersday lunch! It was very good the food was well presented and tasty!

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Iris K . 2019-03-31

MORE AT TripAdvisor

just back from the glivenbank had a 2 course meal which started very well the haggis pakora and the nachos very nice, but tha'ts where the good stopped. i had the roast beef dinner and my wife had the slow cooked beef, my wifes beef was so dry it was hard to swallow, as for mine well there's not much you can say it was so tough you could'nt cut it never mind try and chew it, this was the worst meal we have had at this establishment but it will now be a long time till we go back because if that's the standard of the food the chef is producing i would stay away.

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kevinsmith2014 . 2019-03-24

MORE AT TripAdvisor

The crockery is not clean. When I have received milk for tea or coffee it always has bits of goodness knows what in it. My teapot was full of floaters a couple of weeks ago and I don't ever remember receiving a clean cup. This has happened far too many times to be a one-off. Not impressed with the service at all in the bar area.

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MarkyMarkWalters . 2019-02-24

MORE AT TripAdvisor

Went for a lunch it was very good, service was excellent. Good variety of dishes on the menu. This is a nice place for a variety of functions.

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pennycarr46 . 2019-02-20

MORE AT TripAdvisor

Had lunch here for my son,s 40th. The service was extremely bad so so slow. The food is not as good as it used to be it would seem standards are slipping. We will not be returning in a hurry. Plenty other venues to choose from

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Kay57-89 . 2019-02-09

MORE AT TripAdvisor

Good place for a drink. Foods ok but nothing amazing. Good for a drink Friday and Saturdays. Good for a drink with friends

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Scottishtravler1 . 2019-02-04

MORE AT TripAdvisor

Extremely disappointed with our food and service. Mistakes from start to finish. Booked for 5 and table set for 4. Kept bringing out food for 4 people and I was constantly having to ask for more. Vegetables were over cooked and soggy. Get your act together Gilvenbank. This was our family Christmas day meal and we left feeling very deflated wishing we had booked somewhere else.

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. 2018-12-27

MORE AT TripAdvisor

Spent Christmas at gilivenbank hotel for 3 days and all staff were really friendly and welcoming and would help

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George J . 2018-12-27

MORE AT TripAdvisor

The problem with Glenrothes is it lacks good places to eat and the Gilvenbank is a bit of a “back water” when it comes to a chosen place to eat although it does attract party groups due to its size and menu. Just a few friends looking for a lunch. Usual problem of somewhere to go and it was decided that the Gilvenbank might be an option. It was ok, it was fine, it was reasonable but it lacked that wow factor to demand a return visit. The place lacks atmosphere it is simply to expansive inside. Might as well sat in the car park. The staff were good and the service equally above average. The food was ok too, but the limited menu was quite average. We just felt that this huge dining area lacked any atmosphere whatsoever. I dare say it works well for big groups but there was too much lacking here when it came to a few friends for a chummy lunch. This establishment needs to realize that Glenrothes is a huge pool of would be clients so please offer something a bit more “special” but your pricing is very good.

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409clivea . 2018-12-09

MORE AT TripAdvisor

Lovely stay staff were so friendly and made our stay very welcoming. Food was beautiful. We will be back

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mrsguy1 . 2018-11-16

MORE AT TripAdvisor

Family break, stayed for a few nights. Rooms very comfortable and affordable.restaurant meals very good (slow cooked beef beautiful).staff always extremely helpful and polite making our stay even more enjoyable.friday night karaoke a good laugh too thanks to Graham.

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Richard G . 2018-11-16

MORE AT TripAdvisor

Read the reviews and check out their Facebook page - they bought a thriving hotel and are running it into the ground. Staff are shocking. Real shame as it's a nice wee hotel. Avoid.

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Stephen A . 2018-11-14

MORE AT TripAdvisor

We waited 1.5 hours for our food. Yes, you read that right! Shocking service. We waited patiently for nearly an hour for our food as it was busy. Then we grabbed a waitress to ask where our food was. It turns out the waitress who took our order hadn’t put it through. She blamed the computer, but computers don’t make mistakes - they just do what humans tell them to! We then had to re-order all our food again. At this point we cancelled our starters as we were bored waiting. We just ordered main courses which took over 30 mins to appear. Food was ok but nothing special. We were given free desserts by way of apology, but this didn’t make up for the poor service and ruined our family meal. My son also had a drink spilt all over him by a waitress. Safe to say we’ll never go back.

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PhilGary . 2018-11-11

MORE AT TripAdvisor

A group of us meet here for a meal and afew drinks on a regular basis.

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Trip811655 . 2018-10-29

MORE AT TripAdvisor

Visited with 4 friends got seated no problem got drinks then ordered main had that

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StephenH438 . 2018-10-28

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Stopped off for an evening meal at Gilvan Bank Glenrothes. Poor service where no one appeared to be in charge, took a long time to get served even though the dining room was not very busy.The food arrived but was cold and we sent it back, took a long time to come back and the quality was poor. We complained and the barman took a bit off the bill We will not be back, it’s Pub Grub at Hotel prices and not acceptable. Poor show Gilvan Bank, train your staff and get your kitchen in order.

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ade308 . 2018-09-28

MORE AT TripAdvisor

Very disapointed we went for a family meal of 15 for my father in laws birthday the only course we ate together was the starter but only 3 people ordered one. Main meals were wrong and puddings had to be sent back as still frozen in the middle had to go looking for waitresses and had to go to bar to get more drinks. Food and service poor won't be back in a hurry.

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sharonmurray10 . 2018-09-02

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Es un restaurante de hotel en el que se pueden degustar platos de distintas cocinas y para diversos paladares. Estaba todo correcto y la cantidad era abundante. El personal muy amable. Para nosotros fue una ventaja poder cenar sin desplazamientos tras un largo día de excursiones. Nos sorprendió el precio, ya que nos pareció más que razonable: 62 libras tres cenas con cerveza y wisky.

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Vicen E . 2018-08-28

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visited here recently with friends. Service was ok, perhaps a little slow, but the wait for the food seemed long. The food when it came was lovely, and plentiful.

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Janet H . 2018-08-26

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I have been here for christmas nights and bar lunches so thought that the wedding would be amazing, but i was shocked to find that meal was terrible, the kids were supposed to have cheese burgers, they were raw in the middle and NO CHEESE !!!

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maggie2723 . 2018-07-24

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Out with Family of 8 on visit to Glenrothes.

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RissiMan . 2018-07-04

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I’d would say that this hotel is a good reasonably priced hotel. The food and bar are great value and the staff are friendly.

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Phillip M . 2018-06-30

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Stopped in for lunch with my wife as I had heard that it had improved since my previous visit.

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Ingy56 . 2018-06-19

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Shocking, we ordered a meal and daughter could not finish it asked if we could take it home and was refused as they said they did not have a carry out license!! Very annoyed.

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Tracey T . 2018-05-27

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Visited tonight for a birthday meal, which we booked a table for 11 which wasn’t even made up, food service has been terrible! Starters were nice after a long wait and mains took a whole hour at minimum after, all meals weren’t edible, I ordered well done steak but there is well done and rock hard can’t chew! First visit here was enjoyable second visit has made me never want to come back here!

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Blla046 . 2018-05-27

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Was a Wednesday night and place was busy for mid week. Lady serving our table very quick and efficient on seating and giving menus. Choice made we all had a good meal and sweets.

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dandy19 . 2018-04-13

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Lunch with elderly relative who had been before and was comfortable here. Fair enough. Put initial impressions (1980s social club/barn, next to care home ) aside. Menu bog standard chilli/lasagne/burgers/fish&chips; type. I had the chilli which was not home made. But biggest disappointment was the glacial speed of service. Long wait for less than mediocre food in depressing surroundings. Sorry, won't be back.

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kakabee . 2018-04-02

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Attended here for a family Golden Wedding celebration lunch, there were 17 adults in our group. Got a lovely welcome from staff who made sure we were comfortable and they were very efficient in ensuring everyone had drinks soon after arriving.

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BordersBird . 2018-03-29

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Visited for a weekday lunch. Great meal, really friendly staff and very reasonably priced. Haggis Pakora was particularly nice. Worth a visit.

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Dave A . 2018-03-27

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I have been quite a few times and the staff are certainly not up to scratch...its like its an effort for them...menus are scruffy and untidy...and the salad thats served with everything even a steak pie is out dated...If you served good quality food, good service and great prices you dont need to tart up the meals with a salad garnish !!...oh and waitresses skirts are so short they like belts !!!

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janie2712 . 2018-03-25

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I am a regular visitor with my daughter to Gilvenbank as there used to be a very reasonable deal where a kids meal for two courses and a drink was £3.95.

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jal1uk . 2018-03-21

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Went on Mother’s Day. First of all the service awful grumpy staff who on clearing the plates said quote “pass your plate” without saying excuse me or any form of politeness. That’s your job to clear the table dear not the customer. The good was clearly all out of packets starter was a croquette which a chef would hand make and salad which was clearly hanging round the kitchen all day not the freshest. Main courses most of the 10 of us could not eat the greasy burger I had was terrible didn’t seem freshly made findus would probably make better ones fat chips frozen obviously and that horrible salad again. Don’t go horrible at just short of £19 a head

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Stuart B . 2018-03-17

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Gilvenbank is a nice bright restaurant and we have eaten here on several occasions, as a couple and with friends, and always enjoyed it; sadly on our recent visit which was for a birthday celebration it was extremely disappointing. It was icy cold outside but they had the air-con on and we had to sit with our coats on. The restaurant wasn't all that busy but there were a lot of very young children and the noise was deafening; mostly I have to say from the grandparents trying to “entertain” the wee ones; we couldn't hear ourselves speak. The meal too was far from what we have come to expect here; the gammon was extremely tough; not once did a waitress come to ask if everything was all-right; the peas that accompanied the scampi were tinned, very disappointing. By now we just wanted to leave; when we went to pay it was only then we were asked about the meal; got an apology and a discount; sadly it was a very disappointing end to the day.

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298sunshine . 2018-03-16

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Visited restaurant Friday 2nd March. During the snow storm. Early mothers day treat. Staff were all great and very accommodating....

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Mcvay1975 . 2018-03-03

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