Caffe Nero in North Down

One of the better stores…. Feel sorry for the staff dealing with the tripe of Holywood. Poor staff must suffer PTSD from serving the swill of energy vampires and over entitlement of people coming here. Staff always helpful and kind, coffee is well made always.

This place is filthy and the staff are mingers , full of mi5 spy's Amanda bates and his grandson, do not have a private conversation in this place , they are recording you

Learnt my lesson and will be avoiding this chain in future after the same low standards present themselves in several branches. If you're absolutely desperate for a tea, give it a go, otherwise don't waste your money when there are so many other options in Holywood. Every single item was either barely 'OK' or offputting and unable to be finished. Milkshake cost the guts of a fiver and there was nothing 'creamy and delicious' about it, it was watered down milk that tasted like chemicals. The staff are doing their best but if you try twice to heat up a bowl of soup and can't manage it, what on earth is going on?

I have been a regular for 15 years but am now avoiding this branch.The staff are rude,sullen and have appalling communication skills.On the past three visits I have been scowled at and the barista has not spoken one word to me during the transaction.Is it really so difficult to hire staff without an attitude problem ?

Fully negative. I was order today from this cafe.They didn't send the cakes and refuse to get money back. I was have to go back to cafe and said them they have give anything else or get money back.And when I come back they had almost everything what i was order but to lazy to put in the bag. In the muffin which i get that was staple. Inside the muffins which child gonna be eat, the good think i was find it before child get it. Fully negative !! And of course refuse to get back money for delivery.

The staff are lovely in here and the coffees are made exactly the way you asked .. they have great baristas !

I'm a regular customer but oh my how the standards are dropping . One customer who walks right behind the counter and is given the telephone to use as his personal phone . Then proceeds to insult anyone around him . It has actually put me off visiting the shop . The staff who are friendly to all don't seem to have any control of this person's forward behaviour . .. definitely not be visiting again

I have to say something. I have been coming here for years. Pleasant and friendly staff, great coffee and always a familiar face to sit with if I'm on my own. BUT recently the staff have been slow and dour looking. I had to ask for a plate and knife for my pastry as it was just plonked on the tray. It seems Holywood is not the only shop either. I went to the one in Newtownards and was told I had to have a paper cup even though I was sitting in. I'm sorry but I like to have a proper cup to enjoy my coffee. In these times of numerous coffee shops to choose from Neros needs to check itself and bring back the standards patrons are used to.

I visited Cafe Nero today and not long after arriving, I witnessed a young female customer take a seizure and yell for help. A young barista came from behind the counter and sat with her reassuring her until she came out of the episode. She was so attentive, caring and warm towards the girl, phoned the customers mum, made her a fresh cup of coffee and said she would sit with her until her mum arrived. I was touched by her lovely manner and my faith in humanity has been restored!

Sad to hear MichaelB referring to a customer who wants to talk to everyone as the Village idiot. I think I know who you mean and he is a regular visitor, has learning difficulties but is very friendly and does like to talk to everyone. He is actually very popular with the regulars. Thought the days of referring to people with a mental handicap/learning difficulties as a village idiot were long gone.

We were shocked at the cleanliness of this branch on a recent Sunday morning visit. The floors were actually filthy, possibly the worst I have ever seen in any place that sells food! We were one of the first customers through the door, early morning so the dirt was from previous days. What is Cafe Neros policy on cleanliness? Before posting this review I did email them asking but no response.

Another Nero gem, this shop is great for a break whilst shopping in Holywood. Staff and coffee and snacks great as usual. Only difficulty can be getting parked! But it's worth it

Nice coffee. Very slow service. The upholstered chairs were scruffy and stained. Ready for the rubbish dump. Needs a shake up.

I have visited Cafe Nero twice over the last month or so, both times the customer service was absolutely shocking. The first time I visited I entered and was the only person in the queue. There were two girls behind the counter. Upon approaching the counter I could see they were chatting away. As I stood at the counter the chatting continued for a good two minutes or so. I finally got served when I asked one of the girls if anyone was serving. She gave me a look as if it had rudely interrupted her and went to make my cappuccino making it very obvious this was out of her way. My second visit today I experienced exactly the same thing. The two same staff members were working and again there was no one in the queue in front of me. I stood and stood again until I was finally severed. I got my espresso quickly but this was after me handing across my Nero card to which the girl held for a further or minute or so while she chatted. The coffee is just ok, nothing special, and they certainly charge you for it. This coupled with the absolutely shocking customer service makes this place a no go for me. I work on the high street in Holywood myself and I will certainly be steering people towards a friendlier coffee shop.

Met a relative there on a Sunday morning for a coffee. The staff were disinterested and noisy. A young man behind the counter was washing dishes and a bull in a china shop would have gone through quieter. Even my relative who is normally a placid person was going to complain as we couldn't hear each other speaking. Eventually the youth dropped some dishes which smashed all over the place and the seemed to put paid to the racket. Then next to us the village idiot seemed to have arrived, he wanted to introduce himself to everybody, especially two English women sat chatting. His voice was loud and embarrassing to say the least. First and only time I would set foot in the place, Avoid it.

I meet my friend here today and we had a lovely long undisturbed catchup. This Cafe Nero is really central to the lovely small seaside town of Holywood. It is easily accessible by local trains , buses and private transport. Staff very friendly and non intrusive.

I knew this was going to be nasty when I saw the milk jug. Encrusted. Unlikely to have been cleaned for many hours and consequently contained bits of milk that had been heated and reheated and reheated. As far as I could tell the place had a staff of one. Normally if I saw a milk jug like that, or "baristas" reheating nasty old milk I would say something straight away. In this case I couldn't be bothered. The reason why these franchises often make such awful coffee is because they are not staffed properly. Most customers are there to socialise with friends and maybe don't care if the milk is a bit sour. A staff of one cannot serve customers and keep the place and equipment clean. Considering her predicament she was very cheerful, but the coffee was dreadful. Tip: look at the jug they are steaming milk in, and ask yourself if you really want to drink something that's been in there...

This is probably the best coffee shop/cafe in Holywood and also has a great selection of delicious (and probably fattening!) buns, chocolate cake, etc

My friends had a cuppa while i wantdd a (starbuck strawberry and cream frapachinino)..the staff of cade nero made me one (though wasnt as nice as starbucks)but wasnt bad. Gd staff service, nice environment and pleasant day!

Este es un café muy popular entre los lugareños. Sin embargo, es un típico de franquicia. Como mucho de este tipo de cafetería es bastante caro. El personal también es del tipo atraídos a este tipo de establecimiento. Son los clientes y ellos no están interesados en la construcción de cualquier tipo de relación, particularmente al director.

Great coffee. Friendly staff. Mix of sofas and tables, like iced water for kids. Lots of newspapers available.

If you like the Caffe Nero brand you'll enjoy the Holywood one. Very pleasant staff, good wi-fi signal and plenty of newspapers for the non-tablet/computer users. Can recommend.

As a regular to this cafe i cannot speak highly enough of the staff.Always greeted with a smile and pleasant conversation and always willing to go that bit extra to make sure your coffee is just as you like it.Highly recommended.

Just your standard Caffe Nero. Good coffee and a nice place to relax and meet up with friends. Service was good and it had plenty of comfortable seats!

I go to Caffe Nero because it's a grown up cafe. The customers read newspapers and books, work on their computers, have business meetings or just chat all to a background of moody jazz.. A great atmosphere. The coffee's strong and the treats are sweet. The staff are efficient and friendly. What more could I want?

Whenever I have called in to get a coffee on the way into work it has always been excellent and served by very pleasant staff.Must mention the mince pies, delicious!

We are regulars at this cafe, due to the quality of the coffee. Great place to hang out and meet friends.

As with so many chains, seen one - seen 'em all. This is a decent place for a cup of coffee: comfortable, pleasant, with the normal menu. Pleasant staff.

I visit this branch of Cafe Nero on my way to work and I love it. Wonderful Coffee and gr8 atmosphere. The Staff make this Cafe special..they know my order and are always friendly. I come on my own to read, study, text friends and go on the Internet..I also meet friends here too. Love their Almond Croissants! Gr8 banter with Customers and Staff sets you up for the day!!

Stopped on way home from Bangor, had,nt been in Holywood for ages & as it's hard to get a café open after 4.40 in N.I. even in summer by chance we stopped at Caffé Nero as it was still open at 5.55pm on a Saturday. We got a friendly welcome from the man serving and assisted us with the tray to the tables. The cakes were very nice and good selection. Must be a popular place as there were quite a few clients in for tea & a chat.

I never cease to be amazed how many people in Northern Ireland 'stop for tea' Staff friendly, willing to chat if you instigate, which is the right thing to do. Tea - Mug-pot-cup the choice is yours. My mother Loves a pot of Tea where I prefer a mug. Gluten Free snacks - the best is the gluten free brownie mmmmm. I meet people for business there never feel anyone is listening in. Free to use laptop. Funny I don't normally like corporate 'coffee shops' maybe its just Holywood!

Pop in for coffee on the way to work, the staff are friendly and so efficient often knowing what the more regular customers order. The muffins are delicious as too almond croissant. Great soothing music, best coffee in town!

It's a fine cafe and as with any chain, you know what to expect. The staff team seem to be close which is nice and they are very pleasant and helpful but when all's said and done, it's just another Caffe Nero.

I have morning or afternoon tea or coffee regularly at Café Nero. The staff are excellent, friendly and helpful. It's a bit like "CHEERS" where everyone knows your name and "your usual"! The Earl Grey tea is a great flavour which is more than can be said for many cafe's where tea is not the priority. You can also have large tea for the same price as the small tea! Good loyalty card and good pastries / buns etc, albeit at a price! The apricot croissant is excellent! It's the excellent staff who bring me back!

This is a good place to catch up with friends over coffee. Comfortable seats.Not all the food in 'chain' coffee shops appeals to me - but, for me, Caffe Nero get it right with the Apricot Croissants and the packaged wafer finger biscuits.The service is uniformly friendly - you're aware that making a good coffee is a bit of a craft.Always clean, always friendly - well managed.

As with any Caffe Nero its the coffee I go for, it is consistently good, and that's what I like. I never have anything to eat, just coffee.

You will not find a nicer bunch of people than the staff in this branch of Caffè Nero. They have never let me down & there is always lots of banter & smiles around. The atmosphere is always mellow & chilled & it's always a pleasure to sit-in.It opens early every morning (around 7am) so it's great for grabbing a latte before work. I would sit-in for lunch quite regularly. There is a generous seating area & even when all seats are filled the caffè is large enough to still fill spacious. There are toilet facilities in-store & they also accept card payments which is great as I don't always get a chance to call at an ATM before grabbing a coffee.It serves all the regular Nero food: paninis; sandwiches; croissants & cake! I would recommend the ham & cheddar croissant (£2.95) which they will heat up for you. It goes perfectly with a white chocolate mocha (£3.25) & together it's a delicious but indulgent lunch.I am trying to get out & try new cafés & restaurants for lunch but I keep coming back to Neros again & again. It's a home away from home for me.