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3.5

Based on 41 opinions finded in 1 websites

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Nº 449 in 751 in Newham

CUSTOMERS TALK ABOUT DISHES WITH..coffeecream
Score
OpinionsNoteTripAdvisor413.5

comment_iconOpinions

Very nice and sweet y kids enjoyed the afternoon The barista are nice and great customer service 11/04/2024 at 16:05 We hope visite the place All the best guys .

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amin m . 2024-04-11

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Excelente no sabor e na apresentacao. Fazem uma rosa conforme vao colocando o sorvete na casquinha. Amei

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NEUSA PEREIRA . 2022-07-08

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La señora que estaba sirviendo helado era grosera y desagradable, nos preguntó si habíamos traído la cripta con nosotros. ¿Estaba tomando el pelo? ¿Los clientes traerán su propia comida para comer en el restaurante? Esa señora de servicio al cliente debe buscar otro trabajo si no puede tener paciencia con los niños que se toman el tiempo para decidir elegir entre muchos sabores de helados. Evitaré este lugar en el futuro.

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Salah J . 2020-02-24

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I enjoy the ice cream there so I go there regularly. In the last couple of months the customer service was so bad and queues so long that I promised myself I won't come back there. Why does it take 20mins to get served 2 cups of ice cream with only 2 -3 customers ahead of me. Staff is not trained properly and takes forever to make a coffee (espresso) and some of them take seriously 5 mins to serve one rose shape petals. Kids are screaming in the queue (no wonder) . They can't make an espresso, last time I got 2 shots of water and one shot of coffee in my cup. The guy serving didn't know how do to a refund. My ice cream melted in the meantime. Few people left the queue. Appalling really

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Rogalka . 2019-10-24

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Tuve que hacer cola durante más de media hora con otros 3 amigos, ¡nunca más volveré aquí! Era el sábado por la noche alrededor de las 20:30 y estaba muy decepcionado de ver al gerente de la tienda rompiendo cajas de cartón y cambiando bolsas de basura mientras dejaba que dos aprendices sirvieran una cola de 15-20 clientes insatisfechos en una cámara lenta, en lugar de ayudarlos. . ¿Por qué los gerentes como Dorothea son promovidos a este rango si son demasiado flojos para trabajar? ¿O creen que son demasiado buenos para atender a los clientes y hacer que su negocio sea exitoso al hacer felices a los clientes? Nunca más volvería a esta tienda. Además, si le muestra a la gente que está listo para cerrar el lugar a las 20:30, significa que no quiere su dinero y que podría simplemente irse a casa en lugar de perder el tiempo.

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Andrea B . 2019-09-23

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The gelato flowers were so beautiful and the ice cream was amazing. The sorbets were delicious- especially the mango! The small cone turned out to be a massive amount of ice cream and you can choose up to ten flavours (so choose lots)! You should definitely get a gelato flower if you are in Westfield!

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AdviceWithNoPr1ce . 2019-08-14

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I got the ice cream that looks like a flower, which I had never come across before. They have a huge range of flavours. Staff serving were a bit grumpy. It was good to know that they have vegetarian options.

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439selinac . 2019-07-28

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My wife and I really enjoyed our ice-creams. Staff were working very hard, as it was nearly 36 degrees outside and the queue huge!

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antoniomartin87 . 2019-07-26

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Extremely quite today , no one in a part on my 4kids , the skinny guy was extending out of the hospitality game , thanks for the lady , she was the queen 👑 Live the place and the ice cream , really miss the old staff

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FellowTraveler416554 . 2019-06-13

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I went here with 2 old friends. They had cups and I had the cone with the petals in different flavours and macaroons. We enjoyed our ice cream very much. The service was a bit slow and understandably so as it takes time to do that beautiful creation plus there are so many different flavours to choose from that I found that each person took a very long time to place their orders. I would definitely have ice cream here again. Some things are worth the wait.

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Ladykyat . 2018-10-22

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Nice people, ice creams were beautifully constructed like a rose with different flavoured petals. What's not to like?

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BarryBethel . 2018-09-05

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Lovely staff member allowed me to sample some sorbets because I don't like ice cream. Flavours I tries and purchased: Lime and basil - This sounds like a weird combination and I was trying think of how this works in my head. Due to the strong flavours it sure does shock your tastes buds on the first taste but then you want more. I'm a sucker for citrus flavours. Melon - I'm not keen on the Cantaloupe, Honey Dew or Crenshaw Melon but this is surprisingly lush, it really is a cool refreshing flavour that make you umm in delight. Lemon - Traditionally my ultimate favourite from a child right into adulthood and when it's done right, it's amazing. This is one of the best I've had. I will be back, it worth a hour and a half drive don't you think?

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SimplyDeeDee . 2018-08-04

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I visited the Ealing shop today. I bought a LARGE cup the male serving was rude. He did not put anything in the cup, definitely not like the cup in the Amorino website video. Then I politely said "I bought a large cup" he just pointed to the display, and my cup was not even like the display. When I left the shop all that was under the cup initial layer was AIR!!!! He knows how not to put anything in the cup!! Absolutely do not go there. I do not mind paying but I pay to eat something. Rude man and horrible service and nothing to eat.

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337london . 2018-07-19

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Very rude staff who wouldn't tell me about the flavours when I asked her. She told me to look at the description in front of the ice cream. Unfortunately, the descriptions did not line up with the correct ice cream. As I left she said something sarcastic to her work mate. I imagine this store could easily be closed by autumn. I'm sure public relations will be along soon to say how seriously they take these complaints and they will investigate it. Well, we all know that's BS. Don't ask me to revisit your store either. Youll get no more money from me. Ever.

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jstewart3d . 2018-06-23

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I have to say is the best ice cream in london. I already tried a lot but nothing like this. The place is really nice and friendly stuff.

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CotiLabanc . 2018-05-03

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Asked four times for coffee flavoured gelato and they still gave me caramel instead. Had to ask twice for the maroon I had paid for to be put on top. Staff were very rude.

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Dara C . 2018-04-26

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It was lovely every time I go. It takes a while to be served but the ice-cream is delicious. They have lots of different flavours. The layout of the Ice cream is very pretty and unique. I recommend this place very much.

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annamariag639 . 2018-04-07

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Every time I come here, the waiting time in the queue is long. Today I had to wait over 10 minutes in the queue, and I was the first one in it. There was one staff serving and one learning. The ice cream and coffee...

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t1908 . 2018-01-06

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Tried to nicely ask an ice cream shortly after 6 pm Sunday and the guy behind the till rudely told us to go away - I had promised my friend 'tis ice cream and she was here from the USA so obviously pretty upset. Also...

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Yannick1505 . 2017-08-27

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lovely place, great ice cream, and one of the best coffee with ice creams (affogato) I've had, I had it with hazel nut and it was just a treat :)

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Fadi_FromUAE . 2017-08-26

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Sono stata da Amorino al Westfield di Stratford con la mia famiglia ed abbiamo provato diversi gusti ma non siamo...

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T1506DXchiarab . 2017-08-24

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Whenever I visit Westfield Stratford, I will stop by and get a cone of this lovely ice-cream. The taste is amazing and you can choose different flavour which I had raspberry, mango, dark chocolate sorbet, dark chocolate ice-cream and pistachio.

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xgrl08 . 2017-08-09

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Today I decided to visit Amorino with my friends for the first time and it will also be the last. The cashier who took our order was very unpleasant. He asked me what I wanted, I responded salted caramel crepe with ice cream, I then...

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IanaSKP25 . 2017-08-01

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I asked for a cone of coffee ice cream and was told I had to have a flower decoration of ice cream. I said I just wanted a scoop....not possible. So I opted for a cup and two spoons. My friend and I could not...

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melanie c . 2017-06-14

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Like their gelato, very nice delicious i had two small scoops service very good prices moderates staff friendly

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bnghanem . 2017-06-05

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محل لبيع الايس كريم واشتهر بعمل الايسكريم على شكل وردة 🌸 بصراااحه فن 👌🏼 وايضا عنده مكرون بداخله ايس كريم...

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276shathaa . 2017-05-25

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Yesterday morning I was doing shopping with some friends and we found this amazing ice cream shop. Outside was raining but we still decide to stop for an ice cream.. I visited other Amorino in Paris but this time was the best ever. There was...

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cristine65 . 2017-05-19

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Last week we have been there with my husband! For sure we will go again! The basil-lime flavour was a bit weird but I enjoyed very much! The mango taste like a frozen mango... impressive also i haven't eat that good pistachio long time... Most...

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Beatrix B . 2017-04-23

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If you come to westfield stratford then it is highly recommended to visit this place best ice cream in england

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amjadgohar75 . 2017-04-13

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Amazing ice creams and waffles!! So well made and presented..The cone ones are super exotic..! Icecream filled macaroons are truly a delight! A small seating area adorns the parlor which feels really cozy even in such a busy place.

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sskailash . 2017-04-06

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I always go to Soho Amorino and have a frappe which is delicious. I went today to the one in Westfield and i was SO disappointed. The cup was only 2/3full which is regarding the high price,is no good. And the taste was not great....

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corinnebD2267JB . 2017-03-15

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We went here recently after dinner for ice cream! It was so delicious! You can choose up to 5 flavours and it's made in a nice rose shape!

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vikkim2014 . 2017-01-02

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Great ice cream, fairly expensive but top quality. Charming staff. Would like to see a list of opening times somewhere near the entrance to save me a long trek for no ice cream as they open later than other shops.

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carolec70 . 2016-12-28

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We wanted some ice cream and found Amorino's but didn't know what to expect!! It looked a little pricey and there was a bit of a line. But knowing Italian ice cream is incredible, we stayed in the queue. The servers who took our orders...

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Elizabeth S . 2016-09-25

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افضل انواع الايس كريم من البداية طابور خدمة ذاتية ودفع مسبق تشكيلات عديدة واصناف مبتكرة جودة ولذة طاقم وخدمة طيبة

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bnghanem . 2016-09-11

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This place is brilliant. Such yummy ice cream and if you get the regular they make it into a gorgeous flower and you can have as many flavours as you like! Insane!

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137rosies . 2016-09-07

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Ice cream - excellent quality . Service - they need more staff or find a quicker way of serving customers so they could serve more and avoid people from leaving the cue due to frustrations . I heard from the lady who was next to...

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ilovehappytrips . 2016-08-31

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Had an amazing gelato flower icecream cone. Tried lots of different flavours and took the perfect picture. Also tried the macaroon which were perfect

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sobia26 . 2016-08-27

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Beautiful stall setup. However, poor queue management from the staff. Customers ended up having little argument. But generally very good ice cream, and nice coffee with waffle.

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stephaniewC1772RF . 2016-08-27

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Excelente qualidade de sorvete, boas opcoes de sabores e claro, oq eu chama a atencao eh o formato, ja que...

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angiebrb . 2016-08-10

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The shop located on top floor of westfield mall. Had one of the finest ice cream with option to choose 3 flavours. Also kids enjoyed the Macrons. Each cost £1.50 and Large cup ice cream cost £5.80. You can choose between cone or cup. Worth...

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sathyakumar . 2016-05-07

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