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3,5

Based on 606 opinions finded in 1 websites

4.5Ambience4.0Cuisine3.5Price3.5Service
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Score
OpinionsNoteTripAdvisor6063.5

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Love this place and always make us feel welcome, Darren is a top man along with an awsome team. Best fillet steak in Wales !!! And garlic bread from heaven ……

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Which D . 2024-02-19

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We always call in here after walking from the other side of the bay. We usually have a snack, but today just had a couple of coffees and a pint. The staff are lovely and friendly and the place is beautiful. The coffees are beautifully served and are really good quality. Lovely way to relax after a long walk.

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jojopokins70 . 2024-02-19

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My wife and I had a very pleasant Sunday lunch today. Even though the place was packed the service was attentive. Food was prompt and cooked perfectly (which considering how busy they was quite impressive). The meat and fish are laid out in the refrigerated counter so you can see that everything is super fresh before ordering with the counter manager (Darren). There is loads of parking out front and stunning views of the Marina when you leave. We'll definitely be back soon!

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D8958QQmichaels . 2024-02-18

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It’s always a pleasure to eat Custom House. It’s a regular of mine, the service provided by Darren is fantastic and he always has a great knowledge of the daily dishes, where they’re from and how to have them cooked. It’s excellent food. Excellent service. Gorgeous location and a perfect atmosphere. The old Custom House is a quality restaurant.

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Flyer44796394697 . 2024-02-18

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Such lovely food!! Great atmosphere!! Darren behind the counter was beyond helpful. Thanks Darren and staff what a great smile!

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Danielle G . 2024-02-16

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We had a wonderful night at The Old Custom House. We were waited on by Darren. He was fantastic and made us feel very welcome. Great food and great service 10/10. Thank you 🤩 we will be back soon.

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Lisa R . 2024-02-16

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We had the best experience here, the staff couldn’t do enough for us, always asking if we needed anything else. Interacting with our children, making us feel very welcome. The food was absolutely incredible, both children ate all their food and loved it. Salad bar was delicious. We all love to go up to the counter and pick our food. It never disappoints here. Cannot wait to come back soon!

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Kaffers12 . 2024-01-22

MORE AT TripAdvisor

Having read the contrasting reviews and not previously visited we went ahead and booked with an open mind as to what to expect. Well how wrong we were to have any concerns, the staff on a busy pre Christmas evening were attentive, polite and courteous, the food quality and choices from starters to desserts were excellent and tasty and the service for each course no problem at all. Would definitely recommend to other family members and friends and revisit ourselves in the new year.

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adrianbrynley123 . 2023-12-12

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I went to this place for my lunch and also to check it out as a place to have Christmas Dinner in the future. It was not welcoming at all. £35 lunch menu and no table service, was told to order at the counter. Approached the counter and was ignored. I have to admit everyone there seemed to be enjoying the experience. I walked out very disappointed and tried another place.

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Sherpa08980773104 . 2023-12-04

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We visited on a Sunday in October after pre booking, we’ve fancied visiting for a while but never got around to it and I was a little put off by the reviews stating bad service. I’m glad we visited because our meal was excellent from start to finish. We were welcomed at the door and offered a seat at the bar while we waited for our table, we waited for a small while to be served but our table was ready when we’d ordered our drinks . My wife had a Sunday lunch and I had a fillet steak, my wife said the Sunday lunch was the nicest one she’d had for a while. The fillet steak was excellent, really nice size for a fillet, really tender, tasty and perfectly cooked to my order. We shared the pate starter and had a bread basket, the pate was lovely and so was the bread. The broccoli side I had was very nice, cooked with chilli and garlic and so was the pepper sauce I had with the steak. We had a bottle of the Marques de Riscal Verdejo and a couple of glasses of Piper Champagne, both very nice. The service was excellent throughout, from the greeting to the table service and the guy behind the ordering counter, very welcoming, friendly and helpful. The building is very nice too, nicely decorated, bustling with activity but plenty of space around the tables. Including the alcohol I mentioned the bill was around £130 including a tip. We will definitely be back.

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TomBooze . 2023-10-29

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This was a very important family occasion for us as we were taking our American family here for lunch. There were 8 of us in total. We ordered our food and it took 50 minutes to arrive. My sister's meal had been completely forgotten. Most of us had a meal that came with chips. They were pre-seasoned and so si salty that we couldn't eat them. I had the steak and ale pie which again was so salty I couldn't eat it. The service was so poor. We had to ask on 3 occasions where our lunches were. We didn't complain at the time as we had to rush to our next place to meet more family members. Very, very disappointed! Will not be going back.

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AmandaLouisa . 2023-09-19

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Best fillet steak around, we’ve never had a bad meal here though the staff at times can be a little less friendly, you have to pay for all extra sides inc salad & chips which is a big down side, we paid £ 300 for lunch for 4 people, very expensive

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RachealB36 . 2023-08-27

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Absolutely fabulous meal. Great atmosphere beautiful surroundings Good service. The food was fantastic, hot well presented and plenty of it. You can’t beat it for a great all round experience

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sue17042016 . 2023-08-25

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A fantastic meal for our Anniversary meal. We visited on a Wednesday evening and the service was excellent. My husband had a steak which was 10/10 and I had a tuna steak which was equally as good. We would recommend this restaurant and can’t wait to visit again.

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976bethanh . 2023-07-30

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We booked a table for 3. When we arrived, we waited at the reception for somebody to see to us. A man finally arrived, didn't check our reservation, mumbled something about one area being full, and showed us to a long table for 6 in an area of the restaurant that was completely empty. We explained that we had booked a table for 3 and expected a table for 3, preferably in a decent part of the restaurant. His attitude was awful. Basically, yes, we had booked a table and he was giving us a table. Anyway, we did manage to get a move to a different table, and he took our drinks order, but there was no explanation that we had to go up to order food from a counter. When paying the bill, a different person came with the credit card machine and made a big thing about leaving a tip, which I declined. She made it very clear that she was not happy. It's a shame because the food is good and the restaurant is nice, but looking back at a lot of the past reviews and our own experience, the service is clearly bad, but the owners don't seem to care or want to improve things.

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boylse . 2023-07-27

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Came for lunch with family Had lemon sole with a side of veg and new potatoes. Lemon sole cold and slimy, Side of veg absolutely drained in salt and garlic , potatoes failed to arrive so had to ask for them , again so much salt !! Absolutely revolting and vile Never ever again

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moocher22 . 2023-06-20

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They were really rude customer service was terrible to them 3 hours for our food to come to our table and overall in very poor

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NorthStar29159006794 . 2023-05-27

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Very unfriendly staff and the waiter behind the food counter was very rude to us when we asked him questions. It wasn't busy but I would imagine if it was,the queue at the food order counter must be horrendous. Wouldn't it be better to let people view the food and then return to the menu on their table to order. Very pricey for ordering the food yourself and not being waited on. Having said this the food was excellent and fresh but for the prices, which are expensive, it was not a very relaxing experience.

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Pauline J . 2023-05-25

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Service was terrible it appears that they were understaffed. Ambiance was good however the food was deplorable. To say this restaurant holds itself to be a fish restaurant all the fish we had was overcooked. The steaks the party received were acceptable however the veal had a rancid taste. When we complained after one of our party being sick we received nothing but attitude from the management and said pay what you want knowing that if we did not pay the full bill they would call the police.

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Martin B . 2023-05-25

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Thank you for the most amazing Coronation Celebration for the Penarth Marina Residents Association. Tani, you and your team were fantastic, the good service and the whole experience today was fantastic. Thank you. A restaurant that really does support, care and treasure it’s local residents and community. A day we will never forget thank you.

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Lynda J . 2023-05-07

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Visited many times and always had a great experience, food was spot on again, Lemon sole perfectly cooked with new pots and veg done to perfection. My granddaughter uses a wheelchair and the staff couldn't be more helpful. Great service, drinks brought over straight away and not a long wait for the food to arrive.

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davidrwilliams100 . 2023-04-30

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Second time to this building but tried the Fish Restaurant this time...upstairs. Much preferred this to the downstairs as it seemed somewhat more refined, a more personalised service. Food was excellent as was the wine and service. A Birthday meal that was well and truly enjoyed by all four of us, a really good night out for one of those "special meals". We spend a lot of time down the bay and will definitely be returning to this one

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AndykTonyrefail . 2023-04-10

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I ate with 20 others at a Christmas meal. As this was a preordered meal I didnt take my glasses, as I knew I didnt have to read any menus.My error as I couldnt read any of the parking signs.I was issued with a parking fine although No reminder from the staff at customs house on my entry or exit, which Old Customs House said wouldnt be an issue as had to go through the parking company to prove I had eaten there. I uploaded all proofs with no reply and no acknowledgement.I have also chased the parking company only be email as no contact telephone number and they are inundated so cannot reply directly. I have received no acknowledgement of my documentation or my email just that it has been sent to a debt recovery agency. On top of that the food was fast , expensive and awful.

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X972OLandyd . 2023-02-23

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Been here a number of times, the food we had this time was again excellent, we had lemon sole and monkfish with new pots and veg, with beef skewers and cod goujons to start, all excellent. Service was very good too, as it was very busy, with drinks arriving a few minuets after ordering. The staff were friendly and were very helpful with my granddaughter who uses a wheelchair.

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davidrwilliams100 . 2023-01-04

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Very expensive, six of us ate just a main course with their cheaper wine, bill £350.00 The food was ok but arrived luke warm. However they were very busy. Not a place I would go to again. Be aware of extortionate drink prices Considering they...

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penny m . 2022-12-19

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Second time here and both times have been very good. Ordered from the lunchtime me which is great value for money. Good service good atmosphere music a little load. Would like to return for an evening but I think it would not be cheap!!!

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Chris S . 2022-11-26

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Have just left the Old Custom House for a birthday meal for my girlfriend, the food was spectacular and the drinks were received soon after ordering. I must point out that Steve our bartender was quick in delivering the drinks soon after ordering, I will...

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AndyMogwaiDavies . 2022-10-01

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We spent a LOT of money in this restaurant. We didn't finish our second bottle of over priced wine so they agreed to let us take it with u when we left having paid our bill of approximately £300 we forgot to take the bottle...

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Explore43734088339 . 2022-09-26

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Started by ordering a bottle of house Red, waiter only interested in trying to get us to purchase a more expensive bottle, I understand upselling but he was forceful and this was uncomfortable, went to queue up for our food order this was ok but...

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myla123 . 2022-09-18

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Me and my partner took our kids to cardiff bay before school holidays end we had nice walk to the barrage , and decided to have light lunch at this beautiful historical building . As it wasn’t planned we didn’t make any reservation we were...

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MuratC494 . 2022-09-05

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Thinking of going to the Tapas Shack? DONT. We waited an hour for tastless tapas. It wasn't the waitress' fault, there was one lady working all the tables but to have just 1 chef in a little hut trying to cater for alot of people...

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480rhysm . 2022-08-29

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Visited here on Wednesday afternoon after arriving on the ferry boat from Cardiff bay to Penarth We thought the boat would take us to Penarth seafront but unfortunately we had to climb over the hill instead. The weather was scorching so my friend and I...

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angelapI7206YU . 2022-08-14

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Friends brought us here whilst visiting Cardiff. Our meal was delicious and I cannot fault the food at all. However, I didn’t feel the service was great. At the food counter I felt we were ushered into a queue quite forcefully. I’m pregnant and so...

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saraej . 2022-08-11

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The location is lovely. It’s a beautiful old building right next door to another which badly needs redevelopment and the view over the lagoon that is now Cardiff bay is a little industrial given the proximity of the barrage. Inside its a lovely space and...

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Morgan K . 2022-07-23

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Turned up having been out for a walk, initially was very annoyed by the waiting staff who seemed to go out of their way to make us feel unwelcome. Took the chance and brought a bottle of wine that proved to be one of the...

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richard t . 2022-07-08

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I never write bad reviews but when I see frustrated people like Roger B I really get nervous. I’m a customer myself and never complained about service. Do yourself a favour and encourage them by writing a nice review.

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I7264IHcarmenp . 2022-05-15

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When I spend £50 per head for my meal, I don’t think it’s too much to ask to have a relatively nice ambiance so that I could have enjoyed my birthday dinner with my partner in a more controlled environment. We made the mistake of...

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KweiloW . 2022-05-02

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We had a beautiful meal here, The staff were amazing, Lily one of the waitresses was so helpful and attentive The waiters were lovely and helpful especially with the extensive wine menu The food was stunning, the wine was beautiful, well run and highly professional...

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sarahwright62 . 2022-04-28

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I’ve been going to this restaurant for many years, and enjoyed. however the last two visits were very disappointing. Last night I took my son. We were early so went to the bar for a drink. The bar was relatively busy, we went to where...

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gemmapT1976ZE . 2022-04-17

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Went for Mother’s Day had the two course Sunday lunch. The pate to start was just cheap pate with two pieces of baguette. The beef was nice , however the vegetables were extremely salty. Told waiter who didn’t really care said nobody else had complained...

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cceb2022 . 2022-03-28

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Made a reservation on the Thursday night to go on the Friday evening. However as my partner is a teacher he does daily lateral flows and tested positive for covid on the morning of our visit. I called the restaurant to advise we wouldn’t be...

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Chloxo . 2022-03-11

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I rang the venue to check if they had vegan options before booking, I was assured they did, a few options for starters and always a daily special, so booked online, as they suggested for NYE. On arrival we were sat and looked at the...

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sharpeishaz . 2022-01-07

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Today we visited for lunch. We have to date always had a pleasant experience! However, the manager today shall we say lacked in customer service skills! I have never been spoken to in a manner as he spoke to me today. I ordered my meal...

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Trail09101187817 . 2022-01-03

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After many , many years of enjoying our traditional family meal on Christmas Eve this year was a total disappointment. The service and food was very poor and only because it was Christmas Eve that I held back from complaining during the evening. Stater was...

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sarahW7223WO . 2021-12-28

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we attended a private party at The Old Custom House, having been here before as dinner guest we were not sure what to expect As usual , everything was top notch, the buffet out of this world, wonderful staff, Hours spent chatting and remembering good...

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robv12 . 2021-12-26

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I looked this restaurant up for an evening meal and a reason to get the bus from the city and walk across the bay barage. I was not disappointed with any aspects of the experience. The building is a gem in the 'new' marina with...

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beataboutthebush . 2021-12-14

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Took my Mum for her 88th birthday, 6 of us in total. Hadn’t visited before and was really looking forward to it. We were seated first table in front of bar, the bar area was quite busy with people standing and drinking at the bar....

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Dawn M . 2021-12-11

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Really great service and happy people in this most excellent Spanish themed restaurant.Great view over the Bay from some of the seating.Interior very comfortable.The system of having the fish on display (and meat) so that you can choose by looking at what is on offer...

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Natalie C . 2021-11-12

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We had 30 guests in the private room and could not fault the service, the food and the surroundings. The team were so attentive from start to finish and all the guests were highly impressed with every aspect.

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651jenp . 2021-10-11

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The standards at this quaint restaurant transport you back to France and Spain. The high standards with all dishes is superb.

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U5235OEjefft . 2021-10-04

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My fiancée and I visited for lunch on 30/09/2021 and immediately were greeted by welcoming and attentative staff. We ordered our food and both opted for the salad bar, meatballs to start and the cod and chips for main which all were absolutely amazing -...

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Cerys P . 2021-10-01

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We arrived 15 minutes before our booking and because they hadn’t opened yet they made us go back and sit in our car to wait; they wouldn’t even open the gate for us to sit in the outside seating (it was a nice day outside)...

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D2213NCemilyb . 2021-09-12

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We visited from Birmingham and chose this restaurant specifically for the lobster I am a huge seafood fan ..this place didn’t disappoint I had a fillet steak and a lobster and it was the best food I have eaten ever… nice friendly staff and despite...

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lisarepton36x . 2021-09-05

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Booked a table and was informed we had 2 hours to eat and leave, found this off putting but we went as been before and very good. We arrived early and asked could we have a drink at the bar ? No we were told...

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captainDevon . 2021-08-25

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This was quite a classy place 20 odd years ago, not so now. Menu hasn’t changed in years & hate queuing to order food like a fast food restaurant. Felt over-crowded on a Thursday evening, our table was literally centimetres from the next. Clientele questionable...

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Catrinsian24 . 2021-08-19

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The service was bad, disorganised with meals arriving and different times, sides arriving later than main. The attitude of staff a bit unprofessional and abrupt. The food was very bad; oily, cold, tough steak, fish not fresh, salads thrown together. Their “french bread” and “garlic...

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zan a . 2021-08-14

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Disappointing on a number of fronts. Firstly when ordering the meal I was offered three choices of potatoes. When I asked whether I could have a small portion of vegetable instead the waiter said this wasn’t possible and shoved a little bowl at me and...

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mecno . 2021-08-12

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So firstly, everyone knows not to come here if you want good service! You only come here for the food. After many yrs of coming here, I’m happy to accept this and not let bad service not ruin my evening. However tonight took things to...

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Road763947 . 2021-08-04

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This place looks really nice from the outside and was quite busy when we arrived for an evening meal. Service was fine although wasn’t sure of the set up. After being seated and getting our drinks we had to go to the counter to order...

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NeilW482 . 2021-08-03

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Booked for a romantic meal for honeymoon and despite asking for a table with a view, got placed next to the toilets. Waiter was not very attentive and in my opinion slightly condescending, must of been the fact I was ten years younger than him...

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Benstevo . 2021-07-27

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Not convinced current Covid regulations are being adhered to. We were asked if we preferred to sit outside, which we happily agreed to. Table looked clean, but waiter removed a dirty plate left on one of our chairs as we were seated. Didn't realise we...

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B1183KVlucym . 2021-07-10

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They have a great terrace for drinks but that’s the best bit about it. It’s all very old fashioned and at times sloppy, an example being I received my oysters unprepared and still covered in mud with a bottle of Tabasco laying in the ice...

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MattBCardiff . 2021-07-04

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Following their web site instructions, I rang to book a table for 11 , was abruptly told to “book online, we do not take bookings over the phone”, max online booking is for 6, I reminded them of their booking instructions was tops to send...

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dave b . 2021-06-28

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Visited for lunch. Booking at 13.00. Drinks at 13.20. Wrong water, still not sparkling. Asked to go to counter to choose food. Not ideal - queue was long, ill advised due to covid and reminded me of a canteen. I thought it was table ordering...

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Newbie31 . 2021-06-16

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Just had a great day/evening here, the service and drinks were first class. Staff friendly and attentive, Sadly my steak was way over cooked as was my partners lamb. Will definitely go back but I would be more explicit about the way we want things...

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Susan w . 2021-05-29

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Great to be back! Outdoor service which was a bit cold and windy but was helped with outdoor heating . Food was superb ! Fillet steak cooked to perfection . Attentive service , would recommend !

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Paradise39596910432 . 2021-05-16

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Dropped in for afternoon coffee at their takeaway van. Waited and waited for staff to stop talking and finish serving the customer ahead of us with two drinks. After 15 minutes we gave up and walked away.

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CardiffSteveH . 2021-05-03

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I used their Sunday lunch collection service for mother’s Sunday, easy to collect, very easy to reheat, plenty of food/good portion sizes, lots of choice, beef was gorgeous, desserts stunning too, really great service and great quality and very reasonably priced, can’t wait to dine...

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mcsd2019 . 2021-03-28

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We visited the la Cerveza van for a mocha and a hot chocolate,I had been looking forward to this visit for some time but we were left very disappointed.the person serving was very grumpy”no please or thank you’s at all”.I thought it would of been...

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Desmondgary . 2021-01-29

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We took friends for lunch on the 16th December, was shocked to see that the normal menu that you would expect to pay no more than £17.99 was now £26 for 2 courses. We felt that the restaurant was cashing on the current covid restrictions...

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198barries . 2020-12-16

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I was left disappointed by the Sunday lunch and was expecting better. I was also concerned about covid rules. The tables were as normal and definitely no where near 2 meters apart. I get that going up to the counter is part of the experience...

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Co1307 . 2020-12-13

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Visited for a family evening meal. It was during COVID, so circumstances were unusual. However, the staff were not really very welcoming, even though the place was not even half full. The food was generally good: fish soup was v tasty, sea bass in salt...

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anthonymY6687NO . 2020-09-23

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Always eat here when we are down at the bay & have always had a fantastic meal/ experience. Today was our 1st visit post COVID. The prices have increased, the food wasn’t up to the normal high standard we normally receive here. We paid £90...

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Martin A . 2020-09-20

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On a recent visit to the Cardiff area, we had heard about this restaurant and wanted to try it. From the beginning we were slightly underwhelmed, it has an unusual system where you have to go up and order your food from the central counter,...

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Judy G . 2020-09-18

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First time dining at the restaurant. We had heard good things so were looking forward to a lovely time. To start at the beginning, we were greeted by what could only be described a a bark and a grunt. I found that somewhat underwhelming. We...

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595christophert . 2020-08-30

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We went for lunch on a Saturday afternoon, we arrived around 1, we had not booked and we were shown to the bar for a drink and sat at a table outside until a table became available. We were seated within 15 minutes in the...

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RedSeaCoral . 2020-08-23

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Lovely family meal to celebrate a birthday. The salt baked sea bass was amazing as well as the fresh oysters.

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AMBER S . 2020-08-23

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We sat outside and it was amazing. We wanted to order some chips as it was about 5pm with our wine and our children where getting hungry but we wanted to stay longer as we where enjoying our time here. The bar man said we...

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stevelR1990SE . 2020-08-22

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Having visited a sister restaurant where we had a fabulous evening I was looking forward to visiting The Custom House.The staff were o.k. but not as welcoming as in other visits.We ordered from the 2 course lunch menu.Starters good but Lasagne very ordinary and not...

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alwyn186460 . 2020-08-18

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Ate here yesterday on the government scheme and basically glad we didn’t pay full price. Our lamb rib starters were good but, the Hake was pretty tasteless. I had 4 little potatoes with it and my hubby had the chips which had seen better days....

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joylin . 2020-08-18

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Lovely meal on Saturday 15th August with great service from the young blonde guy behind the fish counter - very helpful. Only problem we had was with a group of girls sat near us, extremely loud and wish we had asked to be moved.

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Colette P . 2020-08-17

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Lunch was a treat from our daughter – first meal out since Lockdown. Great disappointment. Food was well-cooked – two whole sea bass and a steak. Service dreadful. Covid 19 rule observance poor – most waiting staff paying lip service to using masks. Perfunctory explanation...

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Nicola P . 2020-08-10

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Very limited selection for vegetarians, the only starter was a vegetable soup and no obvious selections for a plant-based meal. The soup vegetables were hard, no option for bread. Salad bar was self-service with no one checking that people were using hand sanitiser. All the...

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LynneB694 . 2020-08-06

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Snoby and rude. Snoby and rude. Snoby and roude. I won't be returning. Food looked nice, but the customer service...

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Cymru12345fff . 2020-08-05

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Firstly we were told you couldn’t book and it worked on a first come, first serve basis. We were also told that the restaurant does not open until 12pm. Arrived at 11.40am and people were already being seated. We were Told that you couldnt book...

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106emmaj . 2020-08-02

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Attended there on Friday evening at about 6pm. Phoned in the way down but they stated first come, first served no bookings. We tried and there was a fairly lengthy queue where people were queuing for an hour minimum. I opted for the takeaway and...

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Reddington26 . 2020-08-01

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Fabulous lunch on the terrace at Custom House yesterday. Food and wine was excellent. Service first class. A memorable afternoon. Looking forward to visiting again soon.

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Bewdley17 . 2020-07-23

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Supposedly first come/ first served, unless you know the owner! Queued for two hours, & watched people just walk pass queue, because “they knew the owner” diabolical customer service, have lost my custom for good! Also table of 8 given preferential treatment, what’s that about?

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KAJ1003 . 2020-07-22

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Bought a simple baguette with rib of beef that stunk of fish so it went straight to the bin I ate the sweet potato chips £8.95 down the drain.

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covidl . 2020-06-01

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Just pop down in El Puerto for a Sunday lunch with my wife and really enjoy my lunch service with was very good & food excellent quality of product .

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abO3106US . 2020-01-19

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Have been to Cardiff Bay on many occasions but our first time to eat at this restaurant. Visited on a Monday for lunch so ate downstairs. Good food and service.

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Richard S . 2019-12-23

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I can't comment on the actual food or location because our booking was messed up. Daughter booked a month prior and was asked to send menu selection in a week before, which she did. No response so she phoned, got apologies and a promise that...

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Jane A . 2019-12-21

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After several trips to this restaurant over the last year, I decided to book this for my partner's 30th birthday meal with his family. We were not disappointed. It's a lovely venue, staff are very kind and helpful, and there is such a huge range...

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Joe F . 2019-12-19

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We had a lovely night out here in the El Puerto Restaurante on the ground floor. Excellent food and tasty. Drinks are brought to the table, but you order your food by the kitchen where the fresh meat anf fish are displayed. Excellent service, although...

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Craffwr . 2019-12-13

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Had a large family get together here for a birthday. The restaurant is a lovely place, looks the part and has a great ambience. When we arrived and sat down it was very very hot in there. They really should put the aircon on a...

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spenspuma . 2019-12-11

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Went here for lunch with colleagues and was not disappointed. Parked in their car park but make sure you enter your car reg at reception otherwise you will get a bill for parking. The ambiance is very spacious and has a certain buzz to it....

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BayswaterW2 . 2019-12-10

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I visited La Marina today for a Christmas Lunch. I was part of a group of 45 and once again, the restaurant did us proud. The Staff were helpful and worked hard to serve us quickly, so that we could all eat together. The Bartender...

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Aldeburgh18 . 2019-12-04

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Not entirely sure why people have left such bad reviews for this place. I had a set meal, which included the lamb and which was outstanding. The service was perfect and the signs about the parking really couldn’t be any clearer. Would definitely return.

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robkG2074ZM . 2019-12-02

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A regular haunt when visiting from the Midlands we were on table 28 upstairs for lunch today. Three out of four ordered the set Sunday lunch but we were ther for two hours for our two courses ! Where was the welcoming smiling Maitre de...

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Pete084 . 2019-11-24

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Visitamos en octubre un viernes por la noche para un cumpleaños familiar, cuatro de nosotros llegamos primero y nos sentamos en nuestra mesa. Éramos 8 en total, tuvimos una mesa redonda que fue genial para hablar en grupo. Cuando los cuatro llegamos, nos sentamos a nuestra mesa y pedimos tres pintas y un refresco. . Algún tiempo después llegó una pinta y el refresco. Luego llegaron los otros cuatro y pidieron dos bebidas y una botella de vino, cuando llegaron sus bebidas le informamos al camarero que no habíamos recibido nuestras dos pintas que pedimos probablemente 15 minutos antes, luego mordió y dijo con bastante agresividad. no lo hizo . Dijimos que sí importa, por favor, ¿puede ordenarlo? Todavía era agresivo, obviamente no disfruta de su trabajo y definitivamente no le gustan los clientes, no lo que esperaríamos de un restaurante caro. Tomamos una copa y pedimos otra, luego subimos a ver la comida y el orden, el personal fue educado, servicial y feliz. La comida era muy buena y cocinada a un gran nivel, sin embargo, dos problemas, tanto yo como mi amigo pedimos una chaqueta de papa. Después de que llegaron todos los platos principales, informamos al camarero (no el mismo que servía las bebidas) que las papas de la chaqueta no habían llegado. . unos minutos después llegó uno, así que pregunté dónde está el mío. Un poco decepcionante como cuando llegó el mío, los otros estaban bien en sus platos principales. Mientras comíamos, las chicas seguían mirando el dulce tablero mientras lo llevabanMesas diferentes. La comida era muy buena y todos disfrutamos, pedimos otra ronda de bebidas y una botella de vino y seguimos charlando. El camarero vino a recoger nuestros platos mientras charlábamos, también decepcionado de que nadie visitara nuestra mesa para preguntar si todo estaba bien, nuevamente no es bueno para un mercado de lujo.Después de un tiempo nos presentaron la factura, sarcásticamente dijimos que no te preocupes, no queremos un dulce, nunca preguntaron y las chicas estaban esperando. . comenzamos la noche en un punto bajo y terminó en un punto bajo. Estoy seguro de que no es el servicio que desea. Gran servicio de comida impactante. No tiene valor para más de 300. .

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M_MAway . 2019-11-16

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Paradiso Cafe Bar Restaurantlocation-icon8-10 crwys roadMediterranean

If you enjoy a taste of the Meditarranean, do not visit the Paradiso, in Crwys Road Cardiff. After visiting a couple of nights ago, we were grossly disappointed. Our first impression from the outside was that it looked very shabby, but then we were prepared not to read a book by its cover and were expecting to be pleasantly surprised when we entered. But this was definately not the case. To put it bluntly the decor was reminiscent of a 'greasy spoon', all white vinyl and gaudy purple. Nonetheless we were determined to judge the restaurant on its food and ordered our favourite Greek dishes, of Saganaki, and Souvlaki. Nothing about the food changed our mind. The Saganaki consisted of a small plate covered in kitchen foil, containing melted cheese, greasy , oily, and totally tasteless! The Saganaki consisted of cold soggy pitta breads, stuffed with wet lettuce and 3/4 chunks of 'meat.' I use the word 'meat' loosely because it was actually solid lumps of FAT, containing no meat. UGHHHH! When the waiter eventually returned to our table, I told him that we had not enjoyed our meal and pointed out the fatty lumps left on my plate, and watched while he returned to the kitchen and spoke to the 'chef'. The 'chef' eventually came out and apologised, offering to bring another plate of Souvlaki, but I refused because quite frankly I had lost my appetite. While I appreciate we had gone there with a Groupon voucher, surely this is the opportunity for businesses using the voucher scheme to impress those customers who might not have otherwise eaten at their restaurant, in a bid to broaden their customer base! Would not visit this restaurant again with or without a voucher...sorry to the very nice waiter who worked very hard and was very welcoming, pity about the food!

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