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4,5

Based on 383 opinions finded in 2 websites

4.5Ambience4.5Cuisine4.5Price4.5Service
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Nº 94 in 561 in Sutton

Nº 2 of 12 Thai in Sutton

CUSTOMERS TALK ABOUT DISHES WITH.. coconutprawnladycookedducklambpeppernoodlessquidchickenbeautifulspicyfriedricecurry

comment_iconOpinions

Lovely place with great ambiance and good food. We come here with our 2 children and they too love this place. Staff is very friendly and helpful.

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Wilson Sierer . 2024-02-16

MORE AT Google

I have Thai food in Bonnanza for dinner 🥘 so delicious yummy Thank you so much good service I will be back 🙏🙏

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น้องปุญ Channel . 2024-02-03

MORE AT Google

One of the better Thai restaurants in the area

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Ben Smith . 2024-02-01

MORE AT Google

Perfect for a date night or a get together with a couple of friends, hostess was as lovely as the food, me and my partner will come again

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Cameron “Cambo” Munnery . 2024-01-14

MORE AT Google

Fantastic food, our starters (we got two each) were presented beautifully. The starters were very small but very tasty it did make me concerned about the dinner portions sizes but I had nothing to be worried about the I had one of the seabass dishes and I got two fillets perfectly cooked and my coconut rice was something special . My wife got a prawn dish that was so very nice and overall I we were both very happy. The place is small but a lovely atmosphere we got talking to a couple on the table next to ours who are repeat customers which just added to the evening. The staff were very friendly, pite and efficient a lovely family run restaurant that I will be going back to but this time I'm taking more people

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Rob A . 2023-12-11

MORE AT Google

Had great experience here big surprise that it is just down the road from us. Well done great meal. 🥳

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Eddie Neale . 2023-09-28

MORE AT Google

Went and had a lovely meal here so booked to go back. Got a taxi to the restaurant and was told there was no booking and actually it was booked for tomorrow. On the phone I literally said can I book a table for tonight please 3 people. Then I got told that I actually booked for the Saturday and apparently the lady confirmed the date with me. This must of been another call as my wife was even next to me when I called and that never happened. Actually may of thought the restaurant may of called the following day but nothing. Shame food was great the time before except the steak which we left as the leaf on the hot plate was burnt and made the steak taste like that. Told the waitress this but even though we didn’t eat it and she could smell it was burnt it was still on the bill which was a shame. Thought we had found our new eating spot but left with a bad feeling now. Shame as the waitress was absolutely lovely and the food was too.

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MATTHEW G . 2023-09-24

MORE AT Google

We have eaten in at this restaurant but mainly order a takeaway. Food is always very tasty, fresh and hot. Reliable delivery service when ordered through their website directly too. Great local Thai.

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Ellie I . 2023-09-16

MORE AT Google

Excellent food. Friendly waiting staff atmosphere. Would definitely recommend 👌

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Ruth Underwood . 2023-09-09

MORE AT Google

Food was yummy, hot and tasty... Definitely go there again. Member of staff knew her regular customers... Turned down a few customers, at first I thought there's so much space... But that restaurant filled up super quickly!

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shikha patel . 2023-07-14

MORE AT Google

Excellent food and very pleasant staff.

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David James . 2023-06-17

MORE AT Google

Best Thai food . Tasted very authentic. Service quick and polite for both dine-in and take away.

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Jyothsna Praveen . 2023-05-22

MORE AT Google

Last minute decision to eat here after finding another thai restaurant was closed. My only complaint was that the chicken satay was way over cooked and chewy. Apart from this everything else was excellent. The Pad Grapow was really tasty and spicy, which we loved. We will definitely be back to try other dishes.

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Jigs . 2023-05-20

MORE AT Google

I tried their lunch set, food are delicious and great value for money. Excellent service too

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SLSChiu . 2023-05-17

MORE AT Google

It’s ok not a great for a takeaway which I’m sad to say as always enjoyed eating in. Very little meat lots of watery sauce and only 6 pieces of aubergine in an aubergine dish. I do appreciate everyone has increased costs but this was not good value for money I was still very hungry after spending £14 for one person on a curry and veg dish

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Miss Howes . 2023-05-17

MORE AT Google

Really good authentic Thai food with decent spice levels that reminds me of the food I had in Thailand. The spiced seabase with plenty of chilli, lime, fish sauce, Thai basil etc is actually epic. A hidden gem in Wallington.

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Rajeev Sudra . 2023-05-06

MORE AT Google

Lovely food , good service, definitely will be returning

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Lina Lisa . 2023-04-26

MORE AT Google

Picked up an order for collection, friendly guy at front, very tasty Thai green curry with the right spiciness, also broccoli and ginger/coconut rice, all on point. Looked very nice and cosy for eating in too

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Jordan Mellor . 2023-04-17

MORE AT Google

Really enjoyed my meal! The Massaman curry was lovely, and so are the fish cakes and scallop starters :) Also, the coconut rice was the best I've ever had! Coconuty and creamy, unlike some restaurants that just add a dusting of coconut powder. Staff were great, and I would definitely go again.

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Caity Amber . 2023-03-23

MORE AT Google

I had their lunch menu - great value for money and delicious food! Cosy interior too :)

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Aleena . 2023-03-21

MORE AT Google

First time coming here and i absolutely enjoy it! Great food, great atmosphere and the service was perfect. Will definitely come next time!

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Eagles Ng . 2023-03-17

MORE AT Google

Went for partners birthday, great service, lovely atmosphere and restaurant. Food was delicious! Will be returning for sure !

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B Char . 2023-02-25

MORE AT Google

Best red curry I've had in the UK. The "chicken travelling" starter gives KFC a run for their money for great fried chicken. This place is a local gem! Food seems slightly better dining in than take-out.

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Vern Haumant . 2023-02-05

MORE AT Google

We went to Thai Bonanza for the first time and really enjoyed our experience! Great food, customer service from Mindaugas was outstanding! This place cares about their customers and willing to have honest chat with every single one ☺️ we would definitely recommend the place as the food was spot on!

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Jurgita Levertavičiūtė . 2023-02-04

MORE AT Google

Food was amazing! We are definitely coming back! The restaurant is really cosy and has a great team!

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kamile adomaityte . 2023-02-04

MORE AT Google

Lovely little restaurant fab food, lovely staff, very cosy.

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Julie Crabtree . 2022-12-20

MORE AT Google

gorgeous food i liked the massaman curry and the noodles and the panang curry 🍛 kang keaw waan so nice - i am Indian but its a bit spicy for me 🙏🙏

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Kira Patel . 2022-11-26

MORE AT Google

First time coming here and i absolutely loved the food, very authentic! The atmosphere, vibe and service was perfect. Will definitely come here often :)

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Shirley . 2022-11-20

MORE AT Google

Great little Thai restaurant 1st time in and will 100% be back for more

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B Burke . 2022-11-06

MORE AT Google

We’ve been to Thai Bonanza several times and except for one experience (where they were short staffed), we’ve always had amazing food. The food and the atmosphere is brilliant and it’s a very enjoyable place to go for an meal.

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Kevin Clarke . 2022-10-29

MORE AT Google

Great little Thai restaurant. Good food and a lovely place. Highly recommended

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Peter Blackman . 2022-10-18

MORE AT Google

Amazing flavors and nice decor, definitely recommended small restaurant

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Georges Farah . 2022-09-21

MORE AT Google

Had dinner at Thai Bonanza. The starters - crispy duck, salad and fish cakes were very tasty. The mains - massaman curry, jungle curry and pad-thai were well-balanced in terms of spice. All the dishes were presented very well coupled with the warm hospitality. Overall, a very pleasant dining experience 🌟.

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Rohan Pecan . 2022-09-16

MORE AT Google

I had the most delicious salad and squid here. As ever, the service was wonderful, friendly, courteous and attentive. A wonderful restaurant I feel lucky to live near!

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Janet Bartlett . 2022-09-02

MORE AT Google

Can recommend Panang and Massaman curries. Have visited this restaurant a number of times and always enjoyed our meals.

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T & M Carboni . 2022-08-05

MORE AT Google

Went to Thai Bonanza for a birthday lunch and the food and service was great. Lovely and cosy family run restaurant. Min and Rose were great and we didn't feel rushed at all. Will definitely recommend and plan to go back soon🥰🥰🥰

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Ama Ajayi . 2022-07-27

MORE AT Google

Set lunch is varied. Food is good, even the starter is very nice. The taste of Pad Thai noodle is just like in Thai but it can be cooked dryer. Panang curry is creamy and delicious. I love the Pork Sui Mai, it is so tasty.

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Henman Loc (雞佬) . 2022-05-17

MORE AT Google

Absolutely beautiful me and my mate called on the off chance and was by far best Thai I’ve ever had I read the reviews and expected to pay more than I did was very resonably priced will 100% be coming back as a repeated customer and was greeted with a smile and lovely service thanks again

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Jamie Collins . 2022-04-27

MORE AT Google

Dropped into This restaurant on the off chance.....what a mistake! Costly mistake for small portions and tasteless food. One course of minced fish and prawns.....well turned out it was fish cakes ...not explained fully on the menu and well you got five in a starter portion all no more than the size of a 50p piece.....reconstituted product and tasteless. Dumplings were apparently ok 4 for ₤5.50 out of a bag of 30 that cost £3.95 at Wing Yip. Half of crispy duck .... well not too bad although Duck was well overcooked anddl in parts burnt and brittle.BBQ chicken wings.... well firstly they were not chicken wings and they were served in? A Chilli sauce not barbecue sauce.our main courses we're Chicken Tom Yum Soup ... Two Jungle curries one Tofu and one Pork....... well all three of these meals were really small portions and way way way to spicy that made them virtually inedible ..... now our little group were use to spicy food with our wife's beong Asian.. . but this just killed any taste.... and your mouth. I was told the plain noodles were ok though..... management response was to offer us free ice cream...... ERM no thanks probably too hot also. I've attached photo of main course but never thought to do starters..... me personally dislike giving bad reviews being a chef for over 39 years.... but this..... well you've read it! photos are start of mains and what we left...

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larryg4071 . 2021-05-28

MORE AT TripAdvisor

food is basically Anemic and disgusting such small portions NOT NOT DO NOT ORDER the mix plater, it’s an April’s fools joke really £16 for a kids meal no good at all!!!. The BBQ ribs are runny as hell no taste the tempura prawns 4 for £7.50 my god wow! the masaman curry behave chicken in red water you ans your operation are a joke and I will be in touch again believe that total rip off pathetic robbing infuriating human beings. You should be ashamedOf the quality and prices you provide. I will be in touch again believe that

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D3389JQrichardv . 2021-05-18

MORE AT TripAdvisor

We had our first experience of this restaurant this week and we were delighted. The delivery was quick and the food plentiful and hot. The lady who took our order was friendly and helpful. We will continue having takeaways from here and are looking forward to visiting the restaurant in person when we are allowed to do so.

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27CathB . 2021-03-14

MORE AT TripAdvisor

Nice food shame about the service. The waitress was so unwelcoming. Would not go back due to the service. It’s a real Shame as food is very good.

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LAHoliday74 . 2020-10-21

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We have ordered a takeaway from here and this was the first time we eat in the restaurant and I would really recommend it. The food was fab and the staff very helpful and professional. They are managing well with all the new rules regarding this damn virus.

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Jackiemol . 2020-10-18

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I have been here twice since lockdown, once for lunch and once for an evening meal. Both times I have been impressed with the Covid safety precautions they are taking.....there is hand sanitiser at the door, a request for masks to be worn to enter, all waiting staff are wearing visors, track and trace details taken and tables well spaced. They also keep anyone collecting take aways outside of the restaurant. Of all the restaurants I have eaten in since lockdown this one feels one of the safest, which is a real achievement as it’s quite a small place. The menu and food is still as amazing as ever, and I hope to return again soon.

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Em131313 . 2020-09-19

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Went here yesterday after seeing some nice reviews.Really well kept and clean premises toilets spotless.Nice selection of well priced food and wine with generous portions.We had the duck with pancakes and pork dumplings as a starter lovely!Phaid thai really good and lots of prawns.lovely and friendly owner and staff.A gem we will be back.

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tedcatuk . 2020-08-18

MORE AT TripAdvisor

It's a nice little restaurant serving amazing Thai food. They do have very good options for vegetarians and the portion sizes are reasonable too. would definitely recommend and visit again myself.

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DpkaG87 . 2020-08-12

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Excellent food and service. One dish was rather spicy and they changed it with out any fuss. Would recommend and definitely would go again.

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Saife D . 2020-01-04

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I went there to celebrate my daughter's 2nd wedding anniversay as it came highly recommended. Right next to Wallington station on a hilly road accessed through wooden glazed door lobby and giving feeling of sitting a someone's front room I immediately felt homely. It a small place still full on a Tuesday evening verifying trusted custom. The starters comprsing crackers, dumplings, ppaya salad, spring rolls, tempura washed down with Chang beer were wonderful, more imprtantly fresh. The mains pad tha, curries, fish and Tom um soup to accomapny were delicious. The waitress was very helpful, culling our larger order which proves that they really serve people unlike other so called 'IHigh Street Indian curry houses' actualy run by mainly Bangladeshi owners who think nothing of piling you with unwanted and tasteless items from their long menu. If you are looking for genuinely cooked Thai with properly blended sauce thne you don't have to go to Bangkok. Spend an evening here at Bonanaza- you won't be dissappointed

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bharat p . 2019-10-09

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We have eaten at Thai Bonanza once before and that over 4 years ago. We weren’t that impressed at the time, but the reviews on here are so good we thought we’d give it another go. We hadn’t booked on a Saturday night and we were unsuccessful In getting a table as was fully booked.We booked a table for the next Saturday and of course it was virtually empty. There was background music on so there was a bit of atmosphere.We had starters, duck and just one main with rice and vegetables. The food was good but not outstanding. We will return, as was a pleasant experience and decent restaurants are few and far between in the local area.

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Familybreaks . 2019-09-24

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Went with young family and friends, were accommodated well, and the food was of a really high standard. Hot was just hot enough, medium was exactly as wanted. Great service.

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82t0mj . 2019-08-09

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It took a long time to get around to ordering a take away from Thai Bonanza and it didn't disappoint. Tasty food. A familiar selection that all offer their distinctive taste, unlike another local place where sadly each dish tastes the same. It's my go to for my favourite food!

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Connector792319 . 2019-08-06

MORE AT TripAdvisor

The restaurant is rather small, but with a nice airy decor, and the food is delicious! The dishes are well balanced and flavoursome. We ordered a bottle of Thai wine as an experiment, and we were amazed at how good it was. I recommend this place wholeheartedly!

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Em K . 2019-07-09

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Excellent and friendly service, nice interior, and great Thai food. Don’t let the street/exterior put you off as inside this is a pleasant cosy restaurant. The waitress was attentive polite and helpful and the food was served at a decent pace without being rushed at all. We had the mixed starter, 1 noodle dish, a stir fry, vegetable dish and rice and all were very good.They were taking several take away/delivery orders but the restaurant itself only had 1 other couple in which was surprising.

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marmin . 2019-06-25

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We ate at Thai Bonanza without booking. During our meal there were only a few tables occupied however it appeared to have a good trade in take aways. The service was very good indeed as was the food.

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Cosgrove_528 . 2019-06-19

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Food is amazing, good value and very high quality. All round nice restaurant with friendly helpful staff. Highly recommended 😊

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836grahamm . 2019-06-04

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Very nice & tasty red curry we had. Friendly staff & atmosphere. Highly recommended. Will be back soon.

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688bartoszp . 2019-05-20

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Have been here many many times and have had countless takeaways.

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De11s . 2019-05-11

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We’ve just come back from eating a wonderful meal.The restaurant is like stepping into Thailand. The menu has authentic dishes, great wine, champagne and beer list.Great food and service was excellent!!

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Hipssway . 2019-03-26

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Went there last week with a friend

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adsurreySurrey . 2019-03-25

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Second helping of lovely Thai Bonanza within a month. It’s a lovely place to relax and soak up the buzzy atmosphere while waiting for the delicious food. Jumbo prawns in green curry were so yummy, followed by duck curry. Both dishes excellent. Must return to try hosts recommendations, if interested you will need to ask her yourself (I’m sure you won’t regret it).

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MunchieMun . 2019-03-23

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This is a small thai restaurant which delivers a dining experience well worth experiencing. The food and service are great as is the atmosphere.

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Michael S . 2019-03-19

MORE AT TripAdvisor

Warm environment.small , only 8 tables. . Tastes...... to remember!!! Excellent aromatic duck. Green curry, spring rolls, scallops, spilling beef,prawns with coconut cream and read curry ( you must try this,the mixture of coconut , curry and lemon grass was divine). Perfect dinner !!!!!

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ntaizh2018 . 2019-02-15

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It's difficult to find a really nice local Thai restaurant, but this is certainly one of the better ones and the food is much tastier than that of most of the competition in the surrounding areas.

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TVDinners77 . 2018-08-19

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At times I have Thai food and feel as if ive over indulged and need to roll out of the restaurant, not the case at Thai Bonzanza, it always feels like a healthy version, the red curry is really fantastic, the papaya salad is really uniquely made. I never feel guilty about eating here.

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Traceychuck808 . 2018-07-25

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Had takeaway from here last night. Both red curry based dishes with the mixed platter starter. All very enjoyable and didn't have to wait that long for collection. Would come again

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Sarah H . 2018-07-06

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Fabulous food! We ate crispy duck, soup, pad Thai and stir fried chicken and beef. It was all absolutely smashing and the service was exceptional.

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JILLOF . 2018-07-05

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Have just spent a lovely evening at Thai Bonanza celebrating my daughter’s birthday. We have had a takeaway from here a few times and were definitely not disappointed by our first in house experience today. Every dish we ordered was excellently & lovingly prepared. Very friendly & homely service. Will definitely be coming back very soon.

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V1KSP . 2018-06-25

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Constantly order from this place (over a year now) & never leaves me disappointed! Best thai food within the area. Egg fried rice is always amazing and so is the pad thai. Delievery is ideal however you cant beat the feeling of eating in. The staff make you feel comfortable, welcome and ready to try new foods. Always a 10/10! Ordered so much, they know my order off by heart aha! Great place

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edenbrady . 2018-06-22

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Had the Duck in Red Curry Sauce very good.

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elraymondo . 2018-06-20

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We loved the ambience of this restaurant - with very warm and inviting staff and some great choices on the menu. We first came with friends and have returned on several occasions as we really enjoy it there and it is really local for us. Always good to find a really nice restaurant in your local area. Would definitely recommend it!

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ZoeKayC . 2018-06-19

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Lovely little restaurant with just a few tables so would recommend booking especially at the weekend. Food was nice and generous portions with reasonable prices and good service.

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stc89 . 2018-06-18

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This place was a pleasant surprise for a local restaurant. Nice inside, great staff, super food and very clean loos. I will definitely go back!

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TartanWanderer . 2018-05-16

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We’ve eaten here 5 times and have never been disappointed. Food is all freshly cooked and delicious and doesn’t break the bank! Have been to many other Thai restaurants in the area and London and this is definitely one of our favourites.

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Spudmurphy . 2018-04-19

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What a lovely evening! Service was a bit slow, but what can you expect from the small restaurant on busy Saturday night. We had a crispy duck and spring rolls. Very crispy and fresh. For our mains we had seabass, green curry and pad thai. Again everything fresh and delicious. Definetly coming back! Best place in Wallington!

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Raimondas G . 2018-03-18

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Visited the place based on recommendation of a friend. Nice ambience. Ordered ginger beer and turned out to be horrible. Ordered prawn starters and kindly served sweet potato fried in the same batter. What a rip off!!! When question, the response was our prawn starters comes with sweet potato, although its never mentioned in the menu. The red curry was horrible. Overall will not recommend to anyone.

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Eight I . 2018-03-17

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After eating here just before Christmas I was looking forward to eating here again, I was not disappointed.

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Doug P . 2018-03-12

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Found this little gem looking for the precious restaurant glad we did food was lovely, will be back but highly recommend it

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sarn0208 . 2018-02-20

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It’s amazing to see how consistent every time we visit this little gem. Food is out of this world. Chef has the magic touch of creating the most beautiful dishes and they are exactly how you eat in a street of Bangkok but yet with a twist. I’ve recommended this restaurant to so many people and no one was disappointed.

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rrowan . 2018-02-06

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Such a lovely cosy restaurant and the food is really fair priced which is good because you can get loads of food and all pick at stuff.

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Tee F . 2018-01-27

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Our first visit to this restaurant and definitely worth a visit. The food is lovely and the staff very welcoming and pleasant. We shared the starter platter, and the had a beef and chicken for main. Lovely flavours and very tasty food.

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Maria D . 2018-01-26

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The restaurant is very small, so I imagine on a Friday/weekend it would get pretty busy and would require a reservation. We were alone the whole time on a Wednesday evening though! It’s been decorated to an excellent standard considering it’s such a small place...

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Swapna S . 2018-01-24

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It’s not the most cosy of restaurants, a little bit clinical but worth it for the food. We shared a...

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Lucy B . 2018-01-22

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Arguably one of the best Thai restaurant in London. Tiny, but very cozy, with enough room between the tables so...

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Maralin2011 . 2018-01-10

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Wow! We’ve recently moved to the area and wanted to check out an independent restaurant for my husband’s birthday. We took the reviews on here into account and couldn’t have been more blown away by the food, service and price!

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HannahJosh93 . 2017-12-13

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We ate excellent soup (Tom Yum and clear chicken) and good mains. When they say “hot” they really mean it, so be warned!

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JILLOF . 2017-11-21

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We were looking for a local Thai that we could walk to ... what a great find. All the dishes were fresh and well presented ... all our usual favourites,Thai red/green, massaman & mixed starters. Waitress was helpful, friendly and efficient.

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Carolyn C . 2017-11-08

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I can't believe we've lived in Wallington for over 2 years without ever visiting this place!

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Ryan T . 2017-11-01

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We have visited this restaurant twice now and also had several home deliveries / take aways and the food is to die for. Restaurant is lovely inside and waitress always really friendly and will explain the dishes to you. Reasonable prices amazing food we will definitely be back!

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Evie M . 2017-10-31

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This small Thai restaurant is Jewell in the crown of Wallington town!! The food and service is first class there and prices are affordable. My most favourite Thai!!!

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Sarita G . 2017-10-09

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Lovely food, we ate there on a saturday night/ Lovely intimate place. Great food and customer service. Reasonable price too. I will be going there again lovely atmosphere. Hubby and I went there on a date night.

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Annie P . 2017-09-30

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Had a lovely meal this weekend , service great will definitely return re booked for news years eve Coconut ice cream and pancakes were lush

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Debs6501 . 2017-09-05

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Food is well cooked and flavoured goo value for money . Atmosphere calm and welcoming. Drinks were a reasonable priced will go again.

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Teresamary66 . 2017-08-08

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Quality food, pleasant but slow service. Quite a nice ambience as venue is small, and in my opinion one of Wallington's preferred places to visit, being off the main road. Would rate the cuisine on a par with the best locally and with improved service, a 4 rating is expected. Value is reasonable and acceptable for the quality of the food. Well worth a visit if you like Thai food, less options for vegetarians than some other places it appeared, but helpful staff in answering queries.

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thewanderer2016 . 2017-07-20

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HiOrderd a takeaway from here coupel of weeks ago and arrived on time as promised food was very tasty and fresh .staff were very helpful on the phone when asked for help towards ordering and suggested couple of dishes which were great in tast and flavours.Will eat here again.

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T26USH . 2017-07-20

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I loved this place - very nice setting, a pleasant waitress and great food. Service was prompt. A much better Thai restaurant that Max (in my opinion).

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LTF1966 . 2017-07-11

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Great service. Nice place. Very pleasant but i have eaten thai food, especially massaman beef a lot. It's meant be tender and well cooked in a rich sauce. This was thin strips of very chewy beef. Chicken dish tasteless too.

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Robert M . 2017-06-29

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Visited for a second time on a Friday evening and had the most beautiful meal. Service was excellent from the same lovely waitress who served us on our last visit 9 months ago, it's always nice when a restaurant manages to keep good staff.We had a selection of starters to share, all were lovely, but the mussels were incredible....the sauce was stunning, I'd also recommend the salt and pepper squid.We all enjoyed our main courses, I had the Penang prawns which were lovely and the side dish of asparagus and broccoli was really nice in a delicate flavoured sauce. I love the large choice of seafood dishes in this restaurant and have thoroughly enjoyed every dish we've been served in our two visits here, I cannot fault anything. The bill came to just over £30 a head including a tip, for more food than we could eat, 2 bottles of wine and a couple of beers.....worth every penny.I had no trouble booking a table just a few days in advance.I definitely hope I can get here again very soon!

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Em131313 . 2017-06-24

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Never knew this place existed (tucked down a side street) until someone recommended it. Small, tastefully decorated restaurant (only seats about 28) with a nice authentic menu. Food was nicely presented and decent size starter portions. All our food was extremely good and more authentic than your average Thai restaurant. When some dishes say they're hot they really are so be warned! Loved it and will definitely be coming back. They also do take away and delivery too.

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Deanne C . 2017-06-22

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Had an amazing meal ones again here. Rose who is the chef/owner is a Little gem.best Thai food I've eaten this side of Bangkok :)Brilliant!!

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rrowan . 2017-06-10

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So we went last night to dinner to the restaurant following the good reviews the restaurant have in here and celebrating a special occasion with a couple of friends. I booked same day in the afternoon to be seated at 7.30-8pm. I called again at 6pm to let the restaurant know we probably will be late around 15 minutes and he said no problem, our booking was at 7.30-8pm, he didnt mentioned anything else. When we entered the restaurant no one was there to great us, we spent like 5 minutes standing there in the middle of the place until someone came from inside the kitchen to gave us our table. that was 7.45pm. There were 3 tables already there and no one was eating, and honestly I thought the rest of the table finished and they were just chatting. In about 15 min we order drinks and all the food together, couple of mix starters and 3 pad thai and one curry. The starters arrived to the table after 40 minutes. No one came to us to warn us that the food is going to be delay or something, nothing. In that 40 minutes no food was coming outside to any table. Nothing. Just take away. In the meantime 2 more tables came, restaurant was already full (is a small restaurant). We finished the starters and no one came to the table to clean it. Well.. time pass.. Around 8.45 food is coming outside for the tables that we thought already finished.. no! They didn't even start! Shocking! this people could be waiting around 1 hour or more for the food? The guy attending the restaurant went to one table to apologized for the delay, but no one came to us to say anything. 9.30 pm and still no mains. I ask that person how long is going to be and he said 5-10 minutes. Ok. another 5-10 minutes.. 9.55pm and no mains, nothing. I stand up and ask for the bill, we lost completely the appetite. More than 2 hours in the restaurant and the only thing we ate was couple of starters. When I said we were leaving he said the food was about to come, too late, we don't want it anymore. He apologized few times and said they were short of staff, etc.. I understand, but if you know this in advance, you should tell the people before sit on the table and at least we are aware and we can decided if we want to wait 2 hours or we want to go to eat somewhere else. Like this, you can only upset people and leave hungry and angry. My friend was really upset because she paid a nanny to take care of the baby for couple of hours meanwhile we were having dinner and we couldn't have it! The two tables that came after us were still waiting for the starters. He said the rest of the tables were waiting for food as well.. I'm sorry but that is not comforting me at all, no one should be waiting for food that long! Anyway, I cant value the food, the appetizer were ok, but we didn't have the chance to try anything else, so even the manager told us to come another day, I don't think I will.

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Raquel F . 2017-06-03

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4,5

778 Opinions

Number One Thai Restaurantlocation-icon1 Cheam RoadThai

I went to lunch here today. I ordered a pad Thai told the waiter no egg as I don't not have eggs. When she brought the noodles they were very soggy and clumsy looking when asked the reason she said if you don't want egg that's what you get. And she had the audacity to tell me if you want eat or leave and she took my noodles away. And she says every time you come you say no egg. I was so pissed and confused how else would a person convey their dietary needs like I eat no eggs or I am a vegetarian.The waiter was so rude wish no one will be treated as I was. Ruined my day. Sorry I forgot to click a pic of the food as I walked away as I don't want to be in a place that treat people so bad.

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