Costa Coffee in Barking and Dagenham

I had an meeting and I was on call ,the lady working here her name is Victoria asked me rudely that I need to make an order when other people sitting there we're doing nothing I am a regular costa customer at barking but I found this very rude behavior .please look into this .

Customer service outstanding, very polite staff. Shame people leave the tables a mess.

Gabija the most greatest lady in Costa with her amazing service always smiling and makes me to go back again and again for morning coffee .

Please not doing cleaning coffee machines before 8pm - 9pm. I don't waiting 5 mins for buses coming to work night.

Very rude old lady galss one always she try to make the other people bad front off new stuff in store shame we never go again 😒

Very friendly staff. Very promptly served. And very clean. A lovely place for a coffee stop.

Since it is a new manager there is not going well all the time Blondie manager angry doesn't know to treat whit costumer I'm used to be a regular consumer but because I like how mocca taste on Costa but I'm thinking to go Starbucks because of she .... Blondie manager not good person is first time on my live a manager angry start a argument whit a costumer without any Reason

Staff are friendly, polite and helpful.

Blonde lady… appallingly rude. Seemed to actually want to escalate a very mild situation about a toastie (I had ordered a ham and cheese toastie but she claimed I had said tomato and cheese). She was intent on having the last word, when the only thing to do in that situation is tell me my redress options. No need to get aggressive. She shouldn’t be front of house.

Two women working there are quite rude. One replied to a customer in an angry way when they asked about the toilet code. The other was on the phone making a personal call while making the coffees. I was waiting to see if she made a mistake and she did, giving me the wrong size coffee and also forgot to call out another customers name who was waiting for two minutes to see if it was hers or not. On top of that it was clear these two colleagues were arguing about something.

Extremely nice coffee, and even friendlier staff. Very aesthetically pleasing location as well, clean washrooms as well.

Should really have 0 star rating. Absolutely the worst customer service. Rude is an understatement.

Had a very dry yet somehow damp almond croissant. No black forest, had to settle for chocolate orange which was ok. Not the best costa I have been to. Lovely black haired girl serving though.

The blonde lady who claims is manager was ridiculously rude to her colleague in front of me and my sister she then persisted to be rude and abrupt towards us. Huffed and puffed like she was the big bad wolf. I have been to many costas and this is by far the worse experience I’ve had. Don’t get me wrong it’s clean but the management role has got to her head and an apology to I believe her name was rija as she was very polite and looked shaken by by the angry energy she had received from the manager. Furthermore a healthy and safety hazard to get out the shop by having no handle on the door. If there wa a fire that would be a complete hazard

Terrible customer service by the two European ladies. I was waiting a while so I asked the lady if my food is ready she snapped at me for asking and said ask my colleague, then her colleague snapped at me as to why I asked her, absolutely terrible servive. I won't be going again.

Really disappointed with the customer service today. I am a regular customer who placed an order and the barista making the order refused to give me one of my PAID hot drinks even though the cashier was assuring her I had paid. In the end very rudely she slammed the cup was making remarks how I hadn’t paid and made it seem like she was doing me a favour by making me one!! Absolutely rude. Does not represent Costa coffee morals at all.

Buon assortimento di prodotti da bar, sia di caffetteria che di bevande in generale, nonché di croissant e affini e panini salati

The staff is very rude here. Asked politely to staff if they could turn down the music bc it was very loud. Staff became rude and declined the request.

Got mine and my sister’s wrong twice, and whilst I was sat waiting for the drink, they told me to leave rudely thinking I hadn’t ordered.

Possibly the worst experience I've ever had ordering from a Costa. Usually I'd shift some of the blame on the Uber Driver but he was not at fault at all. 3 of the items never even showed up and 1 of the drinks wasn't even sealed properly. Toasties were also both burnt. Absolute shambles. Massive waste of money. DO NOT RECOMMEND.

The ladies working here in barking costa are very rude with a poor attitude and shouting at me over the counter

Me and my friends came to costa in barking it was 4 of us and only one of us was getting a drink, the employees here are so rude they shouted at us saying we couldn’t go up stairs because all of us had to buy something in a very bad attitude, we think this was wrong as one of us getting something anyways. The service was so bad if I could give it 0 stars I would have.

Staff are friendly, polite and cheerful every time I go into Costa coffee.

I did not have food just a pot of English Breakfast Tea today. Service and atmosphere are fine. Good for children with Mums etc...

I have filed a formal complaint with Costa about the Barking branch. I normally try to give servers a chance as I used to work as a barista and know how difficult it is to serve so many people quickly. But it's become clear to me that the baristas at Costa simply don't care about the Costa brand and serving customers. They produce bad quality drinks because they have no respect for their jobs or the Costa brand. What's shocking is that the worst barista at Costa Barking is actually the manager! She's either very foolish or very careless because when I was going to pay for my hot chocolate by card she put in £312 into the card reader! Rather than issue an apology she laughed about it and the other barista had the audacity to say "it's a good thing you checked before you tapped your card." No, it is your job as a staff member to know how to operate a card reader correctly and not over charge customers ridiculous amounts of money. I simply cannot trust the baristas here now to correctly charge me for items as they clearly lack the knowledge of how to use a card reader. Things only got worse as the barista who was making my drink had mango pulp all over her hands. She didn't wash her hands and ended up smearing mango pulp all over the coffee cup. She also took a long time making my drink as she was more concerned gossiping with another customer in her first language rather than actually doing her job. I ended up with a disgusting mango flavoured white hot chocolate due to the poor hygiene of the barista who made my drink. I urge all other customers to make a formal complaint on Costa's website because the more people who complain, the more likely Costa will do something about the incompetency of the people working here. Hopefully, Costa will replace these ungrateful lazy workers with people who actually want to work. For now I will be going to Starbucks which is just opposite Costa. They have better baristas who actually know how to make drinks aren't there to just piss around and get paid like Costa's baristas are doing.

Me and my friend (both aged 16 however are still in year 11) decided to go to Costa after school. After our walk to get there, we asked for a caramel cortado. The barista declined our order saying she could not serve us caffeine due to the fact that we were under 16. After repeatedly telling her we were 16, she raised her voice at us and was very hostile. We have come to this Costa many times before and after school and there never seemed to be an issue before so we couldn't understand why there was an issue this time around. We left empty-handed and upset.

The almond croissant I ordered was visibly old...tasted horrible...very disappointed, especially when considered the price...

Good coffee and good quality service

Branch manager and his team are brilliant I travel least 8 miles to come here, because its worth it Service outstanding Quality outstanding Simply 10/10

Don't like this place because of the service I have to pay for frappe with iceberg inside and when they say next please was my turn i go and before they take my order call again next please .I was confused about why they didn't take my order when they come back to me other person has been served already I am so disappointed. I will never go back there

Not a nice experience.. impatient and rude staff on the till, poor customer service.

An older lady served me the wrong drink I politely mentioned it was not what I asked for and she shouted aggressivly at me and was very rude instead of giving me the correct drink. I would avoid this costa. She also was picking things of the dirty ground and making drinks without washing her hands no hygiene.

I came this morning for cofe try to get the cofe but that lady was soo rude to me i will never come go back there

The place is very local, right in front of the station! Nice staff and good atmosphere. The furnitures may need a bit of revamp as some of them do look tired. Overall, nice place to hang out with friends!

Useless staff that don't know how to operate the tills, keeping customers waiting for ages, taking other customers in front of you because they don't know how to operate their own tills, building up queues behind you. I wonder which managers actually leave these people to serve customers. No customer service whatsoever either!!! Would not recommend this place.

The staff behaved so rudely, and when I said make it take away while ordering that time they agreed. Later on they just gave me a cup of coffee, when I asked for a bag, they excused me that 1 cup could not be handled in the bag. So according to staff whenever you want a take away you need to buy at least 2 coffee. They were not clear while taking orders.

I do feel sorry for staff in busy areas, having worked in service for years myself... But the customer service here is cold and rude. They must have a lot of people using or abusing the public toilets because i was forced to buy a drink before going in, to get the code on a receipt. As someone with an invisible condition I was grateful there wasn't a queue and that I'd taken my medication properly... Otherwise it would have been an uncomfortable and risky wait. When I got my receipt the code was printed so small I struggled to get it right without digging my glasses out of my bag, very inaccessible. The server then shouted at me across the room not to use the disabled toilet... To use the other one. No one waiting for disabled but one lady waiting for normal. Just because you aren't in a wheelchair doesn't mean you don't have a need for accessible... Bowl cancers, pain, colitis, muscle issues, pain and an array of medical conditions aren't visible but may call for an urgent need for an accessible toilet. I asjed the server after to remember not all disabilities are visible and accosting customers across the restaurant is inappropriate. The response today (lunchtime) was dismissive and unapologetic. I certainly won't use this csfe again when there's a friendly starbucks over the road. Customer facing behavior and attitude needs to be addressed... Do better Costa.

This Kofi doesn't respect a red woman، she is very ugly and disrespectful😒

The staff could improve their customer service skills. Most of them are rude and unpolite, especially the woman with glasses.

It was terrible visit, I served drink without comply with the Menu. It’s straight robbery. Ohhhhh taste was so disappointing, it’s mean staff do not know how to make.Customer service was terrible and I been given drink which is not comply with the Manu Requirements . The staff was really terrible on Sunday Afternoon shift. Place was really clean. As Costa located heart of barking. Just opposite side of barking station. I am not recommend anyone.

I have always said that the site may be good but without a doubt whoever gives a bad service is in charge of damaging it sometimes. Today I am going to buy a coffee since I wanted to have a drink to start the day, but I needed to go to the bathroom first. I can't get the code to open the bathroom door right (I tried it about 7 times). I turn to the lady who had served me since she is collecting things from the tables, and I tell her: can you help me with the door? since I can't open it. She answers me: it's just putting a code, it's very easy now I'm very busy. (He said it in a bad way as if to say don't bother me and in an incorrect tone) I've been in the restaurant industry for ten years and I know what it's like to be busy taking out 8 dishes at a time managing the grill, fryer, iron, stove, oven, all at once . that is being busy. She lacks good values ​​when speaking and helped, in addition to her partner, where there would not be more than one customer at the bar where orders are requested, does she go and say that she is busy? With an employee like that, I want later, she wouldn't count that lack of education. It should also be noted that I don't speak English very well and that's why I kept quiet, well the main reason is that I know how to treat people but it's good that they know this kind of thing so they can see what can be expected from this lady.

Good coffee and okay food but the staff don’t listen and I had to repeat myself three or four times.

They NEVER get the order right, whether you go in person or get deliveroo. I have never known an establishment to get orders or recipes wrong this consistently. Feel free to go there if you want to waste your money, time and be disappointed

Staff are so impolite , serve you with agression and no manners . Will get your drink wrong , the workers themselves do not even know their menu . Avoid this costa , hygiene is also terrible , never see them clean the shop floor or the toilets . They also add random costs to your food and drink . They are just rude people !!!! Learn some customer service skills

I am regular customer in costa for past one year. Nicoleta and her team are amazing. Always welcoming, having smile on their face and the most important thing is that they making me feel like part of the family. My number one place

I come to this Costa almost every single day , this morning i ordered medium latte(ultimate blend ) i received small !! Unfortunately i was running late for work so couldnt complain but honestly know your sizes !!!

Decent coffee but Amazing staff especially Ane, Alicia and Andrea.

Quick service came in for a caramel Cortado. Usually I’m very picky with my Cortados but surprisingly this one was really good.

Lovely bunch of girls who serve me every morning at this costa - great service and staff and amazing soya flat whites

I ordered a latte today with my rewards point. I scanned it three times and the staff said thanks. I go to put some sweetener in my drink and they shout me over saying I didn’t scan it. Upon doing it again and it beeped scanned, lady goes pay normally. I said I will not as I have reward free drink and passed over my phone to show its valid too. She said it’s not working and tried to hold onto my my phone. I said to pass my phone back please and she ended it by calling me a “idiot”. Her name was nicoletas. Awful service for an establishment this big and I was immensely offended by this. Something needs to be done and I’d like an official email address to address this further.

Very nice ambience and all the girls working were very friendly 👍.

Everything it's so organised and cleaned. Many choices for foods and drinks available vegetarian and vegan products.

Nicoleta and Muna where very nice and helpful

Very nice place. Excellent!!!! I love the coffee and the staff are very friendly, it's always a pleasure going there! Many thanks to everyone

I had very disappointed experience today , I ordered cappuccino and i burn my mouth and when i ask who done my coffee because was extremely hot the lady on the counter she replied don’t shout and and no one care just she told oo.. you want coffee les hot. But i am 2 year regular customer and is not i want less hot just was extremely hot today. Very bad experience from the staff.

The worst shop I ever been! All the time getting wrong coffee!! Used to drink warm late all the time giving me bloody hot and I’m burning my mouth, when I asked to give me some cold milk because is to hot for me I get answer from one of barista that for her is not hot. (Sorry did I asked your opinion? I just paid for my warm late money, I didn’t get for free and I would like to have what I paid ! Today- I asked medium americano with some ice ( not ice americano but just some ice ) the server asked me 5 times what Coffe because she couldn’t hear me, ( music is very loud so maybe they should put down a little, because customers need to shout them coffees ) again by the other tm Meneger I was told that she is not there , she is not working but clearly she was- she was standing behind counter in her uniform .. so in the end I got my coffee - very hot and instead medium was small.. management should do something about this , you loosing customers for your untrained and unprofessional team

I had disappointing experience today. I ordered Mocha along with my other breakfast items. They made the Mocha and kept in the window Hatch, some lady took that order. Later I reminded the staff but unfortunately I didn’t get my Mocha. Later as it was late for work and also there was huge queue I left from there by taking lose. I think this issue occurs every-time probably because of less staff and huge queues in there. Its bit disappointing to lose money like that as it is bit expensive. But food is great in Costa

What a terrible experience! The Lady and the tramp 'Manager' is a horrible piece of work, bringa the shame on the Costa family! She should be sent back to the factory and pieced together again, she's definitely got a screw loose! Why work there if you are going to be combative and condescending to all customers? There are others waiting to take you job! So take you drama and move to Albert Square you miserable kaaaw!

Comfortable sitting area just the service should be more efficient and helpful.

Highly unprofessional, two ladies doing late evening shift yesterday didn’t give me the code to use the bathroom even though I had 7 stamps on my costa app and kept saying that they can only give me the code for the rest room if I buy a drink and it’s only for customers. Very pathetic considering I buy coffee from them every morning. Won’t go back ever again 👎🏻

Rushing, no quality coffee and cold. Form or full without taste.

Worst experience in costa coffee!!. Costumer service super rude, we ordered 2 lattes (they din’t have oat, almond milk) and iced tea at 20:30 on the 10/01/2023. We asked for extra milk in one of our lattes because it was made wrong and a worker with red hair started to complain that next time we order it single shot of coffee when it should be her business of how i want to drink my coffee. And the cleaning of the sitting area was really poor, there was coffee on the floor. And it is the WORST area to be sitting in a coffee shop, in the 10 minutes we sat drinking coffee 3 beggars came in and no worker said anything and then a group of boys were fighting with knifes outside the store.

I ordered a vegan meatball wrap, got charged for it, got given a vegan ham and cheese toasties which is cheaper.

They less than impressive the two young girls at the front refused to serve me a babyccino with a flake they said it was only for kids despite me explaining that I have already previously ordered a babyccino at three other costas that day . I didn't get what I wanted, so left. Im not impressed, not going back, refuse to recommend it to anybody else.

Almost fell over when they charged me £4 for my medium cup of coffee. I think costa are having a giggle.

Busy little coffee shop. Plenty on offer to wet your appetite, but not cheap. Clean place plenty of seating. Tables were cleared quickly and wiped.

After finishing my booking at Barking today afternoon, I found myself in need of a coffee, so went to Costa, a place where I go regularly, and expected something similar to my experience. But, I was disappointed, as apart from the “COSTA” sign everything was contrary to my expectations. Most of the chairs were old and dirty, costumer service was below the standards. One of the staff was cleaning her nose then touching the cups!!! The coffee was cold. I am not surprised why, unlike other COSTA shop, there were very few customers in this branch, which is next to the train station and should have encouraged many to come in.

Bit surprised that Costa did not have decaff coffee today (4th Nov). Very hard to understand server of coffee, the plastic screen made it very hard to understand him, this was also commented by other customers. Do you need plastic screen now. Also man walked in off street, learned in to help himself to biscuits and then walked out without paying it took seconds.

This is terrible customer service

Everytime I go I dread to see the red head lady with glasses at the till.. she is so rude and unprofessional. It's as if she hates her job and her life. She makes you wait and when taking order she talks rudely with you. This is not how you treat your customers. New review - Worst coffee ever! This is my second or third time in Costa, thought I'll give them another chance but I'm definetly not coming back. I've always had immaculate drinks from other costa branches but this one doesn't meet the standards. My latte was so bitter and didn't taste nothing like the one I get in other branches. The staff are not welcoming at all . Thought I'll get better service from last time as I've seen different staffs today but the girl that made my latte, she quickly made it and served me cos she was in rush to go on her break.. So as I was waiting for my toastie to get served I went to get sugar as I've come back, I found my toastie right on the counter. The communication from these staff are non existant. The other girl didn't even call out to say my toastie is ready and it wasn't even busy. There's no greeting from the start and no thank you or goodbye. I work with customers and no matter what we always make sure we provide excellent customer service and that our customers are leaving happy and satisfied.

I have been visiting Costa Barking station for few years although not everyday but at least few times a month. I am a diabetic patient and I just wanted to use urgently toilet and i asked the staff do I need a code and she v impatiently and rudely replied that this is only for customers . Did I use every time toilet while I was a customer provably not. I wanted to use toilet and might have sat there to have a coffee but I left with a pain due to non usage of toilet and most important to deal with a staff most importantly a manager which is incompetent and with no empathy at all especially I mentioned her that I am a diabetic . She has no care for a person who is in urgent need to use toilet. No other coffee shop has questioned apart from incompetent , impolite manager who shouldn't be in customer service role .

The staff is absolutly terible , i have been waiting more then 10 min in a que for a coffe while it was one girl cleaning and two other ware doing god knows what around and left one new member of staff by the till which was confusing orders .other thing is i always paid 4£ for a decafe latte and with all the members of staff and there is a lady with ginger hair she charges me 4.50 for a decafe latter with cream , so bassicly is the same coffe but two diffrent prices may i understand why i am being overcharged all the time ? Also the lady with ginger hair is very rude and not polite she shouts at customer and pretending she is good , i ak very disappointed with the new members of staff i wont buy again

Grumpy staff and slow service. Unwelcoming feel. You only go there if you need to, not a destination. Shame. Photo illustrates the level of urgency while serving customers.

Everything was going alright, the young man and young woman were very professional in their service, the older red head lady although was very unprofessional, we asked to use the bathroom in the store, one guy said it was now okay to use the out of service bathrooms and then the older lady started telling and making hand gestures to her face at us like we were crazy people. Very dissatisfied, bad customer service from one individual.

Absolutely the slowest staff ever!! Had 8 minutes for my bus so ordered iced latte. Paid money. Staff member put milk and ice to the cup. I’ve been waiting and waiting for next 5 mins, one staff member was counting tea bags while people were queuing, another was cleaning messy coffee machine and third was on the till and running up and down behind the till pretending to do something. I left with no coffee and no money back. Absolutely don’t recommend.

Basically I have used wanted to use the toilet and be customer but I was made to wait to place a order when there was a long que and then I had to hold my urine for 10 minutes until I could make my order and use the toilet and to find out it was opened and I didn’t need the code.

If I could give zero I would. The cashier was very rude and didn’t give us the pastry then we had to go back and she claimed we didn’t ask for it. She gave us a dirty look when we asked her to print out the receipt. The place is very dirty and the staff members are very slow. I was waiting for my coffee for over 10 minutes

The staff are extremely rude and slow they were stood talking when myself and a friend were waiting along with a very long que. And they can't even speak English !

I went to this costa today at around 5:23pm today when two female members of staff were working behind the counter together. I am unsure of what their names are, but I was with my sister and we bought the same drinks, but we did not order or pay together. My sister was served by one of the girls and I was served by the other (seeing as we ordered separately) and when I went to collect mine after my sister had collected hers, one of the girls accused us for lying about getting two drinks separately. This was because the girl who accused us served my sister and asked if she wanted two after seeing us together, to which my sister refused because I was to be paying for my own. After accusing us of lying, she gave me the drink which I DID pay for and we showed the other member of staff (who served me and somehow forgot she had served me within that short period of time) our most recent transactions to show that we had both paid for our drinks. After showing one of the staff our recent transactions which we had no obligation to do, she waved us off rudely. Needless to say, customer service was absolutely awful, and the drinks were not made well. If I could give 0 stars, I would.

Staff are in a rush and quite rude.

Served cold caramel latte. Almond cake was not fresh at all. You need a strong teeth to break that cake. Will not recommend This place at all. It’s so dirty place to sit and eat. Will never go there again my advise avoid this costa if you can.

A good range off drinks on offer. A nice clean place. You can sit in or take away.

Nice to have a Costa right next to the station. The staff always seem friendly, however sometimes they looked and sounded like they didn’t know what they were doing. On a few occasions I’ve done my order but they didn’t know what it was or how to make it. I had to explain on 2 different occasions now to make porridge?? Even though it says on the box. Also the chairs aren’t comfortable in this branch. There is no Wi-Fi and they don’t use air conditioning so it’s always boiling in there. Also the prices for very basic drinks are extremely expensive. I only ever come here if I’m in a rush and really need to grab a quick bite.

I visit in the morning before work occasionally and the lady remembers my order, it's a very busy shop at that time of the morning so you can be queuing a while but that's beyond their control. It honestly makes my day better going in here and seeing her as she's always really kind even when they're busy, I need to catch her name so I can add it to this review! I think sometimes the newer staff can cause a bit of a bottleneck at the till which is my only complaint and to be honest not a big deal because everyone's got to learn! They've got a nice selection of vegan cakes and drinks, as do most Costas.

Don’t charge people for items you claim you don’t have. I’m still awaiting a second refund from you.

good place to sit even u r lonely or with someone . spent sometime while reading a book

Poor customer service. Always delayed and drinks are not to the standards of other costa branches

The staff are always friendly and cheerful and helpful.

Horrible service, these girls don’t make any orders just keep you queue and wait, a middle age white women not in mood to work at all when I told her very politely that I been here queued for long time can I order a cup drink now, then she just turned around ran away. If you don’t like your work just go away don’t bring your rubbish attitude to your customers, not want come for cafe anymore just ruined your happy mood from morning.

Friendly staff. Toilets need to be cleaned regularly, smells awful. Strong urine smell and dirty floor

Everyttime there the table are Dirty, a lot of noise, can not enjoy your time spiking with a friend

Never seen a Costa that have to cover their sandwich and food bar before what a messed up area

It was bit busy but good service

Tables, chairs are and floor are always very dirtly. Staff always ler some drunk people charge their phone and behave very loud and rude.

No plant milks or any vegan pastries or cookies. In veganuary. Step up your game Costa.

Could be better, nothing special

Not a good idea to go during rush hour. The staff seemed to be in need of coffee themselves as they moved super what-on-earth-slow and needed me to keep repeating myself. The lady making my bacon roll asked the wrong customer if they would like ketchup and then walked past a pile of ketchup satchets to mess about with a box of ketchup. Even with 4 staff behind the counter and only one person in front of me they still managed to take so long that my bus arrived, boarded everyone at the bus stop and departed. I ended up just begging for/snatching my roll and running out the door in disbelief, trying to catch the next bus before I missed that too. And after all that my coffee is cold and weak. Cheers.

All staff don't make eye contact. Drain was blocked and 3 staff members trying to unblock drain. Place was dirty. Queue going out the door! No oat milk.

A bit disorganised. It takes ages to get your coffee when when it's not really busy... Not very clean either. Definitely not your typical Costa.

Quite attractive inside, very tempting selection of cakes and a range of drinks. Wifi provided which is useful. But, what is really scored on my memory about my recent visit here is the disgusting toilet, I thought I was going to pass out with the pungent urine stench when I opened the door: disgusting! Urine all over the floor..... The price of Costa's drinks keeps escalating, even a mini latte (smaller than a 'small') is £2.65 now, very expensive for a average-tasting small-sized coffee (the 'cost price' of the ingredients is about 20p!): better-tasting lattes usually available from independent coffee shops.