Based on 3.512 opinions finded in 2 websites
Based on 3.512 opinions finded in 2 websites
Opinions
Always great service and great food in a lovely environment
TheBerkovic08 . 2024-03-01
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Great service. Lisa our waitress was fantastic. Food was amazing definitely be back again
Siobhan Mchale . 2024-02-29
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Super impressed and very surprised! Had a lovely teatime meal here. All the dishes were hot, good portion sizes and exactly what we ordered. Highly attentive and efficient staff; much improved on my last visit some years ago. Proper impressed!
Helen Simpson . 2024-02-27
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Food was excellent staff very helpful friend felt really at home
Lynsey Parsons . 2024-02-26
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If I am totally honest we come to Bella Mansfield because the staff are brilliant. They make our evening pleasurable, so friendly and down to earth. Another great visit .. thank you
Louise Taylor . 2024-02-25
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Visited last night, and what a night we had. The staff were polite and friendly and accomidated to all of our needs. They even came out and sang happy birthday for my partner which was great. Always love coming here. Thanks you so much
Jake Chapman . 2024-02-25
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I’m a regular at Bella Italia Mansfield and every time I go the service and food is excellent. Two waitresses Joanne and a lady with brown hair provide a lovely atmosphere for what I can only say is just fantastic value for money meal. We always walk away satisfied 😊
Charles Barlow . 2024-02-23
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Joanna provided absolute stellar service! Our first visit, and the food was exceptional! We will definitely be coming again! 5 stars!
Marc Thorkildsen . 2024-02-15
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Amazing food with great services. Happy smiling faces all around, brilliant atmosphere as soon as you walk in, great class and the staff are wonderful. Really enjoyed my time here will be coming again!! One happy customer 😊😊
Kieran Wright . 2024-02-11
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brilliant time here. food was amazing quality, full of flavour. staff are very kind and friendly, amazing atmosphere and smiles all round!!
abi kirkwood . 2024-02-11
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Great food. Very much enjoyed it. We had to wait awhile to get our food but it was definitely worth the wait.
Emma Louise . 2024-02-03
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I’ve just had a delivery of a meat feast pizza and chips everything was freezing cold and looked as though it had been cooked weeks age over £20 they charged me for this garbage and when I phoned to complain they said that I could go and collect a fresh one so what’s the idea of having a delivery service then so I told them that I didn’t want anything from them so she just put the phone down on me do not use this place
Chris Varnam . 2024-01-28
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We were showed to a lovely booth near the bar with a lovely vibe by Lisa the Manager after greeting us with a warm smile and familiar friendliness. Our order was taken straight away after establishing if there were any allergies and our food arrived quickly. It was very tasty and well-priced due to the offers available and which was explained to us.
Greg Wilson . 2024-01-24
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pasta for a fiver... Yes please. Thanks for the hospitality lisa
Freddie Lievers . 2024-01-23
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Brilliant experience, and special mention to Joanna! We had a lovely time, will definitely be back!
Sophie Ray . 2024-01-17
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This is not my first time and it certainly won't be my last by a country mile. Lisa your front of house manger went above and beyond anything I could have dreamed of with the service she provided. Your chef cooked me a bespoke pasta which was absolutely delicious. Let me take this moment to say that the hardest thing to find within a business is great people you trust to run it and its even harder to retain these wonderful souls once they have been found. Please ensure you do all that you can to retain the team I have experienced here today as the are not only a priceless asset but the future of this restaurant.
darren wardle . 2024-01-16
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Had a lovely meal with my wife in a nice environment with great service from Joanna
Darren Smith . 2024-01-15
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Was lovely food and the staff are fantastic friendly and helpful if you needed anything
Natalie Crisp . 2024-01-14
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Joanna was lovely and the food was a bargain and tasted great!!
kerrie Siddons . 2024-01-14
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Me and my partner went and thought the food was amazing especially for the price, and Lisa was especially helpful and made the experience even better despite it being busy
zZT0MMyZz . 2024-01-12
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Food was disappointing, service was great and price point was fair, would recommend for a small family trip however this isn’t high quality food it’s over priced micro food.
B C . 2024-01-12
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Food was lovely. Both had different dishes. 😋. The staff as always very friendly and helpful . And finally the service was just right . Not too quick, not too slow
Smurf “Lovebirds” Mrs smurf . 2024-01-12
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Fantastic visit. Lisa, as always was so friendly and helpful great food too
Jason Hallam . 2024-01-05
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Great food and great atmosphere, staff were all friendly and our server Joe couldn’t have been more helpful, very informative of all the deals and offers, service was swift and food was delicious
Ellie Denee . 2024-01-05
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Food was as amazing as always, our server lovely and smiling - this has become one of my partner and I’s favorite place to have our dinner.
Susanne Liene . 2024-01-04
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Always great service and food is consistently great!
Jack Knight . 2024-01-04
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The gamberoni is the best pasta dish on the menu, soaked up with the onion garlic bread is my kind of heaven. Thank you Lisa for great hospitality :))
Joanne Larby . 2024-01-03
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We got served quickly, food was lovely and I would of given 5 stars for everything but the bacon was not quite cooked enough but everything else was lovely
Wendy Reynolds . 2023-12-30
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Great evening! Thanks for the hospitality once again
Jordan Smith . 2023-12-30
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Our server was brilliant and funny too
Giselle Covel . 2023-12-29
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We went for a spontaneous meal and had a wonderful time.
Gary Steel . 2023-12-20
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Had dinner here tonight. Was absolutely lovely. and the service was brilliant. customers, will be returning!
seb boffey . 2023-12-20
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Couldn't fault staff, service or food at all, I tried the Christmas Tyme Pasta and it was banging, I'd deffo have that all year round, rather enjoyable. As a fan of pepper and cheese it really made the meal.
Sam Hedison . 2023-12-18
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Thanks for a fab experience Lisa and Team - we were really well looked after
James Cannon . 2023-12-11
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Joanna was amazing. Very attentive, funny. Food was beautiful. What a lovely evening.
Jess Hardwick . 2023-12-10
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Wonderful atmosphere, friendly staff, 10/10 food, an all round good time!
connor marriott . 2023-12-10
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Lovely visit to Bella Italia tonight Joanne was fantastic, Thank you. Merry Christmas 🎅
Maisie Keeley . 2023-12-02
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Service was not there, they was only 8 tables in altogether yet had to ask to be served when we wanted more drinks and dessert. Only 1 person ask if anything was okay, 2 minutes into us having main. It took that long to be able to get someone to come over. As soon as I start to write this review a member of staff saw me doing it and then wanted to know why I was doing a review. Why do you think? That really topped off tonight was the fact when it came to discount I was question so much about them. The manager told me I could have them but then a server telling me I can't. What the hell. Can you start to make sure all the server are on the same line. A very unhappy experience for my birthday.
libby Brown . 2023-11-29
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The food was amazing and at a good price, there's quite a lot to choose from on the menu, both me and my boyfriend really liked our meals! The staff were really nice and helpful too, we didn't feel arkward or anything when they came to talk to us like I've felt at other places before in the past either. Also the atmosphere was good too, definitely a restaurant I want to go to more often in the future!
River . 2023-11-19
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We visit this restaurant frequently. The staff are amazing. Particularly Joe and Lisa who can’t do enough to help. Always smiling even when it super busy. We love coming here! Food is lovely. Always a great standard. Blue light discount means it’s even better value.
Emma Thompson . 2023-11-19
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Paige + Bill - Me and my partner had an amazing meal here. Joe was our waiter and he was fantastic, very friendly and couldnt do enough to help. 10/10 would recommend.
Paige L . 2023-11-17
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This place has amazing food, and the customer service is always at a high standard, I wasn’t asked to type this review but wanted to show appreciation for this restaurant and in particular to Joe, who has always made sure our experience has been exceptional. Thank you Joe!!
BillyNewman123 . 2023-11-17
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We really enjoyed our visit , Food was amazing and all staff were lovely , Ruby was very polite and welcoming .
User U . 2023-11-16
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Ruby was a great server and nice.
jas . 2023-11-16
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Great food paired with amazing service to match. Nothing was too much bother. Felt like we were able to have a good catch up and not be rushed. Timings between courses were fantastic.
Marchingont . 2023-11-12
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Another great visit at Bella Italia mansfield. Staff are always so friendly even when they are clearly busy they still have time to tend to our needs. We have two very busy children and not once did anyone make us feel like we were too loud. We love coming to bella it’s by far our favourite place to eat out.
Andrea B . 2023-11-12
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The only saving grace was the quick service so we could get out of there! The flatbread is half the size it was in May. When I asked, the Manager said "Haven't you been for a while? It's been like that for ages & I thought we would have been done with complaints about that by now". She then shrugged her shoulders and walked off muttering! Appalling customer service. The pizza was unremarkable and the Pollo Funghi was substantially without Pollo (chicken). When I mentioned that, I got "well the chef said he put the same spoonful in as usual". I asked for the bill and when I mentioned I had a voucher, more chuntering from the 'manager'. We won't be going back to this branch & suggest you don't either.
Mark L . 2023-11-12
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The food, the service and the atmosphere were great! My server Lisa was very friendly. I would recommend Bella Italia at anytime!
jackdF9338EC . 2023-11-11
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Nice food, clean table and cutlery. Lovely atmpsphere.
Katarzyna Idczak . 2023-11-10
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First time there, and I will always make a point of going there again. The next time I come up from Essex
steve knight . 2023-11-09
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Very so so, i wouldn't rush back
AJ Taylor . 2023-11-07
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My server was Joanna and she was welcoming and kind , asked all the right questions made sure our food was good , and was very polite
Amy Sellors . 2023-11-01
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Brilliant service, helpful and knowledgeable. Friendly staff and a lovely impromptu lunch experience!
Zoe Godfrey . 2023-10-30
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Came on a busy Saturday! Staff very friendly and accommodating. Our meals took a while to come out. The manager kept me informed and was lovely throughout. Definitely be back
Andrea Newton . 2023-10-29
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Came in today and it was fabulous I would deffo come again
Cameron millar . 2023-10-24
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AMAZING !!!!! Food delish, customer service amazing even the Halloween decorations where amazing. I am so happy we decided to come today
Harls77 . 2023-10-24
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Lovely came in Sunday only had time to do this today but it was such a good experience. Food came out fast and was delicious and customer service was great.
Lee M . 2023-10-24
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Lovely food. Great taste. Wonderful service from Joanna.
F.Rickish Ideas . 2023-10-23
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Amazing birthday celebration with family. Our table looked sensational, and more than we expected. Our pasta was delicious and my boyfriends pizza smelt ace. Will be back soon
Maggietravels2223 . 2023-10-22
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We had a fabulous time here, the food was great and the service outstanding. We will be back again soon
Hayley Green . 2023-10-19
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I had a lovely experience at Bella Mansfield and my server Joanna did a wonderful job making our experience the best she could!
Chloe Smith . 2023-10-19
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Enjoyed our meal at Bella tonight . Our server Joanna was very attentive and polite. She was looking after 3 tables but had time for everyone. Food was lovely can't fault it at all .
Kat Unwin . 2023-10-15
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Honest review as always. I have to say it wasn't the best. The first waitress asked if we wanted to order drinks but as soon as we said what we liked I didn't have chance to ask a question she just shot off. I just wanted to inform the staff that I have an allergy. When she came back with drinks they were slammed down on the table part way through me asking a question and left before I'd finished. Another waitress came to take the food order. The wait for food was exceptionally long. I was very close to giving up and leaving. I think one waitress heard our table discussing it and came over and said our food will be just a few minutes we were the next ones. Twenty minutes extra later - food came out. It wasn't the nicest - il be honest. Iv never really had a problem with Bella Italia around the country but I won't be coming back to this one. I asked a waitress for the bill but a huge wait for her to come back to us and then I saw on the menu / slip that says the table number that you can scan a qr code and pay that way. £60-£70 for poor service, poor food, poor wait times. By this point we had, had enough and I just paid that way.
Towers1991 . 2023-10-14
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Food is simple but delicious always comes out quickly. The staff are amazing and attend to every need you may have. Recommend going for a meal or before or after visiting the cinema.
Excursion423789 . 2023-10-03
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I enjoyed the food and services!
Daisy . 2023-10-01
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Amazing service and friendly staff! Food is always incredible and atmosphere can’t be beat! Attended for a birthday and the staff went all out to decorate the table up and made the event more special
Elinore D . 2023-09-30
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We went as a large group for 3 children’s birthdays mid week . They staff were super efficient nothing was to much trouble from booking to the food . All the food was piping hot and served super fast. My lasagne was lush !! Far better than I expected for a chain . We had a fab time . Joanna was amazing helping up split the bill which in itself was a task - she’s a credit to your establishment , and because you staff shone we will definitely return . Probably the best Bella italia Iv visited far superior to Center parks , thank you for a fab time. Xx
Hrk1980 . 2023-09-30
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Another great evening spent at Bella Italia mansfield branch. The staff never seem to fail giving us the best time. Such a happy environment, clean and fabulous food. The ribs are especially tasty
jaimehh2021 . 2023-09-30
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Right, let's get the niggles out of the way first. No excuse whatsoever to be standing by the door for best part of ten minutes before being acknowledged by staff. It was fairly busy but surely front of house is important as paying customers waiting...
spurs41 . 2023-09-28
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First time for my wife and myself, from the minute we walked in we were made to feel really comfortable, no rushing, we were greeted by a lovely day and a new trainee, called jed, the food we ordered was amazing, great prices, jed, the trainee, i believe, was on his first shift, he came to us a few times to see if we would like anything, if the food was to our liking etc, he wasnt innour faces like some can be, to say it was his first shift, he did amazingly, definitely something about him, well done, and the atmosphere was brilliant, definitely be coming more regularly now, thankyou, *****
john wright . 2023-09-19
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Came here with my partner for a little meal in the evening and we thought we would try somewhere new as we both love italian. The place was empty, around 2 other people there. Slow service to start off with, we were stood at the...
ameliaharris2108 . 2023-09-18
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The customer service from the staff was great; Lisa and Ruby were both very friendly and asked me in a very friendly manner if I enjoyed my food. The atmosphere was lovely and the food was great!
jackdF9338EC . 2023-09-16
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Michelle is a gem. Consistently smiling & welcoming the place wouldn’t be the same without her. Service is excellent as she is very attentive & adds that personal touch.
Paradise04998830132 . 2023-09-15
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Visited before going to the cinema and the Food and service were great! The kids offer is awesome, the meals are much bigger than I expected!
Helen Cooper . 2023-09-07
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Fanfastic place. Staff make it worth while visiting. Such a friendly place, neff bc we had a bad meal either
M9840TJjordans . 2023-09-02
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We had a great visit, it was nice to relax and eat and enjoy being together. Dior was our server and she was great, she took fabulous care of us.
Giselle1x . 2023-09-02
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It's OK, a bit expensive for what you get. Probably won't return, Cioa Bella is just down the road and only a little bit more money but much better and well worth it
Albatross Boss . 2023-08-30
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The food was great, good atmosphere in the restaurant and served by friendly staff. Marco Polo was very tasty!
Shawn Moye . 2023-08-25
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I found Bella Italian a bit disappointing. First of all dispite the restaurant being quite quiet it took a very long time for any body to take a drinks order from us, by thr time they did we were ready to order our food which seemed to take ages to arrive. My pizza was mediocre at best. I have had much better. The toilets needed cleaning. You had to be careful where you stood. I think I will leave it a while before I revisit this restaurant.
Danny Iwan . 2023-08-25
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we visted today with my family. We had fantastic service from Chloe D. she was polite, friendly and very efficient. Great service. The meals we had from starters to main were delicious. We had 3 differant pizzas and a chicken burger. Chloe came and checked that everything was okay with our meals and even though she was very busy, nothing was to much trouble in getting additional drinks etc. Great service from the manager too.
emma charity . 2023-08-25
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Monday evening, restaurant half full at best, clearly short staffed and this is no reflection on the waitresses who served us. The starters, the menu should read. Small mushroom in flavourless sauce and a bit a stale bread as that would of bit 100% accurate....
RedPhoenix1 . 2023-08-21
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Nice quick and polite service and the food was lovely
NICOLA Stevenson . 2023-08-20
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We went for grandson’s birthday after school. First it was slow service and waiting a long time as they was concentrating on deliveries going out the door first. Then apologised to us for this and turned everything around, our food came out hot and no...
Discover13980898401 . 2023-08-18
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Its was my sons birthday, they provided a banner free of charge (I used the booking notes which they said was helpful for them too). The Hostess was amazing, attentive and talkative, but not overly. Our waitress was lovely clearly passionate and gave great customer service. A slight mishap / accident and food was replaced no quibble. The food was ok, tasty and presented well. Would wholeheartedly recommend. Thank you for making some family memories for us
DANIELLE Oxton . 2023-08-17
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Came for a quick bite to eat after the cinema, was not disappointed. Service was quick and with a smile and the food was delicious!!
Hazza162964 . 2023-08-16
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Amazing food and service from Lisa, Great childrens menu my granddaughter really enjoy. Fast service and excellent food. Thanks guys.
lorna666999 . 2023-08-16
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We went after visiting the cinema with our 3 grandkids. When we ordered our meals we made it clear that we were going to order 3 adult meals so would we get the kids meals for £1 & he said yes. Took our order which...
sandrabA3964NZ . 2023-08-16
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Waitress blamed us for her ordering the wrong food and was giving attitude Eventhough me and three others heard our friend say the one he said he ordered
Alicia Jade H . 2023-08-15
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Delightful Chicken Milanese. Tender and juicy chicken and crispy breaded coating. The melted garlic butter was scrumptious! Lovely! Every bite made my mouth water. The Tiramisu was strong in flavour, sweet and creamy. The right amount of sponge. Served like a slice of cake I ate it so quickly I forgot to get a photo. I'm stuffed! The staff are great. Quick and pleasant. Value for money? Definitely! The outside seating area here is beside the carpark and you might think that's less than ideal but, it's warm today and it feels a bit like a busy street. I like to see life. There's a cinema here, bingo too. Very handy!
Julie . 2023-08-12
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Last night my patient in kmh has ordered food thru just eat, app was showing food has been delivered where in fact no food has been delivered. I have contacted Bella Italia directly and been advised to open a complaint with Just eat or they can remake the food fresh but someone has to collect the food as they only use third party to delivere food. I have spoken to the manager explained that this food was for a patient and I can't leave the work place he offered bless him to deliver the food himself and he did. What a lovely and kind gesture. Patient has complemented food as well. Thank you very much.
Kamila Kozera . 2023-08-06
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Beautiful restaurant with amazing food, lovely atmosphere and excellent service. My server was very friendly. I will definitely recommend Bella Italia at anytime!
jackdF9338EC . 2023-08-05
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This used to be one of our favourite places to eat, not be for a long time. our starters took an hour I had a bowl of olives. The pizza was nice but nowhere near as good as it used to be. The restaurant wasn't that busy but they were turning people away and seemed to be more concerned with doing the takeaways than the people in the restaurant.
Paul M . 2023-08-02
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We recently visited Bella italia and was appalled by the response when I stated my food wasn’t very warm and went on to be ignored and not even acknowledged. The service was shocking they had forgot a pizza we ordered and were very slow considering there was only 5 tables in the entire restaurant. We were also sat very close to the entrance and from 7:30pm we heard staff turning away many customers saying there was no tables despite them being loads free and then within 15minutes of this they told the further guests that arrived that they were closing which we could not understand why. As well as this staff seemed more bothered about the deliveries rather than the guests that were dining in. When we left and passed nandos next door it was interesting to see how busy that was and how they had accommodated many of the guests Bella italia had turned away. What a very disappointing experience we had.
Sandra Garthwaite . 2023-08-02
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Great experience. Nice food. Lovely service from Joanna and Cameron. Also grateful it was quick, as I was worried with so many people there!
Becoming One . 2023-07-30
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Yet another perfect dining experience at Mansfield.
Rob and Sue . 2023-07-30
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Great visit! Lovely Staff. Served quick and our pizza were fabulous. Thanks Lisa and team for a pleasant afternoon
Yen W . 2023-07-28
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Service from chloe M was outstanding, friendly, polite and very efficient. The food we had was delicious. We all enjoyed our meals and starters. Will definately becoming again. Prices good too
Melanie . 2023-07-27
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Today we entered the car park at Mansfield which was extremely full. On entry Joe informed us there would be a 25minute wait on food , pleased we decided to stay. Joe was super helpful recommending dishes and pouting out new drinks on the menu....
spences62 . 2023-07-22
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Excellent service, quick efficient and friendly. I had popped on the online booking form that it was my daughters birthday and they had placed a banner above the table which was a nice touch. Food served quickly and of good quality and taste.
TillyNotts . 2023-07-22
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Great way to top off a lovely time at the cinema. Highly recommend. The food was incredible and Chloe provided us with a friendly speedy service
Sarah . 2023-07-22
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1011 Opinions
excellent service from the staff, sang happy birthday to our kids and bought them a cake with candle, I would recommend coming, always quality food and service.
garliccarbonarapaycreamcheesebeautifulmustoldspaghetticoffeeladycalzonepastamushroomspizzachickencooked424 Opinions
So after visiting a few times, loving the genuine Italian food, went for my surprise 60th birthday, BIG EXPENSIVE MISTAKE, rude staff ‘chef read the order wrong’ (their excuse for my starter coming out after everyone else had finished theirs and same excuse when mums main came out the same!!! Went to tell them the toilets were a mess and when I said ‘excuse me’ was greeted with ‘what’ no good evening, happy birthday nothing, was made to feel like we were a nuisance being there, will not be going back in a hurry, messaged them on messenger to say hope it was just a ‘blip’ but haven’t had a response, no apology, nothing, I’m guessing the girl who was running the show is also the one that monitors messenger!! Hope so cos hiding it hasn’t worked has it!! The night was a shambles - sort your staff out!!
garliccarbonarapaycreamcheesebeautifulmustoldspaghetticoffeeladycalzonepastamushroomspizzachickencookedSo after visiting a few times, loving the genuine Italian food, went for my surprise 60th birthday, BIG EXPENSIVE MISTAKE, rude staff ‘chef read the order wrong’ (their excuse for my starter coming out after everyone else had finished theirs and same excuse when mums main came out the same!!! Went to tell them the toilets were a mess and when I said ‘excuse me’ was greeted with ‘what’ no good evening, happy birthday nothing, was made to feel like we were a nuisance being there, will not be going back in a hurry, messaged them on messenger to say hope it was just a ‘blip’ but haven’t had a response, no apology, nothing, I’m guessing the girl who was running the show is also the one that monitors messenger!! Hope so cos hiding it hasn’t worked has it!! The night was a shambles - sort your staff out!!
garliccarbonarapaycreamcheesebeautifulmustoldspaghetticoffeeladycalzonepastamushroomspizzachickencooked404 Opinions
We have been here on numerous occasions and love it every time we go. The staff are always friendly and can happily have a chat with and a laugh. The food is outstanding and if I could eat here everyday I would you get what you pay for I personally always go for a calzone and just manage to finish it, it's too good to leave anything Would highly recommend this place to anyone who loves Italian food. 10/10
garliccarbonarapaycreamcheesebeautifulmustoldspaghetticoffeeladycalzonepastamushroomspizzachickencookedWe have been here on numerous occasions and love it every time we go. The staff are always friendly and can happily have a chat with and a laugh. The food is outstanding and if I could eat here everyday I would you get what you pay for I personally always go for a calzone and just manage to finish it, it's too good to leave anything Would highly recommend this place to anyone who loves Italian food. 10/10
garliccarbonarapaycreamcheesebeautifulmustoldspaghetticoffeeladycalzonepastamushroomspizzachickencooked25 Opinions
Grumpy woman took order. Sat waiting for a teacake for ages. Had to remind them as they'd forgotten. When it came it was soggy and not toasted. No apologies. Very poor service. Had similar experiences and now won't be returning. Such a shame.
garliccarbonarapaycreamcheesebeautifulmustoldspaghetticoffeeladycalzonepastamushroomspizzachickencookedGrumpy woman took order. Sat waiting for a teacake for ages. Had to remind them as they'd forgotten. When it came it was soggy and not toasted. No apologies. Very poor service. Had similar experiences and now won't be returning. Such a shame.
garliccarbonarapaycreamcheesebeautifulmustoldspaghetticoffeeladycalzonepastamushroomspizzachickencooked