Chocolate Bar Cafe at York's Chocolate Story in York

What a lovely morning we had yesterday at the York's Chocolate Story. My wife and I last visited about 10 years ago, and they have obviously spent a lot of money upgrading the attraction, and it is money well spent as it seemed more engaging, for all ages. This was our 9 year old daughters first visit and she had a fantastic time, well who wouldn't with all the tasting! Our guide Lee, was very knowledgeable and could tell us anything we wanted to know about any chocolate bar, he certainly knows his Crunchy from his Chocolate Orange. He was really engaging too and his interaction with the live parts of the attraction was flawless and fun. I have a mobility disability and there was plenty of places to sit during the tour, and Lee made sure I was still involved. We would highly recommend this attraction, you won't be disappointed. Your taste buds may be from tasting chocolate water drink, the beginning of chocolate!

It was amazing with loads of facts about chocolate and also really fun! Got to make a chocolate lolly and taste lots of different types of chocolate along the way. Our tour guide Lee was extremely nice and had loads of facts to tell us. I would definitely recommend

Our tour guide Lee was absolutely amazing! He made the tour very entertaining for both children and adults. Overall the experience was very fun (especially the truffle making!)

Great tour by Rachel. Really interesting history of chocolate, made really fun.

We had a wonderful time at this venue, the young lady Annabel was great & very knowledgeable. We were given quite a few treats along the way during our tour & even made ourselves a chocolate lollipop. The young man who was making the passion fruit chocolates was very entertaining & the chocolates we were given to try were really tasty. I spent far too much in the shop after our tour, it is well worth a visit.

Brilliant chocolate tour lead by Josh, he was enthusiastic, knowledgeable, funny and great with the children. Lots to see, learn and taste. A go at making our own chocolate treat too. Would recommend if visiting York.

Gina taught us all sorts about chocolate that I never even know or thought about in a fun and educational way. I enjoyed learning about the history of York’s chocolate makers and had great fun doing it. 100% recommend and great value. Thanks Gina!

Interesting, historical & informative - with tasty samples throughout the tour, and an opportunity to make one's own chocolate lolly near to take away with them! Gift shop/cafe on the premises too.

Fab experience for children and adults alike! So happy we visited.

Gina was excellent and very informative.

We enjoyed an excellent tour and chocolate making class. We were guided by a fabulous lady named Annabelle who was incredibly knowledgeable and enthusiastic, she really brought the story of Chocolate making in York to life! The tour is informative and entertaining and includes some tasting along the way. Our children aged 6 and 10 were engaged throughout. I would highly recommend.

Fabulous tour with the funny Annabel, lots of samples on offer and the right amount of info to keep our kids entertained. Very interesting visit. Our highlight was Annabel interacting with the talking pictures, very clever!

The tour was amazing, we were a little late so had missed the first talk but managed to catch the group as they went into the second room, Lee (the tour guide) went and got us some Taster bags which we should have collected in the first room, he was very informative and kind, he also checked if my dad (who wears a knee brace) needed to use the lift or not so he could show where it was. Over all great experience.

Much better than Cadbury world! Excellent guides and presentation. Our host was fantastic and made the experience fun and interesting. Group size was about 9 which wasn't too big. Worth pre booking a time as tours are scheduled throughout the day.. Well worth the £18 entry fee! We will certainly visit again!

We had on amazing time with the kids, very interactive and interesting experience

Great way to spend an hour in York! Me and my partner pre-booked a guided tour before our visit, would recommend pre-booking to guarantee! Learn about the history of chocolate on York as well as lots of tasting and making your own! Annabelle, our tour guide, was great fun and very knowledgeable.

Great tour. Really surprising how much of the industry grew up around york. Thanks Lauren for being a great tour guide.

Me and my son had a lovely time today at YCS. Lee was our tour guide, and he was brilliant, funny and engaging. I would definitely recommend to friends and family, and would love to come back in the future. Thanks!

Lee was a fantastic guide with loads of chocolatey knowledge. He made the tour that bit more entertaining. Overall had a brilliant time and enjoyed the shop at the end!

Lee was an outstanding tour guide. Incredibly knowledgeable and entertaining. I would highly recommend Lee and the York Chocolate story.

Interactive tour which was enjoyed by us and our 6 & 7 year old. Well thought out tour to keep kids interested. They loved the chocolate handed out and making/having chocolate to take home. Pre booked tickets so no waiting time, small size group and a great tour guide.

Gina was an awesome tour guide, very interesting and the chocolate was tasty

The tour guide was very helpful and very informative on the Chocolate making process

Lauren was a knowledgeable and enthusiastic tour guide. We enjoyed our York chocolate story tour and the all the free samples! Definitely worth a visit, thanks.

Fun experience, very good guide, learnt about roundtrees

Great fun visit and the tour guide Rianna was great, friendly and knowledgeable

Anabelle was so lovely. We had an amazing time. Definitely recommend anyone visiting.

Great experience staff was very knowledgeable

Recently visited again after a few years and pleased to see the tour had been changed. We had a great time and learnt a lot about the history of chocolate in York. Great time for everyone.

Great experience, our guide Lee was very knowledgeable and humorous. Will definitely visit again

We arrived and payed for a lovely ice coffee. The tour started with ambella discussing the three families that created chocolate in York. The tour was very immersive with videos, eating chocolate and photos. The tour guide was informative and made the tour fun. Oh and bonus you make your own white chocolate lolly.

Excellent tour with our guide Jake. Funny, knowledgeable, interesting and plenty of jokes - the tour was fantastic and even though I've now done this a few times it's still brilliant and I always learn something new. Fantastic place and a must-visit attraction for anyone visiting York that likes chocolate and wants to know how important this place was in the history of chocolate! Plenty of treats on the way around and a lovely lolly making experience to round off the day. We enjoyed drinks in the great cafe too. 5* all round.

Had a blast!! My second visit to Yorks chocolate story- I previously came in 2018 and this visit was actually better. Highly recommend this!

An amazingly immersive experience. There were chocolate tasters, amazing facts and a run through of how the different chocolates are made. We had a chance to make our own chocolate lolipops and there is a lovely chocolate cafe too. Definstely reccomend. Great for kids!!

I took my nephew to York chocolate story over the weekend for an Easter treat. Our tour guide Daniel was fantastic and could not have been more accommodating, having food allergies I was prepared for a less than stellar experience but I was asked on arrival and he ensured that I had an allergy friendly sample bag and ensured in each section of the tour I knew what I was able to sample and offered alternatives if it was not something safe for me. He also ensured that I had fresh ingredients for the lolly making and again had a small pot with allergy friendly toppings, he even made a point to explain about cross contamination to the whole group. Not only that, he was so patient with the children on the tour making sure even the toddlers were able to get involved with the interactive parts and redirected my very curious 2 year olds questions masterfully. I could not recommend this highly enough!

The history of chocolate and a tasting, well worth the visit.

Our guide Lauren was amazing and really entertaining! She really made the experience

It was a pleasant surprise at how good the tour around the chocolate story was, the tour guide Rachel and chocolate makers (I'm sure there is a more official term) were incredible, they made the experience. A lovely interactive and visual way to learn about chocolate! Also really really great they cater towards vegans so I didn't feel like I had to miss out at any part of the tour and chocolate tasting!

Interesting although a bit expensive

Had a really enjoyable visit. The guided tour was interesting and not cheesy - different rooms and tastings kept our interest, including my 6 year old daughter's. Our tour guide Lauren was excellent. Our total group was 9 people and we were there for 1hr 15m. The shop had a good selection of chocolate too.

This was a great experience, I paid for the tour and the truffle rolling and was pleasantly suprised by the layout and what was included in the tour. A fully emersive experience with really enthusiatic and friendly staff, a must see for anyone with kids or those just really interested in the history of chocolate!

We had a drink and went to the museum it was great few hours

Reanna was a very friendly and informative host and she ensured that our visit was very special

Really interesting tour hosted by Annabelle who was entertaining. Theyve packed in a lot for a small space

We had the tour with chocolate truffle rolling. Best chocolate ever. Annabel, our guide was knowledgeable and funny. We really enjoyed the experience and our 6 year old also liked it. We highly recommend it.

The visit exceeded my expectations. It was informative, interactive and our guide Gulia was knowledgeable, funny and made our visit a very pleasant and memorable experience. We were offered plenty od chocolate samples and decorated our own chocolate lollies- good fun.

Excellent Chocolate Story Tour Experience - Reanna was very informative and experienced. A really fun, interactive tour with plenty of chocolatey samples!

The tour guide was great, very welcoming and engaging. The tour itself gave a good walk through the history of chocolate in York. The chocolate and truffle making wasn't as good as it could be. They could do with doing something similar to the Chocolatarium in Edinburgh.

Lauren our guide was interesting and informative. The experience was fun.

Lauren was absolutely fantastic! Had a great time celebrating my birthday xx

Very interesting, gave you free chocolate.

Not a cheap tour but good and interactive

Brilliant visit, very informative without being boring, and fun without detracting from the story. Lots of free samples (some tastier than others!) and Charley (couldn't not work with chocolate with that name!) was fantastic!

We visited the chocolate story this weekend and our tour guide was Reanna. We really enjoyed our experience. Reanna had such great energy , a witty sense of humour and was extremely knowledgeable. This made the experience more enjoyable and we felt we learnt alot about the background of where the chocolate originated from aswell as more up to date information. Reanna involved all our party in the experience and the little treats along the way were a real bonus. A super experience which we thoroughly enjoyed, will definitely recommend and return in the future. Thank you Reanna and all the team

Very disappointing experience. Booked advance tickets for the Tuesday for girlfriend's daughter's Christmas present. Unfortunately my girlfriend had a doctors appointment on Tuesday, so we popped in on the Monday with the view for changing the tickets for later that day. We were then met by the manager who very inflexible, simply quoted their terms and conditions at us and refused to grant us entry. The week after we visited we went to Cadbury World in Birmingham which was far bigger and better.

Had an interesting tour here with just about the right amount of information. We were given some chocolate samples too and got to make and decorate a white chocolate lolly. Was in the building for about an hour and 20 mins in total. It was fun to do and great for adults as well as children. Got 2 for 1 entry as had used the train to get to York. This doesn't have to be a day trip. Go onto National Rail website then Days Out Guide. Can book online and just need to show them your rail tickets. You don't need to print a voucher for this place but some you do.

We only visited the shop and we got two fondues. Parts of it was disappointing, waffle and brownies in the fondue were like you bought the from a shop (supermarket) extremely dry like opened days ago.Strawberries and marshmallows was ok but im not sure how this can go bad. We also asked wifi password as the internet service was not good in the shop and was got a no reply. Seems like the good reviews come from the experience and not the shop.

Had a wonderful time. Our guide Rachel was amazing. We loved every minute and learned so much. My Husband's family are Cravens so it was nice to hear all about their chocolate too.

The tour was extremely interesting and Lee was a fantastic and knowledgable guide. My girlfriend and i went for a birthday and we enjoyed the experience throughly. Lee was informative and funny and made the whole experience what it was. Chocolate tasted great and i’d recommend the experience as a whole. 5/5

We enjoyed the tour it was nice to try chocolate in it's process and trying more at the end. Definitely recommend going

Thank you for the tour around Yorks Chocolate Story Reanna! Such a lovely girl and gave us a great experience! Will definitely be coming back!

The chocolate story was great, Josh was a funny guide and very knowledgeable. Would definitely recommend you go on the tour.

We were warmly hosted by Ms. Laura at York's Chocolate Story, where she provided valuable insights into the history of chocolate in York. Her kindness was greatly appreciated.

Reanna our tour guide was brilliant knew everything there was to know about Yorks Chocolate heratiage and asked everyone what their favourite chocolate is and spoke about the founder of Roundtrees and of course we made our own chocolate lollipop the highlight of tour, Enjoyed it throughly. Definitely recommend to everyone

Wasn't worth the money, visiting here

This is a great value attraction, the guide Charlie was brilliant, knowledgeable and entertaining

A genuinely interesting museum! It was great to learn more local history through the lens of the chocolate factories in York; stuff that, having grown up near York, I was vaguely aware of but had never really investigated fully. The exhibits are cleverly put together and there's a great interactive element as you progress through the production of chocolate. There are naturally lots of samples to taste- and they do even cater for vegan visitors which was lovely. Our tour guide Reanna was very friendly, engaging and informative, with some great personal anecdotes to add to the exhibits. It was a little surprising that there's no mention of slavery either modern or historic, and some of the more unpleasant elements of the chocolate business are ignored or glossed over. Still a lot of interesting information.

Lauren was absolutely wonderful and her colleagues were sweet and helpful

Yeah, no. Very short, kinda boring. You will get a small kit kat and one piece of quality street. All the tastings are about how awful the unprocessed or the half processed cocoa beans are. By the the end you'll get to decorate white chocolate which I can't seem to understand why when we were tasting cocoa beans all along. Doesn't make any sense. I love white chocolate, but the one they give is not nice at all. £16 if you buy the tickets online but you'll got very few and small amount of chocolate, no experience. It would be nice for £5. Will not return.

Fantastic atmosphere. Love the tour and it's great for family's. Would highly recommend doing the tour and chocolate making course

After reading the very positive reviews, we decided to try it out ourselves. It was a brilliant experience made better by a great tour guide. We could tell Josh loved what he was doing and it was very informative. Chocolate tasting and making were both equally fun throughout the tour and I will recommend it to my friends!

Rachel was a fantastic tour guide

We had Reanna as our guide on the truffle making and tour and she was extremely helpful and really pleasant to be around for the whole thing Would definitely recommend :) (And the chocolate is TO DIE FOR)

A great experience - Rachel was a great guide and was very knowledgeable. Opportunity to learn the history of York’s chocolate manufacturing, some treats along the way, and making a chocolate lollipop! Would definitely recommend.

Had a lovely experience here, the tour guide we had was energetic and friendly.

Very interesting tour and you get a decent goody bag at the end, but a bit expensive for such a short experience.

I made reservations for a visit, but because of a family emergency, we could not go on the scheduled date and time. I emailed them, explaining the situation, and they told me that because of the situation, they would make an exception, and I could rebook for a £10.00 fee, which would be paid at the door. When I reached out again to rebook, they walked back what they told me in their first email—making up an excuse that contradicted their first email. Be careful when booking with them, and do not trust any emails they send you regarding your booking.

We did the VIP Masterclass with Robbie and it was genuinely the most perfect time, Robbie was brilliant and made sure we had the most fun and answered all of our 100s of questions! The amount of chocolate we got to make and take home was worth the cost of the class and then some, let alone the full 2 hour experience in itself! Will 100% be returning with other friends, thank you again Robbie (and I cant forget to mention Louis who made sure we had drinks and were made to feel welcome at the start)! We had high hopes going in but it was so much better than we could’ve imagined🫶🏼

Thank you Louis for an incredible tour! Part of the trip to York I didn’t expect to like as much as I did. Louis had a fantastic sense of humour as well as knowledge and obvious kindness and made the tour so memorable. I had my 5 month old with me and felt very welcome.

A great thing to do at York. A fascinating insight into the world of chocolate and interactive points during the tour. Gina out guide was very engaging and friendly.

This is a tour not a restaurant. So intetesting. Far exceeded expectations. Worth every penny

We had a great time at the chocolate story today. A perfect combination of interactive learning and fun experiences. Learnt about the history of chocolate, York’s links to chocolate and chocolate around the world. Our guide Rachel was knowledgeable and engaging- for both adults and children. We loved making the lollies, watching the truffle making and tasting the chocolates. Would highly recommend.

Lee was an amazing guide, just wonderful

We really enjoyed our tour here. Our guide was great. We had delicious treats at every step. There’s one thing I want to mention, the video about aztecs was a little uncomfortable for the little ones. Our kids, age 4 and 9, closed their eyes during the fighting scenes. I think there’s no need to see blood and weapons during a pleasant chocolate tour. Otherwise everything was perfect.

We met the delightful staff and were given a brief history of chocolate, confectionery, industry in York and the rowntree family. We were given samples and got to make our own lollypop. It's an educational way to spend a couple of hours. The chocolate in the shop is very expensive.

The experience was amazing the guide was very informative and friendly and a lovely person, Lee you’re amazing thank you for being such a great guide,

Lee was an excellent tour guide with amazing knowledge of chocolate history!

Loved visiting York's Chocolate Story and was really impressed with the knowledge and enthusiasm of our tour guide (Rachel). We learned about the chocolate making process and about York's connection to the history of chocolate. We were given small samples along the way to help immerse us in the journey and learn more about the cocoa plant. We also made chocolate lollipops! The only improvement I would suggest would be more seating in the different sections but other than that it was a brilliant attraction!

Lovely place and the hot chocolate is amazing. Friendly people.

I found the experience to be at best adequate, however, considering the price I felt it was poor value for money. You constantly felt that you were being hurried along due to the small time gaps between large groups, possibly due to it being half term. As a resident of York it gave a good overview of the chocolate history, but the magical experience that I expected was let down by lack of cleanliness throughout the journey, culminating in being an open kitchen with a dirty floor, dirty surfaces and a general feeling of not wanting to touch any surface due to the grubby nature of the building. When purchasing from the gift shop, I asked for a bag to put my chocolate in, I was given one option which was a small Hessian branded bag at a cost of £5.95. No other option was available. I would not recommend based on price. I feel this is a missed opportunity for what should’ve been a great experience.

An excellent interactive experience of the history of chocolate in York. Highly recommended to go with children.

Seems a pricey attraction. Never been, but not inspired from an external view.

Wonderful experience full of really interesting info about the history of chocolate in York. Our guide, Gina, did a very good job of showing us around and explaining everything clearly while being friendly and fun. You also get some chocolate treats. Thoroughly recommend It.

Really loved this place! Our tour gide, Annabelle (for the tour) was amazing and our chocolatier, Emily (for the masterclass) was really nice. Chocolate is delicious and really enjoyed the whole experience! Ate so much chocolate! Would definitely come again!

Had the tour yesterday (12/2/24) and the service was absolutely amazing. Our tour guide Lauren was amazing with such charisma and passion. She took us on an amazing journey of history of chocolate and sweets.

Loved our tour here. Our guide Charlie was great, friendly and knowledgeable. Plenty of opportunities to try chocolate along the way. Found out lots of history. Got the opportunity to make chocolate lollipops and see a professional demo. Really reccomended! Great for everyone!

Went on the Chocolate Masterclass session, Couldn't recommend it more highly! No existing skills needed. We had a fantastic time making and decorating chocolate to cracking 80s tunes. Learned lots of fun facts and chocolate handling techniques. Shout out to Emily for making the evening so much fun!

Excellent tour with Josh - impressed! Very informative and engaging. Would recommend!

Excellent experience. Not planned to go but went in anyway. Lauren was our guide, very well informed, very knowledgeable and delivered in a fun and interesting fashion. Great free samples and demonstrations. Would recommend.

Great experience at york's chocolate story. Our guide Lee was very good and had lots of knowledge about the chcoloate history in York and around the world. We thoroughly enjoyed our visit and would definately recommend to anyone thinking of visting!!