Dogs Trust West London in Hillingdon

Really nice grounds and super friendly and helpful staff, even volunteers.

Friendly environment, helpful team.

My dog passed away and I took their food and bedding and all other stuff which they were greatful for, they did ask if I wanted to look at the dogs but I declined, lovely staff with great caring attitude, would recommend if you want to donate or get a new pet just visit.

They do a great job with finding new homes for dogs. We dropped of some old duvets and sheets. They also take towels, blankets etc - but not pillows.

Carers really take pride in the care/support/training they provide to their 4-legged charges. Everything they told me about my adopted dog was accurate & the pack they provided was helpful. Just one thing my boy cost less than £90 but the cost is now £250ish. I hope that there is some flexibility for people with limited means? Nevertheless, DT is a very valuable and worthy charity to support.

Beautiful grounds and caring place for animals while they wait for a forever home

I picked the wrong day as it wasn't fully open

We've taken on a few dogs from here before and it's all been a very good experience but not anymore, there's one member of staff that's so rude, she follows you around and if you have any interest in a doggo and want to sit down at their level she goes absolutely mad... You can't do that, done look at the dog etc etc. How stupid.. I would understand if there's a sign saying so. How are you supposed to see a beautiful animal at its level, look into it's eyes.. ..

Very informative and helpful staff

I am absolutely DISHEARTENED by this dog shelter and how innocent dogs and puppies are treated, my friend went to prison a few months ago and her dog was sent to this exact shelter and I only found out recently about it, i wanted to foster her dog while she was in prison while the shelter has claimed that nobody else would, I only found out today from my husband that the dog was euthanised to make room for incoming dogs, which is a terrible excuse to euthanise someone’s pet, i do not know how I am going to tell my friend that her own dog is dead, in fact, she is coming out of prison on Christmas because she was accused of a crime she didn’t do, Kill shelters are absolutely DISGUSTING and I hope his place shuts down, May Skaya rest in peace.

The loveliest place. Staff are really friendly and helpful and really care about the rescue dogs. The dogs are clearly well looked after.

Me and my family have been coming here for years and have always found Harefield Dogs Trust lovely and in particular the staff members always friendly and polite. However there has been multiple occassions now when a particular member of staff has been extremely rude and also telling us we cannot interact to the dogs behind the glass ie: crouching down or even saying hello and showing interest in them despite other staff members allowing us and other members of the public to do so. I can understand if there is a sign up but please make this more clear. How are you meant to get to know your future dog by not getting down to its level. This has now unfortunately put us off coming here for the foreseeable. Just wanted to say thank you to the other staff for being so polite.

When for a visit with our dog of 7 mths(adopted from Harefield) he had a great time meeting up with the staff and his best buddy

Great atmosphere. Very helpful team and well looked after dogs

Dog rehoming centre. Well kept kennels with outside spaces for dogs. All dogs have toys and nice beds and blankets. They are obviously well cared for. Nice environment with plenty of space. Could do with reinstating the shop and cafe for top marks though. Although there are items to buy from a table inside the main reception area.

This is a wonderfull place, run by extraordinary people. The time and effort they put into caring for and rehoming the dogs in their care is exemplary. Our whole experience of adopting our new pooch was made into a wonderfull.experience by Dogs trust Harefield.

We love all the team at Dogs trust, we've rehomed a few dogs from there now, recently just got a puppy. The support you get is lovely, the dogs are all so well cared for and loved by the team, they all just want the best for the dogs.

The Dogs Trust offers dog training courses. It's very good value and the trainers are brilliant.

Very nice place to visit All staff very helpful Thank you

The dogs are well treated by people who clearly love dogs, there are signs to help visitors not scare or frighten timid or shy dogs snd the place is well kept and clean. The staff are extremely friendly and helpful as are the volunteer helpers. If you want to adopt a dog this is the place to go

Heartbreaking to see so many dogs needing new homes, but they were well cared for and their kennels were clean and comfortable. My only criticism is that the lovely tea rooms are closed for good.

Great organisation with great staff

Lovely staff,dogs well looked after. They welcome all donations and support is much needed.

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All was going well until last meeting when Left hand didn't seem to know what right hand was doing. We were told no home visit was needed not by on but but 3 members of staff there i confirmed this with them twice even. So all arrangements were made with rest of family to be there for pick up and coming home. Days were booked of from work and even an extra visit arrange for daughter to meet our new rescue friend before he could come home. All excited. Today i get a call to say they need to do a home visit first (which i agree is a good thing) and the original day booked for picking up our dog is not a day that dogs ever go home on!!! Don't get me wrong i love Dogs Trust and they do a fabulous job and this is our 4th rescue dog and Basildon were excellent, i just wish the staff at Harefield communicated with each other better so silly things like this didn't happen. We have hopefully re-arrange now for a pick up on 24th which took most of the day for all of us to changed leave from work. Fingers crossed and a word of warning to all triple check No home visits are needed and don't go for a Thursday pick up. It will all be worth it though to give this poor fella a loving home with our other rescue the lovely Merlin

wonderful place, staff very caring in everything, i was impressed!

The staff are so csring and try to make the dogs comfortable.

Went with daughter's Chihuahua puppy for training.

Nice facilities, friendly staff

My sister-in-law has Dementia, they were very accommodating and let us go and see the dogs. I cannot express how much this meant to me, my sister-in-law enjoyed the half hour we were there, very calming. Thank you

Having been a supported of the Dogs Trust at Harefield since it opened, and having adopted my own dog from there 8yrs ago. We were spoken to rudely by two members of staff having just dropped a donation off and were possibly interested in adopting one of the dogs as a doggy sister for our current rescue.

A very disappointing visit. Having been a supported of the Dogs Trust at Harefield since it opened, and having adopted my own dog from there 8yrs ago. We were spoken to rudely by two members of staff having just dropped a donation off and were possibly interested in adopting one of the dogs as a doggy sister for our current rescue.

Lovely building and staff. V clean, welcoming and well laid out. Great support for adopters.

The dogs trust have a food bank for dog owners who can't afford to feed their dog (s) my dog has been diagnosed with colitis and has to go on the special dry veterinary dog food. I had a cupboard full of his original dog food which he can't have, and I donated them to the dogs trust food bank to put them to good use and help other dog owners. The people there are lovely and very kind.

Very impressed with volunteers and staff.

I love how nice the staff are and what an amazing environment for dogs that are looking for a home,family and love.

My dog has gone training here for 4 weeks. The staff are friendly and professional but also approachable. Recommend for anyone wanting help with training

Friends helpful staff Can't thank them enough for their understanding

The staff here do amazing work, and I'm so happy we were able to adopt and give a dog their forever home 😍

Been a while since we were here ,but when we did visit we couldn't ask for more help then we go ,we adopted a reactive dog and they gave us all the help we needed with her

This was a lovely cafe, but sadly when I last went, they have closed the cafe to use the space for something else.

Love dogs trust, great staff looking after the dogs and the public

Can't do enough to keep the dogs happy and contented. 🐶🐶

Staff are lovely and helpful. I'm sad the tea rooms has gone!

Covid restrictions in place wen we went, but still came away with brilliant dog

All the staff there were very helpful and friendly, and the dogs are well looked after.

I'm wheelchair bound and just went to look at the framed dog Which has a plak and was told off by a member of staff. I told a member of staff who was very apologetic she was extremely nice and showed us around the dogs. But being told off spoiled our day 😥😥

Dropped a donation off very helpful people.

We started puppy training. Really good. Reasonable price too.

I wanted to go to this place for so long. I finally managed to go with my girlfriend last week to see the dogs. It's very sad when you see them there, you would like to get all of them if you can. The staff is just amazing, so polite and professional and friendly. I got to see one of the people in action with the dog, they're just so good! You can't apply for a dog in the place so you will need to apply online anyway but it's worth it to visit it and see how the dogs behave before applying directly.

Amazing work undertaken by the team at dogs Trust.

Extremely undertrained and undereducated staff, absolutely no attempt to train dogs, and no ability to handle them - let out only twice a day! Completely ignored several emails asking for medical info to register with a vet, acted like signs of hip displacia were no issue whatsoever and couldn't even identify it themselves. Watched TWO of their staff get dragged along to my dog by the Alsatian I was looking to adopt, because they couldn't control it, to then be told the two couldn't get along was ludicrous. What on earth was expected in that scenario? Dog's Trust need to start employing properly qualified individuals who understand the calm environments dogs should be introduced together in. The dark haired women in particular who dealt with Zena's meeting at 2pm today should never be allowed around Alsatians again - because that dog and others will continue to suffer if no-one starts to help them properly, or at least teaches the staff how to start doing it Will be writing a letter to head office about dog introduction procedures and ensuring staff are properly trained to handle such situations. You should NEVER leave a customer in the position of being the only one capable of controlling a dog, and having to split up potential issues themselves. I will never use the Dog's Trust again, and would never consider donating again out of sheer shock at how poorly both adoptions and animal care are handled. I feel so bad for the dog...

My love of my life had to be put down.Harefield Dog Trust has and excellent report. They treat owners with such respect and support when their dogs die.tge even arranged for me the cremation. I will always be Thankful to them for what they did for my dog, Bruno and for me.

Week one of puppy training, trainers are professional and knowledgeable. Area very clean.. lots to learn.

Very bad time wasters call you a liar they say you say things but you don't.the dog that I was looking at had kennel cough 3 months in kennels and they had not given the dog the kennel cough vaccine.

Great place to take kids to look at dogs. Lovely staff very helpful. To helpful questions about getting a dog and there needs

Disappointing. I took my son with me to have a look at re-homing a dog. We received a very cold welcome and was told we should have booked an appointment online. We were rushed and only at the centre 15 minutes. The woman who escorted us shh'd my son which was very unnecessary. The experience was not a good one and very disappointing.

Excellent facilities very helpful staff 👍

Lovely people here ❤. Would always recommend rescues you would get so much love for a animal that has a hard start in life. Remember this Christmas that a dog is for life not just for Christmas but for life.

Great and welcoming staff. Dogs well careed for and looking for loving homes.

Thanks again to the vibrant, young, informed and knowledgeable staff such as Chloe and Charlotte.

After making an appointment and later attending to veiw the available small dogs was disappointed at the limited amount of animals put up for adoption.

Not open at the moment due to covid phone first

I went there to Donate Cotton Duvets/Quilts, Blankets and was approached by Assistant and informed that I have multiple donations, as I telephoned and was advised to deliver them, but no Pillows. I would donate here again in near future, as its accessible via road, and London Transport Bus U9 service passes this place.

We did a new dog introduction to dog interactions (mainly directed at kids interacting with dogs). For kids 12 and under. It was really nice and a good way of starting to have the kids play and interact in a safe way with your new dog.

With the purpose of adopting a small dog to keep.company to our small chihuahua mixed breed Ginga, we found the DogTrust via Google and decided to visit one of their branches in Uxbridge. Though we didn't find what we were looking for, we were impressed with the dog shelter, their kennels and the organised way they deal with visits to the rescued dogs. Very dignified and clean. I recommend it if you are thinking of adopting a dog.

A great environment. Lovely staff that help your needs. Perfect to find a new dog and friend.

dogs in short supply but staff doing sterling service

Dog rescue centre. Great staff doing a great job. Cafe on site but closed due to Covid restrictions.

They help with dog rehoming.. They are the kindest and most helpful with rehoming dogs..

Not sure about this place. I drive miles to get there and assumed the staff would be helpful. I got the impression if you are not white forget about adapting. I knew I would never get a call back regarding any enquiries I make. I met all the requirements to rehome a dog...I work from hone, not many people at the house, got a good size garden, no money issues and would never leave the dog alone as I am self employed and work from home. I got the impression they is a racial undertone to how they behave. Not sure why but normally I can sense this . Shame really as who knows what happened to the dog I wanted to adopt Ended up buy two dogs and have have them for 3 years.

Amazing staff doing an incredible job! The dogs' welfare is paramount and the people we spoke to or met during the process of adoption are expert, compassionate and professional. We were allowed to visit our furry adoptee at the kennels despite it being lock-down, because she was showing signs of severe stress and needed re-homing as soon as possible. All COVID precautions were taken and we stayed outside to meet our new friend, having fun in the snow. The application process was conducted via zoom and we had lots of discussion about our girl's needs and what to expect. The preparation videos and information to help guide the process have been really helpful, as it is a long time since we last had a young rescue dog. Aftercare advice and training will continue as long as needed and the Trust stay in contact to ensure the dog is well cared for. Adopting a rescued dog and helping them settle into family routine will inevitably bring challenges and is not one to be taken lightly, but if you are able to give a dog the patience and time it takes for a second chance at a lovely life, then Dogs Trust are the people you want alongside.

Just an inspiring wonderful, brilliant and committed place for dogs and resvuers

Tough time at the moment with covid but still managed to rehome a wonderful dog

Adapted from here before due to covid they've had to change alot which is a shame as always liked looking at possible animals to adopt nicevto actually meet them which isn't possible at the moment so some animals will be overlooked.

Friendly staff. Cafe serves hot food. Ample parking available.

Amazing place. Go on the web to see the dogs and register as they may match you with another if all the ones you see are reserved. Forever Home

I love what they do for the dogs and i hope to work here at some point voluntary.

They are very caring and very understanding and know what type of dog we should go for

A really nice and nice people I love is no place but you can get round in about 1520 minutes if you're not rushing and it's a really big place and if you're interested in that sort of stuff and yeah it's really good getting there and easy peasy lemon Squeezy volunteers interested in doing volunteers and whatever and interested in getting the double lever hard to recommend to hear back

Dog training was brilliant staff really good

I just want to take them all home

We had lunch at the tea rooms. Very nice. Good way to support the group

Veary. Good. Customer service. I wood. Like to. Come back. To. Get. Dog. From. You. Keep it up.

Come get your doggie here. These are Special dogs.

Very friendly staff , clean and the staff very dedicated.. plus the grounds are beautiful

Great dog shelter but very hard to adopt if you work!

great place to meet up for coffee and cakes but really to rescue your new friend meet mine FLYNN

The staff were rude not very helpful selected people are treated differently disgusting

They take very good care of their dogs 👍👏👏👏🙏

So hard to see the dogs wanted a home

What's not to like! They even have a cafe so you can chill out and reflect on your visit to the dogs trust.

Never been to the Dogs Trust in Harefield before, not even for tea... I went to donate some snugly newish hollow-fibre pillows/duvets for our 4-legged friends in need so mini sewn up bedding could be made up for warm Winter bedding. Then, I thought, whilst I am here I would go and say hello to the Dogs staying there waiting for new best friends, which simply just broke my heart, and then cried all the way round walking at speed.... 💔 Their whole demeanor looked fed up and deeply sad... THAT was been my reason for never going before! I am not in a position to have a lovely dog companion in my life but when I am in a position to, the Dogs" home is exactly the place I would go to adopt a lovely one for a new wonderful loving home....I'd have older dog or 2... they are often the ones who are forgotten by everyone 💙

Very helpful and friendly staff, Abit smelly by the dog area though.

Apart from the dogs, the staff here are wonderful. They give sound advi support to those interested in taking over the care and training of a dog.

Food in cafe was fine. Bit pricey though.

Lovely to see well cared for dogs finding their new homes

It was good I cannot wait to see poppy yeet

Great place and lots of doggies

Dedicated staff at Dogs Trust Harefield, Middlesex