Based on 689 opinions finded in 2 websites
Based on 689 opinions finded in 2 websites
Nº 176 in 453 in Falkirk
Nº 33 of 68 Other cuisines in Falkirk
Opinions
One of Falkirk best coffee shops.
Frank McQue . 2024-02-29
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Nice coffee, well run place, staff very polite and efficient.
Les Maxwell . 2024-02-08
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4.15pm and sections are closed. Very crowded, noisy as they are already cleaning and hoovering. If you are looking to have a coffee in late afternoon and have a wee relaxing time and chat with someone,Definitely not this place. When asked why it’s shut 2 hours prior closing, answer was, we are short of staff, what would you line us to do…. Costumer service training? Non existent
MILA LEGHMARA . 2024-01-16
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Never had bad experience at any Costa.
Duncan Jarvie . 2023-12-05
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went in with my mum to try the festive drinks and the man who served us was so lovely! let me know about getting my drink cheaper if i worded it differently and gave me free cup of marshmallows. love him
JoBroHo ? . 2023-12-02
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Got a slice of tipsy chocolate slice,, there was no cherries or nuts as tipsy slice should have only biscuits in it, so it was basically chocolate biscuits, not good
Gillian Mcmenemy . 2023-11-23
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Excellent service and cosy relaxed atmosphere! Great coffee!!
Shona Mitchell . 2023-11-16
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Lovely wee place just to sit down. Atmosphere is very cozy and theres additional seats at the side of the shop. Toilets are available, and staff are always friendly and helpful. Drinks and food are usually very tasty!
scottish guy . 2023-11-12
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Was plenty of seats available when I visited. Place was ok if you don't mind paying their prices for coffee.
David Mcmenemy . 2023-10-31
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Service and staff were good, Crockery was clean.
Fahed Amdad . 2023-10-24
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Selection of cakes not too great but good service as usual
Jo P . 2023-09-18
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I always need my morning coffee ☕️ thanks guys
Allana Newton . 2023-09-17
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Not the greatest atmosphere when staff member is getting told he is having his shifts changed the day before he was due to be off. I am guessing it was a supervisor or manager she had glasses and tattoos on her arms that was speaking to the staff member. He seemed upset after getting told he would work the Friday Saturday so that someone else could have it off. As someone who is a supervisor in a retail shop you are supposed to give your staff atleast 1 weeks notice before changing a shift. Not the day before, the other team member he had short hair black more shaving he seemed to be the one requesting that his shift was changed. All of this happened in front customers in the place and was very vocal. Not very good management
Nicola Bell . 2023-08-31
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I seen big rat on Sunday afternoon outside
Vicki Brown . 2023-08-15
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It's open and has outside seating so that deserves 5 stars alone!
Colin Hemfrey . 2023-08-13
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Local, busy, plenty of parking, and drink/food, watch the parking times, plenty of variety (m+s now) still got the yellow jacket person checking cars?? Employed by?????
Frenchie . 2023-08-07
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Nice atmosphere, lovely coffee,friendly staff would recommend, and we will be back
morag mcleod . 2023-06-24
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Just popped in for a quick bit to eat and a coffee.
derek alan mccann . 2023-04-15
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Chilled out and great people watching potential
Ben Mcfadden . 2023-04-04
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Excellent service lovely coffee staff very helpful and pleasant to speak to
william arneil . 2023-03-12
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I don't find the serving staff at this particular branch falkirk retail park very approachable or friendly
Cath Latimer . 2023-02-28
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The opening morning staff are lovely and friendly.
Hazel Mills . 2023-01-23
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Busy cafe. Tables slow to get cleared up and wiped down. Staff are friendly. Not enough toilets for Size of cafe.
Robert Ferguson . 2023-01-08
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Service was excellent today staff very helpful and polite .
Margaret Spark . 2022-12-02
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Good service but tables are constantly dirty. People too lazy to put up their garbage in bins after eating and drinking.
Scott Hardie . 2022-12-01
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Busy coffee shop. Great service
Elaine Wilson . 2022-11-19
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Getting bit expensive now. Guys at the till we're brilliant and very competant . They deserve a raise.
Sandra Dale . 2022-10-29
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Convenient to grab a coffee for the train. Friendly helpful staff
Brenda Harrison . 2022-10-27
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Why is every latte different in every Costa. Some have a good froth and other costas don't.
Graeme Redpath . 2022-10-21
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Usual high standard oof coffee and customer service
Stuart Rennie . 2022-10-08
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Sat and worked for a while here, was nice and peaceful.
James Walker . 2022-10-07
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All good nice coffee comfy and pleasant
Ian O'Donnell . 2022-10-05
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Good place for a coffee and a chat
gerard gatens . 2022-09-28
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Got an iced coffee but it was cold. Still nice though
Just Brian . 2022-08-18
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Just visited this Costa while passing through the area. I have to say the customer service here is the worst I've experienced in a costa. The first point of contention was that when asked for our order, we requested a bubble mango frappe, only to be told that the boba/bubbles were unavailable, but the mango sauce was. When I expressed a change of mind since that is the best part of the drink for me, I was told by the member of staff that "only 7 boba/bubbles are put in the drink" trying to emphasise that they don't add anything to the drink as whole. She was quite rude and adamant that all costas operate this, which is quite untrue as I've had the drink elsewhere in Glasgow with nowhere near such limits.
Amra Arshad . 2022-07-30
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UPDATED (Lost a star) Still a nice Costa and friendly staff - dogs only allowed outside now, vegan range is still getting there, (better than competitors), happy to take reusable cups. The new milk Costa is being made to use is killing the experience - not that I can go in anymore if i have the dogs. But the new Soya milk changes the taste of the coffee completely. I did hear that they're re-jigging their own brand Soya milk to taste better so I'll try again in the future.
Xander Myles . 2022-07-04
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This place is becoming a dump, Toilets are disgusting never any soap, service getting worse tables filthy, rude cheeky staff, forget your order then because they don't clear tables, have a go at me for sitting at one with someone else's tray. Find some manners and gut the place. Coffee Pots get a grip of this place.
Gary Simpson . 2022-05-21
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Went this morning with my daughter for breakfast coffee and toasties was great as usual, staff were nice and good at their jobs, thanks again 👍
Denis Ryan . 2022-03-19
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Always efficient service with a smile 😁
Why So Serious . 2022-03-13
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Pork chipolata sausages on a roll are great
Liam McDowell . 2022-03-12
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Nice place and nice staff. Been in a few times and always lovely service. The only issue is the toilets are always extremely dirty which has put me off from coming back to this costa again.
Holley McGill . 2022-02-12
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Lovely staff, great menu choices
Laura Peasley . 2022-01-31
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Great staff and coffee but shame about changing the soya milk :-( now makes the coffee taste too sweet. Will be switching back to Nero's
Julian Collier . 2022-01-19
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One of three Costa shops innFalkirk. This one's right beside Tesco. Caffein first, shopoing second!
Douglas Errington . 2022-01-15
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Pleasant staff, plenty of seat choices.
Anne Wallace . 2021-12-22
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This Costa in Falkirk is our favourite one! Staff well trained and helpful, coffee always nice and hot and just as expected. Plenty choice of cakes, toasties, biscuits etc. I use the loos in this store and as I'm disabled, it means a lot that they are always spotless.It's evident the staff here act as a team and I would recommend visiting this Costa to anyone.
Alison Urquhart . 2021-12-13
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Just been served by a very rude member of staff. Got my order wrong then was very arrogant.
Jamesy M . 2021-12-11
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Had our puppy at the vets in falkirk and popped into Costa before we came home. It's great that you can take dogs into the Costa at the Retail Park
Carolyn Bradley . 2021-12-04
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Quick service, friendly staff, tables clean, not too busy and hot chocolate and salted caramel brownie were very tasty!
Debbie . 2021-11-30
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What you would expect from a cafe.
Garry Walling . 2021-11-29
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Popped in with a colleague. Got a standard "Meal Deal" sannie and a bottle of coke (like identical to the £3 ones in Tesco, Asda, etc) Cost £6.40. Absolute rip off. Any one of the dozens of cafes with a 2m walk could do better for about £4. Not rushing back in there any time soon. 😂🙈
Calum Renton . 2021-11-10
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Coffee is great prices aren't it Costa a lot to drink there 😀 not my idea of cheap and cheerful
Kurtis McTaggart . 2021-11-05
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Christmas menu is back but no spiced apple tea this year. Always busy so must be good. Prefer the hot drinks here to the warm drinks Kirk Wynd branch serve.
Iain Gow . 2021-11-05
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Great, coffee & very welcoming atmosphere
Wendy Mcclelland . 2021-10-24
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No student discounts at all, cups filled too much and spilled everywhere. Staff helpful though. Staff great, Costa needs to revise it's prices
Robert Cecil . 2021-10-12
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Very busy coffee shop, staff managed well, and of course the coffee was great
Sharon Singleton . 2021-09-20
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The worst sit in coffee experience ever. Arrogant Staff (especially during Covid) who have suddenly become experts in upholding the law. Eh, did I come here for an overpriced coffee, or a covid debate by an uneducated seventeen year old? Best avoided. There are two ‘local’ cafes over the road where the staff are very welcoming and pleasant.
SK Bob . 2021-08-30
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Air conditioning on full blast and wasn't a hot day and staff weren't mega friendly either. Enjoyed our hot chocs but much prefer the Grangemouth branch.
Caroline Mkwebu . 2021-08-07
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Very friendly and helpful staff
Gillian McMenemy . 2021-07-29
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As far as we could see this "Costa Coffee" was inside the Tesco petrol station shop! However, it appears Google Maps is poor at giving directions to the shop & puts you at Tesco's petrol station instead!
Mike Brand . 2021-07-09
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Coffee was nice, seats outside or inside, but socialy distant so only half of the tables were in use. Staff we very attentive.
amanda burgess . 2021-07-09
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Friendly staff, great atmosphere. Great coffee and plenty of seating
Pauline Jack . 2021-06-20
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Great service , super nice staff
Arkham Asylum No1 orderly . 2021-06-19
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Great staff and they always have decaff
jackie brodie . 2021-06-12
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I would love to go and get a hot coffee no matter if I ask for extra hot or not its still just warm and I have to drink it really quick before it goes cold
Arlene Dryland . 2021-06-10
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Great service coffee nice and cake.
Pamela Binnie . 2021-06-06
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Served quickly. Lots of space to sit and relax before starting driving again
Alan Nutt . 2021-06-06
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didn't appreciate the attitude given out by the members of staff, on sitting at a table outside with my elderly grandparents who are approximately 90 years old a female member of staff approached saying "You shouldn't sit down until you have done track and trace", not realising that I was filling it out at that exact moment for everyone, on going into the store I then watched a poor lady trying to figure out how to use the track and trace QR code with staff laughing at her and making jokes with extremely derogatory language. Appaled by the staff members who were working on Tuesday the 1st of June 2021 about 1400. Will not be back, don't want to listen to their vile language or put up with their attitude again
Jack Hackett . 2021-06-03
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Great service and friendly staff
Alexander Mcdougall . 2021-05-31
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Friendly staff. Nice and clean and quick service.
charlene fullerton . 2021-05-18
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Clean, staff attentive and caring
Donna MacKenzie . 2021-05-16
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Excellent service by the staff and selection of coffee very good
Alan Reid . 2021-05-07
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Usual good coffee. Friendly staff.
Gordon Paterson . 2021-05-01
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A simple system is in place of lining up outside under cover, placing your order and then waiting a minute or two before having your takeaway coffee brought out to you.
Charlie Morris . 2021-04-14
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Very friendly staff and as always amazing coffee.
Christiana Maxi B (ex-Himaira) . 2021-03-22
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Signage could have been better to indicate there was a separate queue for collecting drinks ordered through the app.
David McGowan . 2021-02-15
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Costa coffee Falkirk retail park 👌 simply just the best. The staff are first class, always willing to please and help. They all deresve recognition 👏. I love the atmosphere inside. I'd go everyday if I could. Well done to you all 😃😃
d oz . 2021-01-03
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It's a typical Costa. Some very friendly staff but others are just cold and come across as rude. They have signs up telling you be nice to the staff. This should work both ways. I asked for no cream the barsita was rude.
Frank J McGuire . 2020-12-29
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Table service after ordering should stay! Not just during social distancing. More personal service. Staff are friendly and efficient.
Tracey Anne Macintyre . 2020-12-20
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Excellent and very well organised
Sheila Stewart . 2020-12-16
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Popped in for a couple of coffees. Both of us have quite strict dietary needs, but the lovely staff weren't fazed at all and produced delicious coffees. Can't wait to visit again and sit inside .
397susany . 2020-12-10
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Its an over priced Coffee shop, the Mrs likes it so thats that tbh
Ken Thomson . 2020-12-10
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Went in to get my daughter a take away hot chocolate. Ordered fine.. Went to collect & was met by a ignorant middle aged woman who seemed to think she can speak to customers however she pleases because I said I didn't want cream as they had made a mix up & put cream on my drink. I was told next time ask for no cream (I can assure there won't be a next time especially when you speak to your customers with that attitude) when I wasn't asked in the 1st place which I mentioned..Lesson in customer service & manners wouldnt go miss for this woman not that I think it will help her attitude as she clearly takes great pride in talking about customers once they walk away from counter
kann1986 . 2020-12-07
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Im a frequent visitor to this place, thought I’d get into Xmas spirit and order mince pie. Server asks if I want cream so I said yes. Got my bill and was charged 50p for a scoosh of cream, what a complete rip off as I was not informed they charged for this when I ordered.
vincent mcguire . 2020-12-01
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Alway a great service and lovely staff!
Elizabeth Donoghue . 2020-11-27
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I had a great coffee and toastie.
Chistine Haldane . 2020-11-18
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We entered the shop and i sat at a table which was dirty, it had sugar on the table and there was a cup and napkins from previous customer. I had assumed that a staff member would have came over and cleaned the table but they didn’t, the 3 of them stood chatting away. So i ended up cleaning it myself. I also noticed that the windows behind us were covered in hand prints too. Given the current coronavirus outbreak you would think they would have their cleanliness at a high standard. There was also a group of about 9/10 people from a funeral all seated together. They did originally sit at the front of the shop but for obvious reasons, you know how no more than 2 households can mix yet there must have been a lot more in this party mixing. They were sat at the back of the shop. The visit just wasn’t great at all. The staff were not friendly and welcoming. The tables were dirty, the glass and walls dirty behind us. It just wasn’t a good visit. I did email them over 2 weeks ago and it seems Customer Service overall is poor and they didn’t bother getting back to me.
Dondarondon17 . 2020-11-06
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Best costa cafe in falkirk missing all your friendly faces lovely staff hope to see you all soon give my love to stacey debbie and erin from faye
Faye Martin . 2020-11-05
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Arrogant staff who make you feel as if t a privilege to be there. hostile and very cheeky towards customers. It doesn't get any worse.
skinnybob22 . 2020-11-03
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Just popped in for a takeaway soya hot choc and a wee chocolate and hazelnut cookie. Hot choc was indeed hot and the cookie was scrumptious. Staff friendly and efficient. What more could you ask for.
Kathy Easton . 2020-11-01
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I have been going to Costa as falkirk retail park for a little o er 2 years, daily sometimes more than once a day, I thought all the staff were pleasant, funny, respectful etc, which I believed they were until the track and trace covid and that's when certain individuals Egos came to play, whilst being asked in the que to track and trace, I have felt belittled, discriminated, upset beyond belief management and then higher management lying and speaking about customers, all whilst taking my money on a daily basis, DISCRIMINATION at its highest, I have been asked to leave premises for malicious lies and propoganda this is absolute disgusting for any establishment, and for Costa to do nothing speaks volumes 😭🤮
MamaBare Scotland . 2020-10-27
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Not enough staff, coffee tasted burnt
Alexandra Mian . 2020-10-16
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Very good flat white, and respectfully taking care with social distancing
David Spooner . 2020-10-15
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Pretty standard Costa, but not exceptional service or layout compared to others
Chris Horne . 2020-10-12
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For all your coffee needs and covid friendly
Paul Karte . 2020-09-25
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Helpful staff, clean, plenty of space
Dugald MacGilp . 2020-09-16
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Happy to see them back open and that once again we can go in and sit down to enjoy a good coffee
Bobby Lawson . 2020-08-30
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Sitting outside in the sun was nice
ALEX B BOWIE . 2020-08-27
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Coffee is way to hot, my lid wasn't closed properly and burnt my hand
Kamil N . 2020-08-27
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Visited on Saturday afternoon..very glad to see strict social distancing was in place ..used track in trace on my fone (with help from staff ) felt very safe ,from start to finish .The staff were great as was my coffee and cake, thank-you.
Daydream824204 . 2020-08-23
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1053 Opinions
Brilliant night tonight for my husbands birthday, food was great! 5 of us and our dog. Place is lovely, food and drinks 10/10. Big shout out to the young waitress and waiter very friendly and great service. Thanks for a great night 😁
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