GastroRanking
GastroRanking header logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
3,3

Based on 746 opinions finded in 2 websites

3.8Ambience3.8Cuisine3.3Price3.3Service
site_photo4

Nº 1585 in 1820 in Highland

Nº 331 of 360 Other cuisines in Highland

CUSTOMERS TALK ABOUT DISHES WITH.. chocolatecoffee

comment_iconOpinions

You’re lucky if it’s open and if there’s enough staff to serve you. When there is - they’re lovely

site_logo

Erin McFadden . 2024-03-01

MORE AT Google

Wanted the drive thru but it was closed so I got soaked running in. The place only had 2 staff on, service was friendly

site_logo

Janine Grundy . 2024-02-26

MORE AT Google

Staff seem blissfully ignorant of used cups and trays on nearly every table. Are customers supposed to clear tables themselves?

site_logo

Rob W . 2024-02-21

MORE AT Google

Amazing espresso, drive through service I used , the young lady at 7:30 am of the 21st February 2024 was incredibly smiling, positive and she was so busy but she managed to say Yes sir ill see you on the window Hallo sir when I was at the window Enjoy your day sir when I left What amazing service

site_logo

Giuseppe Manzoli-Private Chef . 2024-02-21

MORE AT Google

Very slow at serving customers. At least 5 staff in and only 1 working.No kne st drive though at the time. They all stood about and didn't serve. I was 2nd in queue and had to wait 10 minutes to be served

site_logo

David Cunningham . 2024-02-14

MORE AT Google

One of my customers took me for a coffee

site_logo

George Macdougall . 2024-01-17

MORE AT Google

Poor communication and service and zero leadership.

site_logo

Peter Ribbeck . 2024-01-07

MORE AT Google

Like every other Costa Polite staff clean, tidya areas Decent parking Great options for food and drink

site_logo

Emma Ozanne . 2023-12-17

MORE AT Google

They closed an hour early on Friday. No notice. Door was just locked….There was still a girl at the register…on her phone…place was dirty and stuff on all the tables, so it was obvious she was no where near being done. Super disappointed….she saw us and just ignored us!

site_logo

Amy Kehlenbach . 2023-11-24

MORE AT Google

Nice experience.. comfortable surroundings, and coffee. Nothing out of the ordinary...

site_logo

Jim Lenehan . 2023-11-10

MORE AT Google

A disappointing stop at this Costa Coffee. The staff were far too busy chatting to one another rather than making an effort to engage with their customers. The shop was dirty with several tables uncleaned.

site_logo

James Proctor . 2023-10-26

MORE AT Google

Good food, and helpful staff. Much more pleasant than the nearby McDonalds.

site_logo

Robert Dewar . 2023-10-13

MORE AT Google

Poor service, dirty bathrooms, lame food, overpriced. The Chai latte was good though!

site_logo

sparklyclarke . 2023-10-12

MORE AT Google

Terrible customer service, dirty tables, long wait, had to even ask for a napkin and butter knife, we were going to get a cake but decided not as there were fly’s on the cakes, pointed this out to a staff member who basically took no notice. (Saturday around 11.30) Will definitely not be going back anytime soon. Gone very downhill.

site_logo

Emma Lynn Norval . 2023-10-01

MORE AT Google

Blueberry muffin was so tasty!!! The latte was really good! Friendly service!

site_logo

Greta Yoka . 2023-10-01

MORE AT Google

Only problem was that despite its being busy the tables weren't being cleared

site_logo

Les Horn . 2023-09-27

MORE AT Google

Drive thru closed, parking lot a mess. Inside very crowded.

site_logo

Jeff and Lori Patterson . 2023-09-27

MORE AT Google

Friendly and helpful staff, Always smiling.

site_logo

Jojo Greenwood . 2023-09-27

MORE AT Google

Regular Costa. Never enough staff.

site_logo

Duncan Strathie . 2023-09-18

MORE AT Google

Coffee was good, the tables were cluttered when we were there, customers had previously had to stack trays to make room, one staff appeared to be doing some training on the laptop (not sure if he could have been asked to just clear the tables), and though the drinks were good, the lack of co-ordination to have the tables cleared and cleaned let it down on this occasion.

site_logo

Kurtis R . 2023-09-14

MORE AT Google

We placed a very large and complicated order for our group , jenny was our barista and she was so lovely and polite and got the order completely correct and was very quick too , everything was excellent ......

site_logo

Dogtanian . 2023-09-14

MORE AT Google

Popped in a few times this week but had to sit outside with the pooch. Luckily nice weather, can't understand why you can't take the dog inside. Also can't understand why Costa closed their shop on Fort William High Street.

site_logo

Malcolm Bowman . 2023-09-12

MORE AT Google

When they say "large coffee," they're not kidding. The cup was the size of a soup bowl. Good coffee, too.

site_logo

Alan Sheridan . 2023-09-09

MORE AT Google

I’m on a busy Saturday, 11:00am. Queue right up to the exit door! Great cuppa, Staff were all brilliant, got served quickly no complaints ⭐️⭐️⭐️⭐️⭐️

site_logo

Colin Taylor . 2023-09-09

MORE AT Google

It was a good stop off but the service was a bit slow

site_logo

Mandie Gray . 2023-09-05

MORE AT Google

Must use different coffee beans to my local Kirkcaldy , tastes different and didn't like

site_logo

D Brown . 2023-09-05

MORE AT Google

Einmal und nie wieder. Die Bedienung verschüttete Milch auf der Theke beim Umfüllen in den Milchaufschäumer. Doch anstelle diese aufzuwischen, wurde die Milch mit einem Tuch nach unten auf dem Boden befördert. Dort waren mehrere, schon getrocknete, Milchflecken zu sehen. Ein Kollege kam dazu und nahm dann, zum Reinigen der Düse am Milchauschäumer, einen benutzten schmutzigen Lappen. Sauberkeit sieht anders aus. Das gesamte Cafe war ungepflegt und über den Zustand der Toiletten möchte ich lieber nicht sprechen.

site_logo

Alex T. . 2023-09-03

MORE AT Google

I made an order for oat filter coffee. What I got was Americo in cow's milk... just disappointment

site_logo

Onur Eybey . 2023-08-30

MORE AT Google

Dieser Costa ist mit Abstand der schlechteste. Dreckig, auf dem Klo funktionieren die Trockner nicht, es sieht schmuddelig aus. Die Bedienung ist sehr langsam, braucht eine Ewigkeit für einen Kaffee. Die Mitarbeiter sind wenig motiviert. es wird mit Sicherheit nicht gekehrt, oder der Müll entsorgt, geschweige denn , gewischt. Und das Büro befindet sich auf einem Gäste Tisch.

site_logo

Krea Tiv . 2023-08-30

MORE AT Google

Good coffee, the location was not clean and chairs where worn out.

site_logo

Marco van Katwijk . 2023-08-15

MORE AT Google

Lovely little coffee shop in the heart of Fort William, truely enjoyed my time here. Staff were friendly and there was alot of drinks on offer at the time i was there. The shop is very modern and has some unique design features that set it aside from other Costa Coffees. Not only this, it has a great window view to the mountains and hiking paths surrounding Ben Nevis. Great place, 100% suggest people visit if ever in Fort William, even if just for a quick snack/drink

site_logo

Jack Fletcher . 2023-08-14

MORE AT Google

Nice spot with good coffee and extra's, but not that clean.

site_logo

Tijs van Katwijk . 2023-08-11

MORE AT Google

No complaints, clean, tidy, quick and polite.

site_logo

Adam Grayson . 2023-08-03

MORE AT Google

Cuisine passable. Personnel lent et dépassé. Prix relativement élevés.

site_logo

Stéphanie Arnaud . 2023-08-02

MORE AT Google

Worst Costa I've visited. Staff slow and impolite. Manager on site doing nothing to train these staff. Food usual standard as its all premade etc but it took absolutely ages to do 2 wraps.

site_logo

Ross Macnab . 2023-07-21

MORE AT Google

It's Costa coffee, perfect every time.

site_logo

DaRkDeStRoYeR . 2023-07-16

MORE AT Google

Average chain franchise coffee. There are other local coffees that taste much better, but this had a drive thru and we just needed the caffeine.

site_logo

Kyler Burnett . 2023-07-11

MORE AT Google

The Wiltshire cheese and ham toastie tasted great. The ham was not salty and slightly moist, just right. The cheese had the right level of flavour.

site_logo

Sean Buckle . 2023-07-07

MORE AT Google

Busy place. Queuing to the door.

site_logo

Nigel Faulkner . 2023-07-03

MORE AT Google

First time using a COSTA Drive Thru. It was OK but not spectacular.

site_logo

Robert Davey . 2023-06-29

MORE AT Google

Miserable staff but half decent coffee. Good cake range and loads of parking.

site_logo

Jack Sigsworth . 2023-06-23

MORE AT Google

Very disappointed. Staff didn’t seem to know what they were doing. Cappuccino and lattes were both luke warm. Toilets were closed.

site_logo

Maureen Bancroft . 2023-06-05

MORE AT Google

When we went on the way up to Portknockie we found that the place was getting renovated

site_logo

Allan Silver . 2023-05-27

MORE AT Google

Friendly service, coffee was not strong, even for costa standards

site_logo

Glenn Camilo . 2023-05-24

MORE AT Google

Lijkt qua dienst op de Starbucks, maar een stuk minder professioneel. Weinig servicegericht personeel. Inrichting is wel gezellig, maar het was binnen ontzettend vies. Geen enkele schone tafel te vinden en ook stoelen niet schoon. Koffie was overigens prima.

site_logo

Anne-Heidi Meijer . 2023-05-14

MORE AT Google

Pas de sandwich frais. Sous emballage plastique 😬 Repas et prix correct

site_logo

nicolas pourias . 2023-03-19

MORE AT Google

Nice place in Fort William to relax

site_logo

S R . 2023-02-21

MORE AT Google

Nice, cosy place, friendly staff 😊

site_logo

Umamah Desai . 2023-02-15

MORE AT Google

Served by former Speed Skating star Wilf O'Reilly.... what are the chances!!! He talked at length about Calgary '88 which did become painful as he used the seating area as his rink with skillfully placed cups as the course. The naked Mannequin remains an unexplained element of his routine, best not to ask. Hot chocolate was fine.

site_logo

Paul Turner . 2023-02-03

MORE AT Google

Just a normal Costa but has parking which is tricky for other places in the town. Staff proficient anyway.

site_logo

David Govan . 2023-01-10

MORE AT Google

One of the best Costa Coffee paces we have visited in Scotland. The owners and staff were amazing. The bucket of coffee we got was great and the layout and view were on point. Well done.

site_logo

Susanne Peet . 2023-01-09

MORE AT Google

Fast & friendly staff. The shop is always clean and possibly the best tasting Costa coffee I’ve had.

site_logo

Peter Campbell . 2023-01-07

MORE AT Google

A good place for your quick bite before you hit the highway. Good place with parking

site_logo

SHANmugha kumar Velappan . 2022-12-29

MORE AT Google

We visited the costa coffee near fort William. Perfect drive way option or a nice place to visit while you are on a long drive. We stopped here Enroute our journey to Oban. We had the Soup, sausage burgers, donuts and cheese toast from here. It was filling for a family 5. Staff are friendly. They can keep the restrooms clean. Overall a great place.

site_logo

Vijay Verghis . 2022-12-25

MORE AT Google

Always a friendly face and fast service

site_logo

Colin Fraser . 2022-11-27

MORE AT Google

Quick service. Good food and coffee.

site_logo

Kate J . 2022-11-24

MORE AT Google

Great coffee and easy drive in in Ft William

site_logo

Firesteel Films . 2022-11-05

MORE AT Google

Who doesn't like a Costa coffee. Friendly staff. Recommended

site_logo

John Thoms . 2022-10-01

MORE AT Google

Great little place on the outskirts of Fort William which provided a much needed pick me up on our journey. Usual chilled out friendly coffee shop culture applies 😊

site_logo

Graham Ison . 2022-09-27

MORE AT Google

Lovely staff and drinks made to the highest standard I've had from a Costa.

site_logo

Brian R . 2022-08-12

MORE AT Google

Guter Kaffee, freundliches Personal.

site_logo

S. Kraemer . 2022-08-09

MORE AT Google

Horrible service as they wanted to close the shop at 4 when the timing is 4:30 Made capuccino without choc sprinkles and forgot to add syrup. Need someone to take it seriously and deliver what costa is known for and not dissatisfied customers

site_logo

Karan Sood . 2022-08-05

MORE AT Google

Great coffee and food, as always at Costa!

site_logo

Magdalena Balcerzak . 2022-08-04

MORE AT Google

Not clean at all. Poor hygene throughout. Marshmellows for hot chocolate looked weeks old and tasted it. Seats thread bare and stained. Food all over floor, cutlery disgusting. Poor standard, will not be back. Look elsewhere if you value cleanliness and quality

site_logo

Craig Mullarkey . 2022-08-03

MORE AT Google

Absolutely worst experience!! It's a shame I have to give even 1 star to this place. We just stop by to have a coffee break and it turned into horror. we reached at 4:05 pm and it looked they were already closed as it was not welcoming at all and when I told the girl that its not how you make a soy vanilla capuchino, she referred "well this is how we make it in costa" as if am from a different planet and no COSTA exsists there..shocking!!. I could sense a bit of vibe that we are outsiders or tourists who do not know how to make a cup of coffee. Disgusting

site_logo

Rinky Sood . 2022-08-03

MORE AT Google

Drink the coffee, but don't eat the food.

site_logo

H. O. . 2022-08-02

MORE AT Google

Débordés, la moitié des tables non débarrassées

site_logo

Val Lb . 2022-08-02

MORE AT Google

Very welcoming place and staff, good food for cheap prices. Great place for sandwich and coffee.

site_logo

אלון טור סיני . 2022-08-01

MORE AT Google

Dobra kawa i dodatki, miła obsługa, dostępny parking dla samochodów osobowych. Niestety kamper trochę się nie mieści.

site_logo

Adam Bodnar . 2022-07-22

MORE AT Google

Nice place and great coffee ☕️ 😋

site_logo

Walid Al-Janabi . 2022-07-06

MORE AT Google

I would like to thank for Claire for her kindness and most amazing customer service experience and the coffee was very nice.

site_logo

Anita Santi . 2022-07-03

MORE AT Google

Nice as always, lovely mixed salad and almond milk late.

site_logo

Janet West . 2022-06-01

MORE AT Google

Bizi. Only one drive thrue with almond/oats milk to coffee.

site_logo

Grzegorz Borowy . 2022-05-29

MORE AT Google

I don’t normally leave a comment about a place but felt I should have. I don’t go to this Costa Coffee often but went to see a friend for coffee due to it being a lovely day. This visit was on 23 August 2021 at 11:23 am. Good and quick service. Iced mocha was average but needs to have more coffee in it as I could barely taste it in the drink. Track and trace id numbers not very clear. However this is where your company comes up short is I wasn’t able to use the toilet due to a man who was not in a Costa Coffee uniform being in the ladies toilet possibility doing maintenance who said something to me which I could not understand due not being able to hear what he said due his mumbling. I wouldn’t have been in had I known work or something was going on I hadn’t have gone in. Put a sign up on toilets to say that you are doing maintenance or out of order due work being done to toilets, this would save the awkwardness of your man and customers. Put track and trace id numbers outside before entering and encourage staff to show customers where the id numbers are inside. Maybe even use bright font colours for your id numbers, laminate the sheets of paper then blu tack the laminated sheets with the id numbers to your table. This would help everyone with track and trace id number being clear and visible to all of customers.

site_logo

Kiera Smith . 2022-03-27

MORE AT Google

Cannae go wrong with a wee costa pick me up 🙂

site_logo

iain donald . 2022-02-28

MORE AT Google

Staff on break longing about with feet on tables, not very hygienic, table not even cleaned

site_logo

John Melvin . 2022-02-28

MORE AT Google

Worst coffee I have had from a costa

site_logo

Richard Cavanagh . 2022-02-20

MORE AT Google

Great takeout coffee and fresh ginger muffins.

site_logo

Mike Amphlett . 2021-11-08

MORE AT Google

Staff not friendly won't go back

site_logo

kenneth mcilroy . 2021-11-02

MORE AT Google

Absolutely fine…..service was a little slower than I might have liked but it wasn’t the worst thing in the world. Plus you can see the Jacobite steamer from the car park.

site_logo

Dave Findlay . 2021-10-17

MORE AT Google

This place felt a wee bit cramped for me.A small-ish place with not that many seats compared to most I've been in. They do serve a good variety of Coffee's,but most at a price that I would rate a bit high (I prefer McDonals Coffee,and it'sa lot cheaper.Costa's Bacon Bap (£3)seems a bit pricey too.

site_logo

Andrew Lawrence . 2021-10-08

MORE AT Google

Alles sauber und freundlicher Service

site_logo

Guido Beck . 2021-09-28

MORE AT Google

Very friendly helpful staff with quick service

site_logo

Mel Livingstone . 2021-09-24

MORE AT Google

This is the most disgusting thing I've ever eat in Costa. I rather have a slice of cardboard with butter. The most dry, tasteless vegan bin ever! Cant even post a pic of it...

site_logo

Lidia MS . 2021-09-05

MORE AT Google

Adam was great nice place nice location would've been 5 stars but room was cooking

site_logo

alan anderson . 2021-08-26

MORE AT Google

Spent alot of time grabbing coffee's here lol, staff were great

site_logo

Victoria Willett . 2021-08-20

MORE AT Google

Dinny have the egg mushroom breakfast - said was discontinued No other real veggie option except cheese (always cheese 🙄)

site_logo

Ed Ski . 2021-08-16

MORE AT Google

Great coffee as usual! We asked for 2 hot chocolates to be split between 4 cups for our kids but they then informed us that you could get little mini kids hot chocolates with marshmallows! Absolutely amazing!

site_logo

Emma Skinner . 2021-08-12

MORE AT Google

Enjoyable! Staff friendly! Clean track&trace in use working with Scottish guidelines

site_logo

Philip Wallace . 2021-08-12

MORE AT Google

For coffee lovers this is the place

site_logo

Nihed Ben Fredj . 2021-08-12

MORE AT Google

Spot on 😋 clean and happy staff

site_logo

Carl Stansfield . 2021-08-10

MORE AT Google

Easy parking, great pit stop just through Fort William. Nice coffee and snacks.

site_logo

Rob Duncan . 2021-08-09

MORE AT Google

Not really Friendly , no croissants no toast , when I ask for it they answer NO came with some kind of satisfaction , waited for ages of my MC chess . Don't think to go back there soon.

site_logo

Mike Röhlich . 2021-08-09

MORE AT Google

Good coffee but packed when I visited so slower than normal service

site_logo

Philip Bennett . 2021-08-08

MORE AT Google

Truly amazing hospitality and place to stay, made easy by their boat service enabling us to get to Canna, Eigg and Muck on different days. Delicious fresh food with wide choice of drinks. Lovely staff - very personal service, relaxed and friendly. Great opportunities to walk and swim from the door, in amazing scenery (view over sandy beach to Skye).

site_logo

Tom Higgs . 2021-08-03

MORE AT Google

Cold coffee can only be made in special cold coffee cups, when they run out, no cold coffee! Something the store manager repeatedly forced the poor barista to tell me even after i explained a number of times that I really didn't care what cup it came in. Oh well, still got a coffee but wow.

site_logo

Jordan Fleet . 2021-07-27

MORE AT Google

Service ok coffee ok, it's ok. Nothing different to what you expect

site_logo

Mark Williams . 2021-07-18

MORE AT Google

Best coffee there is here. Drive thru doesn't open until 9am on a Saturday and Sunday though. Could be opened a little earlier considering where it is located.

site_logo

Keri Jenkins . 2021-07-11

MORE AT Google

Just Amazing. After such a long carmel late was needed. Very nice staff.

site_logo

Natalia Szpilewska . 2021-06-28

MORE AT Google

Possibly one of the worst Costa's I've been in. Arrogant and dismissive staff, rather too sure of himself and his abilities while leaving more than half of the tables un-cleared with only one other table occupied and the hand sanitizer bone dry and empty. Worse though was his attitude of speaking slightly too loud and clear as if to imply that my Asian wife didn't speak English, a rather insulting assumption. Just to be clear, he made no effort to raise his voice to me or the following customer so it most certainly was not a "muffled mask" issue. Also the poorest flavour of coffee from any previous visit - burned and ill prepared. I will not be back.

site_logo

DecrepitDragon . 2021-06-13

MORE AT Google

Similary restaurants in Highlands and Islands

restaurant_img
3,3

310 Opinions

Dornoch innlocation-iconCastle streetOther cuisines

Arrived at restaurant having booked a table and received confirmation of booking to be told that restaurant was closed due to a wedding . Extremely annoyed by this as we had driven from outside Glasgow to Dornoch for a weekend stay. Fortunately another local restaurant was able to accommodate us at short notice and we had a lovely meal . Extremely annoyed and disappointed by this flagrant disregard of customers. Cannot comment on food .

chocolatecoffee
restaurant_img
3,2

72 Opinions

Ashers Bakerylocation-iconFarraline ParkOther cuisines

We came in for a breakfast and had a steak pie and sausage and bacon bap. There was so much steak in the pie and so tasty. Sausages were very tasty. Staff friendly and very reasonable price. Highly recommend.

chocolatecoffee
restaurant_img
3,4

285 Opinions

ASDAlocation-iconIvanhoe AvenueOther cuisines

I'd like to thank the staff who helped me today by providing a chair and water when I took a dizzy turn while shopping. They are so friendly and helpful .

chocolatecoffee