Frankie & Benny's New York Italian Restaurant & Bar - Portsmouth in Portsmouth

Steve was rude fire him now but the food was decent 👏 it smelled alright but it made my baby brother gag so he was sick in the toilet also when he spilt his drink they refused to clean it up

My mum and I are regulars at F&B Gunwharf - and Sam I think knows that! Always gives amazing service, memorises the order (and we heard him today making sure that the chefs sorted our swaps out), refills the drinks without being asked, and ticks every box you would want for a great lunch experience. Food, as ever, delicious 👍🏻👍🏻

We hadn’t planned to go to Frankie and bennys but glad we ended up there. Our waitress Paulina was great, gave fab service, was very friendly and gave us suggestions on local places to go. She made recommendations from the menu and interacted with the kids. The food was also spot on.

Visited on a Saturday afternoon and the restaurants was full to capacity, the service and food was good. The only problem was it is a place where we heard the “Happy birthday “ recording at 100 decibels at least 10 times in 2 hours. It is SO noisy, we found it difficult to hear each other talk and the birthday song made us jump every time, as it was so loud.

Had a lovely Valentines meal with the wife and was served by a wonderful server Sam (looked like Barry Keogun) He was really nice and didnt point out the fact me wife said you too after he told us to enjoy our meal. He was amazing

I had cheese bacon mega burger with jacket potato which I thoroughly enjoyed and was totally full afterwards couldn’t manage another thing my husband had the pepperoni pizza which he didn’t enjoy as he said it was too salty so he just picked at it if my husband says it was too salty it must have been as he likes salty things but this was too much

Friendly staff, chefs that are happy to make delicious food to your preference, and desserts worth waiting for. We drive an hour from home just to come here. As I said, love them!

Despite being only half full the service was very slow, waited 15 mins to be seated when there were many empty tables, 20 mins to take order, 30 mins for starters to arrive - they were cold - another 25 mins for mains to come out, steak meal had cold chips and cold, dry shrivelled up old looking tinned mushrooms, pizza was undercooked (to a raw dough degree) and had barely any topping....staff seemed friendly but quite clueless. Very very disappointed.

Came to this Frankie and bennies yesterday and was very unimpressed. The server we were served by didn’t seem very interested and spent most of her time on the phone and then over charged us. When it came to refunding they refunded the whole meal and made us pay again which meant we were out of pocket and are until the money is returned to us. Will certainly not be going back here again.

Frankie & Benny’s Gunwharf was chosen by our son for his birthday meal since he has always liked the venue and the beef burgers (we were also hoping for the little ‘Happy Birthday’ celebration the staff give at the table). Unfortunately our experience was very poor. Six of us were squashed into an uncomfortable bench seat table with nowhere to put our coats. Because the seats were ripped and sagged badly we had to move to another bench table. Then we were told that there was no beef, so no beef burgers, and no draught beer. There was no apology. The place was practically empty and there was no birthday celebration from the staff. Never again!

Food was lovely, but starters were such big portions we could barely touch our mains. Had to wait so long for food we were sat there for over an hour. It was very busy. However, our server, Tricia, was very lovely. Friendly, smiley, and attentive.

We just had a lovely dinner tonight. We felt very welcome on arrival, food was great and the lady who looked after us was very attentive. What else could we ask for...🙂👍

Good food in a fun atmosphere. We had a very good meal and the children loved their food but the toilet facilities were really disgusting. Someone had been sick all over the gents but they did not have available people to clean it up so the guys had to use the disabled toilet. The ladies was blocked and pretty horrible and didn’t look like it had been cleaned all evening. Having said that our server was lovely and efficient and the food was as pretty good.

The food is overpriced for what they serve and Portions size are small. Chips were cold on all 4 of our meals which all had to replaced. We used to eat here regularly but this is our last visit.

Absolutely loved it ♥️ the food was excellent, really scrummy, served promptly with a smile and great value for money. Most of all GEORGE 😘 what a total gem, this young man made our visit complete, nothing was too much trouble, he was working flat out and I didn't see him stop the whole time we were there. He was attentive without being a nuisance and his demeanor was perfect professional and warm and friendly. I can't praise him enough, he made the whole experience perfect 👏👏

Great food with fantastic service from George, who made our time even better, and a lovely setting :)

My partner and I went out for a spontaneous meal together and were greeted by George. He provided a great service and was very happy and cheerful. The food came in very good time even though it was very busy. Thank you x.

We have used this restaurant many times before. Our waiter George was very professional and friendly. He is a credit to the team. Keep up the good work George.

Always like to come here when visiting as the staff are cheerful & helpful. I had the carbonara with chicken added which was Amazing! My husband had the macoroni cheese which he also enjoyed. We had a garlic bread with cheese also to share. The...

Four of us went for a meal here on the evening .we all had different meals all of them came out the same time and were all hot.all the staff were polite and helpful.

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Very busy and had to wait half an hour by the entrance for a table. Food portions are very large so it’s probably a good place to eat with a family .

We have visited Frankie and Benny's at Gunwharf Quays several times and our son is a frequent customer. We have nothing but praise for the friendly, polite and helpful staff, and of course, the food is always excellent. Could not ask for a better, more...

A lovely meal and evening was had by all 15 of us, service was excellent and a big call out for Evan who was our waiter on his first night!! He was polite, friendly and helpful 😊😊😊

Great night in Frankie’s, we were greeted very warmly by Agostino the manager and seated very quickly, our host for the evening was Fernanda, who was polite and attentive to us throughout the evening! The food was delicious and hot and served in a timely...

Quick overnight trip to Portsmouth to support my sister doing an abseil down the spinnaker tower. We came here for a family meal the evening before and what can I say, the service was amazing. Adam was our server and he was very helpful and...

Good friendly service. Chose a chicken pasta dis and garlic bread with cheesecake to follow. All good.

This place was so accommodating for a fairly big family with young children (4 adults, 3 children). Tiago was totally wonderful. He was so attentive and nothing was too much trouble. Such an asset to the company!! Thank you!

Fantastic food with incredible service from Sam! Sam was lovely and had fantastic attention to detail. Sam memorised out whole order without having to write it down, everything our refillable drinks were empty he notice straight away and brought us more. The food was also...

Had a lovely Mother’s Day at Frankies. Sam was super friend and helpful. Food was quick and decent. Will definitely come again.

Just left here after waiting around for 15 minutes to be served. We gave up and left which was a shame as the food looked good. The manager walked past our table at least 3 times and didn’t think to help his team to serve...

Fantastic service & food, the manager Argentino was particularly helpful. Would definitely come back next time we’re at Gunwharf.

The service at the restaurant was terrible. My friends and I ordered through the app but some of the ordered crashed meaning we had to speak to a waitress to sort out order out. She was very polite, but it took ages for our food...

We had a wonderful day out and the icing on the cake was our lovely meal at F&B’s. The manager Argentino’s welcome was warm and inviting, putting smiles on the whole family’s face from when we entered until we left. He made sure to take...

Really great food and great service was able to find us a table even though it was very busy, food came quickly and was amazing. Billy was our server was extremely helpful and kind and was keen to make sure everything was okay, and the...

We booked our table on the app which was easy, we arrived early to the restaurant where we were met by one of the managers who said it wasn't a problem we were early and shown to our table. It was very busy in there...

We had a lovely meal . The manager and waitress Tiago always helpful. We will back soon. Thank you. Highly recommended

I had the margarita pizza, it was cooked perfectly, the staff were so nice and outgoing will 100% be coming back.

I came with my mum for lunch on Saturday, once again excellent service from friendly attentive staff, food and drinks served promptly and food was hot, fresh and lovely! All staff we spoke with were polite and friendly but special mention to our waiter (...

I have mobility problems and the Italian Manager was extremely helpful from the time I first telephoned to book a table and explained my needs and throughout my visit with family. Our waiter (who i found out at the end of our visit was also...

Booked in for a family meal in advance and the Italian manager was so helpful with accommodating my disabled mum and said he'd be there at the door to help us. An unfortunate incident on the motorway meant we were 2 hours late but the...

As always exceptional service. Always made to deal welcome. Fantastic food!! Not a clear plate until pudding beat us all. Adam was our server and very attentive, the Italian manager as always excellent advice for my 8 year old of not speaking to strangers.

Food was good. Delivered promptly. And the waitresses Fernanda was really helpful and friendly. Heating wasn't working but they had industrial dryers to help out

The only reason this isn't 5stars is because it was rather cold in there. Seems the heating was broken. I didn't want to take my coat off which isn't ideal when you want to chill and eat lunch. Apart from that it was wonderful. My...

My boyfriend and I are regular F&B visitors. We were concerned when the food arrived just under 10 minutes. My BBQ chicken pizza really was poor. There were no chives as advertised, the base was so thin that as you picked it up, all the...

Jenny was our server and she did a really thorough job. So accommodating to having 2 small children with us, the food was quick and tasty

Unfortunately visited today and didn’t have the best service. I understood that it was a really busy day and took it into account, however we were seated on a table of two in the corner and seemed forgotten about. It took 15mins to order drinks...

Last time I visted this branch was about 6 years ago and it was excellent. This time however it was aweful. I ordered a New york BBQ chicken and when it came it looked like something you would order from a theme park and it...

Visited as a family of 4 (2 adults and 2 children) Friendly staff, great customer service. Food was really nice and we didn't wait too long even though it was busy.

Restaurant had no knowledge of booking of 6 - threw 3 tables together at back of restaurant all different height and sizes. Understaffed - waited over 20 to order drinks. Loaded cheese & bacon potato skins tasteless, ribs burnt, tough chicken. Will NOT be returning...

Went for lunch. We're a family of 4 with a dog so sat outside. After some confusion about how we would be served outside we eventually got our menus and ordered. The food was excellent and arrived to our table promptly. A special mention goes...

We had limited time to grab something to eat before our film started in the cinema next door and the staff - especially Agostino - were excellent. Rushing our order through and making sure we were well looked after. Thank you - it is so...

Got shown to a table. Choose what we wanted and tried to order. After short while we called someone over and they explained they needed to unlock app!! This would of helped at the beginning. (Due out stay few other customers had same issues). Went...

Friendly Staff, our waiter was Adam and a real asset to the Restaurant. We ordered cheese burgers and fries and they didn't disappoint. A real American atmosphere and food flavour, it was what it was a burger and chips. A nearby table was having a...

Celebrity service from Sam this afternoon. A massive well done and a great credit and asset to the team and company. Order #875 Thank you Sam!

Me and my boyfriend have come here for the past 3 years, after travelling to the isle of wight. Every time we have never had a bad experience and especially this year we were met with outstanding customer service and incredible food/drinks. Tiago was an...

We went to gun wharf quays shopping last week. As a treat for the kids I promised we would go to Frankie & Bennys. We went for the set lunch as I’m a single mum on a budget. No refill soft drinks were available. Bottles...

Well.what can i say visited yestaday portsmouth food was out standing service was bit slow asked for my water few times but food was out standing i order dirty dog was Awsome wife order meat balls was Amazing as well will go back soon ...Keith/Annie...

Unfortunately the host did not know what tables were available and was extremely unhelpful. We eventually were seated but so upset we decided we did not want to spend our money in the store. I would suggest empoying someone who understands how to seat a...

Myself and my husband visited Frankie and Bennys for a meal after our afternoon at Gunwarf Keys. We were served by a young 'handsome Italian guy' husbands words, who was very attentive and really friendly. We had 2 for 1 cocktails and a tasty 2...

We had a great meal. Everything was delicious and the service was top notch. If you are lucky enough to be served by Tiago. You will be thoroughly looked after. All the staff were friendly and helpful.

We went here on 5/6/22 as a family of 4 adults and all of us had different main courses. Not one us us said that their main was anything but average at best. Will not be returning

Jazz was our waitress and what a fantastic job she did. Honestly made the evening well worth it. Drinks were amazing. Food was absolutely delicious. Really lovely evening with laughter and great food.

Very nice food, professional and attentive service from Megan, great atmosphere. Enjoyed the ribs very much, just the right amount of BBQ sauce. Thank you.

We tried to book by phone but they did not answer the phone , we went anyway on the off change of getting a table , on arrival the place was empty , the calamari was dreadful and so was the southern fried chicken ,...

We were seated quickly and waited on immediately.Our food order was taken by Dana who impressed me by her ability to remember everything without writing it down.All food was delivered without wait and was absolutely delicious.Dana couldn't do enough for us and was an absolute...

My wife and I visited this restaurant on Tuesday just after lunchtime and found it to be clean and tidy. Our waiter George was very friendly and polite. He made our visit enjoyable

Visited in April with some friends and the service was shocking, food came out undercooked and looked as though it had just been taken out a microwave. Wouldn’t recommend visiting here at all!!!!

In the heart of gunwharf quays this chain restaurant will offer you 30% discount on mains if you have been to the cinema next door. Ambience was nice, big family tables not too penned in. So much choice on the menu, it’s a mixture of...

We were unsure where to eat while at Gunwharf Quay as there is quite a lot of choose on site, so we decided to give Frankie & Bennys a try. And we were glad we did. I had chicken burger with added bacon and my...

Visited this evening after going to the vue cinema with my partner, was actually the best meal out I’ve had! Amazing service from Samuel who dealt with all of my allergies and questions professionally and took me seriously! Absolutely fantastic service and food was great...

Amazing day in frankies , food great also staff very attentive with my son allergy actually not easy when my son have a lot of allergys , a big thanks to frankies

We ordered a couple of starters; calamari and tomato and mozzarella salad and a couple of mains; salad dish and a chicken dish. All were very tasty. Service from Harrison was excellent. I would prefer there to be a wider choice of fish dishes but...

Food portions have shrunk dramatically while the price has gone up. Quality of food wasn’t great, have had better in a roadside cafe. Service was poor, very uninterested & bored looking male waiter. A very poor experience overall & won’t return or recommend

I wouldn’t send my worst enemy here, staff amazing, food disgusting value for money, cold and run of the mill for money, go to Chiquitas opposite to avoid disappointment.

Frankie and Benny's was great, lots of veggie choices and accommodated us all (big table of 10) with no hassle Ivelina was polite, helpful and didn't rush us, lovely waitress and my canalloni was nice

The service and the staff were fantastic and the food was okay but feels quite underwhelming due to it being a bit more expensive. The restaurant also felt a cramped due to its layout.

Went with a meal with my mates this Monday afternoon Sam who served us was brilliant and friendly and we really enjoyed our meals. 😀😀😀

I’ve been today with my some Italian friends and for some strange reason we had one Italian waitress. She was funny and smiling person and very helpful to advice and describe some plates. The meal was very nice, obviously we can't compare the Italian pizza, for the price was nice as well. We will be back.Thank you F&B and thank you Grace

Avoid this place at all cost food overpriced rubbish If u enjoy paying for a hot and Noisy atmosphere waiting for an hour for food that resembles a greesy spoon We will not be back

Fab service from ivelina well done frankie and bennys amazing meal once again. Love coming to this place

Visited this evening with husband and 8 year old son. Food was very nice, service was quick and our server, Sam, really engaged with our son and made his experience a really pleasant one! My son chose sliders and asked if he could have two beef and on chicken, and Sam arranged it for him.Great service with a smile! Thank you for making dining out with kids a lot easier than it usually is!!!

Ivelina was a great waitress and the food was just as good. Well done frankie and bennys u have done a good job

Very let down I used to love Franky and Benny in Brighton but this one was a let down the food was smothered in sauce to try to give it some taste , horrible and to noisy wont go back !

Good work kitchen, great service from ivelina and was nice to see the management so engaged. Looking forward to next visit.

We were greeted with a friendly manor from Tony, and served quickly for all courses. Food was amazing and looking forward to coming back again.

Great family lunch our server Chris was awesome, meal was cooked well and arrived within an acceptable amount of time will DEFINITELY be back

If I didn't get offers I'd not bother as they are pricey for the type of food. Service can be hit and miss depends how busy they are . Place gets noisy!

Me and Twin were greeted on Tuesday by our waitress who showed us to our table. Took a few minutes to settle in and look at the menu before our drinks order was taken. I ordered the Cheese burger from the lunch menu for £14.99 for 3 courses and Twin had the meatball which were on the main menu. Food was good and plentiful. Staff very attentive and polite. Love this chain and will be back when we are back down

Just perfect service from our waitress Paulina.....The food arrived hot & prompt....& we left full & happy....

Went for lunch with friends, great service, food was very tasty, wonderful service with a smile from Sam. Highly recommend!

Came to frankie and bennys for dinner with friends and children and the food was amazing. Paulina our waitress was amazing. Helping at all times and very friendly. Haven’t had service from a waitress like this ever. Definitely would recommend and would definitely come back and eat.

We visited on Sunday and sian served us She gave service with a smile and was brilliant. She recommended some great food as well. Will return

We visited as a family and were greeted right away. We were sat upstairs on Sunday and were immediately severed by Sian. She was fast and efficient and brought our drinks over right away. Good food and good service.

I’ve been today with my friend it was Helpful and lovely staff, especially our waitress Grace was excellent and perfect service. More selection on the menu. Could be my regular if I'd lived round there! Perfect

Went into frankie and bennies in gunwarf quays with my Fiancee and was served by a gentleman by the name of Tony, the service we received was very friendly and heldful, besides the fact it got really busy Tony made sure we received everything we ordered promptly and ensured we had everything we needed.

Great food and excellent service! Our waiter Tony was polite and very helpful 10/10! Good was excellent and arrived quickly!

I came into Frankie and Bennys today for a spot of lunch. I am a customer service specialist trainer myself and I have to say I was very impressed with the service delivered by Tony. He was very professional as well as immaculate in his skills and behaviours as well as his presentation. He was friendly and approachable as well as making sure nothing was ever to much bother to ask. He asked the right questions, he came to the table at the right times and he made the whole lunch experience more enjoyable.

We had a lovely server on our visit named Grace. They were very attentive! Made sure we were okay and looked after! I recommend this restaurant for them alone!

Dommage que cet endroit soit aussi bruyant car service et cuisine sont convenables. Carte des vins convenable. Une table à l'étage est à conseiller.