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3,9

Based on 653 opinions finded in 2 websites

4.4Ambience4.4Cuisine4.4Price4.4Service
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Nº 309 in 487 in Wrexham

Nº 80 of 122 Other cuisines in Wrexham

CUSTOMERS TALK ABOUT DISHES WITH.. chocolatecoffee

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Quick service and the staff were amazing

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Craig . 2023-12-16

MORE AT Google

Large Costa at a retail park in Wrexham. There was a Poundland next door.

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Elliott Brown . 2023-10-29

MORE AT Google

Friendly staff, atmosphere. Good food and drinks. Kept clean and tidy. A fresh look big open spaces.

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Tony Rutter . 2023-09-10

MORE AT Google

Usually I pop in for a cappuchino or mocha with a book about 8.30am. Staff are extremely friendly and the atmosphere is lovely but it does start to pick up by 9.30-10am. I absolutely love the decorations and the style inside since the redecoration (last year I think.) I have often gone in for dinner as well, highly recommend the strawberry lemonade, hot chocolate, brie and bacon panini, bacon sandwich and croissant. I don't use the toilets so can't comment but it's always been clean in the seating are with plenty of seating available (comfortable too). 4 stars because it is a bit pricey, you'd definitely have to be willing to spend a bit if you're having food and drink and especially for more than 1 person.

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Rhian Jones . 2023-08-30

MORE AT Google

Staff are lovely really fast service polite and extremely helpful ladies especially the brunette can't remember her name but she will go out her way to make sure you have the best experience

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Jago Denton . 2022-05-04

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Lovely young man served my sister and l.Lovely service and friendly

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Denise Pritchard . 2022-05-04

MORE AT Google

Standard costa, convenient location besides the train station and amongst other shops.

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Lillie Cooke . 2022-04-29

MORE AT Google

Staff were abit awkward and wouldn't fill babies hot chocolate up which they normally do for us but other than that was good

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Vicky Martin . 2022-04-21

MORE AT Google

Fantastic coffee, good location

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Lee Jones . 2022-04-02

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The coffee was nice just like you would from a Costa big thumbs up

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Ian Lloyd . 2022-04-01

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Lovely staff good coffee even won a prize today on their lolly stick charity! A free drunk tomorrow

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Lorraine Parry . 2022-03-22

MORE AT Google

Excellent service, great coffee. Relaxing place to have a chat. Staff polite and friendly. Great to earn points that lead to free coffee after buying 8 is a great incentive. Food selection now enhanced with M&S food and snacks, good move COSTA

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Lester Taylor . 2022-03-19

MORE AT Google

Great coffee/hit chocolate, great staff lovely to sit and chat with friends.

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Karen Parry-Ralphs . 2022-03-17

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Just what you expect from this well known company. Excellent friendly staff also.

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William Laird . 2022-02-15

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Great, clean place with great staff Seating, especially for parties of one, is a little limited at the moment sadly

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Alex Drury . 2022-01-15

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Good sized Costa free WiFi and a space out side if you want to have a ciggie with your flat white.

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Simon Jones . 2021-12-24

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Not crowded staff very efficient

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Brian Fanning . 2021-11-22

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Nice but expensive and service not good

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David Williams . 2021-11-12

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Enjoyed a nice cup of coffee in a nice friendly atmosphere

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Liam Thomas . 2021-10-17

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Friendly Quick service. Delicious gingerbread muffin.

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Jeff Stanton . 2021-10-13

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Relaxing atmosphere, and good coffee.

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TERRY ADLEY . 2021-10-06

MORE AT Google

Friendly staff, relaxing atmosphere enjoyed the visit.

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David Pritchard . 2021-09-15

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The usual costa coffe but it was busy and i guess the staff were not able to keep up with the service

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Abdelrahman Hussein . 2021-09-14

MORE AT Google

Another friendly and familiar Costa, the best of the coffee chains. Haven't tried an independent in Wrexham so can't compare.

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Judy Macdonald . 2021-08-20

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Quick service. Very helpful. Love the hot chocolate here

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charlene rigney . 2021-08-09

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Clair has sorted my order for future after a disappointing drink arrived to mine. So 5 stars customer service and I look forward to returning my foot has healed. Thank you for fixing and taking my name.for future.

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S North Wales . 2021-07-28

MORE AT Google

Clean good service and lovely coffee

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Emma Davies . 2021-07-23

MORE AT Google

I was disappointed today to hear how your staff 'tackled' a customer , I call it 'tackled' simply due to the horrendous way it was dealt with. I work with people with learning disabilities, i dread to think what they would have done in that situation and i ask you to edicate yourselfs fully on the law regarding Track Trace, the GDPR LAW, mask coverings and by the sounds of things maybe certain staff need alesson in basic customer service.

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emma taylor . 2021-06-24

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Asked for an oat milk golden caramel iced late and instead used normal milk, felt like customer service was lacking. After saying that, it is usually pretty good.

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Evan Oakley . 2021-06-24

MORE AT Google

Great coffee and they use the track and trace so felt safe. Friendly staff.

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Kerry Whyte . 2021-06-03

MORE AT Google

Always a great coffee... with a smile from the great staff...👌

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GERRY HORACZEK . 2021-04-03

MORE AT Google

Staff have major attitude problems. They need to actually listen to the customers order and not be so rude if ‘they get it wrong’. Made to feel uncomfortable and it’s totally unacceptable.

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Rover2017w . 2020-11-19

MORE AT TripAdvisor

I went to this place today and ordered a coffee, I sat down for 15 mins and then had a sip and it was stone cold like tap water temperature, my sister ordered the same time and her drink was boiling hot, my sister took the drink back for me to warm it up or change it and the girl replied “she’s been sitting there 20 mins”. They remade it and I went up to get it and she said if there’s anything wrong with that one bring it back and I replied the drink was stone cold and my sisters is still boiling hot, and she said well I made it with the same jug of water! I’m raging, making out I’m lying, I’ve never ever complain in restaurants but I wasn’t drinking an ice cold coffee for like £3 a drink! Your staff need to be taught manners and not to answer back to the customer as she was well in the wrong this time! Won’t be going here again, the amount of reviews about how rude your staff are is shocking it needs sorting out

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K214556 . 2020-11-11

MORE AT TripAdvisor

Обновено, с повече места, комфортно и с добро обслужване !

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Krasimira Korbankoleva . 2020-10-24

MORE AT Google

Went for a coffee with my partner and my two children the staff before you even walk inside the building they just pester you about track and trace theres no welcoming at all people won't feel safe to out if the staff are not reassuring there customers, I placed my order the woman behind counter doesn't offer any of the different types of coffee eg columbian roast coffee etc I asked for my order to be in take away cups so we could just leave when we were ready I had ordered two babycinos for my children shed put the flakes inside the drinks she told me that she didn't have no plates to put them on I wasnt impressed with her attitude I had to order two more flakes cause my children wanted them separately shes shouting at me behind the counter she has no customer service skills and I will be forwarding a complaint as we were leaving both of staff were shaking there heads

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Expedition793193 . 2020-10-03

MORE AT TripAdvisor

Nice staff nice place parking not great but no faikyt if Costa. Good coffee

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Mike Devlin . 2020-10-03

MORE AT Google

To be fair, as annoying as the constant track n trace business is, the staff are lovely and doing a great job.

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Amanda Norton . 2020-09-22

MORE AT Google

Coffee always hot and staff friendly and helpful

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Shawn Elaine Jones . 2020-09-21

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Costa coffee in island green..need to be more helpful ..struggled to to do track and trace on my old mobil..no offer of help eg lap top ect..costa lady would not let people help me that was waiting to be served....told I would have to leave if I couldn't do track and trace with my mobil..shame on you costa lady for making me cry........

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Tricia Parry . 2020-09-19

MORE AT Google

Went in to Costa this morning ,We were asked by a staff member to take a look at what we wanted to eat and she would take it out of the basket as she was filling the shelfWe did this and told her what we wanted. We were then Rudely asked by another staff member to go back out of the door as the staff were trying to fill the shelf !! No please or would you mind just curt and rude Appreciate in these strange times of masks/Covid ect people are a little anxious But doesn’t mean people have to be rude Have to say we followed the rules set out masks/sanitizer waited by the door until we were asked what we wanted by the first member of staff who I have to say was polite ,it was the other staff member who needs a lesson in manners and maybe a lesson in communication skills which she quite obviously lacksHasten to add we did not stay , but luckily found another local cafe with friendly staff!!!!

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Liz19702020 . 2020-09-15

MORE AT TripAdvisor

Not very well organised for covid19, messy table organisation. Cold air from vents meant you need a coat inside too. No outdoor seating.

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Clair Abbott . 2020-09-08

MORE AT Google

Me and my partner decided to stop by for a coffee today whilst we were shopping and decided to treat ourselves to a coffee in Costa. We stepped into the place and we're instantly demanded to register with the track and trace by a employee with bright red hair who shouted all over the store. We were then asked if we were eating in or taking out. We were asked this by 3 different members and we hadn't even ordered our coffees yet. We were being told where to stand and I felt completely victimized as did my partner. We were made to feel like we were scum of the earth. In the end we left and went to cafe Nero where the service was much better and friendlier staff. With all due respect the pandemic has affected all of our income and we try to support companies by giving them out custom. We won't ever be returning to costa again. Especially after this dreadful service.

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BeckyH2120 . 2020-09-07

MORE AT TripAdvisor

Called today and took advantage of the eat out to help out scheme. Very well organised. Had to wait a little while to be served but that was due to only one person behind the counter due to social distancing. Friendly staff.

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trevorgirl . 2020-08-17

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Friendly staff, good atmosphere. Only bug bear is when they have some kind of baby's crèche there , which is sometimes noisy and distracting. I'm sure there's plentiful of community centres that could hold such functions and indeed be welcome of needed contributions.

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David Phillips . 2020-03-13

MORE AT Google

Recently been renovated and now a lot more comfortable. Coffee selection good as all other drinks and eats. Baristas always friendly, Only issue untidy when busy

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SLK1948 . 2020-03-09

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Waited 15 mins to order a coffee get a grip My friends had eaten by the time I sat down with my coffee not as tho it’s cheap polite staff but think you should get more than 2

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yvonne b . 2020-03-06

MORE AT TripAdvisor

Very clean store with brilliantly friendly staff. Made me and family feel very welcome. Usually only visit Wexham once a month so we will be back ( repeatedly )

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Des Mulholland . 2020-03-01

MORE AT Google

Staff are great always so friendly.

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Darren Williams . 2020-02-29

MORE AT Google

Plas coch costa NOT this one!!!!

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SydsontheRoad . 2020-02-27

MORE AT TripAdvisor

One of the two Costa Coffees in Wrexham, it is always very popular and offers a great choice of coffees, sandwiches and heated Italian sandwiches. Always very popular and has plenty of seating available.

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O5272GXmichaelc . 2020-02-12

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Called in for a drink and couldn't find a clean table to sit on. There are 20 tables and nearly all of them had trays with empty cups on them. It wasn't very busy, but people where moving trays around to get themselves an empty table. The staff didn't seem bothered in going out from the staff section behind the till to make an effort to tidy up!

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Barry Thomas . 2020-02-04

MORE AT Google

Pleasant atmosphere credit to the staff

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Paul Littlehales . 2020-01-28

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New and modern look . Great staff.

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Garry Warren Glyndwr . 2020-01-25

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refurbishment looks good same nice staff drinks high quality

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Matthew Healy . 2020-01-25

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A bit grotty, needs a good clean!

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Sean - Theredtaff . 2020-01-19

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Nice for a quick coffee over lunch

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Nicky Kelly . 2020-01-05

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Visited today for first time, won’t be visiting again not great guys! I was overcharged at till for 2 items when I pointed this out it was more trouble than worth to rectify. My coffee was barely warm and when asked for it to be heated up anyone would think I’d asked for the world I appreciated the offer of a new coffee but let’s not forget guys it was my coffee I didn’t want a new one I’d already waited long enough for the first one I just wanted it heating up ! So my 20 minutes of indulgence was totally spoilt by poor customer service & Luke warm coffee, what happened to pleasing the customer?

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Jules Robinson . 2019-12-17

MORE AT Google

Coffee good, friendly efficient service.

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The Party Faithful . 2019-11-16

MORE AT Google

Good environment not may seats and toilets

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Jade Jones . 2019-11-14

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A bit disappointed tbh! No hot choc, no soup and running low on other things! Seems they are also understaffed as tables were full of plates n cups,tbh the staff were good just not enough of them! Was in the area but probably won’t be back again as we had a parking fine of £90 last time and decided not to bring the car on this occasion! We ended up paying £50 for a fine even with a disabled badge, signage is very small and my wife was in a fluster from other things personal! No wonder shops are shutting because you don’t get fined ordering online!

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martinsP1493RM . 2019-10-26

MORE AT TripAdvisor

Nice Costa however they seem understaffed, lots of tables to be emptied when we got in there! Seemed to be only 3 staff on, also didn’t have a few items because of a delivery problem, no Soup, no hot chocolate and latte running out! Will say that the staff that were there were really good!

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Martin Stapleton . 2019-10-26

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Went in there the other day and all the tables were full of empty drinks the staff must have been sleeping.

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Raymond Challoner . 2019-10-24

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Wasn't very happy with the code on the doors on the toilets my little boy is only 6 desperate to go he could not get in to go the toilet him self😡

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Expedition793193 . 2019-10-18

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I love Costa coffee we always have one

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Kathlynn Parker . 2019-09-15

MORE AT Google

Been here a few times, nice little cafe to sit in and its situated well. The staff are friendly and its kept relatively clean. But I'm not a huge fan of Costas coffee, its abit too soily for my palette. Cakes are okay but pricey

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Deanna Green . 2019-09-09

MORE AT Google

fabulous service. even nicer drinks

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john millington . 2019-09-04

MORE AT Google

Good! But they seemed short staffed.

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Wesley Jackson . 2019-09-03

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Waiting at the bar while the barista didn't acknowledge me. Ended up leaving without a drink

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Eimi Williams . 2019-08-25

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Costa was okay, but the parking a nightmare! I had a parking fine for picking up a costa. Not happy! I'm not from the area and sorry can't recommend going back to this retail park. Myself and colleagues though it was free parking as it is a retail park. The car park is poorly signed, i never actually saw a sign or ticket machine. I'll go elsewhere next time! It may be worth putting notices up in the coffee shop, stating that you will get fined for picking up a costa using the on site parking! I have nothing against costa, but would be good to see the local shops stand up against the rip off parking. The parking experience sadly brings down the rating for me.

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Jason . 2019-08-13

MORE AT Google

Staff pleasant, its clean, coffee great.

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Glenna Pierce . 2019-08-10

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Excellent service, love this place

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Rebecca Williams . 2019-08-10

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Live it very nice shop lovely coffee to have in or takeaway lovely setting area clean bathrooms with a code nice place to have a chat with a great coffee xx

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Nikky Osbon . 2019-08-05

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Great coffee great service great staff

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Bryn Roberts . 2019-08-02

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Lovely place, lots of seating, including outside. Convenient location and staff are friendly.

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Kelsie Fowles . 2019-07-30

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Who doesn't like a well made coffee?

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Lynne E . 2019-07-16

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Nice to start the morning off here before shopping

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elaine challoner . 2019-07-04

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A cold brew straberry coffee love it my wife tried it first a few weeks ago and i tried a bit and i love it so i had to buy one for myself.

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JHP NETWORK . 2019-07-03

MORE AT Google

Yes- busy cafe but staff communicative and polite. Cafe was clean and tidy. Very convenient location by large central car park and railway station.

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1949etwall . 2019-06-29

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Good coffee. Shame about the parking ticket rip off.

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Colin King . 2019-06-13

MORE AT Google

Very efficient and friendly service. Spotlessly clean.

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Mark Speakman . 2019-06-12

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As usual costa coffe, recommended.

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Nazmul Hossain . 2019-06-09

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Very little gluten free on offer. The table was very sticky and dirty.

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Pauline Burden . 2019-06-05

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Good service, can drink in or take out

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Ntombifuthi Harvey . 2019-06-03

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Ok if you don't mind a lung full of car fumes

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Steph . 2019-05-27

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Great place for coffee and hot chocolate and a bit too eat! Plenty of parking spaces and disabled ones too. Everyone has to pay to park!!!!

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Jennie Hogg . 2019-05-18

MORE AT Google

Really dirty and staff with attitude

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Batman WanaBe . 2019-05-15

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Nice coffee shop in a a good location, good value and choice, friendly staff

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Benjamin Hodgson . 2019-05-13

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Excellent service by a lone member of staff.

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nik azhari . 2019-05-07

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I'm a regular visitor to this coffee house because it's always clean and tidy with friendly and helpful staff. My one gripe us that if I visit there later in the day some of the area's are not accessible because they are being cleaned. Is this necessary with an hour to go before the place shuts? I went on a Sunday a few weeks ago and one of the workers was vacuuming!!

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Tracy Platt . 2019-04-22

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First time have been in there even I am local man it was ok

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Keith Evans . 2019-04-18

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Flat white top draw, still a problem with tables needing cleaning and floor needing a brush.

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colin heyward . 2019-03-14

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Great place to relax, staff are always helpful

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Wayne Neale . 2019-03-10

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Nice staff (who know our order off by heart!) and great coffee - what more could we ask!

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caroline jones . 2019-03-09

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This place is very good as every one is very kind and they serve you very quickly

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Elise . 2019-03-09

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I love the idea of taking your own Costa flask and getting 25p off your coffee plus doing my bit for the environment

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Jan Done . 2019-03-01

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Visited recently. It was busy, drinks were made very quickly and to a good standard. The tables needed clearing but to be fair, it was really busy. My only criticism is that although it was probably the warmest day of the year so far, it was freezing in store. Aircon cranked up, making it quite uncomfortable. Would i visit again? Yes.

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Scoobs . 2019-02-23

MORE AT TripAdvisor

Refused to use lactose free milk in blended drinks as they don't have dedicated lactose free blenders don't they wash their blenders very bad customer service plus they use cheap beans

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Pot Monster . 2019-02-20

MORE AT Google

Good enough inside, service was very slow.

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Gareth Hopkins . 2019-01-28

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Very grumpy staff, unusual for Costa. Guy on Mon 15/1 particularly miserable

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Chris Evans . 2019-01-20

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Great atmosphere, friendly service and perfect coffee. Pure bliss. My favourite place for a cuppa

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Helen Jones . 2019-01-06

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