Based on 746 opinions finded in 2 websites
Based on 746 opinions finded in 2 websites
Nº 1585 in 1820 in Highland
Nº 331 of 360 Other cuisines in Highland
Opinions
You’re lucky if it’s open and if there’s enough staff to serve you. When there is - they’re lovely
Erin McFadden . 2024-03-01
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Wanted the drive thru but it was closed so I got soaked running in. The place only had 2 staff on, service was friendly
Janine Grundy . 2024-02-26
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Staff seem blissfully ignorant of used cups and trays on nearly every table. Are customers supposed to clear tables themselves?
Rob W . 2024-02-21
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Amazing espresso, drive through service I used , the young lady at 7:30 am of the 21st February 2024 was incredibly smiling, positive and she was so busy but she managed to say Yes sir ill see you on the window Hallo sir when I was at the window Enjoy your day sir when I left What amazing service
Giuseppe Manzoli-Private Chef . 2024-02-21
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Very slow at serving customers. At least 5 staff in and only 1 working.No kne st drive though at the time. They all stood about and didn't serve. I was 2nd in queue and had to wait 10 minutes to be served
David Cunningham . 2024-02-14
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One of my customers took me for a coffee
George Macdougall . 2024-01-17
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Poor communication and service and zero leadership.
Peter Ribbeck . 2024-01-07
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Like every other Costa Polite staff clean, tidya areas Decent parking Great options for food and drink
Emma Ozanne . 2023-12-17
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They closed an hour early on Friday. No notice. Door was just locked….There was still a girl at the register…on her phone…place was dirty and stuff on all the tables, so it was obvious she was no where near being done. Super disappointed….she saw us and just ignored us!
Amy Kehlenbach . 2023-11-24
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Nice experience.. comfortable surroundings, and coffee. Nothing out of the ordinary...
Jim Lenehan . 2023-11-10
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A disappointing stop at this Costa Coffee. The staff were far too busy chatting to one another rather than making an effort to engage with their customers. The shop was dirty with several tables uncleaned.
James Proctor . 2023-10-26
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Good food, and helpful staff. Much more pleasant than the nearby McDonalds.
Robert Dewar . 2023-10-13
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Poor service, dirty bathrooms, lame food, overpriced. The Chai latte was good though!
sparklyclarke . 2023-10-12
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Terrible customer service, dirty tables, long wait, had to even ask for a napkin and butter knife, we were going to get a cake but decided not as there were fly’s on the cakes, pointed this out to a staff member who basically took no notice. (Saturday around 11.30) Will definitely not be going back anytime soon. Gone very downhill.
Emma Lynn Norval . 2023-10-01
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Blueberry muffin was so tasty!!! The latte was really good! Friendly service!
Greta Yoka . 2023-10-01
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Only problem was that despite its being busy the tables weren't being cleared
Les Horn . 2023-09-27
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Drive thru closed, parking lot a mess. Inside very crowded.
Jeff and Lori Patterson . 2023-09-27
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Friendly and helpful staff, Always smiling.
Jojo Greenwood . 2023-09-27
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Regular Costa. Never enough staff.
Duncan Strathie . 2023-09-18
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Coffee was good, the tables were cluttered when we were there, customers had previously had to stack trays to make room, one staff appeared to be doing some training on the laptop (not sure if he could have been asked to just clear the tables), and though the drinks were good, the lack of co-ordination to have the tables cleared and cleaned let it down on this occasion.
Kurtis R . 2023-09-14
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We placed a very large and complicated order for our group , jenny was our barista and she was so lovely and polite and got the order completely correct and was very quick too , everything was excellent ......
Dogtanian . 2023-09-14
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Popped in a few times this week but had to sit outside with the pooch. Luckily nice weather, can't understand why you can't take the dog inside. Also can't understand why Costa closed their shop on Fort William High Street.
Malcolm Bowman . 2023-09-12
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When they say "large coffee," they're not kidding. The cup was the size of a soup bowl. Good coffee, too.
Alan Sheridan . 2023-09-09
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I’m on a busy Saturday, 11:00am. Queue right up to the exit door! Great cuppa, Staff were all brilliant, got served quickly no complaints ⭐️⭐️⭐️⭐️⭐️
Colin Taylor . 2023-09-09
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It was a good stop off but the service was a bit slow
Mandie Gray . 2023-09-05
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Must use different coffee beans to my local Kirkcaldy , tastes different and didn't like
D Brown . 2023-09-05
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Einmal und nie wieder. Die Bedienung verschüttete Milch auf der Theke beim Umfüllen in den Milchaufschäumer. Doch anstelle diese aufzuwischen, wurde die Milch mit einem Tuch nach unten auf dem Boden befördert. Dort waren mehrere, schon getrocknete, Milchflecken zu sehen. Ein Kollege kam dazu und nahm dann, zum Reinigen der Düse am Milchauschäumer, einen benutzten schmutzigen Lappen. Sauberkeit sieht anders aus. Das gesamte Cafe war ungepflegt und über den Zustand der Toiletten möchte ich lieber nicht sprechen.
Alex T. . 2023-09-03
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I made an order for oat filter coffee. What I got was Americo in cow's milk... just disappointment
Onur Eybey . 2023-08-30
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Dieser Costa ist mit Abstand der schlechteste. Dreckig, auf dem Klo funktionieren die Trockner nicht, es sieht schmuddelig aus. Die Bedienung ist sehr langsam, braucht eine Ewigkeit für einen Kaffee. Die Mitarbeiter sind wenig motiviert. es wird mit Sicherheit nicht gekehrt, oder der Müll entsorgt, geschweige denn , gewischt. Und das Büro befindet sich auf einem Gäste Tisch.
Krea Tiv . 2023-08-30
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Good coffee, the location was not clean and chairs where worn out.
Marco van Katwijk . 2023-08-15
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Lovely little coffee shop in the heart of Fort William, truely enjoyed my time here. Staff were friendly and there was alot of drinks on offer at the time i was there. The shop is very modern and has some unique design features that set it aside from other Costa Coffees. Not only this, it has a great window view to the mountains and hiking paths surrounding Ben Nevis. Great place, 100% suggest people visit if ever in Fort William, even if just for a quick snack/drink
Jack Fletcher . 2023-08-14
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Nice spot with good coffee and extra's, but not that clean.
Tijs van Katwijk . 2023-08-11
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No complaints, clean, tidy, quick and polite.
Adam Grayson . 2023-08-03
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Cuisine passable. Personnel lent et dépassé. Prix relativement élevés.
Stéphanie Arnaud . 2023-08-02
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Worst Costa I've visited. Staff slow and impolite. Manager on site doing nothing to train these staff. Food usual standard as its all premade etc but it took absolutely ages to do 2 wraps.
Ross Macnab . 2023-07-21
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It's Costa coffee, perfect every time.
DaRkDeStRoYeR . 2023-07-16
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Average chain franchise coffee. There are other local coffees that taste much better, but this had a drive thru and we just needed the caffeine.
Kyler Burnett . 2023-07-11
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The Wiltshire cheese and ham toastie tasted great. The ham was not salty and slightly moist, just right. The cheese had the right level of flavour.
Sean Buckle . 2023-07-07
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Busy place. Queuing to the door.
Nigel Faulkner . 2023-07-03
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First time using a COSTA Drive Thru. It was OK but not spectacular.
Robert Davey . 2023-06-29
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Miserable staff but half decent coffee. Good cake range and loads of parking.
Jack Sigsworth . 2023-06-23
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Very disappointed. Staff didn’t seem to know what they were doing. Cappuccino and lattes were both luke warm. Toilets were closed.
Maureen Bancroft . 2023-06-05
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When we went on the way up to Portknockie we found that the place was getting renovated
Allan Silver . 2023-05-27
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Friendly service, coffee was not strong, even for costa standards
Glenn Camilo . 2023-05-24
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Lijkt qua dienst op de Starbucks, maar een stuk minder professioneel. Weinig servicegericht personeel. Inrichting is wel gezellig, maar het was binnen ontzettend vies. Geen enkele schone tafel te vinden en ook stoelen niet schoon. Koffie was overigens prima.
Anne-Heidi Meijer . 2023-05-14
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Pas de sandwich frais. Sous emballage plastique 😬 Repas et prix correct
nicolas pourias . 2023-03-19
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Nice place in Fort William to relax
S R . 2023-02-21
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Nice, cosy place, friendly staff 😊
Umamah Desai . 2023-02-15
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Served by former Speed Skating star Wilf O'Reilly.... what are the chances!!! He talked at length about Calgary '88 which did become painful as he used the seating area as his rink with skillfully placed cups as the course. The naked Mannequin remains an unexplained element of his routine, best not to ask. Hot chocolate was fine.
Paul Turner . 2023-02-03
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Just a normal Costa but has parking which is tricky for other places in the town. Staff proficient anyway.
David Govan . 2023-01-10
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One of the best Costa Coffee paces we have visited in Scotland. The owners and staff were amazing. The bucket of coffee we got was great and the layout and view were on point. Well done.
Susanne Peet . 2023-01-09
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Fast & friendly staff. The shop is always clean and possibly the best tasting Costa coffee I’ve had.
Peter Campbell . 2023-01-07
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A good place for your quick bite before you hit the highway. Good place with parking
SHANmugha kumar Velappan . 2022-12-29
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We visited the costa coffee near fort William. Perfect drive way option or a nice place to visit while you are on a long drive. We stopped here Enroute our journey to Oban. We had the Soup, sausage burgers, donuts and cheese toast from here. It was filling for a family 5. Staff are friendly. They can keep the restrooms clean. Overall a great place.
Vijay Verghis . 2022-12-25
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Always a friendly face and fast service
Colin Fraser . 2022-11-27
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Quick service. Good food and coffee.
Kate J . 2022-11-24
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Great coffee and easy drive in in Ft William
Firesteel Films . 2022-11-05
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Who doesn't like a Costa coffee. Friendly staff. Recommended
John Thoms . 2022-10-01
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Great little place on the outskirts of Fort William which provided a much needed pick me up on our journey. Usual chilled out friendly coffee shop culture applies 😊
Graham Ison . 2022-09-27
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Lovely staff and drinks made to the highest standard I've had from a Costa.
Brian R . 2022-08-12
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Guter Kaffee, freundliches Personal.
S. Kraemer . 2022-08-09
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Horrible service as they wanted to close the shop at 4 when the timing is 4:30 Made capuccino without choc sprinkles and forgot to add syrup. Need someone to take it seriously and deliver what costa is known for and not dissatisfied customers
Karan Sood . 2022-08-05
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Great coffee and food, as always at Costa!
Magdalena Balcerzak . 2022-08-04
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Not clean at all. Poor hygene throughout. Marshmellows for hot chocolate looked weeks old and tasted it. Seats thread bare and stained. Food all over floor, cutlery disgusting. Poor standard, will not be back. Look elsewhere if you value cleanliness and quality
Craig Mullarkey . 2022-08-03
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Absolutely worst experience!! It's a shame I have to give even 1 star to this place. We just stop by to have a coffee break and it turned into horror. we reached at 4:05 pm and it looked they were already closed as it was not welcoming at all and when I told the girl that its not how you make a soy vanilla capuchino, she referred "well this is how we make it in costa" as if am from a different planet and no COSTA exsists there..shocking!!. I could sense a bit of vibe that we are outsiders or tourists who do not know how to make a cup of coffee. Disgusting
Rinky Sood . 2022-08-03
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Drink the coffee, but don't eat the food.
H. O. . 2022-08-02
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Débordés, la moitié des tables non débarrassées
Val Lb . 2022-08-02
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Very welcoming place and staff, good food for cheap prices. Great place for sandwich and coffee.
אלון טור סיני . 2022-08-01
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Dobra kawa i dodatki, miła obsługa, dostępny parking dla samochodów osobowych. Niestety kamper trochę się nie mieści.
Adam Bodnar . 2022-07-22
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Nice place and great coffee ☕️ 😋
Walid Al-Janabi . 2022-07-06
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I would like to thank for Claire for her kindness and most amazing customer service experience and the coffee was very nice.
Anita Santi . 2022-07-03
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Nice as always, lovely mixed salad and almond milk late.
Janet West . 2022-06-01
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Bizi. Only one drive thrue with almond/oats milk to coffee.
Grzegorz Borowy . 2022-05-29
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I don’t normally leave a comment about a place but felt I should have. I don’t go to this Costa Coffee often but went to see a friend for coffee due to it being a lovely day. This visit was on 23 August 2021 at 11:23 am. Good and quick service. Iced mocha was average but needs to have more coffee in it as I could barely taste it in the drink. Track and trace id numbers not very clear. However this is where your company comes up short is I wasn’t able to use the toilet due to a man who was not in a Costa Coffee uniform being in the ladies toilet possibility doing maintenance who said something to me which I could not understand due not being able to hear what he said due his mumbling. I wouldn’t have been in had I known work or something was going on I hadn’t have gone in. Put a sign up on toilets to say that you are doing maintenance or out of order due work being done to toilets, this would save the awkwardness of your man and customers. Put track and trace id numbers outside before entering and encourage staff to show customers where the id numbers are inside. Maybe even use bright font colours for your id numbers, laminate the sheets of paper then blu tack the laminated sheets with the id numbers to your table. This would help everyone with track and trace id number being clear and visible to all of customers.
Kiera Smith . 2022-03-27
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Cannae go wrong with a wee costa pick me up 🙂
iain donald . 2022-02-28
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Staff on break longing about with feet on tables, not very hygienic, table not even cleaned
John Melvin . 2022-02-28
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Worst coffee I have had from a costa
Richard Cavanagh . 2022-02-20
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Great takeout coffee and fresh ginger muffins.
Mike Amphlett . 2021-11-08
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Staff not friendly won't go back
kenneth mcilroy . 2021-11-02
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Absolutely fine…..service was a little slower than I might have liked but it wasn’t the worst thing in the world. Plus you can see the Jacobite steamer from the car park.
Dave Findlay . 2021-10-17
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This place felt a wee bit cramped for me.A small-ish place with not that many seats compared to most I've been in. They do serve a good variety of Coffee's,but most at a price that I would rate a bit high (I prefer McDonals Coffee,and it'sa lot cheaper.Costa's Bacon Bap (£3)seems a bit pricey too.
Andrew Lawrence . 2021-10-08
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Alles sauber und freundlicher Service
Guido Beck . 2021-09-28
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Very friendly helpful staff with quick service
Mel Livingstone . 2021-09-24
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This is the most disgusting thing I've ever eat in Costa. I rather have a slice of cardboard with butter. The most dry, tasteless vegan bin ever! Cant even post a pic of it...
Lidia MS . 2021-09-05
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Adam was great nice place nice location would've been 5 stars but room was cooking
alan anderson . 2021-08-26
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Spent alot of time grabbing coffee's here lol, staff were great
Victoria Willett . 2021-08-20
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Dinny have the egg mushroom breakfast - said was discontinued No other real veggie option except cheese (always cheese 🙄)
Ed Ski . 2021-08-16
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Great coffee as usual! We asked for 2 hot chocolates to be split between 4 cups for our kids but they then informed us that you could get little mini kids hot chocolates with marshmallows! Absolutely amazing!
Emma Skinner . 2021-08-12
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Enjoyable! Staff friendly! Clean track&trace in use working with Scottish guidelines
Philip Wallace . 2021-08-12
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For coffee lovers this is the place
Nihed Ben Fredj . 2021-08-12
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Spot on 😋 clean and happy staff
Carl Stansfield . 2021-08-10
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Easy parking, great pit stop just through Fort William. Nice coffee and snacks.
Rob Duncan . 2021-08-09
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Not really Friendly , no croissants no toast , when I ask for it they answer NO came with some kind of satisfaction , waited for ages of my MC chess . Don't think to go back there soon.
Mike Röhlich . 2021-08-09
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Good coffee but packed when I visited so slower than normal service
Philip Bennett . 2021-08-08
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Truly amazing hospitality and place to stay, made easy by their boat service enabling us to get to Canna, Eigg and Muck on different days. Delicious fresh food with wide choice of drinks. Lovely staff - very personal service, relaxed and friendly. Great opportunities to walk and swim from the door, in amazing scenery (view over sandy beach to Skye).
Tom Higgs . 2021-08-03
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Cold coffee can only be made in special cold coffee cups, when they run out, no cold coffee! Something the store manager repeatedly forced the poor barista to tell me even after i explained a number of times that I really didn't care what cup it came in. Oh well, still got a coffee but wow.
Jordan Fleet . 2021-07-27
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Service ok coffee ok, it's ok. Nothing different to what you expect
Mark Williams . 2021-07-18
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Best coffee there is here. Drive thru doesn't open until 9am on a Saturday and Sunday though. Could be opened a little earlier considering where it is located.
Keri Jenkins . 2021-07-11
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Just Amazing. After such a long carmel late was needed. Very nice staff.
Natalia Szpilewska . 2021-06-28
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Possibly one of the worst Costa's I've been in. Arrogant and dismissive staff, rather too sure of himself and his abilities while leaving more than half of the tables un-cleared with only one other table occupied and the hand sanitizer bone dry and empty. Worse though was his attitude of speaking slightly too loud and clear as if to imply that my Asian wife didn't speak English, a rather insulting assumption. Just to be clear, he made no effort to raise his voice to me or the following customer so it most certainly was not a "muffled mask" issue. Also the poorest flavour of coffee from any previous visit - burned and ill prepared. I will not be back.
DecrepitDragon . 2021-06-13
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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310 Opinions
Arrived at restaurant having booked a table and received confirmation of booking to be told that restaurant was closed due to a wedding . Extremely annoyed by this as we had driven from outside Glasgow to Dornoch for a weekend stay. Fortunately another local restaurant was able to accommodate us at short notice and we had a lovely meal . Extremely annoyed and disappointed by this flagrant disregard of customers. Cannot comment on food .
chocolatecoffeeArrived at restaurant having booked a table and received confirmation of booking to be told that restaurant was closed due to a wedding . Extremely annoyed by this as we had driven from outside Glasgow to Dornoch for a weekend stay. Fortunately another local restaurant was able to accommodate us at short notice and we had a lovely meal . Extremely annoyed and disappointed by this flagrant disregard of customers. Cannot comment on food .
chocolatecoffee