Chilli Bean Kitchen in North West Leicestershire

Great afternoon out with the family, our guide was friendly and informative and we loved spending time with the alpacas. Only slight downside was i personally feel the alpacas were handled fairly roughly by staff at times which just wasn't needed. Afternoon tea afterwards was fantastic, overall had a lovely time.

Did donkey grooming today , what a fantastic experience, we were looked after by Keira, her knowledge and love for the donkeys was amazing to see. My donkey for an hour was Del he was adorable and so gentle . This was a fantastic experience and lovely friendly place I definitely want to go back was such a therapeutic experience and great also for well-being . Thank you ❤️

Really good experience had a lot of fun doing the alpaca walk! Had afternoon tea in the chilli bean cafe and really enjoyed it! Overall would recommend this to anyone. We will definitely be returning! A big thank you to Karen for taking us round.

My wife Sue had the Alpaca experience gifted to her for her birthday. Today we had a tremendous day highly recommended and our guide Liv was excellent

Did a donkey walk and got the naughtiest donkey Noddy 🤣 all funny and luckily the tour staff were helpful. The donkeys do go at their own pace, it’s more like they walk you. 😝

Amazing place alpaca are beautiful and friendly and so are the staff

Had a great time doing donkey grooming. The guide was very nice and friendly. Had a nice lunch. We always enjoy our experiences here.

We had lovely hack, with two lovely horses. Charlotte was really good and told us all about the different animals on the farm. Thank you Charlotte

Had a great 90 minute alpaca experiance our guide was Molly very knowledgeable. I walked Mario or should I say he walked me they go.at their pace not yours which we where warned about before the walk . Be prepared for some muddy action depending on the weather as it is a working farm will definitely go again

Popped in with the grandchildren nice place enjoyed our visit 😀 but please do something about the driveway surface it terrible.

I'll start with the positive, the farm was a working farm in good working farm condition, the ladies at reception were friendly and the girl leading the experience group was knowledgeable and friendly. The not so good.... Booking this was a nightmare, Our experience was cancelled 2 hours before it was due to begin and no refund or discount for our booking (we were offered discount on a return second booking....but I'm not likely to spend more money with charnwood at this point) I understand the alpacas need to be kept safe and some weather may not be suitable, however having gotten my children excited about the experience, and taken time off work to do this, I feel we should have been compensated for the disruption which wasn't our fault. The receptionist never answers the phone if you need to call. During the walk the alpacas choose their own pace which we weren't aware of prior to being on the walk, which means you don't get to walk with your group. This meant my daughter didn't really enjoy her experience as she was on her own a lot. For this reason I don't think 10 years olds should be made to have their own alpaca. The whole ratio of adults to children is off. I did ask (before we arrived) if my daughter could walk with me and share my alpaca as an under 10 with two guide ropes, but was told this wasn't possible as then I'd need another adult for the ratios..(this wasn't possible for me)which makes no sense as this would have been more sensible than having her 12 foot behind me on her own! The experience was so over priced, and their should be a family ticket option. I didn't feel we got £100 worth of activity. This experience is sold as cute lovely animals who like to bond with people, when actually they are just big cute unfriendly sheep, who really don't like people at all. Id recommend for adults only, as it's not worth the cost of taking a family and children will be disappointed that the alpacas aren't that keen on being patted.

My partner and I had a 90-minute alpaca walk with afternoon tea. The alpacas are really friendly and very well behaved! Liv-our guide was friendly and knowledgeable and explained how to approach the alpacas and walk with them- Leapus and Dorado-were lovely boys and we thoroughly enjoyed our walk with them.The afternoon tea was lovely, special diets are catered for and the vegan afternoon tea was delicious. The staff in the Chilli Bean cafe were very friendly and accommodating. We would definitely recommend this as an activity-in winter time just be sure to wear wellies as it can get muddy in places.

After wanting to go to Charnwood Forest Alpacas for years, my boyfriend surprised me with the Valentine's 'Hooves & Hearts' package. It was everything I expected and more. Prosecco and an alpaca biscuit on arrival and nearly an hour of feeding, cuddling and loving the alpacas! Safe to say, the man was very much 25th best being around these gorgeous guys! The alpacas were so calm and friendly (the food may have helped the last part) that I didn't want to leave. We will 100% be back for more alpaca/donkey fun. Amazing place!

booked a Wowcher 90-minute alpaca walk with afternoon tea, I wanted to recreate some memories I had with my mum who I suddenly lost very suddenly in 22.11.22 so these memories are created with my daughter. I myself had alpaca called karma it’s quite ironic how this happend He decided to not be so calm spat at one of the other alpacas. When I said that wasn’t very nice. He looked at me and spat at me. 😂🤮 We fell out at this point as alpacas pick up your tention. I think he knew he had annoyed me, so I had swapped for a different he was very calm and like to walk at the back. I was still very worried that I get spotted again ha ha but overall day was brilliant my daughter really enjoyed it thank you. Can’t wait to go back in the summer.

Wonderful experience with horse riding and afternoon tea. Charlotte and Evie were amazing supervisor and looked after us in the best way. Our horses ( Scotty and JB - sorry for the misspelling) were properly selected based on the different level of experience between myself and my girlfriend. For sure, we will come back again! Thanks for the lovely experience. Luigi and Susanna

We had a lovely experience walking the alpacas followed by afternoon tea. Glad we decided to wear wellies - very muddy in the fields! It was a very unique experience, our little one loved it. The grown ups also had fun. We can't wait to come back in the summer to see the babies! The only downside to our experience was the entrance to the farm - massive potholes! Gave our car's suspension a proper test. Please sort it out as it isn't the best first impression.

Lovely walk with the alpacas, defiantly be booking again

Today myself and my partner thoroughly enjoyed the 90 minute alap an experience and afternoon tea. Everyone gets their own alpaca to walk with. Followed by a lovely afternoon tea. Staff were friendly and welcoming. A safety talk and explanation of what will happen is done to the group before you head out on the walk. Including a demo alpaca, with instructions on how to walk with them. Alpacas are very tame and friendly, like to be stroked. Bags of feed available at £1 each ( which the alpacas loved)! Wear sensible footwear as very muddy parts along the walk - dependent on weather, I’m sure in the summer it is lovely grass and not sludge. We would definitely recommend this experience to anyone.

Afternoon tea experience booked through groupon, easy to book through website. Well communicated on instruction to what to do and where to go on site, faciletes were really clean. Guides were great, really chatty. Each adult had an Alpecha each, really nice easy pace walk, with a great opporunity for selfies! Afternoon was more than plenty with boxes provided to take home, great value for money!

We'd been wanting to do the alpaca walk for a long time, and we finally had the chance to do it and we loved the experience! The farm is really beautiful and the animals are so cute. The staff is great! We did the 90-minute alpaca walk, took photos and fed them. We learnt new things about alpacas thanks to the guide. We had a great time and would highly recommend it! We hope we'll have the chance to go back there!

A fantastic ’Gem’ set in beautiful country side! There is so much to do, activities including Alpaca & Donkey walking, and pony trekking, all the animals are adorable, and they are very happy, loved & well care for by Jo and her staff, who will make you feel very welcome, they are very helpful and professional team. My husband Scott & I went pony trekking, the ponies we rode were absolute superstars, they were so well behaved & gentle, I rode Bertie so was sweet, a cheeky chappy, and Scott rode Sam, who was a gentle giant. Jo was our guide, she took us on an off road trek around her beautiful estate. The scenery & views were beautiful. There is lovely coffee shop & bar, serving delicious food. We had fabulous day, and we thoroughly recommend it! And we’ll going again soon! Thanks Mrs Laura Walker

Nice place to take the children to walk with the alpacas

What an experience! Firstly wasn't well signposted when we got into the carpark of where to go but got there. On the website it tells you there will be a safety brief and stresses you need to get there 30 mins in advance of your time but we weren't called to get our alpaca until bang on 10:30- which was fine as there were horses and donkeys to look at. Met up with our alpaca- was just me and an 8 year old. We had 2 ropes which was great as she really felt like she was walking the alpaca so that was good. Ground uneven and sometimes muddy but what's expected There was an electric part of the fence which wasn't well signposted warning you and my daughter got a little shock but she was fine. Did mention to staff. Our tour lady Taytum was so lovely! Really knowledgeable and welcomed questions on the alpacas. Can't wait to come back in the summer. Heard the baby alpaca experience is worth it too! We bought a Wowcher which was cheaper

Exceeded our expectations as Bronze made my first time meeting with an Alpaca a treasure. Hubby had Light As A Feather. All the Alpacas are such docile and beautiful beings, and we would not hesitate to return. The walk with the Alpacas takes over 1 hour and is at a leisurely pace with small up hill slopes, followed by down hill, and 2 stop-overs for pictures. There were no signs about buying food for the Alpacas when we checked into the office, and the lady on the desk didn't mention it either, so when half way into the walk we were told we can feed the Alpacas with food we've bought from the shop, we were somewhat disappointed. Our hungry Alpacas were therefore chomping on grass along the walk ways. This is also an equestrian centre so plenty of horses of all sorts (Shetland, Shire, etc) and cute donkeys to admire. Our guide was excellent and she made the walk informative and fun. Afternoon Tea after walking the Alpacas was also lovely albeit the instant coffee was not very nice. The selection on the platter was brilliant, tasty, fresh and the waitresses were very helpful. Squash, tea and instant coffee are bottomless. TIP: Wear hiking boots or other footwear as you will be walking through a working farm with plenty of mud, high grass and poo. TIP: Buy food for your Alpaca when you check in. TIP: The road into the venue is full of potholes and water, so skip the sports car and take an SUV or higher car instead. TIP: If you appreciate coffee buy the Barista at the pub side before you take your table.

Had a great time with the alpacas. Liv was amazing and tought us so much about these amazing creatures. The walk was short and easy so suitable for any age and fitness. We had plenty of time with the alpacas so make sure you buy food. £1 per bag. Now I bought this experience for my sister's birthday with a woucher voucher and this came with afternoon tea. Judging by other reviews I think we went when the normal chef /cook was off as it was just awful. Everything was stale and the sandwiches were nearly empty. Instant coffee was served. Yuk!!! I had to order a proper coffee from the bar at extra cost. I'm used to these teas being indulgent and fancy but this was just not the case and had to leave most of it. I'd would swere this and order off menu instead if you're wanting indulgence. But like I said, we may have just been unlucky. I'm not usually a fussy person but I felt disappointed. However I must stress... the alpaca walk was amazing and so much fun.

Loved everything about this place. We did a horse riding trek with an afternoon tea. Would definitely recommend 😊 the afternoon tea is lovely.

what a lovely way to spend a sunday morning!! it was an amazing experience hosted by some lovely people! the alpacas were ridiculously cute and looked after really well :) we will definitely be back soon, we loved it!

We booked the Alpaca walk with afternoon tea. Great time with our guide Liv, she really knows her stuff and this shows throughout the walk.

90 minute alpaca walk was great! Guide Will was a fountain of knowledge and very friendly, and the alpacas were soft, mischievous, adorable, and brought good vibes to a grey day. Got to see pigs, goats and donkeys as well. Top quality afternoon out and got some fun pictures too!

Lovely staff and better alpacas

We had the most incredible morning walking the alpacas. All the staff were very friendly and extremely helpful. Will, our guide, was great fun, and really knowledgeable about the alpacas. We had an afternoon tea also, which was great. We would definitely recommend this and can’t wait to go back.

We booked Charnwood Forest Alpacas for our wedding day and would happily recommend. They turned up at the requested time and the handler was friendly, knowledgeable and happy to answer any questions. Most importantly, it was clear the alpaca's safety was priority at all times but they seemed calm, well looked after and happy to pose for photos with guests. They provided a great memorable experience on our wedding day - thank you!

Only went for a walk around and to sample the coffee. The restaurant looks nice and there were plenty of people there horse riding and walking the Alpacas. Additional comment: The three stars is more down to us than the business as we only did the farm walk and had a coffee, and therefore can't comment on the rest of the facilities. We have bought a voucher to go back for an Alpaca walk and probably have breakfast too, so I'm sure I will amend it afterwards.

We loved the walk with the alpacas. Also the afternoon tea.

Had a lovely couple of hours having coffee and cake and then did the farm walk.

Had the BEST time even though the weather wasn't too great. The 'walker' (I think Olivia) was fabulous and well-informed, we learned so much about the Alpacas during our walk. My origional visit I booked through Groupon and have already booked again to feed the Chia 😊

Right from the start, from introducing the Alpacas and giving brief about the walk, and to the 90 minutes walking experience and finally to the afternoon tea everything was perfect. My daughter loved every minute of it and Olivia was a super awesome host and of course the boys called "Sticky" and "Bells and whistles". The Alpacas are the kindest and the coolest creatures and we enjoyed knowing them closely. Highly recommended this place for anyone who loves nature and animals.

Had the most amazing time walking the alpacas !! Alpacas are extremely friendly and well looked after, it is very clear that the staff have a passion for working there. We had Olivia guiding us on our walk and she was brilliant, very knowledgeable, helpful and friendly. 100% would recommend and can’t wait to visit again soon

Great experience and cafe lovely

Lovely day out, the alpacas are adorable ❤️

Fab experience. Beth was fabulous - especially it being her first guided walk. Was great to get up close with the Alpacas, and learned quite a bit I didn't know. We were lucky and got a dry sunny day - can imagine the walk would be a struggle in the mud. We had an afternoon tea booked in the Chilli Bean afterwards, it was nice, although some of it was clearly defrosted items - would prefer fresh. Kids meal seemed to be good value.

Me and my partner was giving this as a Christmas present for us both. It was absolutely excellent. We went today for a 2pm walk, was ready to start dead on 2 and didn’t come out until about 3:30/3:40. I am a very very anxious person and was really anxious at first but our guide Olivia was absolutely awesome and the alpacas are such nice and caring animals, also very looked after! Would definitely recommend 10/10

Definitely coming here again! The views were amazing, the walk was brilliant and very informative. Loved walking an Alpaca and the find was very nice

I has had a private horse riding lesson on Sunday and it was a very lovely experience. The instructor was very kind and professional and the all time was so great.

Fantastic walk for my birthday treat. Love these alpacas. I walked Duvet Day. Such a friendly fellow 🦙 Our guide was very informative and I would thoroughly recommend this experience.

Absolutely amazing experience. Lovely weather for walking with the alpacas. Highly recommend.

Beautiful farm with experiences for all. Our experience guide, Olivia was brilliant - very knowledgeable about each of the individual alpacas whilst also providing interesting facts throughout. The animals are all clearly well cared for and I hope to go back again soon to try another experience!

Fantastic 50th birthday present courtesy of my sister. The alpacas were lovely and I learned so much about them on the 90 minute walk, from the guide taking us round. Highly recommend

What a fab afternoon taking these cuties for a walk in the sunshine! Will was very informative and both myself and my husband learnt so much about alpacas. Lots of smiles all round! We will definitely recommend this to friends and family !🥰

Having checked opening times via website and Facebook I took my mum for lunch to find the cafe is no longer open on Fridays. The whole place was scruffy and unkempt, yard unswept and no staff to speak to.

Really good fun, something different and relaxing! 🤔 Helps if you like being with animals though!

Had an amazing time horse riding and feeding some alpacas, drove down from Liverpool, definitely worth the trip ! The guide we had for the horse riding was great if I remember correctly her name was Megan but I'd come back just for the service we received, the shop lady was also lovely, the friendly service really made the whole experience :) highly recommend visiting !

Fantastic place for some relaxing time with them brilliant alpacas. I'm animal mad so, perfect morning for me. Highly recommended

Came to do the Alpaca walk with my partner and it was one of the best things I’ve done. All the staff were super friendly, the chap who was our guide on the walk was amazing, told us so many facts about alpacas! The afternoon tea was very delicious too and a very selection of sweet and savory was given I enjoyed it so much I rebooked tickets to go again with my mother and sister 😁

A lovely experience walking the alpacas around the farm. Lots of opportunities for photos and cuddles with alpacas. Suitable for children and adults alike!

Whilst I didn't personally do a "walk", my partner and my sister did.....and they loved it!! They walked the alpacas and are already saying they'd love to do it again!! The walk lasts 90 minutes in total. Part way around there's an opportunity to stop and feed the one you're walking....so try and remember to buy some feed when you arrive at the check in desk. A bag of feed is £1, and just adds to the experience.

Came today to do the Alpaca Walk and afternoon tea for my sons 12th birthday, what an amazing experience we all thoroughly enjoyed it. The staff are really informative and Really friendly, especially the young guy who did the walk sorry didn't get your name. You get a briefing before you start the walk, and you get to see the amazing Alpaca smile before you start. All the alpacas have lots of character, you get to feed them and bond with them. It was such a lovely experience!😁 And to top it off a nice spot of afternoon tea at the chilli Bean, Thank you so much for an amazing family experience. 🥰

Wonderful family friendly experience! Alpacas were docile and friendly with everyone, just don't show them you have treats or they'll swarm you. Highly recommend ages 3-4+, the walk is about 90 minutes and you'll need two hands on your alpacas lead at all times. So if your child decides they're done halfway through, like mine did, then you'll have hand the alpaca off to someone else. Staff were super helpful the entire time and would stop the group if anyone got behind. We booked with the afternoon tea afterwards. Food was absolutely wonderful.

Absolutely amazing, did the alpaca walking experience today with florence who was very friendly and did an amazing job , i had hurricane the alpaca who was very good and well behaved 🥰 defo coming again !

Walk with alpaca, great for children and adults

What a wonderful afternoon we have had. Olivia our guide was absolutely fantastic, and what a lovely experience walking with the alpacas. I have to say, I’m sure mine kissed me at the end as an apology for making me run most of the way around. Thank you a great time

Wspaniałe miejsce na wycieczkę do alpak czy przejażdżkę na koniu.

Bit muddy but afternoon tea was lovely

Hubby brought as a surprise, really enjoyed walking the alpacas and afternoon tea experience, really lovely place, Staff very friendly, my only one gripe is they shut the shop while people were still there, I wanted to purchase something and couldn't... The shop to me is the last place that should shut, but will still be booking to go back in the summer 😊😊

We call in for coffee and breakfast most weeks. Haven't tried lunch yet but it's such a welcoming place I'm sure we will. We always visit the animals first, then have a drink. The staff are delightful, so welcoming. It's a great place.

Lovely friendly animals. Good length of walk and the experience with the alpacas was enjoyable. You may not be able to walk near your family/friends as the alpacas choose where they want to walk in the herd. The alpacas must be well looked after as they are very friendly. Will did our tour, he was nice and gave some interesting facts and took pictures for people. You have to buy your own alpaca feed as this is not included in the 90min walk experience. The let down was the whole experience was the logistics/staff. We were told to arrive at least 30mins prior to our walk, to check in and attend the safety briefing. We arrived at 13:20 for our 14:00 walk. Our safety briefing did not commence until 14:05, the experience ended at 15:25 (80mins total). Normally, I would not be so pedantic, but, we had attended the previous week for a 13:30 walk. On that occasion, we arrived at 13:30. I had attempted to call ahead during our journey as traffic had meant that our hour long journey increased by an extra 20 mins but was not able to get through. On arrival which was 13:30, we could not find anyone, or any clear signage we walked through and saw a group, so we tagged on to the safety briefing at 13:32. We were then approached by Will, who advised us that as we were late we could not join the group and we would not get to have our alpaca experience. He used the word "unfortunately" in every sentence, which wasn't helpful, but, unfortunately became patronising and annoying. We asked if there was any chance we could have the first minute of the briefing recapping, or sign a waiver, or join a later your if there was space. He got a colleague, Frankie, to come and talk to us. We had about 15-20mins of discussion about the fact there insurance would be invalid because we missed the start of the safety briefing and that they have a zero tolerance on lateness and won't refund or rearrange, by then, the group left with the alpacas. I explained we had been emailed to rearrange our original time of 14:00 to 13:30 as they chose to cancel that tour, so we had arrived for 13:30. Again, we were just told if you don't check in between 15-30mins before your experience time, you are late and can't do the experience. Eventually, Frankie agreed to rearrange us to the following week. Which was inconvenient but we accepted it as a reasonable resolution, and to be fair, by this point if would have been difficult to enjoy staying at Charnwood Forest Alpacas due to how unreasonable and unhelpful the staff were. So, we were turned away and initially offered to reimbursement or rescheduling because we joined a safety briefing 2mins late, only to then attend the next week and the briefing started 5mins late! I even went back to the check in point just before 14:00 because I couldn't understand why ours hadn't begun. We had even mistakenly joined the 13:30 briefing as that was late too. We weren't able to join that because it wasn't our slot, even though there were spaces available. Then, during our tour, an extra person was allowed to join the group, just by chance, because someone else had cancelled. I think that the staff seriously need to get there policies lined up. Very hostile when we were 2mins late on the previous week, and then doing the complete opposite to everything they had told us and running late for us! Also, they cut the walk short by 10mins. Lovely alpacas and other animals too, but I would not go to this farm again and I would not recommend it either. I would go to J&J alpacas or somewhere else. This wasn't worth the drama.

No velice špatná příjezdová cesta pro LKW aby jste se sem dostali tak potřebujete trochu se obrnit ohledně té cesty k firmě.Vykladku nemohu zatím říci jelikož jsem přijel po půlnoci.

Plenty of car parking spaces, well organised, friendly staff, enjoyable experience, would recommend, and visit again.

So disappointed! Our experience was bought as a family Christmas present and with the pandemic we have had to wait to use it. Unfortunately the day before our experience we were notified by school that there were positive covid cases in the childrens classes. We had no symptoms. Unfortunately we had a positive lateral flow test and so I contacted Charnwood before we had even had our PCR test to ask if we could rebook due to the circumstances. A reply email confirmed that they would not allow us to rebook as we were out of their 48h cancellation policy!! What else could we have done??? We also had another booking with another adventure company (Go Ape) and they gave us a refund without hesitation because they made exceptions for covid! Bitterly disappointed and poor customer service!

Great way to spend an afternoon. We took our son and he loved it. There is a welcome talk about the Alpacas, then you are introduced to 'your' Alpaca for the walk. It's lovely being able to walk round, learning lots of facts about Alpacas and getting to know your own walking companion. There is a chance half way round to feed your Alpaca and get some selfies. Loved it. We had also booked the afternoon tea which was a great way to finish our afternoon. Delicious 😋.

Had a fantastic time walking with the donkeys. Friendly knowledgeable staff. Beautiful surroundings. Will definitely come back. Beautiful well loved and looked after animals.

Nice experience walking the alpacas was a gift but would go again to walk donkeys

Fabulous Day we'll run adventure for adults and children Afternoon tea was also very nice

Quite literally one of my favourite days EVER! the alpacas were hilarious and clearly well looked after. We took our baby in a carrier and he loved it too! The guide, Casey (sorry if I've spelt that wrong) was really good and funny :) she obviously loves the animals and very knowledgeable... The afternoon tea included in our package was way beyond expectations, great value for money and they even made our son a little childrens box with a jam sandwich, which I thought was a lovely touch. We would highly recommend to anyone thinking of booking and we will definitely be back in the future! All of the staff were so lovely.

Couldn't have been a better day out. The staff very helpful and gave loads of information on the Alpacas

terrible customer service, very disorganised

Had a really enjoyable afternoon walking with Alpacas. Kacey who escorted us on the walk was really knowledgeable and made the experience extra special. Good walks on gòod ground.

Absolutely brilliant loved every second . Well worth a visit . Staff are very informative and knowledgeable and friendly and the alpacas are just gorgeous

Awesome place! Helpful and friendly staff. Super cute Alpacas. Amazing food in the restaurant! All in all a brilliant day out!

An all round fantastic experience from start to finish. The Alpacas were so amazing and our guide was fabulous. The walk was 1 hour and 30 minutes through the surroundings of the farm with time to take pictures and feed your Alpaca too. The afternoon tea was great, really tasty and friendly service. I cannot recommend this experience enough and we will definitely be back to do some of the other experiences available. Thank you for a great day out!

A great experience that I’d recommend to any animal lover. Knowledgable and friendly guide. We had afternoon tea in the cafe afterwards which was very tasty.

Very busy, with more than just Alpacas

Amazing animals, a really joyful experience. With a knowledgeable, entertaining guide

Had a lovely afternoon with the Alpacas enjoying the peace and quiet of the countryside. Fantastic friendly staff, nice cuppa too. Will definitely return.

Loved the walk around farm with the Alpacas with afternoon tea afterwards which was very good and the staff were very kind and helpful

Spent a wonderful hour with the baby alpacas on the Cria Watch experience. Great guide, very pleasant and knowledgeable. Enjoyed being so close to and feeding these beautiful calm animals. A great experience for young and old kids alike! Would visit again and highly recommend to all.

OMG, OMG, OMG, This is amazing!! My wife and I had THE best time at Charnwood Forest Alpacas, during our 90 minute walk. The whole experience was easy, fun, friendly and informative thanks to our host Siobhan. The Alpacas were gorgeous, placid, friendly and sooooo cute! We had such a great time we instantly rebooked for the baby Alpaca experience in a couple of weeks and will take the kids too. There is a fantastic cafe/restaurant too serving beautiful coffee and cakes at reasonable prices. Winner winner! Really impressed with this venue and I am sure we will be back alot now!

Disappointing response to COVID cancellation. I booked a cria experience and afternoon tea for my wife and children to celebrate a big birthday and found the booking process straightforward. We were very disappointed to have to cancel at short notice due to our son becoming unwell and testing positive for COVID. As we were unable to give the specified 48 hours notice we realised we might not be able to get a refund but we expected that Charnwood Alpacas would offer some sort of gesture given that the need to cancel was through no fault of our own (e.g. a partial refund or a voucher towards rebooking the experience). We were surprised to find that despite asking Charnwood Alpacas they told us they were unable to offer any gesture at all. They even charged us in full for an afternoon tea we hadn't consumed leaving us significantly out of pocket with nothing to show for it and with no incentive to rebook. People booking experiences should be aware that this is the approach they are taking. With COVID rates rising and thr risk of this sort of unavoidable late cancellation increasing is it really the right approach to lay all of the risk in the hands of the customer?

We had a Lovely time walking the Alpacas Afternoon Tea was very nice. Lots of things to do Will come back xx

What a fantastic experience on a working farm. We attended the 90 minute alpaca walk with afternoon tea. All of the staff were really friendly and very knowledgeable. The alpacas were full of personality and very smart, docile, creatures. The walk is at an even pace and the guides are very enthusiastic. Tea was also great, if you have a free weekend, I highly recommend this!

Beautifully organised. Very professional. Had a lovely time. Worth the money. Thank you, we will be going back and telling all our friends.

Our afternoon tea and alpaca walk was fabulous. We booked in for our friends 40th Birthday. The staff were so friendly and helpful. The cafe was very clean and well laid out. The food was lovely and filling. Our Alpaca experience was just fabulous. I highly recommend this experience.

Omg the Alpacas were just the softest and cutest animals. Great experience for all ages. So much fun, definitely going there again but to do Alpaca walking. Lots of experiences to do Love it 😄😄👍

I was a bit sceptical.I was wrong. I had the best alpaca experience ever.Made my birthday day.love it.Thank you.

After my amazing time at Lucky Tails Alpaca farm in Hurley Atherton before, I couldn't wait to come here. But left feeling really disappointed and upset. Unlike Lucky Tails, it wasn't relaxed and fun. It was too strict and regimented. I felt reprimanded "nicely " because I was lagging behind; It made me on edge. Then I hadn't seen the one small sign saying not to smoke or use a vape, and was told off outside while using my vape. I felt terrible as I hadn't seen the sign and would never of done that if I'd known. Then I was looked at with disaprovement by other member of staff afterwards. We've booked in again at Lucky Tails. I highly recommend you try it there. It really is a lot of fun and so friendly. But beware of the one llama Lemmi lol. I was dragged across every field we walked into lol. But he's lovely.

Absolutely wonderful day out, the animals were beautifully tame and the staff member was incredibly knowledgeable on the subject. I thoroughly enjoyed this as did the family, well worth the journey and the money, you won't be disappointed.

Something I wouldn't of thought to do myself, was bought as a gift. So glad we went, they were kind enough to extend it through lockdown. All the alpacas seem so different and have different personalities. The one I had liked to keep himself to himself but by the end of the walk had started to warm to me, my partners one was called lil nige (the smallest they had) he was adorable. The guides were very good, full of knowledge and kept giving us support if one of the alpacas were starting to be difficult. All the staff in the shops were very pleasant and very much worth the trip out.

Absolutely fantastic experience and what a giggle. Stubborn and charming and unpredictable it was a fantastic experience with night owl and Inca we learned a lot about these wonderful animals from our very knowledgeable guide will who was very good at his job and kept us on our toes.

The Alpacas welcomed us as we fed them some food from the Charnwood Forest shop, then we had a afternoon tea which was very nice.

Excellent place for family and friends