Aysgarth Falls Hotel in Richmondshire

We booked a table for dinner as we were staying within walking distance. From the warm welcome on arrival (despite being early) until we left the service was faultless, friendly and so efficient. The staff were absolutely fantastic despite the pub and restaurant being packed. The food was delicious: the seafood starter was sublime and the spare ribs were excellent. The portions are really generous and 2 starters each were enough for us. The wine list is comprehensive and reasonably priced. The staff easily earned the 20% tip we left and were very gracious. A memorable meal and evening.

We called in for a drink after walking around aysgarth falls, great spot.friendly staff and good beer!

A very friendly place with a very high standard of food in the restaurant- not your typical pub fayre! I had a perfect risotto and others had a hearty game pie and a delicious looking chowder.

Visited here at the end of a long walk in September and was very impressed.Great food and service, a wonderful building and set up, and a wide selection of local real ales.Had the 'steak, Guiness + mushroom pie with chips and gravy' that was beautiful.Would highly recommend a visit when everywhere reopens and I wish it all the best.

This place was recommended by a friend and what a recommendation. The Sunday lunch was amazing an abundance of fresh veg served on the side all hot and fresh. Yorkshire puddings were the best and we found it great value for money. The childrens portions were massive,however its testament to how good the food was that my 5 and 7 year old ate nearly the whole lot. Staff were friendly and helpful. Would definitely return when in the area next.

We did not stay at the hotel but as we were visiting the nearby falls for the day we booked for lunch the day before. We both had the Sunday roast with all the meats, Beef, turkey, lamb and pork for a £3 supplement so £16 in total. After an 8 mile walk we were ready for our lunch and we both agreed it was one of the best roasts we have ever had! The roast was presented beautifully with cauliflower cheese and fresh vegetables separately. If you are visiting the dales and are looking for somewhere to have a Sunday roast, book here, you won’t be disappointed.

A delightful hotel well situated for exploring the area and local walks (we did the Falls to Castle Bolton circular).The standard double room was much nicer than the online photo I thought. Comfy bed, tv/dvd player with films available on the landing, underfloor heating in bathroom. Very welcoming staff, good covid adherence. Fab evening meal left us very full for breakfast but managed to squeeze in kippers and a vegetarian breakfast. Ordered a packed lunch to take walking and that was very tasty too. Excellent service throughout. Well recommended!

Best Sunday lunch bye far in a long time. Proper gravy. Vegetables were cooked to perfection and the cauliflower cheese second to none. Staff and service excellent. Very attentive but not intrusive. Warm welcome from start to finish. Definitely one to return to. Excellent.

We loved our meal here! Service was great - very attentive. Nice atmosphere. Food was delicious - I had the onion bhaji starter which was amazing and the Sunday roast beef was one of the best I've probably ever had at a restaurant! Husband had fish cakes and steak pie which he raved about. Would definitely recommend!

The hotel was nearby to where we were staying. Staff were friendly and helpful, and there was plenty of spacing of tables to ensure social distancing. The food was delicious and good quality, with a changing menu based around local produce. Good selection of local beers and a decent, reasonably priced wine list.

Visited for a quick snack/dinner however only offered Sunday lunch but my god how fantastic was the Sunday roast, half portions for kids or lighter eaters or full portions for adults. Best Sunday lunch I have had in years😍😍😍😍

We dined here twice during our weeks stay in Yorkshire. The food was excellent both times. Staff friendly and welcoming. Would recommend the venison haunch, belly pork and king scallops. Will definitely be returning when we are next in the area.

Stayed locally which made Aysgarth Falls hotel the nearest option for food which was so great that we booked a second dinner with them. The service was friendly and the food really was delicious.

Beautiful location. A friendly pub offering good food in a relaxed setting. We had the scallops to start which were cooked well. The pork belly and whole grouse mains were also very good and plated well. Desserts finished off a lovely meal - a very generously sized crumble and tasty sticky toffee pudding. A great evening with service to match!

Went for dinner, nice food and a nice little beer garden outside where we sat overlooking a pleasant view.

Fantastic place. Staff friendly and welcoming. Food was amazing. Will definitely be returning. Had the duck breast and cooked to perfection and plenty of it.

My husband and I visited last night for a evening meal. We are staying just across the road at Aysgarth lodges. This hotel is lovely all set up for covid procedures , the staff are very efficient but most of all the food was delicious. My husband and I both had the roast duck with trimmings and veg then I had the cheesecake which was to die for , my husband had the cheeseboard with grapes , chutney and crackers which he said was really nice. We had a glass of red wine each . A lovely evening

Stayed here in the family room for three nights.Counldnt fault it without being picky. Staff all great, friendly and helpful. Room was fine and had everything we needed, bathroom was enormous. The breakfasts are great and they're happy to accommodate requests of odd combinations. The restaurant food was superb, really very good indeed. The bar is good with a selection of ales as well as the usual keg beers and ciders.Only downside was that they ran out of Old Peculier the first day we got there .Covid measures were good, nothing too intrusive but sensible sanitisers, toilet access limits and test/trace details being taken.We will certainly return to this lovely establishment.

Went for Sunday lunch and it was difficult to find seating, ended up in a drafty corner. To be fair there were a party of 6. They were very busy but the staff were unruffled and friendly. The menu was a bit limited manly carvery items. I had lamb that was tender and plenty of it, as were the vegetables. The others in our party had other meats and a veggie option that looked good. Unfortunately the food was fairly tepid when served and got colder and colder as consumed. Overall not bad really at a pressing time for all. Perhaps 4*?

We ordered dinner here on our first night in the Dales expecting to get standard pub food - our expectations were far exceeded! The food was excellent! We would definitely recommend this lovely country style pub!

All round fab. Food excellent and staff very helpful. Stopped on the campsite and ate in the restaurant.

Came here twice on a short trip to the dales, once for a drink outside and once for dinner. The staff were very friendly (and very mindful under Covid circumstances). Sitting outside in the evening with a pint and a nice view of the Dale's was fantastic. The food was good but possibly overpriced for what it was. I had a steak and guineas pie with chips: it was delicious and filling; my partner had the cannelloni, but found this quite bland. Nonetheless, we had a great time - the staff were great, and the atmosphere was friendly. Would definitely recommend, but perhaps for a few drinks rather than a meal.

Absolutely amazing place.Having spent a couple of hours roaming the falls, our party of eleven, ranging from age 4 to 70 headed up to the Aysgarth Falls hotel for a pre booked Sunday lunch.I’m going to make it short, from the minute we walked in to the time we waddled out, everything was perfect.The service from start to finish was super speedy, and all carried out by very polite energetic young staff. Couple of small requests “no problem” The food was 10/10. We had pretty much the whole Sunday menu between us, and everyone absolutely loved itThank you for making a special day even more special.We’ll see you again on our next visit. X

We came here as a UK staycation due to lockdown and covid , we wanted a quiet campsite that we could just relax at , we found the place to fit everything we wanted , small but friendly with good basic amenities (2 toilets and 2 showers) the pitches were big enough for tent and a car and not over cramped next to the next tents , noise was kept down after 23.00 and we had no issues with other campers , the bar and restaurant were a great bonus for a pint and food , its ideally located a few minutes walk away from the main attraction of Aysgarth falls and lots of walks around the local area , would deffo stay here again

Quality food from a chef that knows how to cook. The venison and black pudding was to die for. Service was attentive without being in your face

Booked this small, adult only campsite for a couple of nights to go walking with the dogs. The description is of a basic campsite with no frills so I didn't have great expectations, however I was pleasantly surprised it was much better. Only two loos and showers there was never a queue, way cleaner than I would have expected on a basic campsite, no spiders or creepy crawlies. Showers were nice and hot, not good if your tall but no nasty mould or fusty smells. Cleaners came in daily. The site was clean and well maintained, the fellow campers were respectful, tidy and friendly. Nice level pitch. Easy access from the campsite to the bar, beer garden, lovely coffee shop across the road. Plenty of access to walks and a 5 minute walk to the falls enjoyed them to ourselves in the evening when the masses had gone home. We didn't have a meal as food isn't served outside at the moment and we couldn't leave the dogs in the tent or car as it was too hot, sitting out in the beer garden is lovely with great views. One draw back and this is just camping, noise travels! Very little sleep due to snoring and talking from one tent all night! Tough with the smooth.

Nice hotel right next to the falls. Had a lovely room. Breakfast was good lots of choice . Evening meal were also good .

Went for a mid afternoon drink 4 adults three kids, ordered drinks from the guy at the bar who was nice and friendly. The kids wanted to play outside as it was drizzling so we decided to sit inside in the room overlooking the field so we could see the kids, having sat down for 5 minutes a lady came over and asked ‘are you eating’?’ to which we relied ‘not sure yet‘ we then got TOLD to move outside as they had satanised the area and it’s for people eating only ! There were no signs anywhere to say this and the door was open to enter. We actually didn’t mind moving but it was the way we were told to move ! We found the lady quite rude and not very welcoming at all, in the current climate you would hope people would be more accommodating to having customers especially as once we moved she simply wiped the table down ...? Why not let us stay there until we finished then do that after instead of making us sit in the rain ? Or maybe lock the door or put up a sign Saying dinners only ?!? However all wasn't lost we instead went just down the road to the Wheatsheaf in Carperby where Claire ( the owner) welcomed us cheerily and happily said you can sit where you want she was lovely and we ended up staying for a fantastic meal and several drinks! So we actually ended up being very glad that the pervious place was rude as we found a gem in the the Wheatsheaf instead!

This was the first eating out experience since February. Great set up felt really safe. Roast dinner was superb, staff were friendly and helpful. Good value for money. I would go back and would highly recommend.

First of all the restaurant vibe/ambience is really good here, nicely decorated and furnished and the tables are not on top of each other which is really good, we don’t know if this was due to Covid-19 and the need to socially distance but it felt right. My Wife and I both had a seafood starter with scallops, prawns and calamari in a broth/bisque, we both agreed it was superb. For main I had steak pie with chips and vegetables and my Wife had lamb rump with Dauphinoise potatoes and vegetables, again we both agreed that our respective mains were superb. The waiting staff are really nice and have just the right amount of attentiveness without being over bearing. The quality of the food, the service and the value all added together made for a great experience and we will be back.

Staff were super friendly and welcoming. The room was clean, spacious and had a nice view. The food was superb as well. Would definitely stay again and recommend to others. It’s surprisingly cheaper than other hotels in the area too.

Called in at the Aysgarth Falls Pub & Hotel on our way back from Richmond. Was greeted by a pleasant guy behind the bar and then found a table near a lovely log burner.Sunday lunch menu - 1 course £12, 2 course £17.There was a good selection of starters and mains including vegan choices.I chose the lamb and OH had the beef.Came with home made Yorkshire’s, roasties, mash, red cabbage and swede / carrot mash, and veg dish with mange tout, broccoli and green beans.The food was delicious (and it takes a lot for me to say that!).OH ordered fruit crumble and custard and he said that too was lovely.Nice to see somewhere serving good quality, home made food and the prices were very reasonable too.A great lunch was topped off by all the great staff.The restaurant is situated to the rear of the building and looks out towards the falls - it will be an amazing spot in the nice weather.Will definitely make the journey to come again.

We stopped here after visiting the Aysgarth Falls, we walked in found a table straight away. The menu was lovely nice selecting of choice 1 course-£12, 2course were - 17 and 3 courses were £22 we had the garlic mushrooms and prawn and salmon salad... Super tasty then we had beef roast dinner and turkey roast dinner again amazing flavour and nothing was too much trouble for them. The staff were all friendly and the bar staff happy, the prices of drinks were cheap. All in all a super little find and will defiently return!! Thank you.

Booked a table for 4 here for a Sunday roast and have to say the food was superb..the staff very attentive and service 10/10..highly recommended

Previously been here for lunch and returned for an evening meal the next time we visited the area. It was well worth it, the menu was excellent with dietary needs catered for. All the food was lovely, presented well & reasonable portions. Thd staff were helpful & friendly. All round it made for a lovely birthday meal with family. And they still serve Estrella lager!

We saw the falls while staying near by in February. Due to flooding in the rea the falls were more of a torrent than a set of falls, quite spectaculad to see.

You can’t really go wrong here. Nice food and drink. Good service. Could spend many a nice even here given the chance.

A really beautiful, family-, walker- and dog-friendly pub close to Asygarth Falls. We stopped in after a long Sunday walk and had the sunday lunch option (one-, two- and three-course pricing structure). The food was amazing and reasonably priced. Service was a little slow but we were all feeling the post-Christmas sluggishness so it wasn't really a problem! A really lovely lunch out.

Called in here on spec for a Sunday lunch. What a lovely place. Lovely greeting on arrival by the barman, who escorted us to our seat in the 'conservatory' area with stunning views over the Dale. Really good, reasobably priced menu. My husband opted for the three meats which was a £2 supplement and I had the lamb. Both came with roast and mashed potato and mashed swede and carrot and red cabbage, plentiful gravy. There was also a bowl of greens - mange tout, green beans, broccoli and cabbage. Very nicely cooked. Service was really good. I opted for the chocolate mousse, which was very nice but very rich. Good experience, would recommend.

Booked for 6 of us had a fantastic Sunday Dinner, food was delicious we will definitely be returning on our next stay and would highly recommend, great value lovely staff!

Incredible food, service, setting and beer. An open fire was the cherry on the cake. We’ll definitely be visiting again.

What can I say! What a brilliant 30th birthday weekend staying at this amazing hotel. A huge thank you to Heather, Steve and the whole catering team and bar staff. From arriving on Friday to leaving on Sunday, it has been an absolute pleasure.

Visited Sunday 17th November having visited the Wensleydale Creamery and the Aysgarth Falls. Upon entering, it seemed a large group had booked tables for 1300 and had started to arrive, so it was busy around the bar.

Fantastic Sunday lunch, booking is a must. Had starter of warm goats cheese salad with tomato relish and garlic mushrooms with blue cheese crumble. Both were to die for! We had one roast beef and one pork dinner, both were fantastic. The red cabbage was super tasty, perfect crackling and tender beef. Real ales decent two. Would definitely return. Staff very friendly and lovely surroundings.

The food at this place is so good! We’ve tried breakfast, lunch and dinner here and everything we had was Devine! So tasty and fresh! Definitely worth a visit!

Fantastic country pub with excellent service and friendly staff.

the breakfast choices were fabulous - the attention from the staff to ensure you were well fuelled for the day ahead was very nice.

Aysgarth Falls Hotel well is a lovely Hotel Its a great location and the views are excellent we both are pleased to have chosen this Hotel we have booked in and

Great location and views. Excellent service and very good food. Selection provided of vegetables was great. No room for a dessert

Thoroughly recommend this restaurant. Particularly the lamb. Great friendly service too. Beautiful location.

We were staying at the local lodge holiday park and decided to try this place as it had great reviews , and was within walking distance . It did not disappoint, everything was exceptional from the food to the setting and the staff absolutely banging and you must try !! :))

We received the warmest of welcomes to this lovely hotel. Our rooms were huge and well equipped with very generous supplies of great biscuits as well as tea, coffee and hot chocolate.

Really enjoyed our quick meal. Food good and staff very friendly and efficient. Thanks again. Wish we could have stayed in the area longer

We both enjoyed our meal here with good choices on the menu. The Lamb Rump was delicious served with vegetables and my husband had the Bar Steak which is a special cut of beef supplied by a local butcher.

Good choice, place very busy, fully booked on at least two nights of the week we were there. Huge portions, friendly staff

Great Sunday roast! Meat cooked to perfection, excellent choice and perfect side dishes. Especially cauliflower cheese. Great prawn cocktail starter too! Would highly recommend!

We visited this pub/hotel for a birthday celebration while staying in a holiday cottage in nearby Thoralby. We booked in advance as there were 7 adults and a dog. What a find. Menu was excellent, food was well cooked and very tasty. Staff were very friendly and service was great.

What a gem of a find this was! First positive for us was the pub was dog friendly so they had our vote. They really were dog friendly as they made such a fuss of Idris our greyhound providing biscuits and his own water bowl!

can not comment on the food as we only had a drink, the pub is well laid out and comfortable. lovely views out the back and lots of different places to sit in and out

This place has a lot to recommend it. Close to the picturesque and famous Aysgarth Falls in the stunning Wensleydale valley, the pub itself has a traditional feel with old flagstone floors and huge thick walls. The staff are friendly and welcoming and the food excellent. Good choice of wines too. Prices very reasonable at £12 for a roast. The bar area is dog friendly. Booking is recommended as it can get very busy.

We hebben heerlijk gegeten. De bediening was prima. De prijs kwaliteit verhouding is prima. Bij mooi weer kun je buiten eten.

We were recommended this restaurant by the owners of our rental cottage. From the outside, it looks a bit tired like most of the pubs in the area. However, inside it is really lovely and the meal we had here was the best of our four day stay in the area.

We were staying at the nearby lodges and called in on a very busy and sweltering Bank Holiday weekend - we were just lucky enough to place an order before food service stopped. We sat on the lovely outdoor terrace out the back. The roast dinners were really top notch and I enjoyed my veggie dish, we all ate every mouthful. The Estrella on draught were also the nicest pints we had our entire trip. Friendly service and lovely surroundings. Recommended.

Wide-ranging menu and excellent quality food. The seafood sharing platter makes a fine meal on its own for two people as portions are generous. We ate in the bar area as had our dog with us, but the hotel has a large dining room too. However, it is an extremely popular place to eat with tourists and locals, so making a reservation is a must.

Visited for Sunday lunch yesterday...very impressed..5 of us and my granddaughter..the roast dinner was superb..plenty of everything..lovely starters and desserts..great staff..really nice surroundings and atmosphere...will definitely return and reccomend.

We ate here as a group .. food was delicious and service was excellent- friendly staff, good menu and great beer... and the bar area is dog friendly!!

A very comfortable hotel. We had room 1o and the views room the room where stunning. We where using the hotel to attend a wedding at Yorebridge house. The staff are very friendly and the breakfast was to die for.

We ate here two during our stay nearby. The first night was excellent with mezze but the second night not so good. The fish (with chips) was tastleless and didn't taste like cod - we did mention this. The other meal was good with a stir fry but portion was huge. This seemed to be general with people leaving food. Nice dining room and friendly staff.

We popped in on the mid point of a circular walk. Service was friendly and efficient. It's nice that dogs are welcome in the bar and they have bowls of water and treats for them. The chips were very tasty!

I have been visiting this hotel for stays and meals for thirty years plus. This newest iteration is pleasant, good quality and the staff are wonderful.

The owner of Stow House recommended the Aysgarth Falls Hotel after we arrived on Friday evening for the weekend. We went straight there and had a fabulous meal with drinks and excellent service. We can recommend the spiced lamb; the fish and chips; the hummus and olives as well as the panna cotta and sticky toffee pudding. We enjoyed it so much that we went on Saturday evening after a longish walk. We were welcomed by friendly staff, had a different table and enjoyed the butter chicken, duck confit; affagato and lemon posset, and a very nice Amaretto.

A good old traditional pub in a fantastic location. A selection of ales on tap with Peroni and Estrella when I was there.

We had our first-ever Yorkshire pudding here -- on a Sunday night, when we were lucky to get a reservation -- and yes, I would recommend you make a reservation, because this place gets surprisingly full. The food was all quite good -- I'm not going to list everything we had -- but the very friendly and helpful people hugely enhanced the experience.

We decided to eat here while on holiday at the nearby Aysgarth Lodges.

We visited on the hottest day of the year which made the restaurant uncomfortably hot. To add to the discomfort there was a family with a toddler who cried throughout. Neither of these were direct problems with the hotel but did detract from a pleasant evening.

My wife and I had a great meal during our rent stay in Aysgarth. The food was very tasty and of high quality. The menu was quite extensive offering a wide variety of dishes. The staff were very friendly and efficient. If you are in the area do not hesitate to eat here.t

Wow I cannot recommend this place enough! We booked a table as we heard it got busy and we were pleased we did. We sat in the bar with our dog and were served at our table. The service was friendly and welcoming and the pub itself had a relaxed atmosphere. The food was simply stunning. We had venison and lamb and the meals were cooked to perfection. Well worth the money and would definitely recommend.

Evening meal for 5, fabulous food, warm welcome and friendly efficient service, dog biscuits on the bar, highly recommended

Lovely food and drinks thanks from sturgess fam xx 10 mins from redmire lovely food and drinks and food xxxxxxxxxxxxxxxxxxxxx

We ate here twice in a week while staying in the area. The specials changed in the few days between our visits so we had a very good menu choice each time. Can't fault anything really. The soup was chock full of vegetables and had loads of flavour. Main courses were properly cooked (i.e. not overcooked) - over our two visits we had chicken, venison and duck. Not much room for dessert but I had a chocolate brownie which was very rich and chocolatey, with raspberry and strawberry and vanilla ice cream - sounds ordinary, but EVERYTHING had so much flavour. Other half loved the Semer Water beer. Vege, vegan, gf all had menu options that looked equally appetising. Service very friendly and not slow. Totally satisfied!

Lovely setting with fireplace and lots of tables. The wine list is good and very reasonable. Try the venison. It is great!

Went for evening meal on a Sunday. We chose one of the Sunday roasts.

I only went in for a drink on our way to our holiday accommodation. The staff were very friendly. We saw food being taken to diners and thought it looked very good and it looked as though they were all enjoying it. We plan to eat there on our next trip to The Dales later this summer.

We wanted something a bit special to mark our milestone anniversary, and The Aysgarth Falls Hotel fitted the bill perfectly. We dined in the attractive restaurant area, the service was prompt and friendly and the food was excellent. Our starters, chicken Caesar salad and the hummus with flatbreads and olives, were just the right size and very tasty. The main courses, lamb with couscous and the Bang Bang chicken salad, were also delicious and well-presented. We finished the meal with the lemon posset and the chocolate brownie. The individual glasses of Shiraz and New Zealand Sauvignon were both excellent.

Really, really good food. Staff very friendly and attentive. Be sure and save room for sweet. Locally sourced on most menu options.

It was a busy Saturday evening so we didn’t expect to be able to get a table, but they managed to find us a table for 4 in the restaurant. The food was great as always!! and the friends who hadn’t eaten here before loved it, and said they will return again. All the staff are attentive and friendly. If your in the area the falls hotel is definitely somewhere you have to try!

We came here again today for a meal after visiting nearby bolton castle. Lovely food, sticky toffee pudding is the best i have had. The sausages are proper local ones. Staff are so polite. We stayed here for 2 nights february 2018 when we got married. Will always have a place in our heart and never disappoints :)

My wife and I, just had an excellent bar meal, green lip mussel starter and haunch of venison, so good.

Our meals of venison haunch and chicken forestiere were delicious and very good value. Can thoroughly recommend.

We enjoyed an excellent meal at the Aysgarth Falls hotel for my wife's birthday. The staff were all very helpful and friendly and the overall service was excellent. The fish meal I had was probably the best cooked fish meal I have had, it was Sea Bream with clam chowder. I would thoroughly recommend the restaurant as there is a very comprehensive menu to suit all tastes.

Having stayed at the Black Swan Oldstead the night before one could easily have been underwhelmed by the Aysgarth Falls but as far as VFM and excellent levels of service, I cannot fault our stay. Room was very comfortable, food (both evening meal and breakfast) was tasty and service throughout was faultless. Enjoyed.

Sunday lunch is traditional offerings, the usual choices of roast meats with yorkshire pudding and gravy. There is also an option for a portion of each of three different roast meats, as well as a fish choice and vegetarian options. The soup was delicious, and the roast beef was tender and perfectly done, served with local fresh vegetables. The menu is not available online and it changes frequently. Well worth a visit.

Visited today while staying at nearby aysgarth lodges after hearing very good things and was not disappointed. My wife had the beef Sunday dinner and I had the 3 meat pork lamb beef Sunday dinner and our daughter had the child's portion fish and chips.

Lovely hotel in the perfect postion comfy rooms great food and friendly staff all good...will defiantly go back beautiful part of the country...

My partner and I came for an anniversary meal at the hotel on a Friday evening and I'm still reeling from the experience. The food was fresh and incredibly tasty. The staff were polite and accommodating. OVerall a perfect experience! Will definitely return.

Stopped here after an enjoyable tramp around the area.

Dog friendly, can take up to 14 people. Good atmosphere. Food and service all great! I took my own portable speaker so we had good ambience, but they do have one.

Four of us ate here last night. Staff were helpful and happy for us to relax over a drink or two before ordering our food. Good choice on the menu ranging from Indian Spiced Lamb to sea bream with clam chowder to spicy vegan cauliflower dish. All very tasty and well presented...starters were great too..the fish sharing platter fab and the tapas style dishes a very good idea and very tasty. All good and definitely worth a visit.

Ate here on a Saturday evening with friends and couldn't fault any aspect. All the staff were welcoming & helpful from the moment we walked through the door.

Fabulous food and superb service at dinner and breakfast. I stayed for 4 nights and really enjoyed all of the meals. The staff were very friendly, extremely helpful and nothing was too much trouble.