Burger King in South Ayrshire

Food is freezing and haven’t followed notes

Served by a boy called damian who was extremely helpful as I struggled placing my prder

Freezing cold burgers and one of them was no tomato as partner is electric and low and behold there was tomato on the burger chips stale and freezing like cardboard chilli cheese bites were like bouncy balls freezing as well ridiculous

Only been here twice. First time was epic(left a 5 star review) . Hot delicious food with friendly staff. Today the opposite. Cold poor food with a very poor manager/supervisor. Won’t be back.

Food was not very warm despite being delivered quite quickly. Delivery driver was nice and friendly.

Beautiful food, beautiful Courier.

Food was absolutely lovely , staff were amazing , the manager Shelley was so nice and the facility was so clean and well maintained , would definitely visit again

Why put cold drinks in with hot food? Not only does it make the drinks warm, but also draws heat out of the food. Anyone who doesn’t know that simple fact shouldn’t be working in the food industry.

Delivery driver went above and beyond!

very nice guy making small talk

The hygiene in the place is disgusting I watched one guy pick his nose then wipe his nose with hands an then handle the drinks machine . I asked if there was any way I could get a hygienic drink . I explained I said I can’t pour a drink from that . They weren’t fussed . I offered to pay more for a bottle from beginf the counter ., that’s was refused .The food has been given to the dog even he turned his nose up at it was inedible soggy greasy . Environmental health need to pay a visit .

Got exactly what I payed for, the courier was at my door bang on the nail to the very minute that he was scheduled to arrive, the food was cooked to perfection today @BURGER KING, Ayr 👌

Food was warm and tasty, delivery driver was very pleasant and delivered on time

Very clean, very organised and quick service. Fantastic friendly staff (Gregg)

was good but I always thought when u buy a cold beverage u get a straw apparently not anymore even McDonald's give you a straw

Food was excellent and it was delivered by my favourite courier, so yeah... happy days+

The order itself, from Burger King, was superb and the courier was super mindful of my elderly neighbours and was an extremely nice fell so yeah.... 10/10 tonight!

missing both fries, wrong juice, both whoppers was cold

Food was freezing. Such a rip off for what we received. Won't be ordering again from Burger King its self.

the delivery time kept changing kept on being pushed back took more than hour to come when originally said 25 minutes

Sean was very polite when serving me at the till service with a smile. Had my burger made by Leanne and it was made to perfection. Damian the manger was very nice when I spoke to him. Keep up the good work gang🫶

great service friendly delivery driver

Food was delivered cold although the restaurant is not far away. There was a missing meal and drink and the wrong milkshake was delivered with another meal. Not a good experience at all.

I asked for a straw to drink my milkshake obviously no one reads comments

Pretty standard Burger King. Polite staff and good fast food

Came in after being out all night and was the perfect thing for an early morning scran. Had my go to chicken royale meal and everything was fresh. Staff were very friendly and the restaurant itself appeared clean. Would recommend for a pleasant quick bite.

Order kept getting time added on making it an hours wait. When arrived food was cold and soggy and chilli cheese bites were missing. Won’t be ordering again.

I ordered it to the wrong address but the driver was decent enough to travel out to where I actually was to deliver it and still in good time as well. Driver was great

Had lunch on way to a work meeting service was fast and the staff are lovely damian was great on the floor talking to everyone was fantastic at service

The Courier I got today is my favourite, hes a big Irishman and a very humble & polite lad, hes always spot on, you could do with hiring a few more like him I'll tell ya, nothing but respect. The food however is abysmal, just thrown it in the dogs bowl.

Missing and wrong items and not good

great food, great customer service, friendly staff, Would go again

This same delivery driver is a really top bloke, always willing to answer any queries etc, give him a pay rise lol.

Staff are so nice and food was so fresh easily in my top 3 places to eat

Quality is suffering. Used to be so much better than McD's. And now it's much dearer too

First class service , food was delicious .

Waited hr half food just arrived frozen

get a family deal and leave the kids meal out what a joke

Food was cold and was delivered over an hour after I ordered, terrible service

Cold food and staff need trained on if the lettuce is brown it shouldn't be put on the food.

ordered at 21.30 as it said 15 to 25 mins delivery was over 30mins late and arrived cold I didn't want a cold burger king meal

Just taken 2 bites out of my Chicken Royale and it tastes completely off. Can't tell if it's the chicken or the mayonnaise but it tastes awful and has now been put in the bin. Love BK and this is my first bad experience so it doesn't put me off ordering again. Not angry.......just disappointed and hungry 😢🙄

Amazing Experience and amazing staff.

Food was excellent, well presented, staff are lovely. 5/5 for everything!!

Burger bun was soggy/wet, burger was cold and the fries weren't fried, at best someone held a torch under them to "defrost & warm them up", the name Steve Austin springs to mind right about now... STONE COLD, I'm done with BK2 in Ayr.

Very disappointed with the food and atmosphere.

Heathfield Retail Park Liberator Drive, Ayr KA8 9BF Scotland Absolutely disgusting place, litter and half eaten burgers all over the window sills and floor, tables were very dirty piled high with used trays, you had to clean them yourself, the toilets were stinking and full of skid marks and swimming in water, 3 young girls staff working on a busy Saturday, i ordered a melt burger it had a 10p sized bit of cheese sauce on the bottom of the burger, and a 5p sized squirt of barbecue sauce on the top, I took it back and they made me a fresh one, the cup of tea was half empty, nothing like the pics, there was no till receipt paper in the machine causing confusion because everyone who ordered chose #1 no cleaning staff, some customers walked in and walked straight back out again, I wish I had, I wont be back here, do yourself a favour go next door to KFC or Subway

The meal came well, only complain is getting a diet instead of regular coke, however 16p isn't much to make a fuss over.

Ordered a meal and didn't get the fries, not amused

The food was cold,drinks not chilled and my burger was missing. Tried to call several times and there was no answer

Could benefit from a drive through. The s3lf serve payment machines are worse than hopeless. Service is improving amd the staff now seem to be a lot better than previously stated.

Every single time I order from this Burger King something is missed or wrong. EVERY. SINGLE. TIME

Food was cold and soggy not good at all

Great service from Leanne! Will definitely be back!

I visited here recently and had a wonderful experience. Leanne was so helpful with assisting me and my partner with the drinks machine and ensured the food arrived quickly. It was a great meal and the service was wonderful. I will definitely return!

there was no coke zero with my order...

did not get what i ordered got a chicken burger and very small fries and no drink

Love a whopper and found BK heathfield Ayr clean, inviting and friendly. Plus easy parking. Perfect stop after shopping!

Both burgers were so cold, chips ok but burgers had to be put in oven.

Needs a drive-through food good

Favourite thing is when they don’t put in the full order

The order cost over £30 and quality was very poor burger/royal lukewarm and chips/ nuggets were stone cold.

Food cooked quickly, nice and fresh. Friendly staff on duty and good value for money

when visited with my family Chloe is an exceptional crew member Attention to detail exceeds individual customer expectations every time

Served by Emily very polite and excellent service.

The meal was cold and drinks were warm

absolutely amazing staff and amazing service Must visit place in Ayr top notch burger king .

Food was not edible things missing and somethings not correct amount, also arrived very cold

Went in for some lunch and the first thing i noticed was the store was extremely clean and lots of room for dine-in customers. The staff are also very quick at serving your food which is always a nice treat

amazing service, fast and fresh

Very polite delivery driver and prompt delivery.

Where do I start.... entered this shop when I was 40 now feel like I'm touching 57 with the time it took to receive my order.. slower than a turd rolling down a hill... Bunty would have made it from big rabs up to Davie hunters quicker!

Stopped in here on New Year’s Day after other places were closed and the food was amazing. Very fresh and tasted great. It was extremely busy, however the staff looked like they were working hard and were enjoying what they were doing. It didn’t take too long before my meal was ready and adequate seating for waiting.

Recently went to Burger King at Heathfield and I am glad to say that my experience was good. From ordering to receiving and enjoying my meal. Staff were very efficient and pleasant. I look forward to to my return.

Driver was useless driving about lost and very rude Food was like rubber like it had sat for hours also stone cold

I'm missing fries from my whopper meal.

The burger was cold and had to be heated in the microwave

The service was great food was fast and warm

food cold due to driver going the wrong way, I was watching on the map

milkshake no straw, food cold .

no bacon on my bacon cheesy fries

fries were missing from the order

food is freezing and my meal has came with 20 chips at most. shocking

10/10 for the food and 11/10 for the courier and his service.

Dirty place staff not friendly at all.

What a shame they have moved to self service rather than placing the order with a human being. Massive step back, we won't be rushing back. Shame.

Amazing customer service looked very nice and clean and great atmosphere 10/10 food and great delivery time

For the second time from Burger King items were missing. Last time was large chips. This time was a drink with a meal

Burgers were great. Loaded fries were terrible

Quick service by I think Louise ? . Restaurant was quiet but clean . Food was good

driver found shop quickly and was very polite and friendly 👌

Food is mediocre at best. Very expensive and service? You serve yourself at a kiosk

Very clean restaurant, staff are always willing to help, and very friendly. Good deals, overall a very nice environment.

The food was cold when got here not good

food was cold, items missing and only half portion of chips. no cheese on one whopper despite this being ordered

Food was absolutely stone cold .took it back and they reheated still cold .burger was the same ,cold

Service very fast, staff were very helpful and kind. will be back!

On our way home after busy day - Service poor - repeated to girl that I wanted a Double Cheese Burger Regular Meal - Plain no dressing No Sauce - Eventually after 20 mins received food with everything I didn't want - Burger Cold Chips look warm and Portion wouldn't satisfy my Young Grandkids - You can purchase a child's Happy Meal from Mcdonalds for less than half the price and get a larger Burger - Place Cold and didn't witness anyone cleaning or tidying up during my unforgettable vis It - not very busy - now know why - I'm definitely not going to visit again. Peter T.

Normally using Burger King it gives you a delivery time but constantly gets pushed back, there was none of that this time and the gentleman Courier even arrived 5/10 mins early so I'm really pleased.

This Place has gone down hill fast.. Never enough staff. Just Eat orders get pritiozed first. Waited 45 minutes for food to be ready then to be told the first order had gone out with Just Eat by mistake.