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3,8

Based on 462 opinions finded in 2 websites

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Nº 1263 in 1921 in Cardiff

Nº 211 of 291 Other cuisines in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH.. coffeechocolate

Score

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Really friendly and efficient service from very kind Jack!

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Molly at Meadowside Yoga . 2024-02-29

MORE AT Google

Haven't used this branch before, but plenty of others, for comparison. Few words and no welcome from staff present on this occassion. Order issue dismissed. Bacon bap, tasteless and doughy.

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Jennifer Donovan . 2024-02-23

MORE AT Google

Amazing service. They were really lovely and patient despite us not realising it was closing time! Kind and courteous.

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Myfanwy Healan . 2024-02-06

MORE AT Google

Their coffee is always good and reliable.

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David Vannet . 2023-10-29

MORE AT Google

Staff were very friendly and great with my little one who loved her babycchino!

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sarah lane . 2023-10-09

MORE AT Google

Great place to relax and drink coffee and cake

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Reginald Rohman . 2023-09-17

MORE AT Google

We had two lovely men serving us today and the service was outstanding!

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Lucy Gray . 2023-09-17

MORE AT Google

Fantastic place , with air condition in side , lovely furniture , great staff , tidy and polite, fast enough to get your drink , clean and nice atmosphere , Costa doing very well thanks, wish there is different culture songs too , one of them Arabic would be great atmosphere ever

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Sunshine . 2023-09-13

MORE AT Google

Standard Costa. Could be little cleaner, esp toilets.

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Mark Campion . 2023-09-12

MORE AT Google

Toilet very dirty on 2 visits hence will not be returning.disabled and baby room out of order.

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Hazel Beavis . 2023-09-03

MORE AT Google

Love Costa coffee. Parking space good Staff friendly and polite Cakes are lush. A little expensive but worth it

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Lisa MacNeil . 2023-08-03

MORE AT Google

It was a nice environment on a nice summer day.

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Omotola Raheem . 2023-06-27

MORE AT Google

Really lovely staff here! They're all lovely but Connor is especially wonderful!

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Gina Sheehan . 2023-06-21

MORE AT Google

Clean and spacious coffee house with awesome vegan food options, also the staff here are brilliant! Friendly service and great coffee.

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Alex Davies . 2023-05-07

MORE AT Google

Better than usual, I've been disappointed with Costa for a good few years but both our coffee drinks were better than usual.

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Kavita Favelle . 2023-04-15

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Staff too busy talking and not serving and latte was gross! Won’t be coming here again. Also sign on door stating they’re closing at 5pm due to lack of staff. More likely people walk out because staff are just hanging around.

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K Wales . 2023-03-13

MORE AT Google

Hot chocolate was luke warm just, the staff we like robots no interaction with the customers. Carrot cake got them 3 stars and I would give service -1 if that was possible will not be going there again. There tablets and floor could also do with a good clean as sticky and dirty. The other costa in pentwyn is so much more nicer staff are friendly and chatty drinks are always lovely and hot, food nice and hot, tables cleaned regularly they really could teach the others how to be successful.

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Joe Cox . 2023-02-02

MORE AT Google

A good Costa Coffee shop. Plenty of seating inside. Good service and a good coffee made. Always stocked with food. Our regular stop off of shopping in the busy retail park area it is situated on.

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Dean Harvey . 2023-01-31

MORE AT Google

Always a reliable Costa with friendly staff 👌

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Matthew Powell . 2023-01-14

MORE AT Google

The atmosphere is cosy and warm except I am disappointed that quite a few of the leather chairs seats are terribly torn, that's the only reason I didn't give full stars. The staff are very happy and friendly. Some staff crack jokes too lol 😂 nice touch!! They make amazing coffee every single time and the best part is staff having the patience and care to suggest alternatives to say my regular coffee. Back before you know it, just some of the chairs need updating please & I'll update my review🙏❤️

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Papia Roy . 2023-01-11

MORE AT Google

I can't fault Costa for always providing a great service. The staff are friendly and enthusiastic while serving the best coffee and treats. Same experience dining in or taking away.

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David Hamblin . 2022-11-26

MORE AT Google

Coffee was lovely the cheese toasty really tasty but the staff were so miserable 😕 It was a birthday treat for my friend and they left us feeling miserable too. Such a shame.

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Deborah Wright . 2022-11-23

MORE AT Google

Easy parking, great outdoor seating area when it is not raining.

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Mohamed Mostafa . 2022-10-02

MORE AT Google

Drinks luke warm. But definitely better than the one in church rd. At least they dont ignore customers standing at the till.

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maria lester . 2022-08-06

MORE AT Google

Work related, Leicester offered a drink but not Wales ☹

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James “Alecs Boy” Honeyman . 2022-06-22

MORE AT Google

Very nice coffee shop with good coffee and fresh cakes.

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Mary-Ellen Roden . 2022-05-29

MORE AT Google

Like every coata, perfect quality and service

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dan ganea . 2022-05-24

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States open 8 till 5 get here at 8:22 all locked up staff walking around inside opening times clearly visible on door. Not good enough!

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Joe Molloy . 2022-05-22

MORE AT Google

Place was very clean, staff were friendly. Food and drink exactly what you'd expect from Costa. Great.

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Lynda Cully . 2022-04-20

MORE AT Google

My favourite brand of coffee. Lots of hot and cold drinks on offer as well as food. Seating inside and out.

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Nicola Broadhurst . 2022-04-09

MORE AT Google

Available tables stacked with used cups plates etc had to find and wait to be cleared product usual good standard

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Ray Meek . 2022-03-31

MORE AT Google

A lovely little Costa! It's always busy, but very clean inside, lovely staff, and lovely drinks 😊

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Claire Calford . 2022-03-17

MORE AT Google

People working here are always so kind and eager to help . It's a shame it closes at 5, but otherwise highly recommended

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Jay . 2022-02-17

MORE AT Google

It's ok, usual standard. Although seating is reasonably spaced, not sure if adequate ventilation.

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Gill Hilton . 2021-12-08

MORE AT Google

Very polite staff. Treated my young daughter very nicely. Quiet place to have a bite. Highly recommended.

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James Galea . 2021-12-06

MORE AT Google

Where can I start it's not often we go to the Costa by asda pontprennau we always use the one on Newport Rd much nicer staff , put it this way the girl who served me may aswell have poured it on the tray and given me a straw, asked for extra hot and got tepid asked for a gingerbread latte( and if you know the film falling down with Michael Douglas then you'll remember the burger scene)enough said won't be going there again.

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alfie dolby . 2021-10-29

MORE AT Google

Polite friendly staff. Clean facilities. One way system and hand sanitizers available. Cake was yummy too!

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Julie-Ann Park . 2021-10-13

MORE AT Google

Staff friendly as always and quality coffee. Only issue was that I couldn't use my points but that was Costa company issue and not a local one.

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Tim Evans (timbodevans) . 2021-09-23

MORE AT Google

Coffee is lush ... lemon muffins r great too .... staff friendly and welcoming ..

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Sylvia Thomas . 2021-08-21

MORE AT Google

Lovely staffs and good service.

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Farshad Eshghabadi . 2021-08-15

MORE AT Google

First time visit here today. Very clean and tidy. Efficient friendly service. Low stock on some food items even though we were there quite early. Plenty of parking spaces. Would happily visit again.

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Barrie Evans . 2021-08-02

MORE AT Google

Great care taken over test and trace. Tables disinfected between customers.

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Stuart Macpherson . 2021-07-06

MORE AT Google

Nice decorations quiet and comfortable place to meet friends

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anna young . 2021-07-04

MORE AT Google

Great coffee. Friendly and welcoming staff

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Becky . 2021-06-17

MORE AT Google

Always love a Costa! Nice and quiet at 2.30pm. Lunchtime rush was over. Plenty of empty seats.

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Patricia Hughes . 2021-06-16

MORE AT Google

Exceptional staff and service. Excellent.

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Pat Morgan . 2021-06-07

MORE AT Google

Nice coffee shop. Lovely to drink inside, now. Spaced out well within, helping you feel safe.

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jane jones . 2021-05-18

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Friendly staff however upon visiting you need government ID (which I dont have/routinely carry) for track and trace. I wont be visiting again.

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Rhys . 2021-05-18

MORE AT Google

Good coffee however no welcome what so ever.

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Jomijas Jomijas . 2021-05-11

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No outdoor seating. Server forgot part of the order so we had to go back inside

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Madeley Willis . 2021-05-03

MORE AT Google

Nice staff but pricey for coffee and cakes...

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John Holland . 2021-04-29

MORE AT Google

Its getting to be a habit hour long walk and a coffee &takeaway toasty halfeway

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Colin Evans . 2021-02-05

MORE AT Google

Staff always very helpful and friendly. Service is good but they need to stop this card only business some people don't have cards especially elderly and some have to cancel cards if lost or stolen

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Rhiannon Thomas . 2021-01-05

MORE AT Google

Good coffee and good service. A lovely place to visit..

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liza butler . 2020-12-30

MORE AT Google

Staff welcoming and helpful. All covid regulations being followed too.

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MC Davies . 2020-12-10

MORE AT Google

Very disappointed with our visit this morning. We are two vegans and asked a staff member if any of the Christmas drinks were vegan, he then got his manager. The manager said "we've had this with vegans before, none of our Christmas drinks are vegan" Us: oh ok no problem, is your hot chocolate vegan, we're only asking because we see on Facebook that it is but thought we'd double check Manager: I can show you the folder if you want, hot chocolate isn't vegan. Us: no problem at all Manager: now can you move forward so I can let more people into the building, and then apologised to the two people behind us for the long wait insinuating it was us that was holding everyone up . The manager also said to us the information is all on the website in a rude way in front of other customers making out we were the reason there was a hold up. He then got the order wrong of the customer next to us. I used to work for Costa, the busiest Costa in Cardiff. He doesn't seem to have good communication skills with customers and can't deal with stress it seems. He did not offer us any alternative and suggest anything that was vegan so we ordered a latte with soya milk, the barista did not use the right jug as it previously had cocoa powder in with normal milk. We were made to feel a big inconvenience, we won't be coming to this store again, very disappointed, I wouldn't have dreamed talking to customers like that when I worked in park place Costa years ago. I think the manager's name badge said Ryan, he then proceeded to be very upbeat and nice to subsequent customers when it became quieter. On a positive note, the vegan toastie we tried was delicious, we'll be having this again at a different store.

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Lucy Walker . 2020-12-05

MORE AT Google

Big shout out to Ryan for excellent customer service today. You went above and beyond to ensure customers were safe and happy. Such a lovely enthusiastic man.

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Lisa Jones . 2020-11-21

MORE AT Google

My daughter had an uber eat delivery this Morning .There was a problem and Josh from costa sorted it straight away great service thank you a lovely member of staff 👍

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J P . 2020-10-18

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PLEASE LABEL THE CUPS! coffee is always great but ordering today from uber eats I had no idea which of my coffees was which. I ordered a honeycomb latte and cappuccino and honestly had no idea how to tell them apart

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Sam Jones . 2020-10-10

MORE AT Google

Great coffee. Very clean, only so many people allowed in.

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Jackie Timothy . 2020-08-28

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Handy right in the middle of the retail park. Never much of a queue and the Chao that served me was very friendly and chatty

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Tom Hughes . 2020-08-25

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Very well done, felt safe, everything clean and organised.

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Fiona Heard . 2020-08-23

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Smashing, friendly staff, social distancing is 👌

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Lee Dutton . 2020-08-13

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Coffee was good, esp the Frostino's. Only issue was service was very slow, possibly need more staff.

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Zulfikar Ali . 2020-08-13

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Nice, clean store with good parking. Recommend the coconut milk if you find the coffee a bit bitter.

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Ben Swales . 2020-08-08

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Reasonably friendly. Coffee ok. Belgian bun was stale and had to be replaced. Too many dirty tables. Banners outside ripped to shreds, scruffy. Who really cares anymore? Needs leadership and some basic maintenance. Coca Cola have the resources, so use them.

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Hemsworth . 2020-03-11

MORE AT Google

Really friendly staff, cracking cuppa.

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Richard Johnson . 2020-03-01

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Good sevice friendly staff nice food

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Lee Morris . 2020-02-22

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Busy but very efficient and pleasant staff.

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Debra Reader . 2020-02-11

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Mediocre coffee, mediocre cakes and too expensive prices.

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Richard Alasdair Denton . 2020-01-29

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Lovely hot coffee, love having lactose free milk. Staff great

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Steph Murray . 2020-01-22

MORE AT Google

Always friendly staff, even when it's crowded, fav place for coffee

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Andy Davis . 2020-01-03

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A good Costa coffee great location by asdas and friendly staff. Plenty of room, clean and tidy

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Richard Thomas . 2019-12-28

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They make the best coffees in the world people of bristol should go to costa it's the best

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Liam Orchard . 2019-12-24

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I’m appalled by the dreadful service received today asked for toasted sandwich after long shopping trip Took to the counter to be told the machine has gone into back up mode. Decided to have carrot cake and a latte. Both were put into bag and take away cup Wasn’t asked if that’s what I wanted or my daughter wanted. Subsequent customers received the same could care attitude. Discussed

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Dawn J . 2019-12-12

MORE AT TripAdvisor

Good coffee, though carrot cake was a bit too sweet and dry for my tastes. This particular outlet is also a bit busy for the size and hence not as cosy as other Costas.

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Dom . 2019-12-10

MORE AT Google

Amazing staff, always helpful and a fab conversation! Beautiful coffee!

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Georgia-Tracey Ireland . 2019-11-29

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Coffee was great and staff were polite, but the toilets were absolutely disgusting

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Luke Johns . 2019-11-21

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Any costa you go to is good and ok if you are in a wheelchair

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richard rees . 2019-11-01

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Good staff and good value for money.

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Dave Goaman . 2019-10-25

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Got to say it's wonderful, because I've got a card.

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Alan Wilks . 2019-10-20

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Staff were extremely hard working, but the dynamic set up by Costa needs work. Only one Barista able to use the espresso machine. Set up is inefficient and needs a rethink to limit queuing time.

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Kinsey . 2019-10-06

MORE AT Google

I have been to Cardiff Gate Costa a few times due to mainly the Costa reputation and the perfect location. It is one of our regular meeting places. We just walk in. There is always enough seatings. Ample car park for the whole Retail Park. There is outside seating too. Clean place. Nice tables, chairs and leather sofas. The display window is very attractive. Ordering is very easy. Getting your food is very quick. They accept cash or cards. They have variety of fresh cakes, cookies, biscuits, sandwiches, panini that can be served hot or cold. The tea is served in teapots, which I like. Today we had carrot, lemon drizzle and banana walnut cakes. I fully recommend it.

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emanmahmoud1 . 2019-09-23

MORE AT TripAdvisor

Unfortunately the dishwasher broke and had to have our drinks in a takeaway cup. Husband couldn't drink out of cup, so went without as wasn't offered to wash a cup for him, poor.

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Leann Dando . 2019-09-21

MORE AT Google

Nice venue, plenty of light. Service today rather flat and disappointed that there was no skinny milk available. However all clean and tidy with no crockery left on tables.

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Alan Chase . 2019-09-01

MORE AT Google

GREAT STAFF. LOVELY PLACE. Fully Recommend this Branch. A+

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Wendy Smith . 2019-08-09

MORE AT Google

Fast service, plenty of space to sit, great coffee

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Energie Fitness Cardiff St Mellons . 2019-07-28

MORE AT Google

Your standard costa coffee with your normal coffee shop vibe. Gets rather busy at standard peak feeding times but I have never struggled for a seat. Staff are polite and the place is kept clean and tidy.

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Jonathan Bebb . 2019-07-16

MORE AT Google

It's a nice place to meet friends. Busy though. Xx

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Michelle Bassett . 2019-06-20

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Good coffee, nice friendly atmosphere.

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Stephen White . 2019-06-09

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Very nice cup of tea and excellent service from a very nice young lady.

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Denise Patten . 2019-05-24

MORE AT Google

A drink dispensing place should not have wobbly tables.

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Terry Darcy . 2019-05-23

MORE AT Google

U guys are great. It's not.the coffee that makes my day its you guys and the customer service you provide. You get to know your customers and are always welcoming so for me to be stood next a very rude man today was almost impossible to not say anything. And I do apologise for the very small words I did say to him. Continue being you, you are all a credit to your company !!!

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Kate Mccarthy . 2019-05-19

MORE AT Google

My local Costas, staff are always good and polite. It’s a great location in Cardiff Gate and perfect for meeting friends for a catch up. Baristas are good and coffee art has always been very nice (the baristas at least makes an effort). Seating area is cosy and if you need WiFi, it’s surprisingly fast and reliable here.

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Tung Chung . 2019-05-04

MORE AT Google

Loves my costa at least twice a WK..

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Liz Steer . 2019-04-20

MORE AT Google

This is my regular Costa visiting around 5 times a week with my wife. Best in Cardiff near Jct 30 M4. If Sophie's (Assistant Manager) on You must ask her to do a Bear on the top of of your Flat White. It's brilliant . Will try and upload my photo. Staff all very friendly. Only negative is that it can be very busy at times.

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Roger Pearce . 2019-03-15

MORE AT Google

I work in the same retail park so I'm a regular here and the staff are wonderful. Always have a chat and remember my order. Makes a big difference in your day

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bethan woodley . 2019-02-09

MORE AT Google

Horrible manager very rude and impatient not to mention lazy and the staff always leave the bar un-maned to chat out the back also the coffee is very poor

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Rordon gamsay . 2019-02-01

MORE AT Google

Same good service as usual, good food and great coffee.

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Ieuan Davies . 2019-01-24

MORE AT Google

Lovely coffee with lovely company. Nice and warm in there

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Joy Fording . 2019-01-21

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