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3,3

Based on 1.321 opinions finded in 2 websites

3.3Ambience3.8Cuisine3.3Price3.3Service
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Nº 226 in 339 in Crawley

Nº 8 of 10 Italian in Crawley

CUSTOMERS TALK ABOUT DISHES WITH.. creamcoffeecakeoldchocolateladywaffle

comment_iconOpinions

After not visiting for a couple of years I must say a massive improvement has taken place. The servers, the hygiene of the whole place including the loos. Very clean. No smell. Tidy. All the staff were very polite and keeping active on the floor making sure the floor is tidy and ready for new customers (Last time was a disaster). The ambience noises behind the counter also an improvement. Lots of smiles to complement the experience. Only reason for 4 stars instead of 5 is the fact that there is food displayed in photos on the menu that can be bought but is not present on the menu nor priced(head office should look into this as for sure the staff get asked alot like they were by us). Must say I'm impressed and will return soon and recommend again. Keep up the good work. 👍🏼

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Ricardo Cardoso . 2024-02-13

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I would give 0 stars if there was an option. There was a dark coloured fat Indian woman who was super rude and didn't take out order correctly. When I told her to fix my order, she was super rude.

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Maryam Abbasi . 2024-02-01

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Its our 1st time in creams crawley in Gatwick and its so amzingingly tasty we loved our crepes,Hot chocolate and Ice cream…we loved it…Thank you guys

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Arsha Fazil . 2024-01-22

MORE AT Google

Waffle nice cookie dough nice. All round nice. Nice

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Nathan Butler . 2024-01-12

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Long waiting time to order despite many staff wondering around. Only one person at the till - took about thirty five mins to place order. After the two served in front of me the woman walked off and started to do other jobs. Loads of workers could see me (and people behind me) waiting at the till to be served. In the end I had to call someone! The place has nice desserts but is overrated and pricey for what u get. Place is really noisy due to the kids play area. The poor slow service and over priced menu is what let’s this place down...

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Misbah Ali . 2024-01-08

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I would give 0 stars if that were an option. Went there with my husband, asked for a large 3 scoop ice cream cup and a banana and strawberry waffle. They bought 3 scoops of ice cream in a small cup with ice cream dripping from the bar area to our table. Got to our table and my husband got drenched in ice cream I asked for a bigger cup. They then forgot my crepe and when I asked the man he went back to his colleague then I see them talking mocking us and looking with disgust. I made a DELIVEROO order today and I must say what a disgrace. Ordered at 21:28 our estimated time was at 22:05-22:35 our food arrived home at 00:02. My crepe was cold, the banana tasted spoiled and it was like it was just tossed out a window and delivered to us. Creams is done for me. What a waste os space and money.

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Jenny Louise . 2023-12-31

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Cookie dough was completely raw and ice cream was just flavourless

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The Next Uni . 2023-12-28

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Lovely food! The waffle 🧇 was very yummy. 6 yr old had the bubblegum kids sundae and said “it is really good and has a lot of blue at the bottom 😁”

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Alice Tustian . 2023-12-20

MORE AT Google

Lovely place cheap but great deserts

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James Ladington . 2023-12-16

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Brilliant treat out. Service was great. The waffles and crepes were 10/10. Was wonderful.

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Carla Love . 2023-12-16

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Enjoyed our visit to the Crawley branch, Our deserts were delicious and Aanchal was a great host and nothing was to much for her. Thanks for the hospitality

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Nuno Jesus . 2023-12-15

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I ate once and now going to joint this place again #vibefitting #goodservice

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Binita Pariyar . 2023-12-11

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We had waffles and they were great 😃

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Maria Scullion . 2023-12-10

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Whilst I have no complaints about the food the standard of customer service is rubbish

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Sean Tilbury . 2023-12-10

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I recently visited a delightful dessert place CREAMS CRAWLEY that left my taste buds in awe. The ambiance was cozy, and the menu boasted a tempting array of sweet treats. I tried their Waffle with vanilla ice cream, sprinkled with white chocolate sauce. It was a heavenly experience – moist, rich, and perfectly balanced. The staff (Aanchal)was friendly, enhancing the overall enjoyable visit. I highly recommend this spot for anyone with a sweet tooth!

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Felix Boakye . 2023-12-10

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I really liked the hot waffle,Thank you for service!

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Олеся Левкович . 2023-11-25

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Very nice food and brilliant service

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Bilal Zamir . 2023-11-20

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Very nice and respectful customer service food was also brilliant

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chocolatekiller223 . 2023-11-20

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i ordered o-re-o waffle. it was just dry waffle without chocolate sauce and biscuit. And ice cream was also in less quantity. just half of that tub. very bad 👎 food and service

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i.sheikh iqbal . 2023-11-19

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Mohamed is always really polite and friendly and offers great customer service, thank you, Nathalie and Simon

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Nathalie White . 2023-11-16

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My Fiancée (Nathalie) and I (Simon) went here today after an emotional day, the service has always been lovely from our experience. I had a Strawberry & Banana Waffle, with extra Banoffee Gelato, Nat had the same flavour Crepe, with Cookie Dough Gelato. I was very pleasantly surprised by how standout in his service that Muhammad was, covering the tables, helping a neighboring table take their photo, offering extra serviettes and a general good way that was warming and gave a nice atmosphere for our delicious desert. The staff behind the counter were also great, making sure our order was bang on. We always enjoy going to this Creams and the staff certainly make that experience a great one for us.

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MrSec84 . 2023-11-16

MORE AT Google

Great dessert waffle 🍪. Delicious

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Susana Rocha . 2023-11-11

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Very good service and very good food. Mohamed (i hope i spelled it right) left a good impression. PS Please do something with the humidity.

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Gabriel . 2023-11-11

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Aside from the delicious food, Service is superb. I would like to commend Mohammed who made our dining experience even more memorable through his excellent customer service. Well done!

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Nina C. . 2023-11-03

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Food was great as usual and the hot drinks are nice and priced well, our server Mohammed was also very sweet and attentive, very efficient service

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Swaini Patel . 2023-10-31

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A great evening trip to creams. My host Mohammed made me feel welcome. Our desserts came quickly and were well presented. Most importantly they tasted great.

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Adan Siage . 2023-10-31

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Mohammed really helped me settle in to creams as it was my first time, he’s an incredible waiter & an incredible human. I wish him all the best in the future 👏🏿

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JTT . 2023-10-31

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Mohammed was lovely he really made my experience great

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Stephen Adegboye . 2023-10-31

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Nice service by Mohammed Sufail, excellent waffles.

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manole dragos . 2023-10-28

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Great for a snack with the family 🤗 Free parking in old Morrison's car park - make sure you enter your reg at the counter!

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Rhys Gawtrey . 2023-10-18

MORE AT Google

Avoid this place for its rude, untrained, unprofessional customer service. The rude female staff who served table number 10 on October 8 just kept the tray and left without a basic "here's your order"!

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PM PM . 2023-10-08

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Visited once, sign saying wait to be seated. About 5+ staff chatting to each other, completely ignoring me. I went up to them and asked if I should just seat myself. They said "Haha yes anywhere you want" , so I did. Waited about 10 minutes, no one came to take my order so I just got up and left.

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Babs Rahman . 2023-10-04

MORE AT Google

02.10.23 UPDATED REVIEW So this was my first visit back after a good couple of years and first impressions were bad, since there was a roof leak inside the cafe and it was constant. Anyway, it seems like there is a new team of staff running the cafe now which is great news - they were all very helpful, polite and attentive. The desserts looked brilliant and tasted great - the waiting time was very reasonable given that they were somewhat busy at the time of my visit. Sadly, the play area was shut off with no explanation? All in all, good visit, 3 stars - would’ve been 5 but the leaking roof and closed off play area spoiled the visit. 14.10.21 Thought we'd go for a quick late night dessert - shop states that it closes at 11:00pm. We got there at 10:40pm and the staff told us it was closed...? There was another 20 mins left before you actually close yet the staff refused to serve us. We tried to come to a comprise and asked if we could have a take away, but they point blank refused! What's the point in advertising that you're open until 11:00pm if you're going to close early and refuse to serve customers...!!?? I may as well get in touch with trading standards. Such a disappointment.

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Starscream . 2023-10-02

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Best place for desserts. Cake waffle i loved it

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Aijaz Munawar . 2023-09-25

MORE AT Google

Very friendly staff, amazing place.+++ :)

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E Toth . 2023-09-25

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A place to visit just for desserts and treats, what a great idea!!! I took my children there earlier on today, just to see what it is like. We were greeted in a friendly manner and offered a menu. I didn't fancy anything sweet so I just had coffee, my kids enjoyed their slushie and chocolate gelato. Staff were very friendly and polite. Tables were promptly cleared after each customer. An excellent service all round. We will definitely be visiting again.

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E S . 2023-09-24

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Went there today 23/09/2023 and left because my friend was giving her nearly 1 year old her lunch and was told she weren’t allowed, the man was rude didn’t even welcome us and they welcomed others who had come into the restaurant sat there waiting 20 mins without getting a menu while they handed menus out to everyone else who had come in! Bad bad customer service & wrong that my friends yearly 1 year old couldn’t eat her lunch when we would’ve been ordering anyway. Your staff need training on customer service and how to speak to people. Don’t go here wouldn’t recommend it.

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Stacy Nichols . 2023-09-23

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First impressions make a massive difference when visiting somewhere new. We popped into creams one afternoon with some friends from out of town wanting something cold, we went into creams 4 adults and one 1 year old child. Now we had popped to McDonald's for the sake of little one and grabbed a Happy Meal as there is no way she would eat anything that the restaurant would have to offer. We entered sat down and as there was nothing on the tables, waited for service. We were slowly giving our 1 year old chips from her food to keep her happy while we were to have our food. We were approached by an Employee who; without introduction, abruptly told us we couldn't eat food from outside the restaurant. Now I would normally agree however I tried to reason with them on the terms that this is for our 1 year old and we were here to order food. He abruptly replied "Don't care, that's our policy" before walking away, outside to have a cigarette. Now this made me angry with their tone and upset our child as she was hungry. Not once when we entered the restaurant were we welcomed, not once we're we offered a menu, not once we're we told where to get a menu from. We were however left sitting at the table with a crying child for the entirety of 10 minutes. At that point we walked out passing the rude Employee who gave us a very lovely and sarcastic "Thank You" before a smirk and a drag on thier cigarette. Never have I been so imbarresed infront of my non-local friends over a local restaurant. Won't be returning and looking on "Just Eat" at their prices I think I won't be getting a delivery neither.

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Mart W (p0rgasm) . 2023-09-23

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I was doing delivery. The customer service guy an indian (might be) was too rude to the delivery person. They are making food and talking each other. When i was told bro it’s ten minutes i arrived. He said, food making takes 20 minutes long. Why you’re talking to me. Just keep sit. Time is 20:10. Authorities should check the cameras and the manager should be aware of that.

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Lukman Ahmed . 2023-09-18

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Our experience here left us thoroughly disappointed. From the rude staff to the unfortunate aftermath of my son's upset stomach, it was an unfortunate visit. our experience here left us thoroughly disappointed. largely due to the unprofessional behavior of the staff. Their utter lack of manners and penchant for yelling made it a regrettable experience that I feel compelled to share. In conclusion, I would advise potential customers to approach Creams Cafe Crawley with caution.

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Gibs . 2023-09-06

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Great ice-cream at a very reasonable price. The restaurant is clean and the staff are very friendly.

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Joanna Heard . 2023-08-18

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This place is an absolute disappointment. The staff is very rude and unprofessional. I took my friend today to try this place and while we were waiting in the queue. A team member waved to me for order while i was telling her my order a blonde hair lady with glasses named Vanessa came and asked her to serve another customer infront of me and the girl walked off whilst i was in the middle of my order which was very disrespectful. I waited there for good 10 mins but none of the staff paid attention that i was waiting to order. The lady Vanessa could clearly see that i was waiting to order but didn't even bother to take order instead was standing behind making horrendous face expressions. I left the place straightaway without buying anything and never going back as its such a shame to see such a big chain with staff who has got no training in customer service and even lack basic ethics. Absolutely disgusting customer service!!

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M Razzaq . 2023-08-14

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The best thing in this place is tap water. If you want to die from sugar OD that is the best place to do so. Only thing to recommend here not being too sweet is slushy

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Niko Hejnrych . 2023-07-01

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Best iced coffee I ever had. Very welcoming and understanding staff!!!

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Konrad Iwko . 2023-06-24

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Great selection and good quality gelato. The only letdown was when I asked for some ice in a glass of water (it was a hot/humid day), the staff member bluntly said they didn't have ice. I found this quite odd, considering it was an ice cream parlour 🤣 However, I recognise they could have run out.

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Sam . 2023-06-20

MORE AT Google

on the google write 23:00 am bean there 22:15 and set close please makw change your mistakes 😡😡

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Ilia Iliev . 2023-06-19

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OH Dear lord. That's sugar kingdom. Creams should pay NHS employees for extra work. But shop is nice staff are nice too, food looks great on the plate. Price is sky high.

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Md Pavel . 2023-05-27

MORE AT Google

Amazing ,always quick service and lovely staff

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Ryan Smith . 2023-04-30

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A nice place to take the kids but disappointed to see that the soft play area was closed which caused a huge issue for our 5yr old. We stayed and ordered a few items and overall it was good but needs new menus and a bit of upkeep to remain as one of the hotspots in Crawley. The location is good, at the end of the high street and is under the hotel, so great for residents there. I will know for next time not to pay for parking at the old Morrisons as customers can use the iPads style machine in Creams to get free parking.

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Jodie . 2023-04-26

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I usually get chocolate cake and custard, the quality of the food is amazing and service is good. However, the portions are getting smaller and smaller :(

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A Chugz . 2023-04-07

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It's not a bad desert and ice cream cafe.

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Rory Coulter . 2023-02-24

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Absolutely appalling service! Went for a quick dessert and we got refused seating and got forced to order a take away. Customers after us ordered and were able to eat in. This has happened on multiple occasions. Previously we got there at 9:20 and got told they were closed even though they advertise at 10? The waiter told us that the owner needs everyone out at 10? On top of all this my friend got given the wrong order. Gentleman at the counter walked away whilst I was talking to him, and started continuing another conversation. I’d rather drive to Kaspers now! Had enough of this place!

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Priyesh Nayee . 2023-02-12

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Best Waffle in the town 🧇 If you like chocolate then Royale Waffle is the one you need to order. I'd also recommend Strawberry and Banana.

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Nabeeha Sajid . 2023-02-04

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BBQ popcorn chicken bites You are very lucky if you get 5 pieces of chicken in the waffle. The maker said he put more than you could find. I guess the popcorn chicken must be sitting somewhere on the waffle maker.

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Tracey Gregory . 2023-01-22

MORE AT Google

Expensive. Service needs to be improved. Portions small for price .

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Christopher Feeney . 2023-01-21

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Great place to go to treat yourself. Crawley isn't short of places to go with friends, with its many bars, coffee shops and restaurants, but when you feel like something a little different this is a good place to go.

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Rob Hollywood . 2023-01-08

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Excellent service and excellent quality,We love Creams

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Marzena Maziarz . 2022-11-20

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Yummy desert - lovely place to have a treat with the family

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Zara Banon . 2022-11-20

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So good guys you should come !!!! :))))) very affordable

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Sara Garcia Gutierrez . 2022-11-19

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So good guys get the bueno on white cookie dough😍😍😍🫶🏾🫶🏾🫶🏾

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Maela Ngidjol . 2022-11-19

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Waffles are always fresh and delicious

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Mary Iheke . 2022-11-17

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The best desert cafe in Crawley

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Maguijnann Pajany . 2022-11-16

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Prompt service, kind staff, good variety of products.

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Krishen Mistry . 2022-11-14

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My go to Dessert place. I always go for the waffles, cookie dough and milkshakes!

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Jaimine Shahid . 2022-11-14

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The best Flat White I have ever had!

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Mr Watch . 2022-11-12

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A lovely relaxed atmosphere and delicious ice cream.

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Claire Regnard . 2022-11-12

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Very clean and aesthetically pleasing to the eye inside, what's not to love about the desserts, good portion sizes at a reasonable price.

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Phil Rhodes . 2022-11-11

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I had wonderful experience at creams crawley

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KHALID KHAN . 2022-11-08

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good service and very fast would recommend going

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krisha chudasama . 2022-11-07

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Great experience and really yummy ice cream!!! 🤩

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Mona Ali . 2022-11-04

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This is our go to place whenever we’re craving desserts. The quality of gelato is really good and the staff are super pleasant and always happy to help. Must visit!!!

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Harsh Hemrajani . 2022-11-04

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always good quality the cookie dough is always worth it

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alex . 2022-11-04

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Good food and great service. People are usually very friendly. 3 stars due to hot and good deserts, but now no longer offer blue light or emergency service discount. Not sure if this is franchise wide, but they were very resistant to any NHS ID or Blue light card. They always used to but for some reason they don't. Disappointing.

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Craig Higginson . 2022-11-04

MORE AT Google

Great ambiance and amazing staff

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Fazal Khan . 2022-10-31

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Tasty treats for all the family, venue is clean and staff are friendly

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a lawrence . 2022-10-31

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Good service. Delicious ice creams

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Ana Mae Duat . 2022-10-30

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Had a wonderful time here with my 9 year old. Amazing waffles and the staff were really friendly. Prithvi was really kind and helpful. Thank you!

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Mike Clare . 2022-10-29

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Yummy food. Lovely treat for the kids!

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Laura Boot . 2022-10-28

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I love this place it has so many good memories

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Saray Rubinato Zambrano . 2022-10-28

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Really clean and really good food I definitely recommend

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Eezan Iqbal . 2022-10-24

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Delicious waffles and ice cream! Expertly made!! 😄

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Tracey Glendinning-Smith . 2022-10-23

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Great choice and services. Will definitely come back

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Sunny Pang . 2022-10-23

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The hot chocolate was the hot chocolate I ever had.

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Abdulsamad Hami . 2022-10-21

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Polite and speedy service, delicious!

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Learna Rose . 2022-10-18

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Creams has always been a date night for my boyfriend and I. I love the cookie dough 😍

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Kayla Jordan . 2022-10-15

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The tastiest waffles I've ever had, would highly recommend.

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Lauren Day . 2022-10-15

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Well reasonably priced , amazing deserts and very quick service,was absolutely amazing and the best place for anyone to go that loves deserts and everything chocolate this picture below was the sundae royal definitely recommend it ,it's actually owned by Bella Italia from what I have heard and most definitely echoes both amazing deserts and a great place to make some amazing memories

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samuel goss . 2022-10-15

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Amazing experience I come regularly and have never been disappointed

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Sunnah q . 2022-10-14

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Great service best dessert in Crawley

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Mohmin Qureshi . 2022-10-14

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Lovely flavours and so many different options

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Charlie Perry . 2022-10-13

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A great place in Crawley to have a milkshake, sundae etc. Friendly staff and great service. Will definitely returns

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Muthanna Khann . 2022-10-12

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The staff is amazing, gelato doesn't need any praise. Loved it!!

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X Y . 2022-10-07

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variety of ice creams and tasty

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Madhuri Chebolu . 2022-10-02

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Great desserts, friendly service, quick turnaround after ordering, recommended as a treat for children and adults! Having only one till operative on meant a bit of a queue.

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Paul Curtis . 2022-09-30

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A very pleasant experience, a bit disappointed the soft play is closed as it was nice.

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Prabhu Pas . 2022-09-27

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Good service, huge portions very filling but a little sickly. Loved it though.

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Sam Wainwright . 2022-09-25

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the foods lovely but the wait is quite long overall pretty good

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Daniel Booker . 2022-09-25

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Wonderful experience. Value for money, very nice and creamy. I like the ambiance too. Staffs are very friendly specially with my son. We r visiting every week these days. Thanks

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Mayuran Panchacharam . 2022-09-22

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very nice flavour and great customer service

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QURAT UL AIN . 2022-09-19

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Great fast service and delicious flavours, clean seating and polite employees :)

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tabinda salman . 2022-09-17

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