Burger King in South Ayrshire

This Place has gone down hill fast.. Never enough staff. Just Eat orders get pritiozed first. Waited 45 minutes for food to be ready then to be told the first order had gone out with Just Eat by mistake.

Could benefit from a drive through. The s3lf serve payment machines are worse than hopeless. Service is improving amd the staff now seem to be a lot better than previously stated.

Very fresh food fir a pleasant change service a little slow as staff on phones but overall good experience

Was here with my partner and grandson, staff all really helpful, Louise , leanne & james always go above and beyond to help, all round a great place to go

Food was served fast also hot and fresh.

I visited here recently and had a wonderful experience. Leanne was so helpful with assisting me and my partner with the drinks machine and ensured the food arrived quickly. It was a great meal and the service was wonderful. I will definitely return!

Food was cold and was missing 3 iteams

their was very little chilli jam on my order

I came into burger king to purchase meals for both myself and my partner. We were served by Leanne who informed us of the allergens as my partner has multiple allergies. Once we placed our order Leanne provided us our drinks and informed us how to use the drink machines thoroughly, our food had arrived and leanne ensured it was correct!

The gentleman courier was a delightful big fella and he's always got a spare 1/2mins yo stop and chat with you, it's the big Englishman, top bloke.

Had a lovely visit today was served by Louise she helped me at kiosk and had lots of time for me as I’m not very good with technology, she made sure we had all our condiments and food was perfect, a real asset to the Burger King team Thankyou again Louise

waited over an hour with the delivery time constantly changing, food is freezing, goodbye BK.

I ordered at about 5.15 and was delivered 2 hrs later cold. not worth the £32

Great food, both delicious and hot. Restaurant was spotless clean and I experienced a lovely smiley service from Emily at the counter... I visited just before closing and she was still smiling and chatty when serving me. Will definitely call back here again

Food was nearly double the predicted time and arrived cold! Poor!

I have had customer service when ordering food here , staff were very polite and well spoken and made sure I checked the food bag and that everything I ordered was in the bag before I left, Louise and Josh were very helpful and I will definitely be coming back again! Always great customer service anytime I am here

Honestly used to love bk always seams like the buns are not fresh and feel dry when eating

Decided to take a trip out to Burger King for a change and upon arrival, a lovely server called Leanne had greeted up before taking our order at the till. Leanne made sure our order was correct and was amazing about the full thing.

Took nearly an hour to deliver,food cold waste of my money.

Excellent food, great staff. Would visit again

Had some great scran the other day. My server Duncan was chill and happy to provide suggestions when I wasn’t sure what to get.

Lovely food lovely staff lovely place

Absolutely fantastic service by Leanne, she helped me through the menu and made excellent recommendations

I popped in today for an early lunch which was delicious! Leanne welcomed me in and served me. She was very helpful and friendly, and could answer all my questions about the menu. Thank you to her for the lovely experience.

Great experience and staff, Josh was lovely

brilliant place loved the meal service was 10/10 100% recommend

Bright, clean restaurant with tasty food. Staff all very friendly and efficient. Served today by Duncan :) Looking forward to my next visit.

Visited this burger king for the first time today. i was politely greeted by Leanne and she made sure my order was correct and all the food was hot and fresh. I will definitely be back!

Staff very helpful and friendly. Clean restaurant and quick service

Loved the chilli jam. Yummy. Si am very fussy about cleanliness in restaurants and this place was immaculate.

I made my order at 13:33pm it didn't arrive until 14:38. The reason that I ordered it 27mins in advance of my work lunch break which is 30mins, I come home for lunch and I've spent a small fortune with Just Eat over the many months of using the service, mainly always Burger King, this however has crossed the line, because I was hanging on till the bitter end because I'd paid for it and was obviously still hungry my boss has now called telling me not to come back in tomorrow because you're late.

Food was nice and warm and staff very helpful

While the food came warm, my order of Double Whopper + Cheese + Extra Patty came without cheese and extra patty despite being labelled on the burger wrapper as having those extras. £2 effectively stolen.

Got served by Louise and the display of professionalism was outstanding and couldn’t of asked for a better service

I order from BK all the time and every courier is pleasant but the big fella who delivered tonight was extra pleasant so a big thumbs up to him, cheers.

Got a big order for a youth group session and Robert our server was so good at being able to handle it. Amazing customer service, food was unreal would definitely go again. So easy and fast to order, the Children absolutely loved it!!!!

Came in tonight for some quick food after dinner and was served by chloe. Can't thank her enough for being so helpful and kind due to my picky nature she was really patient with me and always had a smile on her face with a nice pleasant demeanor I can't praise her enough ill definitely be back again

I visited here last week and was served by a lovely girl called Chloe who was very understanding and polite, helping me ( as im not a frequent burger king customer ) to decide what was best to order. Food was amazing and I would highly recommend. Will definitely visit again.

missing 5 items. 4 x fries and 1x ice cream. absolutely a shambles. we were left having to cook food at home because so much of the order was missing.

Food is freezing cold took over an hour to be delivered

Great service staff are so welcoming and the food was not only fast. I got served by sean and he was very helpful with everything and displayed great customer service

Chips were limp and soft, burgers were tiny and very dry, reminded me of a cheap rustlers burger that you can get for £1 out the shops also didn’t seem to receive the discount for my ice cream as was supposed to be 4.99 and was charged 6.49? Also given the wrong kind of ice cream as I ordered cookie dough and was given chocolate, just because you are a well known company doesn’t mean you should let your standards drop, mediocre at best.

Came last minute and the guys were so good thank you

Quick service and cheerful staff 🖤

Good staff . Staff are very helpful and friendly.

Very clean and well ran restaurant the staff are always very kind welcoming and helpful

Great restaurant with friendly helpful staff, highly recommend.

Saved by delivery driver bringing it warm👍 quality was not great though and very little to none cheese on my bacon fries.

Absolutely brilliant brilliant service from james and gregg fast and with a smile

Great service from very friendly staff . Best BK in Ayrshire!

Great service from Louise, very polite and helpful ☺️

Ordered chips with hardly any in them was a joke and burger was cold

Slowest service I’ve ever experienced. Order was placed at exactly 21:21, it is now 21:47 and I’m still waiting on my order 🤯 need more staff in here instead of 1 guy making ALL of the orders.

I had a lovely meal at Burger King in Ayr at heath field and the boy called Duncan that served me was lovely👍🏻

Had a lovely meal here and got great service from Duncan

Burger King has always been my favourite really enjoyed my meal from the heath field restaurant and the service from Duncan was equal to the burger

Great service great staff and very polite staff was really helpful with kiosks

Staff were really polite and helpful young lad James I think it was was very helpful when placing an order at the kiosk

Food was okay but luke warm. My bottle of fanta was warm and not drinkable with the food

Lol at the AI fake reviews below. How burger king has fallen! The food is like warm. Buns are stale, meat barely lukewarm. I don't even think they flame grill their burgers any more. I feel ashamed and disgusted putting this muck into my body but had to grab something quickly in a rush. A Greggs sausage roll from across the road would have been the better option 5x cheaper it seems.

Great service, the courier was a very nice man indeed.

Card only as cash couldn't be taken. Drinks machine only 1 working and it didn't have full selection. No milkshakes available. Chips not fresh. Backheat.

The burgers had this burnt taste that was just awful and they were cold. The chilli cheese bites were also burnt or they were cooked in manky oil… not sure which one… and I ordered 5 milkshakes (2 were for the kids) and instead got 5 bottles of coke…

Went here yesterday.food was soggy.wont be back

Had an amazing service and couldnt fault Leanne who served me, she was amazing and so helpful with recommendations to suit my needs. Great food, will be back

Received my order of 2 kids meals cold with a missing double cheese burger n missing cheese fries and onion rings! no answer when phoning , not happy and out of pocket!

Gregg has great customer service and can make good chilli cheese bites , will be back :)

Didn't even ring the buzzer or chap the door. Just left it in the close and my order is freezing. Waste of money

Absolutely disgrace of a place , absolutely reekin of jobby as you walk in to then further be greeted by half of a chicken nugget meal scattered across the floor and not one clean table. The food was alright quick service but the temperature shows why. The King would not be proud… sad

Slow service and food was cold when it was served

The lady courier was spot on with her timing down to the exact minute and her lovely smile has brightened my day, thanks you for that.

Emily was so helpful and kind when I misordered to the wrong store- happy to help and very efficient!

missing a whole meal stone cold didn't even give me a straw for the Fanta slush clearly flung out the door

Lukewarm coffee not very pleasant assistsnt that served ne toilet bowl yellow stained

Where my house is situated it's really difficult for ALL delivery drivers but your man found d it like a Champ and was bang on time, lovely fella imo, thanks!

Fast food, came hot and got blue light discount too :)

Great food and great service from Leanne!

Service was fast and great with delicious 😋 breakfast Got the bacon butty with a great hot coffee 👌 Will come again

Food was good but service was ridiculously slow. Waited nearly an hour for a small order last time. Any other time I've not had bother so I'm very disappointed.

All the staff were lovely. Louise was very helpful

Fast reliable service with super helpful/friendly staff

I really enjoy burger king but the service is far to slow had to wait 25mins on my meal

Short staffed. Watched 2 staff wrap, unwrap and re-rap the same burgers multiple times! No stickers to say which it is. Poor staff have a tough job. Waited 45 minutes just to pay and I was first in the que! I estimate approx 8 meals were dispensed in 45 mins! I eventually left empty handed and disappointed. Absolutely terrible. Avoid at all costs. 2 stars for the food coz who wants their food wrapped and unwrapped over and over

This is one of the best burger kings ive been to. Liam, the member of staff who served me, was helpful and very friendly. All ready recommend this place to my friends as a lunch spot.

I visited this Burger King as I was passing through on my way home the other day and was greeted and served by Liam who was super polite, friendly and helpful with his happy smile and knowledge of the menu to help me choose something other than my usual order that I would enjoy and I really did. Once my order was ready Liam was on the ball already handing over napkins and a straw as well as checking if I was needing any extra sauses or salt. Will definetly go back any time I am in the area!

two orders in a row where a strawberry and a vanilla shake have been ordered but two vanilla shakes have been delivered and no straws have been included.

There was cold drinks packed in with the hot food and items were missing from order

food was cold and recooked could have chapped the door with the burger! absolute shocking!

Food arrived with a little heat in it. Missing drink from order.

Food is good but this is the third time now either a full pack of chilli cheese bites has been missing or the pack opened and one or two gone

Delivery was quick but the burger was tepid at best. Always the same from this BK restaurant

The food is awful. Cold chips, shop bought coleslaw, tasteless burger and the mac and cheese had no sauce. Mine went in bin. Would not recommend

Amazing food and fast reliable service

Cold bottles of juice in same bag as hot food - burgers squashed and cold due to this - not happy

Absolutely shocking QC, ordered a family deal and missing half the burgers. Not the first time it's happened either. They really need to step their game up with another BK in Ayr.

Fed up with my order always missing items. This time a missing burger, 2x missing kids fries and no kids meal drink. Never ordering from here again. I don't think I've had a complete order yet. Anyone would think its hard to count to 2.

I was in the other day and was served by Farren and she was very kind and welcoming to me and made sure that she got every detail of my order and was left smiling as she was such a kind person

First time in this Burger King, really friendly staff and was served by Leanne who was the loveliest, made my day!

Walked in and was welcomed by the staff when we went to order at the till, was served by Leanne who not only was patient with us but also helped by telling me what’s in the burgers which was quite helpful 10/10 customer service amazing staff

Served by Farrens today great service