Coco Gelato in Cardiff

I always come here regularly, such an amazing vibe with the best desserts in town hands down ! I particularly love the hot chocolate and mocha , and if I eat more than waffles wi th icecream

Tried shakes here yesterday. Shakes were good but the ambience is not that appealing. Otherwise lots of flavours is plus point

Went for a Mother’s Day treat and was treated to chocolate dipped strawberries and after eight mints for free ! There was a slight mix up with the type of ice cream I had ordered on my waffle but the issue was handled so well it wasn’t a negative, it shows what good customer service skills they have! Should have taken a picture of my wonderful waffle with dark cherry and carrot cake ice cream but forgot until afterwards! Always enjoy our visits to cocos 😃

Great food and drinks here. Bit pricy but you get what you pay for!

Whenever I come back here for my order it is always perfect and the service is great all the time. Also, this place have a many different styles of desserts so it has something for everyone if you have different tastes.

Food is lovely , the place was empty and the staff weren’t that helpful at all . Used to be a decent place to take the kids , it’s just seriously lacking any sort of atmosphere or happy staff

Very nice customer service and amazing food. Loved the vibes

Service 0 to be quite honest our order take almost an hour I came with my kids to have just 3 corns of ice cream and we were a bite in a rush they took too long to serve us I should your having the wrong stuff definitely!!

Nice dessert place. Plenty of choice that for sure will satisfy the cravings of most people's sweet tooth. Oreo waffle was perfect but the milkshake could've been nicer with more ice cream!

Been waited for uber order for 30min, she told me 20m wait then 20m again, very rude staff by just asking why order takes ages as customer was constantly ringing and asking for the order takes ages, when asked started shouting like psychopath, had to cancelled order and wasted my 30min and poor customer stranded, such disgrace staffs plz avoid order online from here you won't be able to cancel neither you get order on time disgusting

It was so good we forgot to take pictures 😅 Berry crepe was amazing as well as the ice creams 😊 Definitely coming back!

Magnificent. Well worth the stroll across Cardiff.

Probably visited over 30 times over the years. A photo of a chuck berry sundae from about 5 years ago.

The one young member of staff (I believe may be transgender), is the best member of staff you could ask for. Seriously impressed with her service and attitude. Always welcoming and makes our drinks perfect everytime. All the other servers are hit and miss where the drinks are good or terrible, but hers are awesome. I just hope she knows how good a job she's doing.

Very slow service, cream was totally out of date the food came in different steps for 3 people the ice cream came after 30 and then for the waffle wich is mine came after 40 minutes

Nice Gelato store, plenty of seating and good quality selection of Gelato, they do killer milkshakes especially the Reese cups milkshakes and not bad at £5.95

Excellent choice of ice creams. Friendly and helpful staff. Clean shop and toilets. Only down side is some of the ice cream sundaes are a bit expensive and shop opens after 3pm in mid week

Has gone down hill since my last visit (almost 2 years ago). Service poor, staff swearing, price increases & smaller portions.

Awful! Lost my order!! And all my friends had theirs but then had to wait for me!! And the poor staff are just kids left to run the place

Best desserts ever ! Enough said

Really good sundaes! Staff are so lovely and really nice ambiance in the store

Good sorbet, had the blood orange and green apple. Lots of options. It was very big but felt quite empty when I went.

The gelato shakes were splendid but the crepes and the sundae was disappointing for me and my family because the sundae was awful and the stuff that was in it was not what it said in the description. The crepe was way too sweet.

Increased prices and smaller portion sizes!!!!

Arrived around 19:30 with around 30/40 People in the shop. I waited about 10 minutes to be served after having 3 staff stare right at me. When I was served there was no apology for the wait. The attitude on the staff was terrible. Wouldn’t go back there. Joke of a place!!!

Presentation of my freak shake amazing as normal. But the freak shake board was spilt. I didn't notice this till l hate ate most of the cream on the board. Wooden split boards harbour all mannor of bacteria. I did bring it to the attention of the manager Jemmen(this may not be the correct tall, short haired guy) whose attitude was appalling. Never had a complaint about the board! We you have ate it should have brought it back sooner! I explained l wasn't looking for a refund just bringing it to their attention, to which l got its more attitude. I mentioned environmently health and apparently they have been in and all is fine!

Amazing place. The list of available choices is truly amazing as is the taste of the ice creams available. Sweet helpful staff. Keep it up

Well this didn't disappoint never had ice cream like it so much choice hard to choose ice cream was so delicious and creamy will definitely be going back as I seen the waffles come out while we were waiting I gotta try them

Brought a choclate cake was absolutely dissusting tastes like it’s old not fresh when u eat it has a stale taste don’t taste fresh at all.

absolutely lovely food, i had a freak shake. service was lovely, the person serving was kind and made the shake very well. 10/10 would shake hear again.

Ress as Llyn lovely dessert parla with a great range of Gelato and sorbet, we had waffles with mine Coconut & pistachio, my friend has blood orange and dark chocolate, the young waiters was lovely and so helpful

We've been regulars here since it opened and today we found it had gone down hill a bit. Still a decent selection of ice cream but found the quality of the waffles has changed. Going for a cheaper option maybe to cut back on costs? This definitely reflected in the taste and found it let the dish down. Kids portions seemed slightly smaller and the hot chocolate was awful, hardly any hot chocolate in the mug, tasted different and mostly whipped cream. We'll probably give somewhere else a go next time

Understaffed and the ember frontline on the till could only manage one ice cream at a time. Slow service. 30 mins wait and there was only 3 people in front of me. Give it a miss if you don’t have time.

Despite the reviews I had read the girl serving us was professional and polite,even went as far as explaining the choices and options to my daughter,ice-cream was stunning,place could do with a bit of tlc bit the prices are very reasonable

Me and my family have been visiting Coco Gelato since it opened and the food has been consistently great . Unfortunately out last 2 visits have been disastrous due to the attitude of the staff . Both times (two consecutive days) the cafe has been open despite the opening times being clear on the door, on day 1 my granddaughter and great niece waited for 25 minutes and when they eventually opened no apologies to anyone in the queue . Today myself, nephew and great nephew waited 30 mins post opening time . Staff were inside but completely ignored us knocking and went as far as to laugh at us! People in the queue left in disgust . My 6 year old nephew asked why the staff we being so rude and ignoring us ! When they eventually opened no apology despite me saying how incensed I was by their behaviour , in fact they started arguing with us !!! We won’t be returning any day soon for sure 🥵🥵🥵

Waited 25 minutes to just get seved. Then waited 40 minutes for it actually to arrive. I would use the word disorganised rabble. But they are probably a bit more organised than this group. Appalling is all I can say

Took my children in for ice cream. Amazing range of flavours, but had to wait too long to be served. Poor customer service, staff member was deliberately unhelpful and surly. It wouldn't have cost them anything to smile. Choice of music was unsuitable for a family restaurant.

Very disappointing visit. Decided not come again. Menu is set in stone you cannot change it. Even though they did change it on previous occasion. Cookie dough was under cooked, no crispiness, paste like heap Extortionate prices with small scoops of ice creams. I get a bigger serving of ketchup in restaurant than ice cream here. 10 quid for a cookie dough and ice cream, pathetic. Charging London prices in Cardiff My family and friends will not be visiting again. There are other nice places nearby

Lovely desserts & fast service! A bit loud when busy but overall a great time.

Update April 2022 Still 5 stars! Staff very chill and friendly. One staff member was reliving a night out and we had great tunes on with funky vibes. Music improved thankyou. 😀 Wheelchair accessible. Spotlessly clean. Massive choice of shakes , sundaes, waffles/crepe combo's. Limited savoury menu but what they do have is a good selection. Cheaper to go for build your owns (and you get more). Ideally check out the menu before you go as I found it over whelming. No parking so allow time to park but mostly free parking surrounding for up to 2 hours. Nicely lit. Toilets clean. Music a little loud for my liking and random (from rak su type to odd women wailing out Italian tunes)

Always a good late night spot to get the sweet fix. Their waffles are great, we always get the Eton mess one. Tried the cookie dough for the first time which also did not disappoint. Would have been a five star but the coffee is terrible. Do not recommend, stick to the warm desserts.

Was really nice and on our way out from Cardiff to valleys. Easy to find and plenty of parking. Friendly staff big selection of the sweet stuff. Cakes icecreams Waffles freakshakes. My partner loved it she recommended it actually she had kinder and strawberrys & cream on a chocolate cone. I had crunchie and mars on a plain cone I wasn't as impressed with mine. I would go back we eat in Cardiff a lot and I would try more things for sure. We did want a freakshake but asked to change one of the icecreams or have more of one and less of the other but they couldn't accommodate that set menus can't be changed? or I could pay £1.50 to make the change.. So we just had scones instead.

Food and the staff are both good food was actually rather lovely and the ice-cream plentiful and the staff were willing to help me out when their website didn't reflect what they are to be offered install however the music was far too loud the staff could barely hear me and won't turn it down there was a lot of distractions and the place felt sticky in the air

Great choice of ice creams, waffles, pancakes etc. Not cheap but worth it for a treat

Delicious and sometimes just what the doctor ordered ;)

Pretty good variety of ice creams and sorbet! Lovely waffles!

I have been visiting Coco Gelato since it opened and when it first opened it was a lovely place, gorgeous food, lovely staff and great atmosphere. Unfortunately over the years this place has drastically gone down hill, the food is still beautiful but the staff, the atmosphere and cleanliness has really let it down. I still visit here once every few months to see if things have changed and I am dissapointed every time, A friend and I visited about 2 weeks ago on a Friday evening and I was very sad to see an altercation between 2 customers and the staff, from what I heard the customers had been waiting a very long time for their order, in the mean time I could see myself the manager scrambling around for their receipt as they had 'lost' their whole order, when the customer confronted the manager they admitted their fault but the customers response was 'we have been standing here, you could have just asked us again' which I feel would of saved the customers, the manager and I some time as I was standing in the queue witnessing all of this. After being served and I had sat down the altercation took a turn and it was an uproar of arguing and shouting and I am afraid to say it wasn't from the 2 customers invoved, it was from the staff, the manager and the gentleman behind the counter were raising their voices, pointing and being extremely rude to the customers which ended up in the manager throwing the customers out... the customers weren't shouting at all and were not being rude in any way and they were treated very unfairly. After a lovely show, with no apology from the staff who knew we could hear and see everything, there were about 4 tables of people still inside eating, they turned the lights off! Again, no apologies or to say we're closing now, you have 10 minutes etc they just turned the lights off. Another awful experience and by the way the staff handled everything, they lost quite a few customers that night. I hope those 2 customers who were involved in all this take it further.

Amazing gelatos and they have sooo many different flavours!!!!

I have been going here for years. Unfortunately place has gone downhill. I was ignored while waiting at counter. Only to be served by a rude lady with no customer skills and a stinking attitude. Had to have word with manager who did apologise. Shame won’t be returning til it’s sorted.

Buy straight from the restaurant; You'll save money and get to speak to the lovely staff! For birthdays order an ice cream cake!!!

doesn't do savoury crepes/pancakes

Slow service, even when only a 1/4 full. Great deserts though

Delicious waffle with Nutella, strawberries, ice cream and whip cream.

Nice range of desserts. Friendly staff. Would be nice to have a better selection of drinks for children.

Excellent Waffle but please go back to menu's on the table.

Came last night with a friend for a quick coffee. Despite offering dairy free substitutes, they didn’t have any. There were only two other tables who already ordered, so it was only my friend and I waiting on our coffees. Staff completely forgot and we...

Nice setting, but very expensive for what you get

REALLY REALLY BAD Orderd 5 waffles and 1 crepe only got the one crepe and the strawberries were brusied abs and leafs still attatched. The straws were dirty and the suppose to be vanilla shake was banana. Still waiting on our waffles. Don’t order from here my friend is now crying

The best in the business, I absolutely loved this place, tasty desserts and most importantly great customer service. The spot ambassador waffle I had was great. I would highly recommend my go to place for dessert. I love the lady who makes the ice cream she’s super friendly, amazing people.

Probably some of the most impressive deserts I have ever gotten. It's great portion I would say for what you pay for and tastes great. The staff were great and helpful as well.

It was OK. It wasn't a very family friendly environment. Staff didn't seem to pay attention. We asked for 2 tubs of ice cream of 2 different flavours. But they put both into one tub. When we corrected them they gave us again but in the same tub again.

Lovely food but service really slow

Nice environment but the desserts don't feel indulging, just like your standard ice cream

Delicious! Huge choice of Gelato and Sundaes, really enjoyed.

Lovely place, highly recommended and kind staff.

Disgusting hygiene. I order more than £50 for my family and guess what.. All of us got food poisoning. It’s revolting to think they handle the food/ice cream that way. Everyone including the kids is suffering right now. I will never step foot there again.

Very nice food would recommend to any one who likes pancakes or icecteam

Lovely place for desserts! Great experience overall and the staff were very helpful when helping me decide which flavours to pick. Delicious is an understatement, they had so many flavours to choose from I will be back to try some more! They also told me all the gelato is handmade in store, very rare thing to find in Cardiff!

Visited this week with a friend for the first time wasn’t expecting a massive display of flavours it came as a sweet surprise excuse the pun. We had waffles and they were divine mine was loaded with strawberries and Oreos. Place was lovey and clean and staff were very polite, would definitely recommend.

Horrible to staff, illegal working practices, the list is long. The mould is cut off the fruit

Love Coco Gelato. Especially love the Eton Mess crêpe. Great that they open so late..... maybe not so great for the staff 😊 Just wish parking was a little easier.

Had gone to this place as it was a very last minute treat, I asked the manager if she could give a crepe but she refused, the other co worker told the manager that it’s possible as it is still hot and how she has not cleaned that part as yet, again the manager refused her. I only gave the 2 stars because of the young girl.(co-worker).otherwise there was plenty of time left..I thanked the other girl for trying her best as my kid wanted it but not to worry. The manager out of good will gave a pistachio gelato… no one wanted. The food was OK, but the customer service was a 0 especially for a manager. Definitely won’t be going back after first negative experience.

Visited this evening. This place is staffed by kids who don't have a clue how to run a business or even be professional. The 2 girls were so rude towards us, this is the one who had a love bite on her neck! and the other 1 with a foreign accent. We asked for a tissue and she turned around from having her back to us and said "can't you see them" with a attitude which made me feel unwelcome and that I was just there bothering her,. Being partially sited I found that utterly unacceptable and disgusting. They take forever giving you what you ordered even for a green tea it takes them 20mins. In this current day & age with covid they only accept card if you spend £5 minimum. My green tea etc came to £4 and the odd pence and the girl wouldn't budge from "£5 or over for card payment" clearly a way of tax invasion to put customers off from using their card or trying to make them spend more inorder to get their food. We saw the change in the 2 girls behaviours to a slightly more behaved one when the owner walked in to move things around, and as soon as he thanked them for being so good & amazing and left they started playing up again. This is the very reason other ppl have left negative reviews. I think this place should worry less about having female staff and more about adding somebody to the team who'll care whilst management isn't around. Having made this comment the Asian female and male and the white young lad there are actually pleasant and helpful but they are not the ones on the tills usually (unfortunately). I stopped coming to this place due to the service but atleast now I am reassured that I will stick to the main dessert parlour on city road while coco gelato continues to recruit arrogant rude & offensive staff to run a circus for them.

Really nice place for a sweet treat

awesome service, and amazing deserts!! Shakes too!!

Used to visit this place when my bird was at university. Don't give anywhere 5 stars but this place is banging. Best waffles I've ever had.

Good service and excellent deserts

went in, waited in the queue for 15minutes. the server at the time ignored my father and my brother and proceeded to take orders from the person behind us.. then proceeded to tell us that the customers behind us had been waiting for 15 mins, whereas we we’re before.. they then proceeded to argue with us, the customer service is disgusting won’t be returning here again.

I loved my waffles and ice cream

Happy to be served by the Asian guy, not sure about the woman bad attitude not very helpful and will not go again.

Having had poor experiences at other dessert bars I had low expectations, but these guys really delivered. The sundaes they make are generous and look really professional.

Loved this place. My little one went for Oreo Express and it was simply delicious. This could have been shared between 2 people. I had brownie and it was really really delicious although, little bit disappointed that warm brownie didn't come with icecream it came with whipped cream which I don't like..so just left it and had just the brownie...the milkshake my husband went was for salted caramel again this was really delicious...I have tasted Kaspa's ice cream I like coco gelato's ice cream better....would highly recommend it.

Nice fresh they tell me it's made on site

Wow, chocolate heaven. Establishment is nice and clean, wasn't too busy when we visited and service time was fast. Thought it was abit expensive to pay £8 for a milkshake but when it arrived and we saw the presentation and effort that had gone into the meal. Well worth it. Will be back again

Delicious! Great choice of ice creams to make sundaes, shakes, waffles, freak shakes (Oreo one pictured) Reasonably priced for what is out there and massively filling.

This is the best dessert establishment in Cardiff without question! Went through a period of showing up every other day, only my bank balance held me back. Would eat a bucket of the pistaschio gelato if I had the chance!

Great selection of dessert and ice cream, delicious as always! But cleanliness has (ironically given Covid) gone massively downhill since we last visited. The toilets were filthy. Table weren't wiped down before use. Also, there are currently no individual menus to use (makes sense, fair...

First and foremost, when they told us to dine in, the tables were not cleaned. Second, a girl with specs who was taking our order was rude to us, wasn't even helpful in recommending things, and finally, when she passed by our tables, she made strange facial expressions and went off, which was extremely rude. Subsequently, we ordered the brownie badboy, where the brownies seemed to be so hard to bite, as if they weren't freshly baked and served. On a more serious note, I'm sorry to say that I was dissatisfied with the service.

Closed at 23:15 on a Saturday night, when should close at 12. Very disappointed. Lazy staff.

Amazing, staff were friendly and helpful, lovely ice cream/deserts!

Very inappropriate background music won't sadly I won't be a returning. However food wasn't bad but for the price I expected more. very basic

High quality & decent priced Gelato (Italian ice-cream) dessert restaurant/cafe that also does waffles, cakes & some limited savory options. Good prices for coffee & drinks generally. I had the Peanut Butter Cup Sundae (see photo) which I felt was very good & decent value at £7.95

Excellent service today so I've given them an extra star.

Amazing flavours. Try the espresso ice cream if you like coffee, I tried it once and haven't been able to go into Coco Gelato and not order it since.

Tabular selection of ice cream

Beautiful milkshakes. Perfect texture, strong flavours. Went twice in one day.

The best in Cardiff. Friendly staff, amazing shakes.

Great place, big selection, amazing desserts, really nice people working there.

Nice waffles. Combination of chocolate and banana gelato is amazing!

Great desserts for special occasions with family.