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4,2

Based on 689 opinions finded in 2 websites

3.6Ambience3.6Cuisine3.6Price4.2Service
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Nº 176 in 453 in Falkirk

Nº 33 of 68 Other cuisines in Falkirk

CUSTOMERS TALK ABOUT DISHES WITH.. creamcoffee

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One of Falkirk best coffee shops.

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Frank McQue . 2024-02-29

MORE AT Google

Nice coffee, well run place, staff very polite and efficient.

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Les Maxwell . 2024-02-08

MORE AT Google

4.15pm and sections are closed. Very crowded, noisy as they are already cleaning and hoovering. If you are looking to have a coffee in late afternoon and have a wee relaxing time and chat with someone,Definitely not this place. When asked why it’s shut 2 hours prior closing, answer was, we are short of staff, what would you line us to do…. Costumer service training? Non existent

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MILA LEGHMARA . 2024-01-16

MORE AT Google

Never had bad experience at any Costa.

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Duncan Jarvie . 2023-12-05

MORE AT Google

went in with my mum to try the festive drinks and the man who served us was so lovely! let me know about getting my drink cheaper if i worded it differently and gave me free cup of marshmallows. love him

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JoBroHo ? . 2023-12-02

MORE AT Google

Got a slice of tipsy chocolate slice,, there was no cherries or nuts as tipsy slice should have only biscuits in it, so it was basically chocolate biscuits, not good

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Gillian Mcmenemy . 2023-11-23

MORE AT Google

Excellent service and cosy relaxed atmosphere! Great coffee!!

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Shona Mitchell . 2023-11-16

MORE AT Google

Lovely wee place just to sit down. Atmosphere is very cozy and theres additional seats at the side of the shop. Toilets are available, and staff are always friendly and helpful. Drinks and food are usually very tasty!

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scottish guy . 2023-11-12

MORE AT Google

Was plenty of seats available when I visited. Place was ok if you don't mind paying their prices for coffee.

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David Mcmenemy . 2023-10-31

MORE AT Google

Service and staff were good, Crockery was clean.

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Fahed Amdad . 2023-10-24

MORE AT Google

Selection of cakes not too great but good service as usual

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Jo P . 2023-09-18

MORE AT Google

I always need my morning coffee ☕️ thanks guys

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Allana Newton . 2023-09-17

MORE AT Google

Not the greatest atmosphere when staff member is getting told he is having his shifts changed the day before he was due to be off. I am guessing it was a supervisor or manager she had glasses and tattoos on her arms that was speaking to the staff member. He seemed upset after getting told he would work the Friday Saturday so that someone else could have it off. As someone who is a supervisor in a retail shop you are supposed to give your staff atleast 1 weeks notice before changing a shift. Not the day before, the other team member he had short hair black more shaving he seemed to be the one requesting that his shift was changed. All of this happened in front customers in the place and was very vocal. Not very good management

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Nicola Bell . 2023-08-31

MORE AT Google

I seen big rat on Sunday afternoon outside

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Vicki Brown . 2023-08-15

MORE AT Google

It's open and has outside seating so that deserves 5 stars alone!

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Colin Hemfrey . 2023-08-13

MORE AT Google

Local, busy, plenty of parking, and drink/food, watch the parking times, plenty of variety (m+s now) still got the yellow jacket person checking cars?? Employed by?????

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Frenchie . 2023-08-07

MORE AT Google

Nice atmosphere, lovely coffee,friendly staff would recommend, and we will be back

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morag mcleod . 2023-06-24

MORE AT Google

Just popped in for a quick bit to eat and a coffee.

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derek alan mccann . 2023-04-15

MORE AT Google

Chilled out and great people watching potential

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Ben Mcfadden . 2023-04-04

MORE AT Google

Excellent service lovely coffee staff very helpful and pleasant to speak to

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william arneil . 2023-03-12

MORE AT Google

I don't find the serving staff at this particular branch falkirk retail park very approachable or friendly

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Cath Latimer . 2023-02-28

MORE AT Google

The opening morning staff are lovely and friendly.

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Hazel Mills . 2023-01-23

MORE AT Google

Busy cafe. Tables slow to get cleared up and wiped down. Staff are friendly. Not enough toilets for Size of cafe.

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Robert Ferguson . 2023-01-08

MORE AT Google

Service was excellent today staff very helpful and polite .

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Margaret Spark . 2022-12-02

MORE AT Google

Good service but tables are constantly dirty. People too lazy to put up their garbage in bins after eating and drinking.

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Scott Hardie . 2022-12-01

MORE AT Google

Busy coffee shop. Great service

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Elaine Wilson . 2022-11-19

MORE AT Google

Getting bit expensive now. Guys at the till we're brilliant and very competant . They deserve a raise.

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Sandra Dale . 2022-10-29

MORE AT Google

Convenient to grab a coffee for the train. Friendly helpful staff

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Brenda Harrison . 2022-10-27

MORE AT Google

Why is every latte different in every Costa. Some have a good froth and other costas don't.

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Graeme Redpath . 2022-10-21

MORE AT Google

Usual high standard oof coffee and customer service

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Stuart Rennie . 2022-10-08

MORE AT Google

Sat and worked for a while here, was nice and peaceful.

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James Walker . 2022-10-07

MORE AT Google

All good nice coffee comfy and pleasant

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Ian O'Donnell . 2022-10-05

MORE AT Google

Good place for a coffee and a chat

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gerard gatens . 2022-09-28

MORE AT Google

Got an iced coffee but it was cold. Still nice though

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Just Brian . 2022-08-18

MORE AT Google

Just visited this Costa while passing through the area. I have to say the customer service here is the worst I've experienced in a costa. The first point of contention was that when asked for our order, we requested a bubble mango frappe, only to be told that the boba/bubbles were unavailable, but the mango sauce was. When I expressed a change of mind since that is the best part of the drink for me, I was told by the member of staff that "only 7 boba/bubbles are put in the drink" trying to emphasise that they don't add anything to the drink as whole. She was quite rude and adamant that all costas operate this, which is quite untrue as I've had the drink elsewhere in Glasgow with nowhere near such limits.

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Amra Arshad . 2022-07-30

MORE AT Google

UPDATED (Lost a star) Still a nice Costa and friendly staff - dogs only allowed outside now, vegan range is still getting there, (better than competitors), happy to take reusable cups. The new milk Costa is being made to use is killing the experience - not that I can go in anymore if i have the dogs. But the new Soya milk changes the taste of the coffee completely. I did hear that they're re-jigging their own brand Soya milk to taste better so I'll try again in the future.

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Xander Myles . 2022-07-04

MORE AT Google

This place is becoming a dump, Toilets are disgusting never any soap, service getting worse tables filthy, rude cheeky staff, forget your order then because they don't clear tables, have a go at me for sitting at one with someone else's tray. Find some manners and gut the place. Coffee Pots get a grip of this place.

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Gary Simpson . 2022-05-21

MORE AT Google

Went this morning with my daughter for breakfast coffee and toasties was great as usual, staff were nice and good at their jobs, thanks again 👍

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Denis Ryan . 2022-03-19

MORE AT Google

Always efficient service with a smile 😁

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Why So Serious . 2022-03-13

MORE AT Google

Pork chipolata sausages on a roll are great

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Liam McDowell . 2022-03-12

MORE AT Google

Nice place and nice staff. Been in a few times and always lovely service. The only issue is the toilets are always extremely dirty which has put me off from coming back to this costa again.

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Holley McGill . 2022-02-12

MORE AT Google

Lovely staff, great menu choices

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Laura Peasley . 2022-01-31

MORE AT Google

Great staff and coffee but shame about changing the soya milk :-( now makes the coffee taste too sweet. Will be switching back to Nero's

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Julian Collier . 2022-01-19

MORE AT Google

One of three Costa shops innFalkirk. This one's right beside Tesco. Caffein first, shopoing second!

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Douglas Errington . 2022-01-15

MORE AT Google

Pleasant staff, plenty of seat choices.

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Anne Wallace . 2021-12-22

MORE AT Google

This Costa in Falkirk is our favourite one! Staff well trained and helpful, coffee always nice and hot and just as expected. Plenty choice of cakes, toasties, biscuits etc. I use the loos in this store and as I'm disabled, it means a lot that they are always spotless.It's evident the staff here act as a team and I would recommend visiting this Costa to anyone.

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Alison Urquhart . 2021-12-13

MORE AT Google

Just been served by a very rude member of staff. Got my order wrong then was very arrogant.

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Jamesy M . 2021-12-11

MORE AT Google

Had our puppy at the vets in falkirk and popped into Costa before we came home. It's great that you can take dogs into the Costa at the Retail Park

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Carolyn Bradley . 2021-12-04

MORE AT Google

Quick service, friendly staff, tables clean, not too busy and hot chocolate and salted caramel brownie were very tasty!

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Debbie . 2021-11-30

MORE AT Google

What you would expect from a cafe.

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Garry Walling . 2021-11-29

MORE AT Google

Popped in with a colleague. Got a standard "Meal Deal" sannie and a bottle of coke (like identical to the £3 ones in Tesco, Asda, etc) Cost £6.40. Absolute rip off. Any one of the dozens of cafes with a 2m walk could do better for about £4. Not rushing back in there any time soon. 😂🙈

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Calum Renton . 2021-11-10

MORE AT Google

Coffee is great prices aren't it Costa a lot to drink there 😀 not my idea of cheap and cheerful

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Kurtis McTaggart . 2021-11-05

MORE AT Google

Christmas menu is back but no spiced apple tea this year. Always busy so must be good. Prefer the hot drinks here to the warm drinks Kirk Wynd branch serve.

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Iain Gow . 2021-11-05

MORE AT Google

Great, coffee & very welcoming atmosphere

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Wendy Mcclelland . 2021-10-24

MORE AT Google

No student discounts at all, cups filled too much and spilled everywhere. Staff helpful though. Staff great, Costa needs to revise it's prices

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Robert Cecil . 2021-10-12

MORE AT Google

Very busy coffee shop, staff managed well, and of course the coffee was great

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Sharon Singleton . 2021-09-20

MORE AT Google

The worst sit in coffee experience ever. Arrogant Staff (especially during Covid) who have suddenly become experts in upholding the law. Eh, did I come here for an overpriced coffee, or a covid debate by an uneducated seventeen year old? Best avoided. There are two ‘local’ cafes over the road where the staff are very welcoming and pleasant.

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SK Bob . 2021-08-30

MORE AT Google

Air conditioning on full blast and wasn't a hot day and staff weren't mega friendly either. Enjoyed our hot chocs but much prefer the Grangemouth branch.

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Caroline Mkwebu . 2021-08-07

MORE AT Google

Very friendly and helpful staff

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Gillian McMenemy . 2021-07-29

MORE AT Google

As far as we could see this "Costa Coffee" was inside the Tesco petrol station shop! However, it appears Google Maps is poor at giving directions to the shop & puts you at Tesco's petrol station instead!

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Mike Brand . 2021-07-09

MORE AT Google

Coffee was nice, seats outside or inside, but socialy distant so only half of the tables were in use. Staff we very attentive.

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amanda burgess . 2021-07-09

MORE AT Google

Friendly staff, great atmosphere. Great coffee and plenty of seating

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Pauline Jack . 2021-06-20

MORE AT Google

Great service , super nice staff

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Arkham Asylum No1 orderly . 2021-06-19

MORE AT Google

Great staff and they always have decaff

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jackie brodie . 2021-06-12

MORE AT Google

I would love to go and get a hot coffee no matter if I ask for extra hot or not its still just warm and I have to drink it really quick before it goes cold

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Arlene Dryland . 2021-06-10

MORE AT Google

Great service coffee nice and cake.

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Pamela Binnie . 2021-06-06

MORE AT Google

Served quickly. Lots of space to sit and relax before starting driving again

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Alan Nutt . 2021-06-06

MORE AT Google

didn't appreciate the attitude given out by the members of staff, on sitting at a table outside with my elderly grandparents who are approximately 90 years old a female member of staff approached saying "You shouldn't sit down until you have done track and trace", not realising that I was filling it out at that exact moment for everyone, on going into the store I then watched a poor lady trying to figure out how to use the track and trace QR code with staff laughing at her and making jokes with extremely derogatory language. Appaled by the staff members who were working on Tuesday the 1st of June 2021 about 1400. Will not be back, don't want to listen to their vile language or put up with their attitude again

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Jack Hackett . 2021-06-03

MORE AT Google

Great service and friendly staff

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Alexander Mcdougall . 2021-05-31

MORE AT Google

Friendly staff. Nice and clean and quick service.

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charlene fullerton . 2021-05-18

MORE AT Google

Clean, staff attentive and caring

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Donna MacKenzie . 2021-05-16

MORE AT Google

Excellent service by the staff and selection of coffee very good

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Alan Reid . 2021-05-07

MORE AT Google

Usual good coffee. Friendly staff.

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Gordon Paterson . 2021-05-01

MORE AT Google

A simple system is in place of lining up outside under cover, placing your order and then waiting a minute or two before having your takeaway coffee brought out to you.

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Charlie Morris . 2021-04-14

MORE AT Google

Very friendly staff and as always amazing coffee.

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Christiana Maxi B (ex-Himaira) . 2021-03-22

MORE AT Google

Signage could have been better to indicate there was a separate queue for collecting drinks ordered through the app.

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David McGowan . 2021-02-15

MORE AT Google

Costa coffee Falkirk retail park 👌 simply just the best. The staff are first class, always willing to please and help. They all deresve recognition 👏. I love the atmosphere inside. I'd go everyday if I could. Well done to you all 😃😃

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d oz . 2021-01-03

MORE AT Google

It's a typical Costa. Some very friendly staff but others are just cold and come across as rude. They have signs up telling you be nice to the staff. This should work both ways. I asked for no cream the barsita was rude.

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Frank J McGuire . 2020-12-29

MORE AT Google

Table service after ordering should stay! Not just during social distancing. More personal service. Staff are friendly and efficient.

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Tracey Anne Macintyre . 2020-12-20

MORE AT Google

Excellent and very well organised

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Sheila Stewart . 2020-12-16

MORE AT Google

Popped in for a couple of coffees. Both of us have quite strict dietary needs, but the lovely staff weren't fazed at all and produced delicious coffees. Can't wait to visit again and sit inside .

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397susany . 2020-12-10

MORE AT TripAdvisor

Its an over priced Coffee shop, the Mrs likes it so thats that tbh

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Ken Thomson . 2020-12-10

MORE AT Google

Went in to get my daughter a take away hot chocolate. Ordered fine.. Went to collect & was met by a ignorant middle aged woman who seemed to think she can speak to customers however she pleases because I said I didn't want cream as they had made a mix up & put cream on my drink. I was told next time ask for no cream (I can assure there won't be a next time especially when you speak to your customers with that attitude) when I wasn't asked in the 1st place which I mentioned..Lesson in customer service & manners wouldnt go miss for this woman not that I think it will help her attitude as she clearly takes great pride in talking about customers once they walk away from counter

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kann1986 . 2020-12-07

MORE AT TripAdvisor

Im a frequent visitor to this place, thought I’d get into Xmas spirit and order mince pie. Server asks if I want cream so I said yes. Got my bill and was charged 50p for a scoosh of cream, what a complete rip off as I was not informed they charged for this when I ordered.

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vincent mcguire . 2020-12-01

MORE AT Google

Alway a great service and lovely staff!

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Elizabeth Donoghue . 2020-11-27

MORE AT Google

I had a great coffee and toastie.

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Chistine Haldane . 2020-11-18

MORE AT Google

We entered the shop and i sat at a table which was dirty, it had sugar on the table and there was a cup and napkins from previous customer. I had assumed that a staff member would have came over and cleaned the table but they didn’t, the 3 of them stood chatting away. So i ended up cleaning it myself. I also noticed that the windows behind us were covered in hand prints too. Given the current coronavirus outbreak you would think they would have their cleanliness at a high standard. There was also a group of about 9/10 people from a funeral all seated together. They did originally sit at the front of the shop but for obvious reasons, you know how no more than 2 households can mix yet there must have been a lot more in this party mixing. They were sat at the back of the shop. The visit just wasn’t great at all. The staff were not friendly and welcoming. The tables were dirty, the glass and walls dirty behind us. It just wasn’t a good visit. I did email them over 2 weeks ago and it seems Customer Service overall is poor and they didn’t bother getting back to me.

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Dondarondon17 . 2020-11-06

MORE AT TripAdvisor

Best costa cafe in falkirk missing all your friendly faces lovely staff hope to see you all soon give my love to stacey debbie and erin from faye

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Faye Martin . 2020-11-05

MORE AT Google

Arrogant staff who make you feel as if t a privilege to be there. hostile and very cheeky towards customers. It doesn't get any worse.

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skinnybob22 . 2020-11-03

MORE AT TripAdvisor

Just popped in for a takeaway soya hot choc and a wee chocolate and hazelnut cookie. Hot choc was indeed hot and the cookie was scrumptious. Staff friendly and efficient. What more could you ask for.

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Kathy Easton . 2020-11-01

MORE AT Google

I have been going to Costa as falkirk retail park for a little o er 2 years, daily sometimes more than once a day, I thought all the staff were pleasant, funny, respectful etc, which I believed they were until the track and trace covid and that's when certain individuals Egos came to play, whilst being asked in the que to track and trace, I have felt belittled, discriminated, upset beyond belief management and then higher management lying and speaking about customers, all whilst taking my money on a daily basis, DISCRIMINATION at its highest, I have been asked to leave premises for malicious lies and propoganda this is absolute disgusting for any establishment, and for Costa to do nothing speaks volumes 😭🤮

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MamaBare Scotland . 2020-10-27

MORE AT Google

Not enough staff, coffee tasted burnt

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Alexandra Mian . 2020-10-16

MORE AT Google

Very good flat white, and respectfully taking care with social distancing

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David Spooner . 2020-10-15

MORE AT Google

Pretty standard Costa, but not exceptional service or layout compared to others

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Chris Horne . 2020-10-12

MORE AT Google

For all your coffee needs and covid friendly

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Paul Karte . 2020-09-25

MORE AT Google

Helpful staff, clean, plenty of space

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Dugald MacGilp . 2020-09-16

MORE AT Google

Happy to see them back open and that once again we can go in and sit down to enjoy a good coffee

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Bobby Lawson . 2020-08-30

MORE AT Google

Sitting outside in the sun was nice

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ALEX B BOWIE . 2020-08-27

MORE AT Google

Coffee is way to hot, my lid wasn't closed properly and burnt my hand

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Kamil N . 2020-08-27

MORE AT Google

Visited on Saturday afternoon..very glad to see strict social distancing was in place ..used track in trace on my fone (with help from staff ) felt very safe ,from start to finish .The staff were great as was my coffee and cake, thank-you.

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Daydream824204 . 2020-08-23

MORE AT TripAdvisor

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