Asda in Rushmoor

Huge asda got everything you need in there

Omg today was the worst experience due to staffing or should I say hardly any staff to copy with helping customers at self service tills ,one customer was waiting nearly 10 minutes with 4 others waiting for help at checkouts to get something authorize and this was in the new trolley area , So many customers were extremely unhappy. I asked to speak to store manager and they are on day off.SO ASAD support you staff to help them cope with with their job and help customers respect and support your staff and for customers to have a good if not great experience shopping at your store

Do not buy any Asda brand poor quality electrical items Purchased a Asda George Home Microwave just over a year ago, The product came with a 2 year guarantee. rust began appearing in the oven area after only 6 weeks and now badly corroded. he oven stopped working due to a different fault only to be told by Asda you are not covered and theirs nothing they can do, even though I have 9 months guarantee left. Never had problems with other companies. Will never buy another poor quality Asda product again. Stick to other brand supermarkets and brand name products in future. Very poor service.

After many years of regular visits but now rarely used, a chance grocery shop on 11th March 2024 was a real eye opener to how bad this ASDA has become. Locals I know say it's been going downhill for years now and hard to understand the good comments posted. Ripoff carpark fees and harsh penalties although not just for Asda to be fair. Self service has almost totally replaced the manned checkouts, only three available on our visit. Half empty shelves everywhere, shortages of favourites with ridiculous prices in general. Some items are cheaper at local corner stores or CoOps and they're not cheap. Friendly and helpful staff however, they seem embarrassed when you point out the shortcomings and said a lot of people mention it. Asda like Southwood Morrisons no longer worthy unless desperate. Very surprised they don't have a long hard look at nearby Lidl and Aldi's. They are far better alternatives which do it so much better. Local Sainsbury is good, though usually more expensive for the same branded products but all have free parking.

Always short of staff on checkouts. Specially self checkouts. One person for 20+ checkouts also looking after they trolly shops. Wasted 15 mins today to wait for someone to assist.

The car park is pay on exit. I simply forgot to pay as I’m used to paying on arrival and soon later received a letter and opened it on Mother’s Day. It made me so upset on this special day when celebrating with my little one.

When all the covid hoo-ha started, the queue to get in went halfway to B&Q, but there's no queue at all now. I've always shopped at Asda and found them quite good. Online shopping is hit-and-miss, but instore it's fine. Watch out for sell-by dates, though. Finally! They've discovered the 21st century! The carpark now takes cards; pay on exit. First 15 mins are free. Edit: they've stung me twice recently with prices. If you're buying household goods, check the advertised price is correct before going to the till. They're getting dodgy lately.

42 pound parking fine after spending 40 pounds on shopping .I won't be back. Poor signage.

It's my nearest shopping place to me that I can go on my disable scooter & I can stay on it in the shops but the shops in Princess mead I have to get off & walk into the shops but the only shop in the mead I can ride into is boots

Store NEVER has certain wines when they have offers on. Has happened to me many times over the last year. Understaffed at the tills, poor staff running around trying to help everyone. After 10 mins of waiting to have my purchase authorised I walked out and went to another Supermarket

Very good supermarket, you can find everything you can imagine, whether you want food, household supplies, utensils, prepared food, bakery, etc. There are bathrooms in this place although they always smell bad. There is very good parking, the location is good. There is a KFC inside, there are pharmacies among other types of businesses. You can pay by card, cash, check out yourself or go to the cashier alone. You can pay for a single purchase with different payment methods such as cash, card and gift cards. The truth is that it is a very complete supermarket at competitive prices, of course it is a Walmart.

Went shopping, and all check out was closed, and was sent to self scan , not a good way for customers service took much longer, had to keep asking for help, had a big shop, this is not away to cut staff, people don’t want that kinda services, was only 8 at night, was ready just to walk out and leave the shopping trolley !!!

Beware: paid parking at this store! Our first visit was rewarded with a £110 parking fine (£70 fine + £40 admin fee from car rental company). We had no idea that it was paid parking and looking at the parking lot via Google Streetview it's clear why: The signage is inadequate. I called the store last night and they said that I have to take it up with the parking company. Hopefully they'll be able to help. Edit: reading some more reviews here suggests that the store can help to cancel parking fines. Asda, can you help please?

Worst staff and management - no cleanliness. All they care about is money and think people are animals cuz they don’t give no shiy to customer services.

The shop we've been shopping at every weekend for about 6 years. I spend an average of 200 pounds for a family of 4. I am satisfied with the prices, but the parking lot is a bit inadequate on weekends and I was fined 70 pounds once because I forgot to pay and left:) It seems that it will continue to be indispensable for a long time due to its location and proximity to the shopping center.

Asda, cheap and cheerful can’t complain at that. But their policy on selling alcohol to people is completely ridiculous and makes absolutely no sense. I can walk in with my 8 year old niece (who obviously has no ID) and get served enough booze to run a bar all night, yet when my 33 year partner is with myself (who looks great for her age but not 17) and my niece we cannot be served a bottle of wine for new years. Absolutely ridiculous and a waste of time.

Not happy about paying for parking. Asda should have made a deal before renting out the lot so that parking is free for its customers. If the owner is going to reply to this, actually provide information about parking isntead of "we are looking into this" pretending like you don't know the problem exists.

Went to asda this evening with my disabled son for him to get his shopping we normally go on the 24th am but late opening not open till 10 am so went this evening big mistake we used a different car so had to register it for free parking oh my i wish I had just .payed up front the staff were so disrespectful and passive aggressive I left the help desk and done my shopping on way out i said to my son in ear shot of staff the one who was rude to me I will pay for parking rather than having to put up with the contents i was really upset and surprised when she ran from behind the counter to aggressively have another go at me i was outraged and want the manager to get in touch as when I rang to complain she pretend i was nasty so as not to get in trouble im so upset that people can lie like this im 67 years old and will never go in that shop again she is a lier and needs some training or the sack . When I rang and they said she was cryng i thought it was because she was sorry for her behaviour but no. and the person I was speaking to made it quite clear see believed the staff member and not me I've been left feeling distressed to say the least I feel it was a waste of my time phoning them. I done that in the hope some other elderly person would not be made to feel the same way I was I do hope the manager will have the decency to phone.me some people really should.not work where they have to speak and help the public

Had to wait for my shopping to be checked at the Scan and Go as everyone was being flagged and the poor guy was doing his best on his own with lots of customers needing full scans, also because of this I forgot to scan my rewards and vouchers so I'm annoyed as well 😡 why do you have two bloody apps and not the ability to add your rewards card to the scan app?

23:42 this evening. 18/12/23. I asked the lady on the tills to check the packaging on the pizza to make sure it was gluten free. It was. No issues. If you can please thank her for me. And make sure all your staff are up to her level.

I love Asda but loathe the convoluted and easily/deliberately misleading car parking in this busy retail complex. My wife and I popped into Asda on Sunday 19th November at approximately noon to peruse the clothing department and purchase a couple of lottery tickets. We purchased the tickets with cash and, as often we do with small cash purchases, didn't bother to have a receipt printed. Back to our car and off home. A few days later a letter from Horizon parking with a fine for non payment of parking charge. How can I now prove to them we actually did visit and purchase from Asda? A far bigger question is just how 'legal' is it for these parking companies, such as Horizon', to seemingly be able to conjure an absurd and ludicrous amount for a fine which can be hundreds of times higher than the actual car park charge?? Who can I contact? The car park wasn't that busy either! I am more than willing to pay the exact amount for our 45 minute stay.

Farnborough ASda. The cigarette counter. Always massive queues. Due to. One person run off her feet. Doing two jobs. Returns and cigarette. There should be two people. That would cut down the queues and keep people happy.

You can buy almost anything here and parking is cheap and easy

Got a parking fine. Won't be shopping here again.

OK shop, terrible parking con. Was ok a year a go, now it's thieving outsourced.

Average super market, reasonably good prices and good food

Nathaniel at trolley checkout is extremely rude and aggressive for no reason. I was talking to another worker and he literally interrupted us mid conversation very hostile started shouting at me and my girlfriend. The one and only time I don’t shop at Tesco!

One of your drivers "Birdhoj" DID NOT follow delivery instructions which clearly said to leave in the bloody porch room the delivery order WHICH was delivered in the past in the exact same location AND is deemed a safe place by mail orders and others except this individual this evening.... SO guess what? I expected the order and is not there at all then i see it's bloody cancelled and instructions not followed as i CLEARLY wrote them.....If the order gets cancelled again, I'll give as many stars of 1 grade as possible until your overall score will be 1......What kind of useless service is this????One time they deliver well and another time no.....is it like bloody weather or what?

Not Enough Staff to Ask about Products, and.two that I found were Too Busy Talking to Friends !!

Just received a parking ticket in the post for £70 this I ridiculous I might as well shop at tesco and get free parking. No visible signage. What a joke I will never return to this store

This is the worst experience I've had wziting at check out in years. Slow , under staffed and a truly mind blowing slow experience. Asda how to lose customers by poor service

Expensive to be honest won't be going again

Got what i wanted at a good price.

Terrible signage, got a £70 parking ticket for less than an hour's stay. They don't have any email address I can find or contact information. Phone number is automated and sends you round in circles or to the Asda website which sends you back to the same phone number. Asda Farnborough please contact me.

Asda is a store that gives me value for my money the fruit & veg is always fresh and Asda has a lot of products including household I do my weekly and daily shopping at this store it's open at 6 in the morning so it's convenient for me,5 stars all day long the only fault I find with the store is the AI checkouts which I don't like to use

Ridiculous got a £70 fine parking at this Asda when shopping from them, how on earth is that possible!!!! Avoid this shop

Please say a huge thanks to Randell. He was so helpful today. Genuinely friendly and went above and beyond, finding us at the checkout after finding the items we couldn't find. Please make sure he is recognised for his help today.

Self service tills a bit difficult to use.

Terrible place toilet are unclean and like the whole store just become such a bad place to shop

I have been shopping at asda for many years, and will carry on doing so. But what is up setting me now you should have app and a card. So we all can get points.

OK place, some shelves a bit empty but OK.

shopped here since it first opened. Always come back

Just done some shopping there I've packed 2 items with the wrong price label Yoghurt was labelled for 1.50 but on the till was 4!!! And watermelon was marked 2.79 while it was 4 as well

I got a parking ticket and have been told to message asda Farnborough on Twitter and Facebook, but there is no way to do this just great another lie

Ridiculous recived a parking ticket the signs are clearly not visible spent many hundreds off pounds with asda if I could see there was a parking charge I would have paid a few pounds now I'm told I have to pay £70 and recived the PCN over 2 weeks after even visiting the store all I got to say is your losing customers asda really quickly .....

Usually get shopping delivered with no issues but the last 24 hours have been ridiculous. Ended up missing almost all of my frozen food. Rang the customer care team to request a refund and they accused us of lying and apparently never ordering certain items, even though I had proof of purchase. Couldn't believe the cheekiness of the people on the other end of the phone. Won't be shopping here anytime soon.

Get horizon to sort out that parking situation.

Great choic competitive pricing and a instore kfc . Heaven

Shocking service at the click and collect department. Waited over half an hour for the order only for the manager/supervisor to tell me to not bother coming back when I told him I want to cancel the order. Multiple other customers also waiting for their orders. Went to complain at the desk in store and they said they will call the supervisor to speak to me. I dont want to speak to him after he said that to me. I just turned around and left.

Absolutely shocked by the elderly racist ladies, asda staff I may add.. purely targeting a 2 young lads because of their skin colour.. Absolutely shocking. Get better security... not the old hag who looks homeless and is clearly a racist.

Great shopping experience . Recommended

Visited this store today to buy some Patio furniture and we were pleasantly surprised at the help and assistance we were given by the staff. In particular a young man named Jamie, who was so helpful and assisted us in getting the very large box from the store and into our car. It's very rare today to find young shop assistants who are this helpful, many thanks Jamie.

Standard Asda with ambiguous parking charges

Have to pay for parking at a supermarket? Absolute scam.

be careful buying food here have bought bread rolls then got home to see they’re mouldy from this branch TWICE now (both of which had been labelled well in date)

Good times to be had by all with the 10% NHS discount 💷

Very spacious, filled with a variety of high quality products and very affordable prices.

Lots of good products, but always too busy!

Great shop for everything you need! Prefer shopping online as quite busy but still so much to choose from and even with cost of living going up, prices still good and shop seems well organised

Poor customer service can not sort things out will not shop at Farnborough store anymore lost my custom now parking fees and fines are a joke plenty of other supermarkets with free parking about

A good assortment of things. I got everything I needed

Got harassed at the checkout by a small man dressed in a blue tracksuit (no Asda uniform or identification) accusing me of stealing product which i had just paid for. Said he was following me around the store and made me feel extremely discriminated because of my age. Will never ever be returning, this man needs to be fired.

Be ware, many shops , Asda supermarket and restaurants around, because waiting for KFC orders, overly stay a few minutes because the kids, then can not able to pay in parking fee, try to explain by calling horizon parking, never answering calls. It's a cruel fishing trap. I am waiting for the £ 70 charge to come.

Some aspects are good such as price but not by much. Fresh produce is definitely going downhill. Either stock run out or poor quality over the last 6 months. Fresh veg does not have much life in it and chicken breasts are as described in the industry as "woody" meaning it is tough and used to be passed into the animal food chain. Steaks are not much better. . Definitely going downhill in my opinion

Very efficient service and well stocked

I was expecting my home delivery between 2pm - 3pm today, I live in a First floor flat, I saw the driver arrive so went and opened the door and got my bags ready, 30 seconds later I saw him going back the other way so assumed that he had forgotten something! When he had not returned 10 minutes later I checked my account and was stunned to see that the order had been cancelled. There are 2 phone numbers on my account if there was a problem finding the address why not call me (as previous drivers have done before). Customer service said that the driver arrived at 14.14 and left at 14.18, this was totally untrue as I have a ring doorbell downstairs and can see anyone arriving. I have home delivery as I am partially disabled, the delivery also included groceries for my elderly neighbour who is 80 years old and is unable to do his own shopping (neither of us drive)I was unable to speak to someone at the store. I have been a customer of Asda Farnborough since it opened but no more, I will be shopping elsewhere from now on.

rude staff and leave mouldy food out on discount for customers to buy not the first time this has happened too it’s as if they want people to get ill

Mould Just been in todo done shopping picked up rolls , got to the till full of mould lady got them changed Got home took them out for tea ….. mould again in date Have to say Asda farnborough has gone down hill Nothings that fresh

Got Easter eggs delivered with home shopping just opened it smashed to bits ,also when they pack the shopping in totes the insist on mixing clean chemicals like washing liquid ,toilet clean and bleach in with food items so when it inevitably leaks on the food which means sending it back

There once was a chicken so smelly, Its meat was quite rotten and belly, The store shelves were bare, Expired food everywhere, A bad experience, oh how smelly!

Great supermarket, all the usual you expect from the large store, even has a KFC and Post Office inside. Large pay and display car park.

SCAM PARKING PLEASE AVOID! Disappointed that Asda have employed a predatory and harassing private parking firm to fleece customers coming to this store. Signs are NOT clear as testified by the tens of others reviews with parking issues - the ‘fine’ is also sent over a week after their apparent issue date leaving you with even less time to try and appeal. Shocked that it’s now apparently a possibility you may have to pay to even go into an Asda and with a scam private parking firm no less. Won’t be risking going to an Asda again when there are many other supermarket options. DISGUSTING SERVICE ASDA. Update: contacted the customer services as requested and heard NOTHING even in acknowledgement

Quality of veggies and fruits are good but there needs to be more variety. There are only like 4-5 varieties of vegetables and i always have to choose from those only. Ration prices are affordable. Service is poor. Asda helpdesk is never happy to help.

Stay away from this store if you are driving, they charge for parking at the store and fine you when you are unaware that they are almost the only store in the country to charge you to park and the signage is poor, also most of the machines don't work... disgraceful!!!!

Its huge and the variety is great, many options for vegan and vegetarian so that's helpful. Limited options for electronic and clothes. The que management becomes difficult on Sundays and busy hours so try scan and go that works best and cuts waiting time completely

It's Asda Kind of Cheap.. sort of cheerful

Car park is horrific. Takes 20 mins to leave once you get in your car. Avoid at all costs.

Ordered a delivery at 8am still waiting it's nearly 12pm justeats delivery drivers been sat with it about 2 hrs according to the app . Rang several numbers all cut off. Poor service and the delivery driver picked it up 8 mins before not 2 hrs and stuff missing.. cheers! Terrible service needs massive improvement ASDA!

We went to get something to eat in the day and three months after I get a letter from a debt collector from a parking ticket at this Asda that I never received and cannot claim if it is not in court. Didn’t even see the signs in the car park as many other people here. Avoid! I would have better gone to a Michelin starred restaurant.

Stock isn’t always good, gets a bit busy, parking isn’t nice too. But the store is has good prices and is quite big!!

The only reason i am writing this is i am fed up of bad service and this was no exception. This is from the post office side. Moody woman with a face like thunder served the couple in front of me and did not engage them and looked like she did not want to be there.she proceeded to chuck the change on the counter to them. I was unfortunate to be served by her her next. Pointed to the scales for me to weigh the parcel, was not engaging what so ever and had not manners at all. No please our thank you. Shocking service.

Rude snotty horrible south african manager/supervisor. I bought some items online ad they'd messed up the order back so exhanged some parts last week for a gift voucher. I then decided i didnt want them but I couldn't find the receipt but had original online invoice. She made me very anxious and upset because she clearly thought I was doing something fraudulent or nicked them. She needs a lesson in customer service and not to make genuine people feel bad. Merry Christmas to her

Best place to get prime 100 STARS

Cooper was really great and helped me to find things, overall very pleasant shopping experience

Family store😎 especially for world foods

got 3 bottles of prime to end stuff

Am beyond annoyed! Asda have changed their Little Angels nappies with zero warning. They are smaller, thicker, yet less absorbent!! Already had to stop using the baby wipes as the new range are awful. The new nappies feel exactly like the ones from Lidl, which are equally as bad hence why we don't use them. Absolute waste of money!!

A reasonable size supermarket with plenty of choice.

Asda is always my favourite place to shop , quality and price of products are good ,this Asda is not big as Asda Small heath, Birmingham. The only thing I really MISS in this asda is HALAL MEAT COUNTER, I will be very GRATEFUL TO ASDA if they start a halal meat counter here

Picking up this morning (9;30) and parked to the left of the loading bay when a woman tells me it’s her space and can I move, so did and then she parked 15 feet away eh ! nowhere near the area she said. I think she needs to take some lessons in driving and customer skills.

The last few click and collects have been aweful most items have been substituted yet are on the shelf when you go into store. Staff dont greet you when you arrive you have to shout to get noticed.

No trolleys at the store entrance. Had to walk back past 5 rows of cars to find one. 2 staff members manning the post office. Very long queue today 😔

Absolutely felt let down with lack of stock, small packaging on their own brands and cost. Branded goods not available either.

Beware of the parking charges - as noted by other users, the signage explaining the parking charges is inadequate, and not noticing results in a £70 fine. Most expensive sandwiches I've ever bought.

Half the products are not on the shelf that used to be and what is might be out of date

I like this Asda, a nice big store and has lots of variety. Staff are always so helpful too.

This has got to be the worse Asda I have been in .the minute you enter the shop you get hit by the smell of wee coming from the toilet , people just dropping tops etc after looking at them food dumped at tills where people can't be bothered to wait the list is endless.

Total con artist parking. Dropped in to both asda and decathlon (£100??? Spend in 60 mins) and got a surprise parking ticket from a third party a few weeks later. Such a disappointing way to try and make money from honest customers ASDA… clearly a pattern based on reviews. Shame on you

One step shop for your all needs.

Asda is the place I like to go to, except that I won't be any more, all because of Horizon parking. Enough said!