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2,8

Based on 541 opinions finded in 2 websites

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Nº 456 in 515 in Swale

CUSTOMERS TALK ABOUT DISHES WITH.. cheesebacon

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Great service i was greeted at the counter by a very friendly staff member named James we received the food very quick and as always it was lovely and hot very clean in the restaurant area . Also It was lovely to be served with a smile Thankyou we will be back again soon :) keep up the great work 👍🏻

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Katie Willis . 2024-02-17

MORE AT Google

Quick and easy to order ,no zest and no melts ,which is always a plus ,food was good and staff we're friendly 😊

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Mark scanlan . 2024-02-17

MORE AT Google

Really pleased with the food , Kringle is always polite

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andrew dunderdale . 2024-02-13

MORE AT Google

Good service food was hot and cooked well managed was very nice thank you for two free bottles of coke as machines wasn’t working love Burger King!

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Jessica Gorthy . 2024-02-12

MORE AT Google

Service can be slow. I've not been when it's really busy. Staff friendly and polite. Food is always nice. The last couple of times, I've been the drink machine was out of order once and today it was flat so haven't had my drinks unfortunately.

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Scattynanny . 2024-02-11

MORE AT Google

The staff very helpful and yeah idk what else to say tbh

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James Wilde . 2024-02-10

MORE AT Google

I took my lunch it was amazing and atmosphere very good. I am coming with my family again and again. Thanks to BK team and Mamun.

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Snezhana Boeva . 2024-02-10

MORE AT Google

Amazing food the and the staff there is very very very very very kind would I come here agian yes why cause I'm fat af

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Silver__100 . 2024-02-10

MORE AT Google

Fantastic service from Karim, he couldn't do enough to help me.

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Chantelle Sims . 2024-02-08

MORE AT Google

amazing place definitely coming back

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Nikita Mullings . 2024-02-06

MORE AT Google

Had a lovely customer service from tyler! 10/10 definitely come here after a long day👍🏻

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Raeanne Sheppard . 2024-02-06

MORE AT Google

Shocking.... Slow...order was wrong...it was cold...worse BK I've ever had

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Mark Hustwayte . 2024-02-06

MORE AT Google

My lunch experience was one of the best I've had in a fast food setting. The staff was incredibly friendly and efficient, contributing to a delightful visit. It was Sunday afternoon lunch busy time but they did amazing service. Really happy with their atmosphere and top-notch service. Special, thanks to Mamun

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md safiul islam . 2024-02-05

MORE AT Google

Very good and fast service. Would recommend to anyone looking for a quick meal but don't have the time to cook.

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Harley Davidson . 2024-02-04

MORE AT Google

Today morning time I had really good service food was very delicusies and saw staff was really frindely and service was amazing. Specially thanks a lot to Mamun.

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Ели Иванова . 2024-02-04

MORE AT Google

Very good service💗 Love the food

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K1typr1ncess . 2024-02-04

MORE AT Google

On previous visits the food here has been ok. (Normal BK) but the service is awful. They seem to be extremely understaffed. There was one till open and the poor guy was running all over the place taking orders, doing drinks, getting rid of the Justeat drivers. I waiting for around 15 minutes before my order was ready to be taken, but with so many people already waiting for food I decided to leave. This place smacks of somewhere that’s about to close down!

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Lurchyboy 1701 . 2024-02-03

MORE AT Google

very nice food and kind staff. 100% recomend

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adam long . 2024-02-01

MORE AT Google

it was very good the food was absolutely lovely and the staff taking my order, Tyler, was amazing and very respectful.

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taylor houlihan . 2024-01-30

MORE AT Google

I love Burger King, the chicken nuggets were amazing also the staff are very kind :)

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Lucy Marsh . 2024-01-30

MORE AT Google

Good place to get food while shopping or something all the staff were helpful and friendly enough

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Joe Chaney . 2024-01-28

MORE AT Google

I experienced good customer service, polite staff and the food was freshly served too which was a plus

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Caitlin Hatton . 2024-01-27

MORE AT Google

lovely place love it there makes me so happy love literally everything about the place

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Evie McIntyre . 2024-01-26

MORE AT Google

We waited for 20minutes to order even though the restaurant wasn’t busy. All the tables were filthy and the floor was covered in litter. We wait a further 40minutes for our food and when it came it was wrong and the Doritos chips had no seasoning on. All round a horrible experience I won’t be returning

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Daniel Harris . 2024-01-24

MORE AT Google

AMAZING FOOD . DELICIOUS FOOD. 5 STAR

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Tight Lines . 2024-01-17

MORE AT Google

One of the my favourite destination for me. Whopper was so lovely, especially thankful to their service. I recently visited the Burger King at Isle of Sheppey and was thoroughly impressed by the excellent service. The team there is doing an outstanding job, ensuring that every customer feels welcomed and satisfied.

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NaFy Zaman . 2024-01-08

MORE AT Google

one of the my favourite fast food destination, I love their service greatest one ☝️

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George Selfe . 2024-01-07

MORE AT Google

Delivery is at least 50 minutes.toady it's been 2.5 hours. Drivers actually leave after waiting so long to collect.

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Chrystal Danciger . 2024-01-06

MORE AT Google

this is not a fast food restaurant don't get it twisted... I get my food served quicker in five bridge's nexr door proba joke of a place

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Lee Zwolinski . 2024-01-06

MORE AT Google

Managers and staff very friendly

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Every morgz . 2024-01-05

MORE AT Google

Untrained staff , 30 min wait for food, which wasn't even our order it was someone who been waiting 40 mins, no management in and only one till roll which had to be swapped between tills and no-one had cooked any fries . Appalling

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Teresa Slater . 2024-01-05

MORE AT Google

Friendly service, smiley staff and clean restaurant. 5 stars :)

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Sheerness . 2023-12-30

MORE AT Google

Never open on time (must be sometimes but never when I'm there) I left this review 3 years ago.... Visiting the area , thought I'd check BK again... Edit: visited last week 22nd of December 2023, 15 minutes after opening time. I asked "Are you open?" Lady on tills shrugged "Give me a few minutes will you!" Waiting in restaurant for ten minutes, then said " Your not open are you?" Service staff ignored me, but a few chuckles from the staff in background. I only keep returning to punish myself i guess 😅 Seriously though, give them 30 minutes after their opening time. You might be lucky , but if you want food go elsewhere.

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Chimp . 2023-12-30

MORE AT Google

staff were fast and polite, could tell they had a strong work ethic. food was hot and fresh. definitely recommend and will be returning soon!!

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Tyler.k . 2023-12-24

MORE AT Google

Tables dirty, bins full, something smells rotten, staff unhelpful, no WiFi and service is soo slow. I’m shocked this place is still open with all of the above. Never had a problem on the drive thru but decided to eat in which was a big mistake. Wish I went KFC and that speaks volumes.

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Dave Anon . 2023-12-20

MORE AT Google

Fast service , fresh food I love Burger King more than MaC

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Steve Steve . 2023-12-19

MORE AT Google

Food was very hot and fresh! Clean restaurant and friendly, smiley staff

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Abby . 2023-12-13

MORE AT Google

My colleague Mamun and I recently dined at Burger King on the Isle of Sheppey, and it was a wonderful experience. The service was exceptional, with our orders being taken promptly and accurately. Our food arrived quickly, and it was delicious, exceeding our expectations. The atmosphere was friendly and welcoming, making our meal even more enjoyable. I highly recommend this Burger King location to colleagues and friends for a satisfying and tasty dining experience.

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Skim Mart . 2023-12-11

MORE AT Google

Chavvy customers (pajamas!!), but it was clean. Only about 20% filled but the service was really slow, we ordered ahead on the app. Burgers left on the racks for ages (maybe the racks are heated I don't know). The order was correct and service very polite. Food was only warm after a ten minute drive and needed several minutes in the microwave to bring it back up to temp. Food tasted good! Might go again, depends if I have time to wait, use the microwave at home, and chuckle at the chavvy pajamas 😁😜

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Mark B . 2023-12-08

MORE AT Google

Under staffed and very dirty. Toilet area was blocked off which makes no sense. Feels grubby and depressing and order takes ages to arrive and very expensive for fast food. After battling my way through to the toilet they absolutely stank and the area was very dirty plus taps not working. Overall a pretty miserable experience and definitely won't go back

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Jack Cutler . 2023-12-07

MORE AT Google

Love the different flavours of the burgers and the different styles of chips. Love that there's no salt on the regular chips.

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joseph borda . 2023-12-05

MORE AT Google

i got my order less than 4 minutes. all food was hot & fries was fresh. staff very polite & active

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sankalpana farnando . 2023-12-03

MORE AT Google

OMG THE FOOD WAS SOOOO AMAZING AND THE STAFF VERY KIND

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James Wilde . 2023-11-13

MORE AT Google

Stopped in here yesterday for a Drive-thru. Halfway through giving my order via the intercom, I was asked to wait. About 1 minute later they returned and I had to revive the order. After payment, I was promptly asked to park up with 3 other vehicles and wait for my order. This took just over 10 minutes to arrive, where a staff member passed it me with not so much as a "thank you" or "sorry for the wait". Our fries were hot (I assume we were waiting on these), both burgers was almost cold. Would I return or recommend? Definitely not!

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Chris Coughlan . 2023-11-12

MORE AT Google

I recently experienced exceptional customer service at Burger King Isle of Sheppey. The staff was incredibly helpful and courteous, making my visit enjoyable. Moreover, the food exceeded my expectations in both quality and quantity. I highly recommend this location for a satisfying dining experience.

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ASA AL MAMUN . 2023-11-12

MORE AT Google

What can I say ,Harry saved the day , I don't think Harry is the manager , but he was trying to sort everything out The rest of the staff were out the back while customers waiting , one actually sitting on the floor as I walked in ! Didn't see anyone wash hands Had problems taking my order , Harry had to sort it Food was terrible and cold , fries were rock hard , but thanks to Harry I least had some great customer service Shame the rest can't be like him , avoid at all costs

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Paul cogger . 2023-11-01

MORE AT Google

Please sir, can I has some more

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Chingo Chango . 2023-10-28

MORE AT Google

Lack lustre, understaffed and gloomy. Considering there were two people in when we arrived at 11.35, we waited til 12.05 for our two orders. A lot of people then waiting. Only a few drinks available. No hot drinks. One toilet working. It seemed the drive-through would have been the best option. Considering how much BK costs, you need a kick up the a***!

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Succubus C . 2023-10-21

MORE AT Google

Manager has a serious attitude problem Not aloud to buy a cheese slice to put in a burger for my little one to replace the cheese sauce he don’t like what a joke Your burger your way ?

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Liam Abbott . 2023-10-10

MORE AT Google

Popped in fancied burger 🍔 1 staff member taking orders from a couple who were there some time. Omg was painful. I was standing there like a muppet for quite some time. He could have said sorry b with u soon. Or something nothing so rude. No wonder its got bad ratings place looked dirty as well. Walked out drove to macdonalds Sheerness always get service there with a smile. Need to take a leaf out of there book. 🤨

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Theresa Andrews . 2023-10-04

MORE AT Google

Sticky floors all dirty bottle drinks only for delivery. Tax 3£ for 13£ order. What a joke.

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Zilvinas Donela . 2023-09-29

MORE AT Google

Yea had nice meal food tasted nice service assistant was very friendly meal was served quickly no problems.

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Linda Williamson . 2023-09-18

MORE AT Google

Slow service. Restaurant is a bit of a dive. Coke machine was empty apart from sprite. Staff looked like they didn't give a toss.

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Barry Klein . 2023-09-07

MORE AT Google

Quite a disappointing experience. In the last month I have used this restaurant twice and on both occasions something was omitted from the order.

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Stewart Marsh . 2023-08-28

MORE AT Google

I agree with the majority Went for second time got a whopper meal I got a mayo burger not much else in it. cold dry chips miserable staff no paper napkins to sop up the mayo My wife's was same but she didn't want pickle and got it Glad I didn't want ketchup, could have been messy £18 RIP OFF !!! Back to mac's for us

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john olds . 2023-08-07

MORE AT Google

We waited 30 minutes in the drive thru with no service, no one even coming up see if we had been served. Awful. Also the sheer ludicrousy of serving ice cream with no spoons is crazy. Finally when someone orders a 6 peice item there should be 6 not just giving 5 and scribbling 5 over the six on the bag where it shows the number. Awful experience

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James . 2023-08-05

MORE AT Google

I don't know why I bother going back here it's always shocking and they always get it wrong. How can you mix up chicken nuggets with chilli cheese bites! Bloody useless.

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Claire Ingram . 2023-08-04

MORE AT Google

Used the drive thru on the 24/7/23 where 1 vehicle was already waiting, we ordered and paid was asked to wait, another vehicle was asked to do the same, we ended up waiting 25 minutes for 1 whooper meal apparently if you order chicken burger it’s faster and was told by rude staff, We are short staffed and chicken burgers are faster 😡😳 will NOT return food was cold.

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julie mozes . 2023-07-25

MORE AT Google

Unprofessional service , I asked for no onions yet the put onions even though I am allergic!

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Ava Mason . 2023-07-21

MORE AT Google

Do not eat burgers did not go in there

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Sue Speiser . 2023-07-21

MORE AT Google

Excellent food via drive through but a long wait

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Richard Warren . 2023-07-15

MORE AT Google

I'm sure this place is a training ground, service is poor

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An R . 2023-07-13

MORE AT Google

Gone slightly downhill since my last visit

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Mike Caleta . 2023-07-12

MORE AT Google

Fairly standard fayre. Staff are on automatic pilot...no personalities; no noticeable customer service training.

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Jill . 2023-07-10

MORE AT Google

Service was so slow waiting 15 minutes for a burger nearby walked out won't be using again

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Mark Draper . 2023-07-06

MORE AT Google

Food was ok, but the place was a mess. Cleaned our own table.

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Amanda Franklin . 2023-07-05

MORE AT Google

Went for a BURGER at Burger King....🤣🤣🤣 NO BURGERS..... WHAT A JOKE!!

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Simon Philpott . 2023-06-24

MORE AT Google

I ordered on the app last Tuesday turned up to collect on my 30 minute lunch break for them to tell me they was having technical difficulties so I asked to help refund on the door they didn't really no so as I only had 30 minutes I had to go elsewhere eventhough i had spent money at burger king to not get food I then looked for a contact number nothing emailed nothing, so today I thought as I haven't had a refund I would ring check I could go in and just get the food for me and a friend they said he would usually say yes but there grill has broken so it's chicken only so I said no worries phone call ended, so we decided to go down there anyway as my work colleague was paying we placed our order and it said it had been declined on the card reader but on the natwest app it had been taken also the card number on the receipt was a different number to his card so they was asking for him to pay again so at this point I said don't do it as how hard its been to get a refund the shift manager was really rude we was nothing but fair 2 times in 1 week they had messed up and it felt like because we was actually saying something not aggressively just telling him this is the 2nd time this week there was money problems and now we are nearly 50 pound down with no food absolutely unacceptable will not be returning

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Robert Gibson . 2023-06-24

MORE AT Google

Great food. Friendly staff. Plenty of parking. Clean toilets...

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Namal Hasanks . 2023-06-19

MORE AT Google

I can't blame the staff because they clearly haven't been trained. But the lack of any customer service was appalling. When I finally got served after being ignored for 5 mins, I stood waiting for my order. The girl behind the counter came round to the drinks machine got herself a drink and then disappeared out the back. It was only after another 10 mins that another member of staff slowly wandered out from the prep area and realised I was still waiting, so put my order together. Someone really needs to train these staff in customer satisfaction. The experience should start from the moment you enter the restaurant.

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joe pettman . 2023-06-04

MORE AT Google

Waited over 15 mins in drive through. Had to go and get my order from the window. In the end others were doing the same. The staff are rushed off their feet and are doing too much. Need more staff and less urber or just eats!

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Carol Apps . 2023-05-05

MORE AT Google

Loved bk for years, this restaurant for has over and over sold me awfull food that I end up throwing away, so I've learned my lesson now. I'd steer clear from the neats court bk. Expensive and really poor quality. Try a greedy banker burger in rainham, I guarantee you'll never buy a bk again. I def won't

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Hahahah Haha . 2023-05-05

MORE AT Google

Haven't had a Burger King in while. However I'm happy we did. I had the double xl meal with 6 chilli cheese bites and some new dorito chicken fried. All were absolutely stunning and tasty. Cost me around £18 for the lot. Great customer service. Food arrived quickly and hot (something McDonald's don't always get right).

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david johnson . 2023-04-21

MORE AT Google

Average at best, they shut tables and toilets down really early and refused to let us use the toilets even tho they took money for meal ordered inside resturant.

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Dean Spencer . 2023-04-17

MORE AT Google

I always receive great service on the drive thru when I visit here and food always good 👍

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Lauren Smith . 2023-04-09

MORE AT Google

Incredibly rude staff, long waiting times (over 20 minutes for some orders, cold food and lack of cleanliness. Staff member on his own and really struggling with demand - about 3 customers in store only. But every time we’ve been it’s been farcical.

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I8425LPfrancisb . 2023-04-04

MORE AT TripAdvisor

Can't get BK much as in Sittingbourne. I'm losing the taste buds. Sittingbourne needs one.

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Awhina Wallace . 2023-04-02

MORE AT Google

my chips where cold for the second time I’ve come here. I asked for ketchup and mayo and wasn’t given any. I also bought the loaded cheesy king fries and I asked for the ones without bacon as I don’t eat pork.. I was give the ones with pork and only realised as I was approaching the exit off the main car park I then had to come back and change my fries for cheesy ones. I bought a chicken royal meal which was good, my partner had the Angus steakhouse which was cold and she didn’t enjoy at all. It’s a shame as I am a regular customer at Burger King, I live in west London and get excellent service all the time but I’m very disappointed with the service here.

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H . 2023-03-05

MORE AT Google

Friendly staff, clean restaurant good food tastes fresh

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Rosie . 2023-03-05

MORE AT Google

Store wasn't busy, waited 10 mins without being asked for an order. Two other people waiting for food said they'd been there 20 mins already! Fast food? Not so sure about the fast part. Gave up in the end. Waste of time.

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Paul Butler . 2023-02-11

MORE AT Google

i eat here regularly and i never have a problem but i get a whopper meal and it’s not cooked properly on the meat made me feel sick

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Jessica Wilkinson . 2023-02-02

MORE AT Google

Slowest Burger King on the planet! Literally aged 20 years waiting for a simple order to be ready. And they took nearly 10 minutes just to acknowledge you at the drive through!

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Zoe Drury . 2023-01-27

MORE AT Google

Overpriced for what you get Cold

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C SF . 2023-01-24

MORE AT Google

Burger King is so much better than McD but it takes longer to be served.

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Ian Welborn . 2023-01-08

MORE AT Google

It’s very rare that I go to a burger king and do a 5* review, but this branch absolutely deserves it. Drive Thru looked a little busy but the restaurant was quieter so went in there to eat. my partner and I both had the bacon double cheeseburger large meal (off the app too) and let’s just say the food was absolutely amazing. Staff are friendly aswell (considering I took ages to try and get some signal to order off the app) and the restaurant was super clean and tidy, same with the toilets too. Will defo return if I’m back in the area, keep up the good work guys!

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Bethanie Hurst . 2022-12-30

MORE AT Google

If you are going to charge £2.99 for a small cheeseburger the least you can do is use a fresh bun and have a hot burger in it! I would have taken it back for a refund but I was going to be late for work. Have not used this outlet before and certainly won't be using it again!

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Sue Goodwin . 2022-11-11

MORE AT Google

Used to be good but now food always cold (last 3 occasions) and service is slow. Staff are very young and have no idea how to deal with customers. Went to drive through on sat night. Got our order wrong as lad on till wasn't paying attention. Only found out our order was wrong as they said the card had been declined. Had to wait another 20 minutes and pay again. Then waited another 20 minutes... found out we had been charged twice as suspected but staff were adamant that the payment had not gone through. But 2 days later checked bank and we have been charged over 30 quid for 2 small burgers on their own and a whopper meal. Had to walk in the store and retrieve the food ourselves and of course it was cold! (what's the point in a drive through!) Got no reciept and no apology then found out we been charged twice. Will be contacting the bank! There was a queue of cars waiting for thier food. People returning food and having their orders wrong. One man had waited nearly 40 minutes for nuggets and a drink! AVOID!

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Natalie Batchelor . 2022-10-24

MORE AT Google

always stale bread . and always a major wait for anything.. but today was off the chart slow ordered 1 plant based whooper .customer after me spent over £20 and got there's literally same time. and when mine ready still served another customer while my one burger was getting cold on the pass absolute shambles as always I give up .......

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wayne walden . 2022-10-19

MORE AT Google

Not had burger King for a while had burger King delivery today chips was soft and cold the double whopper was cold the lettuce had gone a funny colour and was squidgy the bun felt and tasted stale the only thing out my meal that was nice and as should be was my drink very disappointing how much this one has gone down hill

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Chelsea Austin . 2022-09-26

MORE AT Google

Rude staff. Then they make you wait 5 mins for food but give no drinks, no sauces had to drive round to get drinks. no straw given either. No toy in king jr meal. Just spent £12 on 1adult and 1 kids meal. Wont be going back! Rather go mcds at least they are friendly and give everything they should do before scurrying back off inside. Was 4 inc me parked up. I wouldnt mind but i only ordered kids cheeseburger and whopper with cheese meal.

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Nicole Ford . 2022-09-24

MORE AT Google

Ants crawling on my food. Manager didn’t care - no apologies. Online support doesn’t care. Avoid at all costs.

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Myles Benford . 2022-09-21

MORE AT Google

Took them 25 minutes to prepare my food from time of ordering there was only one customer waiting before me. They was waiting longer than I was don't understand why its so slow. Above is my last review been back since a few times. Even tho it's a bit of a wait for food it's allways cooked fresh and to a good standard can't knock the burgers just the wait time..

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stu bow . 2022-09-09

MORE AT Google

It’s not good place they are absolutely terrible mess my order up and not cooked

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Ben Bostanci . 2022-09-02

MORE AT Google

Cold anaemic looking burger had clearly never seen a flame in its life. Never again will I go to BK if this is what they do these days

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Pete M . 2022-08-28

MORE AT TripAdvisor

Quick service and friendly staff. Great good that was really tasty.

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Nathan Harding . 2022-08-24

MORE AT Google

Staff told me they didn't do chicken nuggets only kids meals, then changed his mind. No milkshakes. Bins were full, tables grubby. Staff standing round doing nothing. Not the ideal place to eat.

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Julie C . 2022-08-21

MORE AT Google

The front of staff needs to be re-trained. Very contradicting of each other. Rude, not trained on the product which the company provides (BK APP). I asked for sauce which was a fee… when others asked it was free? Not adequate in my eyes. Won’t be coming back for a while. Food was okay, no complaints. Not the cleanish.

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Daniel Richards . 2022-08-21

MORE AT Google

Very slow service, cold food and staff all standing around doing nothing but messing around and joking!

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Gavin Badboy . 2022-08-21

MORE AT Google

Long waits for food, minimal staff and my whopper bun literally fell to pieces when my burger was picked up. The bread/bun was dry and crumbled to bits making my burger a nightmare to eat. Staff need training as they appear to lack the knowledge of how to run the restaurant. I used to love Burger King but I won't return to this one. I'd worry about how it copes when remotely busy.

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Sean Mayes . 2022-08-16

MORE AT Google

Food was borderline inedible, and arrived not hot, not cold, but strangely not warm either. None of our dips were included: 5 were meant to be there, 3 that were as part of the sharing boxes and two that were paid additionally for. Had the dips been included, maybe those chips would have actually been eaten instead of wasted. The chips had absolutely no flavour; they slid out of the packaging as a lukewarm clump of soggy yet oddly dry potato and felt as though we were chewing on tissue paper, above all it seemed that someone forgot to season them. The burger felt like biting into a block of uncooked ground beef which had less flavour than the bun it was in. Extra cheese was paid for, but there was one slice at the top of the burger that had slipped out and stuck to the packaging. The bacon was a lump that was gone in one bite. The nuggets were fine but not quite what you'd expect; they surprisingly had some flavour, but were chewy and needed drinking down. To conclude, not worth the amount that was paid for it, the food we didn't eat was wasted and ended up in the bin and unfortunately the food we did eat ended up violently projected into the toilet bowl from both ends. I belive the burger genuinely gave me food poisoning.

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Kona Park . 2022-08-13

MORE AT Google

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16 Opinions

Franzos Isle of Sheppeylocation-iconNeats Court Retail Park, Queenborough, ME11 5AR

Please believe the bad reviews, my order for delivery was over an hour late, it was stone cold, and very very poor value for money, what an absolute rip off and I was so disappointed!! .... I should of got a bargain bucket from KFC instead

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