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2,8

Based on 876 opinions finded in 2 websites

3.8Ambience3.8Cuisine3.3Service
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Nº 848 in 997 in South Lanarkshire

Nº 108 of 112 Other cuisines in South Lanarkshire

CUSTOMERS TALK ABOUT DISHES WITH.. coffeesoup

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Basic services provided, limited choices. Shower was clean Yet there's no hooks inside, a small bench is just about enough to keep your things dry off the floor. The shower curtain is just dropping inside the cubicle and even by being careful the floor will be wet. Some planning and organising is necessary to use this facility. A door mat is usually good to have to keep your feet dry. The shower was strong enough and hot To shave you'll need to use the main toilet area, no hooks there either to hang clothes. The only place to sit is the Costa coffee area and there aren't any electric plugs to power a laptop or recharge a phone for example.

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Frederic Caron . 2024-02-15

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Had such a lovely experience! Taylor was lovely and so helpful with my order!

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Aniqah C . 2024-02-13

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Excellent staff and quick service

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charlie currie . 2024-02-07

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Brilliant wee place great service the staff are excellent

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jp gribbin . 2024-02-07

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Great service from Kerry, always smiling and always great coffee. One of the best!

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Ian Hepburn . 2024-02-02

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Glad to have Costa at this Roadchef. Visit often.

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Pam Young . 2024-01-18

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Woman working at Costa shop was unreal absolutely grafted for the hour my bus came in for our stop.

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Jay Bellfield . 2024-01-17

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Best Costa around. Staff are ALWAYS so happy and helpful. ❤️❤️

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Amanda Jane Dallas . 2024-01-10

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Always great service here. Friendly staff and good banter.. they know their regulars and what they order. Handy to charge your car too and do admin work.

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Andy Topping . 2024-01-10

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Great customer service well stocked shop

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Mandy Kenny . 2024-01-10

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Visited Costa today and had the best coffee made by Kerry, I'll definitely be returning 😁

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Natalie Bain . 2024-01-10

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Popped into the Costa here for a much needed caffeine hit and was really impressed. I was served by a Kerry who obviously knew her job inside out and was friendly throughout. The place was clean and welcoming, would definitely return.

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Jo McGuigan . 2024-01-10

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Worst Costa ever. No toast, no tea cakes, no veggie breakfast options and the least pleasant or helpful staff ever. I will never return

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Jackie Docherty . 2024-01-02

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Road marking in carpark were confusing

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Paul Jordan . 2023-12-18

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Stopped at services and popped on to WH Smith’s the lady service was amazing very knowledgeable and couldn’t do enough to help with screen wash options and even helped with refilling water bottles to top up the car.

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Toni Kemp . 2023-12-06

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Nice quiet stop off. Clean toilets.

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Richard Kershaw . 2023-12-01

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What a disappointing place to stay. The truck park is in complete darkness, the only shower was flooded, and nowhere for any hot food although there is a microwave available. I'll risk getting an infringement rather than stay here again

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Craig Pettinger . 2023-11-28

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Worst services ever. No food outlets.

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Pete O'neill . 2023-11-21

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Lovely staff very clean very quiet all good 👍

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Kush Tees . 2023-11-13

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Nice services, the lady at the Costa Leila was lovely and made a great Christmas coffee!

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Kenneth Delaney . 2023-11-02

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Ideal for qwik coffee but expensive

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Tich Mulraney . 2023-10-24

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The service is friendly and pleasant. A great place to visit for a wee coffee and snack.

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Pam . 2023-10-12

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Awesome experience. Top team. Kerry and Lloyd superb.

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Jason Rawles . 2023-10-10

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Costa coffee shop within the road chef is a class above the machines in the petrol stations and shops. The services are good and and toilets are very clean. Outside area is well looked after and nicely landscaped. The girls working in Costa are obviously trained in coffee making from scratch,polite and always serve you with a smile.

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BrianRangersFC Williamson . 2023-10-10

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Clean & tidy but got confused where to park for coffee.

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Esme . 2023-10-08

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Stopped off for a coffee, had a chuckle with Leila about how many large mocha had been ordered! Very friendly staff, would recommend

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Jenny Hughes . 2023-10-04

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Average motorway services but clean and quick service. Smaller than most

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Howard Walker . 2023-10-04

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Good, actually has a decent gift shop and plenty of electric car chargers

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Tony Gray . 2023-10-01

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When the place was open it's is good. Staff very helpful. But lights do not work in car park.

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Colin Ross . 2023-09-20

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Just want to say a huge thank you to Kerry who was lovely and really helped us out! Also the coffee was delicious too :)

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Sophia Koumi . 2023-09-20

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Cozy services, lovely Costa staff that served us yesterday afternoon

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Alice C . 2023-09-18

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The costa was definitely the worst I have ever used.

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martin fantozzi . 2023-09-17

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It's needing renovated as it's out dated.

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Ian Caulfield . 2023-09-17

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Absolutely amazing Costa! You don’t normally see reviews hyping up costa motorway services, or motorway services at all for that matter. But the service was great, staff were friendly, even brought us our food, felt like a cozy restaurant!

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Steven & Dee Sinclair . 2023-09-15

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Fantastic customer service from Kerry. Definitely be back.

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B'z Honey . 2023-09-12

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Stopped for Costa whilst driving. Staff were very friendly, good coffee and chat.

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Josh Stocks . 2023-09-12

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I was served this morning by Kerry at Bothwell services, with a cheerful friendly smile. She is polite, approachable and engages in conversation making my day a little bit brighter. I am passionate about customer service and would like to say Costa are very lucky to have such a lovely employee like Kerry in their team. Keep making great coffee Kerry!! Thanks Christine

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Christine Corner . 2023-09-12

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love a wee costa, staff are always lovely and ready to help with any needs. coffees and food are great and never disappoints. 👍

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riley beadle . 2023-09-11

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Perfectly decent services. Loads of parking

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j Edwards . 2023-09-08

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Small motorway service station. With coffee shop and small retail outlet. Toilets are clean. Staff friendly. Only accessible if going southbound leaving Glasgow.

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Steven Grice . 2023-09-03

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Only went in for a toilet break , Fuel was expensive with being around 30 pence dearer than the high street

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Paul Gibson . 2023-09-01

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Thankfully stopped for fuel before hitting this place, as it was clichéd motorway premium prices. Toilets were a bit grim and food a little steep and meh. If you need to stop, you need to stop. One upside is that there were no dramas parking as there were plenty of spaces. Not the longest slip roads, if you're towing a caravan or are in an HGV, must feel a little sketchy!

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Bryan Connolly . 2023-08-17

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After a long, tiring journey, we ( all four persons in the car ), decided that a stop and coffee would be a good idea. Within minutes we were into Bothwell serviced ( M74 southbound ). We were made most welcome by the Costa staff who were on duty. It felt like they were happy to see us and were happy to chat. The staff ( Amy in particular ), were very helpful and showed great interest in talking about our journey. Amy went on to help me with an issue I had with my ‘Costa loyalty card’ that had been bothering me for some time, slso explaining the recent changes, as to its usage. I am very happy with the service at this coffee stop. Your staff there, are a really good ambassadors for your company. Best Costa experience, for some time. I will re-visit and recommend to friends. Thank You. E W Young.

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Eric Young . 2023-08-13

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Services clean and tidy. Not many facilities are available, though. So nothing to eat for us.

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Dave Williams . 2023-08-06

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Passed by this many times but happened to be coming past in the evening rush hour into Bellshill so came in for respite. Surprised by how much grass outside - which was nice. Not a large services but seems to be invaluable for transport drivers and has a few outlets. Has a couple of EV chargers but not sure if it's going to get a bunch more at the boundary between the lorry and car parks. Will be more likely to stop off here in the future.

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Mark Reeder . 2023-07-31

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Well.. pulled in and lorry park was half empty and car park had at best 4 or 5 vehicles.. no wonder because there is sod all inside! No hot food on offer. Luckily I keep food in my truck so it didn't matter, only 1 shower which in fairness they mopped and cleaned before I went in and toilets were clean. I'd stop here again as long as hot food isn't needed

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Sophie Lewis . 2023-07-27

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Expensive and very limited outlets.

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Ross Finlay . 2023-07-24

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Toilets need an upgrade. A deep cleaning would help.

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Gavin Walker . 2023-07-20

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Good place to stop for a coffee

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Gordon Holt . 2023-07-15

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Basic amenities, toilets dated but presentable. Limited food facilities.

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Martin Beck . 2023-07-04

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I'm a hgv driver and never in my life I stop at this service again because you don't have anything to eat first of all and secondly I put diesel And that gentleman at the cash register is a very big liar and you can't cooperate with them it's a disaster the parking lot for the truck is good but you don't have anything to eat you have absolutely nothing and a very small shower of 55 cm², which you have no place in it service zero stars

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Florinandicapatol Stangghgmh . 2023-06-28

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Car park terrible like a duck pond when it rains,worst motorway toilets I have ever used no Cafe rest room, just standard filling station shop, probably the moast expensive diesel In the UK .at that price the taps should be gold plated

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Andrew Sharp . 2023-06-26

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The car park was like a race track not much to offer inside either

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Craig Anderson . 2023-06-23

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Really great service station! Lady who worked there was so lovely and friendly to deal with and was great with our kids! Would definitely come again.

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Carrie Ingram . 2023-06-23

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Lovely food excellent service girl was happy to communicate with us and made us welcome

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James Brown . 2023-06-23

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Klaudia and Emma were so lovely and helpful and there service was spectacular

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Rebecca Davies . 2023-06-19

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The young lady who served my wife and I , was friendly, very efficient and went above and beyond to help us (elderly and infirm). She has our heartfelt thanks.

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Colin Miles . 2023-06-16

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Basic but has what you need o a long trip

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Mark Roberts . 2023-06-04

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They have best coffee and very friendly staff at costa coffee

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kozad jalal . 2023-05-26

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Fantastic service kerry was very pleasant thank you

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Marc Garty . 2023-05-26

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All of the staff are very friendly and attentive. I am a regular customer mainly due to the excellent service and courtesy I always receive.

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Susan Kirkwood . 2023-05-23

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Witam Polecam, bardzo mily personel czysto, toalety prysznic czysto, duży parkink, spokuj milo przyjemnie 😉😁✌️💪Polecam ceny w miare, mogla by byc tańsza dardzo dobra kawa 😉✌️💪

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Grzegorz Grabowski . 2023-05-22

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Cheap petrol and diesel compared to South of border

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Iain Atkinson . 2023-05-21

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Staff are very polite and always happy to help.

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Barry Doran . 2023-05-19

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I regularly pop in the the Roadchef Bothwell to get my morning coffee from the Costas. The service is excellent, as are the coffees!

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Lloyd Kennett . 2023-05-16

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Always visit this roadchef during my working week. Staff are fab always make you feel welcome.👍👍

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alister owens . 2023-05-10

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Friendly staff and great coffee!

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scott beadle . 2023-05-09

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Excellent! Friendly, helpful staff. 👍

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Iain Paton . 2023-05-09

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Always a great spot to stop for a coffee and warm the hands up after a cold ride on the bike! Staff have always been wonderful when I’ve been in!

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Charlie Jones . 2023-05-09

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Staff are helpful, but prices are ridiculous

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john davidson . 2023-05-05

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Great to see the lorry Park resurfaced....

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Jon Barron . 2023-05-04

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For a motorway services it's great. Small, quiet and good facilities.

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Kevin Bates . 2023-04-30

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Another place to pee... Its a long day being the Uk's greatest same day courier I need the toilet breaks

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Mark Headlam . 2023-04-28

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Avoid if possible no hot food choice if parking overnight

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Stewart Mc Reynolds . 2023-04-21

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Toilets are very clean. Staff and friendly and helpful.

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April Perrin . 2023-04-14

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2nd time in eighteen months visited and both times had no food in any of stores unless i wanted cake ended up going on to next set of services .

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Allan Lewell . 2023-04-10

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When we were here only Costa and WH Smith open. Seems Road Chef have given up. Not very busy, plenty of parking. 2 electric car charging points. HGV free parking as shower not working at the moment. (09/04/23)

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Malcolm Judd . 2023-04-09

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Terrible services. Not 24 hours. Really run down. No proper hot food. Truckers avoid like the plague. Worst I have ever stayed in.

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Thomas Wood . 2023-04-06

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Oh my word! I have never stopped at a motorway services at ANY time of day and been one of only 2 cars in the car park. We stopped at 6pm on a Saturday night to use the toilet. What a disgrace. The lock on the cubicle door was an mounted on an off cut of 2x1 timber, everything really grotty and old. I couldn't wait to get out of the place

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phil coomer . 2023-04-03

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Usual service station but staff friendly and willing to help

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Rob T (RT) . 2023-03-04

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I had two tyres damaged with massive potholes which were unavoidable exiting the services. Please avoid at all costs as the car parks and roadways are in a terrible state of disrepair

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Christopher Shields . 2023-02-17

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I visit this stop quite often and it is very dated. The toilets don't appear to have been serviced in years - half of the water taps don't work and haven't for a long time. The Costa coffee is quite good though because they listen to the specific coffee order - double espresso with a bit of hot water. It's not officially on the menu but they make it easy enough. Thumbs up

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Graeme Mcnulty . 2023-02-01

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Quite parking just a shame I wasn't able to get any food

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Simon Harding . 2023-01-28

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Nice quiet services, food was excellent, facilities were OK.

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Alan Shaw . 2023-01-14

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Everything was overpriced and the WiFi didn't work. Every time l attempted to log on, it just kept sending you in a loop back to the beginning. Hopeless!

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Trevor Deere . 2022-12-14

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This place is glittered with asteroid sized potholes, one of which obliterated both our passenger side tyres when 120+ miles from home, costing us over £600 on an emergency tyre service. The only ladies toilet was also out of order so everyone was using the gents, which leaked water around the basin every time you flushed. All in all, an awful experience.

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Jonny Miller . 2022-12-07

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Limited options on site including a small Costa and expensive WHSmith

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Ian Rutherford . 2022-12-04

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Expensive and cold but good customer service.

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Derek Leiper . 2022-12-04

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OK for a toilet stop. Prices for food, coffee etc are very high.

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Craig . 2022-12-03

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Typical services everything overpriced

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Paul Evans . 2022-12-03

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Place is absolutely freezing, had to go to car to get extra jumper and woolly hat. U would think they could put the heating on if charging £5 for a coffee

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Andi Symington . 2022-11-23

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Disappointed that the restaurant area is closed

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steve sim . 2022-11-17

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Je kan er geen maaltijd eten. Wel koffie en broodjes. Wc s zijn schoon. Staat op parkeerterrein en mobiele pizza zaak. Dat is wel lekker eten.

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yvonne driendijk . 2022-11-01

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The outside is a dump, debris all over the truck parking (not litter) area, amazed I didn't get a puncture, grass growing out every crack where it should, just not looked after

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Andrew Hollis . 2022-10-31

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If i can give 0 i will. Not a services but a joke. Shower horrendous No food selection whatsoever Only costa and whs Motorway service i visiting first and last time

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Alius Martišius . 2022-10-25

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Can safely say this is the 1st and last time I will be staying here Very small selection of food And the shower that's right 1 shower and it is absolutely minging YOU WOULD BE BETTER OFF ON AN IND ESTATE WITH A PACK OF WIPES DIRTY SCRUFFS staff are nice though 👌 only good thing the place has

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craig nicholson . 2022-10-13

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Very run down could do with referb

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Wayne Pattinson . 2022-10-12

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Tiny place with limited options. We only used the loos which were reasonable so can't comment on catering.

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ChrisG G . 2022-10-02

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Pizza van outside is superb. Pricey but worth it. Inside the services could do with a dusting and try get rid of the flies.

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Marc Caffrey . 2022-09-26

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Visited on route home from Campbell Town. Caravan hgv parking road surface in poor condition. If you're not careful you could do some serious damage to your vehicle. Staff friendly and helpful. Prices are what you expect to have to pay at any motorway services in Gt Britain there Hugely Exaggerated due to having a captive audience.

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Billy Smith . 2022-09-25

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