Dee Dee's Cafe, The Range in Basingstoke and Deane

Terrible experience at the till when paying. Customer assistant with no name badge, older lady with tattoos. Name said Kelly on my receipt though. Dreadful attitude. Tutting and sighing to the lady being served in front of me and refusing to pick my items up to scan as I hadn’t put them directly in front of her. Clearly in the wrong job. A lot of items not priced on the shelf. Has put me off going back.

You can get every think you need there

This is a big store with a cafe & outdoor gardening area too. Arts, crafts, home decor, toys, kitchenware, and more. Fatal as you always end up buying more than you intend to!!

As usual I was over charged by nearly £4 I had to go back In, I was told the item was on the wrong price hanger but I can't have it for that price i can have a refund or take it for what it went through. I chose the refund. The lady who served me was absolutely lovely. But the prices are always wrong I get fed up with it especially when they won't honour it I then have to wait for the money to go back into my account.

A great store with a great "range" of goods and helpful, pleasant staff.

Ordered online for click and collect. Received email to say order ready to collect from store. Lady on service desk asked if I ordered online or on website. I said "on website, email received to collect and here is QR code". She said no you don't understand and we went through same conversation 3 times and finally said "never mind, you don't understand" and went to get someone else to deal with it. Next person scanned QR code and got my items. Two members of staff - one quite rude and condescending and the other very pleasant and knows what she's doing.

Big store that has an Iceland in it too. Plenty of parking

Looking for bargains, not always the cheapest

You could easily spend a couple of hours in this store with its extensive stock. The household and pet sections are great. Theres enty of craft items pmus diy. The staff are always willing to help out with checking stock for you or pointing in the right direction. Prices are very competative. The freezer section often shows me foods I haven't come across and is useful I'm sure for those who used to shop at Iceland before closure in Chineham. I quite enjoy the garden section in warmer months.

Went in for one item came out with a lot more so beware 🤣

Nothing special. It is cheaper rather inexpensive.

Served by the loveliest lady. Unfortunately out of the 3 things we wanted they only had 1. It seems the glass tumblers that I purchased a year or so ago are no longer stocked. There seemed to be an unbelievable amount of staff on shift. Which to their credit, the store did look tidy and well stocked.

Products are priced wrongly.Some are not even priced at all.Stuff is not very hepful and arrogant when you are asking why is the product is not priced correctly?Not even apologising for their mistakes.

Great choice for your needs Free parking

You generally can find what you need in this huge store and it’s well maintained by the staff, unlike some shops. A zillion space car park, so easy to park!

Always get a bargain in the range

Lots of the products were drenched All the prices of products were not there Nothing was together (boxes other end of shops compared to lids) Other than that it's an ok shop

Great shop, a lot of items in good prices

Good selection of everything. Staff always seem bored & uninterested though. Not worth asking them anything!

A good Range of products. Aisles are a little crowded so some areas are a bit hard to push the push chair around. Staff friendly and polite

Good range of products in store but found the shop to be dirty, the toilets were also filthy.

Huge store with ample parking for all. Cafe inside is also a bonus although some of the seating was torn.

The are some interesting items that are available here notably the clocks of which there is a good selection to choose from.

It is what it is. Cheap and cheerful.

Great prices friendly staff. You can buy pretty much anything except a budgie.

Not bad considering time of year. Staff were rushing around not overly helpful

If you can't find it here it probably doesn't exist 😂

Honestly cannot say thank you enough to the lovely store manager and Leanne enough. They couldn’t do enough to help me after having a Christmas tree disaster. THANK YOU.

Always everything I need and things I didn't know I needed

Love this shop, Sine really good Bargains at a great price. Found the staff helpful too

I love this place & would have given it 5 stars but the prices were missing on most of the products

Large store packed with lots of stock. Craft stuff, photo frames, cleaning stuff, house stuff. Some furniture, Xmas stuff... Generally cheap and cheerful.

Brilliant. Love the iceland in here! Staff very friendly.

Busy today but they quickly manned all the tills

A big shop however, there's no improvement on showing products, no price display, member of staff just around but not helping, I have to check price from the till, very annoying, a shop like that could be for learning adverse Customers Service n Management. Poor.

Lots of everything, creative bits, pictures, ornaments, DIY, bedding, Pet food, garden plants, pots, with everything in between, many useful bits and pieces, always worth having a wonder round, just to see what interesting things you can find, it also includes an Iceland.

Packed full of awesome Xmas decries. They also have a sleigh you can sit and take a photo in.

Not bad , went looking for a tv stand/unit but they didn’t have very much variety for bigger tvs and also the ones that I did see were a bit pricey for what they were. But they did have some lovely things.

Excellent service and friendly staff and good service thanks

One stop place to buy lots of stuffs, specially home and gardens goods. Enough parking slots.

It's not too bad. Definitely worth a look. The Iceland is built in to this store too so you can do a freezer shop after the misses has spent your money on stuff she 'REALLY' needs but never uses.

Visited the store on the 25th Sept, was very disappointed with state of the store, very untidy and no prices on lots of items . Would of bought alot more but got fed up finding a staff member to get price .

I love this shop - all you need to make your home & garden lovely

Has a great selection of household and office items. Good value.

Very polite management and staff amazing

This is a treasure trove of household items and camping items. There are 2 in-store shops: Iceland and a cafe. You can get items from the following ranges: artistic pictures, mirrors, lights, bathroom items, a wide range of kitchen items, crockery, cutlery, utensils, bedroom furniture. You may need to spend a day to browse. Husbands may drop the wives off for the day.

Basically a shop full of useful things

Huge variety of homeware, hardware, stationery, some furniture, petware, gardening tools, plants and pots to keep them in etc. They even have Iceland in-store, and a small cafe! Brilliant shop, great prices.

Love this shop so much to choose from, the checkout staff that served us was very happy and friendly

Lots of products lacking prices and when you get to the till they are under-staffed to deal with this and it causes long waits for you and the customers queueing behind you

They have now re arranged the Chineham Store in Basingstoke to an orderly manner with household decor and sheets along side wallpaper and curtains.. Art work and pens etc craft all together. Much better to find what you want and match. So well done.

Some products aren't barcoded so left me standing at the tills like a lemon while these Sunday kids darted about cluelessly trying to find prices for items they're selling.

The most frustrating element about this store is the lack of pricing matching the goods on the shelf. Some centre isle displays (fat balls) I couldn't find a price for and couldn't be bothered to check so left. If they addressed this issue the shop would be great.

Wide range of products for almost everything you need.

Quick in and out. They had exactly what I wanted.

Nice store which seems to be never that busy . Can get most of what of want give it a go

I was in the queue Sunday when closing was announced. However I was refused service and abruptly told l would not be served and to leave. The pond pump l intended to buy was desperately needed as my pond pump had ceased to function. I just hope my fish survive.

Good , moderately ranged shopping place for home and garden

Wanted to have a longer lunch break with a colleague. Arrived at 1200, one family in the queue before us, no one to serve. There was a note saying "Will be back in 5 minutes". Waited nearly 20 mins (I dont know how long the family had waited for), then someone from the back room arrived. When our turn came, we were told they have run out of three options we had thought of ordering - no apologies. Why do you not put a note saying that "sorry, no pizzas left today" etc. Waisted 35mins and had to go back to the office via M&S . Not going back. Horrible place. Would give a zero if that was an option.

Really dark and cramped despite the fact it's huge. I feel like the aisles could do with being a little further apart. Lots of random items in this store...

Such a great place to go to for inspiration on Home Décor and Gift ideas. There is also an Iceland section, great pet and garden sections and a huge choice of picture frames and wall art, and fun stuff, like that. If you haven't been before, it's worth going, but take your time as there is so much to see. One of the best bits is that the prices are affordable for such cool stuff. The café is perfect for a light lunch or tea time treat, as well as being a handy place to meet-up with friends. There is a huge carpark and parking is free.

Huge shop well laid out. Bit more room then some of the others I've been to.

Very large store, with a wide variety of products. However, I try and avoid going here as very hard to find a member of staff willing to direct you to a specific area. Then when you are ready to pay very few tills manned. Plenty of staff wandering about, probably avoiding customers

Improved only slightly. Very annoying that there are always wrong prices. 3 different prices for one item the other day. And when I brought it to their attention they said there was nothing they could do. Well here is an idea. Tidy your shop up and remove the clutter, train your staff to fill the shelf correctly and not over fill gaps. Place correct labels in front of items. Overall the result would be much happier customers paying the price advertised and being able to walk around your shop, spending more money, come on guys it's not rocket science.

The best Range I have ever been in,. So big and plenty of choice

Well, I didn’t know you could pack so many things in one place. The store is clean, tidy and the staff friendly and helpful. There’s a large car park and the store is located within walking distance some other well know brands.

Not liked the return policy.. I understand after two weeks they do not give refunds but they can do the exchange or give us credit note ..(we are only one days late and they refuse to provide exchange/credit note) ..

Good experience. Lots to choose from.

Well stock up. Open late on Bank Holiday

Loads of choice. I enjoyed my visit. Good prices.

Didn’t have what we wanted this time.

Lots to see inside, well priced cleaning products, look out for low prices on many items.

Found what we wanted staff always very helpful and did not have to wait long to be served out.

Lots of stuff, no nonsense and good prices. Easy parking.

A wide variety of everything, good prices and good service at the till.

Great sized shop, even though it’s busy there’s usually enough staff on the shop floor and at the tills to stop a massive backlog/queue of customers waiting to pay. Average prices. Repeat customer. Has an outside area for gardening also.

Loads of selection, Iceland bit good. Spent loads there, will visit again

Well stocked found all I wanted and more

Fascinating place, so much of so many different things. Will be back.

Lubię ten sklep, bo jest w nim dużo ciekawych i praktycznych rzeczy.

Sat morning visit, nice and quiet with a great lighting section.

Absolute chaos. Inconsiderate staff, no care, I don't think I'll be back.

It's the Range, good variety of products, budget pricing and having Iceland as well is handy. Would suggest they sort out the tills, doing food shopping is not ideal, the tills were not designed for food shopping.

The place was very clean and staf was very helpful and polite all over. Very nice environment to shop

Poor quality goods, shambolic store layout, and unhelpful staff. If you have a buggy or wheelchair you'll struggle to manoeuvre as the aisles are piled high with stuff.

Not so compact like it use to be you can walk round now without the fear of knocking something of the shelfs.

Too many incorrect or missing prices.

A lovely store with lots of lovely items. Could have spent a lot more than I did!! Will definitely return. Had a lovely hot chocolate in the cafe. Friendly and helpful staff.

The Range offers a variety of budget items at reasonable prices. The reason for the 3 star rating is mainly because of their price labelling system. Half the time, I am completely unaware on an items price which completely puts me off.

The person who was helping us find a mattress showed outstanding customer service

Got there with 5 mins to spare before they closed, lady still happy for me to grab what I needed! Thank you

Nice RANGE of products (i said that because the range is the name of the shop, and i used the name in a different way which is funny because as i mentioned earlier, its the name of the shop) I bought my dog a large tug-o and it was big because he is small. And when we got it home it was big. He said thanks (not really, he cant speak). Thank you to woman who sold me the things, she gave me a 95% discount and then added 95% back on

Large range and variety of different products

It's the Range, what more can I say. Good prices too.

Fed up with the range Basingstoke and their lack of no price tags on items. Stock all over the isles making it hard to pass by. Put off by going there now.

Great place for that difficult to find elsewhere product.Very reasonable prices stocks most thing's.

The range was good and found what I needed easily. But we stopped for food in the cafe and it was dreadful service and the food was cold and horrible

Same old same for years now. Hardly anything priced and when you ask some staff how much they say get in que. Really . I have to que to get a price Naaa. Just won't buy it is my answer

Everything u need in 1 place at good prices

Good shop with reasonable prices.