Based on 462 opinions finded in 2 websites
Based on 462 opinions finded in 2 websites
Nº 1263 in 1921 in Cardiff
Nº 211 of 291 Other cuisines in Cardiff
Opinions
Really friendly and efficient service from very kind Jack!
Molly at Meadowside Yoga . 2024-02-29
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Haven't used this branch before, but plenty of others, for comparison. Few words and no welcome from staff present on this occassion. Order issue dismissed. Bacon bap, tasteless and doughy.
Jennifer Donovan . 2024-02-23
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Amazing service. They were really lovely and patient despite us not realising it was closing time! Kind and courteous.
Myfanwy Healan . 2024-02-06
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Their coffee is always good and reliable.
David Vannet . 2023-10-29
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Staff were very friendly and great with my little one who loved her babycchino!
sarah lane . 2023-10-09
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Great place to relax and drink coffee and cake
Reginald Rohman . 2023-09-17
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We had two lovely men serving us today and the service was outstanding!
Lucy Gray . 2023-09-17
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Fantastic place , with air condition in side , lovely furniture , great staff , tidy and polite, fast enough to get your drink , clean and nice atmosphere , Costa doing very well thanks, wish there is different culture songs too , one of them Arabic would be great atmosphere ever
Sunshine . 2023-09-13
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Standard Costa. Could be little cleaner, esp toilets.
Mark Campion . 2023-09-12
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Toilet very dirty on 2 visits hence will not be returning.disabled and baby room out of order.
Hazel Beavis . 2023-09-03
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Love Costa coffee. Parking space good Staff friendly and polite Cakes are lush. A little expensive but worth it
Lisa MacNeil . 2023-08-03
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It was a nice environment on a nice summer day.
Omotola Raheem . 2023-06-27
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Really lovely staff here! They're all lovely but Connor is especially wonderful!
Gina Sheehan . 2023-06-21
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Clean and spacious coffee house with awesome vegan food options, also the staff here are brilliant! Friendly service and great coffee.
Alex Davies . 2023-05-07
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Better than usual, I've been disappointed with Costa for a good few years but both our coffee drinks were better than usual.
Kavita Favelle . 2023-04-15
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Staff too busy talking and not serving and latte was gross! Won’t be coming here again. Also sign on door stating they’re closing at 5pm due to lack of staff. More likely people walk out because staff are just hanging around.
K Wales . 2023-03-13
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Hot chocolate was luke warm just, the staff we like robots no interaction with the customers. Carrot cake got them 3 stars and I would give service -1 if that was possible will not be going there again. There tablets and floor could also do with a good clean as sticky and dirty. The other costa in pentwyn is so much more nicer staff are friendly and chatty drinks are always lovely and hot, food nice and hot, tables cleaned regularly they really could teach the others how to be successful.
Joe Cox . 2023-02-02
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A good Costa Coffee shop. Plenty of seating inside. Good service and a good coffee made. Always stocked with food. Our regular stop off of shopping in the busy retail park area it is situated on.
Dean Harvey . 2023-01-31
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Always a reliable Costa with friendly staff 👌
Matthew Powell . 2023-01-14
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The atmosphere is cosy and warm except I am disappointed that quite a few of the leather chairs seats are terribly torn, that's the only reason I didn't give full stars. The staff are very happy and friendly. Some staff crack jokes too lol 😂 nice touch!! They make amazing coffee every single time and the best part is staff having the patience and care to suggest alternatives to say my regular coffee. Back before you know it, just some of the chairs need updating please & I'll update my review🙏❤️
Papia Roy . 2023-01-11
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I can't fault Costa for always providing a great service. The staff are friendly and enthusiastic while serving the best coffee and treats. Same experience dining in or taking away.
David Hamblin . 2022-11-26
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Coffee was lovely the cheese toasty really tasty but the staff were so miserable 😕 It was a birthday treat for my friend and they left us feeling miserable too. Such a shame.
Deborah Wright . 2022-11-23
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Easy parking, great outdoor seating area when it is not raining.
Mohamed Mostafa . 2022-10-02
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Drinks luke warm. But definitely better than the one in church rd. At least they dont ignore customers standing at the till.
maria lester . 2022-08-06
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Work related, Leicester offered a drink but not Wales ☹
James “Alecs Boy” Honeyman . 2022-06-22
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Very nice coffee shop with good coffee and fresh cakes.
Mary-Ellen Roden . 2022-05-29
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Like every coata, perfect quality and service
dan ganea . 2022-05-24
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States open 8 till 5 get here at 8:22 all locked up staff walking around inside opening times clearly visible on door. Not good enough!
Joe Molloy . 2022-05-22
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Place was very clean, staff were friendly. Food and drink exactly what you'd expect from Costa. Great.
Lynda Cully . 2022-04-20
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My favourite brand of coffee. Lots of hot and cold drinks on offer as well as food. Seating inside and out.
Nicola Broadhurst . 2022-04-09
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Available tables stacked with used cups plates etc had to find and wait to be cleared product usual good standard
Ray Meek . 2022-03-31
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A lovely little Costa! It's always busy, but very clean inside, lovely staff, and lovely drinks 😊
Claire Calford . 2022-03-17
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People working here are always so kind and eager to help . It's a shame it closes at 5, but otherwise highly recommended
Jay . 2022-02-17
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It's ok, usual standard. Although seating is reasonably spaced, not sure if adequate ventilation.
Gill Hilton . 2021-12-08
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Very polite staff. Treated my young daughter very nicely. Quiet place to have a bite. Highly recommended.
James Galea . 2021-12-06
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Where can I start it's not often we go to the Costa by asda pontprennau we always use the one on Newport Rd much nicer staff , put it this way the girl who served me may aswell have poured it on the tray and given me a straw, asked for extra hot and got tepid asked for a gingerbread latte( and if you know the film falling down with Michael Douglas then you'll remember the burger scene)enough said won't be going there again.
alfie dolby . 2021-10-29
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Polite friendly staff. Clean facilities. One way system and hand sanitizers available. Cake was yummy too!
Julie-Ann Park . 2021-10-13
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Staff friendly as always and quality coffee. Only issue was that I couldn't use my points but that was Costa company issue and not a local one.
Tim Evans (timbodevans) . 2021-09-23
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Coffee is lush ... lemon muffins r great too .... staff friendly and welcoming ..
Sylvia Thomas . 2021-08-21
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Lovely staffs and good service.
Farshad Eshghabadi . 2021-08-15
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First time visit here today. Very clean and tidy. Efficient friendly service. Low stock on some food items even though we were there quite early. Plenty of parking spaces. Would happily visit again.
Barrie Evans . 2021-08-02
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Great care taken over test and trace. Tables disinfected between customers.
Stuart Macpherson . 2021-07-06
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Nice decorations quiet and comfortable place to meet friends
anna young . 2021-07-04
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Great coffee. Friendly and welcoming staff
Becky . 2021-06-17
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Always love a Costa! Nice and quiet at 2.30pm. Lunchtime rush was over. Plenty of empty seats.
Patricia Hughes . 2021-06-16
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Exceptional staff and service. Excellent.
Pat Morgan . 2021-06-07
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Nice coffee shop. Lovely to drink inside, now. Spaced out well within, helping you feel safe.
jane jones . 2021-05-18
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Friendly staff however upon visiting you need government ID (which I dont have/routinely carry) for track and trace. I wont be visiting again.
Rhys . 2021-05-18
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Good coffee however no welcome what so ever.
Jomijas Jomijas . 2021-05-11
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No outdoor seating. Server forgot part of the order so we had to go back inside
Madeley Willis . 2021-05-03
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Nice staff but pricey for coffee and cakes...
John Holland . 2021-04-29
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Its getting to be a habit hour long walk and a coffee &takeaway toasty halfeway
Colin Evans . 2021-02-05
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Staff always very helpful and friendly. Service is good but they need to stop this card only business some people don't have cards especially elderly and some have to cancel cards if lost or stolen
Rhiannon Thomas . 2021-01-05
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Good coffee and good service. A lovely place to visit..
liza butler . 2020-12-30
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Staff welcoming and helpful. All covid regulations being followed too.
MC Davies . 2020-12-10
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Very disappointed with our visit this morning. We are two vegans and asked a staff member if any of the Christmas drinks were vegan, he then got his manager. The manager said "we've had this with vegans before, none of our Christmas drinks are vegan" Us: oh ok no problem, is your hot chocolate vegan, we're only asking because we see on Facebook that it is but thought we'd double check Manager: I can show you the folder if you want, hot chocolate isn't vegan. Us: no problem at all Manager: now can you move forward so I can let more people into the building, and then apologised to the two people behind us for the long wait insinuating it was us that was holding everyone up . The manager also said to us the information is all on the website in a rude way in front of other customers making out we were the reason there was a hold up. He then got the order wrong of the customer next to us. I used to work for Costa, the busiest Costa in Cardiff. He doesn't seem to have good communication skills with customers and can't deal with stress it seems. He did not offer us any alternative and suggest anything that was vegan so we ordered a latte with soya milk, the barista did not use the right jug as it previously had cocoa powder in with normal milk. We were made to feel a big inconvenience, we won't be coming to this store again, very disappointed, I wouldn't have dreamed talking to customers like that when I worked in park place Costa years ago. I think the manager's name badge said Ryan, he then proceeded to be very upbeat and nice to subsequent customers when it became quieter. On a positive note, the vegan toastie we tried was delicious, we'll be having this again at a different store.
Lucy Walker . 2020-12-05
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Big shout out to Ryan for excellent customer service today. You went above and beyond to ensure customers were safe and happy. Such a lovely enthusiastic man.
Lisa Jones . 2020-11-21
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My daughter had an uber eat delivery this Morning .There was a problem and Josh from costa sorted it straight away great service thank you a lovely member of staff 👍
J P . 2020-10-18
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PLEASE LABEL THE CUPS! coffee is always great but ordering today from uber eats I had no idea which of my coffees was which. I ordered a honeycomb latte and cappuccino and honestly had no idea how to tell them apart
Sam Jones . 2020-10-10
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Great coffee. Very clean, only so many people allowed in.
Jackie Timothy . 2020-08-28
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Handy right in the middle of the retail park. Never much of a queue and the Chao that served me was very friendly and chatty
Tom Hughes . 2020-08-25
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Very well done, felt safe, everything clean and organised.
Fiona Heard . 2020-08-23
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Smashing, friendly staff, social distancing is 👌
Lee Dutton . 2020-08-13
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Coffee was good, esp the Frostino's. Only issue was service was very slow, possibly need more staff.
Zulfikar Ali . 2020-08-13
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Nice, clean store with good parking. Recommend the coconut milk if you find the coffee a bit bitter.
Ben Swales . 2020-08-08
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Reasonably friendly. Coffee ok. Belgian bun was stale and had to be replaced. Too many dirty tables. Banners outside ripped to shreds, scruffy. Who really cares anymore? Needs leadership and some basic maintenance. Coca Cola have the resources, so use them.
Hemsworth . 2020-03-11
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Really friendly staff, cracking cuppa.
Richard Johnson . 2020-03-01
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Good sevice friendly staff nice food
Lee Morris . 2020-02-22
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Busy but very efficient and pleasant staff.
Debra Reader . 2020-02-11
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Mediocre coffee, mediocre cakes and too expensive prices.
Richard Alasdair Denton . 2020-01-29
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Lovely hot coffee, love having lactose free milk. Staff great
Steph Murray . 2020-01-22
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Always friendly staff, even when it's crowded, fav place for coffee
Andy Davis . 2020-01-03
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A good Costa coffee great location by asdas and friendly staff. Plenty of room, clean and tidy
Richard Thomas . 2019-12-28
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They make the best coffees in the world people of bristol should go to costa it's the best
Liam Orchard . 2019-12-24
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I’m appalled by the dreadful service received today asked for toasted sandwich after long shopping trip Took to the counter to be told the machine has gone into back up mode. Decided to have carrot cake and a latte. Both were put into bag and take away cup Wasn’t asked if that’s what I wanted or my daughter wanted. Subsequent customers received the same could care attitude. Discussed
Dawn J . 2019-12-12
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Good coffee, though carrot cake was a bit too sweet and dry for my tastes. This particular outlet is also a bit busy for the size and hence not as cosy as other Costas.
Dom . 2019-12-10
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Amazing staff, always helpful and a fab conversation! Beautiful coffee!
Georgia-Tracey Ireland . 2019-11-29
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Coffee was great and staff were polite, but the toilets were absolutely disgusting
Luke Johns . 2019-11-21
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Any costa you go to is good and ok if you are in a wheelchair
richard rees . 2019-11-01
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Good staff and good value for money.
Dave Goaman . 2019-10-25
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Got to say it's wonderful, because I've got a card.
Alan Wilks . 2019-10-20
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Staff were extremely hard working, but the dynamic set up by Costa needs work. Only one Barista able to use the espresso machine. Set up is inefficient and needs a rethink to limit queuing time.
Kinsey . 2019-10-06
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I have been to Cardiff Gate Costa a few times due to mainly the Costa reputation and the perfect location. It is one of our regular meeting places. We just walk in. There is always enough seatings. Ample car park for the whole Retail Park. There is outside seating too. Clean place. Nice tables, chairs and leather sofas. The display window is very attractive. Ordering is very easy. Getting your food is very quick. They accept cash or cards. They have variety of fresh cakes, cookies, biscuits, sandwiches, panini that can be served hot or cold. The tea is served in teapots, which I like. Today we had carrot, lemon drizzle and banana walnut cakes. I fully recommend it.
emanmahmoud1 . 2019-09-23
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Unfortunately the dishwasher broke and had to have our drinks in a takeaway cup. Husband couldn't drink out of cup, so went without as wasn't offered to wash a cup for him, poor.
Leann Dando . 2019-09-21
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Nice venue, plenty of light. Service today rather flat and disappointed that there was no skinny milk available. However all clean and tidy with no crockery left on tables.
Alan Chase . 2019-09-01
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GREAT STAFF. LOVELY PLACE. Fully Recommend this Branch. A+
Wendy Smith . 2019-08-09
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Fast service, plenty of space to sit, great coffee
Energie Fitness Cardiff St Mellons . 2019-07-28
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Your standard costa coffee with your normal coffee shop vibe. Gets rather busy at standard peak feeding times but I have never struggled for a seat. Staff are polite and the place is kept clean and tidy.
Jonathan Bebb . 2019-07-16
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It's a nice place to meet friends. Busy though. Xx
Michelle Bassett . 2019-06-20
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Good coffee, nice friendly atmosphere.
Stephen White . 2019-06-09
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Very nice cup of tea and excellent service from a very nice young lady.
Denise Patten . 2019-05-24
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A drink dispensing place should not have wobbly tables.
Terry Darcy . 2019-05-23
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U guys are great. It's not.the coffee that makes my day its you guys and the customer service you provide. You get to know your customers and are always welcoming so for me to be stood next a very rude man today was almost impossible to not say anything. And I do apologise for the very small words I did say to him. Continue being you, you are all a credit to your company !!!
Kate Mccarthy . 2019-05-19
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My local Costas, staff are always good and polite. It’s a great location in Cardiff Gate and perfect for meeting friends for a catch up. Baristas are good and coffee art has always been very nice (the baristas at least makes an effort). Seating area is cosy and if you need WiFi, it’s surprisingly fast and reliable here.
Tung Chung . 2019-05-04
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Loves my costa at least twice a WK..
Liz Steer . 2019-04-20
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This is my regular Costa visiting around 5 times a week with my wife. Best in Cardiff near Jct 30 M4. If Sophie's (Assistant Manager) on You must ask her to do a Bear on the top of of your Flat White. It's brilliant . Will try and upload my photo. Staff all very friendly. Only negative is that it can be very busy at times.
Roger Pearce . 2019-03-15
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I work in the same retail park so I'm a regular here and the staff are wonderful. Always have a chat and remember my order. Makes a big difference in your day
bethan woodley . 2019-02-09
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Horrible manager very rude and impatient not to mention lazy and the staff always leave the bar un-maned to chat out the back also the coffee is very poor
Rordon gamsay . 2019-02-01
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Same good service as usual, good food and great coffee.
Ieuan Davies . 2019-01-24
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Lovely coffee with lovely company. Nice and warm in there
Joy Fording . 2019-01-21
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Disgusting service. Ppl standing in a queue and customer service asian guy didn't even ask for help. Just standing and watching ppl. When I asked for service he said THIS TILL IS CLOSED. But he didnt even mentioned to jump on the secend ..lazy
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