GastroRanking
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4,5

Based on 1.087 opinions finded in 2 websites

4.0Ambience4.5Cuisine4.0Price4.5Service
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comment_iconOpinions

Never had a bad meal here and been so many times. You must try the mussel platters!

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S H . 2024-03-02

MORE AT Google

Great food , Great Service and a lovely atmosphere 👍

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Richard Parker . 2024-02-23

MORE AT Google

Food excellent, very good selection for all tastes from fish to burgers , delightful selection of deserts, waitress service very attentive & helpful.

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Bernie8350 . 2024-02-23

MORE AT TripAdvisor

Wonderful food, nice atmosphere, service could have been a little... Smilier. 😁

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Kevin Pitcher . 2024-02-13

MORE AT Google

Haven't been here in years, mainly because I was out of the country for 10 years. Had the crab cocktail and Thai green curry mussels. My friend had the same starter and the New Orleans mussels. I thought the crab cocktail was going to be like a prawn cocktail, but it was still nice. The mussels were delicious, the heat was nice not too much, just the right amount of kick. My only gripes were the tables for are far too close together, one guy at another table pushed his chair back and even commented 'I nearly ended up in your lap'. I also had a glass of white wine and it wasn't very cold at all. And I did unfortunately find a hair in my mussels at the end. I would still recommend this place as the food is good and the service was excellent, very friendly staff.

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sprincey . 2024-01-26

MORE AT TripAdvisor

If you like Mussels then you will really like it here as there is a huge variety of different flavours. Our table went for the house flavour and the verdict was that it was excellent. There are other choices on the menu which were not quite as good. The atmosphere is traditional with friendly service. Car parking nearby in Tescos.

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LAW64 . 2024-01-22

MORE AT TripAdvisor

Great selection of mussels. Friendly staff.

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Feather Wild . 2024-01-19

MORE AT Google

Another fantastic meal. Had the moules night offer! Italiano was my choice this time 😳 mmm absolutely the best I’ve had! Followed by waffle but that cherry 🍒 beer 🍺 was fabulous

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OnAir40361767612 . 2024-01-18

MORE AT TripAdvisor

Found this little gem at Christmas.. Local and food was amazing the mussels were very nice and loads of choices. The lemon pancakes were a very good dessert option.. Loved them

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sue mcgonigle . 2024-01-13

MORE AT Google

Great food and service, never been disappointed.

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Anita Hague . 2024-01-10

MORE AT Google

Really lovely food Staff are very good

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Julie.hickkmott@fsmail.net Calder67 . 2024-01-01

MORE AT Google

The manager/ owner seemed a right tosser. My friends and I could hear him shouting at the staff in the kitchen, not long after the poor waitresses all left the kitchen looking as if they were about to cry bless them. Made sure to tip well for having to deal with such a horrible boss. I will not be going back which is a shame because the food was good. Frank needs to chill the hell out and learn how to treat his staff correctly it seems.

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alice davis . 2023-12-24

MORE AT Google

Ooh, hands down the best mussels I've had.. love Franks. They have a great selection of tasty goodness. Great service and staff, we'll be back as soon as we can 😋🥰

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Angel . 2023-12-16

MORE AT Google

Stunning food, beautiful cosy restaurant, lovely staff, highly recommend the lobster thermidor, courgette fritti and crepe suzette, sublime! Perfect for a special occasion but not keen on the McDonalds style paper sauce pots for the price of the food I think you should stretch to china pots and laundered serviettes rather than paper.

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LaingsWhoLunch . 2023-12-15

MORE AT TripAdvisor

My favourite restaurant. Food is amazing. Enough said.

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Joanne Burtenshaw . 2023-12-10

MORE AT Google

Had a great evening, can't rate the food highly enough. We were a table of 8 and all had the Christmas menu everything was cooked to perfection. The service and all the staff were top notch! Well done Frank's

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Beverley Sellick . 2023-12-08

MORE AT Google

The food is very tasty. I chose whitebait starter. The chicken in a sauce for my main dish and The Waffle for pudding. All extremely tasty and filling.

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Sue Lawes . 2023-11-21

MORE AT Google

We have been to Frank’s before and now being diagnosed with gluten intolerance was really pleased to see that they offered this on the menu. Therefore we decided to book on a Thursday - mussels night. When we came to order the food I was told that despite clearly stating on the menu gluten free mussel options - the chips were fried in oil with flour. When I said I would not be able to have this it was met with surprise. I said gluten free bread would be lovely instead ( the other option to have with the mussels) I was told they do not stock this. I was tempted to walk to Tesco and buy some gluten free bread. I totally understand some restaurants are not able to offer gluten free options - but feel that the menu should not say gluten free if they are unable to offer this. The food we did have wss lovely, but let down by misleading menu.

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Ruth P . 2023-11-08

MORE AT TripAdvisor

What a great place. We visited for the first time and enjoyed the Whitebait and the Courgette Fritters to start with. The Sea Bass was great and the Cajun mussels were amazing. We finished with Creme Brulé which was lovely. Would definitely recommend and will come back again soon.

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Cathy Daure . 2023-11-06

MORE AT Google

Found this place on line as we were trying out a new dog sitter in the area. Courgette fritti gorgeous, crispy, nicely seasoned and the octopus was succulent. Mussel platter with garlic, couldn’t fault it (have the bread, not the fries, for the sauce). Husband had the New Orleans version and was equally satisfied. Would recommend highly. Only downturn is the mayonnaise comes in McDonalds style paper cup things. A little china pot please!

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londonmamaafrica99 . 2023-11-04

MORE AT TripAdvisor

Well priced food with a large variety of mussels. We each ordered something different and the flavours were great.

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Jessica Schweitzer . 2023-11-04

MORE AT Google

What a wonderful place. The food is delicious and cooked to perfection too. I have been here many times and will always keep going back

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Christine S . 2023-10-30

MORE AT TripAdvisor

Superb food, great atmosphere and great value for money. Always visit when I can , best in the area

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Personalised Gifts . 2023-10-27

MORE AT Google

The best ..but then it always has been ..in many guises or disguises ..

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johnny Moore . 2023-10-09

MORE AT Google

Excellent first visit to Frank's mussel bar after being told about it by my colleague. Huge lover of seafood and never heard of Frank's before so thought I'd give it a try. Booked for their Thursday mussel night and wasn't expecting it be so busy. Mussels were some of the largest I've seen and very tasty, there was only 1 downside and that was service was slow but this was most likely due to the restaurant being full and not staggering their bookings as everyone seemed to order at once. We will definitely be back.

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Joe Penney . 2023-10-06

MORE AT Google

Lovely restaurant, food was cooked to perfection and service was fast.

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Hannah Phillips . 2023-10-03

MORE AT Google

Very nice evening. Good food, service and atmosphere

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ron jeynes . 2023-10-01

MORE AT Google

Food as nice as ever. Service was good. Brilliant accommodating my dietary needs. Excellent, all six of us thoroughly enjoyed our experience thank you. We’ll be back.

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Hilary W . 2023-10-01

MORE AT TripAdvisor

Excellent choice of mussel dishes and extensive Belgium beer menu. Friendly and efficient service

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DAVID Bartlett . 2023-09-23

MORE AT Google

I love this restraunt for special occasions. The food never disappoints, the ambience is exceptional and the staff are very friendly. The only downside is that the parking is a short walk away. I was able to pull up outside to drop my disabled mum before parking.

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Tina sickler . 2023-09-20

MORE AT Google

Wonderful unique restaurant with lovely staff.

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Linda White . 2023-09-14

MORE AT Google

Fantastic food but Beer is terrible, no real choice and warm

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Amanda Winter . 2023-09-12

MORE AT Google

Amazing steak… my go to for a reliable meal.

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YouTube Name . 2023-09-10

MORE AT Google

Been here many times, and the food is always great 👍🏼

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S Birchley . 2023-09-09

MORE AT Google

Nice place, good food with friendly service. The prices are reasonable.

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Wing Yin Yeung . 2023-09-06

MORE AT Google

Food very poor have been several times over the years but this is the worse Not fresh scallops Mussels sauce tasteless water Waste of money

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Explore60452998839 . 2023-08-11

MORE AT TripAdvisor

Food was not good this time we have been there several times So don’t know if have new chef Have also messaged them Direct with no response very poor

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Norma Larner . 2023-08-09

MORE AT Google

Delicious food served quickly by friendly professional staff, in a lovely cozy environment with a great atmosphere.

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Anthony Grove . 2023-08-09

MORE AT Google

Married to a Mussel lover this fantastic restaurant offered not only 22 different types of mussel dishes but also a great starter and main course range and a dessert menu we were too full to test. We attended in a Wednesday lunch and hadn't booked but were treated pleasantly upon arrival. The building is beautifully kept and provides a great atmosphere for a meal and chat. We took a table next to the window so we could also people watch. The portions were very generous but quality also exceptional. I would definitely return many times and would highly recommend.

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Desmond Richard Lewis Hughes . 2023-08-04

MORE AT Google

Had a lovely family meal at this brilliant restaurant. The muscle menu is something I haven’t seen anywhere else and everyone enjoyed the uniques flavours. It is extremely busy so book before you go.

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Natasha Walthew . 2023-07-29

MORE AT Google

One of my favorite restaurants food is always great.

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Danielle Borton-Mason . 2023-07-26

MORE AT Google

Although I wasn't a massive fan of the scallops the muscles were out of this world. Will definitely be returning

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Mgr Spares . 2023-07-12

MORE AT Google

Had a very nice meal at the weekend. Very impressed with the quality of the food and there was plenty of it. Waitress was very efficient but after giving us the dessert menu she disappeared and didn't come back to take our order. As it was getting late and all other diners had left we decided not to bother with dessert. Will definitely visit again but perhaps book the early sitting. Those of us who had mussels all agreed how good they were.

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Karen Meager . 2023-07-03

MORE AT Google

Wonderful resteraunt with cozy atmosphere - although it's trade mark is mussels I opted for 8oz fillet and was on eod the best steaks I've eaten In A long time - highly recommended - very attentive and knowledgeable serving staff

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howard Thomas . 2023-06-21

MORE AT Google

A favourite of mine!!! We're working our way through the mussel menu each time we come, however there's only one problem.... They're all so good!

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Tanya Rogers . 2023-06-19

MORE AT Google

My favourite place for Steak and my husband for mussels

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Tina D . 2023-06-16

MORE AT Google

Not as good as we have experienced in many visits previously. The same items on the menu are not the same quality as previously and the explanation given by staff was weak.

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john robertson . 2023-06-09

MORE AT Google

Absolutely fabulous food. We were table of 4 all had great food. Waitress was exceptional. Took great care regarding one of our allergies. Highly recommend

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kim west . 2023-06-03

MORE AT Google

The lobster was small at a cost of £50. Not best value for money. Mussels where good but mussels are not difficult to cook and present.

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LynBD . 2023-05-30

MORE AT TripAdvisor

I don't like fish but my husband does and we loves it there, I can say they do a great steak!

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Sandra Wicker . 2023-05-21

MORE AT Google

Food here is the best!!! Franks 1st St.Leonarfs then Desh, All very different but spoilt for choice nice variety on the menu to choose from. 10/10

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Hayley Pasfield . 2023-05-13

MORE AT Google

Such a lovely restaurant. Brilliant service. Darcy was our waitress and she was magnificent.

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Peter Brighton . 2023-05-06

MORE AT Google

Good food, good size portions, attentive and friendly staff

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Russel Alcorn . 2023-04-20

MORE AT Google

Not the first visit to Franks but always a pleasure to eat there. Good to still have a proper restaurant for a special occasion, too many have closed. Staff were great and a good variety on the menu.

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Stephen Rose . 2023-04-20

MORE AT Google

Went to franks for the first time this weekend, the food was outstanding. I loved the whole atmosphere myself and husband had a lovely time , the staff was all very helpful with any questions we had about the menu. We shall both be back again. Lovely hidden gem restaurant

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Tina Harrison . 2023-04-18

MORE AT Google

Been here a few times usually excellent. Tonight not so much, the poor waiter made a mistake with our starter and that took ages, no problem we all make mistakes but the manger/owner maybe, Frank (not sure) did not look happy. Came to our table we thought to say something but no he just put two plates down ready for the main course with such a scowl on his face. Could have said sorry for the mistake but didn’t say a word. Too bad really as we do like the place. When dealing with customers one needs to put your feelings aside especially when they’ve done nothing wrong!

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L Dip . 2023-04-17

MORE AT Google

Really nice place to have dinner

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Deividas Matulevicius . 2023-04-09

MORE AT Google

Have been coming to Franks for a number of years, and the 5 stars alone are for the amazing service we received tonight from Darcy. An assets to the restaurant they are lucky to have her.

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Jacqueline Giacomini . 2023-04-06

MORE AT Google

A charming and welcoming restaurant with very friendly staff and amazing food.

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Karine Harrison . 2023-04-03

MORE AT Google

Great choices on the menu, mussels fantastic, very attentive staff, this would have been our second visit, the first one pre Covid, we will go back next time in the area

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cristelCambs . 2023-03-28

MORE AT TripAdvisor

Lobster and baked mussels dinner, Excellent food, wine and beer selection. Great staff also

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omar mullick . 2023-03-20

MORE AT Google

Wonderful experience at Frank's Restaurant in West Malling, very nice atmosphere, excellent food, friendly attentative staff , one small point could do with a larger selection of soft drinks & beer.

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Bernard Foster . 2023-02-28

MORE AT Google

Bad people owning this restaurant, food and quantity and quality rubbish small portions , be careful if you leave a deposit they forget to take it off the bill, the waitresses don’t talk English , we are awaiting a £35 refund due to bad service on Saturday night, we have been told 6 times it is coming back on our credit card what a load of rubbish, very very disappointing would never go there again, main course we asked 3 times for the chips and bread the food and service were very poor wish we had gone for a curry

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jules julia . 2023-02-28

MORE AT Google

Fantastic place for mussel selection... lovely seafood & full of history.

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Cassie Pittaway . 2023-02-27

MORE AT Google

First visit, booked to go back next week!! Food excellent, service excellent and lovely old building!!

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judi burgess . 2023-02-17

MORE AT Google

Have heard about this restaurant and have only heard good things so thought we would try it. Extremely welcoming staff and very nice restaurant. We went on a Thursday when do a special deal. We had prawns and prawns and avocado to start. Very tasty. For mains we had mussels I had green thai curry my partner had cheese and bacon. Really nicely cooked and served. Waitress was extremely helpful. Food was cooked fresh and arrived hot. There is plenty to choose from if you don’t want mussels. They have a good selection of desserts too. Of course we had to have one. It’s worth going we will be going back soon. Thank you to all the staff who made it a very nice evening

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Tim B . 2023-02-16

MORE AT TripAdvisor

Over priced and over rated had muscles in places before that were better and not as expensive the food was nice but not priced correctly

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Alex S . 2023-02-13

MORE AT TripAdvisor

The little angry owner “middle Frank” I think he called himself. Is some what a disgrace. If my son or daughter worked in this place and I was to hear him speak to the way to them he did this evening, (on three separate occasions), I would knock the fella clean out. As a table of 5 (not busy) staff and food was amazing, but when I challenged frank on his management skills his reaction was just as unsavoury. I urge not to let your sons or daughters work here the geezer is a grade “A Bell End” I won’t be coming back as it’s a shame because food and service was good .

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nick muller . 2023-02-09

MORE AT Google

We went there for my Sons Birthday it was his choice. We have never been there before. It seemed nearly everyone there last night was celebrating a Birthday. The service was very good and the staff were very attentive. My youngest son is vegetarian and he enjoyed his meal and our food was really good and the presentation of the food was pleasing to the eye. I would definitely recommend this place and hopefully we will revisit it sometime in the near future.

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Jackie O'shea . 2023-02-08

MORE AT Google

Me & my husband went for the first time , my husband was having to be on quite an awkward diet so I called up in advance and Frank was so accommodating. The next night we went in for the muscle night where you choose your muscles with either fries or bread and desert. I had the bacon and leek in a creamy garlic sauce and my husband had the indian one. It was absolutely fantastic! The staff were on point, very accommodating and the price was super. Just sad we don’t live local.

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jennytH5426IB . 2023-01-26

MORE AT TripAdvisor

Lovely lunch. Didn’t think I’d get full on sea food but I sure did. Lovely place. Great service. Quick and efficient. Not overpriced either.

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Gabriel Chandler . 2023-01-23

MORE AT Google

Use this restaurant often throughout the year, always good service and tasty food. As for the review below, we were sitting next to them and they polished off the entire platter. Even the wife wanted to swap her pot of muscles for a platter, after...

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krisbK8864LT . 2023-01-15

MORE AT TripAdvisor

Really nice place. Very friendly staff and no music blaring out! Food and service was fantastic.

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Tina Arnett . 2023-01-15

MORE AT Google

I ordered the baked platter (advertised as half shell mussels in a platter with garlic sauce and breadcrumbs). I was served steamed mussels in their full shell in a pile on a platter plate with thick non-garlic cream and some bread crumbs sprinkled over it...

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lloydasmith . 2023-01-07

MORE AT TripAdvisor

There were a lot of young staff members who felt slightly under prepared. The taps didn't work in the toilets and when I asked about it I was given a wet wipe instead. The food was okay, some dishes were better than others. We went at a busy time of year so perhaps it'd be better at less busy times

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Jade Scannella . 2023-01-03

MORE AT Google

Many times we have visited here and never left unsatisfied. Been coming here years and have never been recognized as a regular lol. Very good restaurant, get the mussels.

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dovester112 . 2022-12-12

MORE AT Google

Fantastic experience. Amazing food. A wonderful evening.

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Anne Ashworth . 2022-12-05

MORE AT Google

Great variety of dishes on offer - not just seafood so something for everyone. Generous portions. Lively atmosphere. Would definitely return.

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Ann Marie B . 2022-11-11

MORE AT TripAdvisor

It's the first time I've been to Frank's, loved everything about it! I'll be visiting again. Thank you 😊

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kim munro . 2022-11-04

MORE AT Google

Had a great meal the lobster was the best, have just booked to go back.

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Horton Builders . 2022-10-30

MORE AT Google

I visited Frank's for the first time last week and I already can't wait to go back. The restaurant has such a cosy feel about it and the staff were really friendly. If you visit Frank's you've absolutely got to order from the Mussel menu - I went for the classic garlic creamy sauce with chunky chips to dunk in - delicious!

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Hana Chivers . 2022-10-18

MORE AT Google

Lovely food lovely staff & a great atmosphere

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Gillian Saunders . 2022-10-15

MORE AT Google

Good choice of mussels on the menu, plus a nice range of starters and other main courses. A couple of decent Belgian beers on tap. Very friendly waiting staff.

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Martin Fisher . 2022-10-06

MORE AT Google

We always have a wonderful meal here. Beautiful building, friendly, professional staff and delicious food. Fantastic every time xx

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D M . 2022-09-27

MORE AT Google

So much choice of mussels and on Thursday for £20 you can’t go wrong.

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Paul . 2022-09-24

MORE AT Google

Lovely food and best service from the staff 😁😁

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Daniel Robins . 2022-09-05

MORE AT Google

Can’t fault the food or the service. I liked it that much, have booked to go again next week.

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patricia lovelock . 2022-08-27

MORE AT Google

Top quality seafood, my parents had the sea bass and couldnt speak highly enough of it. The mussels were equally delicious and went down easily. Cant speak highly enough of Darcy (hope thats spelt correctly!) wonderful hostess! Will definitely be back as soon as possible! Thank you for a great meal!

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MrPayne273 . 2022-08-26

MORE AT Google

Excellent service and excellent quality food a really delightful place and will visit again

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Gerald Oliver . 2022-08-18

MORE AT Google

You cannot fault the food at Franks the staff are engaging and friendly, on a downside what they charge is not what is displayed, how can you charge £5 for a lemon and lime with £1 for a splash of lime? Two of our meals...

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423James_O423 . 2022-08-13

MORE AT TripAdvisor

Great food Great menu brilliant service

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Ian White . 2022-08-12

MORE AT Google

Amazing food. Decent beer selection

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Lee Wells . 2022-08-10

MORE AT Google

Hubby had mussels and they didn't disappoint, but my mushroom stroganoff was very underwhelming. Deserts delicious

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Sue McCarthy . 2022-08-09

MORE AT Google

Always love it there. Been many times and definitely will visit again. A+

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Anna . 2022-08-01

MORE AT Google

Love this place, amazing food, looking forward to next visit.

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Paul Fuller . 2022-07-24

MORE AT Google

Delicious meal. Great atmosphere. Excellent service. Value for money. Will be going back soon.

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Rachel Brunner . 2022-07-15

MORE AT Google

Food very good, as always, but the waitress service needs improving...she looked bored and that she would rather be elsewhere

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Andrew Carlow . 2022-07-12

MORE AT Google

Always a great meal in Franks. Perfect location for a catch up with friends and a great steak.

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kevin sunnucks . 2022-07-04

MORE AT Google

Been to Franks once before and the food was good. Have a friend whom lives in Kent that I visit occasionally as I live in London. So booked again, the service was good and the food plentiful and yummy. The only criticism I have is...

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Guide595431 . 2022-07-03

MORE AT TripAdvisor

Really enjoyed it here. Highly recommend. Will be returning shortly.

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Mike Bradley . 2022-06-07

MORE AT Google