Based on 2.217 opinions finded in 2 websites
Based on 2.217 opinions finded in 2 websites
Opinions
amazing service great hosting made our night. always making sure we have all our stuff everything is right
livb360 . 2021-05-31
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In here nearly every day and always greeted with a smile from Jennifer so enthusiastic and a delight.
garylindsay . 2019-06-16
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My first ever visit to Frankie & Bennys last night and couldn’t have had a nicer waiter!! His name was John Paul & what a wee gem, such a genuine guy and went that extra mile to make our night perfect. He should be running the place as his energy is contagious, forget about the food......I’d go again just to see John Paul
. 2019-04-06
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Fantastic birthday meal, regulars here and always the same customer service and food. The only F & Bs we visit. John Paul, Jenny and Gary gave us a fantastic customer experience as always. Service with a smile and nothing is too much hassle. John Paul is always so lovely when we visit and such a gent, he looks after everyone in the same way. Absolute gem
. 2019-03-03
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We have been twice this week,John Paul was his usual, bright and bubbly self. Fantastic service as always, there was a group of kids in for a birthday, it was lovely to watch how amazing he was with them, making it a fun visit.. his whole attitude to the job and customers is fantastic and some people could learn from that. John Paul deserves the recognition for his continuous amazing customer service.
. 2019-03-01
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We should have turned around when I noticed how filthy the windows were. They hadn't been touched in forever. My Grilled Chicken Salad with "some" bacon and honey mustard dressing was scant and very few ingredients. My Dad's pasta entree was basically some ziti macaroni with a dab of pesto flavor and under-cooked....subsequently sent back to the kitchen. The staff was very friendly but absolutely no reason to "eat" here. A waste of money.
RoadTripper516 . 2017-09-07
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Couldn't be bothered to make dinner as had a busy day so decided to eat out...oh dear.....i ordered nine stepdaughter ordered hers and hubby asked for his but swap chips for salad no corn or slaw and asked if the pitta had egg in it (as some are brushed to glaze ext)...anyways waitress told us to check the website for allergies....we typed it into our phones. While she went off to give us time.....sat there searching until I said...hang on we are out for dinner why are we doing this when she could have nipped out back to check aghhhhh. Mega stressed now she came back hubby said he wasn't eating....she tried to fumble with the app omg...shambles....anyway manager came and sorted it and he was lovely....whats the problem here....meal ruined wish we had stayed in...food nice when it did arrive and hubby had the pitta finally ad no egg......agbhhhhh won't be back in a hurry..... well done manager though couldn't fault
tbaker99 . 2017-09-07
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We came in for lunch and were sat at a table by a nice young gent. That was about as good as it was going to get. We chose from the lunch time menu and should have known better. Starters were cold and looked awful. The mains came and my partners burger looked like something from a tin and was freezing. The chips that came with the meal had obviously been sitting for a while.I really don't know how they get away with what they serve and the prices they charge. Wont be back.
daisy_1scotland . 2017-08-31
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It's a chain restaurant, this one is no better or worse than others I've visited. I've eaten at 3 of them. They have an annoying habit of spraying the tables to clean them right next to you and the last 2 times I've eaten the spray has splashed on to me, but I didn't have my food yet so I didn't say anything.
cpf79 . 2017-08-31
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My friend and i had a lovely meal and cocktails served by Lauren.Whose customer service skills where excellent.Thank you Lauren you made our Spa day complete.Lauren you a credit to your team.
Brixy15 . 2017-08-21
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Only came here as we were so hungry and another food chain in the retail park was extremely busy. My partner and I shared a garlic bread starter which I asked for plain, no cheese. It came with cheese. Nevermind, we were starving. It wasn't even cooked long enough. My partner then had cheeseburger with extra bacon and cheese on the fries. When it came it looked pathetic, not worth the £2 extra. I had meatball pasta, luke warm and the sauce was something you give to a 4 year old and gave me an upset stomach. This small meal including 2 soft drinks came to over £35! Utter rip off. Won't be back, disgusting.
FeeDan . 2017-08-20
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Went to go out for a coffee and cake but noticed frankie and bennys had offer on for 2 or 3 courses .my friend and I had garlic mushrooms with ciabatta bread ..chicken burger with onion rings and fries ..refillable soft drinks and caramel waffle with ice cream (that was the treat )..lovely food ..not too busy ..great value ..waitress very nice and attentive ..bill only £30 between us !! Often come here for weekend breakfast. .will definitely come back for lunch/dinner .
JillMcG . 2017-08-05
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Had a great lunch out with the kids! Service from Jenny was outstanding nothing was too much bother! She was happy to help and I would definitely recommend eating here!
lindseypats . 2017-07-30
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Had a lovely meal staff are super especially Kareem .. loving the £1 kids meal .. excellent value My daughter said puddings and cocktails are amazing My nephew says he loves the staff and of course the food
Maxine J . 2017-07-23
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Whilst visiting frankie's tonight with my partner , we decided to go as hadn't been in a while and to be honest the service wasn't that bad or the food ! However my main gripe was with deputy manager ally who at best was strange and my query over the bill ! We took the 2 courses for £9.95 , we initially queried 2 drinks the same at different prices but when added up they had stuck vat on the bill even though I couldn't find anywhere on menu small print included that this was the case ! I work in an industry where figures are quoted vat free and the resteraunt chain wasn't one that I thought could do this without stipulating as dealing with the public and vat should be included ! Was told by " ally " complain to head office were a big company and were still in business so " it must be allowed " I have a copy of the menu so we'll see what Hmrc have to say in the morning !
simbars4 . 2017-07-17
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Served good food, with a fusion of italian and english meals. Prices are reasonable and the set-up is like in the 70's
ericchong2015 . 2017-07-13
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Visited the Falkirk restaurant with my family and we had a great visit. Food was very enjoyable and staff were very friendly. Our waitress (if I can remember correctly her name was Olivia) was very kind and made sure all our needs were met. She made us feel very welcome, making our visit more enjoyable. Will definitely be back!
MoiraC76 . 2017-06-21
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Jenny was fantastic,made us feel very welcome.very efficient service and the food was amazing.thank you for everything :)
Rozeta S . 2017-06-21
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Taken here as a surprise by my daughters. Have said before that this chain can be a wee bit hit or miss. Certainly a bit in this occasion. Have taken to having the calzone here. Very nice.
AlanG1967 . 2017-06-19
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Great food & great staff. Had pizza & pasta between us. Both were very noce & staff were very attentive and friendly.
Stacey M . 2017-06-18
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I come here regularly as it fits into my timetable with work, great food and service from Jenny, excellent.
Gary L . 2017-06-14
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Just visited Frankie & Benny's in Falkirk and had a great lunch served by the lovely Michelle. She was so warm and friendly and went the extra mile to give us what we wanted as it wasn't on the weekend menu. I'd definitely recommend there if you want good food with a some banter thrown in. We'll be back.
Grant F . 2017-06-10
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Popped in for their breakfast special----seemed a bit understaffed --as one of them hadnt made it in--the manageresses did well --almost balance the plates on her head-well done to her !--food was good and plentiful and all 8 of us enjoyed what we chose--good value for money and a BIG thank you from us for going that extra mile to cope till your help came in
bill c . 2017-05-30
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My husband and I visited this evening, I ordered from the main menu and my husband the special deals menu as he had two courses. My husbands potato skins weren't charred/burnt on the edges, I would have sent them back but he didn't want a fuss.I had New York chicken, which cost almost £14. Extremely expensive for a dry chicken breast, with luke warm fries, a small piece of corn on the cob and some coleslaw. They forgot my onion rings, and when I queried it hey brought me two in a big bowl, which looked absolutely ridiculous. For £14 I expected more, a larger portion and a better presentation. For the cost of the onions rings wouldn't you think they would give you two miserable looking onion rings! I've told my husband I will never go back to F&B Falkirk, we've been before and have always been disappointed by the Falkirk one. F&B is not high end food, you know that when you go in but I know other stores produce a better offer, sadly this has really put me off going to any again. I didn't bother to complain during the visit as I wasn't interested in a new meal, however I don't want anyone else to have a poor experience where you leave feeling a bit robbed!
3_Bears_3 . 2017-05-23
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First thing i will say is food was good but omg the service was atrocious. Got our menus then waited 15 mins to get order taken by an older woman who obviously has chosen the wrong career path.Ate our food which was good but after finishing waited 10 mins before i had to go find another waitress to take our plates away and she was very apologetic. We were going to have a sweet but decided against it . Such a shame one person can spoil a place but id never ever go back as there are many places where you are made to feel welcome with equally as good food.
486jimbob999 . 2017-05-22
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well served quickly shown a table,drinks came quickly, food was served piping hot and was very nice,
Alex P . 2017-05-17
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Took the family here for dinner and we ordered sirloin with peppercorn sauce and the kids had chicken nuggets and spaghetti. After 40 mins on waiting on the meal the sirloin was so dry and the peppercorn sauce was disgusting.The restaurant wasnt busy with 6 tables eating so why the wait for the dry meat ? A couple came in after us and was served with there meal in 5 mins hmmmmmm. Any Frankie & Benny i use your place a lot but i wont be back sorry. Shame the kids love your place to .
StuartFaulds1971 . 2017-05-07
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Me and my partner brought the kids for dinner and we waited 45mins for our dinner to come and there was only 6 other tables with 3 waitresses, another couple came in and got there good within 10mins and our sirloin steak was so dry and the peppercorn sauce was horrible. One of my children got the brownie sundae and it had 1 small scoop of ice cream and the buttons for the other sundae had melted previously and where just a small clump of white chocolate. We have been loads of times before and the service and food has been great but this time has put us off completely and we will not be back.
Dawn M . 2017-05-07
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Came here for a nice meal while having a day out with my sister, had a nice meal followed by massive chocolate sundaes!! Would come back :)
Zena C . 2017-04-30
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I had not been in here before but menu looked good. The restaurant was fairly empty and we were seated and served promptly by nice young man.we wer egiven free garlic doughballs . they were cold .. our starter came really quickly out off microwave but was ok. my main course was beyond awful but I didn t complain which I should have really . it was spaghetti with no tomato sauce or taste chips which wer elukewarm and chicken in breadcrumbs which had been re heated and was inedible they topped chicken with a cheese slice . words cannot describe it . My friend had ribs which were ok. we left and do not recommend
annyb555 . 2017-04-24
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I've been here with my family a few times as it's located right next to loads of shops and the main cinema so it gets top marks for location. Unfortunately it's a bit downhill from there. The service is patchy with orders being taken and forgotten or taken wrongly. The staff are generally pleasant although they are in short supply when the restaurant is busy. A few more waiters would not go wrong. The food is nice enough but not so much that i would recommend any one dish. I've been a few times with my grandchildren and they have enjoyed the ice-cream factory which i must say looks good fun if your ten years old.To summarise then, okey for a quick bite if your out shopping or before you go to the movies but not a place i would choose to dine if i was looking for a nice meal.
Jim B . 2017-04-23
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I visited here with my family in march. It is a decent place, staff could have been better. Male manager who wearsa shirt with dark hair was quite rude and was NOT presented well for a food establishment. However, all in all it was a good day out and probably will be back
craigmacd111 . 2017-04-17
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Absolutely disgraceful. We should have learned from previous visits here but we thought maybe it was just us. I ordered a bacon cheese burger and my fiancé had a pizza. Her pizza seemed ok, but my burger was beyond disgusting. The bacon looked like it had been fried earlier that day, or even the day before and left under lamps for hours. It was little gnarled charred bits of meat. The bun was solid and my fries were cold. I was not going to say anything and just pay and leave but then I noticed a long hair woven under the burger meat. At which point We had to complain. The staff acted as if it was us to blame and never even offered an apology. They discounted my burger but still charged for everything else. Even although my fiancé didn't eat her pizza as she was put off by me finding hair. Absolute joke. Avoid avoid
Johnny F . 2017-04-14
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I used to visit F&B's Falkirk on a regular(ish) basis but the last few times I have been the food quality has really went downhill. Food is usually just warm, never hot. Also has lost taste any sort of redeeming features. I know this probably wont just be the Falkirk restaurant as I am sure they will have the same menu across the network.However on the up side the staff are always great and work hard, the restaurant is always very clean as well!
RyanLy . 2017-04-13
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Average meal served from an average menu Kids like it and does what it says on the tin . Loads of kids birthday parties going on .Good venue for that .Not for a quiet meal with partner
scott e . 2017-04-12
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We had a very unfortunate experience on a previous visit to this restaurant..after placing our order, when it was ready, we saw it lying out on the counter for 12 minutes before a waiter eventually brought it to our table...the food was cold, and after sending it back, we were presented with something that had been reheated and was totally inedible. After complaining to the manager, we were offered a voucher for another meal, to give them a chance to redeem themselves.What a totally different experience on our next visit! The staff were attentive, the food was excellent (and hot!) and the manager served some of our dishes himself! We were treated like VIPs! I like Frankie and Benny's, it has a nice vibe about it and the music is excellent, but it can be a hit or a miss where the food is concerned. The staff in Falkirk are great though and stay cheerful after working ridiculously long hours. I hope they can keep up the standards, but we will definitely be back to find out. Prices are reasonable, but soft drinks are quite expensive. I think they should adopt the American idea of "free refills", like Pizza Hut do.
Fiona H . 2017-04-10
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I have never been disappointed with this place always good food and good service never feel hurried and really decent size portions :)
sharonlrobertson . 2017-04-10
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My wife, daughter and I met for lunch here. The meeting staff were friendly and quickly showed us to our table. The menu followed soon after. We chose our meals, but were warned that, as a new ordering system had just been put into use, our meal maybe delayed as the staff were still not used to it. In actuality, the meal arrived quite quickly and were delicious. The price of the food was very reasonable.
Gruss27 . 2017-04-03
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My husband and I decided to grab some dinner at Frankie & Bennys for a change of scenery from the places we would usually go. We haven't been in a while as we felt the last few times that the food was rather pricey, however we were pleasantly surprised when we were given a lunch menu which had a decent amount of options for £6.95 per main course. It was relatively quiet when we arrived around 4.45pm and our order was taken very quickly. My husband had the meatball calzone and I had the chicken Caesar wrap. Both of which arrived piping hot and freshly made. Our server (we never caught his name) was fantastic and regularly checked that everything was ok with our food etc. After finishing our mains and the table being cleared, we were presented with two deserts which we actually hadn't ordered. At this time, my husband got the attention of our server and he informed him that we hadn't actually ordered deserts. Our server was very apologetic about this, but advised that we could have the deserts as this was his error and we would not be charged for them. This was a lovely gesture. The deserts were lovely and we would have been happy to pay for them however they were not added to our bill.
Amy W . 2017-03-29
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Tues teatime visit with 4adults and 2 children started well with a friendly server then went downhill 2 adults ordered mushroom penned pasta a vegetarian dish one contained chicken ? Sent back came back chicken free after long staff discussion but had put the vegetarian off slight apology no refund didn't argue just wanted out
j0hn314 . 2017-03-29
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Nice food though gluten free food is a tad expensive just for a lunch nice staff and great atmosphere love the Italian lesson playing in the toilet
peekaboo73 . 2017-03-24
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Overpriced and very badly cooked food yet again I should have learned from our last visit never again.
Billy W . 2017-03-10
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Came for breakfast with friends after an overnight stay nearby with friends. Fairly extensive breakfast menu with pancakes, cooked breakfasts and toast. Only downside was had no decaff coffees Restaurant was fairly cold and toilets not the cleanest. Staff were very friendly and we were served quickly. Average prices.
SuziePAP . 2017-03-05
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great for small or large groups,good choice of food for all the family,go before 5pm great parking are
cathibs . 2017-03-01
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I love this place! From the music they play to the cool staff and quality of food. They're doing well in there! Can't give it 5 star rating as I feel their pricing is a wee bit steep. They should consider pulling their deserts to under a fiver as 6 quid or so for a thin slice of cheese cake is a tad over the score. But always a pleasure to visit on occasions.
James C . 2017-02-17
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Very good and polite server named Hamish, accommodated all our needs and very quick service. Food was average but good value for money, burger deal for 5,95 is amazing.Will be back
Geo1980g . 2017-02-04
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Enjoyed another good meal here last night. Live locally and regularly eat here. Service and food were to the high standard we expect. We had the BBQ platter for sharing which was huge. Followed by ABC salad which I love others ate Manhattan burger and Penne Arbiatta all very good.
falkirklady2015 . 2017-01-24
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My wife and i took three of our grand kids for a special treat on the 21st jan the service you had to look for they got the drinks order wrong we had to keep asking for our refills for our drinks(felt we were an annoyance to them)my order came , the food was cold portions, small and for what they charge nearly £13for a half chicken and chips the smallest chicken i have ever seen when we arrived it was very quite we will not be back this is a rip off BIG style !!! And when you get the bill they stand hoping for a TIP be it cash or through your payment by card.
joehunter1211 . 2017-01-22
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Visited here for my sons birthday had the garlic bread to share which was ok for main meal my son had cheesy pasta which was very runny he did not enjoy it one bit, i went for the mixed grill the steak was very dry as was the chicken the rest was ok though. Service was fast and waiter was very polite.
corson611 . 2017-01-15
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Visited with all the family for a birthday meal. Waited a good 20 mins before we were asked what we would care to drink.Ordered a cocktail pitcher as four adults were having the same cocktail as this was cheaper than buying individually. When this arrived it tasted like watered down orange juice...no taste whatsoever. We sent it back and were given another which tasted a bit better but not much. We should have sent this back but one of the group was positive that she saw the bartender add alcohol to the mixture so we gave him the benefit of the doubt. It wasn't a cheap drink.We then waited for another 40 minutes and had to call the waitress over to order our meals. Could understand if the place was busy but it wasn't....and this was a Friday evening. The meals arrived separately and some of us had to wait a good few minutes before all the party was served. Really bad organisation.We were never asked if we wanted a top up drink so we had to call the waitress over again. Some of us declined another drink as we didn't think it would arrive before breakfast!!!! By this time we felt we had endured enough and left. Must say that the food was ok but not exceptional and most of us agreed we would be in no hurry to go back. Our advice would be to go to a restaurant that paid attention to their customers or if you do go then take a book to read till your meal appears....you may even get to finish the book. Not an experience we will repeat.
Mary b . 2017-01-15
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Live locally and go here at least once every couple of months, staff are always fantastic and meals are consistently good! Have a fantastic busboy who clears tables etc and he's so hard working polite. We have been to other Frankie and Benny's and are good but prefer the Falkirk branch.
Claire B . 2017-01-12
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The meal started badly with after ordering drinks when shown to our table we were still waiting for them 10 minutes later. After complaining, a staff member checked and said the bar staff were making cocktails! Not a reasonable excuse as the place was less than a third full. We had the bbq sharing platter and it was great, really enjoyed it. The staff member who served was really nice and chatted about the film we'd been to see. Nice decor & music make this place relaxing, but the price of a small bottle of 7up was a ridiculous £3! The high star rating was for the meal and decor.
yorkiebard . 2017-01-03
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We went in for my sons birthday (he just turned 10). He was all excited and was telling all the waiters and waitresses when we first went in. Although the service was quick when we first arrived, that was the only thing! The food arrived and my son and I had a carbonara, which did not have a proper carbonara sauce and no ham!! My other son had the fish and chips and the fish was tasteless and mushy and my partner had a calzone which was also tasteless. We then sat for 30 minutes waiting for someone to clear our dishes but not a single person came near us - I would have understood if the place was busy and the staff were rushed of their feet, however, it was not busy and they only had a couple of tables in, there was plenty of staff, but they were all standing in the corner talking to each other and sorting Cutlery (obviously in a hurry to finish for the night, that they couldn't be bothered with the customers). Eventually we got a hold of someone to get the bill. I have never felt so angry and disappointed - more so for my son - as he was looking forward to the dessert as the highlight for him was when they're meant to sing happy birthday, baring in mind that he told everyone when we first arrived but obviously the staff couldn't be bothered. We will never use this restaurant again!
A TripAdvisor Member . 2016-12-29
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We were a party of 15, getting together to celebrate a birthday.We had been here before and had an ok experience.No problems with the starters, however, the main courses varied from dry and tasteless to disgusting.One of our party had a turkey main course and literally could not get her knife into the turkey. Nothing tasted freshly made and we suspect most of food was reheats.We complained and the manager decided not to charge us for any food or drink and gave us 4 bottles of Prosecco as compensation.A very poor experience and we won't be back......ever.
philipk837 . 2016-12-11
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Hi,Yesterday was my birthday and good lady and I wanted to try a different areas as we usually goto livingston frankie and bennys (which is the best) I thought it would be the same food etc but it was not...it was reheated disgusting food and we will never go back there. The young lady gave us money off for the meal being disgusting but that is no way good enough. Stop ripping people's hard earned money off with inferior food.
C C . 2016-11-26
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So slow! Ignored for ages... Had to go ask for desserts before there even taken our plates away. Disappointed. Off to Nandos next week instead.
doctorfo . 2016-10-26
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Visited here after Falkirk football match yesterday. Arrived around 530pm and was quickly seated towards the back of the restaurant. Waitress quickly appeared to take drinks order whilst I was still trying to help my son take off his jacket. Food was okay however I felt the adult main courses were slightly over priced for what u get.Also the music was too loud and found it difficult to have a conversation with people across the table.
sunseeker7643 . 2016-10-23
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Had 2 lovely meals, quick service friendly staff but best of all was the food! Amazing food and good portion size!!!
Jimmy C . 2016-10-21
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Visited here on sat night for my 2 year olds birthday, was seated fairly quick 5aduls and a high chair! Service was quick and the food was delicious! The waitress was lovely and they brought out a birthday cake for us too
885lynsey . 2016-10-05
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Was in Falkirk and had a few hours to spend so walked to the retail park. Felt like a bite to eat and noticed that Frankie and Bennys did breakfast. Nice place with plenty of seating, lights were a bit dim but my eyes adjusted. Good choice of breakfasts at a reasonable price, I opted for the lighter veggie breakfast which was lovely. The girl serving was very nice and was very attentive. Toilets were clean and had a fresh smell. Not a place I would have thought of going to for a breakfast but loved it.
scooby6350 . 2016-08-31
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I'll start exactly how our experience started, disappointingly! We were seated, drinks order taken. Drinks delivered but sadly the waitress spilt our last drink. She was very nervous but recovered well. And to her credit she replaced the drink with a large one as consultation. Accidents happen so not a problem. Ordered our meals. Chicken parmigianaSirloin steak but had sold out so rump instead. Ordered as medium Chicago grinder Calzone. On arrival all good. Chicken was fine, no issues. Steak was fine except it was well done not medium Calzone had the issue, looked nice but filling was cold inside. A passing waitress returned the calzone to kitchen. Another waiter appeared and asked what we wanted done with it? Redone, reheated, replacement? We were happy if it was heated up. However holding it under a heat lamp on the servery by the waiter after chef returned it, wasn't my idea of the type of heating. But we gave it a go. Alas it was as cold as when started. So again it was returned and my hubby had decided he was eating elsewhere. So my son and I hurriedly finished our meals. The manager did come and apologise and said he was going to speak to the chefs. And to his credit apart from not charging for the Calzone, he heavily discounted the rest of our food But this can't make up for a spoilt family meal. And it certainly won't do the reputation of the brand any favours. Sadly it will be a while before we return.
Specialbetty . 2016-08-21
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Popped in to this f&bs whilst working in the area and for the first time tried their breakfast I tried the cinnamon waffle with yogurt and fresh fruit and I must say it was very filling and fresh, unlimited hot drinks were also a bonus My daughter opted for the triple stack with pancakes, bacon and fried eggs again very filling Staff were friendly and the place was spotless Food arrived promptly even though restaurant was very busy Will go again
5babies2013 . 2016-08-13
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Absolutely love the food in this restaurant where it is almost impossible to not find something you like. They make almost everything, I would happily go there every night!!
Calum171717 . 2016-08-04
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I visited here with my family because I received terrible service at another Frankie and Bennys and was given a voucher because of this, otherwise I wouldn't have come. I ordered spaghetti bolognese. When I started to eat the food it tasted excellent but half way through the meal I found a long blonde hair in my meal. Straightaway I told the young waitress lady who took it away and apologised, I was then asked if I wanted another dish, straight away I said no because I was put off for life by this point. The food was only lukewarm too so I wasn't wanting anything else. The waitress then returned and said that her manager said the hair hadn't come from the kitchen. I do understand that no one in the kitchen had long blonde hair but I feel like the manager was suggesting it belonged to one of us or it wasn't his problem. I went on to say that no one at our table had that colour of hair or length so no way was it ours. Literally 10 minutes after this the guy at the table beside us had the same problem so by this point I feel like we were being believed now. I do want to point out that the waitress had excellent customer service skills and she couldn't have done anything more for us, the manager seemed to be the problem. I can't remember the girls name but she had red hair, she should be given praise for her service.Basically we ended up not paying for my meal and got a discount off the rest. In the end I never got to use the voucher, we were too embarrassed to use it after this fiasco. I would have written another email to Frankie and bennys to sort this out but basically they will just send a voucher and I do not want another one, I will never be back here. Two restaurants in a week with serious problems, I think this company needs an overhaul, training of hygiene is terrible and the service isn't that good either, very slow.Beware.
stereoequipment . 2016-07-28
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Omg! Best eggs benedict EVER!! and iv had them in The Savoy London and the Ritz! 10 outta 10 the poached eggs were beyond perfect
maddchikk . 2016-07-19
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Well I was talked into trying this eating place, the music I enjoyed until it became too loud then every 15 to 30 minutes you got happy birthday shouting out. Not the place to go for a nice quiet meal. The food was nothing to write home about, service was reasonable once you caught someone's eye. Okay to take the kids....sorry but not for me.
Dave W . 2016-07-13
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Visited on a Saturday evening with my mum and had pre-booked a table on the Frankie and Benny's app which was very useful.Staff were polite and friendly and orders were taken quickly.Food was nice as were the mocktail and cocktail we ordered.Much better experience than last time and will most likely return another time.
feeeg . 2016-07-11
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Visited with a friend. Restaurant was surprisingly busy. When our food finally arrived I can only describe it as a dogs dinner. My friends chicken was cooked so much she could hardly cut it open. My chicken wasn't much better, with no sign of the sauce that was meant to accompany it and served with a reheated, lukewarm baked potato. I can't believe the prices they charge for this sub par food. I did complain and the manager kindly asked if we would like something else. I said no, and he removed the cost of the meals from our bill. Will not be back.
Oreo1979 . 2016-07-09
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Been here three times each time waited ages for food but enjoyed it when it did arrive .Rather noisy and robotic service not very friendly
weelass2016 . 2016-06-27
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Met a friend local to this area for lunch - was just as good as any other frankie and bennys. The staff were attentive and friendly.Food was quick and tasted lovely. Plenty of parking at the retail park.Wouldnt hesitate to go back again. Very nice.
w33bsh . 2016-06-20
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Went on a Saturday lunchtime and we were only offered the dinner menu. I have been for dinner and it is fine but they need a lunch menu at the weekend. I don't want a full main course for a Saturday lunchtime and it is on average about £10 a meal. Please get a good lunchtime menu and we will be back.
Diane B . 2016-06-17
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My boyfriend and I dined here a couple of nights ago and it was absolutely awful. The cheesy garlic mushroom starter was horrible and the mushrooms were definitely not fresh. I had the chicken wrap for my main course which was abysmal. Fatty chicken, limp lettuce and there was so much bbq sauce that I could barely taste anything. The waitress never came over once to ask us how our meal was and we waited over 25 mins to actually catch someone's eye to get the bill. Would have complained but I didn't see the point. The staff don't seem to care, more happy to be chatting at the till point than attend to the customers. Shocking service and food and very overpriced. Will never be back.
Lynsmor . 2016-06-08
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I used to love this restaurant but since the change in menu I feel like it's been going down hill rapidly. We have been a couple of times since the new menu in hope that it would improve again but it definitely hasn't!The food is expensive, smaller portions and menu is more limited now.On our last visit my starter and main had far too much pepper on it and it was big bits which hadn't obviously been ground enough (came served like this - not something I asked for) which really put me off as it was overpowering so I ended up not eating a lot of it. Our waitress didn't seem to care, never asked once if we enjoyed any of our food and didn't question why my plate was going back with more than half my meal still on it. Usually I would say something but I just felt like it would not matter anyway.I am really disappointed as this used to be my favourite place to eat but I won't be going back.Service isn't what it used to be, menu is rubbish now and food wasn't nice.
Alison S . 2016-05-21
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Went to frankie and bennies in falkirk for my birthday we were sat at the window where u were either cooked by the heating or freezing because of the door there was no happy medium. The food was abismol to the point most of the food was left uneaten staff didnt care or give any interest cutlery was minging didnt stay for pudding will never go back
Laura E . 2016-05-21
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I had another delicious meal from Frankie and Bennys yet again! Great place to stop whilst doing some shopping at the retail park in Falkirk. The new menu is fab - especially the new dessert with Oreo & chocolate brownies! Great deal during the week as well with 2 meals/courses for around only £11!
travellingwithdana . 2016-05-17
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Greeted with very friendly staff, service quick and the meal beautiful. Kids had lots of choice and staff couldn't do enough to ensure our meal was to our satisfaction. Will definitely return :)
Muirheadfamily . 2016-05-08
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Popped in for Sunday brunch and we were very satisfied with our bacon and pancakes. The restaurant was busy but the service was very good and reasonably priced.
Eddie M . 2016-05-06
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I ate here with my boyfriend last Saturday and had a delicious meal but what was even better was the waiter! His name was Jon and his service was excellent, will definitely be back to pay him a visit.
Sarah D . 2016-05-04
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After sampling decent, albeit expensive food at other Frankie and Bennys establishments in the past, we called into this one while on a day visit to the shopping retail park where this establishment is located.The staff were pleasant enough and it wasn't busy being about 11:30am on a Sunday, but after a lengthy wait I received my Breakfast on a stone cold plate, beans that were in a little side dish were cold, the Bacon just warm and greasy, the Sausage warm, and the Mushrooms hot. It looked to me as if some items were put on the cold plate too far in advance of the Mushrooms by the fact they were the hottest by far.But while the above wasn't acceptable, the main issue was the amount of Thick Grease lying on the plate! It was swimming.For a "Chef" to dish up breakfast like this is not on and not professional at all.A simple hot plate and all the ingredients cooked and laid on the plate at the same time isn't too much to ask is it?My wifes meal was cold and greasy too, so its a general issue with cold plates and food.Won't be going in there again that's for sure!
KennyCarr . 2016-04-18
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Visited at lunchtime on a Sunday, staff were very pleasant however food was at best average and way overpriced for what you get
Ewan F . 2016-04-13
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The set menu at £11.95 is very good, the burgers are fantastic and the meatball pizza was good too. The chocolate ice cream 9/10 and the blueberry 9/10. The mushrooms were great. The service is good but be aware that you may need to have to get all your mains out at the same time.
Kenneth_Smith . 2016-04-09
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Went there with hubby and grandchildren during Easter holidays for lunch. What an absolute disgrace - the pizza was soggy and had hardly any filling, my wrap was edible but then again had hardly any filling, the hot dogs were okay but my oh my I have never seen chips served like this ever. They were obviously frozen chips which when served were half cooked and limp. The prices here are a disgrace and the food is awful. This was my first visit here and will definitely be my last.
Viona A . 2016-04-05
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Visited on a busy Saturday afternoon (luckily had booked a table as there was 7 of us).Service was very slow, and staff seemed to be serving everyone bar us even though we were right beside a till. We waited 20 minutes to have our order taken and when food finally arrived one member of our party was left with around a 7 minute wait for his "wrap" even though pizza and burgers had come out quicker.As we were out for my nephews birthday when we finally ordered desert I reminded our waitress that she said they would put a candle in his pudding.Desserts were brought out... with no candle in his pudding. After reminding the waitress again she then went back for one.The waffles which were ordered by 3 of us lacked in appearance and taste and did not look like the picture which was sat on our table.
feeeg . 2016-04-05
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I used to go here fairly regularly and being back in Falkirk for a while revisited last week with my son and grandaughter.food was very poor, very overpriced, and the service borders on harassment.We were asked for our drinks orders before we had even sat in our seats.We will not return.
Jean W . 2016-04-04
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We came here for a meal before going to the cinema, and had a starter and main course each. The calamari starter was excellent, very tasty and a good portion size. I had the steak and chips for main, cooked well and the service was very quick - if anything a little too quick as my main was brought while my starter plate was still on the table. The only reason I marked it down a star is because this restaurant can be a bit hit and miss in my experience, but our most recent visit was very good.
EmmaL0uise01 . 2016-04-04
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We used to come here a while ago and loved it, pancakes, bacon and maple syrup was amazing loads of syrup and loads of crispy bacon but the last few times I've been it's been dismal...3 pancakes with 2 bits of fatty bacon and hardly any sauce.The service is really slow and the food sits at the pass for ages.Not impressed.
Claire B . 2016-04-01
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Went there for a birthday dinner. No heating and food cold. Overall disappointing glad to leave and get a heat. Food average.
C3752UOjaned . 2016-03-23
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The place looks really good, has an extensive menu with reasonable prices and tasty food. What lets it down for me is the slow service. While the staff are lovely, friendly and helpful they don't seem particularly well organised. As we were sitting near the open plan kitchen we could see our food sitting on the pass for at least ten minutes before it was served, meaning it was a bit dried out and over cooked. It's a shame because otherwise this place ticks all the boxes, but waiting 15 minutes just to place a good order when the place is almost empty just isn't good enough and having food lying in the open while staff polish cutlery is just poor management.
mizliz_uk . 2016-03-20
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We have had various breakfasts, lunches and dinners over the years since F&B's opened in Falkirk all good value. Today that changed.We had an hour for lunch. The resturant as busy when we arrived and there was a kids party ongoing but we were seated straight away and our drinks order taken as usual. Plenty waiting staff on duty but at first there seemed to be only two chefs, I was seated facing the kitchen so had a good view as they hurried to keep up. It took about 10 minutes to get our drinks and we were in for just over 1/2 an hour before our food eventually arrived. Unfortunately this was our main course. I'm unsure if our server forgot to order our starter or if the chefs forgot to cook it. It did arrive shortly after and we were advised there would be no charge for it. Whilst this was appreciated we'd rather have had our food in order and without the extensive wait.The food, as usual, tasted good but not compatible with the prices. It's not that the menu is expensive in itself for a restaurant. It's when the food and pricing are compared with other nearby restaurants that you realise it's overpriced.One of our burgers looked as if it came from McDonalds as did the "French fries" which are on the menu as chips but not cut like any chip should be.Overall I was disappointed with the whole experience. There was no real reason for the delay in service or the order served incorrectly. The restaurant has been operating for years and I've seen it much busier. It won't be our last visit as the kids really like it. I'll just need to lower my expectations.
RPE146 . 2016-03-20
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Popped in for some dinner one evening my pasta looked lovely but it was cold to the point it felt chilled staff were very understanding and took it off my bill but left feeling hungry!!!
Nmcg2015 . 2016-03-11
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I have been here a number of times. Each time I have a disappointment, but then go back thinking it might have been a bad day/night.. But no def won't be back. On several occasions service slow my meal sitting in server waiting to be brought out! At 1 point I was going to go collect it myself. On another occasion there was no heating!! I had to sit with my jacket wrapped around me! We asked if heating could be turned up but it had broke!!! Surely tell ur customers this so they can decide if they want to freeze eating a semi warm meal!!! Staff okay 1 young was a pleasure, but others can be rude. Food is okay! I'm always there with my partner and son ( he enjoys the atmosphere mostly why we went) for 2 adults and a 5 year old we were £70 this is not cheap for an okay meal!! But my last experience I decided it's had too many chances!!
DebbieEa . 2016-03-03
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Not sure why they have an area as you walk in designed for a host/ess to greet you and seat you as it is never manned. Visited a few times now and always the same. This time I saw who I was meeting so just went over to sit without waiting. Food is usually good though and I enjoyed the fish. There was a couple of birthday parties that day and unfortunately the music played for the cake being brought out was extremely loud - we were possibly under a speaker but made conversation impossible and was very painful to the ears. Our waitress was cheery and helpful - always good when it's a table full of kids.
emcd1 . 2016-02-22
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Not too bad service could of been slightly better from the server the food was okay the only thing that let the pizza down was the rubbery chicken it was a shame as the pizza itself was really good. Server had to read the menu to tell me what bottles beers they had reading in front of me! Overall the afternoon was pleasant.
Moray B . 2016-02-22
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I have ate here many times, had only one bad experience which was a hair a few years ago I found in my plate, though I did say & was not charged for meal though put me off for a few months, been back many times since then & been lovely. Good service. Always clean. Food nice. Enjoyed a lovely breakfast with friends here last week, pancakes bacon & syrup were lovely. Will most definitely be back
Sammy M . 2016-02-22
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Been to a few F&B, this one when ever we visit is very noisy! Kids love it but not ideal if you want to chat
KarineGlen . 2016-02-21
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Always enjoy calling in for breakfast. Good service and good food. My favourite is the egg Benedict.
Tina B . 2016-02-21
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Went with my niece and 2 girls for a quick lunch trip. It was busy on arrival but we were shown to our table quickly.We were served drinks and our order taken within minutes.Food arrived quickly.I had a pulled beef salad. Nicely presented and reasonable portion. Wasn't packed with flavour so it wasn't my best salad ever.My niece had a burger and chips. Was ok.Kids had pizza and they were happy.Had an incident involving a foreign object in the food. Was handled fine by staff and I'm now waiting on a response to the occurs car.Overall service was good but food was not up to expectations.
MaidoftheLoch . 2016-02-17
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Always disappointed with F & B's tried a few over the years and they are just every expensive plastic food joints.Don't expect home cooking !
R R . 2016-02-17
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Typical big business that is more worried about money that quality. It is great for the kids but it does need to up the game a bit. I feel sorry for the staff because they all appear lovely but they are the ones who get all the complaints and there were a lot the night we visited. We will keep coming back because the kids love it but hopefully they will learn to appreciate real food soon.
DidiC909 . 2016-02-12
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We eat here often before going to the cinema always good food and friendly service cant see past the spaghetti with garlic bread every time
zoomer1122 . 2016-02-10
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3 Opinions
Es la primera vez que visitaba y va a ser la última, ya que puede hacer un Mojito. Lo sirven en lata, que nos dio la copa un sabor metálico. Tenía una fina cuña de cal y una pieza de menta en la decoración. El resto fue aplastado hielo y ron. Sin duda fue lo peor y más decepcionante Mojito que he tenido. Nos fuimos después de una bebida. No, gracias.
paysteakburntpastacookedpizzachickenoldcarbonaraspaghetticheesesaladcoffeecalzonecreameggsgarlicmustbaconEs la primera vez que visitaba y va a ser la última, ya que puede hacer un Mojito. Lo sirven en lata, que nos dio la copa un sabor metálico. Tenía una fina cuña de cal y una pieza de menta en la decoración. El resto fue aplastado hielo y ron. Sin duda fue lo peor y más decepcionante Mojito que he tenido. Nos fuimos después de una bebida. No, gracias.
paysteakburntpastacookedpizzachickenoldcarbonaraspaghetticheesesaladcoffeecalzonecreameggsgarlicmustbacon4 Opinions
Variedad riquísima de desayuno. La comida era abundante y delicioso. Asistieron para el té de la tarde después de funeral y buffet era bueno. Sándwiches rellenos era variada y sabrosa. Un montón de salchichas o queso panecillos y bollos y pastas dulces. Ann era tranquila, eficiente y satisfactoria y considerrate a todas nuestras necesidades en un momento muy emocional. . Sin duda lo recomiendo.
paysteakburntpastacookedpizzachickenoldcarbonaraspaghetticheesesaladcoffeecalzonecreameggsgarlicmustbaconVariedad riquísima de desayuno. La comida era abundante y delicioso. Asistieron para el té de la tarde después de funeral y buffet era bueno. Sándwiches rellenos era variada y sabrosa. Un montón de salchichas o queso panecillos y bollos y pastas dulces. Ann era tranquila, eficiente y satisfactoria y considerrate a todas nuestras necesidades en un momento muy emocional. . Sin duda lo recomiendo.
paysteakburntpastacookedpizzachickenoldcarbonaraspaghetticheesesaladcoffeecalzonecreameggsgarlicmustbacon549 Opinions
So disappointed in my dinner tonight order from here often enough but tonight I was giving the smallest portion and a half cooked pizza had to put it in oven to fully cook right through and to top it all off everything was freezing chips, pizza and donna meat
paysteakburntpastacookedpizzachickenoldcarbonaraspaghetticheesesaladcoffeecalzonecreameggsgarlicmustbaconSo disappointed in my dinner tonight order from here often enough but tonight I was giving the smallest portion and a half cooked pizza had to put it in oven to fully cook right through and to top it all off everything was freezing chips, pizza and donna meat
paysteakburntpastacookedpizzachickenoldcarbonaraspaghetticheesesaladcoffeecalzonecreameggsgarlicmustbacon270 Opinions
The batter on the fish is the best I've tasted n the guy is so friendly. The prices are really good. The rest of the staff are really friendly it's just a small place but we travel from whitnurn to get a fish supper coz it's made fresh no reheated like some places. We'll definitely be back
paysteakburntpastacookedpizzachickenoldcarbonaraspaghetticheesesaladcoffeecalzonecreameggsgarlicmustbaconThe batter on the fish is the best I've tasted n the guy is so friendly. The prices are really good. The rest of the staff are really friendly it's just a small place but we travel from whitnurn to get a fish supper coz it's made fresh no reheated like some places. We'll definitely be back
paysteakburntpastacookedpizzachickenoldcarbonaraspaghetticheesesaladcoffeecalzonecreameggsgarlicmustbacon