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3,6

Based on 2.260 opinions finded in 3 websites

3.1Ambience3.1Cuisine3.1Price3.6Service
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Had a great meal with the family. Tia’s service was exemplary, the food was delicious and an all round great experience!

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craig hayward . 2024-01-28

MORE AT Google

Beautiful carbonara, pizza & garlic bread were both on the thin side however I verall, a nice lunch - thank you ☺️

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Emma Hart . 2024-01-28

MORE AT Google

Lol bed our dining experience. Our waitress Tia was very pleasant and also good at her job. Our food came up quickly and was both piping hot and tasty. The restaurant had a good vibe and despite being quite busy it all seemed to be running smoothly.

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Wayne Howe . 2024-01-28

MORE AT Google

Great food and the service was extremely efficient

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Jules . 2024-01-27

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Zara was a lovely waitress, very friendly and helpful. Food was good as usual and always reasonably priced.

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marie knox . 2024-01-27

MORE AT Google

A really nice dining experience, food piping hot and came up quickly. Very tasty and generous portions too! Staff were a cheerful bunch, our waitress Tia was very pleasant and checked back on us. The restaurant has a nice vibe, music playing, clean too! I noticed that tables were cleared quickly when diners left. I do think that their desserts are overpriced, I just had a couple of scoops of ice cream. Would visit again, definitely sign up to receive offers, you get a free main on your next visit just for doing that.

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wayne howe . 2024-01-26

MORE AT Google

Had a lovely meal staff friendly as usual

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karen phillips . 2024-01-25

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Really mediocre meal at Bella Italia. I was hoping for something nice, quick and reasonably priced but I doubt I would go back. We had the calzone and the mushroom pasta. The calzone was soggy on top, with the filling unevenly spread inside and a huge clump of nduja which I needed to scrape out as it was overpowering. The pasta was tasteless and the draught Stella tasted off.

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Ben Watts . 2024-01-22

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Shocking place to eat!! Me, my husband and 2 young children were greeted (if I can call it that) by a male at the front desk who was very abrupt, miserable and clearly does not enjoy his job or was having a bad day! He grabbed the menus, walked off without saying anything so we just followed like lost little sheep to our table. Our waitress was much chirpier thank goodness! Orders taken quickly, drinks and main meal arrived quickly so can't fault that. Portion sizes however were so small! My Carbonara wasn't much more than my child's pasta meal. Considering it cost nearly £15 I was shocked at the lack of food, it did taste good but I left hungry which is something you don't want/expect when paying for a meal out. The restaurant wasn't busy, 4 members of staff were serving who spent most of their time nattering amongst themselves or to people on tables they clearly knew. We waited 25 mins after finishing our main meal then had to ask for the kids ice creams which were part of their set meal. We decided against dessert for us as the staff just weren't attentive enough and by this point I was getting fed up with the lack of service so I didn't want to spend another penny in there. We then had to go up to pay for the bill as again were sat there waiting whilst the staff chatted to each other. Very disappointed, won't be going back here and this place need to look at getting some decent staff who actually have some people skills!

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Hayley Metcalf . 2024-01-14

MORE AT Google

Great evening out. Catching up with family.

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Chris Treves . 2024-01-13

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We enjoyed a late lunch and the food was of excellent quality quantity and presentation. We booked in advance and used our tastecard. We liked the decor and the relaxing atmosphere. Our waiter Scott and waitress (I apologise for forgetting your name)ensured that we enjoyed our visit and definately will return. Thank you for a lovely meal.

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cliff baugh . 2024-01-07

MORE AT Google

Had never been to one before and was extremely impressed Tommy welcomed us as we walked in the door sat us where we wanted gave us menus asked if we had any allergies took our drinks order gave us enough time to think about what we wanted to eat the food was amazing we will be returning

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Kelsey Smith . 2024-01-05

MORE AT Google

Meal was good quality with plenty of flavour. Staff attentive and quick to resolve an issue with our drinks

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Mike H . 2023-12-31

MORE AT Google

Bella Italia Hempstead Valley, SHOCKINGLY BAD, the place was nearly empty this evening when we walked in and tried to get a table, only to be told (in a not to polite manner) that we could only go in to eat if we booked a table via the APP. I said I hadn't but can we just book one now as you are not busy at all (at least a dozen or more empty tables) Only to be told 'you have to use the APP', then the waiter just walked off. The service/greating was laughable. I will never go back. Frankie & Bennys next door got our custom this evening, and they will get it again as we had a fantastic meal with great service, well done F&Bs.

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Adam Ingram . 2023-12-22

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Ordered the seafood risotto. I've had lots of risottos but never such a bad one as this. Two tiny prawns, two rings if calamari and a massive amount of mussels in a bed of dry risotto rice. One mussel looked very suspect. This was not how a risotto should be! Won't be going back. The waiter was friendly and I did advise him that I wasn't happy with my dinner (I didn't eat it all) and he spoke to his manager and the cost of my soft drink and my husband's soft drink were removed from the bill, so full marks for that.

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Marion Ahmedzai . 2023-12-16

MORE AT Google

We had a lovely meal tonight at Bella Italia. Beautiful lasagne (Mum said best she has ever had). Our waitress Charlie was very friendly and attentive (taking the time to speak to my 11 year old daughter). It was my daughter's idea to leave a review for Charlie tonight. Thanks again, we will be back soon.

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Debbie Harper . 2023-12-14

MORE AT Google

We go here for lunch whenever we go to Hempstead Valley as it is the best eatery there. It is never packed. The food is really lovely and the staff very accommodating as well as friendly. Wish we had a Bella Italia in Maidstone again. Look forward to visiting again in the future.

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j c . 2023-12-09

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Nice food, service could have been a little faster, friendly staff.

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Phil . 2023-12-05

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Food wasn't great..alot of possessed meat pizza looked abit anemic not very much toppings on them. Lasagna was piping hot almost burt my mouth Carbonara wasn't really creamy at all...Not the way mama makes it at all !!!

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ozzie kemal . 2023-12-03

MORE AT Google

The team were great, food was lovely

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Aaron Clark . 2023-11-19

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Staff were very friendly and helpful. The strawberry lemonade was lovely.

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Miss Ama . 2023-11-19

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Lucy, Sam and Zara were extra accommodating today, seeing that it was extremely busy we were looked after exceptionally well! Food was extravagant and in perfect size portions for the price! 10/10 imo will be coming back!

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Harvey Sussex . 2023-11-12

MORE AT Google

Food was excellent. The server adapted what was available for the child we had with us. He was very friendly. The only thing was we felt a bit rushed but other than that it was lovely

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Sue Evans . 2023-11-10

MORE AT Google

Great food and decor. Although the cookie dough ice cream wasn't very nice, I wouldn't recommend it

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ant mc . 2023-11-02

MORE AT Google

Everything is average, it is Ask Italian's poor, slightly backward cousin. It is fine to take children when you're with a group but I would never choose to go here otherwise. Harsh lighting and horrible rounded tables which felt a bit sticky.

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Roz Glick Knight . 2023-10-26

MORE AT Google

The moment we stepped in, having booked for 8pm for dinner, we were greeted with “just to let you know we close at 9”. My husband and I were shown to a table next to a huge party, but as it was our anniversary dinner and we wanted some privacy we asked to be moved, but were told it wasn’t possible - although there was a restaurant of empty tables. Then when we insisted we were told we could move but only if we sit at a table and ordered using the app, which wasn’t a massive problem but just felt a bit like we were a nuisance rather than paying customers who wanted to have a nice quiet dinner together. As for the food, the mushroom starter was quite nice but the bread with it and Bruschetta were hard and stale. The mains were only just warm, the meatballs were cold inside. The desserts were ok but got served to us before we even finished our mains due to the ‘closing time’. All in all a disappointing experience and poor example of staff training. The girls that served us were nice enough but clearly the restaurants values are not centred around creating a great experience for the customer but rather to get the job done and the restaurant closed up so everyone can go home. Having worked in hospitality I can understand this so I never take the P when eating out being careful not to be over-staying after closing time but still there always needs to be a customer centred focus when training staff and running a restaurant where people are spending their hard earned money to have a nice night out.

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Teresa Geer Batista . 2023-10-25

MORE AT Google

Really disappointed with our visit tonight. We were sat in there for just over an hour and we’d only had our starters and our plate was still on the table 40 mins after finishing. Working in hospitality myself I understand being short staffed, or busy with tables of 20+ but neither was the case here tonight. In the hour of being there we were only asked about one drink at the start and we’re then completely ignored until I had to get the attention of the staff myself to inform them we would be leaving. In the moment of frustration I paid for the drinks, after leaving we had with realisation we still had the service charge added on which upon reflection isn’t fair as we didn’t really receive service worth paying extra for.

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Astrid Bibby . 2023-10-24

MORE AT Google

Lovely meal, great food and great service. Able to cater for various allergens

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Tony Wilson . 2023-10-22

MORE AT Google

Food good, sadly the red seating was dirty and clearly hadn't been cleaned.

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Paul Smitherman . 2023-10-12

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I've been a few times normally it's awesome, however this time a nightmare, when I got there the music was loud but the place was dead as dodo 🦤 😅, but I thought sweet we'll get seated in a decent spot and the food will come quick, but when we walked in the service person was put out by the fact we hadn't made a reservation (not that I ever have before or that it says on website that you need to) after searching through her computer for a few seconds she said well I can still seat you, I asked for a booth as there was only 1 being used that I could see by 1 customer and I had my disabled mum with me, and she said no we have customers that have actually booked, it was obvious that we had put them out as when I questioned it she said that prebooking wasn't a thing but was expected and it went on like that, when we ordered our drinks we were being rushed, and I was made to feel very uncomfortable, like I had done something wrong by being there and I was being thrown angry looks from the service person and the barman, I got to the point where I didn't feel like eating and my mum convinced me to have a tea and chill, however the 2nd service person who brought the drinks over forgot the milk for my tea and carried on badgering us to make a decision on the food, at this point all I'm thinking is for the side main and desert it will be at least £60 each and I really didn't want to spend that after being made to feel that way, so by this point my mums imbarresd and has decided she wants to leave, when she tried to explain the second service person went on a rant about how she had been instructed by her bosses not to allow customers to be seated who were just drinking, I did say if you want to bring your manager out I'll explain myself but by this time all my mum wanted to do was leave, and it ended the day with a massive argument, the experience there if you believe the website add is supposed to be a relaxed one where you can prebook if you like and in the past has been, however it now seems you do have to prebook if you want to be treated with a modicum of normality even on a restricted menu because apparently half of it wasn't available and you would be told what wasn't available when you tried to order, I don't know whos taken over in the last few months since I was last in,,,, but oh dear 🙄 if you don't want to be spoken down to and humiliated whilst you're out with your own mother you may as well swerve this one or expect to be treated like an idiot for not being rich to prebook substantially in advance because you know what your doing from one day to the next, even though 90% of the tables were empty, and were in the whole half hour we were there, and the carpark was very quiet as well even when we left which was an uncomfortable experience, a waste of time, vehicle fuel, and moments of my life I will never get back that unfortunately were spent being spoken down to, it was just a shame what was a fairly nice day with my mum was ruined by this humiliating demeaning experience 🤣👎

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Stephen Walker . 2023-10-01

MORE AT Google

Pronto pasta deal on now inc Gamberoni (king prawn) normally over £17 now £7.99 ! Staff sweet as usual good portions and nice atmosphere.

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Paul Arkle . 2023-09-19

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Lovely food if you like Italian food I'd recommend it

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Peter Mari . 2023-09-11

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Good service from all staff and lots of tasty gluten free options.

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Bryan Andrews . 2022-05-07

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It's a very good place. The good food, combined with the location, make up for a great experience.

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Rodrigo Reston . 2022-05-05

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Great service, great food, great prices. The lovelies of staff. We had a lovely family meal

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Phil Umpleby . 2022-05-01

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Changing the menu so alot of the items we wanted they didn't have. Friendly staff love food cost about 69.00 for 4 of us.

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Sandra Southern . 2022-04-26

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Wonderful meal with family on Tuesday evening

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simon murphy . 2022-04-21

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A wonderful birthday celebration, all the team were amazing very friendly the food was delicious and came very quickly and was hot, they really made our birthday celebration thank you

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Cleo potts . 2022-04-18

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Lovely food and customer centric staff 👌🏾

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Michael Adegbenjo . 2022-04-18

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Has a lovely lunch here today Can’t fault the food , our waitress was Paula , can’t fault her at all , very friendly.

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T R . 2022-04-13

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Although food isn’t that bad, starter was better than the main. They treat foreigners like pigs, the woman with red hair who works there is racist and treated these english people with more respect and offered them a lot more right in front of me and my family because she is racist.

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Alicxa. Edits . 2022-04-10

MORE AT Google

Cleanliness: excellent ✅ Food: excellent ✅ had three courses and couldn't fault anything on all three. Kids even ate all their food. Drinks: excellent ✅ perfectly mixed cocktails. Customer service : Excellent ✅ Will definitely visit again. Thank you to the management for doing a great job.

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Eshani J . 2022-04-09

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terrible attitude.It was good food but the manager and the waiter had a bad temper. We found a hair in the brownie and ice cream and we asked for another one but they couldn’t be bothered to hence getting so annoyed about it when they can just end the argument by getting us a different one.Very bad customer service!My grandma also has bad eyes and couldn’t see the price on a coffee well and thought it was £3.99 but really was £5.99 and thought we were trying to get lower money

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Wah Wah . 2022-04-08

MORE AT Google

Amazing manager when we went . Offered us fresh cheese

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Ameekay Delacruz-Akumas . 2022-03-30

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In my youth I'd often recall my favourite quote from Sir Winstone Churchill, "Never, never, surrender." However when I eat at Bella Italia, all I want to do is surrender.

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Zeena Al-Obaidi . 2022-03-21

MORE AT Google

My second vist to hempstead vally and another enjoyable meal and sevice from paula always with a smile attentive at at all times great food pizza x

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Don Beavis . 2022-03-21

MORE AT Google

Good italian food. Fresh pasta. Yum.

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David Andrew Wiseman . 2022-03-19

MORE AT Google

Paula's 5* service is second to none! Welcoming, informative and attentive, she truly is the best around. Thank you Paula.

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Abbie . 2022-03-15

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We went to the Hempstead valley location for my partners birthday. Upon receiving the main courses for our party (3 adults 1 teen and 2 children) my eldest sons was the last to come to the table (by all of like 30 seconds so no wait or anything!) But as the waitress placed it down she apologised and said that she thought it was unacceptable and had requested another be made for him but brought that one over so he had something to nibble on. All we could see was that it wasn't round and had half a rocket bouquet on it!! We wouldn't have complained though but the waitress wanted it to be perfect. She went above and beyond for us even singing happy birthday to my partner. Super awesome staff and a great meal. Will definitely be returning. Thank you all so much. :)

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Dexta Coe . 2022-03-11

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Tom was awesome. food was great and fast

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Jason Chaney . 2022-03-08

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Had a brunch today. Served by Jay who was fabulous. Food was great and so was the prosecco.

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Angela Devlin . 2022-03-06

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Great food and great service and personal attention from Paula ..much recommended. A very enjoyable lunchtime.

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David Purll . 2022-03-04

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Their home delivery has been a terrible experience, although the pizza came very quickly it was undercooked and cold, with hardly any cheese on it. Will never order again from them.

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charlie sas . 2022-03-04

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Wonderful service and food, abbie was brilliant and attentive! Will come again, this time with my friends! Thanks abbie and team!

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Liam C . 2022-03-03

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we went in for a birthday meal, as soon as we got the menu we got asked what drinks we would like, we was unsure on what we wanted and the birthday girls sister was speaking to her friend, so the sister politely said “sorry I wasn’t speaking to you and we are not ready to order yet” we sit and browse and all of a sudden a staff member came over called us ignorant and kicked us out/ said they will not serve us

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Kayleigh Beaver . 2022-03-03

MORE AT Google

Good tasty pizza, spag bol indifferent. Both loos seriously require upgrade and better checking during the day. Excellent staff, v. attentive

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Jools . 2022-03-02

MORE AT Google

Had tesco vouchers. Food was good. Waitress Paula? Was a lovely lady.

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Julie Lawrence . 2022-03-02

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The staff was lovely but the not so lovely

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Taro Rai . 2022-03-02

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Despicable service, 1.5 hours waiting. We have been given glasses with lipstick on from previous customers. Tom, the supervisor, while being polite has clarified for us that he decides where a customer is seated no matter if the customer may have any preferences. This is the last time us visiting this place.

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Denis Vladiuc . 2022-02-26

MORE AT Google

Please do not order on just eat...if they dont have the ingredients they will urge you to cancel order (after accepting and allocating a delivery driver) and you will be charged full amount...leaving you hungry and out of pocket! Obviously no financial gain for bella italia themselves but staff clearly not equipped with the skills to prevent the customers injust bills.Just eat also will act as evasively as Fagan from Oliver twist...you dont have to pick a pocket or two...just deliver some half decent pasta

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Duncan Disorderly . 2022-02-23

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Love bella italia and this one didn't disappoint. We were 45 minutes early to our booking but the staff managed to squeeze us in and were really friendly. Only criticism was that I was told I can't use my cineworld card for the discount because its only valid on certain days which it is not

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Jessica Bradley . 2022-02-22

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Staff are amazing here and so is the food, never been disappointed.

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KEITH Thomas . 2022-02-21

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Absolutely fantastic. Food delicious. Staff fantastic. 18 of us for a birthday meal and could not have wanted anything better. Thankyou so much to Abbie and all the waitresses and well done to the chef and kitchen taff

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debra kitto . 2022-02-19

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Polite staff but long waiting time to order from when seated. Food was top quality

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phoenix fire . 2022-02-18

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A lovely restaurant with lovely staff and lovely food definitely recommend

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Angie Farrington . 2022-02-17

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Very poor service from the front of the house We waited 15 mins to see if we would like to order a drink that arrived 15 mins later then another 20 mins to wait to order our food which the food came quickly once finished we was going to order a dessert but on one came to clear the plates or take the order for an hour . So gave up and got the bill never going back there again

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Helen Barton . 2022-02-17

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I am sorry to say that my experience of Bella Italia is not good.seven of us went to the restaurant Tuesday evening.two of the party has a tastecard and we could not use two cards even though the maximum for tastecard at this restaurant is four people.we were told we could use one card but couldn’t use it on the set menu.we all chose from the higher priced menu.when we paid we were told that we couldn’t use the tastecard because there were seven of us.I asked if they would split the bill into two and use the card on one bill but they couldn’t do that because the bill was for the table and they couldn’t change it.the main meals were all very good but some of the desserts were disappointing and not nice at all over all the evening was not good at Bella Italian.I don’t think I would go again or recommend it.

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marjorie brownlee . 2022-02-16

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Great service & food. Only criticism is the plates were cold

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Karl Hughes . 2022-02-14

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Good food. Great service. Loved it.

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Martin Castle . 2022-02-14

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Staff were really lovely. We had two very lively and excitable kids with us, so we chose to sit outside so they could blow off some steam and be out of the way of others. The food was great, the service was great and the staff were very understanding of the kids needing somewhere to run around!

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Jasmine Mallaby . 2022-02-04

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It is a place we love spag Bolognese is great staff are very nice that's why give it 5 xx

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Ginnette Murrell . 2022-02-02

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We had a lovely family meal here that arrived quite quickly and tasted yummy.

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Gemma Hayre . 2022-01-30

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Great food and lovely, friendly staff.

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Teresa Szumanska . 2022-01-28

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Good food and lovely staff. Regularly go there to enjoy a quiet meal with the family. The menu is varied and has a very good kids menu.

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Gresham Bhagowat . 2022-01-26

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Lovely food and very nice friendly staff made the whole experience great, thankyou

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Hewson Marie . 2022-01-25

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Service was great and the food came quickly and tasted spot on.

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Lee Allchorne . 2022-01-16

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This was our first visit to Bella Italia. The atmosphere was nice and the food was good as well. We were greeted politely at the door and our waitress Mia was very helpful and friendly. Prices are reasonable. A good experience. Well done.

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Jason Kierznowski . 2022-01-06

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We booked a table on the day 30 minutes before hand. We arrived and we're welcomed but informed that service may be a little slower due to staff isolating. We stayed and were well looked after, there wasn't any delays and food was brought out together and was tasty. We ate from the set menu which was varied and the pudding was the best!

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AHKENT . 2022-01-03

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Terrible service! Mixed up orders, too long delays for food. It's a beautiful place with lovely decor though. Thankfully the management had a no quibble attitude when we asked about removing the service charge.

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Karen Reeves-Toppin . 2022-01-01

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Went tonight for my daughters birthday and I was extremely disappointed with the quality of the food. Our starter was cold and soggy and the mains were tastless with no seasoning whatsoever. I definitely won't be dining here again. However the service was good.

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Hayley Lernihan . 2021-12-27

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Delicious food and very friendly staff who care that you enjoy your experience with them, I really like this place and will keep going back 😋😋

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Fox Canfield . 2021-12-26

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Disappointed to see bucket still located to catch rain water and tear in seat we were allocated that were there 2 years ago when last visited food was good but discussed to find having ordered just a plain bowl of spaghetti and 2 lasagne only one of which arrived I was charged for 3 lasagne £10.99 for a plate of spaghetti seems more than excessively priced

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Pauline Davies . 2021-12-19

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absolutely fantastic service great food nice atmosphere would recommend and the waiter Cam very helpful and kind

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Hannah Kendrick . 2021-12-18

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First time here for ages, and really impressed! Very friendly and efficient service from smart and attentive staff, excellent meals and lively decor, enjoyed our visit.

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Whitstable Wanderer . 2021-11-24

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Not too busy. Some things on menu not available? Waiters very busy. Good food.

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Peter Cradock . 2021-11-22

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Had a night out with the girls from work , had a lovely meal , nice atmosphere in restaurant . Our server Tom was really lovely , really helpful and happy , had a smile on his face each time he came over to us and acknowledged us all .

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Jackie Eynon . 2021-11-11

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2 years ago their pizza were excellent. But yesterday evening the 2 pizzas we ordered were dry and tasteless.

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Maguy Sacramento . 2021-11-06

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Salmon was overcooked and was dark orange, should've been pink, pasta carbonara was lumpy, sticky and oily. Not a great experience. Wouldn't be visiting a Bella Italia anytime soon.

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TheCakeLegend . 2021-11-06

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Horrible food and the waitresses and manager are really rude . They were avoiding us the whole time and when we asked to speak to the manager she didn’t even bother to come . Never going back there . Totally wouldn’t recommend it.

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Ilinca Popescu . 2021-11-06

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Nice place to eat if you been shopping at hempstead shopping center

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Kevin Frail . 2021-11-03

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Today I came to the restaurant and i had a pleasant time. The food was great and the waiter Blessing was very kind towards me. Would definitely recommend.

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Muna Ez . 2021-10-31

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Friendly staff, good food, substantial portion sizes! Busy Saturday, so drinks orders were maybe a bit slow. Worth a visit.

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Vivien Chapman . 2021-10-30

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Very friendly and caring staff, especially with our 14 month old child, who enjoys using spaghetti to colour her face. Thank you.

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Ashley Stevens . 2021-10-26

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Very friendly staff. Very welcoming. Lovely meal and drinks. Great atmosphere and nicely designed interior.

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Vanessa Sharpe . 2021-10-20

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A brilliant night for my partners birthday! Will definitely be returning for future meals. The service was fast and efficient, the staff were amazing.

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Shona Heffer . 2021-10-18

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Food was nice and service was attentive. We enjoyed our visit.

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Mick Holding . 2021-10-08

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Such a lovely atmosphere, great food prices and quick service. Will definitely be returning, Charlie was so attentive and make our visit so enjoyable

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Super Star . 2021-10-07

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Amazing food!!! Lovely staff!!! Cannot wait to visit again!!!

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Harriet Jenkins . 2021-10-07

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Myself and my granddaughter love Bella Italia and they always have deals on so well priced

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Paul Etherton . 2021-10-02

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Great service, friendly staff and good food

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Lee Ruston . 2021-09-24

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