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3,5

Based on 393 opinions finded in 2 websites

3.0Ambience4.0Cuisine3.0Price3.5Service
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Nº 1040 in 1323 in York

Nº 2 of 2 Arabian in York

CUSTOMERS TALK ABOUT DISHES WITH.. cookedmeatbaconbunonionsaladoldmustyorkpotatopaycheesechickencoffeefried

comment_iconOpinions

He estado en muchas cocinas gourmet de hamburguesas en todo el país y me encantó, ya que generalmente la comida y el servicio son increíbles. Sin embargo, mi experiencia en este particular no fue la mejor. Después de una larga espera para que llegáramos nuestras comidas, tuvimos que enviar de vuelta mi hamburguesa de pollo, ya que estaba extremadamente quemada y la hamburguesa venía con el tipo incorrecto de papas fritas que las que habíamos pedido. El personal era bastante grosero con la forma en que nos hablaban y nos apuró antes de que hubiéramos terminado nuestras bebidas. No es una experiencia agradable, no recomendaría este restaurante en particular.

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Sophmae7 . 2019-06-11

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This isn't a review of the food, but of one chef. The one that on 30/03/2019 was walking along King's Staith, in his GBK uniform, and was stopped because there was a badly injured person on the floor waiting for an ambulance. They were laid blocking the steps so volunteers were asking public to walk round and give the medics space to work on them and allow the person some privacy and dignity.

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. 2019-03-31

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Have visited GBK in the past, and have absolutely loved it, every single bite. However, my visit in the 9 March 2019 has had a turn for the worse. We visit the restaurant at around 17:20, as we though, yeah why not, let us go to GBK. My friends were sick of be going on about it all day, how delicious and nice the food and drinks were. When we go through the door, we have been greeted with a very abrupt man (quiet tall, was wearing a black shirt and jeans, a little of a big built). He said "Two seconds guys, I will get you a table" with a very rude manner, not even any eye contact! Really?!Having visited a few GBK`s in my life, and knowing the process inside and out, nobody has even asked if we been before or explained the process of ordering food. We just been given a grey piece of A5 noted paper, and here you go... What the hell was all this about, I really do not know. I do get it, it was busy, but why not say "just pop over to the counter when you are ready"? I mean, this job does not take a professional to do. Here comes the worse part of our evening out in York, the disastrous food in GBK York. Can you even call it a gourmet burger? I have ordered a Blue Cheese Burger, Medium/Well Done. Hey, I will tell you what, what did the poor cow deserve to be char-grilled, or what? If I wanted a cremated burger, I would just east the bits that are left over on the grill, and slap it between the burger bun, a bit of dressing and HEY PRESTO! This goes not just go for my burger, it also goes for my friends too, there was 3 of us sitting on table 7. In addition to this, I have had a HAIR, yes and actual long dark HAIR in my burger #sick.Speaking of sitting, we were sat right in the middle of the restaurant, where as there was a nice big booth table at the back, and the whole of upstairs was still open? Not sitting customers properly and maximizing the space that you have got, is going to make you loose money and customer. Not a happy bunny, as you can probably tell. At no point, did anybody came over and asked if my friends wanted a re-fill on their drinks, why? Is it because your management cant be bothered, or are your waiting staff too lazy? God will only know. Once the check back was done, the manager (if he can call himself that) has took away the peg, but didn't even give us a chance to say what was wrong with the meal. As a restaurant manager myself, I find this really disgusting. When visiting the men toilets, I have noticed that only ONE men urinal was present, and the toilet cubical was closed? Maybe a little hint here guys, please do put up a notice when things like this happen. It is really awkward when you walk on someone having a pee, then you have to sit next to the same stranger who is sitting on a table next to you. Overall, we and especially I am not happy about the whole GBK experience. We have traveled nearly over 100 miles from Newcastle, just to try some of your "lush" food and left disappointed and with a low bank balance after the Gourmet Burger experience. I wish to be contacted by a manager of the branch, and least expect a Gesture of Goodwill, as I do know you guy can do this. I do not want to escalate this to the Head Office Managers, but if push comes to shove, I will do that.ThanksK

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mistiq59 . 2019-03-11

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We went here for no nonsense tasty burgers and we weren't disappointed. The service from Barnaby was fabulous... So much so that my 11 year old son insisted we write this review to say thankyou. Thanks GBK and Barnaby!

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Neney1 . 2019-02-22

MORE AT TripAdvisor

Planned to go after town centre visit on York's Residents Festival as they offered BUY ONE, GET ONE FREE meals and we were told that they already sold too many and cannot give us this deal. It was told just after we settled, looked into cards and went to order. But they gave us vouchers £6.50 pp valid for 30 days only. We've ordered meals anyway, I ordered draught San Miguel for myself and got bottled one, nobody said anything to my partner while she was making an order ;-/. Pretty expensive and average food.

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959michalb . 2019-01-26

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What a super place, took my 20 year old daughter and she loved it. Classic burger for me and it hit the spot. Daughter had the veggie burger, and didn't leave a morsel....a good sign of quality. Reasonably priced, good location, great menu. Download the app, some great savings to be made. Get there early, a very popular place with the young crowd. Highly recommend.

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Foster1965 . 2019-01-26

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Came for residents weekend after we saw their 241 offer on the visit York website. We queued for a table with our 3 year old, queued again to order and it’s only then that we were told they weren’t doing the advertised offer. When I complained I was told they weren’t allowed to forewarn people that the offer wasn’t on. Total waste of time, we would have understood if they’d explained when we arrived that they underestimated the demand etc but we didn’t stay on principle since they were not willing to honour their offer or be up front about it to customers. As we left two other families were also leaving due to the lack of transparency that they weren’t offering what they advertised. After the fallout build a bear had for their recent special offer debacle the demand should not have been such a surprise.

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Feedbackworthsharing . 2019-01-26

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Visited GBK in January with the family before climbing Clifford's Tower and ordered via the app. the serving lady initially brought us the wrong food, but this was quickly rectified and we got the correct food. hot, delicious, just what we needed and not too busy (we arrived around 11.30 am).

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sooxieb . 2019-01-23

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I had the Christmas burger in the bundle deal which was just about the right amount of food and a good flavour. Condiment station was a nice touch. I was served by samantha on the till who couldn't have been more helpful would happily return!

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ross p . 2019-01-03

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¿Me gustaría volver. . . . de ninguna manera. Comida tibia. . . . Tienes que rellenar un resbalón. . Vaya a hacer cola para decirle a alguien lo que quiere. Si desea otra bebida a la mitad de la comida, repita el proceso y espere que no haya una larga cola; de lo contrario, ¡vuelva a su comida ya tibia para encontrar que está fría! Totalmente caro y nada especial. Lugares mucho mejores en York por la mitad de precio y mejor servicio.

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220jffb . 2018-12-20

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My food arrived cold, but I'd waited so long for it, that I just wanted to eat! Although it was a busy Saturday, the place seemed understaffed and there was a lot of mess at tables. Also, with the positioning of some of the tables, every time the door opened, we were freezing! It was expensive and not worth the money. Wouldn't recommend or go back.

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aldavies91 . 2018-11-14

MORE AT TripAdvisor

Pedimos una hamburguesa para llevar (una primera vez para nosotros) en el camino a casa desde el cine. Fue una excelente comida! Excelentes hamburguesas, cocinadas como pedimos y lo mejor de todo fue que el empaque era de cartón reciclable y se diseñó muy bien. La comida fue excelente, el servicio no pudo ser mejorado y nos impresionó mucho.

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Daphmac . 2018-10-16

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love how there is Hala meat available extremely tasty and flavoursome! great service for dinner and dessert

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raspberrycandy . 2018-10-11

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Inicialmente, pensé que estaba cerrado después de vagar en un jueves por la noche, incluso después de caminar en el servicio de limpieza tenía que ir a buscar personal. Una vez que el personal estuvo atento, no sabían cómo extender mi descuento válido (no es el fin del mundo).

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Matthew S . 2018-10-01

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Extremely dissapointed in visit. Had to wait 45 mins for food..No vegetarian food available, daughter's burger never turned up. Chips 10 mins after eaten..Will not be returning. Made some excuse about being very busy..would advise less tome spent on take out food and concentrate on sitting clients. Waitress lovely, male member of staff on till rude and unhelpful. Would definitely not recommend to eat there.!

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fitzwilliam50 . 2018-09-23

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Piped in for a quick lunch took 50 mins to get our burgers with several people getting served before us even though we arrived well before them. Waiter was very rude when I challenged how late the food was by just saying I should be able to see how busy they were. Not really an acceptable excuse for a restaurant at lunch time when the place wasn’t even full. Expensive as well and not worth it at all.

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gavinmT4450SS . 2018-09-22

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Great service and quick. A good choice. I went for the kiwi double with a side of halloumi, and finished the lot. Great tasting burger. Good service.

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W6708AEjonathana . 2018-09-21

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Took advantage of the lunchtime offer and was amazed at how delicious the food was!! Portion size and variety was superb!!

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John S . 2018-09-01

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The restaurant was very busy. There was a new system of ordering, filling out a form for each person. Not sure this is an improvement or not. The fries were missed off our order and my daughter had to send her beef burger back, as we had ordered the chicken. I think the person at the till was in a bit of a rush. Having said all that the food is always good, we especially like the 'homeslaw'. I also tried the Guinness and chocolate hardshake which was very chocolatey and would definitely order again.

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SamSi68 . 2018-09-01

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Stopped off on walk around York with 2 kids in tow. Good service and tasty grub. Specialist drinks were on unlimited refill which was good value.

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kevbaldry2018 . 2018-08-26

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Very good burgers, excellent coleslaw, decent chips well kept beer. Staff all competent and friendly. If you're looking for a nice lunch that's better than the local pubs, you could do a lot worse than this place.

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Richard B . 2018-08-26

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I’m so happy that GBK is almost next to my door. Their food is delicious every time. The chefs always do their best. All the staff is very friendly and welcoming. A special big ‘THANK YOU’ for chef Csaba and waiter Charlie. You made my day

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Karolina O . 2018-08-24

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My family and I were overwhelmed by an outstanding meal tonight at GBK York. We received fantastic service from Charlie and Lewis, and Supervisor Grant, who were extremely friendly and happy to help. The food, cooked by Beth and Csaba, was also delicious, leaving my whole family satisfied with the choices that they made. We were very surprised that there weren’t more people in the restaurant as we would highly recommend to anyone!

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Molly T . 2018-08-22

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Went today for lunch with my twin sister and had very good service from Ellie. Had a bit of wait on food but this didn’t bother me as I was enjoying the sun and they were extremely apologetic for this which as nice as. The food was amazing and loads of choice. Ellie was a laugh to talk to and she is very kind! Definitely would go back. Also it is from New Zealand which is a bonus

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Beth H . 2018-07-03

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I went to GBK with my friends and really enjoyed it. The service is always decent and the food is clearly fresh. I ate a chicken burger which was very tasty but it is Halal. I probably wouldn’t go for the chicken again as Halal isn’t something I’m into but I’m glad it’s on the menu for those who do wish to eat Halal. Only complaint is I believe there should be a choice

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MCMLXI61 . 2018-06-28

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There is nothing wrong with the enthusiasm or ability of the staff here, both cooking and serving. The burgers are good with a decent choice. The chips weren't to my taste but some would like them (far too thin and crispy for my liking). Sadly the place lacked any kind of atmosphere when we went. I hope your experience us different.

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Clive O . 2018-06-20

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This is my local GBK and I eat here a couple of times a month. The staff are always lovely and remember my order (because I’m predictable!) the food is great for the price and having the app gives you loads of free stuff which is even better. Also I don’t know what they put in the Hei Hei salt but it’s amazing.

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Shpammalex . 2018-06-16

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Asked for a burger with no sauce, it came with sauce. I sent it back and said "no sauce, just a dry burger" and it came back with no salad either. The halloumi that we ordered was forgotten. The fries were sat on the side for ages (we could see them) and by the time they got to us there were cold, as were the onion rings. However, the staff are lovely.

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Lucy W . 2018-05-27

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Ordered the Moroccan the Boat Burger, which promised Moroccan spices. There was just no flavour. Could not taste any ginger, no cumin, no turmeric, no saffron... It just tasted like an ordinary burger. The chunky fries were well cooked and the bacon mayo was nice. But for somewhere calls itself 'Gourmet Burger', the entire experience was just… bland.

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FellsRover . 2018-04-27

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First time in GBK for my partner and he likes his burgers, he gave GBK a big thumbs up. I tried the cranberry chicken burger and loved it. The service was friendly and quick.

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Michelle H . 2018-04-04

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A juicy soft chicken burger with a flat white coffee, I never forget. I seldom can taste this quality burger in other burger chains with excellent coffee ... I sure will go there again. Best regards, Dr. Danny Ha

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iamokthankyou . 2018-03-09

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Amazing choice of menu and milkshakes were amazing. Highly recommend one of the best burger places with lots of flavors and options.

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daniellabrogan16 . 2018-03-07

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We came here since we had a voucher that offered discounts for group visits. It was relatively efficient and we didn’t have to wait long. The burgers were good and standard, and we all generally enjoyed ourselves. Offers the gourmet card deal too.

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canyouplay0 . 2018-02-18

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Great classic bacon & cheese burger. Went for chunky chips this time. Great meat, mayo, chips, salad - just a great quality burger! (Better than Beefeater burgers....). Great tasting Shiraz red to wash down. Enjoyable food and family time. 4th visit so far. Would go again.

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female617 . 2018-02-17

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Muchos lugares reclamo para hacer hamburguesas "gourmet" y hacerlas muy mal. Hamburguesas con demasiadas grapado desagradable en coberturas y nombres una tontería.

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Kathryn S . 2017-12-24

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we were greeted immediately on a very busy saturday late afternoon , shown to a table and given menus, drink order was taken immediately. burgers were very tasty when they arrived, and the chicken was lovely too. staff were friendly and chatty, even though busy and tired.

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cheffy5 . 2017-12-13

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Freezing cold restaurant, unwelcoming staff. Food overcooked. Usually can always count on the gbk branches in Manchester and it’s a family favourite so very disappointed.

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Joe W . 2017-12-03

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On entering our ears we're assaulted by deafening awful music, ( I am 48 and appreciate good music) but this added nothing to the ambiance.

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Craig C . 2017-11-24

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Limpio, servicio rápido y la comida de muy buena calidad. Precio más que aceptable. Las ofertas eran muy convenientes también, merecían la pena.

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mirdombas . 2017-11-20

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Pedí en línea y recójalo en mi descanso para comer. La oferta de comida que elegimos era delicioso y una gran relación calidad-precio.

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Katie M . 2017-11-08

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With GBK Leeds having closed, York gets our trade. Good location near the bus stops of Lendal Bridge, good for the shops in the daytime, and theatres and Fibbers at night.

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Clare L . 2017-10-21

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I ordered the chicken pesto burger, the chicken was succulent and tasted good. However, the burger was a bit greasy. My partner's burger was burnt, and so he only ate half of it. The waitress did offer him another one, however as we were limited on time we refused, and were given a free milkshake instead. The skinny fries were the highlight of the meal. The starters were also nice.

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Shannon B . 2017-10-09

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I was 20 minutes waiting somebody get the order, empty restaurant, doesn’t worse, totalmente disappointed

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Gilbert G . 2017-10-09

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Disappointing food.. our burgers were tasteless no seasoning, very greasy, undercooked bacon, lava burger had zero spice. Truffle chips were awful chip covered in what tasted like squeezy cheese. 2 burgers 1 portion of truffle chips and 2 cokes £33 won't be revisiting.

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LindseyKing . 2017-10-07

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I was surprised to see GBK on the food trail but fair play to them for supporting it! We had a crispy prawn with salsa sample and it was lush to be fair! I'd definitely try them again based on that!

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Strafin . 2017-10-03

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Lovely lovely food! First visit to GBK and I can't wait to go back! The service was super quick & the £9.95 deal was amazing & great for students! The staff were really nice too. Everything was so clean as well! Excited to go back there soon!

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Flynn M . 2017-10-03

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The burgers are very tasty, however I do have one bone to pick...You are no longer allowed to choose how you would like your burgers cooking - in my case, I can no longer tell me how I would like the lamb cooking in my burger. Now, this is a shame for me because I no longer choose GBK as often as I used to, to go out for food. Burgers are still taste great, but not as great as they used to be.

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Rachel S . 2017-09-06

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Visited as a family of three, (2 adults and 1 child), and thought it was a decent restaurant! Very modern which is great and the burgers taste lovely too! Everyone was impressed! Staff are kind, friendly and considerate which is brilliant! There's a lot of choices on the menu which is always good to see! We all thought the food was great and will hopefully be returning soon to have another fantastic GBK burger!

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2017JLW2017 . 2017-08-16

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The staff were really helpful when I asked about allergy information and I had plenty of choice of dairy free options. The burgers and sweet potato fries were delicious and the elderflower fizz (free refills!) was too.

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DreamDaysBlog . 2017-08-12

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I came here with my young son. Generally I think GBK is a pretty good chain. I was happy with my burger but my son didn't like his so much, which was from the children's menu. It was a bit overcooked and quite tough. Afterwards my partner (who hadn't been there) told me I shouldn't have ordered from the children's menu. Apparently many restaurants use worse-quality ingredients for the kids' menu. I don't know if this is true of GBK or not, but certainly on this occasion my burger was much nicer than my son's.

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BusinessAlwaysBusine . 2017-08-07

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Me and my partner visited this restaurant when we saw a show at the Birmingham NEC. I was amazed at the menu as there were a few vegetarian options for me, something I don't usually encounter when dining out. The staff were exceptionally friendly and the swift service was excellent, we didn't even have to wait long for our food. The atmosphere was very pleasant also. I found it a little pricey, but well worth it for the standard of food and service we received. All in all it was a very nice experience, and the food was extremely delicious, the best meal I have eaten out in a long while. Thanks guys.

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missvdavies2012 . 2017-08-07

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Plenty of choice and not too pricey. Had a chicken burger which was moist and tasty. Skinny fries were definitely skinny. Milkshakes are really good too. Staff were friendly. The only downside is tables are too close together.

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jw12376 . 2017-07-27

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This is the second time I've visited GBK in York. And possibly the last! Food was amazing, however the atmosphere was shocking! Soon as the food was served, the staff just congregated around the bar. Nobody came around and asked if my food/ drinks we're okay... and we spent nearly £60 on food! So I had to get up and walk to the bar and ask for a refill on my drinks. Guys, if you're trying to hide and chat, please don't do it around the bar when everybody can see it. And what's worse, the manager/supervisor was sitting and having a chat with other people a few booths down from us! Looks like you have lost a good local GBK customer :( not good!

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mistiq59 . 2017-07-23

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I try to be a pretty gracious person when it comes to online reviews if I ever do a review at all, but our food was SO BAD that there was no way I was not saying something. To say my fiancé's chicken sandwich was "over cooked" would be the understatement of the century... kind of like if I were to say James Bond is a bit British... it was so burnt that it couldn't have been harder had they deep fried it, left it outside over night, ran it over and then refried and served it. The chicken bites starter was equally as overly deceased. I guess fittingly they were one step from cremation. My Taxi Driver was at best average and being a visiting American I should have been borderline offended that the one thing with cheese from my homeland was so disappointing. Plus side bc I believe everything, including this review should have one, the garlic mayo that I dipped the only unhorrible thing on my plate in... my onion rings... was EVERYTHING in life and if I could buy it in bulk I would carry a suitcase of it home to the states with me. Do yourself a favor and go the extra 10mins down the road to Byron Burgers and actually enjoy your food.

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aphie1981 . 2017-07-15

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Gorgeous food.. partner opted for blue cheese burger.. u went for the dizzy hippy.. the fries are the skinniest one I've ever seen. And the milkshakes are amazing.. would definatley go again.

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Monie81 . 2017-07-07

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The food was amazing and portion sizes were really good for the price. Personally the female manager or supervisor was the only down point for me. The lady in question was extremely rude and sharp when speaking to customers.

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Rachael C . 2017-06-01

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If you love a good burger , this is the place to go . Really fancy stuff , good choice. They also ask if you want it medium or well done . Prices are really decent , similar to all burger places . Staff very friendly and attentive . Only downfall is that place is very small and when busy it feels a bit like a squash and squeeze . The drinks menu is small and they dont do cocktails so i settled for house lager . Overall i was stuffed and food was delicious

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A TripAdvisor Member . 2017-05-28

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I have been there with my cousin and it was very original and delicious! We will be back!The place is comfortable and the friendly staff.

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BettyHami . 2017-05-18

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We popped in here for lunch on But we're left feeling pretty disappointed with the whole experience.On entering there was a female waitress serving another table whilst the management team seemed to be more interested in chatting between themselves while we stood and waited to be acknowledged.After eventually being seated we looked over the menu choices and placed our order for two burgers but then advised we would be charged extra for a portion of fries to accompany the meal was an unexpected sting as usually this type of dish has such a side included?On arrival of our drinks we we're given 2 bottles of coke and no glasses? This may now be a trend but personally I didn't want to feel like an infant with a drink. The burgers were ok but the skinny fries were just a joke just short of £4 for a portion of what looked like a bag of French fries and totally lacking in any taste.I'm sorry to say £30 for this experience will not encourage me to revisit this place

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Helen S . 2017-05-17

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We have dined in and got it delivered before too. The restaurant decor was nice and has a relaxing atmosphere. Staff were friendly and love the free peanuts. I would recommend beef over chicken but the chicken was a nice touch with panko crumbs. Chips wise the chunky chips was better than the skinny fries. We got the baconnaise which was great and obviously extra fattening! Price of burgers varied from around £9-14. Starters were around £3-5. Milkshakes good but pricey. The experience was good I would visit again but you can get better burgers in Sheffield.

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JenAtUK . 2017-05-08

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GBK never fails to disappoint - the food is absolutely delicious and the milkshakes are divine - and substantial enough to pretty much class as a dessert - I highly recommend the peanut butter milkshake and the Dom burger - yum! Everything reasonably priced and more so when using the GBK app.

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Littlesparrow88 . 2017-04-28

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Decided to have an early lunch before sightseeing in York and gourmet burgers sounded promising. At just after 12 there was only one other table taken by a man with 2 young boys. Friendly and polite waitress showed us to a table for three and brought menus, explained we had to fill in form with our orders and take to counter, not impressed by this, too much like self service. However took order to counter and paid. Ordered 4oz Classic plain burger and 2 4oz Classic cheeseburgers plus 2 x skinny fries and 3 soft drinks. Burgers were good but fries were thin as matchsticks and totally tasteless. Wasn't impressed with surroundings, floor looked as though it hadn't been cleaned for some time, in the ladies loo one of the toilets needed cleaning (remember no other customers at this point except man with boys) and the hand dryer had an 'out of order' notice attached but no paper towels provided instead, whole pace looked slightly grubby and at over £30 for basic burgers and soft drinks and tables really close together, didn't seem much different to MacDonalds except food was brought to table.

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lottie-grace . 2017-04-21

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First experience here in GBK and inside this restaurant is quite modern and it has like an American retro feeling to it. I have opted to the traditional classic options. In terms of halal options there isn't much choice apart from the chicken. So I ordered the classic chargrilled chicken burger (£8.80) along with the panko classic chicken burger (£8.80) which is a Japanese style burger, with the burger fried in breadcrumbs. To accomodate this I have ordered truffle cheese fries (£4.15) which is a creamy cheesy sauce that goes really well with crunchy fries. In all honesty the burgers were a disappointment, the chicken tasted dry, and I don't believe there is anything Japanese about the panko burger, it is more like fried chicken. So at most 3 out of 5 stars. The price was £16 for a full meal with burger, fries and drink, so it quite pricey and the portions are quite small for what you pay and you'll just about be satisfied, but feel like you can eat more. If you're looking for a casual chill meal with friends this is the place to be, however if you are on a family meal or want your appetite fully filling then you'll have to look else where. I shall be opting for a more of an authentic GBK experience next time by ordering the Cajun Chicken Burger with their special house sauces, along with the renowned caramel salted milkshake and try some desserts.

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Shahzada C . 2017-04-18

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We were looking for somewhere to have dinner in a city full of eateries. Fancied a burger and went inside. Pleasant dining area with quick service. The food was surprisingly excellent. The burgers were cooked to perfection and tasted very very good. We had the Mighty and the Chicken and Camembert. The service ranged from one server who smiled and was attentive to another who just plonked the plates on the table! Needless to say we tipped the former. For service 3* needs improvement, for taste excellent, 5*.

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BT3rd . 2017-04-11

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Went to GBK for a meal, have been before but this was not a great experience. Personally I hate the scruffy and dirty exposed wood in the restaurant. I won't sit anywhere near it, it doesn't look hygienic. It took ten minutes for them to bring over a tepid bottle of tap water. I don't know why they couldn't run the cold tap for a few seconds but it tasted like it had been standing for hours. We ordered medium rare burgers and they were definitely not medium rare, tastes more well done to me. They weren't juicy at all, they were quite dry. There is no dessert menu, there are three flavours of frozen yoghurt available, in tiny pots, which are idiotically over priced. but since they make such a big thing of their milkshakes, would be good if there was some ice cream or sundae options. I like some of the decor like the old wallpaper and scrabble tiles, but on the whole it's a very scruffy looking and since the service isn't up to par I wouldn't recommend it unless they made some changes.

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bifrostedflake . 2017-04-11

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Went here for a 6 adult lunch one of which is gluten free. They have a great gluten free menu. Staff were really attentive, especially with the gluten free requirements, service was great. The restaurant was very clean and tidy

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Stephen P . 2017-04-09

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Visited here on quite a few occasions. The burgers are to die for. Never had a bad meal. The staff are always friendly and efficient. Will definitely continue to return. Only reason for 4 stars is it is a little pricey. More of a place to go out for a treat for this reason.

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SophieEve . 2017-03-30

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Been here on a previous trip and can't resist the delicious burgers! Friendly staff, nice food, central location.

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kipkipkipper . 2017-03-29

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Visited Gourmet Burger Kitchen in February. It was really nice the burgers were amazing and the chips were really nice as well :)

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Caroline S . 2017-03-20

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What a disaster!!!!!!!!!!!!!!!Went for my lads birthday, took ages to be seated although it was not very busy, then just left with no drinks, no menu or any acknowledgement we actually existed.In the end had to go and ask for a menu and some drinks, got a menu and ordered drinks but they did not turn up for a good while, but we were brought somebody eles starters which we did not want and had not oredered starters anyway. Then the chips came without the main meals, eventually the main meals arrived but were very average at best, the burgers were certainly not cooked as we ordered and in general was overpriced garbagewe then ordered dessert but again were promised a menu that never arrived, once again we had to go and chase one but wisk we had not bothered, the ice cream had all melted into a mess and the hot chocolate was so weak so could see straight through it. needless to say we left with out leaving any tip and certainly will never return

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Bryan M . 2017-03-20

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Nice burger place , decent prices . They ask you how would you like to have your burger cooked , i chose meduim and it was nice and juicy . Good selection of burger meals , you can add extras to customise. Very nice sweet potato fries and courgette fries . Selection of drinks not very exciting. Lovely and attentive staff made us feel welcome . Would return

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A TripAdvisor Member . 2017-03-20

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Good service, but WHY oh WHY do young people insist on calling everyone 'guys'? My friend and I are sixty something LADIES!!!!!!

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337steph . 2017-03-18

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I went here with my mum on our first night in York as I always love Gourmet Burger Kitchen restaurants, and this one didn't disappoint! Friendly staff, good food and quick service. We both had the chicken burger with chunky skin-on fries which is my usual there and it tasted great. Their burgers are definitely my favourites, much better than burgers you can get for a similar price at other restaurants, so I'd definitely recommend a visit! (We visited on a Sunday evening and it wasn't busy at all so it could be a good idea to visit in an evening rather than at lunchtime!)

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Sarah C . 2017-03-17

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We've been to a few GBK's and this one didn't disappoint. Great food, great value and nice interior. Tables quite close together but fine for lunch.

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Ellie C . 2017-03-13

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Superb burgers as usual. Quick and friendly service. Busy at around 1 o clock, so quite cramped at a 2 person table.

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carolwht . 2017-03-06

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I used to come here a lot as the burgers were fantastic but inexplicably and sadly it seems intent on demoting itself. Appearances aren't everything but the ketchup bottle was covered in ketchup -which my seven year old helpfully cleaned. None of the passing staff picked up the napkins. I had the buffalo burger as I hadn't tried it before and it was on special. Daughter had the cheeseburger. The buffalo was so "on the turn" that a few more hours it would have done a full rotation. I only noticed this later due to the abundance of the rather lovely baconnaise. My daughter's burger was so average it may as well have been from a fast food joint. Sad to see this downfall. There are other far superior burger places.

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Stuart B . 2017-02-25

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Quite expensive considering, chips were over cooked and greasy - burger very good to be fair, daughters fried chicken was over cooked and dry

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Sam M . 2017-02-23

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We came to GBK with friends. One of the burgers was cold. Another was over done! We sent the cold burger back for it to be replaced by another cold undercooked burger! The service was awful, when the waitress came to ask how the second replaced burger was and we told her it was cold again she simply said 'oh ok' and walked off.. my wife couldn't eat the cold rushed burger and we had to ask for a refund rather than it being offered. I was gutted as we'd taken friends from out of area here having read the reviews. What a shame.On another note I went to use your toilets and discovered someone had left a rather large present shall we say which makes me wonder how often your toilets are checked and cleaned. I don't think I'll be returning any time soon!!

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GarethFoster45 . 2017-02-13

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I had a good burger when I visited this restaurant. However, it is not cheap at all, chips are not included. One thing we noticed is that if you order sweet potato chips it comes with a sauce made of bacon which is not suitable for vegetarians.

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Ariesk . 2017-02-05

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I love GBK as they always have some offer on with their app so it makes for a cheap delicious burger and their veggie burger is the best I've ever had in the UK!

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Sanyaagarwal . 2017-01-18

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Having attempted to book a restaurant for the Saturday night of our weekend away, and failing after ringing 6 ,we decided to take pot luck. We traipsed about and were turned away from a further 3 restaurants as we didn't have a booking. Eventually we found the Gourmet Burger Kitchen. Very glad we did. Tables a bit too close together and we had some hooray Henrys hwhawing loudly next to us, and the staff were quite preoccupied with takeaway orders but they were the only faults .Burger tasty, cooked to our requirements and the onion rings and baconnaise were excellent.

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Joanna C . 2017-01-16

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Was really looking forward to having a burger as being gluten intolerant you usually can't.This was my first time at a GBK so was not sure what to expect.The staff had a laissez-faire attitude however and did not really seem that bothered. For example they only checked if our food was ok AFTER we had finished and they came to clear it up. As it turns out my medium patty was cooked well done and my wife's well done patty medium. We didn't complain as we normally have our burgers well done at home and it was no big deal... But it does indicate the general lack of attention of the staff (n.b. well done patty here was a bit dry so would recommend medium). Weirdly they wanted to know if we were coeliac or just gluten intolerant. Not sure why even though I asked...the reply almost suggested they could be more lax avoiding cross-contamination with the latter?That aside, the gluten free menu was quite extensive.My salted caramel milkshake was divine.I would definitely give gbk another go as perhaps they were just having a bad day.The burgers were nice (the gluten free bun a bit dry but that's not uncommon).

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corduroycowgirl . 2017-01-11

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Burgers are something that do not delight me and I think that this place is rather unassuming and overpriced.

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Lindagreenacre . 2017-01-10

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Burgers are going upmarket. In my quest to find the best, I think GBK may be right up there. GBK have thought about it all, the bun, which is moist but holds everything together without crumbling like some do. It isn't too sweet either, unlike one or two places that give you that oversweet brioche rubbish - what's that all about? I went for the double patty for an extra 3.50. Diet can wait. The meat has good flavour with a hint of char grill. Sauce is awesome, the bacconaise (work it out!) is amazing as a chip dip or to add to the burger. We also loved the shakes, although not quite the best we'd had. Definitely a 5 star burger.

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RobbyJBridlington . 2017-01-06

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Visited GBK today having been before but not to this branch. Service was rapid and waitresses were very attentive. Food came quick and was delicious. The chefs were really good too. Wouldn't listen to the negative reviews had absolutely no issues with the place :). Coming back soon!

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dwis1 . 2017-01-01

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My boyfriend and I went her on a busy Saturday in York, even though it was busy it was organised, the waiters working (predominantly men) were very helpful and got a table very quickly. The milkshakes were to die for especially the gingerbread one!! Definitely worth a visit

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GeorgiaIG . 2016-12-22

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Upon entering you'll eventually be greeted by someone in dirty looking and bad fitting clothes. You'll then be ordered to go to the table she wants you to go to. If you listen very, very carefully you just might hear what she's saying to you about the menu as she mutters under her breath whilst turning her back on you. I'm a little curious as to why there were what I wrongly assumed were Waiting staff as you have to go to the till to order food like some back street cafe 20 years ago. The menu is very sparse to say the least. The food came swiftly (this time by someone who managed a smile and looked happy, which is more than can be said for the first one) but one of the burgers which had been ordered as medium came well done. The burger was swiftly replaced and although was also over cooked and was obviously too much effort to melt the cold cheese on top I was happy to get on with enjoying the rest of my meal. Both burgers completely lacking in seasoning, the "skinny" fries were anorexic and also lacking in seasoning. I'd been wanting to try this place for some time now and was very disappointed from start to finish.In all honesty, it's a sad, sad day when somewhere that calls itself a "gourmet" burger kitchen can't even beat the likes of McDonald's.

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Seymour_food . 2016-12-19

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I wasn't too sure on this place before I tried it- seemed a bit pricey for just burgers but oh my! ...They were delicious, the combos are amazing and really delicious. Defiantly worth the money and the onion rings are the best I've ever tasted

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044194 . 2016-12-19

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Ordered a taxi driver burger with sweet potato fries via Deliveroo. Tasted fine, but I requested the burger well done - it came looking just better than rare and made me incredibly unwell for a week after eating - only just recovered. I'd advise them that if a customer asks for 'well done', they fulfil the request in future. This was my second time ordering from them (the first time, same order, was better) - I'm willing to give them one more chance.

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kit543 . 2016-12-16

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I'm really sorry but this place is not worthy of one star. Those who have awarded stars must be seriously addicted to McDonald's. Firstly, the welcome was poor. The staff are rude and uninterested in the customer. The choice of food is poor with little imagination used in the menu.The food itself is very basic, burgers and chips which you are required to order at a counter to a further uninterested member of staff. Lastly, the restaurant is cold which was displayed by most customers wearing coats.Would not visit again in any circumstances.

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Philip R . 2016-12-12

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Had great meal here with staff being very attentive and polite. Had the new Bruce leekie and it was really nice especially when washed down with a tasty chocolate milkshake, the wife had the advocado and bacon with and L and P lemonade which was also great value

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les h . 2016-12-08

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적당히 미디움으로 익혀진 고기와 잘어우러진 버거영국에서 먹은 음식 중 손꼽히게 맛있었던 레스토랑스키니감자튀김은 소금이 많이 없어서 더욱더 입맛에 잘 맞았다

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jmoon0414 . 2016-12-04

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Fantastic burgers. partners vegi stack best she's had skinny fries really are skinnymy major tom burger spot on 6 year old finished the lotwill definitely come again

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Anthony T . 2016-12-03

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Amazing burgers served by pleasant helpful staff. Good choice on menu well worth going, will def go back

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happytraveller028 . 2016-11-29

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We had a GF burger, standard burger & a vegan burger. Great to find somewhere that could accommodate all our dietary requirements.The burgers were d-Lish. Really tasty, well cooked and well presented. The service was efficient and the staff were really friendly. The place was very busy.Did find it odd that a member of staff, on their break, ate their meal at the table next to us. As well as something from the GBK menu they had a take away Costa coffee and cake! Not a great advert for the GBK coffee & desserts.

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Ellabella208 . 2016-11-26

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Everything on the menu is very good value and I love how some burgers have the option of 4oz or 6 oz. The staff are very welcoming and polite and offer tap water when you order which is a nice touch. I had a lovely strawberry and elderflower drink which came with ice, lemon, lime and fresh mint! The fries are amazing and so were the burgers. Everything was fresh, yummy and not oversized like a lot of burger places. There are free unlimited monkey nuts to nibble on which is great too!

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holt18 . 2016-11-17

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Nice food but very expensive for the kind of food (not really worth it if you ask me), the skinny fries are the skinniest fries I've ever seen in my lifetime...

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Jbreezy96 . 2016-11-07

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Had neglected to book anywhere for supper on a Friday evening during a short break in York, everywhere very busy so popped into Gourmet Burger Kitchen as my husband had visited one in Southampton and declared it "excellent". Well the York venue wasn't excellent. Maybe we just picked a dodgy night, but the food was fairly awful. I ordered my burger well-done it arrived half raw and was sent back. Second one much better and the cost was refunded. First lot of fries were limp, cold and half raw and sent back, second lot arrived limp but hot and still half raw, (suspect it was first lot stuck in microwave?) cost refunded. Avocado in burger was mashed and brown, quite unpleasant, bacon wasn't crispy and the whole meal had a greasy feel about it.Restaurant felt grubby and tired and the loos were not very clean or tidy. Left feeling most unhappy with the evening.Would say the very young staff were polite and helpful, but would not eat there ever again!

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S M . 2016-11-05

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Visited on a Saturday evening with family, we got a table as soon as we walked in and once we had ordered our food came within 15 minutes, the burgers are massive and very filling and the onion rings are delicious. Would visit again but not on a Saturday night when there are no deals on vouchercloud

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cherrygem008 . 2016-10-29

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The food was delicious, we shared a banana milkshake, very lovely but potentially sickly so sharing was a good idea. It was very busy which made it feel very cramped as the tables are close together but I've got to say the food was worth every penny and the service was professional, quick and friendly.

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SarahElizabeth865 . 2016-10-28

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