GastroRanking
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3,9

Based on 1.918 opinions finded in 2 websites

3.9Ambience3.9Cuisine3.9Price3.9Service
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Joanne was very helpful and service was quick and professional.

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Susan Yuile . 2024-03-10

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Waited over an hour for the food to arrive, half was burned and the sausages were very undercooked on the mixed grill, the few bits of meat that were edible were tough as boots. Afraid it was the first and last visit

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mel Gorrie . 2024-03-10

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Staff are great special thanks too Joanne and Roddy for the welcome and smiles great pint of Guinness poured with care and big shout out too keirin hope I spelled it right many thanks guys you brighten my and the wife's day with your professional service and also Jennifer who is above and beyond helpful and professional and need a pay rise

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paul . 2024-03-07

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Waited over 30 mins just to get a drink and had to ask for them to take our order the food was very bland and took forever to come 2 members of staff for the whole building is shocking

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Jennifer Dutch . 2024-02-29

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Very disappointed in the quality of the food for the price was very bland for what you’re paying. Not expecting Michelin star food. First time I’ve ever been here will be the last unfortunately. Staff friendly but very slow service.

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Daniel Haggerty . 2024-02-23

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Good quality food and great service for a large group of men.

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james hayes . 2024-02-22

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Staff were very nice but waited almost an hour for food. Felt more of a pub than a family restaurant.

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Caroline Barr . 2024-02-13

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Very poor service avoid unless you have a long time to spare also rather pricey for what you get very uninspiring experience altogether.

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Raymond 71 . 2024-02-05

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Lovely meal, King Prawn and Vegetable skewers, and excellent service. Visited on a Saturday night in early February. Surprised that the restaurant was so quiet 🤫

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david edwards . 2024-02-04

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I have recently bought a home close to this restaurant and went along for lunch today with a friend and was very happy with my visit. My friend and I had a great catch up with great food and service from a waitress called Angela. Angela was very attentive and professional throughout our visit which was lovely. We have visited a few time over the years but now this is my local I will be back a lot more regularly.

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lauren dundas . 2024-02-03

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Food was great service was excellent

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Heather Clark . 2024-01-29

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The restaurants heating was off. Had to sit with jackets on.The put air conditioning on but it didn't make much difference. We flagged this up.

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Alex Knox . 2024-01-18

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Booked on website as it offered set menu 2-course & 3-course deals but when we got there we were very bluntly told that offer wasn't on. I questioned it as on website it said you could book a table for this great offer and was again very bluntly told only main menu on offer, no reason given as to why we couldn't get offer. The manager said they don't deal with the website. Very dismissive. Luckily the waitress was more responsive and gave us discount.

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CP . 2024-01-11

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Grt night out food was amazing great service thanks

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Pauline Smith . 2024-01-09

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Great service steaks cooked perfectly staff very attentive will be back

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Joanne kemal Borji . 2024-01-09

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Great food and great service by Angela

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Steven Watson . 2023-12-26

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Took about 1 hour and 45 mins for food to come

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Jennifer Semple . 2023-12-21

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Nice / calm atmosphere. Parking close by and reasonably priced .

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James Blackmore . 2023-11-12

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Recently booked 3.11.23 Crooked Lum for funeral party. Buffet was outstanding and staff excellent. Only downside no wheelchair access to downstairs tables but staff did their best to accommodate.

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ANN EWING . 2023-11-05

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Think it’s more of a drinking place - which is fine but if you are in a pub then you expect to pay pub prices. Food is expensive for what you get in quality and portions are kind of meagre. Seems like everything was just air fried, microwaved or slung on a grill to heat up again. Terrible taste of whatever grill oil was used tasted burned or old. Desserts terrible too, either floppy reheat straight from the micro or just tasteless and bland. Have had some ok food in the past, you’re not expecting Michelin star at a Beefeater of course but there just was obviously no care in the food coming out the kitchen whatsoever. Serving staff attentive and friendly but that’s it. Definitely will not be back I’m afraid.

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Alanna . 2023-11-02

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A bit difficult to get in to with a wheelchair but it is possible. Food and service were top class

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gillmoss2000 . 2023-10-30

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Oh dear what a disappointment, definitely not a recommendation Service was very slow, but staff were polite and pleasant Waited over 30 minutes after placing the order and had to ask twice for sauces that were not delivered with the meals plus cutlery missing. Apologies were offered. Food was tasty but reminded me of school dinners in presentation. I like Beefeater Restuarants, but the Crooked Lum is not on my return list. The whole atmosphere was not inviting. Need to do better.

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Mags Terras . 2023-10-28

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All good with both food & service!

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Martin Thom . 2023-10-23

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Food was nice. Bit expensive for a Beefeater restaurant. Would visit again. Attended the quiz night.

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HERBIEBIGNOOB . 2023-10-21

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Service was less than satisfactory 😡

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Allan Stewart . 2023-10-15

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Angie perfect service,very pleased with service

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Carol Goodman . 2023-09-29

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Food was cold and overcooked, sent it back, came back still overcooked, I had cheeseburger and only ate one patty with the cheese and half a tub of mayo, my husband steak was cooked fine but by the end was over cooked as had obviously rested on his plate! Disappointed, table next to us sent all food back too!

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Alison Wright . 2023-09-01

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Place wsa cold, no soup on the menu, had to ask for salt pepper ect.

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Neil Gray . 2023-09-01

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I was expecting a top notch steak but it wasn't really. Slightly overcooked and not the best quality cut. The one in the mixed grill was a little burned too. I had much better from Beefeater in the past. The salad was basically transfered from packet to plate. Could use some dressing? The halloumi fries were nice but I wasn't sure what was wrong with the chicken. It's like it had a layer of film around it... is it the effect of processing to make it feel more tender 🤔 not sure.

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Dags . 2023-08-30

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Very good staff with Typical beef eater prices and menu. It's basically what you expect.

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Keith . 2023-08-28

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Great good. Lovely service and not rushed off our table. Did have to ask a few times for drinks

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M Lawson . 2023-08-12

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Took very long time for food to come cooked steak wrong once everthing was rectified was nice

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karla ferguson . 2023-08-08

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Food and availability of food items was very poor. Staff and service was perfect.

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Mj . 2023-07-31

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I have waited for over 45mins to get 2 pints of cordial and soda. My food order took longer to come. The starter was cold and had to be returned. I was told it was because they were busy, however it seemed quiet however there may not have been enough staff. When I returned my starter the next thing that came was my main meal followed by my starter. The prawns on my main were as tough as the beef burger. The young man that helped in the end was helpful but unfortunately the experience has been very poor. It is unlikely I will return

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nigel kay . 2023-07-31

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Been here many times. Food always fresh. Staff are polite and curious.

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Catherine Gilchrist . 2023-07-21

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Wish I'd taken photos!! Prawn Cocktail - 1/2 lettuce jammed in dish, lots of cucumber & tomato, seriously lacked PRAWNS & Marie Rose sauce!! Cheesy Mushrooms on Ciabata.... 2 (so that made it plural) small flat mushrooms, with a hint of cheese, served on the thinnest slice of dry Ciabata?? '74 House Burger - burgers not very warm, on a soggy brioche(it wasn't even toasted or griddled) lacked decent amount of cheese or bacon. Triple cooked chips on both our plates were just frozen chips not deep fried long enough - both of us had under cooked, soggy chips. Chicken Melt - small, buuterfly cut chicken breast cooked to resemble BBQ cooked, too many "charcoal bits", well cooked grill markings started making it going leathery. Big plates not impressed with what looked just thrown on it! Not even a little salad or even tomato For 2 main courses @almost £15 expected more! Finally to have 2 courses served in 1hr.30mins and it wasnt particularly busy.... Sat looking directly at kitchen so could see food going! One chef seemed to be in a bit of joker mood... Maybe better keeping a check on plates going out as they certainly weren't under any pressure! Bar staff were the busiest in the place!! The waitress who cleared away our plates, after I'd given our criticism told me she'd let the chef know, didn't even return. We'd to ask someone else for the bill. This was not expected from a Beefeater. As I said before, the place was far from under pressure or extremely busy!!?? A male who was possibly the Manager just seemed to be 'floating' around while 3 waitress were doing all the the work seating, serving, etc. along with young barstaff going back & forward with drink orders!! One final point to that, 4 young men came in, when they said they hadn't booked it took the waitress what felt like couple of minutes to check laptop then tell that a table was available?? I'm sorry for my critique but I saw to much

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Janice McInnes . 2023-07-18

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Food was absolutely horrendous, the bowl of onion rings had a pool of oil sitting in the bottom of the bowl, you could literally hold the mac n cheese upside down and it didn’t move, also tasted of warm milk! spent £30 on food n I personally wouldn’t attempt to eat it again even if you paid me. So poor from the beefeater, avoid.

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Stewart Ferguson . 2023-07-09

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This was the worst food I've ever been served. Disgusting. Mushrooms were awful. Gammon steak burnt chips cold. Waited 45 minutes to get the starter which was inedible. Took 90 minutes all in to get meal starter and dinner. The so called chef needs to go back to learning how food should be done.

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alison louden . 2023-06-29

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Go their every time I come up from London good all round staff excellent come up to see my mother in a carehome in East kilbride

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will Milne . 2023-06-21

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Between 4 of us we had 4 sharing platters and none could fault any of it. Delicious, perfectly prepared food and a nob intrusive waitress who seemed to keep an eye on her tables from a discreet distance. Imo, the perfect service. Definitely be returning regularly.

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Gill Sinçlàîr . 2023-06-15

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Usually like this place and have been many times over the years. Never again though. Went on Sunday with my family. My son had a turkey roast dinner. He spent the full night and next morning vomiting and I strongly believe it was from the reheated turkey that was rubbery and lukewarm. I had the beef which wasn't great, everything looked like it had been sitting all day and they reheated it giving it all that crunchy hard look. We ate it as I hate the thought of returning a meal and being rude but even my iron stomach husband said "that was rotten". Makes me feel sick thinking about it! Such a shame as it is usually good food but never again.

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Leanne Adkin . 2023-06-13

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The food was really hot and delicious, was a bit slow to be seated but apart from that. Overall 10/10. Will dine here again!!!

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Grace Polatajko . 2023-06-05

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if anyone knows about the chef that works here (chris) he is the most rude human being you'll meet

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E Dorr . 2023-05-30

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Excellent staff and a Beautiful venue and the steaks are incredible. Definitely worth the money when they are cooked to perfection. Look forward to going back again.

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Lovely Lulabell . 2023-05-29

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Their only vegan option was not available, so the waiter said they could make me a vegan chicken burger. Turns out it was just a vegan chicken fillet and some lettuce in a bun, not a vegan chicken burger patty. I asked if the vegan toppings were also all out of stock, the waiter was very rude then brought me a plate with a cold slice of vegan cheese and vegan bacon. I asked a different waiter if they could at least build the burger properly or if I had to do it all myself, he apologised and took the burger back, then brought it back built, heated and with some sauce, which I really appreciated. If it wasn’t for my employer paying for the meal I would never eat here, it’s all overpriced and bland.

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Amanda Cardim . 2023-05-24

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Went for food and drinks. The food was...alright. I can't really say there was anything wrong with it. It just didn't blow us away, and felt overpriced as a result. A bit of a shame as I've really enjoyed it here before, though haven't been for ages.

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Andrew McLaren . 2023-05-13

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Was staying at premier inn. Visited here but last time i enjoyed my visit. This time it was noisy with very bumpy loud music. Didnt stay to sample the food

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Gaye Harvey . 2023-05-11

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The staff were friendly and the breakfast was one of the best I’ve had, would recommend.

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Mark Riley . 2023-05-05

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Went here a couple of times , food is really good at lunch time they do a set menu on 2 or 3 courses and it is really good prices staff are friendly and make you feel welcome definitely one of my favourite places to go.

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Karen Leggat . 2023-05-02

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It was goof but could of been better

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Adam Corrigan . 2023-04-22

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Very friendly staff. Expensive but it was ok.

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Philip Spalding . 2023-04-19

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The staff are amazing friendly and food is fantastic

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William broadfoot . 2023-04-07

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Four of us ate here last night steak was lovely nice friendly staff and quick service. One vegan with us who wasn't over impressed with the vegan burger but otherwise all good

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Jack . 2023-04-04

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This is a decent place to eat and they are accommodating. I went to celebrate a 60th birthday party, qnd had brought my own cake which was allowed. However somewhere there was a breakdown of communication and the cake was brought out until after my table had ordered and been giving desert... the cake was ment to be a surprise so I couldn't say anything. Safe to say I was disappointed. There is no consistency with your server it is a free for all.

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Matthew Law . 2023-03-28

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Beer battered fish - dripping in grease and they left the skin on. Have been paying for it all evening. Will not be back! Buyer beware.

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Carolyn Young . 2023-03-07

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Worst meal we've ever had. Steak cold and no better after it was reheated, tough as old boots and never sirloin. Open steak sandwich consisted of a two inch piece of roll halved and taste wad horrendous. Would not recommend this establishment ever.

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Mags Cairns . 2023-02-28

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Me and my colleague have been here for a month now and it is by fair the worst beefeater we have ever eaten at! The chiefs are incapable of cooking a steak of any kind! Below is a picture of a medium rare steak 🤣 I have got tired of sending them back now so I just eat whatever they give us! I'm working in the area for another month but can't stay here anymore its just awful and the management don't care+ if your eating here I suggest deliveroo! And get a drink at the bar 🍸

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michael headford . 2023-02-01

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Food was delicious. Not sure if we will be back can't stand screaming children running about the place.

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Mags Crichton . 2023-01-29

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Always a great service from the crew at the Crooked lam. Shona was so helpful and nothing was ever a problem. Nice breakfasts too, highly recommended

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Stuart . 2023-01-19

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Place was empty. Sunday roast was wrotten that was ultimate roast no beef or steaks etc absolute vile 😫 will never go to another beefeater again

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RAB 29 . 2023-01-18

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We booked for Christmas Day @ 5.15pm slot for a table for 6, 3 adults and 3 children.  When we arrived at our allocated timeslot, we were asked to go to the bar area to wait on our table as it wasn't yet ready. We ended up waiting over half an hour before being seated to eat. It was busy which is understandable, however the service all evening was extremely slow. When the starters arrived, which took some time as well, both my husband and father in law's starter was quite low standard. The menu described scallops and prawns plural.    There was 1 scallop and 1 king prawn on each plate, the prawns being so hard and tough they were inedible.  We then waited until close to 7pm before we were then served our main meal.  The food this time was good for most of us. My husband however had to send back his roast beef as he can't eat rare beef, it was very pink to the point where there was blood still coming from the meat. Even though he sent it back, it came back still as rare.  He ended up giving the majority of it to my father in law to eat.    We then had to wait another significant portion of time for the dessert to arrive.  When the dessert did come, the kids were served 3 brownies, one full brownie with ice cream and two half ones with cream.  I had ordered two santa hat sundaes and a brownie for the kids.  My son was quite upset by this as he was expecting ice cream and he doesn't like cream very much.  I did question this but I was told rather curtly that these were the santa hat desserts so I doubted myself.  I then double checked the menu and the description online from the website and it clearly said that the santa hat sundae was two scoops of ice cream, so I was fobbed off.  At this point I was just tired and annoyed and I wanted to go home as it was also clear the staff were too since they were vacuuming round us still eating dinner.  We ended up leaving very underwhelmed by the whole experience.  Considering the price we paid for this, I don't really feel this experience was up to the standard I paid for.

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Alison Marden . 2022-12-31

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Several visits every time has been really good. Staff are very nice to you and your kids.

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Paul Brownlie . 2022-12-29

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Christmas season, party groups and cranked up volume carols. Service still good.

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brian mylchreest . 2022-12-24

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this place needs a big makeover now it's a bit of a dump.

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Pat Irvine . 2022-12-20

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Absolutely fabulous, perfect service lady that served us was lovely, food was really good and well priced

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Louise Risk . 2022-12-14

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I have been here many times over the years but haven't been back in a long time, several years for sure. I was with a large party, with lots of kids and we were seated in an excellent position which was comfortable and warm. It was freezing outside and we'll, the energy crisis....😂... The staff were friendly and attentive and patient with taking our large order. The time it took to get our food was very reasonable. Food was as expected, pub grub style and just what I needed.

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James Ford . 2022-12-13

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Poor bar service. Stood waiting with nobody there for about 20 minutes before being served. Staff were rude when asked about it also.

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P Curtains . 2022-12-13

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The Lum is really good as far as Beefeaters go. The service is quick, the food is really good (highly recommend anything with the pulled beef on it). Obviously it's a Beefeater so the food isn't going to be exceptional, but for the price (especially their weekday £9.95 for 2 courses) you really can't fault it! Their drinks are good, cocktails don't have any nasty cheap taste like some places I've been to.

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Nicolle Blackley . 2022-12-05

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The service was terrible waited over 40 minutes between 1st and 2nd course decided not to have 3rd course already waited over hour and half soup was horrible 4 spoonfools in side a roll which was disgusting and cold Will not be back Ian

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Ian . 2022-11-29

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A decent place to get food, conveniently located next to the hotel. The food was good and the staff were all very friendly.

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Matthew Harwood . 2022-11-19

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its just a shame that the chef does not know how to cook medium rare and rare steaks otherwise the meals were good, and a bit shy with the chips

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leppy . 2022-11-11

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first time in the 'crooked lum', on a saturday afternoon for drinks with family. very welcoming, good quality drinks. ordered some snacks but they didn't come until we were ready to leave, the staff put them in plastic pint glasses!!! Overall, quite good.

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Glasgow Joinery . 2022-11-08

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First off, let me say that I am not entirely unqualified to complain about restaurant service, having spent 12 years working as a chef across Scotland. Secondly, I'd like to say that my career, far from hardening me to poor restaurant experiences, has actually made me very sympathetic and forgiving to the staff. This place, though, was absolutely appalling. I came here with my partner, mother and three kids. We arrived and were asked if we had a booking by a waitress with a blonde bob who was unnecessarily abrupt. We said no and were told we probably wouldn't be accomodated, which is fair enough. The waitress came back though and led us to a table in the middle of the deserted restaurant. We assumed the rest of the empty tables were bookings, but no other tables were occupied for the entirety of our painfully long experience. I honestly don't know what this waitress was checking when she went out to look at the restaurant floor. We all ordered and, 65 minutes later we asked if the food was coming. This waitress, who was lovely, checked with the kitchen and came back to say our food would be a few minutes. 15 minutes later and our food comes out. My burger, which I ordered with cheese and spicy mayo came out. The bun wasn't toasted, and I suspect defrosted with the help of a microwave, and there was no mayo of any description, or cheese. The full meal was also stone cold. I asked the waitress to take it back to the kitchen to be sorted. Moments later she returned with the same cold burger and a slice of cold cheese on top and a paper ramekin of spicy mayo. After this we asked a different waitress, this one had darker hair and was slightly more mature in years, about the kids dessert options. Her reply was terse and snappy. Again, I understand it's a stressful job but she was literally doing nothing at the time. Later, she brought the kids' desserts and simply plopped them down on a high chair before muttering to my partner 'I don't know what one's for who'. Noone asked if the meal was nice at the end and nothing was compensated for the disastrous experience. Clearly an establishment run with no standards so the staff do as they please. Won't return and to be honest I feel like my mum, who kindly paid for the meal, was absolutely robbed blind.

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Daniel Byrne . 2022-11-06

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Didn't like the steak asked for well done Burnt more like

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joe mcevoy . 2022-11-03

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Good food in quantity which will satisfy your appetites. Spacious, nicely adapted and relatively cheap restaurant close to the center with own parking spaces.

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janusz stypułkowski . 2022-10-30

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Nice place, but the food could be better, especially lasagne. Deserts were great.

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Cat Bialcovsky . 2022-10-23

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Great place for lunch.. would highly recommend

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alison Honeyman . 2022-10-14

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Food reasonable - good service

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Rob Hilliard . 2022-10-04

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The service was very slow. The food was overpriced for what you get. The steak was well cooked but the chips, which were few and far between, were undercooked oven chips. The prices are premium restaurant prices but the food is not very good pub grub. The first time I have been there for a few years and, most likely, the last.

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Randolph Mactavish . 2022-10-02

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Excellent steaks , great service, served relatively quickly and good selection of beers

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Jamie Smith . 2022-09-28

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Staff were great! Location is not the best was like entering a war scene! The restaurant itself had a great feel and menu looked great! I had a mixed grill and my better half had a smothered chicken dish which was basically hunters chicken! My mixed grill was just OK! Onion rings were burnt gammon steak was soo bland it could have been any meat (wasn't salty in the least. First time in my life I've never tasted salt with gammon steak) link sausages were as dry as a bone baked in the Sahara for years! Think they had been there from breakfast! My chips, steak and chicken were fine but wouldn't have again. The smothered chicken was meant to be char grilled but it was so black on the base it couldn't be eaten! Overall I wouldn't eat here again as the food was mediocre.

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Mark Chapman . 2022-08-29

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Friendly staff clean and good food. I'll be back

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Kevin Ford . 2022-08-25

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Good to get back out for food n drink. Lovely cheery staff, great food, don't have coors any more tho. Correction, Coors is back, staff great as usual.

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Robert Miller . 2022-08-22

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Really. I called to reserve a table and the phone rang for what seemed like ages until someone answered and said "bolo" and mumbled something incoherent then hung up. If I didn't find it so funny I would leave a 1 star review.

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Michael . 2022-08-14

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4 adults eating starters and mains. Not 1 of the 8 served was up to standard. The mains in particular were over cooked and of bad quality. The batter on the fish was brick hard, the half chicken was tough and dry. The lamb was well over cooked and tough. The burger was no better than a supermarket frozen burger. I wouldn't recommend eating here.

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David Whitefield . 2022-08-14

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Very quiet, staff attentive but unsure when asked about dairy allergy. Correctly referred to allergy book but limited content.

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Kim Jackson . 2022-08-10

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I came here for my parents anniversary and it was great but food took about forty minutes to come and we weren't given 2 of our sides

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sign time . 2022-08-09

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Friendly staff and fantastic service, great to have a bit to eat and a couple of jars

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Kenny Dunn . 2022-07-31

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Lovely & tidy , pleasant staff , continental breakfast fantastic tons of choice could not fault fry up & tons of cereals , croissants, pancakes, tea & coffee etc. As much as u want

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chris mcgee . 2022-07-30

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Very quite and quite expensive. Food was great though and staff very informative

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Deborah Toland . 2022-07-23

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Worst service in a while waited adges to get shower to table for breakfast old wifey was so rude not a buffet breakfast you have to order it to go waste of time.

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Mark Munro . 2022-07-20

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Good place to eat and have a drink. Good size car park, friendly and helpful staff. Menu was good with a varied selection. Plenty of choice for vegans as well.

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Lee Regan . 2022-07-16

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Friendly staff, reasonable food and prices

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Simon Edwards . 2022-07-12

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Staff friendly, food reasonable, priced fairly

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Simon Edwards . 2022-07-11

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swear to god! The worse Sunday roast I’ve ever had, if I could vote lower than a 1 star I would. I recon that Christmas dinner out a tin would have be better. Tasteless slop

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Kevin Keenan . 2022-07-03

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The 4 oz steak in the mixed grill looked more like a 2 oz steak but all other meals were lovely.

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Janice Pollock . 2022-06-21

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Not told what's not available on menu before ordering, expensive on what we received. Menu pictures are not what you get. Things deep fried until bone dry. Will miss going, won't be back....

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Colin muir . 2022-06-16

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4 of us had the lunch menu. Starters and mains. Everything was delicious.

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Seonaid Rafferty . 2022-06-09

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Used to be great before the pool table arrived, music too loud now for a quiet drink and tv's are distracting, food quality has also dropped significantly. Staff are the saving grace.

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eve aitkenhead . 2022-05-21

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By far the best beefeater I’ve ate in. Staff very knowledgeable, professional and friendly. The restaurant is always spotless and food always comes out very warm and tasty.

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Natalie Kellie . 2022-05-16

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