Bert's Pizzeria & Cafe in East Riding of Yorkshire

My 3rd visit to Berts and as usual we couldn't fault it. Large party of people and they accommodated us amazingly. Food was not only delicious, but hot when it came to the table. Sophie was our waitress and she was attentive, polite and couldn't have done more to make our lunch just perfect. Thank you Berts and thank you Sophie. We'll be back again on our next trip from Kent. X

At first our table was very wobbly so we asked to move as no coaster was going to fix that.. our meal and service from start to finish was fantastic ! The starters were brilliant and would definitely recommend all of them ! Cant comment on desserts as we were too full to try one .. special thank you to Maddie who was lovely from the beginning and exceeded standard customer service.

We arrived before our friends. The guy who was on his own at that time was attentive, really pleasant. The service was good, food lovely and fresh. The guy who served us was attentive to all the people who came in. He is an absolute asset to your company.

8 of us recently visited Bert's for a family meal. Unfortunately my 8 year old coeliac daughter was extremely ill for 2 days after, as she was glutened after making the staff aware of her condition and that she was unable to consume gluten. I spoke to Charlie, after she had spoken to the various members of staff who were working that night. I was repeatedly told, that everyone had taken the care they were supposed to have. and essentially implying that it couldn't have been them, and even the general manager agrees. This was quite alarming to me, as even if they think they did everything right to avoid cross-contamination, someone clearly missed something, or didn't take the required level of care when serving food to my daughter. She wouldn't have been glutened otherwise! Accidents do happen, and this negative review could have quite easily been avoided if I was given some reassurances, like acknowledging that someone must have missed something somewhere. Ensuring that we will re-evaluate our kitchen processes in regards to allergens, and providing additional training to staff to ensure this doesn't happen again. However, all I received was a complete lack of accountability and not even a sincere apology. Very disappointing, obviously we will not be returning and I will be contacting the FSA.

WARNING. If you are coeliac do not eat at this restaurant. Absolutely appalling customer service. Attended for a family birthday meal. Party of 8 with two children. Our child became ill vomiting, bloating, diaherrea and passing out shortly after her meal at Burt's. Coeliacs will know the time scale in which symptoms present after gluten is ingested and how long lasting the effects of consuming gluten are, so serious concern right? We reached out to bring this to the attention of staff at Burt's the next day only to be told they couldn't have had anything to do with it as 'they did everything right'. Well clearly not if she presented with symptoms shortly after eating her meal at Burt's. No accountability or apology from GM. We realize accidents do happen and food handling is subject to human error. However we manage to not poison our child with our food preparation every day, so if a business is claiming that they cater for Gluten Free dietary requirements and then falls short of that expectation, an apology is expected at the very least and perhaps a reassurance that staff training will be refreshed. I have to say this is the first establishment we have encountered who has handled the poisoning of a child in this manner. And please don't think we expected any sort of freebies because we tend not to revisit places that have made one of us ill. We didn't even complain about the cost to valet our car that got covered in vomit. But it is out duty to other Coeliac sufferers to inform a food business if they've put someone at risk. To bring awareness to the matter. Really bad form. Won't be returning nor recommending.

We are staying near by for two nights and had tea twice at berts , the servers on both nights have been welcoming, polite and pleased to help in anyway. Charlotte R and Jodie. Atmosphere is beautiful overlooking the lake and the cook was amazing. Timing was great no long waits. All round amazing place to go with fabulous staff... a must do 😄 They were so lovely in helping me do a happy birthday for my husband.. could hear the kitchen staff singing happy birthday 😆

We had a lovely meal at Bert’s, the Tuscan chicken pasta in particular was excellent. The food arrived quickly and our waitress Charlotte R was very friendly and welcoming. We’ll be back soon!

Great food and fantastic service. I had the seafood linguine and it was perfect, with a great ratio of seafood to pasta. Our server Charlotte R was very friendly and we will be back 😁

Relaxed , picturesque venue. Fabulous pizza was even allowed to amend toppings! Service from Poppy was superb , thank you Would highly recommend.

Poppy was our waitress and she was AMAZING! She recommended dishes with sincerity and ensures our evening was special. A great place to eat.

We have been here a few times now and every time we get great service, coupled with great food and a lovely place to be. Poppy who looked after us was excellent. Very polite, professional and courteous. Nothing was to much trouble. I would highly recommend Bert’s and if you are lucky enough to have Poppy looking after you taken you are in for a great time. Thanks all at Berts 🥳👍

Food was well presented & very good until the puddings came out and 2 were served in paper cups ???? And all 4 of us were freezing they had no heating on at all when told the answer was the glass makes it hard to heat and they had put the door heaters on to try help warm the place …… they heat the exit & entrances only & there was no other heating on really cold we ate & left . Shame as we often eat here …We will return in the sunnier / hotter months

Brilliant meal. Our waitress Sophie was great! It's the second time we've been to Bert's and both times it's been excellent. Looking forward to coming back again soon!

Shockingly small portion , tasteless and over cooked pork , pasta ragu couldn’t find the beef , also no taste. Have been a regular here but won’t be returning , ok place if you want burger or pizza .

We came to kingfisher lakes for a weekend away, berts was a recommendation from our lovely host. We ate at burts Friday and Saturday, we popped for a drink Saturday afternoon too, the staff were lovely and welcoming every single time. A special thankyou to or server's Claudia and Megan. Lovely ladies with a infectious smile. Thankyou. Spot on food, lovely atmosphere and great staff! Well done. Stacey&Billy x

Long wait and mistake with the order. It was rectified as expected. Food was good. We had sandwiches. Burgers looked great.

10/10 for food and service received last night! From arrival to departure we were delighted with the service. Sophie & Maddie were polite, friendly and very smiley (not a common thing unfortunately these days) nothing was too much trouble and they made our experience the...

Six of us went for a birthday party. Great, inexpensive food as usual, with excellent, prompt, efficient and friendly service from Sophie TJ. The pulled pork and cheese burgers were particularly good. The birthday boy and girl were presented with a complimentary dessert, complete with...

Took our 2 granddaughters for lunch as a treat. Pasta was inedible as undercooked, tasted like it had just come out of a packet onto the plate. One of my grandaughters only wanted plain pasta and a glass of water, they still charged me £8....

We happened across Bert’s Pizzeria when we went to play Bert’s crazy and foot golf… and what a stumble across it was! Beautiful modern restaurant, lovely staff, fantastic menu and super-delicious food (the burgers especially were fan-tas-tic)! xx

The food choices we chose were excellent nice and hot,tasty and a good portion the staff are really friendly but also professional

After throwing our Chinese in the skip, see my last review. We decided to get takeaway pizza from Bert’s. We got 1 each. 1 was too big for the wife so I helped her with hers. We had sweet potato chips also. The pizzas are...

Brilliant service, brilliant food- as always. Served by Molly who was lovely and made the experience enjoyable. Thank you very much Berts!

Lovely place, delicious pizza and excellent service from our waitress, Claudia, she was so attentive and friendly.

We called in whilst in the area. We didn’t have a reservation, but a table was made available. The food was lovely and very tasty. It’s a lovely setting looking over the lake and nice decor inside. Definitely worth a visit!

Superb service and food. Fantastic setting overlooking the Dacre Lake. Family of 4 for a midweek treat while staying at Dacre Lakeside Park. Great selection of pizzas.

We came as a family to celebrate my daughters 10th birthday. The setting is really lovely and has a great atmosphere. We were looked after by the lovely Ella. She was very polite and friendly and nothing was too much trouble. Orders taken without having...

The restaurant had lovely views over the lake and was very busy, the service and staff were excellent. We all had different items from the menu and all food was amazing. Calzone pizza was amazing. Really tasty. Good drinks selection too with good alcohol-free beer...

Went with friends and had good service from Charlotte E throughout our meal which added to the experience. Food was good and there was a good atmosphere as they were very busy.

Lovely restaurant, food lovely. Staff all very friendly. Charlotte k very helpful. Lovely setting on the lake.

Lovely spot and great food. We were served by Maddie who was a ray of sunshine- very efficient and friendly. Delicious meal for all the family.

The food was delicious and the staff were fantastic. Sophie looked after us impeccably. The location was stunning and the restaurant was immaculate.

Lovely server Kii she was amazing -super friends and fun! Food fabulous and a lovely setting would come again

Came for a meal at lunchtime and it was quite busy. I was served by stacey and nothing was too much even though the staff were all a bit rushed. Great service and will definately come again.

Very poor food dryed up chicken burger. Pizzas covered with tomatoe past very little ingredients on and we booked restaurant and was told food would be 3/4 of an hour. This would have been excpeble is the food was top draw but far from it....

What has happened to Burt’s?! The food & service used to be amazing Last night has put me off for life. Arrived slightly early so we were asked to sit at a bar table, given one menu between 4. Asked what drinks we would like....

We visited for dinner whilst on holiday at the Lakeside Park the restaurant is located. We thought we’d visit honestly mostly for convenience and we are so pleased we did! Couldn’t fault it - our food was delicious and service was great even on a...

Had a very lovely evening as always at Berts. Fantastic food and we were so well looked after by Claudia. Thank you, we will be back soon!

A beautiful setting enhanced by fabulous food and the care of all the staff. Sophie was attentive and professional with a bubbly and enthusiastic manner - we were really well looked after. Definitely one of our favourite places to go for good quality food and...

Popped in berts on lunch time with the hubby, so glad we did . I had a pizza hubby had blue cheese burger both meals were really nice . Lovely setting looking over the lake . Nice and clean restaurant, staff are very welcoming.

A nice relaxing meal - each of us had a different pasta dish, all delicious! Lovely hot coffees. Very good service from our friendly, efficient waitress Stacey.

We ordered nearly £100 worth of takeaway food from Bert’s for our tea while away and we’re really looking forward to it. I went on the website made sure I had the Brandesburton menu and sent to my family to choose and my mum and...

Visited a few nights ago and the service was good as usual. Tried my wifes’ pizza and that was very good too. However, three of our group ordered burgers and they weren’t up to their usual high standard. We all felt they were overcooked and...

Pizza was amazing! Massive portion and cooked perfectly. Really good service even though we came in right near closing they accommodated us and were very speedy and polite. Really recommend the chocolate brownie and gelato it was delicious!

Just visited Berts with family and friends. Food is always okay. My son has a nut allergy and our waitress Meghan was amazing. She was very knowledgeable and what she didn't know she found out and came back to us. Nothing was too much trouble...

This is the 4th time that we went to Berts for lunch, instead of part of the Family, it was just myself and my partner, l ordered the Classic Burger , went for a upgrade on the chips, the best part of my meal was...

Visited with friends on a busy Friday evening, was a great atmosphere. We started with cocktails, all really enjoyed our meals, each had a different pasta dish followed by delicious puddings. We were looked after by Roxy, who was very friendly and attentive, nothing was...

I have visited this restaurant on many occasions and I have always been impressed with the quality of the food and the range of dishes, catering for everyone's likes. On this occasion, I had to compliment our waitress Roxie for being so attentive and efficient...

Meet for a business meeting with colleagues for a spot of lunch - excellent pizza's and burgers and the side orders were very tasty. We had a mixture of pizza's and burgers and all were presented very well and were very tasty Highly recommended.

Thanks to Anna for making our visit amazing! Very sweet girl! lovely meal lovely food thank you very much x

Had a superb meal at Berts - a slightly different menu from the last time I visited, but the food was just as good!

Fabulous pizza at Berts ... First visit since before pandemic... Party of 4 adults, place was buzzing with a great atmosphere... Loving my gluten free no 12 .. happy lady ! Thanks to Charlotte for looking after us Can't wait to return

Delicious lunch with an amazing view! Very fortunate to have picked a clear, bright and fresh day. A warm welcome, lovely booth, delicious food and drink, fabulous service by Maddie. Good food, good value.

Excellent service by Stacy in the restaurant. Food was excellent. Well worth a visit. Top notch restaurant. Staff can't do enough. So welcoming and friendly, and ambience lovely, especially as looking out on to the lake. Felt very spoilt. Car park very handy too and...

Excellent coffee as usual and an Italian Almond Biscuit for me. My friend had a mini Mince Pie with her Tea. We meet there weekly for a catch-up and occasionally we have lunch instead - the food is always delicious! The staff are friendly and...

We pre ordered from Bert's for the evening before our wedding as a large party of us were travelling over from West Yorkshire. The food was fantastic and the service when we collected was great, I was helped to the car with 3 boxes of...

Don't let it fool you that this is in a holiday park, may be called a cafe but the food is high class restaurant standard. Two couples today for first time visit for lunch, very pleasant greeting from the restaurant staff don't rush you at...

Had first class pizza and dessert. Chef was really good and enthusiastic about his work.All staff really nice and welcoming.

What a fabulous meal at Bert's! We particularly loved the friendly staff; the clean, modern restaurant; the extensive menu, and the perfect food! Our burgers and pizzas were delicious. We are particularly grateful for your gluten-free options and your understanding of cross-contamination. Thank you especially...

Thank you for a lovely meal. Good food great price. Poppy serving us was fantastic, quick, polite and helpful. No thank you! X

Dont be persuaded to dine here because of the great location...sadly I was. Dined there with my husband and son as we were visiting Hull. The only good part of the meal were the drinks as they were straight out of a container! We ordered...

Food was delicious served my our lovely waitress Sophie beautiful views and everyone was very pleasant Jack

Family of 7, cold fries were returned, Pizzas were awful, although the Pasta dishes were very nice. The Coffee was served after a 15-minute wait and again cold. For whatever reason when the Pepperoni Pizza came it was referred to as no 7 with no...

The Prawn & Chorizo starter is really not worth £8.95 it had 4 small over cooked prawns with very little chorizo in it. I double checked with the manager and apparently 4 prawns is all you get? A bit of a disappointment for the price!...

We visited some friends for a weekend and they took us to Berts for an afternoon for drinks and food. The food was excellent, a great selection of wines and drinks and the service was great. We had a waitress called Paige who was very...

Absolutely amazing food and amazing service. Our waitress Charlotte was beyond helpful! Would absolutely recommend to everyone and will hopefully be back again

An impromptu visit for dinner. Lovely food and great service from our lovely waitress Paige. Nothing was too much trouble for her.

Wow, food amazing staff attentive and polite nothing to much trouble. I asked if I could have a sea food pasta made creamy with lots of heat, I was very pleased with my food the chef Rob even came out to ask further details about...

Spent the afternoon enjoying the gorgeous setting, delicious food and attentive service. We booked as a table of 14 and everyone ate together, no delays or problems with our order, the food was outstanding and we stayed for ages without being rushed or hurried to...

We knew about this place as we'd been for Bert's pizza in Hull - we whlere nearby so decided to try Brandesburton. It was nice to walk in and be told to pick where we wanted to eat. Charlotte who was serving us was really...

While staying in a cabin at dacre lakeside park we thought we’d book a meal for our final night. The restaurant had a lovely atmosphere but we opted to eat outside on the lake and we’re on our own which was a nice little bonus....

Such a nice restaurant with great views and food. Also had very good service (Charlotte k) Defo recommend

Delicious pizza (fluffy, crispy base with generous and very tasty toppings), efficient service with a smile and a lovely view over the lake. Plus, Peroni on tap. What more could you need?

Lovely restaurant visited every night of our stay at Dacre Park. Generally at 6pm it wasn’t too busy. Food & service was great. Can’t wait to go back on our next stay at the park :)

Our first vist was good. Polite, efficient staff and a nice choice of specials. We ate at 6.30 pm and lots of children. Booked a second visit on a Saturday evening at 7.45pm. Very loud and noisy, drunk adults! Took ages for our drinks to...

I had a really enjoyable meal, all three courses were delicious with generous portions. Our serving staff of Emilia, Jemima, Jacob and charlie were great, really helpful and very attentive. Overall great meal out, would recommend

Excellent food, great atmosphere, and wonderful service all evening from Anna, Jack, Charlie and Sarah :))

visited for my mams bday with 8 of us in tow. the place is very smart and we were maybe a little under dressed in jeans and hoodys. but it was a Tuesday night and still half full! the menu is very good but disappointing...

Came here with friends for a long overdue catch up! The place was quieter than I expected for a Friday night, but this was nice. We were not rushed and this was nice, giving time for late arrivals and a drink beforehand. Orders taken, we...

Excellent food, great service, friendly attentive staff, lovely ambience. We took friends for their first visit and they were suitably impressed!

We drove 45 mins to have lunch out for my sons birthday. When we arrived we was told they had stop doing food. We explained about how we had gone out of our way to visit them. The members of staff really did not care...

Very nice food and the waitresses were lovely. Just a shame to see the poor girls all having to wear masks. Obviously none of the customers or kitchen staff were wearing masks so really can't see the point. Would much prefer to see their lovely...

The food was amazing and the service was great. We had an amazing waitress, Georgia. Thoroughly enjoyed!!! 10/10 recommend. Will definitely be coming again with the kids.

Very good food. Service was amazing. Very nice waitress, Georgia. Loved the pizza! Would come again :)

We visited this Saturday, on arrival we commented on how busy it looked. We were asked to sit in the bar area for some drinks as our table wasn’t quite ready, we were a little early so expected this. Once we moved into the restaurant,...

Arrived on saturday 29th approx 3:30 to be greeted at the bar from a female staff ,asking if we'd booked, noticed on way in it was empty apart from one couple drinking coffee, i said we hadn't booked and will just order drinks and maybe...

just nowNEW We used to go here before Covid. When we first started going the food was fantastic, with lots of variety. Gradually over time the quality of the food decreased as the prices increased. We went 20th Jan 22 for a birthday treat and...

Local restaurant visited and enjoyed previously, however my last visit nothing was right from our booking. The waitress had a terrible attitude on numerous occasions and I had to ask to order our drinks and they were left waiting for 10 minutes before they were...

A wonderful setting for a Christmas meal out. There was a fantastic range of food on offer and my pizza and chips was incredible. The service was fantastic, quick and professional by Anna so thank you for making our evening so great. I would recommend...

Really good food and exceptional service. Was being served by a guy called Jack, really professional and friendly. Highly recommend.

Excellent night ! Great service from Charlie and Anna. Brilliant idea for Xmas workshop! What a way to start Xmas. Thankyou to all concerned.

Had a lovely meal, would definitely recommend the hoisin duck pizza!!! Jodie was very attentive and was such a lovely girl. 10/10 will be back💗

Food was amazing, atmosphere was very nice and our waitress Jodie was very attentive and was great at looking after us, would come again

I had booked a table of 10 for a friends baby shower and Berts were ever so accommodating for the whole event. Jodie the waitress went above and beyond to ensure the whole meal went smoothly and enjoyable! Lovely food and service with a smile!...

All I can say is WOW. Truly mesmerised by berts, it exceeded all expectations. The staff were just incredible, especially Charlie who was so very kind and helpful, she made us feel very welcome! Thankyou so much to Charlie and the team xxx

Received excellent service from every member of staff we encountered. A very friendly and knowledgeable team! 🤩 Great food & good value for money with the the children’s meal!

Chain style food but nicely presented by a cheerful team. Crayfish cocktails followed by burgers were all fine. Drinks choice was limited but overall we had a pleasant meal. The venue is open spaced which made it quite noisy but the atmosphere was good.

Everything was spot on with Berts, location, service and quality of the food. However, my main course (special pasta) was disappointingly small, shame really as it was very nice. Considering the price I think this is unacceptable. Also needed to buy more food later in...

It was our first proper evening out since covid.... We didn't know what to expect but actually it felt very spaced out still and people didn't act silly. Service was good and food arrived promptly. It was as good as it has ever been and...

Whilst staying at Dacre Lakeside Park we ate at Bert’s and weren’t disappointed. Lovely pizza and dessert served by very friendly and welcoming staff. Highly recommended.