Creams Cafe in Bromley

Asked for nachos to come out first bought out the wallet witch was stone cold then the nachos came out then then brought out another wallet witch wasn't to nice very doughy made me feel sick as it was sticking to the back of my throat. Very disappointed The staff did come over to swap it over the first time but then avoided coming back over to my table to see if second one was OK witch wasn't

So disappointed and underwhelmed. As a treat I thought it would be nice to get some desserts for my two small children for being really good all week. A single cone with 2 single rolos =£7.95, when I ordered a children's glass sundae which advertised more like 3 scoops and a wafer biscuit, we received one small scoop of strawberry ice cream in a tiny ramakin, & no wafer= £2.95, charged £1.00 for a jammy dodger. My wafer with strawberries £8.95, wanted to add ice cream but fancied strawberry instead (baring in mind a vanilla ice cream is an additional 50p) - was charged £2.95 on top!!!!! In the end gave my son my single scoop of expensive ice cream and went without. Absolute rip off and disappointment, I pointed this out to the girl serving but she seemed to think her miscalculation was correct... Obviously not! I shan't go there again, there are places which are better value and nicer desserts.

Food is all melted and the cookie dough cold took ages to arrive

Received an order of sushi instead

Friendly and efficient service! The team cooped with a larger group order really well and everyone went home happy!

Milkshake was spilt all over the food. Help email went to junk and now the case has been closed. Awful.

Cookie dough was overcooked and some bits were burnt

Deepak was great and very attentive and good servuce

Deepak very nice great service and served just as it went closing time

courier did not follow instructions

Food tastes good, atmosphere is great with the music. Service was a bit slow with the waffle, but everything else we ordered (crepes and drinks) came quite quickly. Would recommend this place if you have a sweet tooth!

I did not receive my order. The delivery man contacted me. I told him the correct address but he did not arrive.

The cake I ordered was absolutely solid! Honestly a brick would have been easier to eat with a fork...

The chocolate cake was so hard i couldn’t put a fork through it. Disgusting and stale. Ordered from them before got stale food figured it was a one time thing… but this was awful

Disappointed it seams I was only given half a crumble. There was no crust all the way around!!! So obviously cut in half. Not as advertised!!!

The young girl was on her own and was quite slow at taking my order. The food took longer than expected too considering there were only two other groups in at the same time. I went to the toilet with my children and was absolutely disgusted. Public toilets are cleaner than these ones and that’s saying something!

Very reasonable prices and good choice

I’m not happy with my order I order for you all the time it was cold waffle no ice cream and my drink wasn’t a milkshake it was like water I’m not happy with my order and I would like something done about this please

They have sent the wrong order and told me can take 48 hours for a refund

Just took my four grandchildren in for a treat all deserts came separately so the youngest had to wait longer for her desert staff do not even talk when fetching your order just put it down on the table very bad customer servis will not be visiting again.

This was the worst waffle I have ever had, I tried calling the store and the guy on the phone who was the team leader said that he can’t help me and was so rude on the phone. The manager wasn’t in and the team leader was honestly a horrible and unhelpful person to speak to. The waffle was undercooked and horrible to taste.

The delivery man was so nice and calm

Delivered wrong order but Creams Orpington wasnt very helpful and just suggested If I can go to the store so they can replace the wrong order. 😪 however, Just Eat resolved the issue and refunded the amount of the wrong order.

Worst experience on Just Eat - items not available although restaurant chose to leave it on the menu for customers to select. They then did not know how to cancel order. I have to find out how (customers cannot cancel orders once accepted) - then provided the restaurant with the telephone number for them to call Just Eat to CANCEL MY ORDER. Staff member at the Creams had a very bad attitude and angry that I did not want to swap items!!! Will not be ordering from here again.

I had missing items in my order

The portion size of the cakes are shockingly small considering how much I had to pay for it. It tasted fine, but it was smaller than I was expecting.

There was only a small scoop of Oreo ice cream and a small scoop of biscoff ice cream. There wasn’t any of the soft scoop ice cream that is usually included. This made the dessert dry and not enjoyable.

order wasn't good no taste to milkshakes and not thick

Food arrived cold, crepe and waffle too hard, threw both away, will not order again.

Didn’t come in the time the order said, one of the ice creams melted

I am a regular customer but Not sure what happened this with this order, the waffles tasted like it was not well done.

Really disappointing food this time around. Waffles were cold and really stale tasting. Almost as if they had been made earlier today and just topped upon ordering. A poor drizzle of sauce made a bad waffle, even drier. Usually really great food, so not sure what happened this time!

It wasn’t it was delivered to another address

Waffle and crepe arrived late and very cold !

my ice cream was left and I had a waffle with 1 pot . the whole meal is ruined with no ice cream

was awful cold and unpleasant very dissatisfied , never ordering again would like refund!

came in to order at till didn't really understand what I was saying and once got our food had to chase for my hot drink the only toileting use is disgusting and filthy

Cookie dough was cold and driver came straight here from orpington. Still nice

Cookie dough was cold, but the rest was nice

We have paid and no order received.

Megan was amazing, great customer service skills , you should feel very lucky to have her as an employee :)

ordered a chocolate cheesecake recieved a fudge cake instead.

Ordered two items and even that didn’t get right - out wrong cake .. really .. need to pay attention

Milkshake laying on its side and spilled out over the bag. Only half left in it. Apple crumble spoilt as milkshake leaked into box. Want a refund in full

Everything was severly good only issue is we have to reheat our food as it was a but cold but overall it was great

Was cold on arrival. Usually hot so disappointed this evening

I left my purse here on accident once, easily able to get it back and they even kept it for me!

food was cold, was missing an icecream

It was ver unpleasant I did not enjoy u want a refund

My milk shake feel out everywhere

very disappointing winter Berry waffle. description said black cherries but actually served with (horrible) glacé cherries. waffle itself, delivery etc all to usual standard but would never have ordered glacé cherries on anything.

Missing mango coulis, waffle arrived cold and flimsy, gave us 1/4 cup of bueno gelato. All the ice cream was Icey and thawed out. Real bad experience. Definitely not worth the money spent.

Tasty food, fast service and nice at oak here White Kinder Bueno Waffle and ice cream Triple Cookie Dough and Ice Cream

honestly looked like a teaspoon of ice cream in the pots. they were not even half full. I don't expect them to be full but this was ridiculous

Missing ice cream and cold food. Everything was cold and not enjoyable to eat. Very small, stingy ice cream portion.

it was a really nice milkshake

The food was a bit overcooked, but otherwise fine!

The waffle wasn’t very good cooked this time

My friend placed an order of apple crumble pie and strawberry and banana crepe with ice cream, the order was accepted at creams Orpington it took like an hour for a driver to pick up the order and when it was delivered it was cold the ice cream had melted yes melted in this weather so it is obvious that creams had made the order well before the driver had arrived, I rang creams up to explain that you shouldn't have made the order untill the driver was at your shop, but all I got was the excuse that they were busy, I feel the customer service of the was terrible,and I believe the food that I ordered was made as soon As I placed it which was unacceptable If you cannot manage the orders then don't do Uber eats as your obviously not experienced enough to run a shop and manage orders

Children love the ice cream and atmosphere

Rubbish, sloppy melted cheese cake, waffle was ok but they couldn’t even be bothered to break up the cake on top and a tiny scoop of ice cream absolute rip off won’t be ordering again

One of the chocolate ice cream pots wasn't even half full ???!!!

The food was uncooked. Disgusting.

Delivery time was great, no complaints about that. However I am extremely disappointed with the quality of the desserts I have paid for. The Vegan waffle was very chewy and was slightly undercooked, and the Ferrero Rocher waffle was loaded with nuts with hardly any sauce making it extremely unenjoyable to eat. The cookie dough was also undercooked and the ice cream had melted although the drive time from the restaurant is 5 minutes from my house. Normal creams errs on the side of decent, but ton

Pie was cold on arrival and the custard was the smallest portion I’ve ever seen . Not worth the money it cost .

The food was spilled and the order is incorrect

We enjoyed the waffles and crepes but was very disappointed with the mango bubble tea. It tasted nothing like mango and bubble felt like very old.

Arrived late and freezing cold. Staff in store said nothing they can do

I paid for something I didn't even get and I didn't even recieve a refund or a different option

Food got here waffles were cold ice cream was melted to liquid in the pot and the thick shake was like water disappointed

The 2 cherry floats were curdled and sour and un drinkable

vinay teena imran shill richica sunny and venkant were amazing! desserts are to die for!! really recommend banoffee ice cream waffles or the cookie dough!

The drinks did not come as thick milkshakes they was completely melted by the time we got them. Maybe they was rushing to make them I’m not sure ??

Absolutely awful! They delivered the wrong items and refused to give us what we ordered or a refund! Just eat are absolute scammers!!

We usually order frequently and generally have no issues with the food as it’s really nice. This occasion 1 waffle had barely any sauce. The other was a create your own waffle whereby I paid £1.00 to receive 1 individual ferro roche when you normally get 2-3. Then paid £1.00 for kinder bueno for 1 stick when you usually get 2. Not a good price for very limited toppings. Feeling let down on this occasion

We tried the waffle popcorn chicken one day in addition to the normal sweet dessert. Don’t know what to expect but was relatively surprise. It was delicious! I wouldn’t hesitate to order it again for a cheeky snack. Service was great - happy staff. It would have been better if the service was quicker - especially when it’s non-peak hours.

Did a delivery before so made our delivery late. Hot items cold & cold items melted. Disappointed 😞

Got everything I ordered this time. Lady that delivered very friendly

Late by over 30 minutes and was cold and soggy

I would like to express how thankful I am to the Creams Orpington staff who returned my phone tonight. I accidentally left my phone after buying my favourite salted caramel ice cream. Thank you so much again guys for your kindness and honesty 🙏🙏🙏 The cute photos below are the staff who found my phone and kept it for me and was safely returned. Again, thanks so much to the Creams Orpington Staff.

food was extremely cold the food came messy and flipped upside down

Completely different order delivered

Wrong order, I received japanese food for some reason

I have an ice cream missing and the one I have has strawberry sauce around it

the waffles came cold, was barley any white sauce. i didnt enjoy my meal

They didn’t bring me my food refund it now

It was not what I expected or ordered and was very unhappy. I would like a refund.

On time delivery but items missing from the exclusive bundle unfortunately.

One of the best spots for a quick dessert.

Great service. Delivery arrived perfectly and delivery driver was friendly and polite. I needed to make a couple of additions over the phone, as Just Eats didn't have the facility for this service. Store manager Imran, was extremely helpful, and accommodated my requests with no hesitation. Thank you!

Very warm and friendly service with delicious desserts

Milkshake came without straw Doughnut was squashed and toppings had all melted and pooled at bottom of container

Very fast very professional and very tasty. Definitely recommend to everyone.

Why get people to pay for cream if you're not going to give it? I paid for cream on 2 milkshakes and didn't receive it. Straws don't seem to be allowed either as I didn't get any of those. Once he arrived the delivery driver hoggishly handed me the bag, with every item tipped over.

I loved the service. I came with a big group and get free waffle. I come here all the time and love it!

very good service, interactive customers. recommend to everyone!!

I am a regular customer, the service is ten out of ten.

Amazing service always, regular customer and the staff are always welcoming and make everyone feel comfortable.

The service was amazing and the workers are great to talk to

The deserts are spectacular and are at a great price, making me a regular customer to this fine establishment.