Clouds Coffee Shop in Mid Sussex

Great customer service when I needed assistance with the app.

Went thru drive thru. Excellent service.

Drive thru will block all parking for the entire complex.

The London Road Caribou drive thru is always so fast and on point! Never have had an error in our order and so so friendly! My kids love Caribou!

Great staff at this location! The drive-thru is poorly designed but that doesn’t stop us :-)

Overall amazing shop. great coffee and great service. the barista provided great customer service and gratitude when I forgot to add whipped cream to my order. thank you caribou!

No longer putting cream cheese on bagels for consistency sake??? Makes it difficult to enjoy a bagel and coffee on the road. It is also a waste environmentally to now have more plastic to be rid of. Rethinking my Caribou loyalty.

Always love the vanilla white mocha! Ordered online was able to pick up fairly quickly.

A little packed in the morning but worth the wait! Always a great morning with caribou❤️

Never disappoints and staff is super friendly!

The service was super fast and very helpful with rewards. My drinks I ordered were made perfectly!

Yum, yum, yum… just made another stop to grab one of my favs a Nitro Highrise with oatmilk instead (got oatmilk right my whimpy GI is happy). Also went for something new to me and grabbed the Bacon Egg & Cheese sandwich made on a bagel and O I have been really missing out For new/traveling this one gets pretty full in the drive-threw and can block up entrance and parking spots near it during tourist season (more likely summer).

Staff was friendly and had knowledge of menu items. Great view from the outdoor seating area.

Insanely impressed by how fast the drive through was. Super friendly staff and amazing coffee as always

All the Baristas are really awesome and friendly. I usually get a frozen cookies and cream and it's just always been the best drink I've ever had from a chain coffee store.

Great food for a coffee shop, good drinks, quick service, and incredibly friendly staff. A bit pricey but well worth the occasional treat

Love love love getting coffee here 💖

So the coffee and food were great. Everything was correct and fresh - no complaints there. The reason for 2 stars is because of a single employee who spoiled the milk in my coffee with how SOUR she was. Two days in a row this employee was unnecessarily rude to us. I don’t understand why she would choose a job that involves helping customers if that seems to be exactly what she detests. Overall, this Caribou is great….but Jackie is not.

We stopped in on our way up the North Shore. It was really busy. We ordered 5 drinks and 3 breakfast sandwiches. The service was excellent, great drinks and food. Beautiful setting.

Great coffee and food. Located with views of Lake Superior. Cherzo wrap is very tasty and filling. Raspberry scones and blueberry muffin on my favorite list. Great coffee and great service from staff. If you have time stop in and enjoy the WiFi great food and great coffee.

Campfire s'mores is my favorite !!

Love this place! Super wide variety of drinks. Great breakfast options too! I have never had a bad experience here. Drive through line can be long in the mornings (what are you expecting though? It IS a coffee shop!) so I prefer going inside to order. There drinks taste suuper good. Great prices too! Super sweet workers. I would recommend coming here!

This is the right place of friends and staff to start your day. This is what so nice to hear, "Have a nice day"..

They are my favorite and always will be. So DDDDEEELICIOUS

One of the best Caribous. Great service that take their time to make the coffe right. Fun patio with great view.

I went there one time and there was a manager there that was dressed up as Winnie the Pooh! So if u go there ask if the big Pooh bear is here!!

I love this location! It’s right next to Lake Superior, so you can take your coffee and head out onto the patio and look out over the lake. Really nice staff here and good coffee!

Parking was difficult due to time of day and people not knowing how to drive properly. Service was quick and coffee was great.

Great coffee and food. Awesome customer service.

One of the best, if not best batista in duluth. They all do a fantastic job and if I actually liked coffee, I'd for sure get it here. Best staff in a coffee house in Duluth by far.

We love getting our einstein bagels with the honey almond shmear here! So fresh and perfectly toasted.

The whole dirve through is a mess but the people and drinks where great!!

Good coffee, good treats. Usually very busy drive-thru. If you get bagels in bulk here, count them before you leave. Their "dozen" price is supposed to be for a baker's dozen (13), but quite often they only actually give you 12 unless you call them on it, even if you specifically ask for 13 when you order.

A ridiculously busy location for both inside and drive through. Speedy service combined with a great view of the lake on the patio make it an easy suggestion for your caffeine fix

I always enjoy going to the drive-through here when I travel they are quick and friendly despite how super busy it always is in the drive-through line very good service!

Great little coffee spot overlooking the lake….

Typical chain coffee shop. Nice people , good coffee.

Good coffee at a good price in a nice location. The patio is pretty as it overlooks the lake!

Had a great experience, the friendly staff treated me with nothing but respect and the bagel I got was fantastic. I'm blown away by the variety of bagels and cream cheeses that they offer (had to be over 10 varieties) would definitely recommend this over starbucks. This location also is a great place to get some work done if you need a quiet place to get away. 10/10 will be back again

I like Caribou Coffee, but this one is special because of its deck that offers a pretty good view of lake Superior.

there was literally a piece of plastic in my salmon bagel 😐🤨

Always a nice stop after a walk on the Lake walk

Worst experience ever. I ordered a bacon, egg & chs bagel, and two chocolate donuts in drive threw. The bacon was under cooked & very rubbery/stringy looking. I didn't eat it even though it was expensive! And the worst part was the two donuts were thrown in the bag barely covered by a single sheet of thin parchment paper in between them, mostly exposed in the bag and of course smashed & melted because they were both under the sandwich at the bottom. I will never go back here again.

Friendly staff, great coffee and fair prices.

Friendly service and fantastic coffee selections. Picked up some delicious bkfst items also. Recommend the Farmhouse!

Free Birthday Drink, what more could anyone want. Thank you SO much!

Their coffee espresso's are the so good and they're very polite people I love their stuff fair prices good quality stuff best coffee place to go to

Went through the drive thru and ordered a chai latte with almondmilk. Had a tiffle with the gal because we couldn't hear eachother through the speaker. Then when I recieved my drink it tasted like either sour milk was used or too much chai was used. Very disappointed.

I generally don't go into public restrooms, but this one time I did. This was a clean and neat restroom, and I nearly dookied my pants. Thanks for the save:)

I love this caribou, the drinks are always made just how I like and the team is always super kind and patient with me or whoever is with me. I spend a little too much money here but it’s definitely worth it. I know people usually write reviews to complain but this place deserves 5 stars!!!❤️

As I was paying for my food I had an issue with payment and Patrick was able to help me out. Much appreciated and he deserves all the praise for this review. Fantastic service!

Coffee was good, pastry was stale. I took my covid mask off for a second to taste my Coffee to see if It needed any sugar, as soon as I did the girl behind the counter gave me a hard time. I explained I was just tasting my coffee and was already putting it back on. She said she didn't care. There are a lot of coffee shops in the area. I will pick another one sometime

I've never answered a ¿ Correct for a discount.... Well I never go there... or drink coffee, so im like 0-3... but the coffee drink thing I had was fantastic.

I used to come here every time I came to Duluth, which is about 2-3 times a year. Today I asked for a bagel sandwich with schmear which I get every time, and they said they refused to modify the order and add schmear. Which is fine in itself.. it’s COVID, whatever. But they told me they could put a little on the side for me to add with a knife. When we pulled up they charged me for an entire 6 oz tub of cream cheese (and also gave me no knife.) I feel like they were really deceptive in upselling this way. I’m not from Duluth and don’t have a hotel so this is going to go bad in my car. Way to be. This is my second negative experience in a row, I’m not sure if there is new management, but I’m not sure I want to come back anymore.

Their new menu that corporate is evidently testing is much more limited. I tried to order and egg and cheese bagel sandwich on my way to work. Apparently they only make the bacon egg and cheese bagel sandwich. Annoying but i whatever. As soon as i open it up, the egg is probably about 50% less then what is normally offered before the menu change. Fix it Caribou corporate, you guys have been in a nose dive for the past year.

Ordered a couple overpriced bagel sandwiches thinking they would be fresh made considering it’s a bagel shop, they were microwaved frozen sandwiches and were hard and inedible. The cheese was grayish and like hard bubble gum. Would NEVER get food there again!

Menu has changed a little and had a poor experience last trip with a missing sandwich. Also, eggs were runny in wrap as well. Quality of sandwiches have decreased. Use to be far superior to alternatives.

Good spot but poor drive-thru. Decided to park and go in. Nice folks.

Great place to get great coffee. Their La Minita is the best coffee on the planet!!

Great service, but have to bring attention to the new menu. Not fresh, no longer customizable. Fast food taste. To Top that. GOT RID OF MOST VEGAN OPTIONS! Will not be back until this is change d.

Clean modern convenient on London road.

I love the beverage options and the food is good too! However the drive through was poorly equipped to form a line longer than about 4 to 5 cars. Meaning it blocks customers from parking in front of other businesses and a very narrow place for cars waiting in line to order from Coffee & Bagels.

Yummy, went in, but I'm not convinced it was faster. But... I also got a French Toast bagle with honey almond cream cheese. Holy!! 🤗 💕

! Line out to the Ave. 15 minutes to get one cup ☕ only to find the clerk texting on her cell phone when I finally hit to the window

Coffee was good but the bagel sandwich was a little to toasted

They never fail to get my order wrong. Just go to Dunn Brothers or some other place that will actually put effort in

Did a mobile order while standing outside the store (you know, COVID), and just like that the drinks were ready for us to pick up! No there I could yell "Thanks" to!

Inconsistent. Some days your drink is good, some days it doesn’t. Some days you pay 6 bucks for a good drink only to find it tastes like drip coffee. Some days it’s the best drink ever.

Pulling up through drive through and you couldn’t hear anything the lady was saying because she was mumbling. I asked for one iced mocha, a smoothie and 2 bagels. I received one HOT mocha, a wrong flavor smoothie and not bagels. I asked for the bagels and the cashier said “we didn’t get it on there it will be...” I tried to ask for the drink I ordered but there was a line of vehicles behind me and they started to close the window...not cool.

Good spot to sit with coffee and a bagel. Lots of seating makes for a great spot to get some work done. The drive-thru is always busy and kind of a nightmare, definitely recommend just going inside and ordering.

I love the drinks, I need to try the bakery and bagels next time.

Einsteins bagels. Caribou Coffee, who could ask for more.

Love going to work on my computer with friends

EDIT: This local Caribou just told me coffee refills are free even if ordering an espesso drink. Confused not because Caribou customer service (on Facebook) addressed this, saying their new policy is NO COFFEE REFILLS unless just ordering a plain coffee. No coffee refill if buying anything else like an expensive cafe latte (makes no sense to me, but oh well). This is new. I guess corporate needs to increase profits by charging more and giving less. I have been going to Caribou Coffee for 20+ years and free coffee refills when buying a cafe latte were the policy, and this was confirmed twice with replies from Caribou customer service though I have since deleted those emails. I respect Caribou's new policy, but I will no longer be buying any more expensive drinks from Caribou-- I will just buy a plain cheaper coffee, or go to Starbucks where plain coffee refills are free when I first buy a cafe latte. --------------------------------------------------------------------------- PRO: nice view of the lake, friendly baristas, great coffee and lattes CON: some baristas, and even the manager one time, seem to have conflicting information on free coffee refills even after ordering a hot latte; corporate ('contact us') has always clarified that coffee refills are free even after buying a hot latte instead of a plain coffee, but sometimes I am told that a coffee refill is only free if you bought a coffee, not when you buy a latte; I never encounter this confusion when I visit StarBucks.

Nice place to go and visit with partners or friends. Today the coffee was good as well as the bagel breakfast sandwich😋

Service was great! The bagel was perfect.

Einstein's bagels are the bestest!!!!

This was our second port of call in an attempt to enjoy a tea and cake break in the town centre. I'd seen their adverts for freakshakes - perhaps the only place to offer freakshakes in East Grinstead?! Clouds is situated on the top floor of Martell's - in a corner of the toy department - and is seemingly intended to be a kiddies' canteen rather than a cafe. We stood in line to order and none of the cakes on offer were jumping out at me, despite the promise of their online menu. We stood in line...the building was extremely hot, even for a cold wintery day and the queue did not move, even though there were no more than four people in front of us. We stood in line...more than five minutes must have passed and we reached the decision that the offerings were not enough of a draw to warrant us standing there for any longer. This is a canteen that would probably best suit families looking for a quick snack for a hungry child, as opposed to a go-to tearoom destination.

Amazing food! Got the farmhouse bagel sandwich and it's my new favorite!

Coffee chain -- clean and efficient but nothing special. Avocado toast is quite good, albeit over priced.

I love bagels. Thanks for the bagels guys! I got the pumpkin walnut crunch bagel with some plain shmear (would have preferred pumpkin shmear but we also had some savory bagels). Workers were very kind and calm during our order.

Employees are very rude. And can never seem to get my order right.

Great service and one of the better chai lattes I've had in awhile!

The drinks were cold(they were iced drinks) and the bagels were hot!

Good strong coffee. Service is freaky fast. Bagels are very good. Love the smell of the place and very comfy to sit and have breakfast.the only thing I would improve is... nothing. Bottom line is your crushing it.

Very nice place with comfortable seating areas. The parking lot is not trailer friendly at all.

This co-brand with Einstein's Bagels doesn't work for me or Caribou. The quality of service left when they combined in some of these stores. Not good. Bakery items were sparse, not clean plates to serve bakery items. Crowded or encroached upon by people waiting for their orders, not caring about being on top of other customers sitting at table. One unkempt male manager of worker looked looked mean and not really concerned about his presentation at the store. Every one of these combined stores quality is subpar to regular Caribou coffee stores.

What a beautiful location. Not to happy with the cashier.

Oh my god they are fast! This is our first time at this location, so maybe it was just the employees that day, but we ordered 6 drinks on a mobile order and we got there maybe 1½ to 2 minutes later and they were all done! That's the fastest location I have ever seen!

Bagels are my new favorite food!!!

The puppy really made the visit

Great place to grab food and famous coffee. Great service and bagel options. We grabbed breakfast and coffee during our recent visit. Great place to visit when visiting North Shore

Parking is a challenge, but great service! Tasty!

Best sandwich ever. Turkey, guacamole and bacon. Mmm.

Great store little mix up and they made it more than right with a free drink!!

Great stop as we head north, barely off our route, easy parking, great coffee and bagels!

I didn't like the way you come down a hallway to access the coffee shop and then when you turn the corner to order you run into people because the table is right there. I think they could use a different layout for guests that drink there coffee there with small children. I forgot my phone there and one employee saw it and put it behind the counter until I came back about 20 minutes later to retrieve it. Customer service was excellent. Considering I had 4 children with me at the time of my visit.

Good way to start a road trip!!!

Great Place to have Peace and Quiet

My gf and I tried the low carb egg white, bacon, tomatoe, and avacado bagel with jalapeno cream cheese on it this morning and both regret it. I opened it up to find the fillings all over the paper. I scooped them back in between the bagel slices only to have them pour out again as I attempted my first bite. Did it taste good? Yeah, not bad. But this was the worst bagel experience I've ever had. Tomatoes and bacon were something that I looked forward to when paying almost 8$ per sandwich but I ended up getting slivers of each and barely noticed their existence. The cream cheese and avacado portions were good and tasty. Was the egg even cooked? Yikes! The bagel itself was fine. The two stars go towards the cream cheese and the friendly and convenient drive-through, but that's not enough to get me to go back which is a bummer because of how close it is to me.