Based on 2.132 opinions finded in 3 websites
Based on 2.132 opinions finded in 3 websites
Opinions
Good To check that the food is as described on the menu I email reference a discrepancy on the menu. A group of us dined at the Bury St Edmunds restaurant at 1.45 on Sunday, the booking was in the name of Joanna Godfrey. Booked by Curtis (very helpful chap) I ordered the Poulet Grille with Watercress, when my meal was served it was served with Rocket, which has a very strong flavour and did not compliment the dish in the same way. I mentioned it to the server, who thought they probably had run out - this should have been mentioned when she took our order. I ordered this on the basis of the specific accompaniments and I am also not a particular lover of rocket, so this was all a bit disappointing. More than happy for establishments to substitute items and ingredients, not everything is available all the time - but just make customers aware!
Rose B . 2024-03-19
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Expensive add-ons,luke warm steak and coffee. Very nice latte but not hot enough. Asked what sauce we wanted with steak but wasn't informed it was £2.75 plus the 10%,it was almost cold. The minute steak was barely warm and a fifth of it was the fat at top. Very small portion of fries. The dessert ,Plum calfoutis was excellent. Service was very pleasant and not rushed.
Bill T . 2024-03-07
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Late Valentines ,date night. Dinner then a show . Where better that Cote this time in BSE. Known quality menu, service , food and atmospher. The service was exceptional in the hands of Lexi .Thanks to everyone ,be back soon.
KenBessent . 2024-02-18
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A valentine's meal for myself and my partner, booked at Cote as we like the chain and Bury is a place that we enjoy visiting. Having travelled extensively for business in France since the 70's and being a lover of real French cuisine, Cote is probably the best reasonably priced and nearly authentic chain of brasserie style restaurant available this side of the channel, without visiting vastly over priced London places. We have never had a bad experience, service or bad food at any Cote Brasserie over many years. One 'complaint' is that the music should be more French bistro style rather than modern pop, a bit of Grappelli or Piaf would have gone down as well as the wine did.
CHRISWILLCAM . 2024-02-15
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Very good food and servers were very attentive
Hope Dalby . 2024-02-12
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Lovely meal for my father's 95th, very welcoming and great choice of great food!
Simon Bass . 2024-02-05
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Have always enjoyed Cote, often dine there for lunch when out with girlfriends, either in Cambridge, BSE, even London if we have a day out shopping & theatre, but I think maybe they are getting a little complacent, we normally go for the little set lunch, but the menu hasn't changed in a very long time, so I think it could do with something different? Also on our visit to B.S.E branch on Wednesday 31st January, I was very disappointed with the dessert of pancakes, tasted like rubber!
Beryl Power . 2024-02-03
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Been there a few times its always been amazing one the best bury restaurants I've been in!.
Stephen Stockdale . 2024-02-03
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Atmosphere and service were really lovely, but the food wasn’t good. Tried the ribeye and it was super chewy. The beef bourguignon was also chewy and the texture was tough. The overall flavor was lackluster. Also tried desserts - the crème brûlée and sorbet left something to be desired. The crème brûlée tasted burnt. The sorbet tasted about as exciting as water.
Tricia H. . 2024-02-02
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Wonderful restaurant, great atmosphere, delicious food which was served in a very timely manner, friendly and efficient staff. Would definitely recommend.
Susannah Smith . 2024-01-30
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As always when visiting Cote, Bury St Edmunds, we couldn’t fault a single thing with our visit. The breakfast was absolutely delightful, the service was impeccable and the staff couldn’t have been any more welcoming, friendly and personable if they had tried. In particular, our waitress Racquel, went absolutely above and beyond with our requests and to check that everything was great. 5 stars as always, thank you.
X4797ZGjackt . 2024-01-27
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Food was lovely and the atmosphere was perfect for our celebratory dinner! Special shout out to Helen who went above and beyond, as well as the lovely staff who were amazing all evening x
Grace Mc Music . 2024-01-20
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Not a fan of chain restaurants but this one exceeded expectations. Pleasant surroundings with plenty of space between tables. Polite but friendly service. Food was excellent, particularly the Duck confit.
Norman F . 2024-01-17
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Very nice steak. The service was a bit slow but definitely worth a visit.
Eric Rust . 2024-01-12
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We were completely ignored and not served so left after 20 minutes of waiting. It was as if we were invisible. Would not recommend
Jane0619 . 2024-01-08
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Nice place, staff were very friendly 😄. Would come again.
Margaret platt . 2024-01-08
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Friends booked for New Years day luncheon. It was very busy, the service was a little slow, however we had a lovely sparkling glass of bubbles for the new year and a good house wine, house wines are now so much better and good value. They had run out of French Onion soup, so had mains, one guest the lamb, which he enjoyed ,one the burger, I had the chicken with sliced beans and chips. The service for food picked up, the atmosphere is always pleasant and staff attentive. Its got some of the best acoustics in town, you can hear each other even when its busy. Once again I thought my chicken was rather dry, not enough to send back, but enough to be surprised, I did leave some which I was surprised about. Its a dish I frequently have at Cote. Of course I will again, its my kind of venue,
snapone . 2024-01-08
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A great Saturday Lunch. What to say ? Best to book as busy at popular meal times. We were seated quickly and service impeccable throughout even though we had several different staff members . Nice atmosphere and ambience. The food was all well presented and delicious. Very good duck, beef bourguignon and Quiche champignons. Very nice deserts too. Every visit I glad to say has been wonderful.
derek61 . 2024-01-08
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The food is absolutely outstanding but during our visit the main course took over an hour to come, only to arrive cold due to complications with the air con in the kitchen. The staff went above and beyond to recifty this and didn't let this spoil our visit which means we will definitely be returning. Thank you!
Rachel S . 2024-01-07
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Great service every time we have been, food was great to especially the chocolate Moose
prmoldoaks . 2024-01-07
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Visited for our daughter’s birthday breakfast and she was welcomed with a free mimosa, which was a lovely touch. Nice welcoming atmosphere and friendly professional staff. Would definitely return for another meal.
John McAllister . 2024-01-06
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Cote used to be quality over quantity, but on NYE was awful, tasteless food, never again!
Alison Renville . 2024-01-04
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New Year’s Eve meal was followed by 48+ hours of food poisoning. When speaking to the manager the following day to report it & advise that the pork belly is checked to prevent more being sold, the manager was dismissive & unwilling to accept that it could be their food. The bill came to over £70 and there was no offer of a refund.
laurapI720ER . 2024-01-02
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We visited for lunch between Xmas and NY. We shared a lovely starter of salmon and beetroot tartare which was very fresh and flavourful. I followed this with quiche and fries and my partner had poulet Breton. Both were lovely, piping hot, presented very well and great flavours. As usual the staff were very friendly and the ambiance great. We will return!
MinnieMoo1973 . 2024-01-01
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Unfortunately, our experience was disappointing. They failed to inform us about unavailable items, serving our breakfast incomplete without notice. Upon inquiry, we were told about the unavailability, leaving us with an incomplete meal. What made the situation worse was that they did not make any effort to make up for the oversight. Additionally, we were billed for the full amount, despite not consuming all the items. It would have been appreciated if they had acknowledged the lapse and taken steps to rectify the situation.
Fabrizio Messina . 2023-12-29
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Lovely place, great service. When only for cocktails 🍸 and that was great
Kasia Z . 2023-12-28
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I had a very pleasant meal at Cote Bury on Christmas Eve; but shortly afterwards, I received an email asking me to "rate my experience". I would have been very happy to do so, until I discovered that I had to answer every question, including whether the server was "knowledgable about the menu" - I never asked, so I have no idea! As a result, trying to complete this questionnaire was a complete waste of time, and I think this is something that your head office should address.
David Sarsons . 2023-12-25
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we have visited cote in bury st edmunds several times this year, the food the staff and the service have been consistently excellent
Anna Cowie . 2023-12-24
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Helen and the other waiting staff were wonderful! They made us feel very welcome and made the evening feel very special
Nikita Botting . 2023-12-24
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Great ambience, excellent service ,staff engage we had good banter ,food was excellent..
Geoff Hayes . 2023-12-21
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First time there, great atmosphere and fantastic staff. The food was amazing. The beef in the beouf bourguignon was really tender and was just perfectly sized. The main seating area was wide and perfect for large parties, and then there was a side area that was more cosy and out of the way. Definitely will be going back there at some point soon
Ben Kemmett . 2023-12-20
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Visited Cote last week as a pre Christmas lunch meet up with family. Service was efficient and friendly. Food top notch. My cousins ordered mussels and I had the crab starter as a main with fries to share. Then I delved into the fabulous spiced crème brûlée. Lovely lovely restaurant. Will be back .
dianegZ5295JZ . 2023-12-12
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House wine excellent, which it should be. Service excellent and food terrific.
Mike Goodwin . 2023-12-12
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Not sure where all these 5* reviews are from. Our experience and food was decidedly average. Reminded us of why we avoid chain restaurants. Greeted begrudgingly, borderline surly although our actual waitress was lovely. Food was average, portions rather small. Ordered steak tartare, got salmon tartare, replaced with a very cold steak tartare accompanied by 2 catering size bottles of Worcestershire and Tabasco sauce. All in all OK'ish but really not worth a return visit.
Elssa21 . 2023-12-11
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My husband and I both feel that Cote always get it right when it comes to the food, value for money, choice and speed at getting the food to you. It's why, even we could have eaten at our hotel, or at another restaurant, we choose Cote. I had the Sea Bream Nantais - it was excellent.. My husband had the Mushroom Bourguignon, which he said was very good. The restaurant looked lovely decorated for Christmas.
Elizabeth MMH . 2023-12-10
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Very pleasant french cuisine restaurant.
Malcolm Venn . 2023-12-09
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Overall standard of food was disappointing. Taking into acct restaurant was busy, service was slow. Staff very polite though.when paying the bill was told that u had to pay by card but there is no information to tell u it's card payment only anywhere. This was very annoying
Angela Dumbleton . 2023-12-07
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Fillet steak was not good way to salty I didn’t even finish it. My friend also got the steak but said it wasn’t even seasoned. Truffle fries were good. Service was good.
Alexander Roberts . 2023-12-04
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Our order was stuck behind another much larger order, so our second course of the Menu de Noel arrived quite late. However, the manager took it up on themselves to pay for our beverages as a sort of apology. This was unprompted as well, we had no complaints about waiting a bit longer for such delicious food. The mushroom bourguignon was my favorite dish of them all, the mushrooms used had both the texture and taste of meat and were absolutely delicious. The dish's richness was also cut well with the potato puree, making for the best meal I've tasted in recent days. I also appreciate that we were able to enjoy the ambiance without judgement, as a gay couple we occasionally find ourselves warding strange looks from people less tolerant. All in all this restaurant was a wonderful experience with impeccable style, a lively atmosphere, incredibly kind and accommodating staff, and above all delicious food that I will be thinking about fondly until my next visit. I encourage all to visit for a reasonably priced taste of French Cuisine. I, most certainly, will be back.
Matt Clark . 2023-12-03
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Booked a table for 6, we were given a booth and it was tight for 6 adults. I asked if we could move table to allow us some more room, not a problem at all. The waitress set us up with another table. Starters were good, the Calamari and French Onion Soup in particular. Regarding main courses, the duck apparently was cooked beautifully, the mussels got a big thumbs up. They only thing I would say, and it didn’t affect our meal, is that the accompaniments were warm and not hot..so chips etc seemed like they had been waiting before being brought out. In conclusion, the family enjoyed the food and the service was good.
Rebecca T . 2023-12-01
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It was a friend's birthday and the table had been decorated, and we were sitting near the tree, it made it extra special. There seemed no rush and the team were attentive but not intrusive. Will be coming again!
Lynsey Gathercole . 2023-11-26
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Great food, excellent service. Would highly recommend
Tom Daley . 2023-11-21
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I took my sister and her daughter for lunch, as my sister was over from Melbourne and my niece from New York, we had a mainly lovely time,and our waitress was very nice and remembered my sister and I from a previous visit in the summer. Only slight downside was another waitress brought my coffee as part of my desert, as well as an additional coffee which none of our party had ordered. I explained this to the waitress and she took the other coffee away, and ‘banged’ the milk down in front of me and walked off without supplying my party with cutlery, my sister then went to obtain said cutlery. Our main waitress witnessed this and was very apologetic. I am not one to normally complain but this incident did slightly take the shine off our lunchtime dinning. Apart from that we had a lovely time as I had not seen my niece for thirteen years.
John Hayward . 2023-11-19
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I have dined here a few times and this time was noticeably worse than usual. Food was reliably good, but the service was a huge disappointment. Took 35 minutes for waiter to bring the menus, forgot to bring cutlery with first course, extremely slow service, and atmosphere rather spoiled by a manager shouting at her staff within earshot. Won't be back.
cjm340 . 2023-11-19
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My friends and myself enjoyed our visit. The service was second to none. Very attentive without being intrusive. The chicken dish we all chose was tasty but unfortunately not hot at all. We were so much looking forward to some food to warm us up on a cold evening
Cornelia Oberhoffer . 2023-11-18
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Lovely place and great food. Doesn't take cash which you should be aware of. Shouldn't be allowed imho
Neil White . 2023-11-17
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Always a great place to start or finish an evening out or to celebrate a birthday or similar. Food is always tip top! Staff are always friendly.
Susan Shepherd . 2023-11-13
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Great for lunch (we had a nice lunch there) but not worth the price for the evening menu. I changed my order but got the original one (beef bourguignon) and it came clearly having been under the hot lights for a while as the mash had a thick skin on it, plus the vegetables were cold. I was offered a replacement but didn't have time to wait for it. They shouldn't have sent food out looking like that.
Sandra Dean MBACP . 2023-11-12
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Always a lovely experience with authentic excellent quality food. A perfect place for a special occasion. Never had a disappointing meal here. Although the French don’t really cater for vegetarians or vegans, it would be a good idea if they did this more here to be more inclusive and cater for everyone in the party
Jackie Robertson . 2023-11-12
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Having been many times previously we decided to celebrate my birthday today with family at Cote in Bury St Edmunds. Service well below par. Food below average. Constantly trying to up- sell. A totally bad experience never to return. I had to go to desk and ask for bill. I asked for service charge to be removed which they did without question as to why.
rayd304 . 2023-11-11
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What a beautiful place to have a classy lunch Thank you for the fantastic service and accommodating our mobility needs.
Danielle Footman . 2023-11-11
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This was always our favourite restaurant in Bury for couples , friends, groups and parties. The last twice I’ve visited I’ve been very disappointed, the menu is hugely reduced with very little choice for vegans and vegetarians and hardly any fish unless you want a pie! The portion sizes are smaller and the price higher, this is very disappointing.
Gill E . 2023-11-10
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You think of a food and they can make it the best meal you've had
Oliver Wood . 2023-11-04
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Thanks for my free glass of fizz for my birthday last week...love this particular cote in Bury st Edmunds, staff amazing, caring food always stunning and tasty, great portions and value for money.
Emma McIntyre . 2023-10-31
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Croque Monsieur on the breakfast menu , ordered it but then later told they weren't able to do it, presumably because they are not paying for a chef to start early doors- as it was 10am- disappointing...
Carla Fox . 2023-10-29
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Amazing atmosphere, excellent table service, delicious food our choice was Rib-eye stake yummy 😋
Janusz Gwara . 2023-10-28
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Took a friend for lunch yesterday. Never visited Bury St. Edmunds before so had no idea of what the restaurants were like. My friend has returned to England after living in France for many years so I thought it would be nice to take her to a French restaurant . She said she really enjoyed her meal, which was ' duck a la orange'. I had the boeuf bourguignon which was just as good. My husband asked for the lamb. He was asked how he wanted it cooked and he said he wanted it medium rare. It was not cooked enough for his liking & felt the meat was a bit chewy. We didn't have any dessert - not enough room left! The service was excellent and the atmosphere was great. Will definitely go again.
Susan King . 2023-10-26
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Very enjoyable and great service
Ralph Wilton . 2023-10-23
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My wife and I have eaten here as walk-ins before, but our recent random date night (pre-booked) was a pleasant delight. The interior of Cote is very refined and stylish and adds to the calm and cozy ambiance one might desire for a date night. The positives do not stop there, as the menu boasts an array of delicious and scrumptious food. The starters, mains, and sides all came out perfect. We enjoyed and continue to enjoy all of the food that is served here. Additionally, they have delicious cocktails (and mocktails) that compete against purpose-built cocktail bars. I recommend trying Cote for their exemplary customer service, delicious menu, and relaxing vibe. P.S: I was able to last-minute organize a surprise for my wife with the restaurant manager. This accomodation truly makes them stand out in terms of customer service and she assisted in making our date night extra special! TRY THE FRENCH ONION SOUP!
Alex Bautista . 2023-10-22
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Friendly, quiet, excellent service and food, all adding up to a lovely evening
caroline daines . 2023-10-20
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Wonderful lunch. Wonderful staff. Thank you.
denise powell . 2023-10-18
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Absolutely wonderful food and our server Laila (Hi Laila!), was brilliant. I eat regularly at this branch of Cote and the food and service is always top-notch. Good food, good value, good people, you really can't ask for more, keep up the good work guys!
Mike P . 2023-10-17
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Great service. It was our anniversary and staff made sure that table was marked for the occasion. All service from greeting , paying bill and leaving was flawless, we didn't have to wait too long for our dishes nor we had to get waitress attention - she was always around to make sure we got everything. Food itself was absolutely amazing. We had steak tartare, steak frites,poulet grille and all was cooked perfectly and well balanced in flavour. I would definitely recommend it.
Kinga Paczula . 2023-10-11
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Not been to Cote for a while. My impression is that they are following the less for more model. The sea bream Nantais is a lovely dish but £17 for 1 fillet, 5 potatoes & 2 tiny bits of tender stem broccoli is pretty mean. I needed my friends fries so that I wasn’t hungry when I left. And I don’t believe in sides as the meal should be complete without them. Nice food but nowhere near enough.
James Leather . 2023-10-09
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Amazing food , and great service , the place looked great as well , the team were very welcoming and friendly , will definitely look to return in the near future .
Newby223344 . 2023-10-09
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Relatively authentic food that offers a slightly different option for this town.
Rus Marston . 2023-10-08
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Fantastic atmosphere and aromas as you enter Cote. The staff were all charming and went out of their way for all the diners. The food was excellent, particularly the goats cheese and fig starter. My partner had the salad nicoise which was exceptional. Cote never...
MinnieMoo1973 . 2023-10-07
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On sitting at our table we pointed out a cigarette end next to one of the napkins all so when using the napkin to clean after eating there was ash stains. Staff were notified but all we got was a sorry. Apart from this the...
trish d . 2023-10-07
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Our server Emily was amazing, so friendly and helpful, a lovely meal out
Carol Colman . 2023-10-07
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They delivered a wonderful 5 course Indian meal to my house really appreciate it the food was very cheap coming in at £1000 thanks so much for a wonderful meal
Football Fanatic . 2023-10-06
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I've had a craving for onion soup ever since my visit. As good as any I've had in Frances. Bootiful
Wayne Barwick . 2023-10-03
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Genuinely disappointed. We came for my mums 60th birthday and thought we would treat her to a lovely meal. It started really well we all really enjoyed our starters no complaints there but it all went downhill with our mains. Items were mixed up with our steaks being cooked wrong my husband ordered a medium well fillet and I ordered a medium ribeye they were cooked the over way round. We then had the wrong sauces and chips put with the wrong steaks, 3 or us ordered steaks. My steak was just warm not hot at all and the chips were cold. My brother in laws dauphinoise potatoes were extremely small he said if he had know we would have ordered additional sides but was too late at this point. My sisters meal was cold she ordered the beef stroganoff and when we told the waitress she then questioned my sister if she was sure due to the plate being very warm underneath. She assured her it was as she had just tried it and her husband agreed (whom is a chef) made us feel a little uncomfortable as there was no apology for the errors. They did remove my sisters meal from the bill but was just very disappointing that not one of our min meals were correct. The desserts were delicious. Maybe we were unlucky that we came on a Saturday evening but as I said a big disappointment when you are out celebrating a 60th birthday.
Kelly Wilson . 2023-10-01
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The service was very quick and attentive
Chrisandsu Perkins . 2023-09-30
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Very nice good size breakfast great coffee excellent service will definitely return.
Pino Stifanese Stifanese . 2023-09-30
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Very good service. Food arrived very quickly. Very good cappuccino and full English breakfast
Maggie Cheung . 2023-09-25
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Good food - typical french with regards to portion sizes so "Mains" somewhere between a starter and a main but with extra sides, that was plenty for us.
Jo L . 2023-09-20
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Great staff. Food good and arrived promptly.
Graham Vincent . 2023-09-17
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Went for first time to this restaurant. Was bloody beautiful food and great service. Will definitely go again.
jeancU8391OQ . 2023-09-12
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An utter disgrace that this place should decide to close on a Saturday night when my son booked it for his wedding anniversary. The booking was accepted and we traveled into Bury St Edmunds to find this restaurant shut. But of course it would be...
ArchieTN . 2023-09-04
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I had the chicken on the £16.95 two courses. I ate 3/4 of the chicken which was good but the final 1/4 of the chicken was raw. Told the waitress to tell the chef.
Cynthia Morgan . 2023-09-02
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Generally disappointed with the food. French Onion Soup was barely warm whilst its dish was red hot! Main course of steak frites again wad just warm. The only redeeming feature was the service was excellent. Something going wrong when the serving dishes are very hot but the food is just warm.
Malcolm Steele . 2023-09-01
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Lovely evening with excellent food. Our waitress, Justina, was very friendly and extremely efficient. The manager could have been a lot more welcoming.
Gill G . 2023-08-30
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Lovely staff who took one of our parties food intolerances very seriously and gave her confidence to enjoy the meal. Food and drinks were excellent and authentically French. We loved it!
Adam Golding . 2023-08-27
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Tastiest starters ever and affordable 2-3 course meals for small bites
EG Zookly . 2023-08-26
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Have eaten here before and it's generally good. Sadly on this occasion my seabass was overcooked. My guests had no similar problems and it will not stop me trying again.
Colin Harvey . 2023-08-25
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lovely food, good value, great service
Sue Robinson . 2023-08-25
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Helen the manager offered an exceptional welcome today, and went over and above to help us in our hour of need. Waitress Amelia has a fantastic manner: warm, knowledgeable and professional. Both staff should be commended for being at the top of their game!! The menu is cleverly written but may not appeal to all, and the prex fix menu is exceptionally good value. The food itself was faultless and delicious. We will be going back to Cote Bury St Edmunds - well done to all!!
Charles Ockenden . 2023-08-21
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Visited with a relative who uses a disability buggy. Welcomed at the door, where he was invited to ride into the restaurant where we parked the buggy . Good selection on the menu and the food was hot and delicious. Amelia was attentive and gave...
Duncan R . 2023-08-21
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Food was average, young waitress did her best considering she was very new. Wine very expensive. Probably won't return.
Laura Wiseman . 2023-08-20
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Lovely food, great menu - staff and service excellent- restaurant attractive and clean. Great customer experience.
Caz3 . 2023-08-20
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Delicious food! Very nice service, bringing more water without being asked, very helpful with Coeliac Menu for my husband. Chocolate fondant was scummy too. We'll be back.
Trudie Mann . 2023-08-20
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We visited Cotes for lunch to celebrate our mother's 80th birthday. Helen the manager was totally outstanding! Our mum was greeted with a glass of champagne, the table was decorated with butterfly sparkles (courtesy of Cotes) and the balloons I had ordered were in place when we arrived, as promised. The food was at it's usual high standard and the cake, we were allowed to take in, was presented with candles at our request. Bear in mind there is a 'cake tax' a slice for Helen 🤫😉 I would highly recommend, as it was the perfect restaurant for our celebration...the staff, the food, the attention to detail and especially Helen. Thankfully there is only a few restaurants like this...as it makes the best easier to shine!
Fiona A . 2023-08-20
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I am never disappointed with Cote. Tonight's visit was exceptional. Could not fault the service, friendly welcome, and quality of food. We had the Cote de Boef, and fish stew. All superb. Great choice of wines too. We are on holiday and pleased to have found Cote restaurant near us. A huge thankyou to all the staff who do a brilliant job at looking after their customers.
Janice Allen . 2023-08-18
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This has become a real favourite with ourselves and our family, visiting very often. The food is great, however, we often have the CÔTE DE BOEUF, and have noticed that over the last few months it has got thinner and thinner, and is no longer...
DidILikeItOrNot . 2023-08-17
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Went here for a midweek lunch the other week with a friend and her little boy. My friend booked the table for 1.30pm. When we arrived about 7 minutes early we were abruptly told we couldn’t sit down till 1.30pm as the lady said when...
566carriew . 2023-08-16
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Amazing service couldn’t fault it . Food as always excellent.
Joanna Wallace . 2023-08-12
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I personally love the low lighting and ambiance of the restaurant, great service, great tasting food and not bad value. I’ll be back again.
Paul Balcombe . 2023-08-06
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The food was too good, the staff was really attentive.
Jean Jimmy . 2023-08-05
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Set lunch and attentive staff made this a must visit for the wealthy grey haired visitor Bury. Good wine list too
scott stevens . 2023-08-05
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Can’t fault this restaurant, never had a bad meal or service. Always top notch, our favourite go to in Bury St Edmunds.
Sue and Mick Elsom . 2023-08-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1576 Opinions
We had booked a dinner, bed and breakfast package in one of the best lodges with hot tub. On arrival we went to the bar to check in and were showed to our lodge by a young team member, he spoke only to give a couple of bits of information on the heating/hot tub/breakfast timings but was not very welcoming - I would expect a bit of polite chat on the walk over to the lodge for instance ask where we had come from, how was the journey etc. He checked the hot tub which was cold as the fire had gone out but he said it would heat up in 20 minutes or so, this was not the case and actually took a couple of hours which was disappointing. The room itself was lovely, comfortable and spacious but a little more attention to the detail of cleaning would be beneficial. The heating came via an air con unit which was incredibly noisy during the night keeping us awake and didn’t go off even when off on the remote - we had to remove the card from the power slot to disconnect it! We had drinks in the bar whilst waiting for the hot tub to heat up and then back for dinner at 8.30pm when we were told there was no steak left which was a big disappointment. We asked if there was a set menu for the package but were told it was the same menu, we were not told that there was a £60 per head limit for food for dinner and breakfast - perhaps it was in the booking notes but I didn’t remember seeing it. The staff member forgot to bring our side order so we were half way through the meal before we received it. The food was good but portions small for the price. We had drinks at the bar, one excellent staff knowledgeable member serving, but the another who did not know the standard measure for a baileys and who made an espresso martini which although tasted good only half filled the glass which we had never experienced before - it wasn’t a big glass! Breakfast was good except non runny poached egg! Would have preferred a pot of tea but was nice. Overall a lovely setting, more care needed with cleaning - look at the lampshades above the bar! Some great staff members but some who seemed to lack training and confidence - get that right and the whole experience would be much improved.
steakoldchickenmustcookedonionfishchocolatecoffeeporksaladmeatsoupeggspayWe had booked a dinner, bed and breakfast package in one of the best lodges with hot tub. On arrival we went to the bar to check in and were showed to our lodge by a young team member, he spoke only to give a couple of bits of information on the heating/hot tub/breakfast timings but was not very welcoming - I would expect a bit of polite chat on the walk over to the lodge for instance ask where we had come from, how was the journey etc. He checked the hot tub which was cold as the fire had gone out but he said it would heat up in 20 minutes or so, this was not the case and actually took a couple of hours which was disappointing. The room itself was lovely, comfortable and spacious but a little more attention to the detail of cleaning would be beneficial. The heating came via an air con unit which was incredibly noisy during the night keeping us awake and didn’t go off even when off on the remote - we had to remove the card from the power slot to disconnect it! We had drinks in the bar whilst waiting for the hot tub to heat up and then back for dinner at 8.30pm when we were told there was no steak left which was a big disappointment. We asked if there was a set menu for the package but were told it was the same menu, we were not told that there was a £60 per head limit for food for dinner and breakfast - perhaps it was in the booking notes but I didn’t remember seeing it. The staff member forgot to bring our side order so we were half way through the meal before we received it. The food was good but portions small for the price. We had drinks at the bar, one excellent staff knowledgeable member serving, but the another who did not know the standard measure for a baileys and who made an espresso martini which although tasted good only half filled the glass which we had never experienced before - it wasn’t a big glass! Breakfast was good except non runny poached egg! Would have preferred a pot of tea but was nice. Overall a lovely setting, more care needed with cleaning - look at the lampshades above the bar! Some great staff members but some who seemed to lack training and confidence - get that right and the whole experience would be much improved.
steakoldchickenmustcookedonionfishchocolatecoffeeporksaladmeatsoupeggspay1385 Opinions
Taken by friends but found the food to be warm, not hot. Today Lunch meals thst were served in a 'kept hot' state + Lamb viewed as running with fat. Vegetables at best, warm. Considering not 100% of tables were in use, bar staff did not listen to customer enough. Felt viewing menu, if Sandwiches are £7.50 (a round ?), that's a mighty price to pay in a common or garden town centre pub. Semi-restrictive for a wheelchair. Dog friendly and staff all had smiles.
steakoldchickenmustcookedonionfishchocolatecoffeeporksaladmeatsoupeggspayTaken by friends but found the food to be warm, not hot. Today Lunch meals thst were served in a 'kept hot' state + Lamb viewed as running with fat. Vegetables at best, warm. Considering not 100% of tables were in use, bar staff did not listen to customer enough. Felt viewing menu, if Sandwiches are £7.50 (a round ?), that's a mighty price to pay in a common or garden town centre pub. Semi-restrictive for a wheelchair. Dog friendly and staff all had smiles.
steakoldchickenmustcookedonionfishchocolatecoffeeporksaladmeatsoupeggspay548 Opinions
Our go to place for coffee. Good coffee and breakfasts but the cakes have always been disappointing. Dry red velvet cake and the cherry bakewll crust is too thick. Get the cake right and it would be a huge improvement.
steakoldchickenmustcookedonionfishchocolatecoffeeporksaladmeatsoupeggspay