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3,5

Based on 257 opinions finded in 1 websites

3.5Ambience3.0Cuisine3.0Price3.5Service
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Nº 1042 in 1391 in Fife

Nº 16 of 25 American in Fife

CUSTOMERS TALK ABOUT DISHES WITH.. bacongarlicsteakcookedpizzaspaghettisaladbolognesepaymeatmusteggschickenpastacheese

Score
OpinionsNoteTripAdvisor2573.5

comment_iconOpinions

Took my mum here last Thursday and it was the worst ever!!! We both ordered a pizza and it came swimming in grease. The base tasted like a biscuit and the cheese tasted off. We both ate a few bites and that was it. Our initial waitress was lovely, very friendly and polite the second was rude & dismissive. She wasn’t interested why we never ate our meal she just wanted the bill paid. My mum doesn’t like a fuss so I laid the bill and left. Was angry with myself after I got home I should of stood my ground and not paid the bill. Have had many meals here and birthday celebrations however i won’t be back. Will stick with bellitalia & tony macaronis. Disappointed in Frankish & benny’s

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Kw1409 . 2020-02-16

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I visited on wensday 12 February 2020 and the food is delicious definitely coming back great great great food

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LiamJamesAllen . 2020-02-12

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Took the wife and kids tonight the kids were served lumps of batter which contained no nuggets (chicken) safe to say the kid left it, followed by that was my wife's lovely pasta which was spaghetti cooked till it was just one giant lump of mush completely un recognisable as fresh pasta,it did come with under cooked meat and for the sauce pmsl it was a basic white sauce with parsley covering this mistake of a meal. this was not an Italian carbonara. The sweet potatoe fries were as limp as the pasta and would be more perfectly described as sweet potatoe mash (sludge) that is what went so well with my over cooked hot dog and stale bun which was not as described. In all honesty I would not take my worst enemy to this dive of a restaurant on the bright side its a nice retail park and does have a greggs if your looking for disgusting food cheaply unlike frankie and bennys who are cheeky priced and falsely advertised as an Italian restaurant

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H7130ZDkyleg . 2020-02-04

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Okay food but overpriced and alcohol pricing ridiculous, live nearby and would go more often if it was more reasonable .

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Weesarah1980 . 2020-01-02

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Meal was ok, nothing special, tasty enough burgers, but why oh why cant they get basic serving sorted if only to get chance of tips, ask customers at some point in meal if enjoying, also the fact I had finished drink at starter then ask if would like refill, just poor service, hence I wont leave a tip, where not deserved, I think basic training required here

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Visitor3252 . 2019-12-14

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We went for breakfast and had a lovely waitress the restaurant was not busy,my husband had the breakfast which was cold he returned it and they dutifully "pinged it" my breakfast got hot by the middle!

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Angela J . 2019-10-31

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Enjoyed a great meal for my mum's birthday. Food was terrific and our server Grant couldn't have done more to help us. Would definitely recommend to others.

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Michael D . 2019-10-18

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Having recently visited F&B in Kirkcaldy the service and care that Daniel who was our waiter gave us was second to none.First thing he asked about was allergies in our party we had one who was Dairy free that was no problem, a iPad was produced so picking out Dary free options was easy.Getting drinks was also interesting the 3 of us without any allergies were served first and Daniel returns with the last drink with one having an allergie they are served that different, apparently this is normal practice anyone with allergies is treated that bit special.The main course was also served this wayThe Dairy free option the question was asked about the garlic buttter not to worry the garlic butter is also Dairy free Yes all in all the way Daniel look after us was first class and the was F&B train the staff was also first class, I don't think in all the place we have eaten we have ever been looked after so well from the Allergies side of things Good lad Daniel

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Alistair1955 . 2019-10-16

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Our family decided to drop in here for a late evening meal as we had a 2 for 1 voucher on our F&B fone app. We ordered our food and drinks which came out soon after. The food that was served up was ok but everyone at the table found it to be a bit bland and the fries were cold. We will probably come back in the future but only if we have a voucher, hopefully the food will be a bit tastier. The servers however were polite, prompt and well presented.

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berglas71 . 2019-09-29

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Served by Hannah who was very pleasant and efficient. Food good and handy for a quick lunch. What a refreshing change to see nice loos. Thanks!

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RJF1972 . 2019-09-27

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This place is handy for me, we were served by Hannah and she was lovely. Food was really good, just an enjoyable evening meal.

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Andrea T . 2019-09-26

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Decided to visit here for the first and it will be the last myself son and great grandson went for a meal on Saturday night great grandson had chips with chicken nuggets maybe we should of got the same my son and I had a sirloin steak it was like a bit leather we couldn’t even chew it sent it back and didn’t even get an apology and they had to cheek to ask if we wanted another one as it is an American style restaurant thank goodness I don’t live in America if that’s the best they can do

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Fugiami . 2019-09-21

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We came to the restaurant to celebrate my husband's birthday. Some people ordered food from the Special priced menu and some ordered from the main menu. My daughter has several food allergies so the server sat down with us and went through the foods that she could eat before we ordered. All of the food was really good. The server washed their hands in between handling plates of the normal food and the foods for my daughter to ensure no cross contamination. We were able to use vouchers from this spree book against the items from the main menu saving us some money. :-)

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jennifromtheblok . 2019-08-09

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Ordering new kitchen which took 3 hours so we were pretty hungry afterwards and decided to try F&B;'s. Will not be back.

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Dohapunk . 2019-07-31

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My husband and I went for a meal on a Saturday evening. We've not booked a table.

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Bokkie1701 . 2019-07-28

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Really disappointing, premium prices for mediocre food, soggy bruschetta, cheap quality chips. It’s all about the profit not quality, sadly won’t return and can’t recommend.

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lyndielou70 . 2019-07-01

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We dined here as part of a birthday treat for my daughter. We were greeted at the door by a server and taken to a booth, we ordered drinks and then our food. We opted for the 3 pasta and 1 pizza option. When the last pasta dish came out it was the wrong one, however when the server was told she immediately took it back to the kitchen and brought out the one we had wanted not long after without fuss or bother, well done, we got some extra fries with the food and we found that that was plenty to feed 4 of us. All the food that was brought to the table tasted really nice, the only one small niggle we had was one of the pasta dishes was a bit al dente but didn't put us off eating it. We then ordered our sweet dishes which were really good. Strawberry waffles were really nice. The servers were polite, prompt and well presented and went the extra mile to make our evening a pleasant one. Sorry can't remember your name but you were working Friday evening of the 14th June.

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berglas71 . 2019-06-16

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Went for Fathers Day Breakfast with my Grandson Wife and Daughter. Family Breakfast.

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Ian C . 2019-06-16

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Have been a few times for dinners and it’s always been very nice,I ordered a 10 inch pizza which was nice but thin wasn’t the word , previous week I ordered a skinny pizza which is what I got, this pizza was wafer thin couldn’t even taste the dough ,ruined it for themselves won’t be back,take a page out of Toni Macaronis pizza which is also thin and crispy but nothing like we got ,we did have a lovely sweet,and the waitress was really nice , she did ask how our food was and I did tell her ,don’t no if she would tell the chef,feedback is what you need from your customers so you can improve.

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Alberton8851 . 2019-06-14

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Served by Rosie, she was very lovely and sweet. Excellent service and manners. Thanks :) - Charlotte

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Charlotte B . 2019-05-25

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Had breakfast at Frankies and Benny's this morning. Our server Emma was full of smiles and very pleasant. Food was freshly prepared and service was quick. Excellent value for money with unlimited food refills.

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nicolamercer89 . 2019-05-04

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Was here for a lunch on sunday. Main was great and received very promptly.. and as were both brownies for desert. Server was amazing, very attentive and polite, think her name was hannah. Will definitely be back, was overall a really good meal.

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demiw2011 . 2019-04-16

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Lovely food, welcoming friendly staff, cosy restaurant. We'll recommend and reasonably priced. Will be back again.

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Lizzyjane44 . 2019-04-13

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My favourite restaurant Kids love it! Got free slime today! Great vegan and gluten free choices! Where we always Head when celebrating birthdays

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Kimberley2811 . 2019-04-07

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We booked a table for 5, for a family tea. We all had the 3 course evening special. Good service and great food. Drinks good, with unlimited top ups on soft drinks. This is our first visit, we will return again.

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purplerain47 . 2019-04-05

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Four of us arrived here late but managed to get a booth without pre-booking even though the place was really busy. We opted for the family set meal, 15"pizza, 3 pasta dishes and, charged extra, 2 sides of chips with a mixture of drinks. The food that was served was ok but the pasta dishes could of done with extra salt and seasoning as they were a bit bland, the pizza could of been cooked a little longer, the lattes were warm and cooled down too quick, the coke light and normal coke tasted the same. However all food was eaten (salt and pepper supplied on the table helped) The deal for the food was less than £25 so happy with the price and the helpings on the plates were more than enough for 4 people with a healthy appetite . The servers were polite, prompt and well presented.

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berglas71 . 2019-03-14

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Haven’t been to f&b; for a few years as previously felt it had gone downhill. Had the lunch menu which were decent sized portions and well priced.

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. 2019-03-03

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My husband and I went for an evening meal.

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. 2019-02-07

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Attended for lunch with friends, was served by Lesley Ann, wonderful service and really good experience :)

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. 2019-01-29

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We ate at Frankie and Benny's in Kirkcaldy for our daughter's fourth birthday. The staff were excellent, both the floor manager and Jamie who served us, and were more than happy to bring out the birthday cake after our meal.

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. 2019-01-26

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I thought this place was over priced and in my opinion the food isn't that great, don't think I will be back

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. 2019-01-23

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Went with my grandson for a bite to eat. Found that very little atmosphere was present. Staff were friendly but we felt rushed as they asked us for our drink order even before we sat down at the table. Food was ok but quite expensive for what it was. Even with the early deal, which didn't include drinks it was more in line with a nice hotel charge.

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. 2019-01-15

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The service was really good and our server was very nice his name's Jamie, lively family-friendly place, really good food and overall another amazing experience there.

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Chloe C . 2018-11-30

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Returned with my mum due to the good food n good service we have always experienced. This evening served by Emma who again was quick, polite and friendly and was always busy clearing and cleaning whilst checking people in and taking payments. A great venue great ambience nice food, lovely staff

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keay999 . 2018-11-14

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We go out regularly for Lunch with my brother-in-law and respective wives as we are all retired. Naturally, we look for deals on Groupon and Itison amongst others. The Groupon voucher for 2 courses from the NEW a la carte Menu at £9.99 offers great value for money on paper AND indeed in reality. The starters we had were tasty and freshly prepared and the mains were substantial, hot and tasty too. Indeed, my Chicken Parmigiana had 2 breasts of chicken, Spaghetti with a fresh tomato sauce and a side or of salad, vegetables or chips....to be honest it was too much to eat.......especially after having a starter.....however, folks with a bigger appetite would have been delighted. The staff were cheery and friendly and look after families with young children and a real mixture of customers. As we were leaving about 4 pm there were several family birthday parties with kids coming in, so clearly this restaurant in popular. Frankie and Benny's like many restaurant groups have had their problems in recent times but if the restaurants all give the same service and value for money as Unit 15 in Fife Central Park, the group management are back on track to solve their recent problems! Well done to the Team in Kirkcaldy.....give them a pat on the back!

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Eric B . 2018-09-24

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Visited this evening on a Groupon £19.99 2 courses for 2 people voucher.

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Kivvy . 2018-09-18

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The special offer was titled Father's Weekend offer and turned out to be a deal for the Saturday not the Sunday which father's Day was on. The title was Father's Day. The staff apologiesed as obviously it wasn't down to then but very misleading.

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Stewart G . 2018-08-27

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Myself and my daughter went for breakfast this morning and were left extremely disappointed with the fare. We both got the waffles with banana and chocolate sauce which were stone cold not freshly made to order in my opinion moreover the portion sizes were ridiculous three tiny triangles of waffle with one sliver of banana and less than a teaspoon of chocolate sauce. If I were the chef putting that out I would be ashamed. The coffee I had was good but again way over priced. The waiting staff were nice but did rush us a bit to order and when we were finished which didn’t take long due to the tiny portions. Probably the worst Twenty quid I’ve ever spent. To me the chefs need to take a look at themselves here, if that was my job I would be hanging my head in shame giving customers such meagre portions with no care and attention to what they do. Maybe they are told to serve this way but I for one will never go back to find out if it was a one off.

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davidgault4242 . 2018-08-26

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Just had a lovely family dinner here! Something for everyone and love that the music has been updated to have some more modern songs. Excellent service from Hannah!

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7290Daydreamer . 2018-08-22

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Was in for breakfast with my boyfriend, our server was hannah, the breakfast was delicious, could not fault it one bit! Not to forget hannah is definitely perfect at her job! Extremely polite and always smiling! 100% recommend Frankie & Bennys, Kirkcaldy :)

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Mirren M . 2018-08-19

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No matter how busy they get - and they are very popular, the staff are always friendly, helpful and on the ball. Not a place for food snobs - the fayre here is just like a mamma used to make. Great !

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sandysigns . 2018-08-16

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We arrived and found the place to be really busy but we were able to get a table without booking.We ordered two chicken burgers and coffees, which came out quickly, both dishes tasted nice and the fries were good too. The servers were polite, prompt and well presented. The only one small quibble we had was, we couldn't use our 40% F&B; discount voucher from our app, seems that on the 11th Aug it wasn't valid (virtually the only date in Aug it wasn't valid, last sat before kids go back to school in Fife???). So when using your app check the terms and conditions.

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berglas71 . 2018-08-12

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Popped in for a last minute dinner and Jamie our server was just amazing.

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HollyG1717 . 2018-08-09

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Excellent friendly n quick service by Jamie who was also chatty n funny n my mum loved him. Busy place Jamie was quick n very professional. Give the boy a raise in his hourly rate 👏🏻

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keay999 . 2018-08-09

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We decided to go for a meal tonight so went along at half past 6. Our meal was Lovely. We both had a starter and a main course with 2 drinks. Chloe was our server. She was very polite and efficient. Service was quick and our meals were piping hot.

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FifeSunlover . 2018-08-05

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Ordered pasta and meatballs,when it arrived had to ask if they could put more sauce on as there only was about a desert spoon full when it came back it was cold as they hadn't even heated it up.also if you enjoy meatballs be prepared they are processed not good at all won't be going back.....

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michellepercy . 2018-07-28

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Love a Frankie and Bennys and this one is great. Always friendly staff and great food served hot and quick.

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Amie K . 2018-06-26

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Service is a bit rushed, even when there isn't that many people in and plenty of staff. That means it isn't as warm znd friendly as it could be.

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Filosofo1961 . 2018-06-24

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50% off mains so thought we would give it a try as we were in the area due to having a flight later on that day. Service was good, food average, the restaurant requires a lot of modernisation, this is the oldest looking Frankie & Benny I have been in.

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Bellinisparkle . 2018-06-17

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Dropped in here on a Thursday night after 8pm for a birthday meal. We didn't book, luckily when we got there it was quite empty. We ordered our food and drinks which came out promptly. The food was your typical Frankie and Benny food, nothing bad about it. At the end of the meal we got some of it in a doggy bag to take home which was no problem to do and because we have the F&B; app on our fones we were able to use a voucher to get a deal on our main meals making it cheaper. The staff were polite, prompt, well presented and even though we were the last diners in the place we didn't feel pushed out of the door, in fact the server, sorry didn't get your name but you were working Thursday 14th June 18, even asked if we wanted more drinks. Well done staff top marks.

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berglas71 . 2018-06-15

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Visited for a family meal. The starters, mains and deserts were all good. Lacking a bit taste in my opinion but nothing concerning.

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Spewy87 . 2018-05-23

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just had a very tasty meal at Frankie and Benny. we were pleasantly surprised as our last visit was good. food was tasty, good sized portions, excellent staff and served quickly. would definately return and would recommend others to visit

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Cloudy036 . 2018-05-11

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As Frankie and Bennys go, they’re all much of a muchness to be honest.

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on_the_2nd_tee . 2018-04-23

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Came for lunch service was good and the food came quickly and was very hot. However it is just average.

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James R . 2018-04-08

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Excellent value lunch visit. Staff friendly portions big and kids enjoyed it. Would recommend and return. Kids starters at 99p especially good!

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Jonathan H . 2018-04-06

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We went here on the way home after a day out in Livingston. It was Saturday night although we hadn't booked we were seated straight away, this was the quickest part of service. We then waited 20 minutes for our order to be taken!

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Vicky R . 2018-03-17

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Pizza - insult to Italy. More like Iceland

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Pappadi . 2018-02-27

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Dropped in here for lunch today, Sunday, for a quick bite to eat, although we hadn't booked a table there was no problem getting one although it did busy up later. We ordered our drinks and food, 2 burgers and fries and a side of garlic bread which were very tasty. The drinks order came, the latte was warm but drinkable and the soft drink was wrong however, the server did appologise and replaced it straight away. Also we got the meal 50% cheaper because we used our voucher from the Frankie & Bennys app. The servers were polite, prompt and well presented. All in all a nice meal.

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berglas71 . 2018-02-25

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Great service from hannah i think her name was fast tasty food and kids ate for a £1 so that made it better

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laura s . 2018-02-17

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Terrible. Few French fries a bap with dry chicken a slice of the top of a tomato small piece of lettuce. Nothing good about the meal didn't look as if they gave a hoot. Went at 12-15 place was empty proofs in the pudding never never again.

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Linda S . 2018-02-10

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We arrived as a family for dinner around 7.15 on a Saturday. Apparently the bar was very busy and we had to wait in the foyer for ten mins. It was absolutely freezing, wouldn't have minded if there was some heating.

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CNR2011 . 2018-02-05

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Visited with autistic boy from work staff good finding us a quiet table.. food and service good.. Dunfermline restaurant

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LynHar78 . 2018-01-03

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Arrived at quarter to 7 with my wife and nephew and after being seated we asked for a few minutes to decide on drinks.... 15 minutes later someone came and took our drinks order. After another 10 minutes, still no drinks. Yet the table of 3 that arrived 10 minutes after us was seated and had their drinks no problem.. All in all we were there 35 minutes and never got our drinks let alone someone coming to take our order. By this point we all got our coats on and proceeded to leave. I approached a member of staff to tell them to cancel our drinks as we had been sitting over half an hour, and never got drinks or had anyone taking our order, her reply.. 'ok fine.'... Not even an apology. I certainly won't be back in your Kirkcaldy establishment and doubt I will set foot in any other after this experience... Very poor and unprofessional.

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John B . 2017-12-19

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we went in for dinner,we had not reserved a table. it was busy we asked the waitress for a table for two,she took us to one but said it was booked for 5pm and it was 3.30pm when we were there.she took our drink order,we waited for over 40 mins to get our drinks and to order our food.so we left at 4.15pm as it was going to be a rush to have our dinner.this was not good enough we will not be back,under staffed must hire more people.

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davidsenior . 2017-12-17

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As friends we live and work in different places so find this is the perfect place for us all to catch up. The food is good, prices decent( we always have the dinner menu, 3 courses for £12.95) The staff here are really good and friendly and out up with our silliness without making us feel stupid. Recommended.

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Amie K . 2017-12-08

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If you've visited F&B; before you will know what to expect.

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MsG_13 . 2017-12-01

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We received a free meal voucher on our Frankie & Benny's app so four of us popped up for a meal, we were taken to our table, drinks ordered and our food came out soon after, all the food tasted really good and my plate of Frankies al forno spag bol was excellent a huge portion, almost couldn't eat it all. The servers were polite, prompt and well presented. All in all a great meal, well done and half the price, get the app on your phone and save money.

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berglas71 . 2017-11-19

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Excellent service,shame about the food,my wife and I were at F&Bs; on Saturday night and we were both served cold food on cold plates.There is no excuse for this,and it should not be carried out in a restaurant of this stature.When our food was replaced it was as it should have been in the first place,hot with hot plates.

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johnnymac279 . 2017-11-19

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Lovely meal. Great selection. Although i thibk i was maybe given a childs portion of sliders as even the kids had more chips than me. Will be back.

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weesteph25 . 2017-11-05

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Great breakfast this morning and great smiling and helpful service from Abbey.... We will be back xx

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Mandy G . 2017-10-21

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I went to F&B; for the first time and I wasn't disappointed. My waitress Natalie was so welcoming and friendly. The pizzas were incredible. Cannot wait to visit again.

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helsbels8644 . 2017-09-30

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Arrived for dinner a few weeks ago, we were seated and given menus. A few minutes later the server returned to ask if we were paying by card or cash as they had a problem with their card machine, After about 20 minutes we were asked what we would like to drink but as we had already waited so long we ordered food and drink at the same time. The food arrived and we had no complaints with it - the drinks arrived 5 minutes after our food. I was served the wrong burger, we were not offered any sauces and at no point did any one ask us how our meal was,We have eaten at Frankie and Benny's all over the country and have never been so disappointed by their service. I would most definitely never recommend this restaurant to any one based on the sub standard service we experienced. I fully understand systems "going down" but should your 2 managers be distracted by this - there is a cash pint 5 minutes away!!!! The management let us and their team down.

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JAMES L . 2017-09-10

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Popped in for breakfast as the menu had changed since our last visit. The service was fast and friendly and food really tasty. Loving that avocado has been included in the brekkie menu!! The only complaint was the temperature was cold in the restaurant but I'm putting that down to it not being open long. We were also allowed to swap bacon for sausage no problem which was brilliant

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TheHoneymans . 2017-09-01

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Visited 5 ish and was a little disappointed at the extremely slow service considering how few people were in the restaurant. Also felt the food was a little expensive taking into account the portion size (calzone pizza) and also the bought in coleslaw which tasted a little watery (can't beat real mayo). Considering how many restaurants are in the area I don't think I'd visit again, purely based on value for money.

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WeeHaggis72 . 2017-08-25

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Visited here a few days ago with my boyfriend. We were seated very quickly and service was super quick! I opted for the bbq chicken wrap, a little on the pricey side but it was super tasty. I opted to have the apple pie for dessert and was told they had run out, I was disappointed as i was looking forward to it but chose to have the cheesecake instead ... which was delicious!!! Whilst there I noticed a poster to download the Frankie and benny's app which gave us 33% off food! Will be back again whilst in the area.

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taylor c . 2017-08-11

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I have been to this Frankie & Bennys on a few occasions with family,friends and work. The service is always great and you are served straight away. The food is good as well, never been in company where anyone has had a problem. I will be visiting again with work next month.

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Shelby P . 2017-08-08

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I arrived with my son and 3 other family members, 12.45pm we sat until 1.15 before order was taken, drinks were unlimited Pepsi for all, when our meal arrived we still didn't have our drinks, which we asked for staff reply oh yes!! She then got our drinks! We all started eating to find we all had stone cold chips!! So we brought this to staff attention who replaced our chips, which were very tasty and HOT! after we finished our meal we sat with dirty plates in front of us around 20 minutes before we asked a member of staff to clear our table and if we could see the dessert menu, she cleared our table then we sat and sat and sat before I went up and. Collect dessert menus for our selfs!! We all decided what we wanted then sat again and waited!! Once we asked a men ever of staff if we could order she said oh yes I forgot will go get menus!! We replied with we got them ourself! No SORRY from staff just took our order, plus removed our glasses so we were asked if we wanted a refill although we had paid for this!! Our dessert arrived 4 brownies 1 cinnamon waffle they we're all cold my waffle is ment to warm it was doughy and cold not enjoyable plus waitress gave us tea spoons to eat with as they no dessert spoons!!! Worst experience of lunch to date!! Waitress was extremely rude!! We arrived 12.45 and left at 3.15!!! Shocking very disappointed....

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DebbieEa . 2017-07-28

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This restaurant is always a pleasure to visit ... and we do so regularly .... the staff are friendly and always very helpful and attentive .... and the food is fabulous .... I would highly recommend this restaurant

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UnaWhiting . 2017-07-27

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We went for breakfast here on Friday morning as a group of three.The waiter we had was very friendly, seated us quickly and took our orders as soon as we were ready.The coffee was very nice and refillable. I had the eggs benedict which was very tasty (hollandaise was a little salty if anything) but they were very nice. My boyfriend had the cinnamon waffles which he enjoyed and my sisters pancakes looked amazing.All in all very good for breakfast.

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Jennifer M . 2017-07-23

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We popped in for breakfast. It would seem that the only thing that is freshly cooked are the eggs. Bacon sausage etc would seem to be pre cooked and kept warm in the oven. Nice if you like your breakfast well done. Plates would appear not to be heated before being served hence food not hot.

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Derek A . 2017-07-22

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Waitress was wonderful cheerful and happy but the food quality was dire burger was tough and fries cold and my 5 year old left most of his meal due to fries being cold and hard.The ladies bathroom is disgusting dust an inch thick above door as you enter and also on plug socket even the extractor fan and around it is dusty - more than a months dust - makes you wonder what the rest of the restaurant is like but the best to last A male employee who wears glasses blue shirt was explaining how rubbish the coffees are and best to go somewhere else for coffee and that this is the busiest the restaurant has been all week ! Don't want to waste your money here best going McDonald's !!!

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Angie K . 2017-07-21

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I visited last week and our food was deep fried beyond recognition. My starter of chicken strips were inedible due to the hardness of them and one flew off my plate whilst trying to cut into it. I couldn't even get my fork into my chips as they were brick hard. There is really no excuse for serving this quality of food! How hard can it be to cook chips? This is the second time we have had poor quality food from here. The last time was on a busy Friday night so put it down to kitchen being so busy but this time was a quiet weds afternoon so no excuse. Will definitely not be back and would not recommend to anyone.

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shirley anne d . 2017-07-20

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Such a shame as staff were v friendly. Food poor tasteless and over priced! Some of the deserts were up to £6! The meat feast is wrongly advertised as other than 4 ribs it had little else meaty.... Would not return or recommend.

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Cloudy036 . 2017-07-03

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super meal, great selection, used to be good value for money, not so much now. Service is always nice.

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lilyg69 . 2017-06-18

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Absolutely horrible burger. More steamed than grilled or fried. Frozen chips, yesterdays salad. The saving grace was the courteous enthusiastic young lady waitress,

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zimbax . 2017-05-29

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Stopped here for lunch, asked drinks order before even bums on seat( no joke), gig one drink wrong, meals were mediocre, but hit, my empty glass then sat whole meal beside me, no offer for refill, then when got bill it sat on table full view with cash and young waiter got other bill and payment then yapped/giggled with young girl, I had to grab attention to take payment before talking to each other, absolute poor service skills, deserve to go bust

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Visitor3252 . 2017-05-27

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We went here for dinner on a Friday night and although very busy the service was fantastic, no delay in food and always able to get a drink. The cocktails were what you would expect to pay and were Delicious. The food was decent not exceptional but we will always go back. Family friendly atmosphere and all the staff were polite and served with a smile.

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David C . 2017-05-22

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Had dinner and all the food arrived cold at the table. Second plates hot but chicken was over cooked. (Not that it was busy, have never seen it so quiet for a Saturday evening!) Portion sizes good, servers pleasant. Good thing tho, 20%off for the cold food

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69mags56 . 2017-05-20

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Visited here one Sunday afternoon- restaurant quite quiet and quickly seated. Drinks order taken but staff took a while to return to take our order.Found service slow for how quiet it was so couldn't imagine how it is when busy.Food ok usual chain food but pricey compared to competitors.Would perhaps return if taking advantage of lunch menu.

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Fifetrio . 2017-05-17

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The title says it all - the last two visits to this establishment, I have been greeted by excellent waiting staff, who quite frankly, brightened up the place as the interior is quite dull. It's true to the roots of Italy... down to the restrooms where they play a "Teach Yourself Italian" cd. Overall, great service, great quality of food!

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hannahmeg219 . 2017-05-08

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My last visit to a Frankie & Benny's led to a disappointing experience and subsequently a poor review and even though that was at a different branch, my negative comments related to corporate aspects such as menu, pricing, portion sizes etc and not to local issues such as service. However I had the opportunity to visit the Kirkcaldy restaurant with my five year old son when we were in the area - to be fair there isn't much competition here - and I'm glad to say that my previous comments seem to have been taken on board, I guess I wasn't the only critic!On arrival we were met straight away by a pleasant staff member and taken to a nice booth table, she provided us with the kids menu, main menu, lunch special menu and a puzzle book and pencil set for my son. My son is dairy and soya intolerant and I asked if this would be a problem. I was assured that it wasn't, she returned to the table with a tablet essentially which provided a comprehensive list of ingredients/ allergens and was able to offer my son quite a good range of options. His order placed, drinks ordered and I was left for a few minutes to get a chance to look at the menu for myself. To be honest with my son showing of his pencils and puzzle book, I only really skimmed through the menu so it would be harsh to be too critical in this review. I opted for the calamari starter which has always been my favourite and for which I was so critical when they changed the dish on a previous menu....I'm glad to see that it has been restored back to its former glory! I choose a pasta dish from the special menu and whilst it perhaps lacked just a little in taste the portion size was greater than expected for a midweek lunchtime bargain dish. So much so that a dessert would probably have been too much. All of the staff we met were happy, pleasant and chatty especially to my son which made for a nice relaxed meal. I think it's fair to say that Frankie & Benny's is back! ......although I will study the menu a bit more closely next time!

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sasalan999 . 2017-05-01

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Has a great night here for my sisters birthday great staff and great service Took a birthday cake in earlier that day and the staff brought it out later singing happy birthday what an excellent night and a lovely restaurant feels like being back in America Thanks again

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Alexanderfcampbell . 2017-04-30

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Had lunch there while visiting the retail park. Good range of options - not just burger and pizza, though found portions small and fairly expensive.

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Alan W . 2017-04-25

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Had Goat's cheese & Avocado wraps with chips, delicious. Mama had vegetarian burger with chips, she loved it. Friendly staff, service express, great atmosphere.

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Babyface J . 2017-04-24

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Restaurant was fairly empty when we arrived drinks and food came out quite quickly however mushroom pasta was very bland informed our server but he didn't return to table except for bill hence the 3 out of 5

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pagan21 . 2017-04-06

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Special lunch deal, have been here before and said I wouldn't return, but today I gave them second turn, and I'm glad I did food was lovely and staff were attentive, service was prompt.

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Colin D . 2017-03-10

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I always believe in giving everywhere another chance.......however this place just goes from bad to worse.I suppose I need to appreciate that this place is 'fast food for adults' however they can't even get that right. Soggy pizza bases, rubbery chicken, watery carbonara and a Bolognese sauce which lacked tomato (how does that happen?).This brand has just dipped in quality over last one to two years and this outlet is the worst!!!

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Gary H . 2017-02-19

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Never did get to meet frank or benny. But if I did my hats would go of to them.Located at fife retail park Kirkcaldy it is within easy reach. Staff will always smile and greet you upon entrance. Service is always prompt and with a smile as you receive your drink. Orders are often three courses. Starters are sometimes a bit small portions but the main course tends to make up for this. Staff will often approach table to attend your needs. Waiting time is pretty fair and worth it.New York New York its up to youSo good you'll want the same twice.Scott Rolland

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scottrolland . 2017-02-15

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Took my daughter for breakfast. She ordered the traditional breakfast and I ordered smashed avocado and poached egg on ciabatta bread. When the food came I was surprised at the portion size, and not in a good way. Traditional breakfast was good but my order was literally half a bun with avocado and 2 poached eggs on top. I mean come on, half a roll and 2 eggs with a slithering of avocado for the same price as a full breakfast? Questioned the portion size and was told it was correct. Not worth £5.95 at all and should have been on the lighter bites section in my opinion. I've regularly went to F+B as I used to enjoy the food but whatever they're doing now is not working. Especially the breakfast menu. All in nearly £20 spent and all I had was half a toasted roll with 2 eggs on top and one coffee. My daughter had a cream soda and traditional breakfast. Not worth what I paid and wont be going back. Too many times disappointed leaving my local F+B.Staff were friendly and attentive so not thier fault.

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Julie P . 2017-02-11

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Had a couple of nice meals in here previously but feel a little disappointed this time. Steak wrap - avoid! Meat was fatty and gristly. Chicken penne was greasy and not too warm. I think it will be a while before we pop by for a quick tea again.

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Fiona C . 2017-02-10

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3,7

492 Opinions

Starbuckslocation-icon127/129 Market StreetAmerican

Fui a sentarme en una de las muchas mesas libres mientras mi hija se unía a la cola para tomar café. Hace cola porque estoy discapacitado y no puedo aguantar mucho. Un miembro del personal se me acercó y me dijo que no podía sentarme a menos que me uniera a la cola y comprara comida primero. Antes de que pudiera responder, ella se fue a decirle a alguien que se levantara de la mesa. Bastante loco, ¿una mesa de seis personas se unirá a la cola? ¡Puerta demasiado estrecha para meter mi silla de ruedas también! El personal grosero como este es raro.

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