Based on 2.362 opinions finded in 2 websites
Based on 2.362 opinions finded in 2 websites
Opinions
Good food options. Had a nice brunch, and the service was great
Lizzie Brunt . 2022-04-18
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Everything is fab and the staff are brilliant š¤©š
Joanne Burr . 2022-04-17
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Had a lovely meal .Georgie the waitress was fabulous so attentive .patient & a lovely personality . We got our meals altogether & they were all hot .There were 17 of us & Georgia cope so well .we were noisy at times .
Rosie Hull . 2022-04-17
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It was my first visit to the Cosy Club and such a lovely experience. Great atmosphere in beautiful surroundings and my 2 course meal was delicious. Steve my waiter was very welcoming and gave me brilliant service. I also found front of house members very obliging and friendly. The next time I am back in Norwich, I will definitely return to the Cosy.
Mary Murray . 2022-04-16
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Nice place for an evening drink, wait is quite long though
Guy Collins . 2022-04-15
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Lovely meal and great service in impressive surroundings
Sally McGuiness . 2022-04-11
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Service was excellent as was the food, menu choice was very good. Friendly staff, our waitress was awesome š Definitely will be eating there again š
Linda Brooks . 2022-04-10
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Excellent service, fantastic food and a beautiful setting with reasonable prices. We can highly recommend eating here. The chicken, bacon and avocado salad was delicious. The salmon fish cakes were quickly wolfed down by my husband. We shared a side of garlic new potatoes - yum.
Louise H . 2022-04-06
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Great evening out, staff were attentive and food and drinks were about expected
russell mcseveney . 2022-04-06
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Very much enjoyed my complimentary celebratory mocktail
Tracey Derrick . 2022-04-05
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Excellent atmosphere excellent food
Glenn Toplis . 2022-04-03
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I had never heard of this chain of restaurants before but they purchase old buildings with historical value and turn them into restaurants This one is in Norwich, approximately 5 mins walk from the castle It's situated in an old bank and the inside is gorgeous and very decadent You can still see the old vault if you go downstairs!! Good food and great service Situated close to a number of city centre car parks And approx ten mins walk from bus station and 15 mins from to train station
Samantha . 2022-04-03
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The Cozy Club is within an amazing building that has an opulent feel. The menu is varied, having something for everyone. I was disappointed that one of the bar staff had never heard of a Rob Roy, but another member of the bar staff partially came to their rescue. Though bartender two knew how to make one, the ingredients weren't available. Instead, I chose something from the cocktail menu that turned out to be a little too sweet for my taste (my fault, not theirs). We chose crispy duck salad and harissa roasted cauliflower from the food menu and both thoroughly enjoyed the food. We also had a glass of wine each, both of which were well rounded and went well with the food that we'd chosen.
David Jones . 2022-04-03
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Lovely place, good menu, friendly staff
Pauline Greenwood . 2022-03-31
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Place is not bad looking, food could be a bit warmer and not cold, but food was tasty. Timekeeping for servicing table was to slow. There is better places where you can spend your time better š
Alekna Arturas . 2022-03-31
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Menu has been reduced somewhat but great options for vegan mains, just ask at the front desk for a vegan menu. I'd also recommend the mocktails. No vegan dessert options that I know of. Nice atmosphere for dining in when it's quiet. We got great service here!
Katherine Avey . 2022-03-29
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Wonderful atmosphere, aesthetically pleasing and the food is excellent. Jessica a very informative and attentive server. Thanks
Patrick Cherry . 2022-03-23
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Great service and fantastic food
sue hope . 2022-03-22
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Fantastic Brunch on the morning after my wife's 60th birthday which kept the party sprit going. Very efficient service on our table of 14 and, as always, excellent food.
Nik Thomson . 2022-03-21
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Beautiful environment. Staff are lovely and friendly. Food is gorgeous. š
Helena Cribbins . 2022-03-17
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Really enjoyable meal with an interesting selection of food available. I enjoyed the green risotto. The harissa lamb shank, cruspy duck and chicken salad also looked and tasted delicious. Great surroundings in a lovely building.
Katherine . 2022-03-15
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The setting was very nice but I was disappointed with the service which was slow even though it wasn't busy.
Maggie Irvine . 2022-03-15
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Very beautiful venue and very fast service. Waitress said a lot of nonsensical things but overall was efficient, cheaper food than expected.
Antonia Overend . 2022-03-14
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A great place to go for a lovely meal Plus the staff are very friendly It is Amazing in side
Colin Shippey . 2022-03-13
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Very good brunch and lovy surroundings. Christie our waitress was superb.
Wendy Boast . 2022-03-08
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What an amazing building! It really made the brunch experience a step above your usual places. Added to that were the charming and professional staff who really knew their hosting jobs. We were greeted by a charming front of house member who let us take our booked table early. The varied and reasonably priced menu of delicious food offered something for all tastes including vegan and veggie. This is a winning combination of great food, staff and eating out environment and I would highly recommend this place.
Susan James . 2022-03-07
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Went here (Norwich) for first time last month with friends and family having read it had a ramp and was inclusive! Arrived to find no thought had been put into where we were seated- cramped table in an area with walls all around it at back of restaurant making it impossible to get a wheelchair in without having to reorganise the entire space. Nothing like making you feel unwelcome! To make it worse the waitress just dumped the menus on the table and walked off with a token gesture of moving one chair! To be frank we would have left had we not all been so hungry! After that lack of welcome the food was average and overpriced but the service just awful. We even had to go and find someone to get our bill. Another really important point is that the stairs to the cosy club in Norwich are closed off and everyone has to use the disabled ramp. This is neither safe for someone in a chair as we discovered as everyone is trying to use it at the same time OR desirable!! Maybe try and train your staff in how to be inclusive and recognise the importance of equality and diversity would be a good starting point???!!!
Carolyn Jackson (Carrie) . 2022-03-06
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Great service. Starters were great. Cocktails were great. Mains were average. Nice place.
Dan H . 2022-03-06
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Nice atmosphere in here and the Asian chicken was very tasty
Lukey D Drives . 2022-02-27
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Fantastic decor, service can be a bit hot and miss
Damian MDG . 2022-02-26
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fairly good but pancakes were bought in, such a shame! very attentive service.
Gabrielle Bassett-Colins . 2022-02-25
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This place is stunning and a must visit. The decor as you walk in is amazing. The bar area has a domed glass ceiling, absolutely stunning and grand. The portraits over the walls add a feeling of decadence. The drinks are beautifully crafted and gorgeous. Wish we had stayed for food now. The staff are quirky, cheeky, confident and charm ing!
Jason Kirby . 2022-02-25
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The most beutiful cocktails and tasty food the interior is posh too š
Mary XO . 2022-02-23
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Nice space & the staff are lovely. Loses one star for the creepy pictures on the wall...
William Watts . 2022-02-17
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Amazing staff and amazing food. Our waitress Liv looked after us exceptionally and will be coming again very soon.
Molly Hill . 2022-02-17
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My first visit today, a treat from my better half with our small hound in tow. I was utterly blown away by the presentation of the beautiful space. It's hard to think it was a space that used to only benefit patrons of the bank that was sited here. The service was brilliant, with the staff team all being warm and welcoming and genuine. I had the Butchers Brunch which I struggled to finish. You can tell when you have good food that you enjoy when the flavours fill you as quickly as the food. The best brunch I can remember that's for sure. I'm not sure what more you could ask for. Thoroughly enjoyed my experience and will be going again without doubt.
Matt Canning . 2022-02-16
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Lovely setting, great service, food good, wooden seating a bit uncomfortable.
Gail Hill . 2022-02-16
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Situated in a old bank, the decor is amazing. Lovely atmosphere and the service was exceptional. We did not have food here but went in every evening for a drink. Next time we will be booking a table for dinner.
joshua fieldhouse . 2022-02-14
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Fabulous old building. Very attentive and friendly staff and the food is very good quality. If you've not been I would recommend it.
Mark Hutchings . 2022-02-14
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We went to cosy club 5/02/2022 we were are party of 24 this had been booked for a while room not ready when we arrived and asked to wait in a corner downstairs till ready it was a 21st birthday party my granddaughter requested a screen in the room which was agreed and she worked hard putting together video and photos to show after meal this didn't happen as no screen in room food was cold and undercooked steaks not cooked as asked and had to be sent back as did cold food waiter tried to put mains on table without having cleared starter plates when we said no room to put plates he said can't do anything about that i have my hands full then he put food on a side table and started to clear up no condiments on table and nobody on hand to request some we didn't order dessert as were worried how it might turn up so disappointed as it spoilt my granddaughters hard work,lovely place but staff need training as does the chef
Jennifer Jefferson (Jenny) . 2022-02-07
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2 hour wait for food. No apology when only half of the food arrived on the plate. Argumentative staff, poor service. no offer of sauces. Ruined the night for all involved. Will not return or recommend
Theowls88 . 2022-02-06
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Nice service for brunch and the avocado toast was very good
Danny Morgan . 2022-02-05
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Loved dining here! Superb venue, lovely atmosphere. The staff were brilliantly helpful and couldnāt do enough for us. We were approached and served swiftly and didnāt have to wait too long for our food. The food was amazing and also the menu was priced well. We will definitely be returning! Thank you for a great evening
Bobie Morland . 2022-02-05
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Bottemless brunch is not worth the money. You have to ask waitress for top up, they make the whole table finish their glass before you can order a fresh glass, and then it takes 5-10 mins for your new glass to arrive. Money grabbing exercise and stressful experience.
Elisa McGarry . 2022-01-30
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Had private room for hen do, lovely surroundings but was very disappointed with the food.
Cherry Brooks . 2022-01-30
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Nice venue and well presented. Had a late breakfast with family on Saturday whilst shopping. Good quality and presented food although considered slightly overpriced for what was presented. However, americano coffee was bland and weak. The service was slow though despite being relatively quiet when we arrived. Toilets were clean but the lighting was very dim.
Richard Long . 2022-01-30
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Very very good will be back very soon
Paul Garrod . 2022-01-30
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Always lovely food and great service!
marion Powell . 2022-01-27
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Amazing architecture, food was amazing. The staff go above snd beyond to make sure you are happy. Highly recommended!
Mick Whiting . 2022-01-26
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Fabulous venue, food and staff!
Susan Sully . 2022-01-21
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Great food great staff great prices lovely inside very big and spacious would recommend.
JoĆ£o Filipe . 2022-01-17
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Warm welcome, lovely ambiance, drinks kept flowing and the food was ace. All in all a great venue for food. Itās not a āwarningā but be mindful that the younger gen also seem to like this place? Can be rowdy outside and you could be sat next to a table of young pubescents and their dates - make the most of it as a visit is highly recommend.
Jay Warnes . 2022-01-16
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Amazing building for a restaurant- staff really helpful and friendly, good variety of well cooked food.
Jonathan Freedman . 2022-01-10
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Had a party in one of the function rooms. Good venue, food was nice. Only complaint would be the plates were far too small for the buffet. Literally saucer size
Ian Murray . 2022-01-10
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My daughter and I visited for cocktails, we could have been made a bit more welcome when we first arrived but it was OK. The atmosphere isn't great but the building, which used to be a bank, is lovely. I've had brunch there when it first opened and at that time there was more of a buzz.
Lorraine Seymour . 2022-01-09
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Beautiful interior, lot's of atmosphere.
Elaine Tibbit . 2022-01-08
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Been a few times, staff always great, good menus. Went for a pre-Christmas lunch, really enjoyed it. Not too busy, good food. Will be back.
David Jackson . 2022-01-06
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Honestly this place isn't very good, the food isn't nice at all and you probably won't be seated in the nice atrium but rather in a dark part of the restaurant in the back. Wouldn't recommend.
Arshia Mofrad . 2022-01-05
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Enjoyed our evening very much,the staff were very pleasant and efficient,the food we chose was alao of a good quality. Thank Ypu
Linda Beer . 2022-01-04
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Only had coffees but scalding hot... Babycino included
Sam Ash . 2022-01-04
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Food was really nice , especially the starters , thing that spoilt it for us was , every customer was wearing a mask coming in and out , toilets etc yet no staff did !!
Steve Butler . 2021-12-27
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Fantastic cocktails, definitely worth a visit if you like a cocktail and nice to see some different options. I highly recommend the coconut eclair
Emma Jones . 2021-12-27
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Writing review on behalf of wife who recently went for a works meal. Service was awful, with the waiting staff being particularly poor. Long delays despite being plenty of staff waiting around. Think they got to main courses over an hour after arrival. Group were not made aware of food that was not available, one meal was brought out with sauce missing for customer to be told 'we didn't have any left so put this other sauce on'. Another customer started vaping and this went un challenged and the main waiter for the group inferred that my wife's group could avoid putting a tip on digitally and leaving a tenner instead just for him ( and stuff his colleagues!!) Needless to say, no tip was left. With so many oth3r places in Norwich, no one in the work group would recommend this at the moment. Needs improving.
Adrian Slattery . 2021-12-24
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Good quality as usual. Nice setting very relaxing
Nigel Muir . 2021-12-23
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Had a work Christmas meal last night and the service and food was fantastic, our waiter Steve made the experience even better and highly recommend!
Amy Gurton . 2021-12-23
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Passive aggressive manager named Martin who is completely unprofessional, served a 15 year old girl, yet wouldnāt serve a 27 year old. Should be sacked on the spot for his childlike demeanour and I hope they take this review seriously. Please contact me for more details. P.s. the rest of the male staff are just standing there doing nothing, whilst the women run around working hard.
Harry . 2021-12-21
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I'd truly suggest everyone to visit if you're in the area! I came here with a group of friends and had the best time (minus a little bit of the waiting time), was a bit unfortunate that we had to also deal with a rude staff member, went by the name Dan even though he was hesitant and rude to give it to us. Still had a good night regardless of his attitude, probably to his dismay. Would love to come back again as long as he's not working that day.
angel K . 2021-12-17
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cosy club was really nice, my friends and I had a great time, beautiful building and super nice staff except for one. his name was Dan and he was an absolute nightmare to experience and deal with, extremely rude, cocky and arrogant too. would've had an amazing night if it weren't for him.
Alison Koay . 2021-12-17
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Lovely place for a drink, unfortunately didn't have anything to eat as on walkabout.
Andy Hawker . 2021-12-15
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Great decor, menu, prices service. All good mmmmmm
john TEE . 2021-12-15
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Service was a bit slow but all the staff were friendly and helpful. The cocktails were very very stingy. For those prices, you expect to find some actual alcohol underneath the ice cubes! I took the ice out of my negroni to see what I was left with and there was only about 3cm of the actual drink. The food was absolutely delicious but, again, the portions were a bit lacking.
Elspeth Taylor . 2021-12-14
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Christmas at the Cozy Club, what a wonderful festive evening full of laughter,good food, delicious cocktails and warm welcoming atmosphere,so lovely to spend it in such a magnificent place Thank you
Janet Dodd . 2021-12-14
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Most delightful setting for our works Christmas luncheon. My vegan selection was delicious. Great to see such a large turnout
Maryanne Bishop-Brown . 2021-12-14
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Menu didn't appeal that much but what I chose was terrific. Great atmosphere and staff were excellent.
Bob Johnson . 2021-12-14
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Beautiful building and lovely food! Very busy, so looking forward to going back when the festive season is over. Would definitely recommend to friends/family.
samantha dann . 2021-12-14
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Although the staff were friendly service was very slow and it took nearly half an hour to get a drink at the bar as there was only one barman serving.I found the restaurant was cold,far from Cosy.
John Groombridge . 2021-12-13
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Great service, amazing veggie Christmas meal and an amazing place as always!
dominion clown . 2021-12-13
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Beautiful building, staff were very attentive
Tom Daley . 2021-12-12
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Place for oldies, may be Ill give a better review in 30yrs time
Ameya Bhate . 2021-12-12
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Awful. Cost Ā£31 for Christmas meal. We waited hours for our food. When it finally came it was cold, tastless and I went home hungry. One small bowl of burnt veg to split between 4 dinners. Really disappointed. I could make better food my self and I'm a terrible cook!!!!
Tyrone Marjoram . 2021-12-11
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We had a birthday celebration here for seven people, the food was amazing and the staff were great really friendly. Would definately go back & highly recommend.
Nicole Welton . 2021-12-10
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A lovely venue for Christmas dinner with friends. The setting is spacious and luxe, and the high ceilings means it feels airy, which is lovely even though it was a bit chilly. The tables were spaced out and though it was busy we also had a space which felt private because of the panels and considerate layout. The starter is shared and single-option which is a nice touch and a good idea for slightly lightening the load on the kitchen and for wait staff. Not sure how they accommodate veggies/ vegans, but it worked for our group. The mains are tasty and we'll proportioned. I had salmon and was pleased some in my group didn't want all their veg as served with their turkey pies. The plates could have been warmer; in our group of 6 talkers, and with the chill in the room, my dinner was getting cold by the end. The desserts were great, I had the lemon posset which was tasty and well-set. Some of our party were too full for their dessert; a credit to good main courses! One of party is a bit fussy with dessert and she requested an alternative which was provided, no problem and no extra charge despite deviation from the set menu; hugely appreciated, thank you. The service was friendly and smiley, professional and well-executed but our waitress was clearly very busy and there was a fair wait between courses, or for drinks to arrive. We were having fun catching up so not too worried but if you're a quick drinker you might want to order your next one a bit in advance. A lovely night out for Christmas, great location and broad menu. Would recommend.
Bee H . 2021-12-10
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Our table of 12 was booked 3-4 weeks ago. We turned up at the table at 7.30pm. Food was ordered just before 8pm. We then waited until 9.10pm for the food to come out and they forgot one person's meal. By this point we were all past hungry and the person told them not to bother when they said they would cook it from scratch. They brought out her desert while we all ate our mains. It was gone 10pm when desert finally arrived, which was ordered as a set meal so was ordered which the mains. Staff were friendly but it was the slowest service I have ever had anywhere. The excuse given to us was "we don't have many staff during the week." To which we replied we had booked our table weeks ago just like the groups in there so they knew how many customers they were having. And it's lead up to Christmas so they would be getting busier! There wasn't much of an apology from management at all. It was my first visit and I can't say I'm in any hurry to go back, unless I'm trying to kill some time.
Katie Sparks . 2021-12-08
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One of the best decors I've seen inside, tasty food and dog-friendly!
AurƩlie Jeanne . 2021-12-07
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Food was lovely and reasonably priced as well. The staff were attentive but without being overly so. It isn't a place I'd usually visit. But, I'm glad I did and will visit again.
Neil Bowers . 2021-12-05
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Had a really nice evening meal was nice but the dessert was hard and not that freshly made, sad to report on what was a good night out.but returning for breakfast a week later was fantastic, service from Mira, this place opens up in daylight, if opportunity to visit go for breakfast,
James Croft . 2021-12-05
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Thank you so much for the delicious gluten free menu. Great staff, yummy food and the dƩcor is fantastic
jamie pearlson . 2021-12-05
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Amazing place. And a nice breakfast too. Pancakes are excellent
Steve Dagata . 2021-12-03
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The food and drinks were lush! The service was a little slower than I'd like, but they were so nice! Definitely recommend!
Celica Levett . 2021-12-02
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Food was good, but sadly same can't be said about the service. Having said that, I WOULD eat there again...it's a newish eaterie and having a few teething troubles but I think once they get over those, will be a great place to revisit. The venue is great!
Christopher Reeve . 2021-11-30
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Amazing rooms. Great service and staff. Poached eggs done in too much vinegar for my liking though. Excellent beans and bloody Mary. Didnt try pudding, too full.
Ross Gordon . 2021-11-30
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My 1st time at cosy club .. wow what an amazing place . I came Sunday 28th Dec for our Works xmas Dinner. OH my the service was outstanding and the food was divine. I HIGHLY RECOMMEND THIS PLACE..I will be back for sure .š
Debbie Dhibi . 2021-11-30
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Had my birthday lunch at Cosy Club today such a positive experience We were served by Sam such excellent customer service thoroughly nice guy Nothing was too much trouble and food excellent Thank you for making my lunch special Really recommended
Gill Nicholson . 2021-11-29
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Beautiful place, amazing decoration before Christmas. Went for work Christmas meal on Saturday. Was very busy. Starter and main were amazing, but expected to have a better dessert. But unfortunately the waiting time was horrible, had to wait about 45 for drinks and between each course
JÅ«lija Alesjko . 2021-11-28
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Service poor and half the menu not available.
Tessa Gibbons . 2021-11-28
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Based in the old National Westminster bank, the Cozy Club is out there as a front runner of Norwich restaurants. My friend and I sat in the bar area. I had a non alcoholic Cherry Bakewell cocktail, my friend a white wine. I had a Butcher's breakfast, my friend had prawns with broccoli.
James Tidd . 2021-11-27
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Love the building and was really looking to big family brunch, unfortunately the service was really slow. I had to ask (politely) if someone e could take our drinks order, staff member was rude and made sure I got served last. Took 50 minutes just to get a coffee. Won't be back.
Richard Dachtler . 2021-11-26
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My sister in law booked a fizz and dine package in the oval room for the night for my nieceās 21st birthday, she has confirmation emails of this. She called a week previously to advise that she would be arriving at 6.30pm to trim up the rooms with balloons etc and the rest of the party would be there at 7pm. She was told that this would be no problem and was looking forward to a lovely evening celebrating with our family. We arrived as required a 7pm for our evening. We then didnāt have our drinks order taken for 20 minutes and it took a further 20 minutes for our drinks to actually arrive. We waited a further 15-20 minutes for our food order to be taken which then arrived after a further 20 minutes and it was cold!! Quite frankly we ate some of it as we were so hungry at this point! The service all evening was at best sporadic and at worst shambolic! My husband and I gave up on having dessert as we had an hours drive home and a early start. We paid the bill and left without causing any issue as we were invited guests and didnāt want to spoil the night. Having left a post on. FB to advise we felt the service was poor only to have The Cosy Club advise that the problems were down to our party being ālateā and therefore apparently causing our food to arrive cold! No it was simply poor planning in booking in two large private dining parties on the same time however they have taken no responsibility for the issues and instead tried to blame us! I will never return and would NOT recommend this venue.
Victoria Badger . 2021-11-25
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The "Asian chicken" wasn't worth the hype. Soy sauce isn't "Asian".
Oscar Rapiditie . 2021-11-22
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Beautiful building and lovely inside, but food was only average. Food ranged from luke warm to burnt, tough to greasy. Not in a rush to go back.
Ally . 2021-11-22
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2391 Opinions
Lovely Sunday lunch. Good to have some plant based options too. Friendly staff. My only criticism is that there were just two roast potatoes and one parsnip with the roast dinner. Would have been perfect to have had a couple more!
steakoldroundbaconsaladchickencookedchocolatetapasbeautifulcoffeecheesesandwicheggsfishLovely Sunday lunch. Good to have some plant based options too. Friendly staff. My only criticism is that there were just two roast potatoes and one parsnip with the roast dinner. Would have been perfect to have had a couple more!
steakoldroundbaconsaladchickencookedchocolatetapasbeautifulcoffeecheesesandwicheggsfish416 Opinions
Just move to Norwich from Northamptonshire and this pub is excellent the same layout, vibe and customer base as my local pub in Kettering (the rising sun and the prices of drinks are the best in town definitely feels like home. I look forward to making this pub my regular, happy days. Benji mod soul boy.
steakoldroundbaconsaladchickencookedchocolatetapasbeautifulcoffeecheesesandwicheggsfishJust move to Norwich from Northamptonshire and this pub is excellent the same layout, vibe and customer base as my local pub in Kettering (the rising sun and the prices of drinks are the best in town definitely feels like home. I look forward to making this pub my regular, happy days. Benji mod soul boy.
steakoldroundbaconsaladchickencookedchocolatetapasbeautifulcoffeecheesesandwicheggsfish