Asda in Barking and Dagenham

At Dagenham superstore the self checkout machines have a problem accepting coins for payment. I have brought it to the attention of staff many times but still nothing has changed. This time I had to be walked to a manned till so I could pay. That's just ridiculous! Also, the store is a mess and stock levels are poor. Clearly the manager has no control over this site. Pull your socks up Asda. Aldi are about to overtake you.

Remember coming to this store a lot with my parents in 1990s and early 2000s and was a really decent store back then. Sadly this place has really gone to pot in recent years, the place is now an absolute mess! The selection is good granted they have it in stock but so often they don't as the shelves are always gutted out especially in the produce and chilled section, all the shelves are so messy with empty cardboard everywhere looks like a bomb has gone off! They've spent money on a recent refurb but clearly haven't on staff as I almost never see any staff working stock on the shop floor, you need staff in a big and busy store like this all the time to constantly replenish shelves, rumble and decard to keep the store looking well stocked and tidy. The lack of actual people on the tils as well is shocking, you're lucky to see 2 or 3 on there at best leading to long lines forcing you to use the shelf serve where only 1 person is on one and today they didn't even have any bags and you can't seem to buy any strong bags anywhere in the store, what on earth is that all about!?? The other entrance near the bus stop and retail park is now closed off forcing you to walk down the other end along the narrow walk way trying to avoid other people, if you're going to spend money on a refresh why not move the entrance to the centre of the store giving everyone a even length to travel into?? It is so poorly planned and laid out that you couldn't make it up, it is such a mess! It isn't just a one off either as it's been like this every time I've gone there over the last few years, Romford is a little better but still has the same issues just not quite as bad. Think I'm being generous with 1 star if I could go any lower I would. Go Tesco or Sainsburys instead.

Shoutout to Kaye for meeting the needs and excellent customer service.

Staff are helpful, polite and friendly

Wife went to Asda this evening. Very unimpressed. She bought a box of six fresh spicy and six fresh normal chicken wings. Both missing two from the box Bit of a liberty really !!!!!

It absolutely grieves me to click one star as this store simply doesn’t deserve it. How can so many members of staff be so rude, disgruntled and unhelpful? The store is forever in a state of ‘restocking’ regardless of time of day; I suggest if the staff spent less time huddled in two’s and three’s chatting and moaning this would be a more productive and well stocked store. I have been taking photos for a few months, as this complaint is by no means a ‘one off’, it is the culture of this store; staff blocking aisles because they are chatting with each other constantly, while their large cages/trollleys block the aisles and I seen and have photos of fresh food on the floor with staff walking past and doing nothing about it. I pointed out that a whole row of fresh food was way out of date and the member of staff replied ‘oh is it’. The security guard is clearly profiling customers with the old ‘can I see your receipt’ and this profiling is not based on on the ASCONE protocol (I doubt he even knows what that is) I personally will NOT be showing my receipt ever again - learn the law - your receipt belongs to you and if you have not stolen anything, let them call the police - the security guard’s attitude and behaviour at Dagenham Asda Merrielands, is lazy, unprofessional and ignorant - he too spends most of his time chatting with staff when he’s not targeting decent law abiding shoppers of course. In summary, this Asda store is awful, staff rude and act as if they don’t want to be and definitely don’t want to help customers. I am sending all my photos, complaints and evidence to trading standards and retailADR.

It is one of my go to places for groceries. A very large store, well spaced isles, good signage, and supported by ample parking, car wash, a Timpsons, a petrol station. My interaction with its staff was pretty good. Their hot food section is good and quite affordable.

Dont ever click and collect here. They take 30mins to and hour to come bring it out. U might as well just go in and do your own shopping

I always find the products I want in Asda.

The fact it's open 24h on most of the days m, is very convenient for a quick shopping run

2time in a month they completely run out of plastic bags! What a joke! Ppl need to cary home the basket and bring it back the manager of this store must be an absolute clueless person.

EVERYTHING ABOUT THE CUSTOMER SERVICE IN THAT SHOP IS RIDICULOUSLY BAD!!! THE CASHERS ARE ALWAYS EMPTY .USUALLY ONLY ONE OR TWO PEOPLE WORK AT THE CASHERS AND AT THE SAME TIME 50 PEOPLE ARE WAITING LONG TIME TO CHECK AND PAY FOR THEIR ITEMS !!! THE CUSTOMER SERVICE IS WORSE THAN EVERY OTHER STORE I HAVE BEEN IN LONDON !! FOR A BIG NAME LIKE "ASDA" THIS SITUATION IS HILARIOUS !!!!

ASDA's system: SCAN & WASTE your time. Or SCAN & START AGAIN FROM ZERO. At 5PM, Sunday, instead of just scan a barcode and pay in less than 1 min. at Scan & Go, they just preferred to close it and send people to queue with full baskets at regular tills where to offload all the trolleys, scan again all the products one by one, put everything again in bags etc. What's the point of Scan&Go if you force people to scan everything again, manually, one by one? Why would the staff decide to waste more of the people time, like 20 times more? Instead of 30 secund for a Scan & Pay? Just because they can?

I have made a complaint regarding the lack of the baby adapted trollies when there was two now there is zero. Buying baby milk is made to feel criminal when you ask the worker to remove the security tag they demand the receipt when they have just watched you pay.

What as happened to this store in Dagenham it’s bloody awful and the staff are so rude,nothing as changed in this store since I put up this review.as for the games console games why have the games on the shelves and you pick one up to buy get to the counter and you wait there for 10to 15 minutes then the staff come back to you we don't have the game then walk away from you not even a sorry we don't have it in stock at the moment so rude.the staff need to go on a costumer service course

Only two tills open for trolley shop on a Saturday afternoon, it is totally wrong. Queued for over 40 minutes.

Everything you need under one roof.

Big size ASDA with lots of parking space. Home items and groceries is sold here. Fresh farm produce. It has toilets for shoppers

Big store, and you'll find everything you need. However today I had a horrible experience thanks to TWO members of staff. I simply wanted to exchange two 50p coins to get a pound coin, so that I could get a trolley to put my 2 year old child in and shop comfortably. Instead both members of staff gave me a rude, uninterested response (both were cashiers). If there's a valid reason for why they couldn't, they simply needed to explain in a gentle and empathetic way, especially when you can see I have a child with me, or go the extra mile to help me. Ended up having to carry a basket full of shopping and carrying my child everywhere instead.

Mostly good service to he honest. Everywhere has the odd issue now and then.

It had been a long time since we last visited. There used to be a cafe where we could sit and eat. Unfortunately, they have removed this feature, and now they serve various ready-to-eat hot and cold foods, but there is no chance to sit and consume them. Tables and chairs have been removed, and of course, this was a disappointment for us. We bought halal-cut meat and left. Generally, this place is not much different from any Asda supermarket, but they consistently have halal-cut products. Halal, especially chicken meat, is always available, which is not the case in every Asda. I think they keep it to meet the demand and supply in the region where there is a dense population of communities that consume halal products. The cafeteria, which is important for us, is no longer there, so there is no reason for us to go back.

Clean, helpful staff, pleasant outings

Great choice of kids birthday cakes!

Stacey the manager is very helpful

Welcoming and friendly environment

Great store, all the staff are very helpful in this store, a older lady colleague called Roz was very helpful carrying my shopping to the car for me. I forgot to wish her a Happy Christmas so I do it now.

The store has been refurbished recently, it looks more organised and it's now easier to find products.

This the worst place for Uber drivers, I've already rejected the order because of this lazy asda dagenham, all other asda are at least ok but this worst... People please save your time

One of the best Asda stores I've ever been in. Has everything you could imagine, from clothes and games consoles to all the food and drink you come to expect. Would definitely recommend.

Unprofessional and ruth security team... The alarm rang, the security pulled the trolley from my husband's hand and pushed him into back. (I don't know the name, he couldn't say, Stancy the manager also didn't tell me, the same answer...) Security kept the trolley in his side...as he confiscated our items we paid for it and he checked 4 times the same item... I went to his colleague and asked him to call the manager. The security answered us that it is crowded and the manager is too busy, in a ruth way. He gives us a paper to write down the phone number in order to call us. I went to an Asda staff and asked if is possible to call the manager. Security started yelling at me in front of all the customers, and he continued screaming for more then 5 minute, everyone looked at us... never happened in my life. ...... Avoid Asda Dagenham!

Sunday 17 December 2023 15:00 Basket self checkouts were only accepting cards, although the machines on right side were labeled cash and card, please fix this. And a weird security guard was standing there acting like spokesperson for asda saying maybe the government don't want us to take cash. Stop spreading rumors UK is not a cash free country.

Went in just after 1pm. Plenty of bags at manned checkout positions buy long queues. Asked for a bag at Basket Self checkout to be met with” Nah, no bags”. My response was “Nah, no sale” and left them to put back on shelves. Probably more work than them walking 20m to get some bags. Won’t shop in Asda ever again. No idea of Customer Service

Really bad customer Service. I wait 1 hour for checkout

I was really annoyed at this Asda today . Only one till open , and a queue of people with filled trolleys. People were saying more than one till should be open, there are self service tills but would rather have a cashier as trolley was full . After waiting some time I asked if another till could be opened and the reply by the 2 staff members was , they can’t it’s up to the manager , yet there were at least 3 workers standing around at the self service tills talking . I said “why can’t one of them get on a till as people are walking out”. . The reply was , talk to the manager who was nowhere to be seen.If anyone was thinking of going don’t bother , as I and another lady in the queue said we won’t be back. Tesco open a till if more than 2 people are waiting straight away , and that’s where I’m taking my custom in future . Happy to help, it says on the uniform , absolutely not .

trash place it was so expensive even the food is so bad

Went to Asda Dagenham Superstore Merrielands Cres · staff I spoke to RUDE , care for disabled zero allowing cabs to park across 3 disabled bays and cars without discs to park in others, understandable why groups pick this branch for shop lifting as security are doing nothing but standing outside on phones or doing nothing in store will be using another supermarket in future.

Not bad but wish they would keep their scan guns charged

Filthy supermarket Customer services is appealing

U r scammer bring worker to job interview and 2h selves job without any paid then not reply any job very bad 👏🏻good cheating and by not reply

I always shop at asda because I think they are very good value for money, but I do think they should have more cashier check outs I do not like going on the self service if you have more than one of something you have to call someone because it does not always work ,I prefer to go to a cashier if they do away with cashiers I will shop elsewhere and I am not the only one.

Hi, I had a interview a week ago at night and worked for two hours to replenish stock without get paid. Even they didn't discuss about testing when spoke over phone,just told to come along with your documents. What a hell ! Take work from candidates without paying! Shame !

Big enough to find and buy everything needed

There were no "manned" checkouts open so forced to do self serve. 3 ladies supposedly there to help shoppers but who were all standing around chatting & when you dared to ask for help they just said " wait a minute", when I'd already waited several. Absolutely appalling service.

General store depending on time of arrival you may have to search for a trolly

Good selection of food, clothes and home items.

At least it's open 24 hrs unlike their cheap cheap competitors... Looking at you tesco

Not enough tills open even self serve had some closed scan and go usually the handsets need charging

At least it's open 24 hrs unlike their cheap cheap competitors... Looking at you tesco

The lady on till name Sara (bit healthy to not say fatty) With curly hair is very rude, unprofessional and lazy person who supposed to be not there in a reputable company like ASDA she is also very slow and unkind to customers Manager should take an action against him and update my review here Thanks

The worst I've ever seen queues down isles 1 hour wait for checkouts lots of people leaving shopping bad mangerment product waste this store needs area management to do secret shop on Sundays

The queues went right down the length of the Isle we queued for nearly an hour

I went to ASDA to buy groceries for a house party. Very happy with everything I bought. Very friendly staff members. One of the staff members(sha) helped me find exactly what I was looking for and went out of his way to help. Very satisfied experience!

Careful people with Asda when you buy everything by weight, basically you pay double, just pay 6 bananas for the price of 2kg (at home it weight 984 grams)as it said on the machine 😅 I asked the lady this may be an error but she canceled and weighed again. Good job Asda by doing this on this hard times people are living it 👏👏👏👏

It's ok not enough trollies when we were there and baskets. Queues were long.staff unhelpful.

Not cheap like it was, alot of fresh produce is near sell by date

Mostly untidy and smells as you enter the store

Arrived at 4:30 on Wednesday to this store that meant to be open 24-hour. The store was closed. Why bother to update your potential customers. Asda prefers to waste your time so you can shop somewhere else.

Good place to shop so many varieties

Hi, Been to your store 2.00pm today and not one till open, expecting everyone to go to self service tills. Not everyone can use these it is about time somebody took notice as it has been mentioned so many times. Seriously thinking of shopping elsewhere after all the years that I have shopped at Asda.

Absolutely appalling service. I ordered a Just Eat delivery of FOUR items at 11.50am this morning. It’s now 4.30pm and I’m still being told on the app that the courier has arrived - this has been going on for four plus hours now and I’m still waiting. There’s no way to contact anyone at the shop or with Just Eat, either. No way to cancel it. Ridiculous. Don’t order anything online from ASDA. They’re a joke.

Good prices and very good customer service Me gusta este establecimiento, tiene de todo y trató muy amable

Good store but sometimes can be very busy.

Walked in today to buy some Easter eggs if there were any left. I met a lovely lady who worked there who took time off what she was doing to show me where they were located. She was extremely helpful but I don't know her name. I bought a lot of eggs and could not have done it without her help. The store has good customer service abd is massive so you can probably get all your shopping done. However since its busy you have to be a little careful walking around pallets or cages and may encounter a spill on the floor. Also, Asda prices aren't so low!!

Shop fine but menagment hym..... For 10 cafhier just two open !!!! Queue for 1h Quick shoping

Good parking but waited 45 minutes in queue to pay! Only one till open and self service just delaying things further , need to have more staff on tills

Had a horrible experience during checkout. I was still deciding which clothes I was planning to take, I putting some on the till and passed the rest over to the cashier who served me, Cristina. Absolutely no confusion or mishaps during this transaction I was simply still deciding. Without overwhelming her I decided to put the clothes I didn't take back, without leaving a heap of clothes for her. A cashier from the adjacent till named Jessica kept urging Cristina to take the clothes from us, count them and check our things. We were all confused because there was nothing of the sort to call for this kind of behaviour! Nonetheless we didn't hesitate and told them it was perfectly fine if they wanted to double check. Jessica called the supervisor and told them we were confusing HER and she felt as though our items had to be thoroughly checked. At this point we urged them to do it so as to not look like thieves! It was completely uncalled for and strange for a cashier who has absolutely nothing to do with a transaction behaving this way. Cristina even justified to the supervisor that all items were scanned and there was nothing to worry about to which they no longer checked or carried on with protocol. All that faff for nothing! Insane nosey woman! Had a chat with the supervisor later who completely understood how we felt and agreed she was not in a position to do that. Not going back there any time soon.

5 times now that Asda stores have not given me a receipt at petrol pumps - staff extremely rude when asking at Customer Services for a receipt

Order No. 6382245001174 Merrielands Cres, Dagenham RM9 6SJ Delivery refunds are declined after damaged goods are returned to drivers.Peperami Hot 5 Pack 5x22.5, Walkers Doritos Cool Original Multipack Tortilla Chips 5x30g X2, Asda Stuffed Crust Double Pepperoni Pizza 460g, ES STIR FRY, GS Salad Cress. 2 drivers turned up at nearly 11PM(due at 8PM) with 2 of the delivery trays covered in spilt double cream and actimel yoghurt from busted containers. Fresh veg was damaged and most of the order appeared "knocked about" during the journey. They made no attempt at my door to put refunds through for items returned to them. Online the following day I tried unsuccessfully to get refunds and was "declined".As a disabled pensioner I cannot afford to pay asda prices for stuff I did not get. Misogynistic attitudes from recent drivers and refund call centre staff with illegible foreign accents who say their supervisor will call back and don't is NOT acceptable.

Anything and everything you want!

Store is absolutely filthy. How can standards be that bad?

Ladies on the till are very impolite when you come here after 8. It happens without fail for some reason. Fed up with this.

When there is not a pandemic, you can usaully find or get what you need most of the time. Since the lockdown most shops have had difficulties with deliveries and getting the staff to put it all out! Now the prices have doubled since lockdown.😪

No hand sanitisation at entrance, 10mins waiting for a trolley and 4 tills open for larger trolleys with a 30 mins wait, on a Saturday morning. This is bad management / poor planning... Don't not what to say really. Will just go Tesco next time lol

Always enjoy shopping in this store.

Customer service etiquette and attitude is absolutely unacceptable. I took a label regarding a special offer to the customer service desk to make a query. She then called over the supervisor from the section called Lillian, she snatched the label from my hands said I can't touch that and sent someone to remove the rest of the labels from the stand, then turned to me and said theres no labels regarding the special offer therefore she will not honnor it. When I asked her again about the offer she said there's no labels and I have no proof!!! This is absolutely disgusting customer service. This is completely unethical and I feel as though Asda really needs to invest in some training to install a better ethos within their employees or scrap ill performing staff.

Staff not wearing masks and some shopper's

Very friendly and helpful store.

This is an amazing place and has everything you need. Has a very clean vibe about it too. Just make sure you never send your mrs alone or she'll never leave the place!

good supermarket, good parking area, managed items, self checkout trolly area, clothing, petrol, mini B&Q, one can do daily shopping from one place

Super rude big lady working (with "happy to help sign) at the self-checkout next to the exit (30.10.21). I had a bag with holes, asked to change it, she said "the handles of the bag are ok, so no" and then accused me of not paying for it! I gave her a receipt and didn't even get a simple *sorry*. Never came across such a rude customer before.

Super rude big lady working (with "happy to help sign) at the self-checkout next to the exit (30.10.21). I had a bag with holes, asked to change it, she said "the handles of the bag are ok, so no" and then accused me of not paying for it! I gave her a receipt and didn't even get a simple *sorry*. Never came across such a rude customer before.

So much traffic. Cannot believe it. This is very unprofessional, lots of chaos unbelievable.

No trolleys to be found in the car park. Afterhanging about with other people, For 30 min. Drove to tesco where they have plenty. Not the first time this has happened

Poor produce. Always something mouldy in the bag but don't see it until you open it up at home.

Best Pizza ever my kids have at Barking Asda if served by Esther. Ask for double cheese double checked and Esther to do it otherwise you will be disappointed.

It's a big store.not always as tidy as it could be. Checkout staff are good but it's mostly self serve and scan and go

Disgusting, a single manned till open on a Friday evening serving more than 20 people with trolley full of stuff. On the other hand the self checkout was overwhelmed with 25+ people with trolleys full of stuff each person taking at least 20 mins. Did not expect from such a brand, they need to learn from their competitors if they value customer service.

Demoralised and apathetic staff. Untidy store. Trollies scattered all across the car park.

Morning absolute joke just been to this store 85% of staff have no masks on while the general public are wearing them not a manager too be seen to make a complaint joke

It's just what you expect from a reputable supermarket supplier everything under one roof with plenty parking

Never got a good quantity of basic shopping requirements and can be 5 or 6 weeks without stock. Need vitamin E for your health? Don't waste your time looking here, cooked meat that has gone off because packet is not properly sealed and left on shelves, the checkouts are mostly closed causing queues on the few that are open, the exit one end is never opened when the shop does which is a way out in an emergency. Multiple pallets or trolleys on the shop floor with one person putting away causing a trip hazard. Just been there for the last time, now going to a rival.

Have shipped here since I was litter hasn't changed 😁 Love Having a snoop around

All you can buy store. Normal shopping.

What a dirty dingy supermarket how they pass any H&s I’ll never know will never never go into this store again

Not too crowded. Excellent wide selection, convenient drice, lots of parking

Good job SIA officer. Stand with you like way dealt with that ic1 Male. Code 20. Well done mate

People weren't social distancing

Barely any stock. Poorly trained staff.

I was buy be accident milkshake 😕 what was 3 days expired very Disappointed not gonna drink milkshake for long time ,staff should be check this time to time

Nice clean store but hardly any stock. Covid might be reason for this.