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2,5

Based on 138 opinions finded in 2 websites

2.5Ambience3.5Cuisine2.5Price1.9Service
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Nº 533 in 573 in St Albans

Nº 10 of 12 Pizza & Pasta in St Albans

CUSTOMERS TALK ABOUT DISHES WITH.. pizza

Score

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This store regularly makes small mistakes (always in their favour). The send out the pizza and the standard dip that is supposed to come with it is missing. Do they have spares in the delivery car? Nope! They say they'll get some but you don't see them again. You order a large dip and a small one comes. You phone up and have an incomprehensible conversation in which you say you'd like a replacement or a refund... neither happens. The error is always small enough so that pursuing it is too much of a pain, but repeated instances of this really add up to a bad feeling. There is competition in Harpenden which is far better. I think I'll just go there in future.

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470pingooz . 2023-01-09

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Very very rude staff unprofessional and very unclean would avoid this shop as it is the worst experience I’ve ever had very very bad

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I4864COaustinh . 2022-08-28

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My food was out for delivery for ages and I called and I did not get the best customer service..not concerned or apologetic. I’ve had issues in the past and let it go but I felt I should post today. Presumably the food will be decent when it arrives but if you’re looking for reliability, probably not the one.

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pavkaur17 . 2022-05-08

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Calm down everyone - it’s a takeaway pizza place! Perfectly adequate pizza for the kids. Slightly chaotic at pickup but worse things happen at sea. Really!!

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Hooray1 . 2020-10-25

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£14.99 deal, 1 medium pizza, 1 side and one 500ml bottle of coke (small bottle). I ordered pizza for lunch today. Pizza arrived well before I ordered, well prepared and well cooked. Can’t fault them, full belly and no complaints.

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Travelling_SE_Asia . 2020-10-22

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As a one handed customer having to carry my pizza vertically in it box the server should of suggested they cut my pizza in pieces a f stacked the pizza one on top of the other and offered me an alternative box When I arrived home the entire pizza had slid to the bottom of the box! I will have to think of another solution as the server did not make any suggestions and he could see my predicament Mever any pizza again. Also a chair should be provided for the elderly and infirmwilwaiting at social distancing measures

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wilhofSt_Al . 2020-08-14

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Harpenden store is a disgrace to the Domino’s brand. Never had so many problems with a store as this one. Orders are regularly late; items missing (usually a drink); food is hit and miss with being hot or cold; food quality while better in recent months is usually poor compared to other stores; often no one picks up the phone so have to ring several times; app says food is delivered when not; last order ruined upon delivery and when spoke with store no apology and told either refund or wait an hour. Whole experience is applying. Avoid avoid avoid.

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Mark K . 2020-07-07

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food is always late, they lie to you on the phone that he food is being delivered when it clearly isnt. We waited over 90 minutes found as item missing was the final straw ... The customer service is simply non existant. the quicker they close this branch the better and we can start getting our deliveries from Hemel again, (which is fabulous... hot food, bigger menu, always within 30 minutes even though its further way!)

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215glenb . 2020-04-16

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Food delivered whilst I was poorly half an hour late and STONE COLD! Would recommend others places far above this place

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Devon1109 . 2020-03-08

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Had to wait a while to be served, We was told our order was not ready when it said it was on the screen, when we got it the Wedges & strippers were cold as they had been sitting there for ages as when other people in front of us or delivery orders they took the ones off the top instead of the bottom. I dont know when Hawaiian Pizza consisted of Mushrooms, as a Trained Chef I thought it was only Ham & Pineapple & I am sure that is what it says on the Menu. I asked for a receipt twice & still never got it. A gentleman in front of us ordered & he went out with someone else's Pizza as they did not know who was who. I am not going to be visiting anytime soon as they could not organize it very well.

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BeverleyC580 . 2020-02-28

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wow , do i have a lot to say ! , all i can say is how terrible dominos is in harpenden , first of all they send me my pizza which has the incorrect toppings on , so i ring the store and the man who answers starts to blame me for the situation even tho i specifically requested no pork on my pizza for personal reasons (intolerance) , i am absolutely raging to be quite honest , he asked me why he should make me a new pizza as it was apparently my fault that HIS team got my pizza wrong . He then finally agreed to send me a new one but would take an hour , hour and a half later a new pizza turns up with tomato base topping even tho he knew i asked for bbq as he repeated it back to me ! he sent me that out of spite and i’m not having it. this has to be the worst fast food place i have ever visited and definitely will not be going back in a hurry! their customer service is outrageous! never known anything like it. They don’t even listen to their customers ! tip for all the dominos staff aswell - wear hair nets , going forward , i strongly suggest you re evaluate your staff situation.

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ellag770 . 2019-12-23

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I ordered our food around 10pm last night, and the tracker said it’s out for delivery and then said it’s been delivered but we never received our food around 11.20pm I started ringing them no answer but I know they close at 11pm but hopefully there’s a chance someone will answer due to our food not turning up! We regularly order from harpenden dominos and there has been a few times where there very much lacking. My partner rang them up this morning explained about what’s happened and I had an email to confirm my order aswell. He said he’ll speak to his driver and we’ll go from their, we gave it around 40mins then called back and the guy replied back I’m quite busy I’ll probably just give you a refund?!

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_jennifer2094 . 2019-12-08

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For the third time, absolutely awful service! The delivery took over an hour and a half, and when I called to see where our food was (as according to the app, it was delivered!) I got a very rude response from the store. Plus, the food was cold on arrival. Eugh

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Clare_ska . 2019-11-28

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Fine if you like cold pizza delivered late with no communication. Consistently bad service unfortunately

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onlyonepony . 2019-11-02

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Terrible service. 30 minutes late and no apology. Useless - needs to go or needs new service as this was horrific

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SusanDros . 2019-09-13

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Sometimes slow service if you order in the shop however if you order online, there is a very speedy service and it is always on time.

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Ben_Gardner_Reviews . 2019-08-28

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The pizza at this branch in particular to me, always arrives luke warm. But today, I've had enough!!. I'll no longer order from this branch again. Today our order arrived incorrect. Despite calling and expressing their error, they seemingly, purposely sent a complimentary side of wedges, when I explicitly offered to pay for hot wings; the person on the phone said "no don't worry, it's on us".It just really annoying; fuels the present negative experience and adds to the contempt I already have for them.

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Riich . 2019-07-14

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As a delivery pizza place, I believe the costs should be suitable for teens! The prices are extremely high and although the pizzas are nice, the price almost doesn't make it worth it! Through delivery I have found that it is mostly reliable, but on busy days especially, they are terrible at giving you updates and the pizza can arrive hours after you were originally expecting it.

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Hannahhannah20 . 2019-06-29

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If you want cold, undercooked food that takes an hour and a half to arrive - order from here! Better off buying a frozen pizza from the shop, you’d have bought it, cooked it and ate it before dominos knock at your door.

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HannahBananananana . 2019-03-29

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great service and great food New manager is great and got us the best deal Food was hot and customer service was excellent

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123Saj123 . 2019-01-30

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Had meal with grown up grandchildren (21 years old) The choice of dishes great for all ages. Food delicious Serving staff were so helpful, great all round experience. Will visit again.

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ReneeHertfordU_K . 2019-01-16

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Absolutely awful. Their tracking system said it was delivered. It wasn’t. After phoning to see where it was we received it 30 minutes after it was promised. Do not order from here.

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magnersmick . 2019-01-04

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Ordered online, very quick and simple and keeps you posted on the progress of the order. Food came quickly, pizza had plenty of toppings on, garlic bread pizza was a bit poor but on the whole it was good

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dorset111986 . 2018-12-10

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The delivery took ages - after double the time I was told it would take I rang to be told the driver was blocked in that's why it was late - when I asked if it meant my pizza would be cold they said 'if there is a problem call back'. I told them not to bother and asked for a refund...did not accept pizza when it finally arrived.

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lissylu111 . 2018-12-04

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The staff are rude , pizza was so salty and was dripping in oil . Called to complain but was told they where basically not interested .

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Harp008 . 2018-11-30

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Walked in for a pizza after work first time i have been here and while i was waiting there was a heated argument between staff in view of 3 customers they were shouting at each other for everyone to hear. after woulds the big lady with glasses said to the black guy why are you angry go look in the mirror i saw this to be racist.. i will not go back even though the pizza was very good.. this happened aprrox 6.20pm friday evening 21st sept 2018.. a low rating for the argument

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Neil R . 2018-09-23

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Placed an order at 8pm 10pm it arrived but wasn’t even my order. Driver didn’t care just said well that’s what they gave him. Then moaned that he has to from Harpenden to Kimpton to deliver. Normally we have good service this was terrible service and no one answers the phone when you call.

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TracyL1439 . 2018-09-22

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We have ordered from here a few times, first time was okay. Second time pizza was raw so we had to cook it ourselves in the oven. Third time was not only raw yet again but was also completely squashed and misshapen. It look as though it has been dropped!! We also ordered sides (chicken strips and garlic pizza bread) both of which were under cooked and totally inedible. When the pizza arrived I checked it before giving any money and as soon as I saw the state of it I refused it and told the delivery driver to take it back. He said they will send another. As I hasn't paid I called the shop and spoke to the manager to say we didn't want another sent. She was soooooo rude, unprofessional and unhelpful. She said we still had to pay as a new one has been made and on its way. I said I no longer wanted it as It looked so bad I lost my appitite..she offered no apology or anything..disgusting. AVOID

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Laurenlittle . 2018-08-26

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Ordered 2 large pizzas, a small with some sides. Waiting over an hour for the food, only half turned up cold, driver told us to call the store, it took over an hour for them to answer the phone. Once I eventually spoke to them I was told a further 2 hrs to wait for the pizzas I’d ordered over 2 hours ago.

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Destination563262 . 2018-07-11

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Orders 2 pizzas. Arrived really fast and were both very nice. One of pizzas had a piece of mushroom on when it was pepperoni. Not the end of the world but it was there

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Corey F . 2018-04-29

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The service we received from the team was fantastic. We were only driving past from a visit to a local pub.

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imrantk . 2018-04-24

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Good pizza, never have to wait long if you pick it up. Good ingredients and nicely covered so good flavours

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bigbirdLondon . 2018-04-03

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I've used this place three times this year and each time it gets worse. First time it took them over an hour and a half to deliver cold pizza which they blamed on "being very busy". I then had to argue a refund which took three weeks to be put back in my account. The second time just the 50 minute wait for a delivery but at least it was warm. Tonight I ordered online for collection (It's not worth the hour long wait!) And wait until it says ready and pop in only to be told it's 8 minutes away from being ready. I wait and wait and them I'm told my order has been given to someone else but I can have their pizza - a pizza I didn't order??? So I say no and I'm told they will run a new order through and the supervisor comes to the front and puts the order through, no apology, no offer of money back or discount or even a free drink while I wait! I'm told 15 minutes so go for a walk around the block and come back bang on 15 minutes and get told it's still 10 minutes away. Eventually pizzas are made and handed over and I leave. Terrible service, terrible customer service and fast food that's just not fast. It's not even moderately fast. Don't waste your time, go to Papa Johns.

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Rico306 . 2017-12-08

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Orderd last minute at 6:34 and it arrived by 7:05. Perfect food with a great deal for 2 pizzas , 2 sides and a drink for £22! What more could you want

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Corey F . 2017-05-01

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Awful service, delivered 90 mins later and was cold. I would suggest Papa Johns or Sainsbury's. At least they agreed to refund.

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Pete S . 2017-03-25

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I was very nice impressed on the service. My food was delivered very quick, even earlier then the minimum delivery time. Food was hot and tasty. Great price for the order. Enjoyed it a lot. I'll definitely try it again. Highly recomand it

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Tatianadaria . 2016-10-31

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I enjoy donino's everytime. I'm a Faithfull client and I never been desapointed. Sometimes the delivery time is a bit higher, but this only proves how much people love them and how busy they are

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Wasimasad38 . 2016-10-27

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Pedí un par de veces de Domino's y cada vez me quedé muy satisfecho con la pizza y el servicio. Es uno de los de pizza en la zona, si no el mejor. Nunca tuvimos ningún tipo de problema. Siempre encontrará un personal muy agradable y educado

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AndrewGush . 2016-10-20

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Food is very good! Is a delight every time! Comparing with the others...they make a difference.Very nice and polite staff! You are doing great guys! Keep up the great work:*

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madalins76 . 2016-10-19

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Deberíamos haber aprendido la 4ª vez que puedo hacer pizza, pero pensamos que le da un descanso después que lo intentaría de nuevo y de nuevo llega cold stone y quemado!

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Charlotte C . 2016-10-16

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Our pizza took at least an hour and arrived burned and freezing cold , our side dishes where also cold .I called and demanded my money back immediately , went got myself a thai and came back , they still had not bothered to come Back and refund me . Finally had aRefund .Disgusting service fro £30 , you should be ashamed of yourselves .Domino is by far the worst takeaway in Harpenden. Always papa jones form now on Avoid

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watfordfc . 2016-10-16

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I'm a very faithful customer and I wouldn't change anything ..great customer service ,friendly staff and tasty pizza .I highly recommend *****

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Anisoara B . 2016-10-14

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Nos recogieron nuestras pizzas sólo viven 5 minutos las pizzas tanto uno estaban frías y no estaba preparado!! Al sonar la tienda la primera vez me pusieron en espera tanto tiempo tuve que llamaron de nuevo!! En él habla con el gerente estaba lejos de pizzas sin llegar frío diciendo ayudar si nosotros mismos recogido!!! Mencioné una era rosada y me dijeron cómo puede ser básicamente el director no estaba atento!! Me dijo que él puede hacer y poner mi queja en el sitio web!!! Chocante!! No puedo ver se queja!! En general, incluso mi pizza era pésimo!! Así que no es feliz en todo he sido un habitual de dominos en Harpenden no más!!!

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michele042015 . 2016-07-09

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Evitar a toda costa. Tiempo de servicio absolutamente terrible. Entrega de alimentos siempre tarde y fría. Servicio de atención al cliente es pésimo. Gerente increíblemente grosera y realmente no podía dar una maldita. Cómo este lugar no ha sido despojados de su franquicia es increíble. Nunca pedir desde allí.

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David O . 2016-05-29

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All I can say is DO NOT WASTE YOUR MONEY!! Terrible service and substandard food. Never again!Took 1hr 35 minutes for food to arrive and most definitely not worth the wait.

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Jenny186306 . 2016-04-05

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Clueless staff and manager, delayed cold soggy product, phone not answered, 85 minutes order to actual delivery (OK, the app seemed to have been informed that delivery took place some time earlier). Thanks, I think we're done for good. That 61st Tripadvisor ranking is well deserved.

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StanFastic . 2016-01-16

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Terrible pizza the last 3 have been cold, we've complained and you never get anywhere.The last delivery they didn't out the sauces in a separated bag instead they popped them on top of an actual hot pizza this time but this made the kids peel back and when the driver pulled them out of his bag it sent them flying over our cream carpets and up the wall!When we asked why there were not in a bag he said they don't do bags anymore for cost reasons Head office found this interesting but they still didn't bother to get back to us.How you can get pizza wrong is beyond me. The service is dyer.

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Charlotte C . 2016-01-08

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Ordered our food online, quoted delivery time was 45 mins. 45 mins came and went, the tracker said the food had been delivered by "Reliable Mohammed". Phoned the shop, they seemed surprised it hadn't arrived, kept saying it was on it's way. Phoned another couple of times to chase it up. Well over an hour later the food finally arrived and yes you've guessed it, it was cold. Phoned the shop to complain - no apology just offered to collect food and give us a refund or collect food and give us a fresh lot. It was already 9.20pm by this time and the thought of waiting another 45 mins to eat was too much so I ended up reheating the pizzas in the oven which defeated the whole point of getting a takeaway. The Manager is extremely aggressive and has zero customer service skills. He couldn't have cared less in fact. I will be taking the matter up with Domino's Head Office.

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Caroline W . 2015-12-08

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Ordered a pizza for the family which arrived when ordered however the dips I ordered had been put inside the hot pizza bag and when he removed the pizza exploded all over me , the floor and the carpet . When I asked why they are in a hot bag I was told they where cutting back on bags ?? Sent him away as everything was covered and called the shop to speak with the manager . He said he was happy to send a new pizza but that's it he wasn't their so basically it's not his problem . I told them not to bother sending another pizza and ordered s papa jones . 20 minutes the same guy turns up with another pizza when Id already told him I didn't want it and was still busy scrubbing my carpet . This is not the first time we have experienced this terrible cusotmer service at this branch , it's a shame because it's always been our favourite pizza . Not anymore is recommend papa jones , they turn up in time , are polite and don't throw sauce all over you .

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watfordfc . 2015-10-11

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Ordered our pizza and sides at 12:20pm, and this was difficult with the language barrier! Then 20 minutes later they ask us what we ordered - clearly had forgotten whilst 3 other people had ordered and got their pizzas after us. After half an hour of waiting they told us they had lost the cheese and tomato pizza and had to make another one! after 40 minutes we finally got our order! NOT ACCEPTABLE. It is supposed to be fast food.

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Victoria C . 2015-10-05

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not bad, not good, it's just a domino's. a little slow and they take ages to deliver but it's not great.

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Joeavison . 2015-06-12

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We have had a few bad experiences with delivery, soggy pizza, melted ice cream and wrong orders! So needless to say we wont be ordering from dominos again!!

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Jaykiff . 2015-05-09

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Ordered online, placed order around 5pm for delivery 6.30 (one of their suggested options). Food had not arrived by 6.50 so I phoned the restaurant. The girl who answered the phone was clueless, I gave the address which she clearly had not heard of and said the order may be there in a few minutes. When I asked if that was a definite or guesswork, she sharpened up a title and asked the address again. She still didn't know whether it had left or not so I pressed her for an answer and she said she would ask some of the drivers. It transpired that it had not left and a driver said he would get it to us within the next 5 minutes. That was the most truthful statement as he did indeed arrive shortly after. He rang the front door bell, thrust the pizza boxes into my hand and ran off as fast as he could, obviously worried that I may take it out on him. The food was OK, nothing special and I won't be ordering from Dominos again. There was no offer or real apology for the delay.

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Tony S . 2014-11-28

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