Based on 1 opinions finded in 1 websites

Based on 1 opinions finded in 1 websites
Opinions
I have ordered food quite a few times from here. The website says a meal for one is in a large container, I have ordered a few times and it only came in a large container once, it comes in a small container, so the description on the website is misleading. We usually order a set meal for two, but have stopped ordering this as the duck in it was very dry on more than one occasion. The Curry is great if you like onions (its mostly onions) and very watery. I think it depends on who is cooking, and on what night you order, as it varies quite a bit Overall the food is very very good from here, freshly cooked and piping hot, not a bit greasy, we cannot complain even although many times they get the order wrong. A great Chinese takeaway, but check what they give you.
Bella2121 . 2023-05-04
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I have eaten from here once after this review it would be the second time (hope the food is alright) but ultimately the customer service could be better. I think people forget that what keeps people coming back is good customer service as well as the product. Do better.
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Great food, still hot. However we did not receive the full order and this was not corrected or refunded. The manager never returned my call after saying he did not want to argue. First bad experience with them which has annoyed me, especially with ring camera footage proving me correct.
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Shocking online ordering service. I will never order again. They allowed me to order online without confirming the delivery time, I paid and received a text stating it will take up to 90 minutes! I didn’t want to wait that long to feed my kids so I called to cancel several times but the line was busy as it was a Friday evening, so I replied to the text message requesting that they cancel the order as per the attached. They delivered it anyway over 90 minutes later and so I had to send the food back and requested a refund. Today they refused to provide a refund and said their phones lines weren’t busy around 7pm when I called!